[Q] Google Play not opening - Nexus 4 Q&A, Help & Troubleshooting

Recently, I tried to manually install some updates for applications on my Nexus 4 running stock and unrooted Android 4.2.1. As soon as I selected "Update All," Google Play immediately closed. There wasn't a fade-out animation like you would see when hitting the home button; it just closed and the home screen appeareared right away. There wasn't a "Google Play is not responding" dialogue, it just closed and wouldn't work.
From then, I tried opening Google Play again, and the app would launch, but then close right away before I get to see any activities. I cannot open Google Play, and I don't know why. I am running Play Store 3.10.10, which I believe is the latest version. I can successfully open Google Play again going to its App Info, selecting 'Force stop' and then 'Clear data'. After that, I am prompted to accept Google Play's terms and services, as if opening it for the first time. I can then use Google Play normally, but it closes again as soon as I try to install or update an app. What's going on?
Update
I contacted Google directly, and the solution to my problem involved these steps:
1. Clear data/cache for Google Play, Google Services Framework, and Download Manager
2. Restart Phone
I then had another issue displaying installed apps in the Play Store (it appeared blank). To solve that issue, I had to remove my Google account, restart the phone, then re-add my Google account, and it works again!

You can try to install the factory version of Play again by using the .apk in system/app. I don't exactly know which app, but Phonesky.apk has the Google Play logo
Sent from my beloved Nexus 4

Remcotjuuh said:
You can try to install the factory version of Play again by using the .apk in system/app. I don't exactly know which app, but Phonesky.apk has the Google Play logo
Sent from my beloved Nexus 4
Click to expand...
Click to collapse
I tried rolling back to the factory default, but my problem persists. I wonder if it's a connection problem; I am in China by the way. I am using a home wifi network. I haven't been experiencing this problem for as long as I have been here, until yesterday. Perhaps when Play Store launches, it tries to connect to google, and then some sort of in-app command forces it to close because it got scared of something!

Related

Google Play Store Force Closes

Just when you think you have this cursed tablet at least stable, something else happens. So the Google Market app decided to update itself to the Google Play Store. Now it force closes every time it's opened. Anyone getting the same (not getting the same?)? Any solutions? I tried manually side-installing another copy of the Play Store that I found online, but that made no difference.
I was able to fix this. I went into the Application Settings and cleared the data for the Google Play Store app. I then pressed the button to force stop the Google Play Store app, which I think caused the whole launcher to close and restart. After that, opening Google Play Store brought the "update" message and license agreement again without force closes. It's been running okay so far.
I was having the same issue with my store after attempting to rent a movie. Play Store and Play movies would FC every time. The clearing data trick didn't work. I had to to restore with a CWR backup.
try wiping 3 times. I have not had one problem since.
Sent from my Full CM9 on ThinkPad Tablet using Tapatalk
Try out this link:
http://forum.xda-developers.com/showthread.php?t=1548459
Found this on a less traveled site: This did the trick for me.
I had this problem and called Google Support. They were very helpful. What I had done is disabled the Download Manager when trying to get rid of the Facebook download notification. Go into Settings...Appplication manager. ..All...then find and click on Download Manager.
**Note: that if it is disabled it will be at the very bottom of the list of apps. Once you click on Download Manager you can click to enable it again. This worked for my problem at least so I'm posting hoping it may help others.

[Q] Google Play Remote install problems

Since I have updated to 4.2.2 OTA (all Stock) installing Apps using the Google Play website does not seem to really work.
When I click install on play.google.com nothing happens on the phone until I open the Google Play App. Seems like that the service that used to connect to google play regulary does no longer run?
Anyone else seen this?
Related note ... I did the google framework service thing to get it to show the OTA after installing the update my phone did not show up in play.google.com at all until I have installed a random app using the google play app.
Open Play Store and check your auto update settings. Probably you need to enable it.
The autoupdate setting has nothing to do with it; I'm experiensing the same issue, the download starts, but it takes 1 minutes before it starts, even if I have Google Play opened on my phone
csantiviago said:
Open Play Store and check your auto update settings. Probably you need to enable it.
Click to expand...
Click to collapse
csantiviago said:
Open Play Store and check your auto update settings. Probably you need to enable it.
Click to expand...
Click to collapse
It is enabled but not sure how this is related ... I am talking about install / remove didn't test update yet.
OK I have fixed it.
Did Settings -> Apps -> All and Cleared the Data for Google Play and Google Play Services.
Rebooted the phone. Opened Play Store once and now thinks work like as expected.
dgn4 said:
Since I have updated to 4.2.2 OTA (all Stock) installing Apps using the Google Play website does not seem to really work.
When I click install on play.google.com nothing happens on the phone until I open the Google Play App. Seems like that the service that used to connect to google play regulary does no longer run?
Anyone else seen this?
Related note ... I did the google framework service thing to get it to show the OTA after installing the update my phone did not show up in play.google.com at all until I have installed a random app using the google play app.
Click to expand...
Click to collapse
This is what worked for me:
Go into your device's app manager. Select Google Play app. Click on uninstall updates. This will take it back to the factory setup state. I then had to reboot the device as I initially got a message that Google Play has stopped working when I tried to open the app. After reboot, open Google Play and accept the terms and conditions. This got the install from website issue fixed.

Play Store Loaded Automatically by Websites on KitKat

Since I've been using KitKat a website that I use often automatically loads the Play store to try to force me to use their not very good app.
If I try to swipe away the Play store then it crashes and I'm left no longer in the browser. As a result, I've suffered from random reboots and overheating.
I've managed to solve the problem by doing a factory reset and uninstalling the Playstore before using the website. I've got a copy of the Play store app which I install when needed, but always uninstall it before using the website that automatically loads it.
I now very rarely get reboots whereas before I was getting several a day and my tablet no longer overheats.
Does anyone know of a way of stopping a website automatically loading the Play store in KitKat?
Thanks
Gaugerer said:
Since I've been using KitKat a website that I use often automatically loads the Play store to try to force me to use their not very good app.
If I try to swipe away the Play store then it crashes and I'm left no longer in the browser. As a result, I've suffered from random reboots and overheating.
I've managed to solve the problem by doing a factory reset and uninstalling the Playstore before using the website. I've got a copy of the Play store app which I install when needed, but always uninstall it before using the website that automatically loads it.
I now very rarely get reboots whereas before I was getting several a day and my tablet no longer overheats.
Does anyone know of a way of stopping a website automatically loading the Play store in KitKat?
Thanks
Click to expand...
Click to collapse
Hi,
Can you please tell what's the website? Sometimes it will ask either you'll open the Play Store or you'll use Play Store website, so you can try turning off defaults for Play Store via the app settings.
~Lord
"All I Ever Needed Was A Little Piece of Hope" - World of Fantasy (Helloween)
Sent from my monstrous Xperia Z1
That or clear the defaults from the browser itself in manage apps under settings. Had to do this on two different phones from people at work the other day. When they clicked a link it came up with options on what to open with and they mistakenly hit 'always' when selecting the play store. Hope this helps
Sent from my Nexus 10 using Tapatalk

Problem with Axon 7 (Chinese 4GB RAM, 128GB) Update B13

Hi all,
I have been using this phone for a couple of months. I installed the Google services and Play store using this MIUI 8 Google installer which has been floating around the internet. My Google Play Store is up to date.
I have been quite happy with the phone except for the following issues:
(i) When I install larger files over Google Play Store, it will crash when the download is finishing. It will pop an error message saying "Unfortunately, Google Play Store has stopped", and I am unable to get the downloads to work. The next few attempts at opening the Play Store will show the same message, but it will eventually open, but the download will fail.
(ii) Connectivity - 3G / 4G. My previous phones, Xiaomi Redmi Note 3 and Samsung Note 4 had no such issues. They were able to connect to the network and not get dropped frequently. This affects me when I play games, and I will have lost connectivity time to time (even when in the open). I checked the network bands and my country's bands (Singapore) are compatible.
(iii) GPS - I had been playing Pokemon GO / Ingress. It does get very annoying when the messages "GPS not found" keeps popping up, especially when indoors. One soft fix is to turn Wifi on and off. I am not sure why this fix works, but I had already enabled wifi scanning even when wifi is not on.
Does anyone else here have these issues? If so, do you have any fix for them?
Thank you everyone in advance.
I suggest to you to download playstroe.apk from the internet instead of the installer of the miui..its not install the updated version of the play store..and dont forget to able playstore to run in the background in the assist manager and download google service.apk if you need more help or something talk to me
Thank you for your prompt response!
I can try reinstalling Play Store. I checked the version and it is exactly the same one as my Samsung Note 4 (which had been recently updated). There are also quite a few versions floating around and I am unsure of which one to install. As it stands, I think I will reinstall the exact same version and see how it goes. I had also installed Google Services.
But thank you for the reminder - I had already added the Play Store to my protected list for it to run in the background, but the problem still persists.
Been looking at APK mirror, and there are too many versions of Play Store.
May I check which one should be the version I should be installing?
Edit: I installed the latest versions of Play Store and Play Services from apkmirror, and the large downloads still failed.
I checked, and my Google Play store is updated by the ZTEMarket, so I assume the version is fine.
Has anyone else experienced such issues before?
limenweim said:
I checked, and my Google Play store is updated by the ZTEMarket, so I assume the version is fine.
Has anyone else experienced such issues before?
Click to expand...
Click to collapse
Yep, I've gotten to 98% before on a 1gb file to have "Playstore has stopped" error... Very frustrating...
Ive finally manbded to install B013 - its loaded fine. Now I have a message saying "To start Android, enter your password".
I've never previously had to enter a password - I bought the phone from Ali Express.
How do you get past this ? Is there a generic password ? HELP PLEASE !!!
I installed my B13 update OTA and didn't experience the password issue, but I see that you already resolved that problem (in another thread).
I still can't get my phone to download larger files over Google Play Store and it's getting very annoying. Anything which requires WiFi to download seems to have this issue.
Anyone knows any solution to this?
EDIT: I found the solution.
Go to Apps > Google Play Store > Permissions. You will see that the Permissions for Storage is UNCHECKED. It looks like when Google Play Store is installed, it comes unchecked by default. Hopefully this will be helpful for anyone experiencing this issue.
limenweim said:
I installed my B13 update OTA and didn't experience the password issue, but I see that you already resolved that problem (in another thread).
I still can't get my phone to download larger files over Google Play Store and it's getting very annoying. Anything which requires WiFi to download seems to have this issue.
Anyone knows any solution to this?
EDIT: I found the solution.
Go to Apps > Google Play Store > Permissions. You will see that the Permissions for Storage is UNCHECKED. It looks like when Google Play Store is installed, it comes unchecked by default. Hopefully this will be helpful for anyone experiencing this issue.
Click to expand...
Click to collapse
thanks thanks thanks !!!
this problem i was killing me!!! and now it's ok !!!:good::good::good:
You are welcome! Forgot to mention, simply slide the slider bar for "Storage" to "on" position.
Problems Google services, play store Axon 7 version B13
Before I had version B10 and the play store and other GOOGLE applications worked perfect, but after upgrading to version B13, the GOOGLE services that had possibly been installed by the store of aliexpress where I bought, since the google services did not originally come in the smartphones Manufactured in China, have disappeared, and even though I have reinstalled, they do not work, standing in the "checking data" field, it seems that this version is incompatible with google play services!
Anyone know how to fix this?
problem google play services
I still have not solved the problem, because when I open the play store, it keeps the message "checking data" and does not leave this message and the options of permissions are all marked "on"
Is there any specific version of google services for this model axon 7 version B13, or should any one work?
I had exactly the same as you. Purchased from Ali express. Update to build b013, if you get a password message just perform a factory reset. To install Google play store, go to the zte market (Chinese version of play store). Even though it's in Chinese it's easy to type in Google play into search then simply install. Sorted. After that works without any problems
Here you go
google play running
front firing speakers said:
I had exactly the same as you. Purchased from Ali express. Update to build b013, if you get a password message just perform a factory reset. To install Google play store, go to the zte market (Chinese version of play store). Even though it's in Chinese it's easy to type in Google play into search then simply install. Sorted. After that works without any problems
Click to expand...
Click to collapse
I entered the ZTE store and installed GOOGLE INSTALLER, which should be the installer of some tools needed to run Google services, because soon after installing it, the play store and other services like gmail, started to work, so I think it was Something that was missing to work and now is perfect!
---------- Post added at 07:13 PM ---------- Previous post was at 07:08 PM ----------
front firing speakers said:
Ive finally manbded to install B013 - its loaded fine. Now I have a message saying "To start Android, enter your password".
I've never previously had to enter a password - I bought the phone from Ali Express.
How do you get past this ? Is there a generic password ? HELP PLEASE !!!
Click to expand...
Click to collapse
I entered the ZTE store and installed GOOGLE INSTALLER, which should be the installer of some tools needed to run Google services, because soon after installing it, the play store and other services like gmail, started to work, so I think it was Something that was missing to work and now is perfect!
[/COLOR]
ramossilvera said:
I entered the ZTE store and installed GOOGLE INSTALLER, which should be the installer of some tools needed to run Google services, because soon after installing it, the play store and other services like gmail, started to work, so I think it was Something that was missing to work and now is perfect!
---------- Post added at 07:13 PM ---------- Previous post was at 07:08 PM ----------
I entered the ZTE store and installed GOOGLE INSTALLER, which should be the installer of some tools needed to run Google services, because soon after installing it, the play store and other services like gmail, started to work, so I think it was Something that was missing to work and now is perfect!
Click to expand...
Click to collapse
This app shows that Google Service is ok but Google Framework is not installed. When I choose Repair, nothing happens. I downloaded and installed Google Services Framework 7.1.1 from apkmirror, but nothing has changed. Do you have Google Framework installed?

[CM 12.1] Play Store freezing for anyone else?

Here's an interesting one. MOJO has been fine for the longest time, but all of a sudden I'm finding the system locking up and needing a hard reboot when using the Google Play store.
This has only happened twice, but both very recently and both only when using the Play store. I've had to switch off the unit at the socket as the system is completely unresponsive.
Anyone else had this? I note that the Play store version I have is 8.0.73, and upon checking there are no updates available to it. Thanks all.
I'm guessing no then!
Well, I've cleared the Play Store's cache as well as the Google Play Services one, and now it seems to be saying it will download and install a new version of the Play Store. It doesn't seem to be in any kind of rush to do this however.
No freezes since clearing the caches, so hopefully once the store is updated that will be the end of it. Looking at the versioning numbers on the internet and it does seem that 8.0.73 is an older Play Store. Fingers crossed this is resolved. Will post back later.
Yep had this issue my self it's due to google play services likely outdated and or play store too, you will need to get to a working stage and then get into google, then type google play services update choose the play store webpage link for that result in google and click install button on the page for the google play services update choose open with google play store, then install it. This happens to tonnes of outdated devices not just the mojo phones and tv boxes and tablets all go through it if out of date.
Actually I had been using the ROM for over a year before it happened. It's happened once since last posting in fact, but I notice that my Play store is up to date, and I also notice that the Play store seemingly updates on its own following a freeze. So I wonder if it is anything to do with that.
May possibly have solved this. Was still getting freezes upon exiting the Play Store even after a re-flash of CM12.1 with up to date GApps. The whole console would just freeze up on returning to the desktop, so that would involve pressing back to exit the Play Store until returning to the main screen. But this didn't happen all the time.
Then it dawned on me that it might be the bloody launcher I set as default home. I mentioned elsewhere that I'm using TopTV Launcher which I have really enjoyed. So I changed it to my favourite phone/tablet launcher - Nova.
Bugger me if it hasn't been absolutely fine since.
I'm going to keep hammering the Play Store for the next few days/weeks, as the freezes seemed to specifically occur when the Play Store was updating. But hopefully this is solved. /fingers crossed.
Lol no, crashes be back! Bit different on Nova Launcher. I exited the Play Store and then got "Unfortunately, Nova Launcher has stopped", rather than an outright freeze. Tried to re-select a different home/launcher, but got the same thing. "Trebuchet has stopped" etc. I had to fudge a route to the shutdown app by just pressing keys on my wireless keyboard, otherwise it was stuck in a loop. There's definitely something going on with Play Services imho. I've also tried clearing the cache and other solutions but to no avail. My Play Store is up to date too so it's not that.
The most interesting solution I've read so far is that Play Services gets jittery if it doesn't find certain apps installed, such as Maps etc. Now I do have a pretty pared down set installed. Maybe I'll try installing more Google apps, but isn't the point of rooting and flashing these devices so that you can control what you install? What's the point if I still end up installing all the crap I don't need anyway?
Still, I'll perhaps give it a go - or otherwise just throw either the MOJO or myself off a building!

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