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I just received my N4 from T-Mobile, and signed in with my Google account to start the "restore" process, however, half the apps would not download and show a error message that reads:
"APP_NAME" could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-5:AEC-0])
Anybody else had this issue before?
I'm having the same issue. I'm on AT&T though.
Sent from my Nexus 4 using xda app-developers app
Same issue here on ATT.
Same here on AT&T. I removed my Google account, added the account back again, and restarted. But still get the Play Store error when downloading or updating apps.
Same. Tried removing Google acct, removing Play Store app data and cache, rebooting...still nothing.
Works fine from the website.
I'm having the same problem. on movistar venezuela I thing is a general problem :S big google play store problem.?? i hope They should fix it soon.
colinkellyjr said:
Same here on AT&T. I removed my Google account, added the account back again, and restarted. But still get the Play Store error when downloading or updating apps.
Click to expand...
Click to collapse
I waited about 15 minutes, then restarted once more and suddenly everything is working now. Strange.
Yep it is now working again....
This happened to me right after root. Kinda scary lol.
As this appeared to be a temporary issue of Google play which has now resolved itself, change the OP thread title by prefixing [SOLVED]
Sywepd form my DsereiS
same here.. I fixed it by adding my wife's Google account, deleting mine, rebooting, re-adding mine, and deleting my wife's account... Play store works as it should.
EDIT: good to know it was possibly an outage, but I read from other places that doing what I did fixed it, so who knows... but it works now!
I tried to download the Kindle app a couple of hours ago and got the same message, the problem seems to be fixed now
Is the issue still there as I am still getting that error message
EDIT
Removed the account and then re-added it have done the trick for me
Do what I mentioned on the previous page.. It fixed the error for me.
Sent from my Nexus 4 using xda premium
I've been unable to run the YouTube app on my N10 for the last few days. The UI launches, but I see a message saying "An error occurred" during the sign on process. I've tried clearing data & cache and reinstalling. I'm the primary root user on the tablet, and can access all other Google services. I have two other users setup, and neither of those have the problem. A Google search for this issue hasn't been fruitful. My wi-fi data connection is solid. Anything else I could try? Anywhere I could look at the logs?
I just started having the same problem on my Nexus 7. Worked fine earlier today, but now I keep getting the error occurred message when trying to sign in. All other google services seem to be working fine. Tried uninstalling, removing account, etc., no dice.
I ended up having to do a Factory Data Reset to fix it.
Weird. I happened to have a backup of the old version so I loaded that up and it signed in no problem! Don't know what's going on here, guess I'll stick with this for now.
jparker1130 said:
Weird. I happened to have a backup of the old version so I loaded that up and it signed in no problem! Don't know what's going on here, guess I'll stick with this for now.
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Click to collapse
Have you guy tried just wiping the Cache of the app? It fixed the same problem for me once but on my gs3.
I also have an SGS3 and I don't know what else to do. Every time I tap on "Log In" I only get "An error occurred"...
Clearing app data didn't help for me. Like the other poster, I could log in using the original version of the YouTube app, but not the latest. Only a FDR fixed the problem for me. So unless someone can address the core issue, you're stuck using an old version or doing a FDR.
Sorry, but what is FDR?
Factory Data Reset
Thanks. So, what's the error's origin?
at my app too
I have a SGY and i flashed a custom rom and at my YT app it shows "An error occuped" too. I cleared the data and cache but it still shows the error. I NEED HELP!!! sry for my english
I'm having this same issue, except on my Galaxy S II. I'm running CM10.
Same thing; "An error occurred", won't allow me to sign in. Previous versions of the app work just fine. Extremely frustrating, and nonsensical as it worked just fine a few weeks ago. Please help!!
Same error on my Note2 & Nexus7. Both are running custom ROMs. On the Note I'm able to sign in to an older version of the app (4.2.16) but still get an error. Getting a bit annoying now.
but my real Big problem is with GooglePLAY
Has this been solved? Getting the same thing on i777 Samsung Galaxy S2. Uninstalling youtube updates solves the problem. However I keep getting reminded by Play to update youtube app.
I have always had this problem with the N7. Like previously stated, some older versions work tho. I've started keeping a version which works in my Dropbox. After rom update, etc I install that version straight from DB. I get the Play Store constant nagging to update to ignore, but at least I have a usable version. Which Google would get it's **** together!
Sent from my Nexus 10 using Tapatalk 2
Have any of you ever used 2 step verification? Ever. After loads of pissing about, trying different things I eventually got it sorted by removing all the apps I had set up for 2 step about a year ago. I also removed a heap of apps from the Connected Sites, Apps and Services page of my Google account. (click profile pic>Account>security>2 Step Verification settings>Manage application - specific passwords). If you have any apps in the application specific passwords section, remove them.
If you've never used 2 step verification, try revoking access to some apps from the same page.
This worked 100% for me, can't guarantee the same for you. Good luck.
Sent from my GT-N7100 using Tapatalk 2
I've been having exactly the same problem. However, I have several Google accounts so I tried to logon using a different one and, lo and behold, it works perfectly with the other account. But go back to the falling account and the error comes back. Switch accounts, it goes away. So it definitely has something to do with the account.
In my case, the one failing is the main account that I use for everything. It would be interesting to see if other people have the same behavior. So far, I'm still having the problem...
Sent from my GT-I9300 using Tapatalk 4
Just for the benefit of the next person. I tried almost everything to solve this problem, to no avail. What I didn't do was a factory reset, as I believe (based on my previous comment), that it was an account problem somehow, since I could log on ok with other accounts.
How it inadvertently got solved? Well I noticed that if I tried to sign in, I'd get the message "an error occurred", but my "what to watch" recommendations matched that particular account. So I went to somebody's channel and subscribed and boom, suddenly I'm in ok, no error displayed.
Would anyone with the problem try that and report? I can now sign in and out without a hitch.
Sent from my GT-I9300 using Tapatalk 4
One fix that may work for you guys that worked for me is to uninstall updates to the youtube app in settings>>apps.
New update seems to have broken a lot of things with the app
Sent from my Nexus 10 using xda app-developers app
I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.
adriangb said:
I travel in and out of the US a couple times a year. ATM, I have a US payment method and address, I'm in the US using a T-Mobile SIM. I can't access country-restricted apps, such as Pandora and Hulu. According to MarketHelper (or whatever it was called) I am T-Mobile US. I've called contacted Google, and they've refused support since I'm running a custom ROM (CM nightlies). Hence two questions:
Any ideas about the market issues?
How can I revert to stock and be able to come back to CM easily? I can't make a nandroid because I have 10GB of Google Music.
Click to expand...
Click to collapse
try clearing the data for the market app, then reopen it and log in.
Google had me do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2
adriangb said:
Google hagt do that, and also the data for Google Play services. By logging back in, do you mean delete my Google account from sync settings and re-add it?
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
no. when you open the play store after deleting data, it asks you to accept terms of use. i meant that.
Yes, that I did
Sent from my Nexus 4 using Tapatalk 2
Google uses a combination of the country your email address was reg in, as well as a few other things to determine what country store your app uses.
That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.
adriangb said:
That's unfortunate, but how can I force it to reset? I don't even remember what country my email was registered in, but I'm sure in the US now and have been for the last year. I can confirm it's account related because I logged into another account and it works fine.
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Click to collapse
Only way is to contact google about it and tell the what is going on. They maybe be able to help you but dont hold out to hope.
Yes, they're support is pure garbage. I've been in contact with them but they're really no help.
Try going to Google Play My Account > Settings and confirm the carrier and device is correct. Next, try to install Pandora to the device. If it wont, it tell you why.
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
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Try installing it from the web site with the same account that does not work on your phone. I may hint as to why it won't install.
When I had my Nexus S in Paris on SFR SIM, I was able to install SFR apps, but not update some US restricted ones, so I believe the market is tied to the SIM card, regardless of where the Google account was created. Other services, like Google Voice would depend on where the account was created (US only).
SIM, payment method, addresses are all US now.
I can't install even from the web (using my account).
With a different account I can install from my phone or web.
From the website it says: "This item cannot be installed in your device's country"
adriangb said:
As I said previously is T Mobile US and I can't install Pandora. It seems to be an account issue because with a different account on my phone or on the website I can install Pandora
Sent from my Nexus 4 using Tapatalk 2
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adriangb said:
From the website it says: "This item cannot be installed in your device's country"
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Click to collapse
OK, your account still thinks you have a NON US SIM card. Power off, remove the SIM, power on and connect to WiFi. Check the web and see if the carrier clears itself. If you have market enabler installed, remove it, or try a different US carrier.
This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium
AlexWekell said:
This is a bit of a stretch, but could you make a new gmail in the U.S and just use that one for the market?
Sent from my Nexus 4 using xda premium
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Click to collapse
I can confirm this works, I logged in from my work gmail and it works just fine. It seems like it would be a radical step to switch my Gmail account though. Theres gotta be a better way.
I called again, and this time they had me do something similar but slightly different (and ridiculous if you as me). I went to a paid app that WAS available to me (I randomly chose Minecraft) and I clicked buy (it was showing the wrong currency but I clicked anyhow) and then accepted the permissions, leading me to the next screen, which is a confirmation screen, in which the app will be purchased if you hit buy again but you don't, and you hit back and go back to the app. At this point you exit the Play Store and then (without force stopping it) you clear its data. You open it again, accept the terms and voilá! At least in my case this solved it, for some reason...
I must add that I removed foreign credit cards from google wallet (which according to previous conversations with them should have been a non-issue unless it was selected as default, which it never was), that I had on file but haven't used lately, so maybe that was related and that + a wipe of play store data was needed, I guess I'll never know now...
I began having an issue earlier today with Google Play where I got an unknown error 110. I thought maybe it was just bad connection, but I still had the issue on WiFi. I looked around for about an hour for solutions, and found two common and relevant fixes - clear Google play cache and factory reset. I tried the first and there was nothing to clear. I then tried to install a 3rd app and it failed to open the .apk. I also made sure my phone allowed unknown sources, and my settings crashes every time I hit security. After all of this failing, I decided to factory reset, and everything is still the same, except the Google Play error is now 406 with the same effect. Is there a good way to get this fixed?
Currently using Verizon Samsung Galaxy S4 SCH-I545 with 4.4.2.
yeknom366 said:
I began having an issue earlier today with Google Play where I got an unknown error 110. I thought maybe it was just bad connection, but I still had the issue on WiFi. I looked around for about an hour for solutions, and found two common and relevant fixes - clear Google play cache and factory reset. I tried the first and there was nothing to clear. I then tried to install a 3rd app and it failed to open the .apk. I also made sure my phone allowed unknown sources, and my settings crashes every time I hit security. After all of this failing, I decided to factory reset, and everything is still the same, except the Google Play error is now 406 with the same effect. Is there a good way to get this fixed?
Currently using Verizon Samsung Galaxy S4 SCH-I545 with 4.4.2.
Click to expand...
Click to collapse
Well go to settings--> Application manager-->Find Google Play Store-->Clear Defaults and Clear Data and see if it works.
If not...sign out from your Email Id delete it..and readd..
These 2 work for me everytime
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
DeepankarS said:
Well go to settings--> Application manager-->Find Google Play Store-->Clear Defaults and Clear Data and see if it works.
If not...sign out from your Email Id delete it..and readd..
These 2 work for me everytime
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
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Click to collapse
Already tried that, both before and after the factory reset. Both buttons are greyed out. I also was forced to re-add my Gmail account after the reset. Both my usual and backup Gmail accounts have the issue in the Google Play store.
yeknom366 said:
Already tried that, both before and after the factory reset. Both buttons are greyed out. I also was forced to re-add my Gmail account after the reset. Both my usual and backup Gmail accounts have the issue in the Google Play store.
Click to expand...
Click to collapse
Is your play services upto date?? Need a playstore and playservices apk?
The best thing is to wait. ^_^
It shall resolve on its own.
Press Thanks if I helped
Sent from my Samsung Galaxy S4 via XDA app.
I still cannot open any .apk file manually, giving the error "unable to open file". I'm not sure waiting for Google Play to update will fix this. Also what about settings->security crashing?
So as the title says, I cannot connect to any of the Google apps such as YouTube, Google+, and the Play store. These were all working just a couple days ago, and I would appreciate any troubleshooting tips. Some of the apps, like YouTube, will connect, but have limited functionality. For example, I can connect to YouTube, and I can play videos, but I cannot like, subscribe, or do anything that requires an account. Also things like Gmail and Google+ will load, but I cannot get any new posts/emails
Any suggestions on how I can fix this?
Using a Nexus 4 w/ Cyanogen Mod 11.
TartarSauceGamer said:
So as the title says, I cannot connect to any of the Google apps such as YouTube, Google+, and the Play store. These were all working just a couple days ago, and I would appreciate any troubleshooting tips. Some of the apps, like YouTube, will connect, but have limited functionality. For example, I can connect to YouTube, and I can play videos, but I cannot like, subscribe, or do anything that requires an account. Also things like Gmail and Google+ will load, but I cannot get any new posts/emails
Any suggestions on how I can fix this?
Using a Nexus 4 w/ Cyanogen Mod 11.
Click to expand...
Click to collapse
It sounds that google app data doesn't sync. Go to settings accounts your google account and make sour that app data is checked. Maybe that's your problem.
Csacsifiu said:
It sounds that google app data doesn't sync. Go to settings accounts your google account and make sour that app data is checked. Maybe that's your problem.
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Click to collapse
Well, I went there, and saw that the app data was already checked. There was a message at the bottom telling me that "sync is currently experiencing problems. It will be back shortly"
Any other ideas?
Have you tried forcing a sync of every single item? Removing and re-adding your google account? Those might do the trick. Also make sure your play store and play services are fully up to date.