Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris
Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
Click to expand...
Click to collapse
That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
Click to expand...
Click to collapse
They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard
Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Click to expand...
Click to collapse
A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )
My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...
8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris
I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
Click to expand...
Click to collapse
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
Click to expand...
Click to collapse
Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris
Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard
DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan
Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!
Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan
Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris
I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..
Hi I have looked on the forums and have found a bit about phone insurance. I stood on my XDA exec ( I know what a c**k) its knackered. The screen has popped the silver bit on the back has come up in one corner and the flip / rotate mech snapped so the screen flaps about in the wind.
Yes I was drunk
Yes I am stupid
Yes I have made a claim.
I have sent it in today to LSG (lloyds tsb phone insurnace). From looking at other web sites my concerns are as follows :-
1) They will not be able to get the parts to repair the exec.
2) If they replace my phone they will not be able to get an O2 one (I know the imate is the same but I like it in black).
From what I have read elsewhere people have had a real issue getting top of the range PDA's fixed (unless its by the network insurance when they mostly get new ones) Most of the time people get offerd a cash settlement.
Has anyone else claimed through Lloyds phone insurance or any other 3rd party insurance and got a replacement phone ?
If they want to settle for a cash sum. How much should it be ??
any help on this would be good ???
Have edited my first post to be more specific. Anyone ??
here is the answer to anyone who is interested. they tried to get me to take a nokia n91 or n80. I said no.
told them I wanted an exec or the cash. after about 10mins of holding ect I got a supervisor who tried to tell me how good the 91 was. I still said the same. put on hold again.
they came back on and said your exec is in the post.
here's the deal. full new boxed o2 xda exec.
I got my first on in feb 05. this one feels much more solid. the screen flip is much tighter it has come with new rom installed. seams faster.
phone signal is better.
the whole unit seams much more soild than the first one??
could it have been that my first unit was a recon ?
anyway very happy
It seams I spoke to soon. The screen has started to flicker (brown lines jumping all over the place) this is very random but the unit has done it about 5 times now.
It will have to go back.
Can I ask for Cash instead of a new phone ??
Phoned them. Sending it back.
Will make me a cash offer when the get the phone back.
Think im going to go back to Ipaq. Had nothing but problems with this phone.
Hi I have just had my claim paid up by the same insurance (lloyds bank) They told me they do not have any xda replacements and would either give me a nokia n91 or cash settlement I went for the cash they paid me £450 for a xda IIs (ba) £450 is the maximum they pay out so you would more than likely get the same.
I have been informed by a supervisor today that the max they will pay out is £600. They use GSMarena.com to price up what they pay out. Universal costs around 550 - 650 GBP depending on where you look.
The girl on the phone said they will price it on the day the get the damaged one they sent me back. They have 3 suppliers (she would not name them) and they take the average as the units value. I would think they then knock a bit off.
I expect at least £500.
andytl
How quickly did they pay you. I have read on other sites it takes them ages to sort it out.
If you look on there website it states a maximum figure of £450 I doubt they will go over it.
I am a platinum account holder and should be covered up to 600 GPB
We will see I will post when I find out.
Lloyds TSB insurance
Hi!
I've claimed for 2 Xda2i machines that I lost via lloyds TSB insurance which is part of my gold account. each time they've been great at sorting things out for me.
My last claim they informed me they had no replacements and so like others have already mentioned, went for the cash settlement. They paid me £450.
You can only claim twice in every yearly period so I've used up my 'allocation' as it were! I'll ring them next to see when I'm allowed to claim again if needs be. To minimise my risk, I've started carrying my phones in aluminium cases, in my pocket where they cannot fall out and get lost/broke screens again !
I recommend lloyds tsb insurance via lifestyle services group - quick hassle free insurance !
Cheers! Dennis! West London UK!!
Well got the call today. £569.00 offered and taken.
Going to jump ship to ipaq hw6915 here I come.
Ill no doubt be back.
Hi i have had my M5000 for ages now and i thought that i was always careful of it, untill i got sloppy and and it in my pocket while moving PC's around. To my horror i found that i had cracked the screen quite bad, the touch screen still works over the cracked LCD.
I checked my insurance and its gonna cost me like £45 excess to get it repaired, I know this isn't much compared to the price of a new phone but i was wondering:
Does anyone have or know of a cheap replacment screen i could buy instead of claiming on insurance (because i know if i send it for repair on the insurance then im not gonna had the phone for 2weeks at least, where i can just replace the screen in an evening).
Thank you for any help and advice in advance
Hi,
Just had an MDA Pro screen replaced by these chaps in Wimbledon:
http://www.xdarepairs.co.uk
Cost quoted was about £110 +VAT + Postage fitted, or £90 +VAT for the part on its own. All in, the screen, including fitting, was not much more than the screen on its own from ebay.
Posted to them on Tuesday at 16:45 and received back on Thursday at 08:45. Working beautifully again.
Not had any luck finding a screen cheaper than this
May be worth trying to see if insurance can get screen repaired through them, as it only took 40 hours from posting it to getting it back again.
Brilliant, Thank you for your reply, i will suggest that to the insurance when i phone them for the refit.
Thanks
hi all, ive been trying to sell my refurbished xda exec on ebay but so far every time ove put it up as a buy it noe £230 inc delivery for uk only some nigerian person buys it expects me to send it to an unverified address and is completly timewasting....it cost me money to put the listing on ebay and ebay wont refund the gallery fees or the listing fees if it dosent sell the second time round....im really not sure what to do, its a great item, its a refurbished replacement from o2 with all accesories and the rest and not even switched on by me as i have an xda orbit now. any help would be great and if anyone here is intrested please contact me
thanks
Ariel
Hi,
I bought an MDA Pro at eBay and it took me two weeks to get it.
I never tried to win an auction of a "refurbished" one, if the seller wrote that he "never turned it on".
If I have a broken device and get a refurbished one in exchange, why wouldn't I turn the exchanged device on and test it?
My advice to you:
1) Rewrite your text.
2) Limit your auction to EU and write in big letters that you do not ship to Africa, specially to Nigeria, due to all the scammers. This way they probably won't waste time with you.
3) Test your device. Take pictures of it when turned on. Explain all eventual faults, like scratches.
If you give a good description and if you test your device, you will certainly get serious bidders.
Cheers,
vma
Yeah saying you have never turned it on just looks suspicious. You gotta turn it on, try it out, make sure it works, and take working photos of it. Otherwise you will have a hard time selling it. I wouldn't buy based on what you've said.
Cheers, Mitchell
thanks....i have now switched it on and it works fine. your recomendations are greatly appreciated.
Good luck with your sale!
My HTC HD stopped responding to taps. Boots up OK. LCD is not cracked. I suspected touchscreen problem/ They checked my serial# and told that I'm still under warranty. Great ! So I sent device to HTC repair center in USA. They told me that it has a problem which is NOT covered by warranty and gave me HUGE price to fix it.
See email below
---------------------------------------
Dear Valued Customer,
This is documentation to provide suggested action repairs and quotation for
each service rendered.
RMA # xxxxxxxxx
Diagnosis:
LCD has Newton Ring
Suggested Repair:
Motherboard and LCD
Total Repair Price:
$546.08
------------------------------------------------------
Obviously I do not want to repair at that price. I can buy new HTC HD at this price. Can somebody explain what is
1. Newton ring
2. Why do I need to replace motherboard if phone boots up FINE ?
Anyway I asked HTC to NOT repair my phone and send it back. Can somebody recommend me good mail-in repair center in USA ? Some people can replace touchscreen/LCD by themselves, but that is NOT me
you should check out ppctechs
DRTigerlilly said:
you should check out ppctechs
Click to expand...
Click to collapse
Did you try them ?
I actually called them and they dont know what "Newton ring" problem on HTC HD. This kind of strange for repair company
Any other places ?
Newton Ring description...
http://www.mcclainsolutions.com/news/LCD_Damage.html
Here's an alternative worth looking at if you still wanna keep an HD
sell it AS-IS Broken on ebay...get about $200 for it.
Buy as USED one on ebay for bout $350.
You'll be out of $150...there thats a reasonable repair cost.
Just an idea..I have seen broken items go for a considerable amount of change on ebay( people use the parts, repair them themselves, all sorts of things), Any repair charge is gonna be over $100 unless you do it yourself so its worth looking into imo.
Lcrkz0023 said:
sell it AS-IS Broken on ebay...get about $200 for it.
Buy as USED one on ebay for bout $350.
Click to expand...
Click to collapse
Actually, it will be more then $150. Because of eBay/PayPal fees And I know that my HD was in InvisibleSHIELD from day 1. It will be hard to buy such "like new cosmetic condition" HD for $350
I'll try local repair shops. Here I was wondering if somebody used REPUTABLE online repairs.
Yea...maybe so then.
Im in the US too, I'll keep an ear out for ya. If I come across anything I'll shoot ya a PM or post it. Good luck, homie!!