Database Users

warranty question

all heros have 12 month warranty right? you dont need to apply for it? if anything goes wrong with your phone then you just need to contact htc ? am i right?
thanks

That very much depends on where you are physically located, and where you physically bought the device.
My phone came from T-Mobile UK, and comes with a 1 year warranty. If I have a problem with the device in that time, I should go back to the original vendor (i.e. T-Mobile UK) to seek remedy. In addition, even though I only have a 1 year warranty, my statutory rights are not affected - see this link
Bear in mind that this is going to be covered differently in other regions.
Regards,
Dave

i bought it from ebay. its a simfree version
so will it still be covered.?
thanks

I couldn't tell you definitively.
Assuming you are in the UK, if you bought it from a UK company on Ebay and is was sold "new", then they are responsible. The same may well apply across the EU, but I'm uncertain of this.
If it was bought as second hand from an individual, the situation is not so clear, but it is probable that the original retailer should still be required to honour the warranty.
Regards,
Dave

I faced that issue some time ago and i contacted htc for a problem.
well from what they told me, if the phone wasn't bought at an official htc vendor, then you have no business with htc. Only thing you can do is you can send your phone to htc to get repaired or checked but you'll have to pay for it ( even if you have a guarantee from a shop)
You should contact the store where you bought the phone. And the catch at these local stores is that you should have your guarantee and receipt on your name to be able to claim it. so buying on ebay ...... i cant say for sure

eBay + T-mobile = HTC Warranty ?

Hello,
I'm planning to buy a new HD2 locked to T-mobile on eBay. The question is, even if the seller gives me a receipt, won't HTC send me to T-mobile saying u bought it there, fix it there and T-mobile will say to me that I'm not a T-mobile costumer and will decline?
I mean if something happens and I'll need a warranty

I'm pretty sure that yes, that would be the case. Mine is from O2, and if I put my serial into the htc website it says not today thank you.

Yes
If you don't want to use the HD2 on T-Mobile you will have no warranty as you described.
If you are going to use the HD2 on T-Mobile then as long as the person you buy it from has not used it then your warranty will be good. The warranty is tied to the account that first uses the phone. The IMEI number on the phone registers with T-Mobile on the account it is first used on for warranty purposes, any warranty claims would go through T-Mobile on that account.

Ok - first and most important - WHAT COUNTRY ARE YOU IN?
EVERY country has diferent rules. For example, in the states you have almost no consumer protection but in the UK you have very strong consumer protection.
If you are in the UK I can certainly help you with this.

Hi guys I also have a T mobile locked HD2 bought on Ebay from UK; she is/was an uk T mobile customer. Now the phone is with me in Italy, what can I do to have it replaced?

Its not t-mobiles responsibilty. Under UK consumer law you return the device to the person/company who sold it to you and NOT the manufacturer. So, if you purchased the phone from t-Mobile, then you return to T-Mob, if you purchased from Fred Smith on Ebay, return to Fred Smith on Ebay.
The device is also expected to last for a reasonable lifetime without fault. In the case of mobiles, if they wish to sell them on 18/24 month contracts it should be reasonable for a phone to last 18/24 months.
First you need to contact them letter via recorded delivery post detailing the problem and asking them to fix or replace the device.

return it to htc via t-mobile or directly to htc..
it's quite easy,i do this several times with items purchased on ebay that i returned to pc-world..
they have records that they sold the item as the item have a serial number..

gabbs said:
return it to htc via t-mobile or directly to htc..
it's quite easy,i do this several times with items purchased on ebay that i returned to pc-world..
they have records that they sold the item as the item have a serial number..
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If its Cavallipurosangue you are talking to this is very unlikely to work. T-Mobile will want to tie this up with the customer that they have and it won't.
Acer certainly wouldn't do this for me. I purchased a phone under a company contract (and therefor not covered by consumer rights) and it turns out that phone was already registered to someone else. Acer point blank refused to deal with me, almost claiming that I had stolen property.
In both cases, its NOT T-Mobiles responsibilty (in the eyes of UK Sales of Goods Act) and IF they do repair/replace, it will only be good will and out of there choice.
T-Mobile will have a "contract" (and i don't mean 12/24 month contract) with the buyer who would have been "Fred Smith" and no-one else, specialy not with the two posters here. The two posters have entered into a contract with the Ebay sellers and this is where ALL liability lays.

The Sale of Goods act doesn't cover private sales, which are effectively 2nd user sales. It's a case of buyer beware unless the item is faulty from the outset.
In this case, 'Fred Smith' has a duty to accurately describe something he is selling, but once accepted by the new owner his liability ends, even if it was technically a sealed box sale.
HTC have accepted responsibility for these sort of warranty claims in the past under their pan-european warranty, but they have no legal obligation so to do.
If a foreign buyer buys a T-Mobile phone, and it later goes wrong, his only other option is to contact the seller and see if he will negotiate with T-Mobile as a goodwill gesture.

heh - then they are royaly stuffed if anything goes wrong and depend entirley on the mood of the person they speak to at HTC at the time.
Simple then: If you want a warranty, don't buy from Ebay.

Monty Burns said:
heh - then they are royaly stuffed if anything goes wrong and depend entirley on the mood of the person they speak to at HTC at the time.
Simple then: If you want a warranty, don't buy from Ebay.
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That's about the size of it! So make sure you get a bargain!

HD2 on ebay

Hi,
I have a question. I recall 3 years ago, I bought a samsung SGH ### (I dont remember the number) off of ebay for like 175 dollars or something. I originally had a crap phone and I wanted a really small and skinny one. The phone was brand new, never been opened. A few months later, I called Tmobile and they said I did have an active and working warranty on the phone (I asked the question, when does my warranty expire, and they told me a day). So my question to you wonderful people at xda-developers: If I buy an brand new, seal not broken Tmobile HD2 or lets say a Samsung Vibrant on ebay, will it have a warranty? Now before you say something like, "warranties only apply to those that original purchased the phone from an authorized dealer," how do they know you are not the original owner of the phone? I bought an HD2 from T mobile and I am looking at the receipt and there is nothing on the receipt that corresponds to anything on my HD2. My HD2 has no serial # or SKU #. I wasn't the original owner of that Samsung and I had a warranty. This leads to my final comment/question. Does the fact that being the first person to use a sim on that device make you the only person with a warranty for that device?

URGENT: Need Help ASAP

Hi,
I bought a brand new and sealed 16GB unlocked nexus 4 off ebay from somebody who purchased it through the play store.
After using the device for a few days now, I've noticed that the Bluetooth keeps dropping. I've emailed google who've said they'll take the phone in to check it out and perhaps send a replacement. However, they said since I wasn't the original buyer of the phone, I wouldn't be covered by the warranty as it only covers the person in the name that the phone was bought.
Has anyone had any similar issues, or do you have any advice on what I can do?
Nice the item was new I can't return it tithe seller as he isn't liable for such faults.
Please help. Thanks

AT101ET said:
Hi,
I bought a brand new and sealed 16GB unlocked nexus 4 off ebay from somebody who purchased it through the play store.
After using the device for a few days now, I've noticed that the Bluetooth keeps dropping. I've emailed google who've said they'll take the phone in to check it out and perhaps send a replacement. However, they said since I wasn't the original buyer of the phone, I wouldn't be covered by the warranty as it only covers the person in the name that the phone was bought.
Has anyone had any similar issues, or do you have any advice on what I can do?
Nice the item was new I can't return it tithe seller as he isn't liable for such faults.
Please help. Thanks
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contact the chap you brought it from, he may be willing to help with the RMA

Bluetooth dropping............ flash a custom ROM / kernel.
software problem not hardware

I would have to agree with the post above me. I would try to fix it with software before trying to to get it repaired/replaced with Google. It's what this forum is for!

Pretty common when buying from scalpers on eBay. Even though it may be unopened, you are buying a "pre-owned" device sold by a private party and not an authorized retailer.

Bought UK Contract phone from someone - gone faulty

I bought an S8+ from someone who upgraded their contract, which has developed a line across the display today. Will Samsung repair it under warranty regardless?

Samsung might need a receipt but you'll have to check. Worst case the repair will have to be initiated and done by the original owner. If this person is a decent human being they should be able to handle this for you, either through the carrier or through Samsung.

It should be repaired.

It depends whether the warranty is transferable. Hisense TV's for example don't allow warranty transfer. You'll have to read the Ts&Cs.

Just came off the phone with Samsung UK and they've organised a brand new phone to be delivered on Tuesday, no questions asked. Brilliant.

just make sure you get a copy of the upgrade paperwork from the original owner and then just do the warranty call saying you are that person and give your work address to get the phone sent back to.

mikey_sk said:
just make sure you get a copy of the upgrade paperwork from the original owner and then just do the warranty call saying you are that person and give your work address to get the phone sent back to.
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No need, new phone delivered this morning. I see lots of people have problems with Samsung support but I really can't complain as it was a painless experience.
My only worry buying a contract phone from someone else was that they would report it stolen and me ending up with a blacklisted phone. No more such worries as I have a new IMEI number.