Is anybody else having errors when trying to download apps from the Play Store? For the past day I get an error that says it can't retrieve from the server. Just trying to determine whether it is my phone or them. Thanks
grubbster said:
Is anybody else having errors when trying to download apps from the Play Store? For the past day I get an error that says it can't retrieve from the server. Just trying to determine whether it is my phone or them. Thanks
Click to expand...
Click to collapse
Where in the world are you, I am in the UK and have just downloaded an app without an issue.
US of A.
Here is the exact error. I can open the play store fine and I get this after I agree with the download.
Error retrieving information from server. [RPC:S-5:AEC-0]
Related
Hi Team,
Finally got my streak today and when I try to purchase an app, I get a server error message. Anyone else run into this one? Thanks,
Stephen
think there are some market issues around... see the other threads about changing your email from googemail to gmail if you use that
STraver said:
Hi Team,
Finally got my streak today and when I try to purchase an app, I get a server error message. Anyone else run into this one? Thanks,
Stephen
Click to expand...
Click to collapse
UPDATE:
After a bit more searching, I found a solution (at least so far). Got to the google account and register a credit card to your account. This card will then begin to show up as an option for you to use when you check out a software purchase.
Whenever I try to purchase an app, it errors out and gives me "Order canceled due to internal error in Market." I am trying to purchase Project M, but it will not let me, and it will not let me purchase any app it appears. I wiped data, but still no dice, any ideas?
Have you tried web version?
Can't I need to bill my sprint account, and cannot do that from the web market
Have it worked before?
What is your Market version?
Yea it worked up until the end of the app sale, since then it is a no go. I have 3.4.4... Dunno if there is something wrong with my account or not
Looks like I aint the only one though, hopefully google will fix this soon
Well now the apps show purchased, but it won't let me download them, just says starting download
You can login into Google Wallet and verify transactions.
Google Wallet says that it is purchased, however when I hit install, it will only say in "Starting download". I even tried to revert to the old market, and did a refund, and then repurchased it, this is when it stated that the purchase went through for Google Wallet, it wouldn't let me download it with the old market, so I reflashed my rom hoping it would help, it didn't. I cannot download paid apps, is anyone else able to download projectm?
Hi guys, i'm currently using a Motorolla Droid X on 2.3.4. It has been working fine, just out of no where i go to download an app and i get an error "(App name)" could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0]
I'm going crazy here, the only way to download an app would be to go to the play store from a computer and send it to install to my phone. I tried uninstalling updates for the play store, making it the market again. I can download apps fine from the market, its when i close the play store it automatically updates it to play store. I also tried clearing cache and data with no luck. However, i cannot remove my Google account, it says that some applications require my Google account, and that I can only remove it by factory resetting my phone. Any help would be greatly appreciated.
Just got off the phone with Google play support. They said that today they rolled out a new play store update and many people have been calling up because their play store wasn't working. They're working on the issue and should have a fix within 24 hours i was told. The representative i spoke to was very generous and kind, he had complete knowledge of the issue and did NOT seem like he did NOT know what he was doing. I was very satisfied afterwards. So your not alone if you are having the same issues, it should be fixed within 24 hours.
Hey guys. Cam someone help me figure out a fix for error 927 in the play store. It won't allow me to update or download any apps. Some times it will work but man its driving me nuts. I Googled it like crazy and none of the "fixes" i find work. I talked to Google support today and that was a huge waste. I created and new Gmail and bam all is good but the biggest problem is of course all my paid apps are attached to my original Gmail. Does anyone know of a real fix or am i just out all the money I've spent in apps since 2009?
Sent from my SM-N900V using Tapatalk
Any body have this issue too?
Sent from my SM-N900V using Tapatalk
thunderbread said:
Hey guys. Cam someone help me figure out a fix for error 927 in the play store. It won't allow me to update or download any apps. Some times it will work but man its driving me nuts. I Googled it like crazy and none of the "fixes" i find work. I talked to Google support today and that was a huge waste. I created and new Gmail and bam all is good but the biggest problem is of course all my paid apps are attached to my original Gmail. Does anyone know of a real fix or am i just out all the money I've spent in apps since 2009?
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
Wow that is weird if it is tied to your account specifically. Let's narrow it down to see...
Update apps on different network connection. Try both 4g and over WiFi/secondary WiFi. Does error still occur?
Force stop Play Store, Google Services Framework, and Google Account Sync. Uninstall Play Store Updates, and clear data within each app/service. Reboot the phone. Does error still occur?
Remove your account entirely from your phone and add a different account, reboot phone. Does error still occur?
If you have 2 accounts setup make sure you choose the account tied to those apps in the play store. Sometimes it defaults to the last one you added.
Sent from my SM-N900V using Tapatalk
lmike6453 said:
Wow that is weird if it is tied to your account specifically. Let's narrow it down to see...
Update apps on different network connection. Try both 4g and over WiFi/secondary WiFi. Does error still occur?
Force stop Play Store, Google Services Framework, and Google Account Sync. Uninstall Play Store Updates, and clear data within each app/service. Reboot the phone. Does error still occur?
Remove your account entirely from your phone and add a different account, reboot phone. Does error still occur?
Click to expand...
Click to collapse
i was having this issue too and i did what you suggested and all is well now thanks
Alright so this issue has been plaguing me for the past few days and so far I have not found any solution. Every time I try to buy a new paid app from the play store it gives me the following error "We were unable to verify your account information. Please visit wallet.google.com/manage in order to resolve this issue. [BM-CCH-19]". Also I can download any other free app or previously purchased paid apps with no problem. I went to the link in the error and signed in but it wants me to fill in my SSN and other such details but I simply don't want to do that unless there's no other way to resolve the issue as I'm underage. Here's everything that I've tried so far that's been unsuccessful :
Deleting the hosts file
Clearing the Play Store Cache and Data
Clearing Google Services Framework Cache and Data
Downgrading / Upgrading Google Play Store version
Installing a modded version of the Google Play Store
Removing and Readding my account
Factory Reseting
Flashing a Fresh stock version of my firmware
I honestly don't know what else I should do here other than trying to contact the wallet team itself. If anyone could assist me with this endeavor I would greatly appreciate it. SIDE NOTE - I do have root access in case that's needed.
So is anyone able to assist me or am I just going to have to submit my sensitive info to google?
Rytiou said:
So is anyone able to assist me or am I just going to have to submit my sensitive info to google?
Click to expand...
Click to collapse
Are you running stock or on a ROM?
Sent from my SGH-I337 running GPE
DeadlySin9 said:
Are you running stock or on a ROM?
Sent from my SGH-I337 running GPE
Click to expand...
Click to collapse
I'm running stock android on 4.3 MK2
Look at this or try other Google Search responses
http://android.stackexchange.com/qu...e-play-store-shows-an-error-occurred-please-t
You have done most but maybe the password settings may help or wallet
I wouldn't give that info out either
rugmankc said:
Look at this or try other Google Search responses
http://android.stackexchange.com/qu...e-play-store-shows-an-error-occurred-please-t
You have done most but maybe the password settings may help or wallet
I wouldn't give that info out either
Click to expand...
Click to collapse
I tried some of the solutions but in the end it was a no go. I ended up contacting google play earlier and they said they disabled the account for "verification" issues and that they would need to verify that I was the actual account holder and what not. The guy spoke on the phone with said he'd send my issue over the the risk team and have someone who's underage email me about the issue but they still haven't gotten in touch with me. The only email I got was from the guy who I was speaking with and it was basically the exact same thing in the OP. I might try contacting them again tomorrow if I don't hear anything else back because honestly this is getting ridiculous. I even verified that the account was mine over the phone by telling them the email associated with the account along with some recently downloaded apps but apparently that's not enough information to re verify my account. Hopefully this dang issue can be resolved soon since I believe I've done everything I can do on my own.
OK Good Luck--:fingers-crossed:
Alright so I ended up contacting them again today and they ended up reopening my account without any issues so problem solved .
Glad you got it sorted--
230
Rytiou said:
Alright so I ended up contacting them again today and they ended up reopening my account without any issues so problem solved .
Click to expand...
Click to collapse
hey please help me.. I am also in this trouble. i contacted google and they said to send me those document but it dont want to send. what do you said to them 2nd time? please help me. i will be thankful