I've had my RAZR M for about 2 months now, so far, its been a fantastic phone!
Over the past few weeks, the earpiece speaker quality has been degrading, up to the point now where its got a severe buzz to it, almost like the speaker is blown. I have to turn the volume down when making calls just to hear the person on the other end clearly without distortion.
Anyone else have this problem? Is the speaker available anywhere as a replacement item? I'd rather not go through the hassle of getting it repaired/replaced by Verizon (I hear they give refurbished phones as replacements, right?).
Thanks!
Sorry I didn't see this post before,
Yes I have the same issue, exactly!
Been meaning to take it in to have it looked at but haven't yet, have you done anything about it yet?
I used to be able to tap the back of the phone with my hand to get it cleared up but even that isn't working any more.
Ha ha... I had this same issue on a straight out the box M... which also made me get a replacement which also got me root and an unlocked boot loader... I knew I wasn't unmoral and had some values................
Sent from my XT907 using xda app-developers app
Mine got so bad last week that I took it back to Verizon.... Told the rep what the problem was and he just put in the order for replacement..... Never even cared to listen to it. I know it's a reconditioned one but it only has to get me to October for my upgrade.
Related
I think my speaker is defective. I made sure silent mode was not on and I turned volume up on everything. I've tested ringtone, speakerphone, and Avatar. No sound at all!!! I tried a soft reset. That did nothing. Pretty sure speaker is DOA. Is there anything else I can try?
Try a Factory Reset. Settings > Privacy > Factory Data Reset
Or go to a corp Tmo store and tell them to "Take this #@$% back and give me another one" . No but why waste your time. There is already known issues with the phone im sure that Tmo will be more then happy to swap them out.... but before you leave the store TEST IT!
umm yeah just return it..
Try a reset. If it's still not working it's broken obviously. The speaker has great sound quality compared to a lot of others..
I say even if it does work after the reset, return it. What would you do if it worked for 14 days and then died again? Pay the insurance for a new one?
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
Fuse8499 said:
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
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Click to collapse
As long as there is no water damage it's obviously still under warranty, and they should swap it out. Not exactly sure how that would work out with all phones being under the remorse period though (they quickly directed me back to where I bought it for an exchange).
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
Fuse8499 said:
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
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You'd need a receipt at the very least if it wasn't bought on your account.
I contacted Samsung and they are going to fix it for free. Thank god for mfg. warranty. I don't really have a problem sending this out and waiting a couple weeks for it to come back. Still got my Nexus One
Awesome to hear, and kudos to Samsung.
I think this is worth a mention. I shipped my phone to Samsung last Tuesday. They received it on Friday. I was shocked when they e-mailed me this afternoon to tell me that they have already replaced the part and shipped it back to me today! I think it's great that they took care of this so quickly. I've had some very bad experiences with some other companies when it comes to warranty (no names mentioned). This is by far the best experience I've had. I probably should wait until I receive the phone and make sure the speaker is working before I post this. But they have kept me well informed. They gave me their diagnosis of the problem and told me that they replaced the entire part. I'm very happy with Samsung thus far!
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I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
knock on in
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
barmanham said:
I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
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My girl has the slide, I told her to just wait for vibrant lol. That thing is acting up all the time, she's on her third one. Always 3g issues, texts wont send, etc. I've had that before, but its all behind now with the vibrant lol. Not to mention it is way faster.
Sent from my SGH-T959 using XDA App
zuru007 said:
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
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That should not be a solution at all after paying $200 - $500 on a device you should have all parts working. "Knocking" on it is ridiculous.
The vibrant is not the highest build quality but I certainly wouldn't call it poor. Defects happen all the time every company has defects. Samsung replaced it for him. All is well.
Well considering price I think its poor. For example volume button is also loose it rattles all the time, and I would prefer they make it from metal but then it wouldn't be so light. Otherwise its a great phone.can't wait for froyo.
Sent from my SGH-T959 using XDA App
the phone isn't perfect and everyone knows that. some are manufactured badly, no different than any other phone company on the planet. That's why we have the warranty. It's a year both on the phone and the battery. Note the latter.
I've actually been pleased with the build quality... to each their own. I can't think of another phone I owned and thought, Wow, this is so much better built than my Vibrant. Ha
My speaker first my evo4g has been blown for a few months now and haven't been able to find a reasonably priced replacement, so today I searched again and found this guide:
http://www.ifixit.com/Guide/Repair/Installing-HTC-Evo-4G-Rear-Speaker/3067/1/
Replacement speakers are available for only 13 bucks @Www.evospeakers.com
Or additionally ebay sells for 15 bucks.
*update. I finally replaced my speaker after having to return the first one due to shipping damage.
It was easier than I thought replacing it. The only issue, was that you had to remove the foam surround on the rear of the bad speaker because the new speaker doesn't have this and it won't work unless its on there.
But besides that its a 5 min procedure with detailed info available that helped me replace my blown (due to water damage) Evo speaker.
Swyped from a galaxy far far away...
Why not just take it to sprint? They will replace the speaker for free.
bwcorvus said:
Why not just take it to sprint? They will replace the speaker for free.
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Rooting and flashing custom roms voids your warranty.
Getting an inferior refurbished phone is not what I want.
Cost 13 bucks and takes 10 min
Do I need to list more reasons?
Swyped from a galaxy far far away...
Jimdog420 said:
Rooting and flashing custom roms voids your warranty.
Getting an inferior refurbished phone is not what I want.
Cost 13 bucks and takes 10 min
Do I need to list more reasons?
Swyped from a galaxy far far away...
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No, they will actually remove the old speaker and put a new one in. As far as rooting goes, just nandroid your current setup and flash Sprint Lovers or Joey Krim's roms.
I just had my fixed a week ago. I have the same phone, it was rooted, they replaced the speaker. I flashed a "stock" looking rom before i took it in. Just restored it back as i walked out with my fixed phone.
Yea this (and most phones) come with a 1 year warranty anyway, of which the speaker is covered under.
Just take it to a sprint repair center and they will either replace the speaker or the entire back half of the phone but you shouldn't get a refurb.
I already had to get my speaker replaced once, it was a simple no questions asked procedure.
A blown speaker is not a software problem. Rooting should have nothing to do with it. I have had my screen replaced due to dust under the glass, and then I had the plastic cover over the camera lens replaced. Both times I took the phone in running Fresh and Riptide's theme. Nothing was said about it. Well, one of the techs asked me how I was getting such good battery life.
I took mine in for blown speakers, was told board has water damage. Still have 2 blown speakers.
chazglenn3 said:
A blown speaker is not a software problem. Rooting should have nothing to do with it. I have had my screen replaced due to dust under the glass, and then I had the plastic cover over the camera lens replaced. Both times I took the phone in running Fresh and Riptide's theme. Nothing was said about it. Well, one of the techs asked me how I was getting such good battery life.
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+1 same thing here they could careless that the phone is rooted.
Really seems to be a common problem...
I took my 0003 to Sprint yesterday for the earpiece speaker being blown. They were going to replace the speaker for me, but I was told they didn't have any older-style speakers in stock. They're going to mail me a phone now. I'm not sure whether that means refurb or new though. I unrooted before I went there to avoid complications.
Sent from my Baked EVO via the XDA app.
Jimdog420 said:
Rooting and flashing custom roms voids your warranty.
Getting an inferior refurbished phone is not what I want.
Cost 13 bucks and takes 10 min
Do I need to list more reasons?
Swyped from a galaxy far far away...
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Click to collapse
No you dont...since your reasons are pointless.
Makes me feel a little better reading this, mine is also blown on a 003. I will be taking it in for repair next week.
They wound up sending me a refurbished 0003.
Sent from my PC36100 using XDA App
will sprint replace ear speaker
I bought an evo from somebody on Craigslist and then had a guy flash it to cricket, then I realized the phone had a bad ear speaker. The person who flashed the evo tells me that if I can get a friend (with a Sprint phone) to activate my evo in their account then after a couple of days they could take it in to have it fixed. Does anybody know if that would be truth? I wouldn't want to have a friend go to the trouble for nothing..
Thanks in advance if anybody can help me!
aangel205 said:
I bought an evo from somebody on Craigslist and then had a guy flash it to cricket, then I realized the phone had a bad ear speaker. The person who flashed the evo tells me that if I can get a friend (with a Sprint phone) to activate my evo in their account then after a couple of days they could take it in to have it fixed. Does anybody know if that would be truth? I wouldn't want to have a friend go to the trouble for nothing..
Thanks in advance if anybody can help me!
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Click to collapse
Idk if its covered unless you purchased
It from sprint. Possibly they won't know but I'm not sure.
You could get insurance but then would pay a deductible
Replacing the speaker is cheap an easy. No soldering required.
Swyped from a galaxy far far away......
aangel205 said:
I bought an evo from somebody on Craigslist and then had a guy flash it to cricket, then I realized the phone had a bad ear speaker. The person who flashed the evo tells me that if I can get a friend (with a Sprint phone) to activate my evo in their account then after a couple of days they could take it in to have it fixed. Does anybody know if that would be truth? I wouldn't want to have a friend go to the trouble for nothing..
Thanks in advance if anybody can help me!
Click to expand...
Click to collapse
Why would you take the Evo to cricket? Ive used cricket before for a year and it sucked balls
I thought my speaker was blown tonight, but I just blew on it for a little bit and now it works.. Must have been a piece of dust or something in there... We will see how long til it screws up again..
I was on Quantum ROM and all of a sudden any ring tone/music/video etc that used the speaker would result in no sound unless the volume was full which at full volume would just be hissy static. So I did a hard reset and same thing. I tried a different ROM and same thing. I am now flashing back to stock and removing root and taking it in to a repair store tomorrow.
Wonder what caused this.
viper786 said:
I was on Quantum ROM and all of a sudden any ring tone/music/video etc that used the speaker would result in no sound unless the volume was full which at full volume would just be hissy static. So I did a hard reset and same thing. I tried a different ROM and same thing. I am now flashing back to stock and removing root and taking it in to a repair store tomorrow.
Wonder what caused this.
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"Comi Ghosts, who wants to steal our rockets and fly to the moon and paint it pink and draw lenin faces on it."
Just got back from the Sprint store. They're sending a replacement to my house.
Were you within your 30 days of purchase or have any insurance?
Same thing happened to my girls phone, after acouple of days hers just plain out just died. Hers is plain stock no root
Sent from my EVO using XDA App
I had a speaker go out on my old blackberry curve 8330, they replaced it in the store.
So they are sending you some refurbished Epic, no telling who returned it for what reason.
BAH...
brian_hoffman said:
I had a speaker go out on my old blackberry curve 8330, they replaced it in the store.
So they are sending you some refurbished Epic, no telling who returned it for what reason.
BAH...
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Yeah, the corporate repair store here NEVER replaces phones with new ones (at least in my experience).
Also, I wasn't within my 30 days, I've had the phone since September and yes I have TEP insurance.
It's really odd, it makes no sound when the volume is at 70% or less. Anything above that is mostly static.
They looked at the phone for literally 2 minutes and said "yeah, we can't fix this. We'll have to order a replacement."
viper786 said:
Yeah, the corporate repair store here NEVER replaces phones with new ones (at least in my experience).
Also, I wasn't within my 30 days, I've had the phone since September and yes I have TEP insurance.
It's really odd, it makes no sound when the volume is at 70% or less. Anything above that is mostly static.
They looked at the phone for literally 2 minutes and said "yeah, we can't fix this. We'll have to order a replacement."
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Sorry, I meant to say that they replaced the speaker in the store. I have had the store replace the screen and speaker, they did it in 30 min while I waited. So they must have field replaceable parts for those phones. I'm just curious that they don't have the same field replaceable parts for the EPIC. It seems silly to get a different phone for a simple speaker replacement. I'm also not sure how I would feel about getting a used EPIC for just a speaker problem.. Not that I would want to live with a speaker problem.. I would just look into taking the speaker from the replacement unit and swapping them if it is easy enough. The thing is they send you that phone for a reason, someone else turned in that phone for a reason, you do not want to inherent someones old issues.
Dont forget to take your memory card if you choose to send back your old phone, I'm not sure if your replacement will come with one or not, or if the ins company checks.
My Epic was stock i had it since October, and my speaker died last week it had a annoying tinny noise... I went to the Sprint repair store and they ordered a replacement speaker so I got it replaced at the store on monday now its like back to normal Took like 10 mins if even. i had insurance too.
When the last time u known sprint to actually repair a phone?
Sent from my SPH-D700 using XDA App
I sent my DESIRE HD in last week on Wednesday and i just got it back today
the fault with it was IN CALL VOICE CRACKLING required new SPEAKER.
I got the phone back today and tested it and all they seem to have done is REFLASHED the firmware. they have done nothing what so ever to the phone at all no new speaker and in call voice still crackles.
waste of bloody time and space thats what they are.
they can make outstanding phones but there tech support is utterly ****!
Im not impressed.
I've not had a problem with them to be honest. Call them up again and tell them of the situation and that this time they should fix it properly and quickly.
I have phantom headphones in CM7.
This just came out of nowhere. Everything worked fine an hour ago.
All of a sudden the headphones icon is blinking. The phone thinks it has headphones connected, so it's blocking sound to the phone speaker. But there are no actual headphones involved.
Restarting didn't stop it.
I didn't make any system changes today. There's nothing physically in the headphone plug.
But my phone is suddenly useless as a phone because it thinks headphones are being plugged in and out every second.
Anyone got any idea what the hell is going on?
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
Skipjacks said:
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
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Click to collapse
that happened to me too and i just cleaned out the jack and rebootet and bingo. dust and gunk get in there and give you hell. and ive heard bad things about refurbished phones but ive never been able to tell the difference between that and a new one with ones ive had. it probly depends on the place it was its refurbed at.
Sent from my HTC Glacier using XDA App
Can you give me more details on how you cleaned it out?
I've picked at it with a tiny screw driver, put a headphone plug in it and spun it around, and hit it with compressed air.
Nothing seems to make the problem go away. Did you have some kind of awesome technique?
And T-Mobile is losing major credibility with me over this issue. I just bought the phone at the end of August. This is already my 2nd bad one. The T-Mobile guy on the phone told me there would be processing charges for BOTH phones on my next bill after the guy in the store who processed the exchanges specifically told me there would be no cost. And now I'm apparently waiting until November 16th to get the 2nd replacement after the guy in the store told me I'd get it today (next business day) and that's after it took this broken one a week to get to me after the guy in the store told me I'd have it the next day the first time.
When I got to the supervisor at T-Mobile she made it 10 times worse by trying to up sell me the warranty and exchange program saying that's the only way she could have this fixed by tomorrow.
I'm like "It was supposed to get fixed by today for no fees or charges according to the guy who processed the exchange. Now you're telling me you've added fees after the point of sale? And now you want me to agree to another $15 a month so you can get this fixed tomorrow? It was supposed to get fixed TODAY for no fees! I just bought the phone 2 months ago and I'm already waiting on a 3rd model due to the extreme lack of quality control on these POS's. Now you want me to spend more money? Are you high?"
i know!! they tried that crap with me and i said im not waiting a week for your f*** up and walked out. then called htc and they took care of everything because im still under warranty. dont deal with money hungry salesman holding phones hostage for $15 a month.
but i used the same technique as you except i put rubbing alchohol on the swab to clean the contact better. *dont use a jack ass amount of alcohol though*
Sent from my HTC Glacier using XDA App
Well that didn't work. I'm sure there's a short in the electrical system. The battery drains like water through a colander ever since this problem showed up.
But I think the short is internal and not right at the plug. (Which is odd because if I plug in a headset it works fine. I just don't want to carry a headset with me wherever I go.)
The best solution I've found so far is just to turn off the "Display headset icon" in the cyanogen settings so I don't have to look at the damned think blinking, then just use my phone as a text only device until the new one comes on Thursday.
yeah but it sucks that your battery is draining still..but im sure you can tough it out till tomorow
Sent from my HTC Glacier using XDA App
smokeuout said:
im sure you can tough it out till tomorow
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It's torture!
Absolute torture! The CIA should realize they don't have to water board terrorists because of this. They can just take away half the functionality of their smart phones!
I mean it! I'll talk! I'll say whatever they want me to say! Just make my phone work!
Or...send me another borked one. I'm good with that too because I'll trade it as an even exchange for a 4G Slide, give it to my wife, and upgrade her account with a Sensation that I will take.
I think the thing that annoys me is that the one that just broke has the good emmc chip and the good screen. But this random stupid problem. Now I have to play the "Do you get what you paid for or do you get garbage parts" lottery again. And even if I get the good parts I can never rely on the device again because it's reputation is killed with me.
Update: And i came in 50/50 in the new phone lottery. Bad screen but good chip.
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
Sent from my HTC Glacier using xda premium
smokeuout said:
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
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Well when you put it in perspective like that I just sound whiny.