Database Users

ROM Upgrade fails when ActiveSync disconnects

Boo Hoo ... I love my HTC-HD2, (despite all the grief HTC should have avoided inflicting on us), ... and so I was really looking forward to the 1.66 ROM Upgrade. BUT it won't load for me...
I downloaded the ROM ("GCC & Egypt" version out of Middle-East & Africa site - I'm an expat living in Dubai), connected my phone to my PC by USB & ActiveSync, ran the ROM.exe on my PC, carefully ticked and clicked my way through all the dialogue boxes and when I hit the last "next" button to launch the ROM upgrade, ActiveSync decides to disconnect leaving the phone hanging in the tri-clour bootloader mode and 10 seconds later, (with the connection dropped), I get Error [266] UPDATE ERROR (see attached screen shot).
Happily a quick restart after removing the battery restored the phone to its un-upgraded state. Thinking I may have tweaked something I shouldn't have on my phone (with loaded software, reg-edits and xda-tweaks), I hard reset it back to the original factory 1.43 ROM condition and retried the 1.66 Upgrade; but no go - same ActiveSync disconnection/bootloader hang. Tried again with firewall and virus protection turned off; and again on a different PC; and again and again holding my tongue in every conceivable different position - but no joy and now I have a bald patch from all the hair I pulled out.
I might just be thick and missed something, (though - as a last resort - I did read the instructions seven times), ... so I'm desperately seeking assistance. Any help would be greatly appreciated ... as I'm finding it difficult to suppress the rising anger and loathing I developing for Team HTC - who have now predisposed me to blame them for everything that goes wrong including global warming; - this is turning out to be pretty much like my relationship with all the old Landrovers I've owned - but I digress - can anyone suggest a solution or point out my error ... before I send the less than complimentary email I'm drafting to HTC, who will then have to blacklist me from buying the HD3 and then I won't have anything to complain about, (because my current Landrover Discovery 3 is uncharacteristically perfect !!).

That's because Windows needs an extra driver for the phone in bootloader mode. It is then no longer connected via Activesync.
Put your phone into bootloader mode, connect it to your PC, wait for the driver to install, then flash again (while the phone is in bootloader mode).

ROM Upgrade Utility / Phone connection problem persists
Thanks for the advice; but still have a problem.
PC connects and recognises the phone via USB connection in bootloader mode(so I assume driver has loaded properly) but ROM upgrade utility still stalls with error message saying "Update Utility cannot get response from your PDA Phone".
Several attempts to run Upgrade Utility while phone is in bootloader mode all fail; sometimes with no detection at but once or twice it manages to detect the phone but doesn't obtain any status info and ultimately fails to communicate properly, always ending up with the Error message noted.
Starting think I have a hardware problem ... oh no ... will have to deal with HTC Middle-East (which will mean numerous miscommunications, 3-4 week waits, phone being lost/misplaced, after 2-months being told there is actually no problem - must all be in my head ... think I'll just slash my wrists now and save the aggravation.)

eViking said:
Thanks for the advice; but still have a problem.
PC connects and recognises the phone via USB connection in bootloader mode(so I assume driver has loaded properly) but ROM upgrade utility still stalls with error message saying "Update Utility cannot get response from your PDA Phone".
Several attempts to run Upgrade Utility while phone is in bootloader mode all fail; sometimes with no detection at but once or twice it manages to detect the phone but doesn't obtain any status info and ultimately fails to communicate properly, always ending up with the Error message noted.
Starting think I have a hardware problem ... oh no ... will have to deal with HTC Middle-East (which will mean numerous miscommunications, 3-4 week waits, phone being lost/misplaced, after 2-months being told there is actually no problem - must all be in my head ... think I'll just slash my wrists now and save the aggravation.)
Click to expand...
Click to collapse
What version of Windows are you using? If you are using Windows Vista or Windows 7 64 bit you may need to install the required drivers by yourself, rather than automatically updating drivers.

Have tried on two systems:
1. Win XP (32bit version with Service pack 3) running as virtual machine in Parallels 5.0 on an iMac OS 10.6 (snow leopard) - yes I've ventured out of the shadows into the light.
and
2. Win XP (32bit version with Service pack 3) running on a standard PC
Both seem to connect, bootloader on phone shows "USB" and under Control Panel/System/Device Manager the HTC Device shows as a USB Root Hub device "working properly" ???

eViking said:
Have tried on two systems:
1. Win XP (32bit version with Service pack 3) running as virtual machine in Parallels 5.0 on an iMac OS 10.6 (snow leopard) - yes I've ventured out of the shadows into the light.
and
2. Win XP (32bit version with Service pack 3) running on a standard PC
Both seem to connect, bootloader on phone shows "USB" and under Control Panel/System/Device Manager the HTC Device shows as a USB Root Hub device "working properly" ???
Click to expand...
Click to collapse
Strange. I guess you have tried using different USB ports, and not using a USB hub port. Are you using the stock USB cable that came with your HD2?
You might also try flashing a ROM with your storage card. That should bypass your USB problem. You can find instructions here.
Flashing Via MicroSD Card
1. Make sure your microSD is Formatted to fat32 (you dont have to delete all files but it is safer if you do)
2. Download your prefered Rom from the LEO Rom Develpoment Page and unzip/unrar it to your PC
3. Goto the Roms Folder and rename the .nbh file to LEOIMG.nbh
4. Copy the LEOIMG.nbh file to the root of your MicroSD Card
5. Plug the MicroSD Card into the phone
6. Reset the device while pressing the volume down button to enter the BootLoader screen, you will first see a tri-color screen with the phone and SPL Information at the top
7. Follow the On Screen instructions to start the update
8. After flash has completed, press the reset button with the stylus to reset the device.

Yes; the first thing I tend to suspect is the USB Hub or ports on peripherals, but I also tried virtually every direct connect USB port on both machines.
and
Yes, I'm using the standard HTC micro-USB cable ... BUT whilst waiting for my second HTC cable to arrive I have also been using a micro-USB from a Jabra SP700 (car speaker) which "looks" identical but only charges my HD2 and doesn't work with ActiveSync ... so now I'm wondering if it is slightly different, maybe it has damaged the terminals on the phone - though would've thought that all micro-USBs plug in the same even if terminal configs differ resulting in connectivity differences ???

eViking said:
Yes; the first thing I tend to suspect is the USB Hub or ports on peripherals, but I also tried virtually every direct connect USB port on both machines.
and
Yes, I'm using the standard HTC micro-USB cable ... BUT whilst waiting for my second HTC cable to arrive I have also been using a micro-USB from a Jabra SP700 (car speaker) which "looks" identical but only charges my HD2 and doesn't work with ActiveSync ... so now I'm wondering if it is slightly different, maybe it has damaged the terminals on the phone - though would've thought that all micro-USBs plug in the same even if terminal configs differ resulting in connectivity differences ???
Click to expand...
Click to collapse
I do not understand all the mechanics of it, but no, not all micro-USB cables are the same, apparently some do not carry enough current, or some such thing. I am searching for more information for you now. If I find it, I will post it here.
For the life of me, I cannot find the information I was looking for. I read somewhere that others solved the problem by just disconnecting and reconnecting the phone during the flash process when the error occurs.
Well try another HTC cable as that sure seems to be suspect now. If all else fails, I would try flashing through the memory card method.
Keep us update. Hopefully soon you will get what you want.

Success!!! Flashing from a 3rd (more powerful) PC, went without a hitch and I'm now up and running.
My observations for what they're worth:
1. As noted by "FreyBerry", when running the Upgrade Utility from a PC using an ActiveSync connection to the phone, the connection gets dropped when the phone goes into bootloader mode and the PC is supposed to detect the phone as a USB device and reconnect - loading the appropriate driver. If driver and/or connection fails to load quickly enough the Utility times-out and you get the error message.
2. Though my USB cable may have been my problem, it seemed to work flawlessly on the 3rd PC. So other possibilites could be:
3. On the 1st attempt, running WinXP as a virtual machine inside an iMac, the USB-device re-connection doesn't happen fast enough as the Mac and PC inside the Mac arm-wrestle over which OS will pickup the connection.
4. On the 2nd attempt, using my office PC, our network/virus protocols/firewall or simply the aging PC may have been too slow or obstructed in reconnecting.
If the problem re-occurs I'll be opting for the SD-Card Flash method you suggested.
Many thanks for all the help ... I can already feel my pulled-out hair re-growing. Cheers.

Windows 7 seems to be the problem. I have the same problem if I want to upgrade the ROM on Windows 7, not on Windows XP.

3. On the 1st attempt, running WinXP as a virtual machine inside an iMac, the USB-device re-connection doesn't happen fast enough as the Mac and PC inside the Mac arm-wrestle over which OS will pickup the connection.
Click to expand...
Click to collapse
I never succeeded in flashing from a virtual machine on OS X.
@wereldbol No, it should work fine with Windows 7, both 32bit and 64bit.

Just last week I flashed a rom on a Vista x86 no problem. Now I've got Windows 7 x64 on a brand new computer and I'm now getting error 266. I don't have the option of using the old computer so I'm lost on what to do. I was already even able to flash HSPL3 to my wife's phone on the Win7 pc and didn't have this kind of trouble. But now I can't install a rom.
The device drivers installed. If anyone has any help. It would be much appreciated.

[Q] how do i flash???

hello, i flashed my hd2 many times but i now have an issue. i have windows 7 rom by boyppc_shiftpda v1 installed on my leo. which flashing software do i use to flash my leo so i can install a different rom onto it. the problem for me lies in the fact that when i connect my leo to my computer, zune software automatically starts up and it connects to the phone, unfortunatelly the computer does not recognize the phone as a storage device and does not think it is connected. so every single time i am trying to flash it with any of the DFT soptware i get an error that usb device is not connected.
HELP

You have to boot your HD2 into MAGLDR by holding the end/power button down while booting your HD2 up. When the MAGLDR menu comes up use the volume buttons to scroll down to option#5 USB Flasher and then connect your HD2 via USB cable to your computer. When you see your HD2 listed as MAGLDR in safe to remove you can right click on the DAF and select run as administrator. I also think you have to have ActiveSync or WMDC (ActiveSync for XP, WMDC for Vista and Windoes 7)" installed on your computer for for USB drivers perposes. Not 100% sure about that though but I have read people post that after they reinstalled these programs they had no troubles.

Check this tutorial... Worked for me and has all the relevant links...
YouTube Tutorial...

Hey,
it is realy easy. but you do not necessarily have to install Active Sync or WMDC ( what ever ). I plugged my Phone into the new installed Windows 7, Switch in the Magdlr and choose USB-Flasher.
Now Windows 7 download the Driver automatically. ( wait a few Minus, i mean 5 )
If installed, rigthklick -> run as admin -> have fun

[Q] HTC HD2 USB doesn't detect with MAGLDR

Hello,
I recently purchased HTC HD2 from someone. It came to me with Android 2.2 froyo installed in it through NAND. Now when I am trying to put ICS replacing froyo or when I am trying to put WINMO 7.5 Mango along with android it doesn't detect USB device connection.
All other features are working perfectly like, phone charging through USB, USB detection for SD card etc.
USB doesn't detect only when I try to run through MAGLDR. For example: when I am switching ON my phone by pressing Voume down key along with power key, colourful screen appears with "SERIAL" written on it. Now when I connect phone to my PC through USB it doesn't change to "USB" from "SERIAL".
Also when I am switching ON my phone by continuously pressing power key to get into MAGLDR mode and trying to flash using the 5th option "USB Flasher Mode", here also I can see just "Wait USB…" rather as per the tutorials it should display "Wait USB…USB".
Now because of this issue I am unable to use my HD2 using WINMO or with any other android OS.
Please help with any option so as I can use the USB feature or to install different OS. My motiv behind purchasing this set was only the customization I can do with the phone. Now without which my motive is getting failed.. Please help me guys :crying: ..
Thanks,
Harjeet

What's your PC setup?
A few things,,
In wmdc untick allow USB connections,, the wmdc that comes with vista/win7 isn't the latest version, Google the Microsoft wmdc page and manually download+install, try not to use a 64 bit windows machine if you have the option, (winxp for preference), running an os through any virtual machine type setup can be problematic, try different USB ports, for magldr it needs the android drivers,,,they can be found in various ways, they're linked in the nand toolkit thread, or I think installing "myphoneexplorer " on the PC installs them too, or Google the android sdk (that's a long and complicated way to get them)

Thanks for replying..
First thing.. Do I need to install WMDC when I am not having windows OS itself in my phone? This is just a question because as per my knowledge I don't need to install WMDC unless I am using windows in my Mobile.
At present mobile is purely an android phone with android OS installed in NAND.
And yes I am having Windows XP 32 bit with me. I already tried with different data cables and in different USB slots but USB connection for installing new OS doesn't work. Other then this all other features of USB are working perfectly.
Please revert in case my opinion is wrong.
Thanks,
Harjeet

harjeetgrover said:
At present mobile is purely an android phone
Click to expand...
Click to collapse
no its not, its a windows mobile phone with a hacked winmo bootloader allowing it to run a custom bootloader (magldr or clk) which enables android to run.
Anything you do in the winmo bootloader (stripey screen - hspl, task29/flashing magldr/flashing stock roms, flashing radios - ) all requires windows mobile usb drivers.
Anything you do from the magldr screen requires android usb drivers.

Hey Sam,
I can't believe it.. I was wrong.. Just installed Active Sync and tried again.. It worked..
You were right.. Thanks a ton champ..

harjeetgrover said:
Hey Sam,
I can't believe it.. I was wrong.. Just installed Active Sync and tried again.. It worked..
You were right.. Thanks a ton champ..
Click to expand...
Click to collapse
Somebody recognized Samsamuel, not for no reason I assume, but who?:cyclops:

the all-seeing-eye recognises us ALL!

Hello all.
When you've got some problems with you datacable via phone/pc is also this a solution.
Be sure you've make a copy of your SD-card and after when you copied SD to PC (harddisc) via datacable or cardreader and after this you gonna formatting your SD-card or you buy a new SD-card.
Then put new or formatted SD-card into your phone and started it up in bootloadermenu (colorscreened) <volume down> and after this you wil see now in place only "serial" changed into "USB".
I'll be hope that this wil working.
I've my HTC HD2 also working when i fixed this.
HTC HD2 / PACman Android version 4.1.2 (latest version) / Magldr 1.13 / CWM recovery 3.2.0.0 <this combine works very simple and als this Android rom is stable and fast without automatically rebooting time.
For more you've check <HTC HD2 Android roms>
I wish you good luck with your phone...

i have the same problem

I had the same problem on my Windows 7 x64. Then I tried to connect HD2 to my older Win XP notebook and there it worked. So I found somewhere, I should update drivers in my Windows 7 system. I downloaded file "drvupdate-amd64.exe" from Microsoft (search in Google for "Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista (64-bit)"), installed it and then it started to work (it took a while, before it started to work, but it started). When I connected my HD2, Windows found the driver, installed it and "SERIAL" changed to "USB" finally.

harjeetgrover said:
Hello,
I recently purchased HTC HD2 from someone. It came to me with Android 2.2 froyo installed in it through NAND. Now when I am trying to put ICS replacing froyo or when I am trying to put WINMO 7.5 Mango along with android it doesn't detect USB device connection.
All other features are working perfectly like, phone charging through USB, USB detection for SD card etc.
USB doesn't detect only when I try to run through MAGLDR. For example: when I am switching ON my phone by pressing Voume down key along with power key, colourful screen appears with "SERIAL" written on it. Now when I connect phone to my PC through USB it doesn't change to "USB" from "SERIAL".
Also when I am switching ON my phone by continuously pressing power key to get into MAGLDR mode and trying to flash using the 5th option "USB Flasher Mode", here also I can see just "Wait USB…" rather as per the tutorials it should display "Wait USB…USB".
Now because of this issue I am unable to use my HD2 using WINMO or with any other android OS.
Please help with any option so as I can use the USB feature or to install different OS. My motiv behind purchasing this set was only the customization I can do with the phone. Now without which my motive is getting failed.. Please help me guys :crying: ..
Thanks,
Harjeet
Click to expand...
Click to collapse
I confess I haven't read all answers so it might be a repetition but what I think is you might have made changes in your operating system, specially in SYSTEM REGISTRY that deals with communicating your devices chipset in particular mode, I think it is a QUALCOMM device, now you should do following things:-
First if you have registry backup, apply that and revert back to previous system registry or in case you have not, restore your OS to any previous restore point.
Then restart system, connect USB cable and start it in the particular mode you asked in question (vol down+power), it should try detecting driver.
If it can't, better solution to try finding QUALCOMM MSM driver for HD2 separately is to download windows active sync/htc sync, which might be having these drivers built in, download it and if it doesn't help, restart your system, then try again, it should work, in case doesn't PM me, as I won't be following this post, most probably even you ain't

[Q] Problems with Magldr installation

I dont get a usb connection to my omnia 7
I tried it on 3 pcs 1 with 64bit 2 with 32bit and all usb ports
On all pcs I installed the usb driver
All pcs recognize my phone but the software gives this error:
[Error Description]:
Please make sure that your device is connected to your computer.
also make sure that right drivers are installed (SAMSUNG_USB_Driver_for_Mobile_Phones.exe)
Try to connect device to different USB port and also you can try to reboot PC.
Also you can try to exclude USB hubs.
[Info]: USBWorkDMLI_SAM.cpp (173)
anyone knows what i am doing wrong ?
regards chris

Hi,
I have exactly the same problem as chris1005, with an Omnia 7.
I strictly followed the instructions to install Magldr:
1) Installing Usb Samsung Drivers
2) Put my phone in download mode
3) Connect it to my pc
4) Launch "DMLI for Samsung V1"
And when i reach the "Connect" step, i get the "173" error (view attachment).
I run on a Win7 x64, my phone is developer unlock.
Thanks for the answers

I had the same problem, but it was solved when I used a USB port on the back (connected to the motherboard) instead of one on the front (connected trough a hub).

Hi,
Thanks for your response, but i tried this method, it doesn't work too, whether the usb on motherboard or the usb hub.
:/.
I don't know where this is blocking.
Is there any other solution to flash a rom on an Omnia 7 than the DFT solution ?
Thanks.

I flashed back from 7.8 to 7.5 and had the same problem again, but ater I rebooted my computer, it worked.
Try to follow this: http://windowsphonehacker.com/articles/tutorial_how_to_install_magldr_and_custom_roms_on_samsung_devices-02-08-12

NdotGdot said:
I had the same problem, but it was solved when I used a USB port on the back (connected to the motherboard) instead of one on the front (connected trough a hub).
Click to expand...
Click to collapse
I tried every usb port on my Pc still doesnt work
tried everything mentioned on xda dev about the problems with the magldr
regards chris

[Q] Windows does not detect my phone

Hey guys. I have a problem with my SGY. Windows does not detect it, tried different cables, but no luck. Running Windows 8.1.
I have also tried it with a different PC, with Win XP, it works. I also ran Live Ubuntu, it also detects it, so it's a problem in Windows.
Tried reinstalling Kies, USB drivers, but it doesn't help, no yellow triangles in Device Manager.
Odin does detect the phone while it is in Download Mode, it is in COM3.
Does anyone know what to do here?

xddxd said:
Hey guys. I have a problem with my SGY. Windows does not detect it, tried different cables, but no luck. Running Windows 8.1.
I have also tried it with a different PC, with Win XP, it works. I also ran Live Ubuntu, it also detects it, so it's a problem in Windows.
Tried reinstalling Kies, USB drivers, but it doesn't help, no yellow triangles in Device Manager.
Odin does detect the phone while it is in Download Mode, it is in COM3.
Does anyone know what to do here?
Click to expand...
Click to collapse
Follow my instructions for how to get windows 8.1 to recognise your phone - links in my signature
Basically
Install Samsung USB drivers from my firmware thread
Remember in Windows 8.1 you have to run the setup in compatibility mode - right click the setup file - click properties - select compatibility tab - select run this programme in compatibility mode for - select windows xp sp3 - apply
Run the setup - it will now run & install
Plug your phone into the rear USB port (any if on laptop)
Now plug in any other USB device that you have already installed eg a USB mouse dongle
Windows 8.1 will now detect your phone

marcussmith2626 said:
Follow my instructions for how to get windows 8.1 to recognise your phone - links in my signature
Basically
Install Samsung USB drivers from my firmware thread
Remember in Windows 8.1 you have to run the setup in compatibility mode - right click the setup file - click properties - select compatibility tab - select run this programme in compatibility mode for - select windows xp sp3 - apply
Run the setup - it will now run & install
Plug your phone into the rear USB port (any if on laptop)
Now plug in any other USB device that you have already installed eg a USB mouse dongle
Windows 8.1 will now detect your phone
Click to expand...
Click to collapse
Thank you for your help, it worked!