I have an opportunity to buy a Nexus4 16gb locally on craigslist for $400 which is the same price as my Google order that won't come in for another 5 weeks. The seller appears to be legit after getting his name and googling his name. The phone is in the original box with the Google seal stickers on untouched. I asked if I could open and put my SIM card to make a test call but, he stated no since it would devalue the phone if I decided not to buy, which I understood. I asked for his receipt but, he said all I needed for warranty issues was the imei number on the phone.
Please point out anything else I need to be looking/asking for as I will be picking it up tomorrow at 7pm cst based on feedback from all the awesome members in this forum.
Tia,
Ian B
Mr Ian B said:
I have an opportunity to buy a Nexus4 16gb locally on craigslist for $400 which is the same price as my Google order that won't come in for another 5 weeks. The seller appears to be legit after getting his name and googling his name. The phone is in the original box with the Google seal stickers on untouched. I asked if I could open and put my SIM card to make a test call but, he stated no since it would devalue the phone if I decided not to buy, which I understood. I asked for his receipt but, he said all I needed for warranty issues was the imei number on the phone.
Please point out anything else I need to be looking/asking for as I will be picking it up tomorrow at 7pm cst based on feedback from all the awesome members in this forum.
Tia,
Ian B
Click to expand...
Click to collapse
1. Great price, but I would be suspicious on his reasoning on selling it for $400, not much profit to gain (if at all).
2. Googling his name? What does this have to do with anything? Does he own a company or something? This part makes no sense to me.
3. Google seal stickers... very easy to reseal it with black tape.
4. There wouldn't be any devaluing if you were to test the device with a SIM card. This is bs IMO. The only devalue would be if it was truly sealed and then which I can believe him.
5. I'm not sure about the receipt and warranty but depending on when he bought it. Google Play gives you 12 days for a RMA with them before you take it to the manufacturer. I would take the receipt though, as he can easily just report the IMEI and then you get screwed in the end or something.
zephiK said:
1. Great price, but I would be suspicious on his reasoning on selling it for $400, not much profit to gain (if at all). Not sure on this but he had a 8gb that was also selling for $380. Sounds like buyers remorse or needs money now since they have been listed in craigslist for almost a month.
2. Googling his name? What does this have to do with anything? Does he own a company or something? This part makes no sense to me. He is a starter company advisor locally and well known locally.
3. Google seal stickers... very easy to reseal it with black tape. I will have to inspect case and stickers when I go to buy it. If looks suspicious, will pass.
4. There wouldn't be any devaluing if you were to test the device with a SIM card. This is bs IMO. The only devalue would be if it was truly sealed and then which I can believe him. That is what he told me, the phone box is sealed and unopened. Will inspect before buying.
5. I'm not sure about the receipt and warranty but depending on when he bought it. Google Play gives you 12 days for a RMA with them before you take it to the manufacturer. I would take the receipt though, as he can easily just report the IMEI and then you get screwed in the end or something.
Click to expand...
Click to collapse
. Will ask for receipt for your reason mentioned.
See my answers above. Thanks for your input.
You can make a deal like, Open it and I will test a call and if works I take it otherwise wont. So opening it and not taking it is not an option
Yeah if he won't let you test it **** it. You can't find the phone anywhere opening the box will hardly devalue it at all, if even. Also you should try and get the receipt because AFAIK you need more than just an IMEI for the warranty.
Sent from my Nexus 4 using Tapatalk 2
I would not even consider buying it if you cannot test the phone. The phone might not even be in there for all you know.
THANKS to everyone who responded to my inquiry. Got back a little while ago with the new Nexus4. It is Beauty and the Beast. Already put the case on it and now downloading my apps. The seller was on the up and up, was able to test by making a call, go over the entire phone specially the front and back glass.
Now I get to sit and play with the new toy this weekend. Got to cancel my Dec 8th order and help someone else get theirs quicker.
Ian B
Mr Ian B said:
THANKS to everyone who responded to my inquiry. Got back a little while ago with the new Nexus4. It is Beauty and the Beast. Already put the case on it and now downloading my apps. The seller was on the up and up, was able to test by making a call, go over the entire phone specially the front and back glass.
Now I get to sit and play with the new toy this weekend. Got to cancel my Dec 8th order and help someone else get theirs quicker.
Ian B
Click to expand...
Click to collapse
Congrats. Glad it all worked out and nothing suspicious happened. Happy to hear that the seller changed his mind and let you test it.
I would research the S/N from the box with Google to see if it is stolen. Also if you buy it be sure to get a receipt from the seller to show you bought it and how much you paid.
I bought one from kijjiji $550.00 BNIB 16 Gb Didn't even put a sim in. Broke the seal looked at it that's it.. But I also got a receipt First thing called google had the warranty changed into my name they checked the imei and it was legit :good:
I suggest you get a receipt it has his name on it..
BTW he ordered nov 27 got it on the 29 I bought it dec 16..
Only problem is that only the original buyer can return the device to Google for an exchange if a problem occurs. And they do keep track of who bought them so without the original receipt your only option for the warranty is through LG. What LG does is have you send the phone back to them for repairs which can take a couple weeks and in teh meantime you have no phone. This has been discussed a number of times in several threads already as a few unlucky craigslist buyers found out when they wanted to do an exchange for a defective device.
kzoodroid said:
Only problem is that only the original buyer can return the device to Google for an exchange if a problem occurs. And they do keep track of who bought them so without the original receipt your only option for the warranty is through LG. What LG does is have you send the phone back to them for repairs which can take a couple weeks and in teh meantime you have no phone. This has been discussed a number of times in several threads already as a few unlucky craigslist buyers found out when they wanted to do an exchange for a defective device.
Click to expand...
Click to collapse
No worries, I have his original receipt and google all is well with the imei and receipt for any warranty issues. Love this Beauty and the Beast phone.
Ian B
Related
any tips? anything specific to look for?
if new, then look for descriptions that say the phone is sealed in box, if its just new in box but not sealed then it could've been used and just repackaged to look like new
if used then always look for actual pictures of the phone in the posting, make sure you read what condition the phone is in (scratches or anything) and how long it was used for
the phone should run you anywhere from 350-450
PS: Bought 2 new sealed vibrants off of ebay one for 420 and other for 430
ld006 said:
if new, then look for descriptions that say the phone is sealed in box, if its just new in box but not sealed then it could've been used and just repackaged to look like new...
Click to expand...
Click to collapse
That is excellent advice to minimize buyer's risk, which is why phones in that state command a higher price than just "mint" phones in excellent condition. (Like a new car depreciates immediately when you drive it away from the dealer.)
Also, note that eBay has a Buyer Protection Program to help resolve disputes, and it is in eBay's own interest to guard the integrity of its marketplace. That does not mean they guarantee your satisfaction or even that the phone will function properly. But eBay will guarantee that the merchandise shipped meets the seller's advertised description, and "New, Sealed in Box" is an objective standard.
As a buyer I once bought such an advertised phone that did not fit that description as-delivered, and the seller was not cooperative in resolving the problem. So I had to escalate the issue to eBay, which found in my favor and saw to it that my money was refunded when I returned the merchandise. Actually, that's the closest I ever came to being burned on eBay. I think it is less risky than buying from a Craigslist seller.
I paid 350 for a 2 weeks old one (barely used) with the original box & accesories, all in perfect condition. What a sweet deal!
Check the seller's rep. I wouldn't but from anyone with fewer than 40 sales and a 98% pos rep.
Just my .02
Ebay is great, until you need to talk to them on the phone because of a shady seller!
gonintendo said:
any tips? anything specific to look for?
Click to expand...
Click to collapse
I really don't want to scare you off ebay, however, with a purchase like this, I would do my ebay research very carefull.
You need to know the truth, the truth is, if you run into a problem, you will have tons of difficulty contacting ebay via phone.
I ask you to do 1 simple thing for me, just 1. Try to find an ebay phone number, search their site, search google, try to find a phone number to talk to a human being. Now, if you are able to find a phone number, call the number, see if you can get through to a human being. It took me almost 3 weeks to find a phone number, I litterly called about 20 numbers all of which were fake, old, no longer active, or put me through loops.
Finally, if you do have a problem, such as you paid for the product and didn't get the item, be ready for another saga that can last a very long time.
I've had a case open with ebay for nearly two months, supposedly ebay had decided in my favor, and I was due a full refund. Guess what, ebay never issued me a refund, the case still says open, 2 months now, no refund.
I would procede with caution, and only use paypal.
But, I beg of you, take my little challenge, try to find an Ebay phone number from their site, then if you eventually find one, see if you can get someone to pick up on the other end.
Good luck.
Always pay with PayPal. Any disputes with the seller, PayPal will back you up. They have a buyers protection program. Look it up on their website. By the way, you dont need a Credit Card to use PayPal, you can link it to your bank account if you prefer to pay cash.
SamsungVibrant said:
I really don't want to scare you off ebay, however, with a purchase like this, I would do my ebay research very carefull.
You need to know the truth, the truth is, if you run into a problem, you will have tons of difficulty contacting ebay via phone.
I ask you to do 1 simple thing for me, just 1. Try to find an ebay phone number, search their site, search google, try to find a phone number to talk to a human being. Now, if you are able to find a phone number, call the number, see if you can get through to a human being. It took me almost 3 weeks to find a phone number, I litterly called about 20 numbers all of which were fake, old, no longer active, or put me through loops.
Finally, if you do have a problem, such as you paid for the product and didn't get the item, be ready for another saga that can last a very long time.
I've had a case open with ebay for nearly two months, supposedly ebay had decided in my favor, and I was due a full refund. Guess what, ebay never issued me a refund, the case still says open, 2 months now, no refund.
I would procede with caution, and only use paypal.
But, I beg of you, take my little challenge, try to find an Ebay phone number from their site, then if you eventually find one, see if you can get someone to pick up on the other end.
Good luck.
Click to expand...
Click to collapse
I agree with the poster...to a point. Ive been anebayer for years.
Ebay number? I googled it:
http://contact.ebay.com.au/ws/eBayISAPI.dll?ShowCUPortal&guest=1
Its on the ebay website. Called it too . Current and valid. Long wait time though
I never trust the disputing system on ebay. Slow, almost like they dont care.
However ebay golden rule:
unless you Really truly know/trust the seller....
always pay with a credit card (not visa debit) and using paypal.
Paypal are very quick to deal with fraud/issues and very favorable to the buyer usually (I know, I sell and buy a lot ! ).
Paypal are good if you use a credit card because they are afraid of chargebacks.
Buy from sellers you trust. A good thing to do is simply ask the seller before you buy! They are human too....and if they seem legit (good reason for selling, give you an accurate description of the phone), by all means buy!
I've bought and sold on ebay (internationally):
* logitech mice
* Logitech Keyboards
* Three laptops
* Diamond 1
* Diamond 2
* N82
* N95
* Nexus One
* HTC Desire
* Samsung Captivate
I've had issues but theyve all been resolved on paypal/ebay.
Just my $0.02 and in no way an endorsement or bag-out of anyones comment or services
Oz
I've learned my lesson never to buy anything used that is expensive and mechanically or electronically complex. Good luck with whatever you choose to do!
I've had Good Luck with Craigslist
I've purchased 2 Vibrants and a HTC HD2 from Craigslist.
All three were in next to new conditions and I'm very happy with my purchases. I was able to inspect the phones BEFORE putting up my money. I also require the seller to sign a receipt and provide ID before making the purchase. Can't be too careful in todays world.
I paid $300 each for the Vibrants and $250 for the HD2.
verify that the phone is not stolen. Request the IMEI number from the seller and call T-mobile up to check if the device was ever reported as stolen. I think there is also a website where you can check the IMEI # for its validity....not sure how accurate that is though
ozy944 said:
I agree with the poster...to a point. Ive been anebayer for years.
Ebay number? I googled it:
http://contact.ebay.com.au/ws/eBayISAPI.dll?ShowCUPortal&guest=1
Its on the ebay website. Called it too . Current and valid. Long wait time though
I never trust the disputing system on ebay. Slow, almost like they dont care.
However ebay golden rule:
unless you Really truly know/trust the seller....
always pay with a credit card (not visa debit) and using paypal.
Paypal are very quick to deal with fraud/issues and very favorable to the buyer usually (I know, I sell and buy a lot ! ).
Paypal are good if you use a credit card because they are afraid of chargebacks.
Buy from sellers you trust. A good thing to do is simply ask the seller before you buy! They are human too....and if they seem legit (good reason for selling, give you an accurate description of the phone), by all means buy!
I've bought and sold on ebay (internationally):
* logitech mice
* Logitech Keyboards
* Three laptops
* Diamond 1
* Diamond 2
* N82
* N95
* Nexus One
* HTC Desire
* Samsung Captivate
I've had issues but theyve all been resolved on paypal/ebay.
Just my $0.02 and in no way an endorsement or bag-out of anyones comment or services
Oz
Click to expand...
Click to collapse
ummm that link you provided seems to be for australia.
could you possibly post the working number, so we can call and verify it works.
thanks
SamsungVibrant said:
ummm that link you provided seems to be for australia.
could you possibly post the working number, so we can call and verify it works.
thanks
Click to expand...
Click to collapse
Sure,
Maybe ebay has different policies for Australia...go figure...
If in Aus: 1800 088 741
If overseas: +61 2 8288 0199
Have you tried live help? It has an approx wait time of 15 mins, works only with internet explorer but it is a real live person on the chat line and theyre usually very helpful.
Didnt mean to sound like I was dissing you, I just havent had the same sort of experience that you have and I've been using ebay since I was a mid teen! (I'm in my early twenties now)
http://cgi.ebay.com/New-T-MOBILE-Sa...Cell_Phones&hash=item3cb0e36719#ht_500wt_1154
what do you guys think of this? he claims it's new but there's no box.
double post
gonintendo said:
http://cgi.ebay.com/New-T-MOBILE-Sa...Cell_Phones&hash=item3cb0e36719#ht_500wt_1154
what do you guys think of this? he claims it's new but there's no box.
Click to expand...
Click to collapse
Home-made photo.
Definitely seems legit. I thought the vibrant only had 2gb built in and 16gb on card.....should clarify that.
The price is a bit steep for a used vibrant with no box. I'd watch it but keep looking around at the same time.
Check this one out , http://cgi.ebay.com/ws/eBayISAPI.dl...68431&ssPageName=STRK:MESELX:IT#ht_1286wt_916
Sent from my SGH-T959 using XDA App
thanks guys. i really appreciate it.
ozy944 said:
Home-made photo.
Definitely seems legit. I thought the vibrant only had 2gb built in and 16gb on card.....should clarify that.
The price is a bit steep for a used vibrant with no box. I'd watch it but keep looking around at the same time.
Click to expand...
Click to collapse
a microSD-to-SD adapter, and a 2GB microSD card -- provided more to bundle the movie Avatar than to supplement the 16GB that's already on board.
Click to expand...
Click to collapse
from engadget
http://www.engadget.com/2010/07/22/...ew-shootout-captivate-for-atandt-and-vibrant/
I usually assume new w/o box is stolen or just a used phone they're trying to pass off as new.
http://shop.sprint.com/NASApp/onlinestore/en/Action/DisplayPhones?INTNAV=ATG:HE:Phones
Note: Your phone will not be activated when it arrives. Please follow the instructions included in the box to activate it.
Web specials do not apply when upgrading to a pre-owned device. You’ll instead benefit from maintaining your current upgrade eligibility status.
I was just coming to post this.
I may buy one or two just to root and mess around with.
Worth a shot anyways.
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
I'm thinking about getting one. I dropped my Hero last week and scratched it up pretty badly (I was going to swap housing, but I don't want to bother with that). I'd use the refurb as my daily, with my other Hero as a testing device
cwzkevin said:
It seems a deal! Better than the one I brought from craigslist, paid $100 without sdcard and headset.
BTW, I don't have to activate it, right?
Click to expand...
Click to collapse
I just ordered one. I had the option to have it pre-activated but I chose not to do that. I'm trying to get my husband on the Android bandwagon and this was a cheap way to do it. (He's currently in our family plan with a BB but wants to jump ship to ATT and Iphone. ugh, I know right?) If he hates it, I have a backup Hero and I did not have to extend my contract.
ordering mine tomorrow, went from a htc vogue with android hacked on to it, to a blackberry curve and now to an htc hero till my upgrade kicks in, never again shall i upgrade to a blackberry....piece of crap
looks like they must have sold out of the refurb heroes... :/
sadly wasn't able to order my phone that night due to mail holiday keeping me from getting my debit card on time but called sprint and was told they would have them back in stock on thursday
Where do you click to see a refurbished model?
oOMavrikOo said:
Where do you click to see a refurbished model?
Click to expand...
Click to collapse
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
BlaqkAudio said:
They're currently out of stock, but according to the post above you, Sprint should have them back in stock by tomorrow.
Click to expand...
Click to collapse
i emailed their customer support and im waiting for respond, ill keep you guys updated
I looked yesterday and today and could not find any Refurb'ed Heros, there were some others. Wish I had seen this earlier, would have been nice to get one for my daughter.
yeah i checked into it again, won't have any for a while :/ i suggest you look into ebay if you want to try, alot of reliable sellers.
Keep looking... it's definitely worth doing.
Mine came in a Sprint OEM "Certified Pre-owned" box, packaged as if it were new. The only thing missing was an SD card (heck, it would be just 2Gb which is worthless anyhow) and a printed full manual. The phone looks brand new, except for one minor flaw--a tiny dent on the speaker grille. Otherwise, you wouldn't know this was refurbished.
The battery is in a small plastic bag with a sticker closure. It was not charged, so the phone required the full charging time to get going.
i found some from ebay that were bought up from sprint by bestbuy.
I just looked on eBay for a private party selling a Hero. I hate buying from the jerks too lazy to post real pictures of the product. I'm not buying a new phone, so why would I ever buy anything without being able see exactly what I'm really getting?
Anyhoots I won an auction for one the guy says is 4 months old for $133. Just watched for auction ending in a few minutes that fit what I wanted, placed my bid, 10 minutes later I had won.
Not refurbished, and more than $79, but I'm sure my daughter will love it.
Nice job, sadly my paypal account is locked because i forgot about it and never put in my information, i went looking for people selling and accepting non paypal purchases, i ends tomorrow so hopefully i win, it's refurbished.
Here you go guys,
http://www.cowboom.com/search/results.cfm?keywords=htc+hero
should be about 11 up, most are bids but 2 of em can be bought directly and shipped out.
i've just bought a new nexus s from cpw, and the seal tag is broken, but with another seal tag put over the top. i'm guessing this isn't normal and the phone has been used before and a new seal has been slapped over the top. anyone else experienced this?
i'm sure i'm in my rights to reject this.
I would reject it. My first Nexus S was from Best Buy and they tried to sell me the display model. The screen had a dead spot in it. They were baffled when I returned it a few days later as to what could have been the issue with that. Its a display model, and you:
A) didn't tell me that
B) didn't offer me some sort of open box discount as it was essentially used
C) didn't bother testing it to make sure it worked properly
I took it to a different store and they exchanged it for me right away and I am much happier.
after 20 mins phone tussle with cpw the advisor didn't understand that i bought a sim-free phone and kept telling me about my upgrade would be cancelled, that my contract would have to be cancelled too, and that i have to take it back to the store - at my expense - to return it and wait 3 days for a refund. i could then buy another phone instore though... after a bit of to'ing and fro'ing it looks like i can now actually walk out with a new phone, without 'purchasing' a new phone.
to cpw's credit though, i now have a new phone in my posession even after travelling to the store. so all's good (i hope)
also - not sure how true this is - but after i said that sim-free's usually have an extra seal inside the box, and i didn't think it was kosher - she pointed out that this is only with htc devices, and not samsung, and only samsung would have put that seal on over the original box as 'they' don't have samsung stickers...
which also kinda hints that they do resticker other brands.
mine was like that, I wasnt bothered to be honest
Mine was like that as well, seems to be widespread
The ones from Best Buy dont even come sealed. It drives me crazy
What the title says.
Google store
Sent from my Nexus 6P using XDA-Developers mobile app
Google Store today they are offering $50 off on Nexus 5X and Nexus 6P.
Or use swappa
Sent from my Nexus 6P using Tapatalk
Carphone Warehouse if you're living in the UK, excellent prices especially if SIM free.
Google Store...
Edit
While you're there, check out the official 6P accessories. Google just released the live cases and my o my do they look good or not.
ttminh1997 said:
While you're there, check out the official 6P accessories. Google just released the live cases and my of my do they look good or not.
Click to expand...
Click to collapse
I do agree they look great, but I just purchased a dbrand skin a few days ago...
FreebaseJosh said:
What the title says.
Click to expand...
Click to collapse
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
GroovyGeek said:
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
Click to expand...
Click to collapse
Thanks, and I agree B&H is a great store (I actually some of my PC parts from them), now that I know that they carry the phone I'm gonna go with them. They literally have everything tech related.
Sweet I get no sales tax, a $50 Gift Card, and a selfie stick...
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
craighwk said:
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
Click to expand...
Click to collapse
Or you could have bought a brand new one with a 2 year warranty (1 year extended with many credit cards) for $10 more
I got mine off Amazon, $64 GB; standard price of $549, after taxes and whatnot it came to about $600; it's a bit more expensive, but I'm glad I paid the extra because Amazon is awesome, and I'm getting a replacement shipped because my wifi module died after I unlocked the bootloader (how does that even happen?).
Got mine from Best Buy for $449 and a $50 gift card.
I was there and I already planned on getting the 6P so why not.
Sent from my Nexus 6P using Tapatalk
I got my aluminum 64gb from Amazon for $394- plus tax. I.highly recommend Amazon
Sent from my Nexus 6P using Tapatalk
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Heisenberg said:
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
Click to expand...
Click to collapse
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
Click to expand...
Click to collapse
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
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The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
ttminh1997 said:
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
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It is simple. So simple I made sure to add it. Being told about a charge is something to know about. It wasn't mentioned. I mentioned it.
As for your question about what would keep someone from not sending a device back. I said nothing about it being right or wrong. You mention it like I did. I don't think it's wrong. Inconvenience for sure, especially if you didn't do anything wrong and it's not your fault. But I know some people would not return the defective device. Integrity for some would make them return it. As for others, some would not and that's almost certainly the reason multiple companies do that exact thing (charge up front).
---------- Post added at 11:43 PM ---------- Previous post was at 11:41 PM ----------
Heisenberg said:
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
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Again, telling those about the charge doesn't mean I think it's wrong. It wasn't mentioned. And being told about paying for the device again, even as a hold that will be returned is something that should be mentioned.
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.