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Now that a lot of you'll guys have got the phone WITHOUT contract, does the device still have anything to do with T-Mobile ... any screens, apps or anything that links the phone to T???
I'm outside the US and wanted to try to order one online on day one, but all options on the bestbuy site had a T-mobile written within brackets on its side.
Could some one tell me they are different or all the same?
And can someone that ordered it from outside the US guide me how they got it?
Thanks
Sorry for bumping, but can anyone help??? Really would like to have one.
Absolutely nothing at all. You'll get an inactive T-Mobile SIM in the box (EDIT: this is probably just if you buy it from the US), but the phone itself has no ties to T-Mobile.
Sent from my Nexus S using XDA App
People have reported that in the App Market, there is a a T-Mobile tab. Others have reported that once you remove the SIM card, the tab turns into 'Downloads.' That's about all I've read.
Other than preset settings for T-Mobile, I don't see any branding applications on the phone. I even have to download the branding applications from market.
The phone is SIM unlocked.
Hey thanks! So, that's one less thing to worry about.
I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
Sent from my SAMSUNG-SGH-I927 using Tapatalk
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mariol66 said:
I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
Sent from my SAMSUNG-SGH-I927 using Tapatalk
Click to expand...
Click to collapse
when is your upgrade....
can do 30 days prior to your date call cs
I just got my plan in december so I'm locked in for awhile but I didn't know ajything about the note then so idk cn I claim my phone stolen?
Sent from my SAMSUNG-SGH-I927 using Tapatalk
Hmm...for a note you'd have to get it outside att now....if you upgraded last december...
Stolen..not really...unless you have insurance and willing to pay the deductable....
Sent from my GT-I5510 using XDA App
mariol66 said:
I'm a relatively new att customer and the note was just annoinced and id like to get it for the contract price. Does anyone know workarounds to get it
Sent from my SAMSUNG-SGH-I927 using Tapatalk
Click to expand...
Click to collapse
My mom recently called complaining that her device was malfunctioning and they replaced her handset, she went through this process 3 times and at that point she said not to send her another phone, that she wanted a different phone. After many calls to customer service we finally got a hold of a really nice representative and she worked with her and she was able to "upgrade" to a Samsung Infuse which is MUCH nicer than the one she has now.
I had some legitimate issues with the Evo 4G, where my data connection would drop whenever I was inside a building, but as soon as I would get outside, or into the Sprint store, everything would run flawlessly. They kept telling me that there was nothing they could do because to them, it was working fine.. They told me, you can send your phone back for them to give you a new one, but that required me being without a Smart Phone for a week (which with my job, I use my Smart Phone everyday! I told them that was unacceptable) After many calls and complaints, I went into the store to get a new phone, where they informed me that there was a note on my account to let me get an early upgrade.
I think if you really want to get a different phone already, it might just be as simple as complaining that there is something wrong with your phone. However, they might want you to ship it back to have them give you a new phone of the same make (leaving you without a phone for a week or two) a few times before they even think about letting you get a different phone.
Try to find a legitimate flaw with your current phone, something that can't exactly be corrected, some seldom used feature that just doesn't work correctly, then complain like it's the end of the world
Hey guys, i've got a problem and I need some advice/options.
Long story short, as some of you may know, I bought my T-Mobile branded Note 3 on Swappa in November. Of course, Swappa says that they check IMEIs and the seller assured me that the phone was fully paid for, but a few days ago my Note 3 was blocked/blacklisted (whatever you call it) by T-Mobile for non-payment of EIP.
I have tried to resolve the issue through communicating with the seller and Swappa, but there's really nothing to be done. The seller won't refund my money, Swappa is powerless, and Paypal says the transaction is past their 45 day dispute period. The phone isn't even unlocked, so I can't even try and use it on another carrier right now.
So at this point i'm trying to minimize my losses. I am open to any suggestions as to how I can either:
1. find a way to get the phone unlocked and use it on another carrier (I know that when a T-Mobile phone is blocked or blacklisted, they share that info now with AT&T, but i'm hoping I can use it on Simple Mobile or Straight Talk or Walmart's service)
or
2. sell the phone internationally (with full disclosure of the fact that the phone is blocked on T-Mobile/AT&T of course, but it shouldn't matter if someone wants to use it outside of the US, right?)
or
3. sell the phone as a 'dev' device (at a substantial loss i'm sure), but I have no idea how to do this or even whether a dev would want a phone that is blocked (don't they need to test network stuff?).
I'm trying to find a way to make the best of a bad situation. Any one who reads this post and wants to give me some decent advice is welcome. But if you just want to start trolling PLEASE JUST GO AWAY. I have enough problems as it is right now.
In any case, i've learned my lesson. No more Craigslist, no more Negri, no more Swappa. I'm just gonna pony up the money and get my phones directly from T-Mobile. The money I thought I was saving doesn't look like such a deal anymore.
Ah damn, yeah seems a lot of people have fallen into the same trap you have unfortunately.
Well you could try another network. . However the chances are high that it'll be blocked all over the US. - yes you could sell it internationally and disclose the issue but the frequency has a different range(?) - this would probably be your best option.
If not then you'd just have to take the hit on it, toss it away or use as a media device. And put it down to a very bad lesson learnt the hard way :-/
Sent from my SM-N9005 using XDA Premium 4 mobile app
radicalisto said:
Ah damn, yeah seems a lot of people have fallen into the same trap you have unfortunately.
Well you could try another network. . However the chances are high that it'll be blocked all over the US. - yes you could sell it internationally and disclose the issue but the frequency has a different range(?) - this would probably be your best option.
If not then you'd just have to take the hit on it, toss it away or use as a media device. And put it down to a very bad lesson learnt the hard way :-/
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Appreciate the response, but now way I could toss $650 away. It took me a few months to save that up. That's why i'm trying to salvage whatever I can of this situation.
Perhaps there's a Canadian carrier uses the same frequencies as T-Mobile? Anyone know a site that would help me compare GSM bands/frequencies to see which countries would be the best option for reselling?
You could have a scan on gsmarena they detail frequencies on the different models.
Yeah it's definitely an expensive error for sure, assume T - Mobile aren't too keen to help at all then?
Sent from my SM-N9005 using XDA Premium 4 mobile app
radicalisto said:
You could have a scan on gsmarena they detail frequencies on the different models.
Yeah it's definitely an expensive error for sure, assume T - Mobile aren't too keen to help at all then?
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
No, T-Mobile won't give me any info because i'm not the original account holder for the phone. T-Mobile will probably go after that person, but it's probably just a tax write off for them.
Try RegionLock away on Play store or buy an unlock code then try with a pre-paid service. GL
RMXO said:
Try RegionLock away on Play store or buy an unlock code then try with a pre-paid service. GL
Click to expand...
Click to collapse
Won't help.... Phone has been blacklisted...
Unless you can get the carrier to take it off the blacklist it won't be allowed to connect to any network in that country (theoretically)...
Just a thought though - if the phone hasn't been paid for to the carrier, it's on the blacklist and you are caught trying to use it, you may find yourself charged with possession of stolen goods... Unless you have a receipt that states it was sold to you. Either way though you will loose the phone...
Techngro said:
Hey guys, i've got a problem and I need some advice/options.
Long story short, as some of you may know, I bought my T-Mobile branded Note 3 on Swappa in November. Of course, Swappa says that they check IMEIs and the seller assured me that the phone was fully paid for, but a few days ago my Note 3 was blocked/blacklisted (whatever you call it) by T-Mobile for non-payment of EIP.
I have tried to resolve the issue through communicating with the seller and Swappa, but there's really nothing to be done. The seller won't refund my money, Swappa is powerless, and Paypal says the transaction is past their 45 day dispute period. The phone isn't even unlocked, so I can't even try and use it on another carrier right now.
So at this point i'm trying to minimize my losses. I am open to any suggestions as to how I can either:
1. find a way to get the phone unlocked and use it on another carrier (I know that when a T-Mobile phone is blocked or blacklisted, they share that info now with AT&T, but i'm hoping I can use it on Simple Mobile or Straight Talk or Walmart's service)
or
2. sell the phone internationally (with full disclosure of the fact that the phone is blocked on T-Mobile/AT&T of course, but it shouldn't matter if someone wants to use it outside of the US, right?)
or
3. sell the phone as a 'dev' device (at a substantial loss i'm sure), but I have no idea how to do this or even whether a dev would want a phone that is blocked (don't they need to test network stuff?).
I'm trying to find a way to make the best of a bad situation. Any one who reads this post and wants to give me some decent advice is welcome. But if you just want to start trolling PLEASE JUST GO AWAY. I have enough problems as it is right now.
In any case, i've learned my lesson. No more Craigslist, no more Negri, no more Swappa. I'm just gonna pony up the money and get my phones directly from T-Mobile. The money I thought I was saving doesn't look like such a deal anymore.
Click to expand...
Click to collapse
bad luck for you.
But i can tell you a thing or 2 about selling phone internationally.
your t-mobile fone can be used here in SEA region and for the N3 its probably multi band.so selling it internationally shouldn't be an issue for you.but you'll probably want to sell it at a huge discount.
from past experience,t-mobile's GSM frequency is the same as those in my country and i have no issues using T-mo fone here.my signature should tell you what t-mo fones i had.but i cannot say if the 4g band is the same though.so dun worry about the GSM band being compatible or not,that's the buyer's responsibility.
(http://en.wikipedia.org/wiki/GSM_frequency_bands)
i am not sure if there is a way to sim unlock your fone without having to buy a unlock code(i noe the sensation 4g had a way to remove sim lock altogether),if you do find a way,there is no harm testing to see if you can still use the fone on other networks.
take it as a hard lesson learned bro but dun give up trying other ways to use your fone,i am pretty sure the journey is educational.like how i tried to make t-mo fones work in my country.
I might be wrong but its only blacklisted IMEI NUMBER? in UK its illegal to change it. But I think you end up selling it OK on ebay
with NO RETURNS OR REFUND!
Sent from my Nexus 7 using xda premium
ultramag69 said:
Won't help.... Phone has been blacklisted...
Unless you can get the carrier to take it off the blacklist it won't be allowed to connect to any network in that country (theoretically)...
Just a thought though - if the phone hasn't been paid for to the carrier, it's on the blacklist and you are caught trying to use it, you may find yourself charged with possession of stolen goods... Unless you have a receipt that states it was sold to you. Either way though you will loose the phone...
Click to expand...
Click to collapse
Yes, I do have a receipt from both Paypal and Swappa. But I think would only work if it has been reported lost or stolen by the original owner. I don't think that's the case. T-Mobile said it was blocked for non-payment of EIP. Guess the guy just flipped the phone as soon as he signed the contract. People suck.
frostmore said:
bad luck for you.
But i can tell you a thing or 2 about selling phone internationally.
your t-mobile fone can be used here in SEA region and for the N3 its probably multi band.so selling it internationally shouldn't be an issue for you.but you'll probably want to sell it at a huge discount.
from past experience,t-mobile's GSM frequency is the same as those in my country and i have no issues using T-mo fone here.my signature should tell you what t-mo fones i had.but i cannot say if the 4g band is the same though.so dun worry about the GSM band being compatible or not,that's the buyer's responsibility.
(http://en.wikipedia.org/wiki/GSM_frequency_bands)
i am not sure if there is a way to sim unlock your fone without having to buy a unlock code(i noe the sensation 4g had a way to remove sim lock altogether),if you do find a way,there is no harm testing to see if you can still use the fone on other networks.
take it as a hard lesson learned bro but dun give up trying other ways to use your fone,i am pretty sure the journey is educational.like how i tried to make t-mo fones work in my country.
Click to expand...
Click to collapse
Yes, very educational. I used to buy my phone on Craigslist. I never once got scammed. But then Craigslist turned into Scam Central Station. So I went to Swappa because they use Paypal and I thought that would give me some protection. Turns out, the only way to ensure that you won't get a phone that will be blocked or blacklisted later is to get it directly from the source. It's turning out to be an expensive lesson. :crying:
How much of a discount do you normally get when you purchase a T-Mobile phone? I don't want to lose $200. It would make more sense to just get a cheap 4G phone and tether it to my Note 3 and use it as a little tablet.
jowett69 said:
I might be wrong but its only blacklisted IMEI NUMBER? in UK its illegal to change it. But I think you end up selling it OK on ebay
with NO RETURNS OR REFUND!
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Yes, I would have to do it that way, but i'm worried now about losing too much money trying to sell it. If I sell it internationally, I don't see why I should lose that much, since the T-Mobile block only applies to the US.
Another option?
I really don't want to lose my $30 5GB plan. I've been looking on Amazon and saw that they have some cheap T-Mobile 4G phones like this Nokia Lumia 521: http://goo.gl/KgvOgR
My thought is, I can purchase that, tether my Note 3 to it and keep using it. 90% of what I do on my Note 3 is data/browsing, gaming, etc. So if I can tether to the Lumia, I guess it would work.
Any thoughts?
Was the Paypal transaction a credit card one? If so, I would contact them directly (you may have recourse for up to 3 months?). I use Paypal but always use my credit card to pay for items and never my bank account because Paypal will not stand behind the purchase if they have a way out.
FedUpx2 said:
Was the Paypal transaction a credit card one? If so, I would contact them directly (you may have recourse for up to 3 months?). I use Paypal but always use my credit card to pay for items and never my bank account because Paypal will not stand behind the purchase if they have a way out.
Click to expand...
Click to collapse
No, unfortunately, it was a bank account. Sigh...
UPDATE
So here's an update on my situation.
After considering my options, I ordered a Straight Talk AT&T sim card a few days ago. It was only $7 with free shipping, so I figured I might as well give it a try. It got here today, so I got Chainfire's RegionLock Away app and followed the instructions here (http://forum.xda-developers.com/showthread.php?t=2471742) to unlock my Note 3 using the Straight Talk sim card. Didn't have a single problem getting it unlocked. Total cost to unlock ~ $10.
Once it was unlocked, I signed up for the $45 Straight Talk plan (which ends up around $50 with taxes/fees), and after a couple of reboots, I have service. The service seems pretty fast, but I don't want to do a speedtest because it's just a waste of my limited data allotment. It shows as being 4G LTE, but I don't know if that's the case.
So, I pay $20 more for half the data, and I have a Note 3 that is worth considerably less than what I paid for it only a couple of months ago on Swappa. I've definitely learned a valuable lesson here. But at least I have a working phone, so there's that.
Thanks for all of the suggestions guys.
That's awesome and glad you are able to use the phone normally.
Techngro said:
So here's an update on my situation.
After considering my options, I ordered a Straight Talk AT&T sim card a few days ago. It was only $7 with free shipping, so I figured I might as well give it a try. It got here today, so I got Chainfire's RegionLock Away app and followed the instructions here (http://forum.xda-developers.com/showthread.php?t=2471742) to unlock my Note 3 using the Straight Talk sim card. Didn't have a single problem getting it unlocked. Total cost to unlock ~ $10.
Once it was unlocked, I signed up for the $45 Straight Talk plan (which ends up around $50 with taxes/fees), and after a couple of reboots, I have service. The service seems pretty fast, but I don't want to do a speedtest because it's just a waste of my limited data allotment. It shows as being 4G LTE, but I don't know if that's the case.
So, I pay $20 more for half the data, and I have a Note 3 that is worth considerably less than what I paid for it only a couple of months ago on Swappa. I've definitely learned a valuable lesson here. But at least I have a working phone, so there's that.
Thanks for all of the suggestions guys.
Click to expand...
Click to collapse
Sorry to hear about your problems. Even though a couple people had the same issue with phones from Negri Electronics, mine purchased from Negri still says that the IMEI is not recognized when checked and it works fine on T-Mobile or AT&T (tested with sister's T-Mobile SIM and daily use with AT&T grandfathered Unlimited) with LTE. I am very happy. T-Mobile was going to make me spend $791 + at least 45 days of unwanted service before I could even request an unlock and they have 7 days to respond (52 days of unwanted service?). That's not a deal.
Sent from my SM-N900T using Tapatalk
CZroe said:
Sorry to hear about your problems. Even though a couple people had the same issue with phones from Negri Electronics, mine purchased from Negri still says that the IMEI is not recognized when checked and it works fine on T-Mobile or AT&T (tested with sister's T-Mobile SIM and daily use with AT&T grandfathered Unlimited) with LTE. I am very happy. T-Mobile was going to make me spend $791 + at least 45 days of unwanted service before I could even request an unlock and they have 7 days to respond (52 days of unwanted service?). That's not a deal.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Well, i'm glad that Negri made someone happy. There were plenty of people on this forum who felt they were getting scammed by them and had to cancel preorders after waiting 3 weeks for a shipment that never happened.
You might feel you're getting a deal, and maybe you are, and i'm glad for you. But for me, as I said, I learned a very expensive lesson from my experiences with both Negri and Swappa. It's only a deal when it works out the way you want it to. When you get screwed like I did, it stops being a deal. Not only did my phone get blocked, I now pay more money for less service. The extra $100 in savings isn't worth the risk for me anymore.
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Click to expand...
Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh
Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
Click to expand...
Click to collapse
Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:
just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.
Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
---------- Post added at 11:41 PM ---------- Previous post was at 11:32 PM ----------
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
Click to expand...
Click to collapse
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
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Click to collapse
That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
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Click to collapse
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
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Click to collapse
Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on
Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys
Ok I have been reading around but I have what I think is a moot question but i have not heard it answered specifically before.
I currently have a Galaxy Nexus (completely stock) phone with grandfathered unlimited on Verizon. I use an app called Extended Controls from the Google play store and by turning on the widget app for wifi hotspot I have been getting free use of my unlimited for when I am working out of range of any decent wifi.
Since my device was not updated past 4.2.2 I am now wanting to buy the new Nexus 6P for Christmas ( I have had the same Galaxy Nexus for 4 years! - no case either).
From what I have been reading once I get Verizon to give me the new sim and add me to the account to maintain my unlimited (after I pay full price ) I will no longer be able to use this app to gain access to my free wifi hotspot.
It seems that other people's methods (foxfi etc - I never used any other besides Extended Controls) no longer work but I have not seen anyone here mention having used Extended Controls.
So my questions are :
1) when I get the Nexus 6P - will I have to use root in order to obtain the free wifi hotspot as some others have mentioned?
2 ) is there a safe rooting for dummies yet for the Nexus 6P which is just about foolproof?
3) What is it that Verizon did that now blocks those apps - which we used before - from working now?
So I currently use about 28 - 35 GB per month so moving off unlimited is out of the question at this point. I stream music at my job - in a building where there is no wifi allowed - and I do it in my car as part of my cummute (45min - 1hr ) getting to work. I cannot imagine buying a $650 phone as nice as the Nexus 6P and not having the ability to use my unlimited the way I still do now.
I have done a few searches in the 6P thread but I didn't see anyone mention the Extended Controls app not working and they don't say it does work on the Google Store.
thank you in advance for anyone to steer me in the right direction. At this point I will be lucky to get a 6P by Christmas and hopefully by then have a few days vacation to figure out how to get the phone working like I need it to work.
Hmmmmm, if memory serves me correctly (had the same phone, same plan from vz - but over 2 yrs ago), I never had to use an app for hot spot - but - I unlock/root as soon as I get a device and run custom roms/kernels.
So, again, if I remember, part of vz tweaking the os is hiding the Android native hot spot feature. So, by getting stock Android, you'll have that feature, and shouldn't need any special apps - you can even add a tile to the quick settings drop down to switch hot spot on/off.
If I also remember, there was an entry added by some carriers in a database on the phone that would check if hot spot was allowed by the carrier - when carriers would charge separately for hot spot data. Most if not all custom roms at the time were kind enough to fix that for ya - yet another good reason to unlock and root.
What you could try is - cutting down your present SIM - and just using it in the new device. My understanding is if you already have an activated SIM, you can just use it in a new device, no need to get vz involved - which is always a good thing imho.
I'd Google - cut down SIM - you'll get tons of info and how tos on the subject. I'm planning on doing this when my 6p comes in.
Lol - this is what I said to Verizon when I got my n5 2 years ago;
"I've been waiting about 15 years to say this - cancel my forking account"
Verizon never had coverage where I lived, not even calls, so I was paying $125/month for 2 lines - pay for each text, sharing like 700 minutes talk between 2 lines - and never really able to use any of it!
Unlimited talk/text and 5 gigs a month fit $45 on straight talk now - and I can make calls and text from home now. Would never go back to Verizon!
Phazmos,
Thanks for the reply but I am probably still a little confused.
If I remember correctly when the Nexus 6 came out many did what you suggest - cut their sim to fit - but the phone didn't always register as an official verizon device. Unfortunately my company provides me with a 17% discount on my monthly bill but only if you can prove that your phone is officially on the network. Verizon actually calls me every year to reverify it.
I am not sure how Extended controls works on the 4.2.2 version Galaxy Nexus I have now but I am pretty sure that it turns on the wifi hotspot without Verizon knowing about it. If I go straight to the "portable wifi hotspot" part of my settings then it comes up with the same error as everyone else on Verizon without wifi hotspot enabled. But "this .99 app- Extended Controls - just turns it on ... on the sly.
If the new version of the 6P has that feature and I just turn it on then Verizon will charged me. - I am already going to have to eat the extra $20 per month.
I am planning on buying the phone through Google but I will have to talk to a couple of the main Verizon stores here to guarantee that they will turn on my new sim (I am scared of cutting my current sim- what if I **** it up then I have no phone not even the Nexus!)
I have heard of people convincing the store manager to activate their new micro sim in a store model and then put it in the phone.
I am so leary of spending $650 and then having them refuse to activate it correctly.
Also I have always been afraid of rooting because I figured that right out of the box I could have a brand new $650 brick on my hands.
What I do know is that I cannot continue with this dinasour that I have now! It is way past it's prime days.
I really would like to switch over to something like T-mobile but even here in Northern VA - their coverage lacks in too many areas that I travel to.
mhughes1966 said:
Phazmos,
Thanks for the reply but I am probably still a little confused.
If I remember correctly when the Nexus 6 came out many did what you suggest - cut their sim to fit - but the phone didn't always register as an official verizon device. Unfortunately my company provides me with a 17% discount on my monthly bill but only if you can prove that your phone is officially on the network. Verizon actually calls me every year to reverify it.
I am not sure how Extended controls works on the 4.2.2 version Galaxy Nexus I have now but I am pretty sure that it turns on the wifi hotspot without Verizon knowing about it. If I go straight to the "portable wifi hotspot" part of my settings then it comes up with the same error as everyone else on Verizon without wifi hotspot enabled. But "this .99 app- Extended Controls - just turns it on ... on the sly.
If the new version of the 6P has that feature and I just turn it on then Verizon will charged me. - I am already going to have to eat the extra $20 per month.
I am planning on buying the phone through Google but I will have to talk to a couple of the main Verizon stores here to guarantee that they will turn on my new sim (I am scared of cutting my current sim- what if I **** it up then I have no phone not even the Nexus!)
I have heard of people convincing the store manager to activate their new micro sim in a store model and then put it in the phone.
I am so leary of spending $650 and then having them refuse to activate it correctly.
Also I have always been afraid of rooting because I figured that right out of the box I could have a brand new $650 brick on my hands.
What I do know is that I cannot continue with this dinasour that I have now! It is way past it's prime days.
I really would like to switch over to something like T-mobile but even here in Northern VA - their coverage lacks in too many areas that I travel to.
Click to expand...
Click to collapse
Registering as official may be a problem - a problem with most any unlocked device. Carriers, vz in particular, can be real touchy about devices not supplied by them.
Oh, took a look at that app on play store - guess what - I also bought that app! Had to be like 3 or 4 years ago! Was surprised to see "purchased" when I found it. But, I didn't have to use it for hot spot, not after unlocking/rooting and loading custom roms.
I never used hot spot much, mostly when our network would go down - I'd for up the hot spot to get a few co-workers internet access till it came back up, and I'd just use native Android hot spot. That tells me you have the database thing going on. If I remember, that would send the native hot spot through a certain gateway (I think) and if you didn't have access, browsers would be redirected to the "sign up for hot spot" page from the carrier.
I also thought most carriers, vz included, didn't care about hot spot usage any more. There was a BIG stink about that a few years back - as in you're paying for data - how you use it is up to you, not the carrier. As I recall, there were a few law suites from users.
Anyway - since the new device isn't carrier supplied - or approved as they like to call it, you'll have other issues when going the new SIM/imei not in their database route.
A note on SIM trimming - it's super easy - and if you do screw it up - tell them you lost service and tried pooping the SIM out, then you dropped it and the dog ate it and get another! They want your $$$ - believe me - they'll give you another. I'd even "mention" to them you're gonna get this device - which works on any carrier, and mention att, tmobile and any other carrier - and you'd be more than happy going to a carrier that does support the device. Again, they want your $$$, they'll accommodate - and try to get ya to a new limited data plan - beware!
And a note on unlocking/rooting - real easy and real reliable on that device - same for any nexus device, especially if gotten from Google. The nexus line is actually for developing the os and apps. You could say it's made to load custom Android versions - when you want to test, you do it on a nexus.
PS - I resurrected my gnex a few months ago - loaded lollipop on it and gave it to my sister as her droid x2 finally died. It ran it pretty good for an old timer! Just like I run pretty good - for an old timer!
Good luck!
Wow you rooted your old Galaxy Nexus and got Lollipop running? Interesting.
Maybe after I get the newer phone I will experiment on the old nexus. The screen actually still looks pretty good. it is just the way it operates on the older software that makes me want to throw it in the Potomac.
mhughes1966 said:
Wow you rooted your old Galaxy Nexus and got Lollipop running? Interesting.
Maybe after I get the newer phone I will experiment on the old nexus. The screen actually still looks pretty good. it is just the way it operates on the older software that makes me want to throw it in the Potomac.
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Click to collapse
I did, actually unlocked/rooted a week after I got it. As soon as some development started happening, I started loading roms. Nexus devices get the most love from devs, there was a lollipop version available, so away we went. Once you're unlocked and rooted and have a custom recovery, loading roms is basically a matter of downloading it and installing it. Pretty painless.
Don't know if you've seen lollipop, but it finally made Android a beautiful looking os - Android lost the acne and grew up, so to speak. And since newer Android is made to work on many different devices with lots of different hardware, it's made to run on minimal, or marginal, hardware. The gnex certainly fits into the minimal hardware category now days.
I forgot to mention yesterday, there is another thread here - what to expect from Verizon - I think it is, where questions like this are being actively discussed.
You may get more info there - you're not the only 1 wondering about Verizon. Googling - 6p on Verizon - also gets an article or 2 on the subject. That's where I got some of my info (I've been in technology close to 20 years now, so I'm the go to tech guy for a lot of people, including more than a few Verizon users).
And always remember, there's a work around for everything, ya just gotta find it!
Oh, surprised to hear the screen was still good. The gnex had a horrible screen. Amoled displays have come a looooong way since the gnex. Mine w had a horrid blue cast to it, especially when turned down, and was starting to burn in. Never noticed the blue till I got my next phone, the nexus 5. On that the whites were actually white - I almost fell over - it was that much of a difference!
To prepare for new 6P and nano sim you can buy a Sadapter Sim to Nano Sim adapter. Buy this quality brand only.
Visit a Verizon company store mention you'll be getting a new phone, one with nano sim like iphone or moto-x, and would they activate a new nano sim for you so you are prepared to plug and play when you get new phone. In meantime insert nano sim and adapter into your Gnex. For above you might get better cooperation going to Bestbuy vs Verizon.
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For activating Hotspot while bypassing Verizon check, it is to be determined if any current apps like Foxfi will work. You will probably need to do the build prop edit for "tether provisioning" mentioned elsewhere. You can prep for this also by downloading tools (adb & fastboot) and Drivers to your PC.
There are some Guides on XDA to walk you through steps to get to and through the "tether provisioning" bit.
Thought I might add a little to the conversation based on my experiences... I recently updated from my Nexus 5 (which I loved) to the Nexus 5x. on my unrooted Nexus 5 Wifi worked wonderfully with ATT as my carrier. On my updated Nexus 5x I can turn on the Wifi hotspot and bluetooth network sharing - HOWEVER it is buggy and the throughput is not good. A few of the bugs are I cannot turn on the wifi hotspot via the quick tile, only from the settings menu, the first time I select the hotspot a toast message pops up stating it is checking with carrier then flashes off and I have to turn it on again at which point it does come on. I actually get better speed from the Bluetooth network sharing...
so from what I have read the Nexus 6p is the same in this area as the Nexus 5x so you may want to look at getting a Nexus 5 which would be a great update from your phone and can run Android Marshmallow - I am strongly considering going back...
I have a nexus 6p, and cannot use my hotspot (I'm on an AT&T based MVNO). The phone will say "please contact AT&T to enable hotspot". There are workarounds (at least as of android 6.0.1) for non-rooted phones, such as ejecting the sim card, reinserting it, and quickly activating hotspot before the phone has a chance to provision (confirmed working if your timing is right), but this gets annoying really fast. There is no other way to override this check at this time on the stock ROM, which is really disappointing. I don't know if other MVNOs will be the same, but I'm really disappointed Google chose to take this path