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hi! i have a dopod 838 pro. and it suddenly cant turn on. i was just texting then it went buggy (hanging up) then i did a soft reset then all of a sudden it didnt turn on. i was charging it at that time.
the phone never got wet, was never dropped. i installed the official wm 6.1 rom and it had been running for more than two weeks so i dont think the problem was the ROM. battery is good since i still get two days of battery.
i have tried hard resets, used the usb connector to power the phone up. havent tried another battery though. is there any way i can diagnose the problem before spending for diagnostics in the shop?
this was an observation: when i remove the battery and connect it to the charger, LED is red then it disappears when i replace the battery. no amber going. how do i test if the problem is in the battery? battery connector? power? or (please i pray not) the motherboard itself?
a little help please! more power to this forum. thanks!
gab
Would suspect the battery... Red LED WOULDN'T turn on if this was a hardware problem, broken battery connectors and such. However, if you install the battery when the red LED is visible (connected to charger without battery) & it doesn't turn amber (charging) then I'd suspect the battery has died.
Take in to a shop and ask to try a battery, easier if you know someone with the same phone.
Cheers...
i have it sent to the authorized htc center here in our area. the technician tried using another battery but still it didnt work. my phone will be left at the shop for about 4 to 5 days for diagnostics. the technician said that theres a possibility that this may be a motherboad problem like the board short circuited.
but how come? how can this happen?
can anyon confirm that this is a motherboard problem? awh! cant wait for the result of the diagnostics.
thanks!
Hello i have a htc elf0100, and suddenly he doesn't charge anymore nore start. It's completely dead, i already tried a new battery and i even charged the battery with a battery charger. I have measured the contacts of the phone when is connected to a charger and i have 4,7V wich may indicate that the power of the phone is ok. But in fact it doesn't power on. Does anybody know what might be the problem
Mainboard
Is it possible to buy a mainboard for the htc elf0100, and if so where can i buy it and how much will it cost?
Have you had any further luck with this problem?
I have a bought a Touch which appears to be suffering the same problem.
same problem here...
are any of you guys repairing these phones? I would'nt mind having a crack at it.
x86 said:
are any of you guys repairing these phones? I would'nt mind having a crack at it.
Click to expand...
Click to collapse
I tried repairing mine but no luck. There doesn't seem to be anything wrong inside it. Actually I had just finished refurbishing mine and for 2 days I was admiring its brand new white covers... Then, all of a sudden, the mobile turned off and doesn't respond to on/off,resets,chargers ever since. I am also guessing that my CPU must have been destroyed... :-(
I solve this problem whit the rework station, you need to heat the board, like 2 minutes in 400 Celsius, tried to don`t burn the conectors and the stikers.
Yesterday, after 2 months, it accepted the chrarger (led on) for... 1 second and then it started booting (for 5 seconds) but died again...
Wow! It responded again! This time it turned on and stayed on in bootloader! So I flashed it, and it WORKS!
So my tip is: every time you try to turn it on, always try in bootloader mode. So if it turns on, at least you will be able to do something!
Hi papajohn
how did you get it to turn-on again?
mine's dead no power response at all, completely dead, no tricolor, no white screen, no response to hard reset, can't enter bootloader, no orange led indicator when plug into power supply.
papajohn said:
Wow! It responded again! This time it turned on and stayed on in bootloader! So I flashed it, and it WORKS!
So my tip is: every time you try to turn it on, always try in bootloader mode. So if it turns on, at least you will be able to do something!
Click to expand...
Click to collapse
same here..
Hello
I have a problem with my HD. For some reason i don't know i cannot charge it while the phone its still on.The only way i can charge it its when i switch it off.i tried changing the rom to wm 6.5 and 6.1 again but nothing.
if someone knows please help me.
thank you
I have the same problem. very weird.
Have you tried to reset the phone (shut down and power up again) while it's still plugged to the loader?
That helped with my old phone but i'm not sure if it helps in this case.
greetz
playdo
Is that using the charger or from the PC?
If it's the latter, ensure that Settings/System/Power option "When device is turned on, do not charge the battery when connected to the PC" is deselected.
You are a lifesaver!
This shoould REALLY be a F.A.Q.
I would also like a word with whoever came up with the function. When would you ever want your NOT to charge your mobile?
/Lars
laertes said:
I would also like a word with whoever came up with the function. When would you ever want your NOT to charge your mobile?
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Click to collapse
I suppose if your testing a roms battery strength you may not want this function.
Still no charging
I too am having problem with no charing. I have had this problem twice now.
First time (as phone is not under warranty in Australia) I took it to local repair who said they couldn't fix it... long story short it went back to china, came back fixed... or so I thought.
It did the exact same thing, battery died in few hours, then when on charge it would sometimes show steady orange LED on power button for 5-10 seconds then go off and never charge, or two it would blink orange and green for some time and not charge. Now it wont turn on and is only showing orange light for 5-10 seconds.
Also, I read around and found that there is different miniUSB cables, some don't charge and some do, would like the great knowledge of this forum to fill me in on this rumor.
Really weird
It is really weird. I had the same problem. If I put the phone on charge either with charger or with USB cable on PC the charge light blink on orange and green and the phone not charge the battery.And this happens for 2 days. I went on another computer I plug the phone in the USB and curiously it begin to charge (orange light) and fully charged the battery. It also charge on mains. It is really weird I am still investigating this.....
dadustar said:
... If I put the phone on charge either with charger or with USB cable on PC the charge light blink on orange and green and the phone not charge the battery......
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Click to collapse
I have the same problem. I managed to charge it to 40% after i removed the battery for few hours.
I've booked a repair service and now i'm waiting for their answer.
kotsiosbx said:
Hello
I have a problem with my HD. For some reason i don't know i cannot charge it while the phone its still on.The only way i can charge it its when i switch it off.i tried changing the rom to wm 6.5 and 6.1 again but nothing.
if someone knows please help me.
thank you
Click to expand...
Click to collapse
Hi I am experiencing the same problem now, very annoying. Please could somebody help, thanks in advance!
Motherboard Problem
I just got my Touch HD motherboard changed under warranty for the same problem.
Same problem..
I have Touch HD with the same problem, sometimes 1 of 50 phone has full charge, but I can't using my phone everyday.. It is possible to do something with software to cheat device about battery condition? new battery not helping..
AussieMatt said:
I too am having problem with no charing. I have had this problem twice now.
First time (as phone is not under warranty in Australia) I took it to local repair who said they couldn't fix it... long story short it went back to china, came back fixed... or so I thought.
It did the exact same thing, battery died in few hours, then when on charge it would sometimes show steady orange LED on power button for 5-10 seconds then go off and never charge, or two it would blink orange and green for some time and not charge. Now it wont turn on and is only showing orange light for 5-10 seconds.
Also, I read around and found that there is different miniUSB cables, some don't charge and some do, would like the great knowledge of this forum to fill me in on this rumor.
Click to expand...
Click to collapse
Hello, I have the same problem, I tried different usb cables and diferente chargers, I olso tried to charge with the PC and nothing. I starts by showing a orange light them goes to a blinking orange and green, and don't charge.
I found this page http://www.htcrepairparts.com but I don't know what is the problem of the phone, só I don't know what part I have to buy.
If is the motherboard I think that is too expensive and is better to buy a new phone.
Please help me.
I bought a charger from a web site for my Htc HD2 and I can olso charge the battery of my Htc Touch HD, now I can sync with pc but it still won't charge.
Mybe it's a problem with the rom.
The OS is 5.2.29022 (29022.5.3.12)
The Manila is 2.5.20212114.0
The rom is 04.jul.2011 wwe
The rom date 11/20/09
The radio is 1.13.25.24
The protocol is 52.62.25.34u
Some times shows an error saying that is missing a file.
If some one have an answare please tell me.
At this moment the only problem is that I have to remove the battery of the phone to charge it up.
The battery and the phone are OK, but won't charge.
then charger problem. You probably cant charge a HD with a HD2 charger...
mfsr98 said:
then charger problem. You probably cant charge a HD with a HD2 charger...
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Click to collapse
It's not a charger problem, because on de pc won't charge either.
And yes we can charge the hd with the hd2 charger and the oposit way too.
The only diferent thing is the cable, the charger is the same.
I thing that is a problem of the rom.
The error is showed when I power on the phone, and it's .net compact framework error.
I changed the wm 6.1 to a wm6.5 cookey rom.
The BsB tweeks olso reports an error, missing files.
Should I change the rom?
look, if you cant charge, you rather find a solution quick, or you kill the battery and then need to buy a new one to use the phone. but did you try another cable? keep changing ROMs till one works...
mfsr98 said:
look, if you cant charge, you rather find a solution quick, or you kill the battery and then need to buy a new one to use the phone. but did you try another cable? keep changing ROMs till one works...
Click to expand...
Click to collapse
I think you didn't read my posts or you didn't understand it, because I said that I bought a new charger for the HTC HD2, it's a universal charger and I have to take the battery of the phone to charge it.
I maneged to charge the batery of the HTC Touch HD with the same charger, the only problem is that I must take the battery of the phone to charge it.
The problem with the HTC touch HD is that when I put it to charge plugged to the pc or to the electrical supply he won't charge, the led starts orange and then goes to a blinking orange and green, and don't charge.
Now do you think it could be a rom problem?
oh sorry for that, my fault but how do you charge the battery without the phone, do you have a dock or anything? Cause Im not really understanding...
mfsr98 said:
oh sorry for that, my fault but how do you charge the battery without the phone, do you have a dock or anything? Cause Im not really understanding...
Click to expand...
Click to collapse
I have a docking station for HTC HD2, now I bought a new charger, this is the web site of the charger http://www.yiboyuan.net/products.aspx
And this are the images of the charger with the two baterrys.
hi all, my first post. Sorry I'm late. I have a pop up message on my hd2, 1 week old, thats says " your phone's battery is broken and cannot be recharged. Please replace". i have spent the last week troubleshooting. I have come up mt. Tried 2 new batteries, flashed 3 roms, nothing changed. Anyone see this message before?
Nope. I think you should get a replacement.
When the HD2 is put on charge, I show a solid orange LED for a couple of minutes, then a flashing orange and flashing green.
Is this normal?
I think mine just has a solid orange light. Have you contacted HTC customer support?
GraileR1 said:
When the HD2 is put on charge, I show a solid orange LED for a couple of minutes, then a flashing orange and flashing green.
Is this normal?
Click to expand...
Click to collapse
Not normal. It should be solid orange when charging, solid green when full.
Thanks guys, that helps me out. I thought the flashing LED's were a good thing. Guess not. I keep wanting to blame WM operating system because that strange error message "battery is broken" had to have been programed into it right? I have looked into a sim problem, I checked the micro USB terminals, seem ok? Is it possible the orange and green LED's flashing back and forth represent a diagnostic code?
I appreciate any input. I will contact Htc tommorrow but I would really like to fix this myself.
I am looking into power differences as I am in Canada and this device came from the UK. Maybe theres a difference there giving me this strange error.
I had the same experience about flashing led while on AC charging, then it appeared some odd issues,http://forum.xda-developers.com/showthread.php?t=606093
I still have this issue that charging on a AC power, therefor I have to charge the battery via USB to PC, and it is interesting that I am in Canada as well.So the Canadian voltage is not match HD2's ? thats funny.
I suggest you can release the energy to empty, as possible as you can,then recharge it via USB-PC.
I did contact to the HTC support, and seems they are extremely slow to response.
What a pain, a wonderful phone has so many bugs, at least mine is.
I had this message pop up the other night. Soft reboot wasn't working, but after taking the battery out and putting it back in again it started working fine.....
Just a note to put this thread to bed, i have talked to htc today in the UK and the USA and It is heading to the states for repair. Both countries said they had never seen the error message I was getting. "Your battery is broken and cannot be recharged. Please replace your battery."
If anyones interested I will let you know how this turns out.
I got a call from HTC HK yesterday, the HTC guy has never heared my problem as well, he didn't provide me any solution, I said I will contact them again after I get my new battery and this issue still exists.
I hope a battery replacement will solve my issue, otherwise, I have to send it to repair as yours.
Similar Problem
I had the same green LED, pause, orange LED, pause, etc. pattern and my battery would not charge; turned out to be the middle prong on my HT2 that connects to the battery; another person had posted the solution of bending that middle prong down slightly and it worked. Good luck.
i had the orange/green led a couple of days ago and after taking the battery off i noticed one of the contacts bent over after bending it back problem has gone
darryl22 said:
i had the orange/green led a couple of days ago and after taking the battery off i noticed one of the contacts bent over after bending it back problem has gone
Click to expand...
Click to collapse
This LED flashing warns of a malfunction in the charge circuits.
There's is a hardware fault that needs warranty attention.
Or closer inspection of barry contracts.
darryl22 said:
i had the orange/green led a couple of days ago and after taking the battery off i noticed one of the contacts bent over after bending it back problem has gone
Click to expand...
Click to collapse
Thank you darryl22... Had exactly the same problem with one of my HD2 and changing the battery didn't solve it... but bending the middle contact did!
i have not met this problem,
a new battery will help maybe
Hi,
My touch HD has been in the drawer for a few months now and it wont turn on or charge. About a month before I stopped using the Touch HD it occasionally got really hot and I had to take the battery out to reset it. I then noticed it would turn its self off and some times not turn on for a few hours. But now it just wont do anything. I can only assume its the motherboard that's away. This leads on to my next question. How can I tell for sure its the motherboard, and if it is where is the best place to get a second hand one? I have charged the batteries and its still not turning on.
Thanks in advance
Jordan
1.check battery charge or if you can replace it with good one
2.check does phone goes to boot menu
about new or second hand PCB check on internet
BR
Thanks for the quick response. Initially it had no change in the battery but i cut the end of a USB cable off and held it on the battery for a while and I did get a charge in to it but still nothing. It is not even trying to boot up. Nothing on the screen at all.
i think im having the same problem hahaha!