Time to "Re-ship" after payment decline - Nexus 4 Q&A, Help & Troubleshooting

I ordered my 8gb nexus 4 back on Nov 27th. And I got an email saying the payment was declined for some reason and I need to update my payment info. So I did, after adding transferring the in the few dollars my account was short. Now I'm waiting to be billed again and for the device to be shipped out. I called google support but got no information as to when it would ship, that I had to "Sit and wait".
Has anyone had this happen?
Any idea how long I will be waiting?

Happened to me on the Nexus 7, took an extra week or two.
Sent from my Nexus 4 using Tapatalk 2

Related

How long do you reckon for Nexus 4 to get delivered after buying from Google Play?

How long will you reckon it will take for the Nexus 4 to get delivered to your doorstep when buying it on the 13th Nov 2012 in the UK, London??
And also in the uk 16GB version is £279 is that the price just for the phone and the shipping being charged separately on top ? or does that include shipping/home delivery? if you have to pay extra fee for shipping how much in top of £279?
djsynth said:
How long will you reckon it will take for the Nexus 4 to get delivered to your doorstep when buying it on the 13th Nov 2012 in the UK, London??
And also in the uk 16GB version is £279 is that the price just for the phone and the shipping being charged separately on top ? or does that include shipping/home delivery? if you have to pay extra fee for shipping how much in top of £279?
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I'm assuming 2 day delivery since that was what the Nexus7 was intended. Albeit it didn't go according as planned.
Sent from my Nexus 7 using xda app-developers app
Shipping cost is not included in the listed price on Google Play. Dunno how much it'd be, because it's not out yet
Mine is coming from Mars at the speed of light and should have it the next day!
I would say 2 days no matter where you are in the U.S.
Sent from my Nexus 7 using Tapatalk 2
I think 2days is very reasonable with shipping price
Swyped on my Galaxy Nexus running AOKP with Franco Kernel
USA Shipping info from Google.
All packages are delivered via UPS two-day shipping. However, please note that it may take up to 2 business days for us to process your order for shipment. Once your order has been shipped, you will receive an email notification with a UPS tracking number. Your estimated time of delivery will be determined at the point that your order has been processed and shipped.
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http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789&topic=2451685&ctx=topic#US
And, I think it is fair to say that if you base the shipping cost of 2 days from the Nexus 7, it will be Shipping (Two Day) $13.99 USD.
The thing with the Nexus 7 shipping thing I don't get is this.. When you add it to the cart, it says it will be "Delivered in 3-5 business days." But, when you checkout with the Nexus 7, it says "Shipping (Two Day) $13.99 USD"
pinoyz said:
USA Shipping info from Google.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789&topic=2451685&ctx=topic#US
And, I think it is fair to say that if you base the shipping cost of 2 days from the Nexus 7, it will be Shipping (Two Day) $13.99 USD.
The thing with the Nexus 7 shipping thing I don't get is this.. When you add it to the cart, it says it will be "Delivered in 3-5 business days." But, when you checkout with the Nexus 7, it says "Shipping (Two Day) $13.99 USD"
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2 days to process, 2 days to ship. 3-5 business days to get it to your door. What's not to get?
I'm guessing 2 days. My plan is to initiate a Google Voice number port the day they ship it (since that also has a 2 day estimate), and hopefully have all accounts set to go when the phone arrives.
SIM is already on the way too. :laugh:
Zurginator said:
I'm guessing 2 days. My plan is to initiate a Google Voice number port the day they ship it (since that also has a 2 day estimate), and hopefully have all accounts set to go when the phone arrives.
SIM is already on the way too. :laugh:
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Guys Small Suggestion, My brother is come from Australia to India starting there ion 17th morning , I told him to get the Nexus 4 while coming, If he ordered the mobile on 13th is there any possibility to my luck? will the mobile reach to him by 16th?
Thanks in Advance.
I think it was taken 15 days maximum.
---------- Post added at 06:25 AM ---------- Previous post was at 06:22 AM ----------
I think it has taken 15 days max.
djsynth said:
How long will you reckon it will take for the Nexus 4 to get delivered to your doorstep when buying it on the 13th Nov 2012 in the UK, London??
And also in the uk 16GB version is £279 is that the price just for the phone and the shipping being charged separately on top ? or does that include shipping/home delivery? if you have to pay extra fee for shipping how much in top of £279?
Click to expand...
Click to collapse
I am interested to know at what point on the 13th we in the UK can buy it, will it be at midnight or 6ish hours later when it becomes the 13th in the USA.
I know this sadly sounds like queing outside a store....
Probably same as my Nexus 7 pre order...1 month to ship+7 business days shipping.

Questions about B/O emails and CC Charges

Location: Thunder Bay, Ontario, Canada
I'm sorry if these questions have been asked in other threads guys, I realize there are a lot of people
with the same frustrations but the shipping/orders threads are moving way too fast for me to find
detailed replies. Basically, I ordered a 16 GB Nexus 4, received a confirmation email, and a
backorder email.
Now, there is no charge related to Google Play on my credit card statement but I've
heard that some people had their credit card companies CANCEL their pending charges which has led to
basically having their order cease to exist. Does anyone know if the charge will appear later or am I just
screwed? Or is it pending and it just hasn't appeared on my statement yet?
I called Google Play support
and their reply was the equivalent of "If you got the B/O email, just wait for a shipping confirmation." The
CSR didn't really address my issue about the CC charge. I'd appreciate any replies, thanks in advance.
Honestly I don't know what to tell you because I'm in the same position as you are..
if you get a nexus 4 in the mail, you will be charged. the charge may have dropped from your cc for the time being but trust me it will reappear once the phone is in your hands
Your credit card won't be charged until the phone ships. At checkout, a pre-authorization transaction occurred. How long a pre-auth can last depends on your financial institution.
I was one of the unlucky ones to pre-order a Nexus 7 on June 27. The device didn't ship until July 19 and the pre-auth was gone by then. It didn't matter because my card was on file with Google wallet, just like yours is now. It should be fine... We just have to wait for them to sort their **** out.
Sent from my Nexus 7 using Tapatalk 2
comminus said:
Your credit card won't be charged until the phone ships. At checkout, a pre-authorization transaction occurred. How long a pre-auth can last depends on your financial institution.
I was one of the unlucky ones to pre-order a Nexus 7 on June 27. The device didn't ship until July 19 and the pre-auth was gone by then. It didn't matter because my card was on file with Google wallet, just like yours is now. It should be fine... We just have to wait for them to sort their **** out.
Sent from my Nexus 7 using Tapatalk 2
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Ah okay so basically those with "pending" charges are the ones whose phones have been shipped but are delayed? That clears a lot up and is very reassuring. Thanks everyone!

Nexus 6p pre order question

If i pre order the nexus 6p will the funds be taken out of my bank account. Or will they charge me upon releasing the device ?
FWIW: I pre-ordered mine from the Google Store yesterday and I have a pending charge on my credit card for the full amount.
MoNsTeReNeRgY22 said:
FWIW: I pre-ordered mine from the Google Store yesterday and I have a pending charge on my credit card for the full amount.
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Same here, hopefully they'll release the charge and then put it through when it ships. The email confirmation says they don't charge until shipment.
From another thread I saw posters say that they charge you right away, but after 3-5 days the charge drops off until it gets ready to ship.
i ordered it today , when would i get it
sasidhar79 said:
i ordered it today , when would i get it
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Next Thursday
Sent from my Xiaomi Mi4
Ulver said:
Next Thursday
Sent from my Xiaomi Mi4
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Troll?
dia_naji said:
If i pre order the nexus 6p will the funds be taken out of my bank account. Or will they charge me upon releasing the device ?
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Are you trying to order it without having funds in your bank if so your card will decline as Google pre authorizes the entire amount of the purchase, they hold onto the funds for about a 3-5 days, release the pre authorization and then might run the pre authorization again two weeks later, this again stays on For 3-5 days, once the phone ships then the funds truly are taken out, but before then basically holds your money hostage till shipment.
Sent from my Nexus 6 using Tapatalk
Huawei is offering financing for up to 12 months. The finance charges are about $90 for the twelve months bit at least I didn't have to take a huge hit on my Amex card.
Sent from my SM-G920V using XDA Free mobile app
I ordered mine but, there is no charge pending on my card. I wish there was, then I would feel like they really intend on sending it. Hopefully they will bill me when they send it.
I called google and the representative told me that we hold the funds on your account and wont be fully charged until the device ships.

Verizon Cancelled my Note 7 payments

A few weeks ago I spoke to a Verizon rep and he said that I would be paying off the Note 7 until I decided to replace it in the exchange.
HOWEVER
Just a few days ago as I was looking at my Verizon bill that my Note 7 payments had disappeared. Surprised by this, I asked a rep in the chat about it -- they told me that my Note 7 was completely paid for (I didn't pay it, in fact, I put the minimum down and was making payments since). Has anyone else noticed this on their accounts? It's a nice surprise.
When I turned mine in, I found out that they never charged me for my replacement note.
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steeletown said:
When I turned mine in, I found out that they never charged me for my replacement note.
Sent from my SM-G935V using Tapatalk
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That's interesting. I assume that's when mine occurred as well. Kind of funny because it just serves as an incentive for me to keep it!
Sent from my SM-N930V using Tapatalk
I know, if I would've known that they didn't charge me I would have kept it.
Sent from my SM-G935V using Tapatalk
Verizon said refund I did not ask for is on the way
Just got this from Verizon:
You should receive your check soon. View online
Your Samsung Galaxy Note7 refund has been processed.
We processed your refund due to the recent recall of your purchased Samsung Note7. You will receive a check in 2-3 weeks for the amount of $864.00, which includes the purchase price of the device, any purchased Note7 accessories, and any fees paid during your upgrade or exchange.
If you have not already upgraded your Note7, you qualify for special incentives when you upgrade to a new device. The easiest way to upgrade is online:
• Customers upgrading to another Samsung device will receive a $100 bill credit. Customers upgrading to any other device will receive a $25 bill credit. Credits will be applied to your bill in 1-2 bill cycles.
• Upgrade fees will be waived at checkout.
• Plus, all orders receive free 2-day shipping.
• For detailed instructions and FAQs, please visit: go.vzw.com/note7faq.
After your order is processed, you will receive a special recovery box to return your Note7. Please send us your Note7 at your earliest convenience.
I have had no communication with them and intend to keep my phone until next Note comes out. I guess if they send me a check and I don't cash it and don't use their return box, I'd be okay for a while. This is pretty aggressive I'd say.
kat3k said:
Just got this from Verizon:
You should receive your check soon. View online
Your Samsung Galaxy Note7 refund has been processed.
We processed your refund due to the recent recall of your purchased Samsung Note7. You will receive a check in 2-3 weeks for the amount of $864.00, which includes the purchase price of the device, any purchased Note7 accessories, and any fees paid during your upgrade or exchange.
If you have not already upgraded your Note7, you qualify for special incentives when you upgrade to a new device. The easiest way to upgrade is online:
• Customers upgrading to another Samsung device will receive a $100 bill credit. Customers upgrading to any other device will receive a $25 bill credit. Credits will be applied to your bill in 1-2 bill cycles.
• Upgrade fees will be waived at checkout.
• Plus, all orders receive free 2-day shipping.
• For detailed instructions and FAQs, please visit: go.vzw.com/note7faq.
After your order is processed, you will receive a special recovery box to return your Note7. Please send us your Note7 at your earliest convenience.
I have had no communication with them and intend to keep my phone until next Note comes out. I guess if they send me a check and I don't cash it and don't use their return box, I'd be okay for a while. This is pretty aggressive I'd say.
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Wow, this is interesting. Have you done anything that would make Verizon think that you're no longer using your Note 7? Also was this in an email or text? I've been getting intermittent texts about returning the phone, but they all say the same thing about the voluntary recall.
Just checked my verizon account, my line no longer shows a phone payment charge, just the line access charge. Interesting. Any way to take advantage of this situation? lol
Shredder96 said:
Wow, this is interesting. Have you done anything that would make Verizon think that you're no longer using your Note 7? Also was this in an email or text? I've been getting intermittent texts about returning the phone, but they all say the same thing about the voluntary recall.
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I have kept a very low profile and done nothing to make them think I am returning it or not using it. I get the periodic stock text, but nothing like this. If I were to accept the refund, I would think they might be able to blacklist my IMEI, and it would seem logical if I receive payment I would not longer own the phone. I guess we'll have to wait and see.
kat3k said:
I have kept a very low profile and done nothing to make them think I am returning it or not using it. I get the periodic stock text, but nothing like this. If I were to accept the refund, I would think they might be able to blacklist my IMEI, and it would seem logical if I receive payment I would not longer own the phone. I guess we'll have to wait and see.
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Definitely keep me posted, that's quite the scenario
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Shredder96 said:
Definitely keep me posted, that's quite the scenario
Sent from my SM-N930V using Tapatalk
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Thanks. I will. My current plan is to ignore the refund if they send it, as well as any return box they might send. I'll be horse that gets led to water, but I won't drink!
I got a note 7 right when the new batch released which I think was around September 21st and I've had mine since. As soon as the second recall was announced around Oct 10th Verizon wiped it clean from my account even though I still had it. It also showed my upgrade available so I got a Pixel XL which I then exchanged for the V20 and I still have the Note 7 as I type this. I even spoke with Verizon on the phone and the girl said my account shows no record of me having a Note 7, so I'm keeping it. I just use it as a wi-fi device now. If Verizon had any intentions of charging for the device they would have waited until it was returned before issuing any refunds or erasing from people's account.
i think you folks who bought them from Verizon are getting these freebies. i bought mine from a small affiliate store and am not seeing refunds.
imucarmen said:
I got a note 7 right when the new batch released which I think was around September 21st and I've had mine since. As soon as the second recall was announced around Oct 10th Verizon wiped it clean from my account even though I still had it. It also showed my upgrade available so I got a Pixel XL which I then exchanged for the V20 and I still have the Note 7 as I type this. I even spoke with Verizon on the phone and the girl said my account shows no record of me having a Note 7, so I'm keeping it. I just use it as a wi-fi device now. If Verizon had any intentions of charging for the device they would have waited until it was returned before issuing any refunds or erasing from people's account.
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Yeah I got my replacement the first day they were available -- this must when the payments were cancelled. Has anyone on Verizon with a note 7 not had their payments taken care of?
When the 2nd recall was announced verizon refunded me all the payments i had made and they gave me my upgrade back, i upgraded to the V20 and still have my note 7. Samsung sent me a box to send it back but i never did that was a month ago
i still have the og note 7. got it right before the recall hit in september. . as far as i can tell its free for me as well. i made one payment and was even refunded for that!! LoL

$100 Google Credit with Pixel 2 purchase

Cyber Monday deal from Google Store.
Going to have to give them.a call and see if they will give me the credit since I only received a week ago.
*Update*
I called Google and they won't just give me the credit. I have to return this Pixel and reorder. I guess it's no big deal for $100. Just seems silly on their part to now have a used phone.
Anyone else try and not have to return phone?
i'm waiting to get on chat with them. i just bought the phone yesterday so i'd hope they'd be willing to include me in the promo
I bought it Sunday, called Monday. I was told no. They can't refund or even adjust purchased phones after an hour from time of purchase. I now have a second pixel 2 coming and I'll be sending the first one back.
At least I know next time. Next Pixel release I'm not going to buy it until several months later. I could still return mine, however; I'm not going to b/c I'll be stuck with a lot of credit until next year.
I traded in my Pixel 1, so if I return the product the refund will probably not happen for a week in which they will refund the cash portion and re-apply my store credit from my trade in. If I were to re-buy it, I'd be out the immediate cost right now as the refund won't process for awhile so no prior store credit will be able to be used.
Next time I know. The trade in process was a disaster and you'd get more selling it independently. If I bought cash only then I'd do it, but the store credit complicates things.
Plus my Pixel 2 doesn't actually have problems so I feel like I won the lottery as it is LOL
unsungzero1027 said:
I bought it Sunday, called Monday. I was told no. They can't refund or even adjust purchased phones after an hour from time of purchase. I now have a second pixel 2 coming and I'll be sending the first one back.
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i chatted and they gave it to me no problem. bought it on the 16th november. just got off chat about 10 min ago giving me 100$ credit after 30 days of use. (project fi).. and sending me an email for the google home mini. logistically thats just dumb. lets send a new phone out. pay for shipping pay for return shipping and still giving out the credit. makes no sense.
mine shipped on Cyber Monday, made.me mad as fk*. Bet they won't give me the credit. Seems like bad business, never saw it even advertised
Sent from my Nexus 6 using Tapatalk
I bought one Monday. Still no status update on the order though, and no shipping info.
Sent from my SM-G955U using Tapatalk
buschris said:
mine shipped on Cyber Monday, made.me mad as fk*. Bet they won't give me the credit. Seems like bad business, never saw it even advertised
Sent from my Nexus 6 using Tapatalk
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They pulled this stunt last year, said there were going to be no BF/CM deals and then had something. I decided to hold off on my purchase for just that reason to see what they would throw out for cyber monday.
JasonJoel said:
I bought one Monday. Still no status update on the order though, and no shipping info.
Sent from my SM-G955U using Tapatalk
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Same here. Ordered Tues.
BaronInkjet said:
Same here. Ordered Tues.
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Glad I paid extra for expedited shipping (not). lol
And now the status is changed to your Shipment has been delayed... Jerks.
Sent from my Samsung Chromebook Pro using Tapatalk
Mine is showing shipped now, and has tracking #.
Yah, mine went from shipped Nov 28, delivery Nov 30-Dec 1 to Shipped Nov 30, Delivery Dec 4-5. Wtf Google.
I just got a tracking number too. Looks like it is shipping overnight, arriving tomorrow. So I guess that isn't too bad - even if it is 2 days later than they originally said.
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JasonJoel said:
I just got a tracking number too. Looks like it is shipping overnight, arriving tomorrow. So I guess that isn't too bad - even if it is 2 days later than they originally said.
Sent from my SM-G955U using Tapatalk
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At least your getting overnight (granted you paid extra).
They should be doing it for free since they are now 4 days after my original delivery date.
Ordered it on cyber Monday night and checked status today that it was delayed. They didn't provide a new delivery date, just that they it was delayed and I would receive an email when it's shipped.
Does anyone know if it's because they are trying to process all the orders they received on cyber Monday or is it an issue with limited stock?
I would prefer the former explanation rather then limited stock, since it could be quite some time before it actually ships if that's the case.
I don't know for certain, but strongly suspect it is because of cyber Monday orders.
Sent from my SM-G955U using Tapatalk
Did they really get hit with more orders than they could handle? I just have such a hard time imaging that this phone is selling so hot they can't keep up with stock.
I don't think it is a stock issue, rather a fulfillment issue. And yes, I think they got enough orders Monday that it slowed down getting them all out the door.
Sent from my SM-G955U using Tapatalk
i have ordered the 11/28 an pixel 2 in the Us Store because of google discount (100$ and coupoun for google home mini).
i am Importing this device from US to france.
and today in europe 200€ discount on the public EU price
Seen on "dealabs"
Google can offer a bit more than 100$ credits... really !!

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