[Q] Broken Nexus 4 or what? - Nexus 4 Q&A, Help & Troubleshooting

Dear all,
I got my N4 since 2 weeks and it worked very well for many days: I used stock 4.2.1, unlocked bootloader and rooted, then updated to 4.2.2. Few days ago I noted a very strange behavior: the battery discharge very fast even without any use. I spent many days debugging the behaviour of the phone also using Better Battery Stats. The result: during standby about 95% of the time in deep-sleep but the battery went down to the rate of about 20%/hour. Then I decided to make a factory reset of everything: I've tried with 4.2.2 but also with 4.2.1.
Nothing: restored every part of the rom (using the official occam image) except to lock again the bootloader, factory reset from the stock recovery and booted. No SIM inside and airplain mode: discharge in 4-5 hours without even touch it...
It looks too strange for me (I used other Android phones in the past): I'm starting to think that something got broken in my Nexus 4. Maybe the battery or something in the hardware that discharge the battery.
What do you think about my case? Any attempt before I contact LG for the RMA procedure?
Many thanks.

I would flash a custom rom and a custom kernel, Project Butter uses a lot of power to have everything as fast as possible. You can have the same/better speed with a custom rom without sacrificing much battery + customization.

calanizzle said:
I would flash a custom rom and a custom kernel, Project Butter uses a lot of power to have everything as fast as possible. You can have the same/better speed with a custom rom without sacrificing much battery + customization.
Click to expand...
Click to collapse
I doesn't look a question of "non optimized use": they behaviour is very strange. A full battery (100%) goes to ZERO in about 5 hours without touching the phone, with stock image/recovery/radio/bootloader, without SIM, in airplain mode and after a fresh factory reset.
HELP: I bought it in Germany (Media Markt) and I live in Italy. I'm starting to cry just thinking how to proceed to the RMA...

ankn said:
I doesn't look a question of "non optimized use": they behaviour is very strange. A full battery (100%) goes to ZERO in about 5 hours without touching the phone, with stock image/recovery/radio/bootloader, without SIM, in airplain mode and after a fresh factory reset.
HELP: I bought it in Germany (Media Markt) and I live in Italy. I'm starting to cry just thinking how to proceed to the RMA...
Click to expand...
Click to collapse
Contact MM in Germany.
If they can't help you out contact LG Germany directly. They might help you out.

R: [Q] Broken Nexus 4 or what?
Can I be sure that this is an hardware problem? I did the same test yesterday night using a cm10.1 build. Same result. :'(
Inviato dal mio ASUS Transformer Pad TF700T con Tapatalk 2

I have a solution
Buy a good cover for the phone, and just slap the sim directly to the phone without using the tray. This works for me.

jomvb said:
Buy a good cover for the phone, and just slap the sim directly to the phone without using the tray. This works for me.
Click to expand...
Click to collapse
WTF???
Sent from my Nexus 4 using xda app-developers app

^^wrong thread lol
anyway you might want to try opening the back and disconnecting the battery, give the connector a blow or whatever and giving it another try... from previous posts i have read it seems you can do this without disturbing any warranty stickers.

R: [Q] Broken Nexus 4 or what?
meangreenie said:
^^wrong thread lol
anyway you might want to try opening the back and disconnecting the battery, give the connector a blow or whatever and giving it another try... from previous posts i have read it seems you can do this without disturbing any warranty stickers.
Click to expand...
Click to collapse
I've sent it in Germany for an in-warranty repair (I hope... ).
Inviato dal mio ASUS Transformer Pad TF700T con Tapatalk 2

Ok, the problem was solved... my phone was stolen from the box of the shipping... no-phone=no-problem... :crying:
There was an insurance on the shipping: I hope to rescue the money for a new phone...

You have bad luck mate.my condolences and hope everything goes well
Sent from my Amazon Kindle Fire using xda premium

Related

[Q] Nexus 7 Battery?

hello guys, i had recently bought a nexus 7 16gb about a month ago, and while i was gone for the weekend, my little sister was using it. When i returned, she said it had completely died and she had been charging all night but was still at 0%. I've tried the common fixes that everyone has tried, but for some reason my battery says it will not charge, but yet i left it on the charged for over 6 hours and its still at 0%. When i got to Settings > Battery > it has been unplugged for well over 18 hours. is there any fixes out there or any way to reset the battery stats? i'm on 4.1.2/ stock non-rooted. can post screenshots if needed. i dont want to keep charging and risk overcharging my battery or anything like that. It doesnt get hot, make any weird noises or anything. Thank you in advance!
I think you have loose battery connector.
and please post questions in Q&A section (xda made it for a reason)
stupid4life6 said:
hello guys, i had recently bought a nexus 7 16gb about a month ago, and while i was gone for the weekend, my little sister was using it. When i returned, she said it had completely died and she had been charging all night but was still at 0%. I've tried the common fixes that everyone has tried, but for some reason my battery says it will not charge, but yet i left it on the charged for over 6 hours and its still at 0%. When i got to Settings > Battery > it has been unplugged for well over 18 hours. is there any fixes out there or any way to reset the battery stats? i'm on 4.1.2/ stock non-rooted. can post screenshots if needed. i dont want to keep charging and risk overcharging my battery or anything like that. It doesnt get hot, make any weird noises or anything. Thank you in advance!
Click to expand...
Click to collapse
Sounds like a loose connection in the battery.
If you dare, pop the back open and then check the flex cable.
When she said that 'it has completely died', did she mean it just randomly went off when she was using it and the battery level wasn't empty, or did she mean that she had got the 4% warning and kept using it until it died? This is important.
If it was the former, then yes, the battery connector may have come out. If it was the latter, it's very unlikely its anything to do with the connector. I'm sure I've seen something before about a problem when someone has used it until it has completely ran out of charge until it switched off.
Sent from my Nexus 7 using tapatalk 2. (Gone off HD...)
stupid4life6 said:
hello guys, i had recently bought a nexus 7 16gb about a month ago, and while i was gone for the weekend, my little sister was using it. When i returned, she said it had completely died and she had been charging all night but was still at 0%. I've tried the common fixes that everyone has tried, but for some reason my battery says it will not charge, but yet i left it on the charged for over 6 hours and its still at 0%. When i got to Settings > Battery > it has been unplugged for well over 18 hours. is there any fixes out there or any way to reset the battery stats? i'm on 4.1.2/ stock non-rooted. can post screenshots if needed. i dont want to keep charging and risk overcharging my battery or anything like that. It doesnt get hot, make any weird noises or anything. Thank you in advance!
Click to expand...
Click to collapse
Ask her by the scruff of neck, did you drop my n7. If she say's yes, either send in for repair using your warranty or pop off the back. Since it is recently bought - probably better to use the warranty...
thank you guys for the replys, i dont think its a loose battery connector, i popped the back off and everything seems to be okay, i let it charge for like 8 hours and then have been playing with it for about 9 hours now, its what it says in the settings, but it still says the battery has 0%, but its functioning just fine..? idk, its pretty weird but its running completely normal..
knuckles1978 said:
When she said that 'it has completely died', did she mean it just randomly went off when she was using it and the battery level wasn't empty, or did she mean that she had got the 4% warning and kept using it until it died? This is important.
If it was the former, then yes, the battery connector may have come out. If it was the latter, it's very unlikely its anything to do with the connector. I'm sure I've seen something before about a problem when someone has used it until it has completely ran out of charge until it switched off.
Sent from my Nexus 7 using tapatalk 2. (Gone off HD...)
Click to expand...
Click to collapse
yes she said she play stupid temple run until it was completely dead, then didnt charge it until a couple hours before i got home and she said it read 0% the whole time it was charging
Your charger might not be putting out 5volts
Sent from my Nexus 7 using xda app-developers app
thank you xateeq, Wilks3y, and knuckles, it was just a loose cable. Also, when i had the back off, i noticed there was 4 soft buttons but only three that are pressable (power, vol up and vol down). did they have plans to make a camera shortcut perhaps? also, i realized there were two screws that are missing out of the holes. is that a normal mishap on their behalf? thanks for the answers guys, just a little curious.
stupid4life6 said:
there were two screws that are missing out of the holes. is that a normal mishap on their behalf? thanks for the answers guys, just a little curious.
Click to expand...
Click to collapse
Yes, that's normal, because they caused the screen lift in the first parties of N7, and without them the issue seems to have been resolved
stupid4life6 said:
thank you xateeq, Wilks3y, and knuckles, it was just a loose cable. Also, when i had the back off, i noticed there was 4 soft buttons but only three that are pressable (power, vol up and vol down). did they have plans to make a camera shortcut perhaps? also, i realized there were two screws that are missing out of the holes. is that a normal mishap on their behalf? thanks for the answers guys, just a little curious.
Click to expand...
Click to collapse
Yeah when you had the back off you would have seen the empty square bit where there was originally going to be a rear camera, before Google told asus to take it out of the design. Sure someone from the modding community will be working on that.... In fact i saw a thread where they found out what camera was going to be in there, and they were in the process of trying to get it in and working...
Sent from my Nexus 7 using tapatalk 2. (Gone off HD...)

Nexus 4 Shuts Down Randomly and Battery Problem

Help people, I have the nexus 4 for over 3 weeks and great but a few days ago when it was nearly full battery (around 80% or so) suddenly shutted down and I couldn't turn it back on until after 1 min or so plugging in. I did not care about it the first time ... But today, after having it charging about 2 or 3 hours I disconnected the cable to use the phone and the battery dropped from 90%+ to 8%, so I connected the cable and put it back to 100%, used it for 1 hour and it suddenly dropped back to 2% from 80% and then shutted down instantly.
Here are some screens.
Help please, and yes I have used the search function, but didn't find the solution on other posts.
tacwold said:
Help people, I have the nexus 4 for over 3 weeks and great but a few days ago when it was nearly full battery (around 80% or so) suddenly shutted down and I couldn't turn it back on until after 1 min or so plugging in. I did not care about it the first time ... But today, after having it charging about 2 or 3 hours I disconnected the cable to use the phone and the battery dropped from 90%+ to 8%, so I connected the cable and put it back to 100%, used it for 1 hour and it suddenly dropped back to 2% from 80% and then shutted down instantly.
Here are some screens.
Help please, and yes I have used the search function, but didn't find the solution on other posts.
Click to expand...
Click to collapse
What apps have you installed lately, maybe there is a rogue one. Install BetterBatteryStats for app behaviour and Cpu Spy for deep sleep issues.
Are you rooted? Custom rom or kernel? Undervolted or overclocked?
gee2012 said:
What apps have you installed lately, maybe there is a rogue one. Install BetterBatteryStats for app behaviour and Cpu Spy for deep sleep issues.
Are you rooted? Custom rom or kernel? Undervolted or overclocked?
Click to expand...
Click to collapse
I'm not rooted, all at stock. I didn't touch the voltages, I didn't do anything. I installed some games (vector, pudding thd, order and chaos) evernote, mega manager, pulwifi.
I'll install betterbatterystats and cpuspy, thank you.
Edit: look what happened to the battery now...
Also I attached a pic of the cpuspy, I can't install betterbatterystats because it costs 2 dollars
tacwold said:
I'm not rooted, all at stock. I didn't touch the voltages, I didn't do anything. I installed some games (vector, pudding thd, order and chaos) evernote, mega manager, pulwifi.
I'll install betterbatterystats and cpuspy, thank you.
Edit: look what happened to the battery now...
Also I attached a pic of the cpuspy, I can't install betterbatterystats because it costs 2 dollars
Click to expand...
Click to collapse
I think there is a free version of BBS on XDA , here http://forum.xda-developers.com/attachment.php?attachmentid=1240843&d=1344068311. Consider buying it on Play in the future if it benefits you.
Battery levels can be inconsistent at times, especialy after deep sleep.
gee2012 said:
I think there is a free version of BBS on XDA , here http://forum.xda-developers.com/attachment.php?attachmentid=1240843&d=1344068311. Consider buying it on Play in the future if it benefits you.
Battery levels can be inconsistent at times, especialy after deep sleep.
Click to expand...
Click to collapse
Here it is, and thanks for the replies.
Look in Partial Wakelocks for the biggest consumers.
gee2012 said:
Look in Partial Wakelocks.
Click to expand...
Click to collapse
I looked but I don't know what does that mean, sorry I'm a little noob. Is there anything wrong with it? I though that was just the sound cause I had it at max while I played after that happened.
Edit: I ordered it by count and the RILJ thing is the one at the top. (its not the attached pic)
tacwold said:
I looked but I don't know what does that mean, sorry I'm a little noob. Is there anything wrong with it? I though that was just the sound cause I had it at max while I played after that happened.
Click to expand...
Click to collapse
I see nothing abnormal on usage, just use the phone and see if this behaviour continues. If it does better do a factory reset or reflash the latest factory image.
gee2012 said:
I see nothing abnormal on usage, just use the phone and see if this behaviour continues. If it does better do a factory reset or reflash the latest factory image.
Click to expand...
Click to collapse
Okay I'll uninstall the latest apps I installed and will use the phone normally, if this happens again I'll do a factory reset and if the problem continues I'll call google. Thank you :good:
I wish I could be more help but I had the exact same issue. I could not figure out what was wrong with it but I had previously broken the screen and sent my N4 back to LG for repair. Since it was still under limited warrenty from that repair I sent it back to them again. They said they replaced the charger connector. I got it back and it seems to work fine now.
My issue started after I updated to 4.2.2 I believe. I don't know the root of it but my advice would be to do what you said and call Google or LG.
stones1313 said:
I wish I could be more help but I had the exact same issue. I could not figure out what was wrong with it but I had previously broken the screen and sent my N4 back to LG for repair. Since it was still under limited warrenty from that repair I sent it back to them again. They said they replaced the charger connector. I got it back and it seems to work fine now.
My issue started after I updated to 4.2.2 I believe. I don't know the root of it but my advice would be to do what you said and call Google or LG.
Click to expand...
Click to collapse
Thank you anyway
Similar issue here - I've been using the same apps since I first installed them after N4 purchase (meaning no new apps/games installed in the last few days and no settings changed). Took a nap for a couple of hours and woke up to see N4 completely dead - 0% batt. Charging it now and looking at partial wakelocks etc, havn't seen anything out of the ordinary. Hopefully it doesn't occur again but in the meantime still looking for a reason why this would suddenly happen.
Are you guys using the stock chargers? And charging through mains?
Rizy7 said:
Are you guys using the stock chargers? And charging through mains?
Click to expand...
Click to collapse
Yeah, am on stock JB 4.2.2, unlocked and rooted though, no other change like new roms flashed or anything. I use the stock charger and charge through mains.
I think there have been a few threads with this issue and nexus4s even prior to 4.2.2 and supposedly it was hardware. I called support while talking it through she had heard a few similar cases and it seems to be a hardware/software design issue. My wonder is how can I enforce 'never deep sleep' because my kernel doesn't seem obey.
I woke up this morning with the indicator light on but phone dead requiring reset (charged though - if not overly so). Just now it died again while sitting on my desk at 80% charge and deep sleeping again.
---------- Post added at 06:24 PM ---------- Previous post was at 06:13 PM ----------
Guiding.God said:
Yeah, am on stock JB 4.2.2, unlocked and rooted though, no other change like new roms flashed or anything. I use the stock charger and charge through mains.
Click to expand...
Click to collapse
I've read in a few places today the stock charger has been causing a lot of the charging issues and plan to switch to my old g2's charger tonight
Just RMA'd my nexus for powering off for no reason - would do it a few times a week (and extremely buzzing earpiece - which I was living with), never had a problem putting it back on though or had issues by battery levels being eratic) did quite a bit of testing over the space of a few weeks and found it continued to do it after wiping/fomatting everything and on Stock 4.2.2 non rooted and locked BL. As far as I am concerned if its still doing it with the stock out of the box set up its a hardware fault.
Mine has powered off unexpectedly twice in 30 days. Should I get it rmad?
Sent from my Nexus 4 using xda premium
gamepr said:
Mine has powered off unexpectedly twice in 30 days. Should I get it rmad?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Dunno about that its up to you mine was doing it 2-3 times per week. I would wipe everything including userdata, reflash stock rom and monitor before going through the rigmorole of the RMA to make sure its deffo a hardware fault. Biggest problem with the RMA is the fact they put a hold on your credit/debit card for the price of the phone. So basically if you don't have the funds available you are shafted (I think you would have to send off to LG in that case).
I got the same problem ..just that my n4 back cracked while was charging :-\
maybe you should try to flash other kernel and rom if you cant solve this issus. if your N4 is unrooted then just bring it to LG store, you got warranty rite ?

tried many roms still powering down, I'm lost!

Nexus 4 16gb White
bought off ebay used but in mint condition.
received it with 4.2.2 kitkat, started powering off an losing signal an data so I rooted/unlocked and started with a installing roms, from rooted kitkat roms then back down to 4.2.2 with franco kernel, 27 hybrid radio with various roms and all get the same results of the phone powering off, and earlier today I could barely keep the phone powered on while connected to usb to my pc.
no I do not have the netflix app installed either.
I have done tons of reading and some say it could be a battery issue but my dilemma is that Im about to send this back to the ebay seller and dont want to crack this phone open to check the battery connection or battery itself with the possibility of sending it back.
just hate to return this phone cause I love the looks of the white LG Nexus 4.
From my search of reading endless threads through google that no one has found a definite answer to the phone popwering off, yes found the franco kernel to help with signal along with the 27 hybrid radio.
please chime in if im missing something in my search or is this a sitting duck situation awaiting on google to send a new update??
I pulled the back cover off an noticed towards one end of the battery it had a crease along the top of it kind of sunken in, I checked the connection an put back together. but when I check the battery status is said "good or okay" cant remember which one
Battery's probably screwed
Sent from my Nexus 4 using xda premium
THEBANDIT420 said:
Battery's probably screwed
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Would defective battery also cause signal issues? Im sure it causes the powering down problems of course.
Cheeva316 said:
Would defective battery also cause signal issues? Im sure it causes the powering down problems of course.
Click to expand...
Click to collapse
No but the antenna could be have been damaged when you were looking at the battery
Sent from my Nexus 4 using xda premium
The mention problems were on going prior to me touching the phone

[Q] Nexus 4 sudden signal loss, battery drain and shutdown!

Hi all,
First post so go easy :angel:
I've had my N4 for about 18 months. Ever since 4.4.3 (now on 4.4.4 and nothings changed) I think I have been having some probelms.....I also dropped my phone around the time of the update so can't rule out a hardware problem, anyway....
On full charge the phone is, after a random amount of use perhaps around half battery, it drops signal completely....then it start goiing crazy, opening apps clicking on things (sometimes locks up) then shuts it's self off.
Once I turn it back on it says the battery is almost out.....even though before the crash it was at 50%???? (Please see imnage below for "cliff edge" on battery screen shot!)
I have tried safe mode, I have done a factory reset and removed all and any apps except facebook. Other symptoms include forgeting wifi and other account logins!
Also worth noteing I dropped it and smashed the screen, I then had it repaired and voided the warrenty (?) because I needed it same day for work.....dont know if thats connected was working fine for a while after this happened.
I have seen various posts of this forum and other about this kind of thing but no exact answers.....any help would be great 7 months until free new phone
Sudden drop is extreme right....
Re flash factory images for a full wipe, if it doesn't work after that then its probably hardware (sadly), maybe you could get a moto g? I've heard there really good and cheap.
Sent from my Nexus 4 using XDA Free mobile app
Sounds like something went wrong during the repair or drop and that this is a hardware issue. As suggested, try flashing full stock, but I am pretty sure this is a hardware problem, unfortunately.
Sent from my Nexus 4 using XDA Free mobile app
Thanks guys .....Ive been doing as much reading as pos.
Some people are saying reather than the drop its maybe just a failed battery? thoughts?
It could definitely be a possibility. If you are up to it, you could purchase a new battery and try to replace it, there is just the risk of damaging something further.
Sent from my Nexus 4 using XDA Free mobile app
Same things happen to me. I thouhgt the battery is comming to end and orderd new one but I have read that people have some similar problems after updating from 4.4.2
On nexus 5 people also have problem with to fast battery drain. I have similar problems. I lose network, afterwards battery drop from 20-40% -> 0%
Sent from mobile
Just happened again...
http://img842.imageshack.us/img842/4405/tlam4.jpg
Sent from mobile
Not that I'm any expert but I think that your battery might be damaged
I have ordered new one. I shall see.
Sent from mobile
Please do update on how you get on Rajnus.
Nice to know Im not alone anyway :good:
ArcNexus said:
Please do update on how you get on Rajnus.
Nice to know Im not alone anyway :good:
Click to expand...
Click to collapse
Ofcourse...
Sent from mobile
Same thing is happening to my wifes NEXUS 4. Hers is a little over a year old now. It was dropped and I replaced the screen a few months ago, but ever since the new updates, her phone has been going CRAZY!
The phone randomly loses signal, battery drains quickly and apps open close (ghost touches) and then it shuts down.
I've cleared the cache, reset to factory defaults and even run in safe mode and nothing. The phone is useless now, she maybe gets 2 hours of normal use out of it before it goes completely nuts again.
One of us should roll back to 4.2.2. and report the result
Rajnus said:
One of us should roll back to 4.2.2. and report the result
Click to expand...
Click to collapse
Facing similar issues. Have posted it here. http://forum.xda-developers.com/nexus-4/help/fast-battery-discharge-t2799931/post53790262?nocache=1
Any solutions?
I am waiting for a new battery. Try rollback to 4.2.2.
ITs same on my phone after an 4.4.3 update teh N4 gone rogue before the update it was working just fine I just did factory reset got back to 4.2.1 android and its doing the same
Just to keep you up to speed...I suspect it may be the battery....or perhaps power management issue/conflict??
Trick is if I keep my battery charge above 60-65% it's fine......get below that and the trouble start.....weird. hvaing said that seems to drain faster than normal also. My hope are pinned on battery solution once Rajnus trys it.
Although not looking foward to taking phone apart to replace it
Today after the first symptom I rebooted phone and after reboot my battery was at 14%. It looks like to me that we have constant drain but system some how is not registering it properly. I will restart after every 10%
Edit: 85% ->reboot -> 57%
Sent from mobile
I'm glad to see I'm not the only one suffering from this issues as well. I replaced my screen and digitizer about 3 months ago and never had issues. Last week I updated from 4.4.2 to 4.4.3 (and 4.4.4 shortly after) and started having the same issues where there would be ghost touches on the screen once I got to around 70% battery, loss of radio/signal, and when I would restart the phone, I would lose majority of the battery charge. I tried flashing stock back on the phone and the problem still is present.
slbp180 said:
I'm glad to see I'm not the only one suffering from this issues as well. I replaced my screen and digitizer about 3 months ago and never had issues. Last week I updated from 4.4.2 to 4.4.3 (and 4.4.4 shortly after) and started having the same issues where there would be ghost touches on the screen once I got to around 70% battery, loss of radio/signal, and when I would restart the phone, I would lose majority of the battery charge. I tried flashing stock back on the phone and the problem still is present.
Click to expand...
Click to collapse
Just to repeat that is exactly what is happening to me word for word.

Very bad news. Note 4 dying... Freezes, Restarts, Vibrates

My beloved Note 4 is I think dying. I have read several threads, tried all techniques that have been used, including cleanup, cache clean, factory reset, wake lock etc. After restarting it may hold good for sometime but then screen freezes becomes black, exact two vibrations and the phone restarts.
It was an unrooted, very well maintained. I had changed the battery 4-6 weeks back to an Anker Note 4 battery as my stock battery was not holding charge below 15%. Nothing else changed. Perhaps running some magazine apps from mobi, but otherwise just took very good care of this.
I am so disappointed that words fail me to have lost this epic best device ever created.
If you guys can think off any thing I can do to revive my beloved Note 4, please let me know. Please.
Thanks
Sent from my SM-G955W using Tapatalk
Sounds like the battery to me.
Sent from this galaxy
Frustrating
Strange thing as of this week, mine is doing the same thing - struggling to get it started, and tried everything including the reinstalling the rom - got a brand new battery and nothing is working....I did do an update just before all this started.
i really think its the battery too.... i've had the same problem a while back.
Verstuurd vanaf mijn SM-N910F met Tapatalk
Nope swapping with stock battery still same freezes. Here's the weird part now. Three days running without freezing. I also watched a 45 min YouTube video at 720p. Nothing yet. I wonder is it because of the sheer power of the device and the way we put it on a an overdrive (running almost PC like tasks) has stressed the hardware out and which is now beginning to fail. I am still going to log the sequence of events when this happens. Now replying this via my note 4.
Sent from my SM-N910W8 using Tapatalk
Also is running the best application made for Android (dns66) safe? A VPN vs rooted adaway is very different. Hope no anomalies with this.
Sent from my SM-N910W8 using Tapatalk
I should write a book titled "how to jinx it". Phone back to freezing mode. Will start it tomorrow morning. Activity that I was doing is browsing the Amazon app and loading some item photos and the black frozen screen of death.
Sent from my SM-G955W using Tapatalk
1 day after reading this topic.. my Note started to do excactly the same.. has the new battery worked for you?
Verstuurd vanaf mijn SM-N910F met Tapatalk
Nope freezes with both batteries
Sent from my SM-G955W using Tapatalk
Hashiba Hoo Haa said:
Nope freezes with both batteries
Sent from my SM-G955W using Tapatalk
Click to expand...
Click to collapse
ive just had an update.. and this fixes the problem...
Verstuurd vanaf mijn SM-N910F met Tapatalk
Can you post details of the update? What location? I don't think users in Canada are expecting any further updates.
Sent from my Nexus 7 using Tapatalk
I was having screen freezes without loss of power, would still work with S pen, rooted and installed other roms, tried a 1000 different things and nothing worked. Started having this issues after an official update. Bought a anker battery which solved some battery problems but the rest of the issues remained. 1 month ago phone started going black screen and turning off. Couldnt power it on, had to remove battery to start it again. 2 weeks ago installed nemesys rom and now working all like a charm. Hope im not jinxing it now.
Have exynos 910C
Eva, can you please keep checking and posting your results here. Fingers crossed too.
Also a brief step by step guide to install nemesys rom would greatly help.
I also thought if Nougat could fix the issue?
Sent from my SM-G955W using Tapatalk
Will be calling Samsung support today based on suggestions on the other freeze thread. If 300 euros (that would be brand new phone in Canada), I am going to take this forward to the press.
Sent from my SM-G955W using Tapatalk
It is a well known issue. Please read similar post in this forum (note 4 freeze and restart).
Solved only by installing app called wakelock, that drains a bit.
Samsung doesn't pronunce about that, but they know, oh, if they know. But the cure is expensive, and they want to avoid massive recall.
So, this is.
Greetings.
Oh, and someone better than me should investigate why wakelock works. Perhaps, it may help thousands users, around the world.
You have a problem with your EMMC chip!
Just over 2 years old note 4 G model. There are days mine restarts up to 10 times. In a "good" day only 2-3 times. Only gets worse in the last half year. Need a solution.
Problems like these are either hardware or software. Try a clean wipe and then reflash latest stock rom for your device via Odin. Do not install too many other apps, and do not install xposed or root, etc. Keep it basic. If problems go away, then the issue is related to a troublesome app or something that was corrupted on your previous rom installation. If problems persist, then it is likely hardware (which, given the age of the device today, may not be cost effective to fix). Hope this helps.
Mine became almost useless...freezing screen, unresponsive buttons, reboots escalated from 3-4x a day to 9-10x a day, getting stuck on either the Samsung or Sprint boot screen. Push came to shove and I completely formatted and installed the phone back to stock. I can't recall which ODIN flashable version of 6.01 I found, but it worked fine for about half a day...until the phone pushed an OTA update on me. It was like a brand new phone again, but like clockwork I was right back to 3-4 reboots a day... at least it was only that.
So far I'm on day 2 of flashing "Baseband version N910PVPS4DPK1 via ODIN, installed TWRP and then installing a custom Zerolemon mod baked into the stock kernel by @lucasaddon. Give me a full week of heavy usage (I go through an IBESTWIN 10,000mah battery at least every day via streaming while I'm at work, so I've got two of these batteries) and with his permission, I'll share it here.
Hashiba Hoo Haa said:
My beloved Note 4 is I think dying. I have read several threads, tried all techniques that have been used, including cleanup, cache clean, factory reset, wake lock etc. After restarting it may hold good for sometime but then screen freezes becomes black, exact two vibrations and the phone restarts.
It was an unrooted, very well maintained. I had changed the battery 4-6 weeks back to an Anker Note 4 battery as my stock battery was not holding charge below 15%. Nothing else changed. Perhaps running some magazine apps from mobi, but otherwise just took very good care of this.
I am so disappointed that words fail me to have lost this epic best device ever created.
If you guys can think off any thing I can do to revive my beloved Note 4, please let me know. Please.
Thanks
Sent from my SM-G955W using Tapatalk
Click to expand...
Click to collapse
See this thread: https://forum.xda-developers.com/note-4/help/note-4-freezing-restarting-t3348821
The best approach so far (if you live in the US) is to send it to the Samsung repair facility in Plano, TX. It will cost anywhere from about $50 to $150 to get it fixed, but they will repair it to like new condition. I did that several months ago and mine still works flawlessly.
Good luck!!!

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