Google Now not working - Nexus 4 Q&A, Help & Troubleshooting

I am on Virgin Mobile and this morning I appear to have lost Google Now.
I have a full HSPA+ connection and can receive emails and google play but cannot do any web searches.
Also my signal bar is grey instead of blue.
Ideas anyone?
Stock JB 4.4.2

Baz8755 said:
I am on Virgin Mobile and this morning I appear to have lost Google Now.
I have a full HSPA+ connection and can receive emails and google play but cannot do any web searches.
Also my signal bar is grey instead of blue.
Ideas anyone?
Stock JB 4.4.2
Click to expand...
Click to collapse
Have you restarted the phone at all? I had this problem the other day, showed I had full service but couldn't do anything on the internet, and the signal bars were gray. I restarted and it fixed itself.

avrillapete said:
Have you restarted the phone at all? I had this problem the other day, showed I had full service but couldn't do anything on the internet, and the signal bars were gray. I restarted and it fixed itself.
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Click to collapse
Yep tried it several times

Not sure what is going on.
Eventually come back and then my phone just randomly asked for my SIM PIN.
I guess it may be an issue with the network as everything seems a bit slow.

Related

Data Issues??

Occasionally I get no data connection & I have to restart the phone, does any body else have that issue?
Sent from my T-Mobile G2 using XDA App
Haven't had that issue myself.
Sent from my T-Mobile G2 using XDA App
try putting it in airplane mode then turn airplane mode off
imblacklife said:
try putting it in airplane mode then turn airplane mode off
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Click to collapse
That works I wonder if its an issue, if anyone else has the prob let me know
Sent from my T-Mobile G2 using XDA App
I have that issue as well, idk why it happens but I'll add it to the list of problems for when I call to get a replacement.
Sent from my T-Mobile G2 using XDA App
That just happened to me today also. It switched from "H" to "E", then when I opened USA Today it FC-ed and the icon turned into a generic Android one like the app was on the SD card and unavailable (even though it's installed to phone) and then 5 more background apps that I didn't even know were running FC-ed (Amazon MP3, Finance, QuickOffice, something and then Facebook three times?) and the phone locked up. I was able to power off then back on, but data never came back even after waiting about 10 minutes until I powered off and on again. Quite odd.
I get the same issue where am connected to wifi and as soon as i walk away from it it doesnt connect back to the data network. I got a replacement phone coming so hopefully i dont have the same issue. Another thing is the random reboot and i get black screen a lot especially after rebooting
Sent from my T-Mobile G2 using XDA App
I've had the issue, but each time it appears to be related to JuiceDefender not properly enabling the radio. If I shut JuiceDefender off, the connection comes back, although sometimes its just easier to airplane mode it and be done with it.
I called T-Mo about it, they said call about a week after the inital release date and see if they have a fix by then, there isnt enough information kept since it hasnt been officially released yet.
I'm having the same trouble. Are you guys on the new sim card? I popped in the new sim card and the tech told me to not use it and just save it. I noticed when I put the new sim card a notification of a new voicemail came on. I didn't have any voicemail.
Edit: I'm starting to have some serious data issues. I'll get cut off, but my phone will still show full bars and "H". I try the whole airplane thing and it still does nothing. I constantly get the "check network setting, try again or cancel". My market wont load, browser says "unable to connect." This is getting stupid. When I call T Mobile it always start working and then cuts off shorty after hanging up. I've never had this isssue before. I live in the middle of the city. Only 3G around here. Its getting annoying.
Guys I'm afraid that it might problem with the antenna placement. Holding the phone on the bottom half will drop me from 3 bars of "H" to 4 bars of "G", then it will bounce back up to 4 bars of "E". If left on a desk then it will remain at 3-4 bars of "H". I notice this especially at a place where I have low-mid signal, such as my school (reinforced concrete FTL). When I have a strong 4 bar signal, it usually won't drop all the way down to edge but I do loose a few bars. I hope a simple software issue is enough to reduce this effect. I might be being crazy paranoid but I'm definitely noticing a lower signal than on my G1.
Try holding the phone by the edges, then hold it in a normal grip and see if the signal strenght changes (Menu->settings->status->signal strength)
I just got off the phone with tmo and was told its a known issue with the network affecting about 10% of users. The issue started for me yesterday on my hd2. He also said they have people working on it. I asked if I could get my buyers remorse set back 14 more days to ensure the issue is not permanment but he said that they are no longer doing extentions. I'm sure if I get tranfered to retentions the answer would change. I hope.
Sent from my T-Mobile G2 using XDA App
djdant said:
That works I wonder if its an issue, if anyone else has the prob let me know
Sent from my T-Mobile G2 using XDA App
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Click to collapse
I'm also having the same issue. I just rebooted my phone, so I haven't had the chance of switching airplane mode on/off yet. I'll let you guys know if that works for me, either way, I'm hoping there's a fix from T-Mo.
mejorguille said:
Guys I'm afraid that it might problem with the antenna placement. Holding the phone on the bottom half will drop me from 3 bars of "H" to 4 bars of "G", then it will bounce back up to 4 bars of "E". If left on a desk then it will remain at 3-4 bars of "H". I notice this especially at a place where I have low-mid signal, such as my school (reinforced concrete FTL). When I have a strong 4 bar signal, it usually won't drop all the way down to edge but I do loose a few bars. I hope a simple software issue is enough to reduce this effect. I might be being crazy paranoid but I'm definitely noticing a lower signal than on my G1.
Try holding the phone by the edges, then hold it in a normal grip and see if the signal strenght changes (Menu->settings->status->signal strength)
Click to expand...
Click to collapse
youre not paranoid, im noticing this too
ddgarcia05 said:
I'm having the same trouble. Are you guys on the new sim card? I popped in the new sim card and the tech told me to not use it and just save it. I noticed when I put the new sim card a notification of a new voicemail came on. I didn't have any voicemail.
Edit: I'm starting to have some serious data issues. I'll get cut off, but my phone will still show full bars and "H". I try the whole airplane thing and it still does nothing. I constantly get the "check network setting, try again or cancel". My market wont load, browser says "unable to connect." This is getting stupid. When I call T Mobile it always start working and then cuts off shorty after hanging up. I've never had this isssue before. I live in the middle of the city. Only 3G around here. Its getting annoying.
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Click to collapse
Wow that's funny, my MYTOUCH does the same thing with airplane mode off/on. I also remember that the store demo g2 I played with last night had the voicemail icon in the notification bar, but when you pull the bar down, there's no option to connect and retrieve the voicemail. I found that even weirder since the phone comes preloaded with google voice.
Also experiencing the same issue here in Phoenix. Been having it since I got the phone on Monday.
I have been in an ongoing round of tech calls and will be having a follow-up with the tech who I spoke with last night... I've tried everything from APN resetting to swapping the SIM card to a total factory wipe -- nothing is changing this for me.
I *know* my neighborhood has full 3G access, but I am maxed out at 1 Mbps. (Before the factory wipe I was getting 0.35 Mbps.) If this doesn't change I may just return the phone and switch to Sprint to get the Epic 4G. I mean, I'm not getting HSPA+ coverage either way, and at least with the Samsung Galaxy S Pro I'd have a full 5-row qwerty...
>_<
Wow, this is really too bad. I was SO excited about this phone...
ddgarcia05 said:
I just got off the phone with tmo and was told its a known issue with the network affecting about 10% of users. The issue started for me yesterday on my hd2. He also said they have people working on it. I asked if I could get my buyers remorse set back 14 more days to ensure the issue is not permanment but he said that they are no longer doing extentions. I'm sure if I get tranfered to retentions the answer would change. I hope.
Sent from my T-Mobile G2 using XDA App
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Click to collapse
called as well tech told me to turn off phone and she would refresh my signal and when it was turned back on i had all 4 bars and data returned and and its been on ever since without any drops in data....hope it stays that way .
ps...both G2`s had that problem and both cleared up as of now
kgood63 said:
called as well tech told me to turn off phone and she would refresh my signal and when it was turned back on i had all 4 bars and data returned and and its been on ever since without any drops in data....hope it stays that way .
ps...both G2`s had that problem and both cleared up as of now
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Click to collapse
If this happens, try going to settings->wireless->mobile network->network operators and see if you get an "Error while searching for networks" error as I did.
Reset fixed for me too. But it makes me worry.
I'm on a brand new sim card (switched to TM from ATT). I'm having some data issues too. I talked to TM tech support and they reset my connection but that did nothing. Now they're going to their android techs to see whats up.

3G Green/Grey GTalk logout issues?

Hi everyone,
There seems to be an issue where the Nexus S is losing its "sync" with Google Services (3G and bars going from Green to Gray) 3G continues to work except that each time it goes from green to gray, it logs me out of Google Talk. Google Talk will NOT log back in until the icons turn green once again. It seems to completely ignore the fact that the phone still has a 3G connection. They must be green in order to log in. Has anyone else experienced this? As well as the fluctuation between green and gray? Thanks!
napereira said:
Hi everyone,
There seems to be an issue where the Nexus S is losing its "sync" with Google Services (3G and bars going from Green to Gray) 3G continues to work except that each time it goes from green to gray, it logs me out of Google Talk. Google Talk will NOT log back in until the icons turn green once again. It seems to completely ignore the fact that the phone still has a 3G connection. They must be green in order to log in. Has anyone else experienced this? As well as the fluctuation between green and gray? Thanks!
Click to expand...
Click to collapse
Ya, I had the issue earlier and it seems to fixed itself, give it some time
Same here with icons color
Sent from my Nexus S using XDA App
Happening to me as well. Icons go grey and I can't sign in to Talk or install anything from the Market. Reboot usually fixes it; pretty annoying though.
Yeah it seems to be sporadic. It just goes in and out of sync services. Sometimes rebooting works, sometimes it doesn't. Extremely annoying.
I notice it most when switching from 3g to 2g. This is a big P.I.T.A! It's a good thing the NS reboots quickly. But I had much higher expectations from this phone.
Its a constant. Neusance since I'm using it on att

Signal bars and 3G indicator

I have a question, Some times my Signal bars and 3G indicator are green and all works well. Other times they are Gray and things start happening, for example it keeps telling me it cannot authorize Google Talk. I can still connect to the internet and everything but just not sure why the Google Talk thing stops working.
This also happens when I am on WiFi in my house. Some times it will be green and other times it will be gray.
Any advice would be helpful
Thanks
~R~
schartzr said:
I have a question, Some times my Signal bars and 3G indicator are green and all works well. Other times they are Gray and things start happening, for example it keeps telling me it cannot authorize Google Talk. I can still connect to the internet and everything but just not sure why the Google Talk thing stops working.
This also happens when I am on WiFi in my house. Some times it will be green and other times it will be gray.
Any advice would be helpful
Thanks
~R~
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Click to collapse
i believe that they are green when they are connected to google services i was reading about it on the forum the other night.
i am sure thats the reason, if not then someone please correct me as i pick mine up tomorrow
I'm having this problem too. Mostly when switching from 3g to 2g. I believe what is happening is the data is dropping out. When data/wifi are green you are connected and all is well. The grey means it is not working. I cant figure out why I have the problem switching between 2g AND 3g. That is bugging the crap outta me. My Vibrant does it with no problems, the Nexus s not so much. Dont know if this is related only to gingerbread or the phone. Usually a reboot takes care of this, and a reboot doesnt take long on the Nexus S. But like the girlfriend says, "all that money for this phone and it doesnt work right?"
Yea mine were all grey until I added my google account info and synced up. Now they seem to be perm green.
[/QUOTE]i am sure thats the reason, if not then someone please correct me as i pick mine up tomorrow[/QUOTE]
I dont know if I agree with that. On my device when its grey it doesnt even connect to a web page or anything that uses data. This is just my observation.
I dont know if I agree with that. On my device when its grey it doesnt even connect to a web page or anything that uses data. This is just my observation.[/QUOTE]
there are a couple more threads on here about this google "nexus s grey bars" and will give you links to them
stevo1006 said:
I dont know if I agree with that. On my device when its grey it doesnt even connect to a web page or anything that uses data. This is just my observation.
Click to expand...
Click to collapse
there are a couple more threads on here about this google "nexus s grey bars" and will give you links to them[/QUOTE]
Thanks stevo.
I was under the impression they were green when a connection was active, gray when idle. Don't have an S yet though, so can't confirm, but I'm pretty sure I read that somewhere (probably on here).
Sent from my PC36100 using XDA App
I can still connect when grey...

Green/Gray Status Bars

I posted the other day about me losing my "google" connection (the Bars and the 3G indicator being green) well After the new update I have yet to lose this connection. Has anyone else notice this. I havent seen anymore complaints or anything so I thought I would just check to see if everyone agreed with me.
schartzr said:
I posted the other day about me losing my "google" connection (the Bars and the 3G indicator being green) well After the new update I have yet to lose this connection. Has anyone else notice this. I havent seen anymore complaints or anything so I thought I would just check to see if everyone agreed with me.
Click to expand...
Click to collapse
I've applied the update, but I still get periods of grey bars instead of green. I can still do network things like surf the web, though, even when grey.

[Q] Google Talk shows everyone as offline, but not all the time

Me and my girlfriend both got a Nexus 4 a month ago and that was when the problems started:
Google talk shows a greyed out contact list a lot of the times, and other times it works as it should. I also see that when Google talk is working fine on my phone that sometimes my girlfriend goes offline, while she is in the same room as me and nothing has changed. Clearing the app's data, rebooting the phone, toggling airplane mode and signing in and out from google talk don't fix the problem. And even when we both are showing as online, sometimes when a message is sent, it gets delivered after a few minutes instead of right away.
Strange thing is that on other moments it justs works nice and fast.
An extra thing to mention is that in Whatsapp during that same time that Google Talk fails to work, messages get delivered really slow. I see my phone sends them to the Whatsapp server succesfully, but the delivery on the other phone can take 5 minutes or more.
Does this sound familiar?
Duncank said:
Me and my girlfriend both got a Nexus 4 a month ago and that was when the problems started:
Google talk shows a greyed out contact list a lot of the times, and other times it works as it should. I also see that when Google talk is working fine on my phone that sometimes my girlfriend goes offline, while she is in the same room as me and nothing has changed. Clearing the app's data, rebooting the phone, toggling airplane mode and signing in and out from google talk don't fix the problem. And even when we both are showing as online, sometimes when a message is sent, it gets delivered after a few minutes instead of right away.
Strange thing is that on other moments it justs works nice and fast.
An extra thing to mention is that in Whatsapp during that same time that Google Talk fails to work, messages get delivered really slow. I see my phone sends them to the Whatsapp server succesfully, but the delivery on the other phone can take 5 minutes or more.
Does this sound familiar?
Click to expand...
Click to collapse
Sounds like you're randomly losing data connection. Are your signal bars blue or grey during this issue?
clockcycle said:
Sounds like you're randomly losing data connection. Are your signal bars blue or grey during this issue?
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Click to collapse
The signal bars are blue and my internet connection seems to work at those times. That's the strange thing
I've done some more investigation when Google talk showed my girlfriend as offline a few minutes ago. The signal bars where fully blue and other applications that required an internet connection worked as the should. When I called my girlfriend the phone ringed immediately and it all worked good.

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