Database Users

HTC Touch does not turn on and does not charge

Hey
My friend has a problem with her HTC Touch that it cannot turn on or charge. Sometimes (randomly) the amber light turns on for a second (when we plug it in to charge) but turns off. She changed the battery with a new one which fixed the problem for about a day and afterwards same issue. She also tried with another charger and same issue as well. What could be the problem or how can we fix it?

i had same prob luckily it was in warranty they changed the main board

hi, im a complete rookie on this, i have 2 elf in the same condition, what can i do?. plz someone point me in the right direction!. thanks
ps. ill keep reading

riahc3 said:
Hey
My friend has a problem with her HTC Touch that it cannot turn on or charge. Sometimes (randomly) the amber light turns on for a second (when we plug it in to charge) but turns off. She changed the battery with a new one which fixed the problem for about a day and afterwards same issue. She also tried with another charger and same issue as well. What could be the problem or how can we fix it?
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If it’s under warranty get your motherboard replaced or if you are fortunate you can even get a fresh device but if it’s not under warranty get ready to play a whooping 14K for a new motherboard.
I have got my MB replaced

Bricked Nexus One?

My Nexus One will not charge at all and when I try to plug it into the computer it is not being recognized. The phone itself works but it's running low on power. The last thing I did was flash to CM 6.0.0-RC2 and it worked fine last night and all day today up until a few hours ago. Is there a stock ROM or anything I can do to re-flash the radio and image to see if that helps? Please help ASAP, thanks.

GrandMstrBud said:
My Nexus One will not charge at all and when I try to plug it into the computer it is not being recognized. The phone itself works but it's running low on power. The last thing I did was flash to CM 6.0.0-RC2 and it worked fine last night and all day today up until a few hours ago. Is there a stock ROM or anything I can do to re-flash the radio and image to see if that helps? Please help ASAP, thanks.
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Are you sure you didn't mess up the USB port in the device itself?

Wipe and go back to CM5.08

Wipe and go back to full stock. If it still has a problem its a hardware fault and you should try to use the waranty. Flashing 5.08 or any other custom rom will still leave u in doubt it may be the ROM. Also when/if you do send it back for waranty it'll look alot better if you have stock on it - even if the bootloader is unlocked.

I don't think it will be covered under warranty if the bootloader is unlocked. I was able to put the battery in another one and charge it long enough to put it back to stock. I believe my only option would be to send it back and pay for the repair or buy a dock and charge it that way. Can someone point me to the correct stock ROM just in case I didn't do the right one? I'll have to find a way to charge it up before doing so. I'm open to other suggestions also if anyone has any. It just really sucks that I may have to pay for it because this clearly seems like a hardware problem. It's weird when plugging it into a computer a message will come up about not enough power so the computer is somewhat recognizing it but I can't do anything with it.

Can't you just use wall charger?

I've tried a wall charger, the car charger, and USB and neither of them charge. The computer recognizes it or at least see's some device but I get a message about low power on a USB port.

Have you tried this?
http://forum.xda-developers.com/showthread.php?t=614850

GrandMstrBud said:
I've tried a wall charger, the car charger, and USB and neither of them charge. The computer recognizes it or at least see's some device but I get a message about low power on a USB port.
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This makes me think that you have an electrical problem. If it is pulling down the voltage on your PC there could be a short in the micro-USB port or something else wrong with the charging system.
A dock would be a good test to see if it is actually the port or something deeper. Watch to see if it heats up too much when charging (it will heat up to some degree but it could get seriously hot if there is an issue).

The phone does not get warm at all when plugged into either a charger or USB port. And @cue_32 I have downloading the original shipping ROM but I have my battery charging in someone else's phone before I can put it back to factory. I have a few things I want to try and see if I can get this thing to come back to life. I don't know anyone that has a dock so I can't really test that part out.

Sounds like the connection of one of the power pins on USB port is broken. That would also result in the phone not being recognized, since without having VBUS it won't detect USB attach and won't start the connection.
I suggest returning the phone for a warranty repair, unless you want a phone without functional USB.

That's what I'm going to do is send it in. It sounds more of a hardware issue and should not have been caused by rooting the phone. I have never overclocked the phone and the only 2 programs I installed that required root access was Wireless Tether and ROM Manager. So hopefully the repair goes well and next time hopefully I can root without unlocking the bootloader. I really don't need root but it's nice to have ROM manager and CynogenMod installed.

Well it appears that the charging port is bad and they want to charge me almost 200 dollars. Apparently this is not covered because it is customer induced damage. I guess I wasn't allowed to plug it in to charge it and sync it. I don’t understand this because it was never dropped or anything. HTC used to be very good but now they are getting worse in my opinion. I had a HTC Dash 3G that the microphone didn't work good and they told me it was opened so they could not cover it when I didn't open it up at all.

Anyone want a Nexus One that doesn't charge? It should charge in a dock but I'm not 100% sure. HTC can kiss all of my business goodbye after all this. Time to go with a motorola or samsung android phone.

If you try to escalate your claim with HTC, I think they might be persuaded to fix your phone for free. Sometimes the lower level guys are pretty stingy, but some of the managers are more likely to hook you up.

irishrally said:
If you try to escalate your claim with HTC, I think they might be persuaded to fix your phone for free. Sometimes the lower level guys are pretty stingy, but some of the managers are more likely to hook you up.
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I have talked to 2 supervisors and that got me no where. In fact if I didn't call them every other day I have a feeling I'd still be waiting. When I had an iPhone I had a replacement the next day but now it's just over 3 weeks and I am still without my phone. I went ahead and had them charge my CC and I'll just dispute the charge and ask for pictures. I am always careful with my phones and have never had one break like this. This whole thing is just frustrating. I'm tempted on returning my wifes HTC EVO and getting the Samsung moment or Epic.

[Q] Strange battery issues

Hi all. I got my phone about 1 1/2 months ago, and I always thought that my phone charged slowly. I remember one time when using 4g and connected to the wall charger, it only added about 1-2% after 2 hours. Recently, there are some times when I go to charge after a day and the phone tells me "battery not connected" and the battery icon on the top bar flashes red. I also have a battery widget which says failure whenever this happens.
Is this an issue with the battery or the phone? Is this something that can be fixed by samsungs warranty? My 30 days are up.

I forgot to mention that after turning the phone off, taking out the battery, and turning it back on, all the phone appears to be fine. The problem comes back eventually, though.

Does anyone have an answer? Does anyone else have the same problem?

Sounds like a hardware issue.

That's a problem with the battery. I ordered the chinese batteries from Ebay and one of the batteries never connects - it can only be charged through a wall charger. Try a new battery and see if that helps.

Ok, should I try to contact samsung for a new battery, or should I just go ahead and buy a new one? Is the battery covered by warranty?

fhurricane said:
Ok, should I try to contact samsung for a new battery, or should I just go ahead and buy a new one? Is the battery covered by warranty?
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Hey flhurricane - man - could be either or both now.
I'd find a Sprint Retail store nearby with a repair center and try and get some advice from the guys that get these types of questions more often. They'd know if it was the battery or hardware, and might be able to swap you a battery on the spot just to see. I think Sprint may be revamping the repair policy so go talk to them - if it needs repair - you may be able to get a good deal if you're past 30 days and can't return at no cost. I think they dropped all repair charges down to $35. See here.
Not sure what Samsung offers for hardware issues on undamaged phones, but again, the local repair center could give some more direction.

CHARGING ISSUE - shouldi be worried?

I bought a second hand HD2, however it arrived with a third-party chinese battery. I contacted the seller who apologised and said that battery was a replacement because the original didn't hold a good charge, and he would send the original through the post. The battery however was fully charged so I flashed all the neccessary files and installed NAND Android (my reason for buying it in the first place), however today - the same day it arrived - I noticed that the orange charge light was going off, usually when the phone screen went off. This necessitated plugging the USB lead back in again, and within sometimes less than a minute the same problem would occur. I have checked the battery prongs, reset the the phone, changed USB settings etc and the problem persists.
Just wondered of I should be worried...I am unable to find an identical problem to this on the forums so I'm assuming it's not a ROM issue. I am currently using the Desire port from DFT.
Would a cheap Chinese battery demonstrate this sort of problem?
The seller says he never had an issue of charging the phone.
My next resort is to flash Windows Mobile back on, but I'm at work and a bit anxious so was hoping for someone with some experience to reassure me!
All USB syncing etc works fine...it is literally just charging that's the issue.

Maybe it's your USB that's faulty. I had a faulty usb that would go on and off sometimes too. However I don't see why the battery would affect the LED light, as the battery has to be connected to the phone for it to stay on, and so the battery can't be losing it's connection with the phone randomly, so it's either your usb cord, or the port.
Word of advice, don't let your phone lose power cuz of the faulty charging. I assume you know that MAGLDR doesn't let you charge the phone while off, so a dead battery in our case, is a dead phone. Happened to me once cuz of my usb, luckily there was still a small amount of charge left after i took the battery out and placed it back in.

It's definitely not the cable as I've used an official HTC charger with it which does exactly the same thing. I've also tried with a Samsung MicroUSB charger from my Galaxy S

Maybe it's the usb port then... That's the worst case scenario because you'd have to get the whole motherboard replaced...
However if in winmo you don't experience the problems, then it was just some software problems, so try a different radio and build, and see if they work.
Edit:
Or maybe it's the LED that's faulty. (never heard of such a situation but anything is possible) >.>
Does it still charge even if the LED is not orange/on?

Thing is though I can pretty much get it to stay charging if I don't let it lock and the screen go off? Could this still be a problem with the USB port? I'm getting worried now as I don't like the hassle of sending things back through eBay. I'm wondering if the seller bought a spare battery thinking it was just a battery problem and isn't telling the whole story. Foolishly I didn't test the device with Windows Mobile, I just went straight into flashing as I had put Android on my friend's HD2 the other day in exactly the same way...his is even an ex Virgin Mobile phone like this one. Needless to say, he is having no charging issues.

Dude dont worry , the problem is the battery ! i got two chinese battery ones and both cant charge with the phone, i have to use eksternal charger Dont worry the red and orange led flashes constantly when i try to charge it
Just buy a cheap charger from ebay , and buy a oem htc hd2 battery

Hi thanks for your reply. Mine doesn't flash red and orange though: the orange light comes on as normal and the phone reports it as charging, but after a while (seems to be when the phone goes to standby most of the time) the orange light turns off and the charging symbol disappears. If I unplug and replug again the light comes back on for a period. I've not tested thoroughly but I THINK it will stay charging when I leave the phone out of standby with the screen set to stay on for 30 minutes. I really HOPE it's a battery issue but it sounds slightly different to yours as mine does at least charge to a degree. I'm worried there's a blown capacitor somewhere on the logic board that's making the phone charge malfunction but obviously there's no way of testing until I get a new battery.
It concerns me that the seller said he had no charging problems...he must have been able to charge it somehow as the battery was full when it arrived...could I have burnt something out when flashing?!

Mine do charge to about 50 % and then it stops
Im 100 % sure its the battery becouse the battery has a circuitboard inside of it, and thats often messed up considering its made cheap in china . But test it with your friends hd2 original battery You can 2 see if the wet indicatior has been activated
the " white " paper next to the battery poles should be white and not pink, alltso where the skrewholes of the phone that should allso be white just to make sure your phone is not waterdamaget

I don't think flashing could have burnt something out. Overclocking and generating a lot of heat can burn something out though.
Didn't you receive the stock battery? Why not try it with that, and if the problem stilll persists then it might not be the battery. Either way, it will help you to test out the phone with a stock battery.

I tried it again after a few hours and it charged for a fair while before the light went off again.
I don't have the original battery as the seller has yet to mail it to me.
Does anyone else think it's worth me trying out a stock Windows Mobile ROM to see if it works? Might be that Android ROMs are less forgiving of cheap batteries with dodgy circuitry..

UPDATE
Ok so I've flashed Windows Mobile onto the device and wiped Magldr. The phone now alternates between a green and an amber light on the charging indicator. Looks like Windows Mobile won't charge it at all!
Does anyone know what this means?
I've checked for water damage in the areas mentioned and there is no sign.

Well your best bet is to send it in for repairs. But I'd suggest you test the phone out first with a stock battery.

Well I Only bought the phone yesterday so I certainly won't be paying for any repairs.
Got a replacement battery today - a genuine HTC one.
Plugged in, switched on....flashing between amber and green
I have a nagging suspicion this is going to be an eBay refund nightmare.

have you checked that the pins on the phone is not bendt? pins where battery poles connect to phone

problem solved? fingers crossed
OK so as a last resort I flashed radio 2.15 to the device. Seems that this has completely fixed the problem as without even restoring the phone is now charging properly. It seems that a corrupted radio flash had affected the charge somehow....at least I hope so.
The same problem has not come back again today at all.
Might be worth throwing this solution in a problems and solutions section as I haven't found any reference to it on the net and it might fix things for others panicking over their handsets.

That's nice.
Good for you, since it's a hassle to deal with sending back the device and shizz like that.

was just searching is anyone had a similar problem like me. to the OP yours sounds like my problem.
Had these fake OEM batteries for a while now. Until recently they have been charging ang turning off in 1 1/2 minutes. put a genuine OEM battery in and the problem is gone.
My solution was OEM can charge thru phone but fakes cant, use fakes as backup and charge it thru a desktop charger. goodluck

[Q] Defy Stuck on boot, can't flash SBF

My phone died and now is stuck on the boot logo.
My ClockworkMod recovery is gone, so now it only has the android recovery.
Flashing update.zip doesn't work, as it's unsigned (Whiterabbit).
I can't flash a TMobile UK sbf file (http://forum.xda-developers.com/showthread.php?t=1178243) through RSD Lite, as the Bootloader says "Battery Low Can't Program", then shuts down.
I've had it on charge for 5 hours, but while on charge it keeps repeatedly booting to the motorola logo, and doesn't seem to be charging.
When plugged in to the AC Power, it comes up with an icon of the battery (Which normally shows that it s charging by showing a green bar), but only shows a question mark (http://i.imgur.com/L5FOK.png)
Is there any way I can restore my defy? As I can't use it AT ALL at the moment.
Thanks.

try the mcgyver battery trick
you can try this before you do the battery fix http://forum.xda-developers.com/archive/index.php/t-908480.html.
but i think all os do a factory wipe on the stock recovery
sorry i forgot the other link http://forum.xda-developers.com/showthread.php?t=892026

your defy is not recognizing the battery... the question mark is displayed when you connect your defy with charger without a battery in it...
try changing your battery or charge the battery with a special battery charger and then try to flash..
www.youtube.com/watch?v=YKsxq8SeN3Q

Just an update for anyone who comes across this thread..
I took it into my local T-Mobile shop where I bought it, and they sent it off for repair.
As far as the repair centre knew, it was still under warranty. They couldn't tell it had been rooted.
So I'm happy Phone is already at the shop.. I would've thought they would have called, but oh well Maybe they will tomorrow before I pick it up.
I can finally stop using my Slow-as-hell Huawei U8110 AKA T-Mobile Pulse Mini
Here's what the Repair tracking says.
Warranty Status
In warranty
Repair cost Free of charge under warranty
Symptom Description
Electrical problem - Charging problem, battery
unit not detectig the battery (yes, the guy in the T-Mobile shop spelled Detecting wrong..)
Fault Description
- Battery - Battery meter inaccurate
Repair Description
- Replacement - SCREEN,MESH, SPEAKER, PRIMARY PORT
- Replacement - TRANSDUCER,5X15MM 32 OHM RECEIVER PAD CONTACTS
- Replacement - ASSEMBLY,BATTERY,BF5X,MIN 1500MAH/TYP 1540MAH
- Screening
- Software update
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pk92 said:
Just an update for anyone who comes across this thread..
I took it into my local T-Mobile shop where I bought it, and they sent it off for repair.
As far as the repair centre knew, it was still under warranty. They couldn't tell it had been rooted.
So I'm happy Phone is already at the shop.. I would've thought they would have called, but oh well Maybe they will tomorrow before I pick it up.
I can finally stop using my Slow-as-hell Huawei U8110 AKA T-Mobile Pulse Mini
Here's what the Repair tracking says.
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Hi dude no need to worry about that..just buy a external battery charger in electronic shop,the cost around 60 rupees only.I too faced the same issue and bought charger,charged my phone and flashed it.
Go and do it

madhavandeffy said:
Hi dude no need to worry about that..just buy a external battery charger in electronic shop,the cost around 60 rupees only.I too faced the same issue and bought charger,charged my phone and flashed it.
Go and do it
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I've already got my phone back, it was free I prefer free to money, haha.