Database Users

Buying nexus one from ebay

Hi
Just wanted to know how warranty is handled with the nexus one bought directly from google: is it activated automatically so I don't need the receipt anymore, do I have to do this myself, is the warranty outside US supported or not? What do I need from the seller beside the device itself? And do I have to activate the device with google? First android phone not from HTC...
Thanks for help.

Can no one help me?

Not sure if this applies to Nexus One, but I had other HTC devices purchased from eBay and the warranty did apply to them.
They check warranty status via serial number, so you don't really have to have anything else.

Hi
I purchased mine through eBay, my first question before bidding was if they still had the receipt.
If you get a problem tell them it was purchased as a present and they should update the details.

edit..................................................

The nexus one is made by HTC.
Its activated automatically (no receipt needed).
It is tied to the serial # (rather than the owner or an address).
Ring HTC and they will tell you how long it has left. (Think my N1 came with a 2 year warranty)

Has anyone purchased any nexus s from the below seller?
http://cgi.ebay.com/Unlocked-Samsun...Cell_Phones&hash=item3f065ee3ef#ht_582wt_1139

I'd go with buying from Amazon. HTC sells an unlocked version of the N1 at a deal. Not sure if it is TMo or ATT. You might want to check on that. Good luck!

got my N1 from ebay. no receipt as it was upgrade from vodafone. I rang htc, gave them imei and they said no problem, I still have regular warranty.

whats the procedure of returning it?

I have a lot of light leaking and the issue of creaking of the left back, so I email the ebay seller I`ve purchased transfy and he told me to contact asus first...???
Is that the procedure to get a replacement?

did you buy frim a private seller on ebay?
if so, then i beleive you woud have to cintact asus

No, he doesn't have private listings

harrys said:
I have a lot of light leaking and the issue of creaking of the left back, so I email the ebay seller I`ve purchased transfy and he told me to contact asus first...???
Is that the procedure to get a replacement?
Click to expand...
Click to collapse
If you bought it from a private seller on eBay, returning it to Asus for repairs is likely your only option. If you bought it from an eBay storefront, you may have additional options.
From which source did you get it?

Underwater Mike said:
If you bought it from a private seller on eBay, returning it to Asus for repairs is likely your only option. If you bought it from an eBay storefront, you may have additional options.
From which source did you get it?
Click to expand...
Click to collapse
http://stores.ebay.co.uk/LABSCOM?_trksid=p4340.l2563
Also, I dont know how to contact asus...

harrys said:
http://stores.ebay.co.uk/LABSCOM?_trksid=p4340.l2563
Also, I dont know how to contact asus...
Click to expand...
Click to collapse
http://lmgtfy.com/?q=contact+asus+uk
-bZj

I didn't see any sort of returns policy listed there (and Google's translation was not perfect, of course). If you received a product which you believe to be defective, I would recommend contacting eBay directly and telling them about your attempts to return the product to the vendor. See whether eBay is willing to intervene. If not, it may be that your only recourse is to send it to Asus for repairs.
Good luck.

First thing to do is to check the auction listing again. See if the seller accepts return and if you're still qualified for it.
If he does and you still are, just tell him so. If he doesn't allow it even though he clearly says he does, file a complaint through Paypal and they'll take care of it.
If he doesn't accept returns, then you'll have to go through Asus for a replacement.

I doubt you can return it to asus, since the warranty is only for the original owner. Asus should ask you for proof of purchase from a retailer, ebay isn't a retailer.
you'll have to file a claim with paypal/ebay telling them its defective

It happened to my mate with a Asus laptop,
Asus actually are alright with warranty,
If you can't provide the reciept then there will go with the manufacturing date,
Which means you should be fine as the TF haven't been out for a year,
Go to the Asus website,
Register the TF,
Then submit the repair form...

http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/
This link may be of use if:
1. The seller is a UK based business.
2. You bought the item new via buy it now rather than an auction.
In this case you'd be protected under distance selling regs.
Regards,
Dave

Gabe3 said:
I doubt you can return it to asus, since the warranty is only for the original owner. Asus should ask you for proof of purchase from a retailer, ebay isn't a retailer.
you'll have to file a claim with paypal/ebay telling them its defective
Click to expand...
Click to collapse
Actually, from the link provided by the OP, it looks like he purchased it from a retailer using an eBay storefront. In that case, a copy of the purchase receipt or invoice is sufficient proof of purchase.

Thanks all of you for the help...
I`ve just sent an e-mail to the ASUS Online Technical Service about the problems of my transy and wait.

RMA - Who do I go to?

Would I contact Google or Asus for a RMA? I am yet another customer plagued with backlight issue.
I purchased my nexus 7 new from ebay, so hopefully I'll still be able to get a RMA for it. I have the original receipt as well.

Do they not make a distinction between registered business vs some random? Rather than caring whether or not you bought it on Ebay or wherever. In other words was it an actual business you bought it from?
And it would be Asus according to Google customer Support. Because you didn't buy it directly from Google.

In the UK the first point of contact for RMA is the place of purchase.
The Distance Selling Regulations apply to eBay BIN purchases and the Sale of Goods Act applies to all new goods sold by business sellers.

I got my N7 from one of online retailer in US and unfortunately it came with headphone jack issue.
I tried to contact Google for replacement and was told Google only does replacement for those device sold by Google Play Store and I will need to contact the place where I ordered it from for warranty. Well, it sold out every where, the place I ordered from saying, they don't have anything left in stock, I will have to wait in line for replacement, and they don't even know when they gonna get it back to stock.
I was then transferred to ASUS tech support, the rep ask me do the factory reset, if still not working then it confirmed hardware issue, I can just bring back to retailer for refund. I asked the option for replacement, ASUS rep told me they can't issue the RMA, I will have to send the device back to them and they will "fix" it for me, he can't tell me how long will it take them to inspect the device and not even confirm i will get the brand new replacement if hardware issued confirm.
Sigh...I am very disappointed and unhappy, not sure what to do next but good luck everyone who need the warranty and replacement and not buying from Google.

[Q] Craigslist Nexus4 16gb offer questions

I have an opportunity to buy a Nexus4 16gb locally on craigslist for $400 which is the same price as my Google order that won't come in for another 5 weeks. The seller appears to be legit after getting his name and googling his name. The phone is in the original box with the Google seal stickers on untouched. I asked if I could open and put my SIM card to make a test call but, he stated no since it would devalue the phone if I decided not to buy, which I understood. I asked for his receipt but, he said all I needed for warranty issues was the imei number on the phone.
Please point out anything else I need to be looking/asking for as I will be picking it up tomorrow at 7pm cst based on feedback from all the awesome members in this forum.
Tia,
Ian B

Mr Ian B said:
I have an opportunity to buy a Nexus4 16gb locally on craigslist for $400 which is the same price as my Google order that won't come in for another 5 weeks. The seller appears to be legit after getting his name and googling his name. The phone is in the original box with the Google seal stickers on untouched. I asked if I could open and put my SIM card to make a test call but, he stated no since it would devalue the phone if I decided not to buy, which I understood. I asked for his receipt but, he said all I needed for warranty issues was the imei number on the phone.
Please point out anything else I need to be looking/asking for as I will be picking it up tomorrow at 7pm cst based on feedback from all the awesome members in this forum.
Tia,
Ian B
Click to expand...
Click to collapse
1. Great price, but I would be suspicious on his reasoning on selling it for $400, not much profit to gain (if at all).
2. Googling his name? What does this have to do with anything? Does he own a company or something? This part makes no sense to me.
3. Google seal stickers... very easy to reseal it with black tape.
4. There wouldn't be any devaluing if you were to test the device with a SIM card. This is bs IMO. The only devalue would be if it was truly sealed and then which I can believe him.
5. I'm not sure about the receipt and warranty but depending on when he bought it. Google Play gives you 12 days for a RMA with them before you take it to the manufacturer. I would take the receipt though, as he can easily just report the IMEI and then you get screwed in the end or something.

zephiK said:
1. Great price, but I would be suspicious on his reasoning on selling it for $400, not much profit to gain (if at all). Not sure on this but he had a 8gb that was also selling for $380. Sounds like buyers remorse or needs money now since they have been listed in craigslist for almost a month.
2. Googling his name? What does this have to do with anything? Does he own a company or something? This part makes no sense to me. He is a starter company advisor locally and well known locally.
3. Google seal stickers... very easy to reseal it with black tape. I will have to inspect case and stickers when I go to buy it. If looks suspicious, will pass.
4. There wouldn't be any devaluing if you were to test the device with a SIM card. This is bs IMO. The only devalue would be if it was truly sealed and then which I can believe him. That is what he told me, the phone box is sealed and unopened. Will inspect before buying.
5. I'm not sure about the receipt and warranty but depending on when he bought it. Google Play gives you 12 days for a RMA with them before you take it to the manufacturer. I would take the receipt though, as he can easily just report the IMEI and then you get screwed in the end or something.
Click to expand...
Click to collapse
. Will ask for receipt for your reason mentioned.
See my answers above. Thanks for your input.

You can make a deal like, Open it and I will test a call and if works I take it otherwise wont. So opening it and not taking it is not an option

Yeah if he won't let you test it **** it. You can't find the phone anywhere opening the box will hardly devalue it at all, if even. Also you should try and get the receipt because AFAIK you need more than just an IMEI for the warranty.
Sent from my Nexus 4 using Tapatalk 2

I would not even consider buying it if you cannot test the phone. The phone might not even be in there for all you know.

THANKS to everyone who responded to my inquiry. Got back a little while ago with the new Nexus4. It is Beauty and the Beast. Already put the case on it and now downloading my apps. The seller was on the up and up, was able to test by making a call, go over the entire phone specially the front and back glass.
Now I get to sit and play with the new toy this weekend. Got to cancel my Dec 8th order and help someone else get theirs quicker.
Ian B

Mr Ian B said:
THANKS to everyone who responded to my inquiry. Got back a little while ago with the new Nexus4. It is Beauty and the Beast. Already put the case on it and now downloading my apps. The seller was on the up and up, was able to test by making a call, go over the entire phone specially the front and back glass.
Now I get to sit and play with the new toy this weekend. Got to cancel my Dec 8th order and help someone else get theirs quicker.
Ian B
Click to expand...
Click to collapse
Congrats. Glad it all worked out and nothing suspicious happened. Happy to hear that the seller changed his mind and let you test it.

I would research the S/N from the box with Google to see if it is stolen. Also if you buy it be sure to get a receipt from the seller to show you bought it and how much you paid.

I bought one from kijjiji $550.00 BNIB 16 Gb Didn't even put a sim in. Broke the seal looked at it that's it.. But I also got a receipt First thing called google had the warranty changed into my name they checked the imei and it was legit :good:
I suggest you get a receipt it has his name on it..
BTW he ordered nov 27 got it on the 29 I bought it dec 16..

Only problem is that only the original buyer can return the device to Google for an exchange if a problem occurs. And they do keep track of who bought them so without the original receipt your only option for the warranty is through LG. What LG does is have you send the phone back to them for repairs which can take a couple weeks and in teh meantime you have no phone. This has been discussed a number of times in several threads already as a few unlucky craigslist buyers found out when they wanted to do an exchange for a defective device.

kzoodroid said:
Only problem is that only the original buyer can return the device to Google for an exchange if a problem occurs. And they do keep track of who bought them so without the original receipt your only option for the warranty is through LG. What LG does is have you send the phone back to them for repairs which can take a couple weeks and in teh meantime you have no phone. This has been discussed a number of times in several threads already as a few unlucky craigslist buyers found out when they wanted to do an exchange for a defective device.
Click to expand...
Click to collapse
No worries, I have his original receipt and google all is well with the imei and receipt for any warranty issues. Love this Beauty and the Beast phone.
Ian B

Just tried getting phone fixed under warranty .. WARNING

At the time I purchased my phone, most of the carrier stores were sold out of the HTC one. However I found someone local who was selling a brand new unit that they had won in a raffle.. so I purchased it from them.. The unit was brand new in a sealed box.
Fast forward to today, I have been had the purple camera issue for a long time now, and decided I would finally send the unit in for warranty repair.. I logged onto the HTC support chat a started speaking a rep.. I explained the issue I was having with the camera. After confirming that I was still having the issue after upgrading to version 4.3 he said he could proceed with a repair order for the phone.. Great I thought, this will be easy. He asked for my shipping address, he then stated that for canadian customers, they ask that we first go to our carrier stores to try and process a warrenty exchange. If the vendor could not do that then HTC could move forward with the repair order.
I explained to him that I had not purchased the phone from a vendor, but it was purchased brand new and sealed in a private sale.
At that point he stated that it would not be covered under warranty because it wasn't purchased by a validated vendor..
What the hell??
I argued the fact that the phone was brand new and the repair was for a well known flaw, but he refused to budge.. stating that purchasing from a third party vendor, the warranty would not switch over because the vendor was not an actual HTC vendor.
Frustrated I ased him if my phone has now been flagged to be out of warranty.. His response was "I would not be able to process this as a repair in warranty as you have provided that it has been purchased through third party vendor."
SO the moral of the story is to LIE…. If I had just lied and said the carrier would not exchange the phone I would have been fine..
Anyone have any suggestions on how to escalate this?

chrisyng said:
At the time I purchased my phone, most of the carrier stores were sold out of the HTC one. However I found someone local who was selling a brand new unit that they had won in a raffle.. so I purchased it from them.. The unit was brand new in a sealed box.
Fast forward to today, I have been had the purple camera issue for a long time now, and decided I would finally send the unit in for warranty repair.. I logged onto the HTC support chat a started speaking a rep.. I explained the issue I was having with the camera. After confirming that I was still having the issue after upgrading to version 4.3 he said he could proceed with a repair order for the phone.. Great I thought, this will be easy. He asked for my shipping address, he then stated that for canadian customers, they ask that we first go to our carrier stores to try and process a warrenty exchange. If the vendor could not do that then HTC could move forward with the repair order.
I explained to him that I had not purchased the phone from a vendor, but it was purchased brand new and sealed in a private sale.
At that point he stated that it would not be covered under warranty because it wasn't purchased by a validated vendor..
What the hell??
I argued the fact that the phone was brand new and the repair was for a well known flaw, but he refused to budge.. stating that purchasing from a third party vendor, the warranty would not switch over because the vendor was not an actual HTC vendor.
Frustrated I ased him if my phone has now been flagged to be out of warranty.. His response was "I would not be able to process this as a repair in warranty as you have provided that it has been purchased through third party vendor."
SO the moral of the story is to LIE…. If I had just lied and said the carrier would not exchange the phone I would have been fine..
Anyone have any suggestions on how to escalate this?
Click to expand...
Click to collapse
Call again and hope you don't get the same rep. If they pull up that you already claimed it was purchased privately, say it was a misunderstanding and blame it on something else (line was breaking up and rep heard parts of what you were saying and misunderstood). Go crazy. Best imagination wins HTC repairing their phone.

why don't you say : mr. this is an htc product. is not important my vendor, is htc and i have warranty.

Thread closed,
These type of threads can be come OT threads very quickly. Also please check for exsiting threads before creating new one. An example of were this could have been posted is:
What you personally like/dislike about your HTC one
Or
HTC One camera purple tint possible fix
Ghost