Related
I apologize with administrators of this site if this topic was
already discussed and if I am using the forum to address a
claim on this phone model. I hope someone form HTC would be
reading this forum so please let me also write this message to them.
Dear HTC,
mostl of us already know, HD2 screen is extremely fragile,
made of tiny glass, and we all have to keep care with it.
I did, I read what happened to other users before of me,
and I always was careful in handling it. Almost I thought it up to
few weeks ago.
Accidents are non predictable and it happened to me that HD2 has fallen from the bed down on the parquet and broke its screen in a hundreds of pieces. As for the other the phone was still working but unusable.
My first though was it is my fault, I had to be more careful, but after a while a really do not understand why a phone should be so fragile. It was really the first fall of the phone and the height was really short (about 30cm)
Why your phone should not have to pass at least a 30cm fall test.
Probably this should have been a condition to prevent selling phones to unacquainted customers. But this is not the case for HD2.
But the incredible thing had still to come, after checking the cost for replacement parts on the web (from 25 to 50 euros) I send the phone to HTC repair and now it is coming back with a bill of 220 Euro.
I have to say that this policy is regrettable, the cost for the repair is more than 1/3 of the cost of the whole device, and about 10 times the cost of
the replacement, event if the cause of rupture is not to be fully charged to the responsibility of the customer.
Unfortunately I had a responsibility on this phone against my company and I had to pay the repair at any cost, but for no reason I should have done it if I was the proprietary of the phone.
I had tenths of mobiles before, and really this is the only one who broke at its first fall.
I am writing this message not only to claim about this unfair repair policy that is demonstrated by the overcharge applied from the assistance, but also to warn all those users like me that use this phone as a means of work and choose their phones on the technical specifications and rely to the quality of the producer.
I am surprised from HTC since I already had three mode HTC devices before of this, and neither experienced this fragility in their previous models. But, this was not the case for HD2. Its robustness do not respect even a poor standard.
Finally I wish to warn other forum users about the cost actually applied for repair.
Best Regards
C.Alberto
I'm sorry that your screen broke and the repair was so expensive , but from first hand experience I can tell you the phone isn't as fragile as you describe it.A week back a friend of mine was playing ShootMe(game where you use accelerometer to simulate different guns) and the phone slipped off his hand(around 1m height) and slided for around half a meter on a parquet floor.I rushed to pick it up , ready to shed some manly tears for my 1 week old phone , but when I picked it up there was nothing except some dust(I had invisible shield so that probably saved it from scratching).Needless to say after that incident I got a pouch .Anyway , I'm not saying it is not fragile , it is ,just not to the extend you are describing or maybe I was lucky?
I can't imagine an HD2 suffering any damage falling 30cm onto a wood floor. I dropped mine recently over a meter onto the pavement, resulting in only small marks in the plastic.
Depends
I guess it strongly depends on the angle of impact with the floor, it it goes down with the back then could be ok, but if, such as in my case it impact from one edge, it does not match the height, the display will break.
I can clearly see on my display the the point of impact along the edge from where the break started, and I repeat in that case it was only 30 cm high.
I guess you have been really lucky in your episode, since mine was the first fall first break actually I experienced 100% fragility.
I had read alot of similar happenings before thinking I was alone and decide to write.
sending it back
... and actually I am seriuosly thinking to send it back, I have a work always on the go, and this is a risk too high in case of continuous travels.
Insurance
I bought mine unlocked, paid alot. Ins. was 85.00 for 2 yrs against water,screen, pretty much everything. I have dropped mine twice from 1m,no damage. I do have it in piel frama Imagnum case. Both times it landed on corner. Sorry for your lose,,,Quig
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Last night the same thing happened like it happened to OP, my hd2 felt from my bed into the wooden floor. I was ready to cry after it felt but for my surprise it wasn't even scratched at all. While taking it out of under bed it got some little scratches on the screen protector but no scratch on the phone itself or any other visible damage.
I will agree with OP here, it all depends on the angle of the fall.
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
spamtrash said:
Mine fallen from approx 1.5m onto concrete tiles. Case in the corner got scratched, but the display/touchscreen survived it. It was 30cms only indeed? Amazing
Click to expand...
Click to collapse
yeah, it always depends on where exactly your hd2 falls... same with the gayPhones...
FiwiPITO said:
In Portugal I Payed Last week 167€ for Screen and Lcd repair...
Cumps,
Fiwi
Click to expand...
Click to collapse
Next time I will better do to send it in Portugal for repair At least it is 50Euros less
Did you had also the LCD repaired for that price?
The price for reparation of mine was only the capacitive Glass cover
Hi everyone looking for some advice.
Yesterday I noticed my Galaxy S screen wouldn't come on after taking it out of my work trouser pocket. Did the usual took the battery off and re-installed it. The screen is now black and not showing anything apart from the very top of the screen which shows some colour and fuzziness. I noticed this morning a half inch crack to the screen middle left of the phone which is internal. The crack is underneath the screen. Now I am 100% this has not been caused by me. The phone has been in a flip case since new and I have never dropped the phone or extreme pressure applied to the screen. The phone is in mint condition with no scratches what so ever. Took the phone to T-Mobile this morning as it is covered under warranty for 24 months and the phone is a year old. The first person I spoke to looked at the phone and saw the crack. They said to me that there would be no point sending it off for repair as it would be deemed as accidental damage. I did point out that there was know way I caused the crack. The person stated even having it in your pocket can cause the screen to crack if pressure is applied to it by other items e.g keys or if I pressed against it. The phone was the only thing that was in my pocket and it was a side pocket of my trousers where no pressure is ever applied. I have kept it in the same pocket of my work trousers for a year and never had any problems. The person then referred me to another collegue who was more helpful. She looked at the phone and confirmed that it was in mint condition with no scratches to the phone. She advised that she would send it off for repair but did explain that they could refuse to repair it or replace if it was deemed accidental damage.
I just have this bad feeling that it is going to come back with them saying it was my fault even though I know it wasn't. Does anyone have any views or opinions on what to do if this happens. I have searched the net and found other people around the world who have had the same problem with their Galaxy S. Looking at prices I will be looking at a few hundred pounds to repair it which I don't think is worth it.
I know you say adamantly that you did not cause the crack, But in some way or other you must have..
I know you are extra extra careful with your phone, Im the same as mine, But there is no way the screen could just crack on its own.
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
The best you can do is hope it gets fixed under warranty, Otherwise scout around for a phone shop that could replace it for you.
azzledazzle said:
It doesnt have a mind of its own, It didnt crack due to stress, it wasnt poorly. You must of accidently cracked it without realising.
Click to expand...
Click to collapse
Yeah .. sure!
Let me give you an example of ... my car.
The story:
Windshield broken due to a small rock on the highway (the usual stuff). Went to repair shop, new windshield installed. Everything was perfect until this summer (2 years later). The windshield was still in great condition, no cracks, no pinches, no nothing ... as new. One day, during the lunch break from work I've started the engine, and in one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
Who's fault it is? Mine for miss usage? Manufacturer of the windshield? God? poor assembly at the repair shop? pick one.
I would say that the amoled will be replaced because its obvious no mechanical stress was applied ... it was just a faulty unit, nothing more. I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
ro_explorer said:
one minute after the air conditioner started, the windshield cracked. It was a very sunny day and my car was parked in the full sun.
I have a friend who replaced the amoled screen, under warranty, due to 3 dead pixels ... twice.
Click to expand...
Click to collapse
wouldnt the heat from the sun, Then the sudden cold cause such thing to crack ? glass DOES break due to rapid temperature changes, Try this at your house. Put the hair dryer to the window on a really cold day and leave it till it breaks .
And your friend got his screen replaced because of dead pixels.... That is a fault, that was not his fault.
Its a strange case, but its hard to think the screen just broke of its own accord.
I was trying to underline the obvious .. sometimes things break doe to some other reasons than "you". It is obvious that a glass will be under great stress if you put it uncer big temperatures changes but still ... that glass was supposed to resist to such stress.
Same thing with the screen in question: the amoled is a thin film placed on top of some strong substrate. The whole structure is supposed to resist to certain stress and there is no way you can break it by miss usage unless you will break the outer glass also (gorilla glass + capacitive digitizer). So, no matter we are talking about dead pixels on a 2 months old screen or of a cracked amoled structure under the intact gorilla glass, the "cause" is the same : faulty unit (maybe is the amoled itself which has a flaw, maybe is the way it was mounted in the phone ... doesn't really matter).
Maybe your right, But the whole thing is still very strange.
Anyway lets just hope the outcome is better, and it gets fixed under warranty.
But you know what these service centre folk are like, They will try anything to avoid repairs.
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
sandeept said:
Thanks guys for your replies. As I said the crack is internal underneath the outer screen so surely if I had damaged it the outer screen would be damaged. I'm not very hopeful that T-Mobile will repair it but I'll just keep my fingers crossed.
I will let you know the outcome.
Thanks
Click to expand...
Click to collapse
Does your contract have an insurance policy ? if so that should cover accidental damage (i know its not accidental, But they may say it is)
And if not, are T mobile fixing it, Or are they going to send it to samsung ?
Gotta admit its a cracking screen eh? [Nt]
:d :d :d :d :d :d :d
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
sandeept said:
Unfortunately I didn't take out insurance. The phone has been sent away by t-mobile for their repairers to assess but they did advise that it probably will come back not repaired due to the crack being my fault even though I said that I believe I didn't cause it.
Click to expand...
Click to collapse
Well if tmobile send it back UN fixed, Send it back to samsung, Is it still under the 12 month warranty ?
I believe the warranty expires this week or next so probably wont be able to, thanks for the suggestion.
If you get it back from T-Mobile unfixed, sent it directly to Samsung.
Maybe they'll still fix it. If they dont they'll probably will call you to tell you how much fixing it will cost. Start telling your whole story again and again, make them tired of hearing
If they dont listen, tell them you want to put in a complaint. Ask for an email adres or something were you can send your complaint email to. Dont let them send the phone back.
Send a large mail explaining everything, maybe put in some laws that apply to your case, like that it has to be faulthy when manufactured etc.
Also that you havent had any scratches on it and that the crack is UNDER the glass.
If they reply again with "we dont fix it" again send a mail with telling them that the phone is in mint condition and that the crack UNDER the screen came out of nowhere and that by law they have to fix it. Make them believe you'll sue them in court if they dont fix it.
Even call them if necessary.
Do everything to be a pain in the ass and meanwhile make sure they dont send the phone back during all this.
Maybe it will work, maybe it wont. But its better then giving up. Gives you a bigger chance of success.
manufacturers like dont like problems that take a long time. And if you proof yourself to be an annoying customer, one that shows he wont give up and do everything that they can to give the manufacturer a bad name, they'll probably think its better to win that particular customer over then to fight him. They dont like bad press.
Maybe they'll fix it, maybe they dont, maybe even they'll give you a discount at fixing it. At least you didnt make it easy for them.
Thanks for the reply. I am definetly not going to just be pushed aside and give up. If the phone comes back un-repaired I am going to complain to T-mobile and keep complaining to them. I will also take your advice and send it to Samsung and complain to them. I know lots of other people who have iphones without cases who do not look after them, scratched, dropped and are still working fine. Then the opposite end there is my phone which has been in a leather flip case from new protecting the screen. I have never dropped it and it doesn't have a scratch on it. Really annoying!
Really there is only one reason a screen/windowzsheet of glass whatever will crack and that is due to force. Force of some sorts was applied to the screen and honestly, as much as you don't want to hear it, it was almost certainly because you leaned on in it. In the pocket and your next a desk, or a chair, and you wouldn't even know its happened 9/10 until you take the phone out to use it. Often the phone will still be "functional " except for the dark screen so you can still feel it vibrate with may's so it could be some hours later before you realise. Another possibility is it was a previous drop or bump that wasn't enough to do it there and then and has simply hit breaking point on this unfortunate day. :'( other causes are to much pressure when a replacement is fitted, as happens with car screens more often than you would think, all it takes is the smallest little bit of awkward pressure and sure enough. Extremely rare for this to happen on a phone as the screens are mounted and held in place in a fundamentally different way.
I've worked in phone shops and car dealerships to qualify my above statements and honestly for all the hassle you are going to face, from people like me mostly, that it simply doesn't break on its own and you being aware of the force is a mute point. The fact is the force was applied and the screen broke. You knowing it happened or even being responsible is not the point, the point is was it a manufacturing error that caused it. They gonna say no and its going to really piss you off and when all is said and done you'll wish you just got a new screen off eBay and fitted it yourself or found someone local who does it.
Just saying is all...
Hope you find a solution mate and I'm sorry if it seems cold but dem de facts....
Sent from my GT-P1000
Hello guys i am new so i have a quick question.I see there and there someone complaing for broken screen on samsung galaxy from itself is this some general case like some HTC or just 1 in 1 000 000?I buying samsung galaxy s or google nexus s (s lcd) depending on your answear?
Sory mate for posting in your thread but this is prety much connected with your problem.
Any news on your issue ?
@OP, Any update??
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
sandeept said:
Update
T-Mobile repair centre emailed me last week stating that the repair was out of warranty as it is physical damage and they quoted £138 to fix. I refused the quote and asked for the phone to be returned to the shop. In the meantime I wrote a letter of complaint to T-Mobile. I picked up my phone a couple of days ago from the shop. Yesterday morning received a phone call from a really nice lady at T-Mobile complaints investigation team. I explained to her the whole situation and she immediately said without disputing it that they would replace the phone free of charge for a new one. Hopefully it is arriving tomorrow - RESULT!
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Click to collapse
WOW !!! that truly is a result ... Great news man ! I Highly highly doubted you would get any help considering the extremity of the circumstances.... its like a 1/10000 chance of that happening lol.
Buts its great that you are getting a new phone and havent been left with a HUGE bill.
a little moaning and complaining can go a very loooooooong way
So I upgraded from my Galaxy S3 to my new S4 with Telus last week.
Yesterday night I was sitting down playing with my phone. I put it in my front pocket, and then took it back out less than 30 seconds later, while still sitting. I keep my phone in an otterbox, with screen protector, and keep nothing else in the pocket I keep my phone.
When I took my phone out, I noticed the display wasn't working. Sounds, etc were fine. After careful examination I noticed 2 small hairline cracks, one from the top middle, going down/left to the side, and another from the left/middle, going towards the other crack - however there is a large space in between where it is not cracked.
The cracks are NOT on the outside plastic piece, nor on the screen protector. They are on the inside screen only. There is some pixelization on the "top" area past the crack, and solid black/not working on the bottom. Never dropped this phone, put any excessive stress/pressure on it - absolutely blows my mind how this could happen.
So I went to Telus today to speak to them, they looked at it and the sales lady confirmed theres no impact marks on front/back and it just seems strange. The manager told me if they sent it away it would be 99% chance not covered under warranty and I would have to pay. He told me my best chance of anything, is to call Samsung. I left more than unimpressed.
So I call Samsung this afternoon. I tell them exactly what happened, draw the scenario out clearly - He tells me physical damage is not covered under warranty and screens do not break themselves. I tell him I agree, but there was no negligence on my part and I feel this must be a defect of some sort. He tells me he has never heard of this happening before and there is nothing he can do for me. I tell him we are are a wall and not understanding each other and ask to speak to a supervisor. Supervisor tells me the best they can do is give me a USP parcel to send my phone in to get looked at. If it's determined if it's physical damage, then I will have to pay to get it fixed and they will send me a quote and the phone back, if it's a defect of some sort they will cover it.
Just by the language that was used in the conversation (IE: Physical Damage, not covered) I don't have very high hopes on this matter. I understand it's physical damage, but that is very broad language. It's not physical damage due to negligence, but can this be proved one way or another? If only the screen shows a hairline crack, but nothing else - could this be my fault? If they do tell me it's not covered and I am to pay - What more can I do? Aside trying to fight Samsung in court over this (High cost, time, chance loosing and paying more), what are my options? Has anyone ever seen this happen before?
I'll upload some pictures in awhile.
Edit: Wow i'm not the only one, this guy wanst using a case though but still! I had an otter box on mine.
TL;DR - Screen broke, never dropped it or used carelessly, Telus won't do anything. Good chance Samsung wont cover it. What do
I had the same issue with my s3 that was in a Otterbox defender... Tmobile and Samsung told me the same thing and I was very disappointed...
The cracks wasn't even visible outside the Otterbox
X10a-Freedom
And the pictures...
Could the otterbox be putting compression stress on the phone edges?
Sent from my SAMSUNG-SGH-I337 using xda premium
I've noticed this device doesn't seem very sturdy. I wouldn't suggest trying this, but if you just hold each end long-ways and give your hands a slight twist it seems it's very flimsy. I don't doubt the gorilla glass 3 is strong as balls but the underlying screen isn't, which is what seems to be cracking a lot.
I think samsung made the phone so thin and poor choice of plastic grade that it can't withstand some normal wear and tear very easily. Had samsung choice an extremely tough plastic compound it may be a different story. Ever seen the plastics used on R/C cars? That stuff is tougher than nails! But hey, at least your screen won't get scratched!
orlandoxpolice said:
Could the otterbox be putting compression stress on the phone edges?
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I was thinking the same thing since my phone was never dropped or anything like that... In my case I would have never noticed my cracking if I didn't clean it
X10a-Freedom
I'm not sure about the otterbox case putting unnesseary stress on the phone or not. I dug up a few threads on here related to simmilar problems with the S4 - Others have had "pockets breaking AMOLED's" have NOT had a case on their phone.
Tough to say. I guess the case helps from impact damage such as a fall, but the AMOLED screen is still too fragile from flexing, case or no case.
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Questions and help issues go in Q&A and help section
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Thought id post here about my Xperia Z3 and how things went from great to worse. Bought the phone last November here in Finland and was a happy little peasant with a brand new phone. Loved the phone but quite early on I think i managed to break the back glass myself (?). I didn't drop it, it just cracked... The phone was denied warranty back then due to mechanical preassure (saying it's my own fault it cracked). Well that was no biggie as it was just the back cover and it didn't make hte usability of the phone any worse than it was. And it may as well be that I've broken it myself, not being carefull enough. Picture #1, #2, #3. Sorry for the poor quality, but as you can see there's no damage on the sides indicating it being dropped, but still it could be my own fault.
Fast forward half a year and I noticed that my phone had a yellow tint on it's display right next to the micro-usb port. I took the phone for warranty and waited a few weeks. The local service company denied warranty due to improper use of the device quoting the phone being bent, cracked rear cover and the LCD screen glue being broken. I was really surprised and I hadn't noticed the bending or the glueing being an issue. Received the pictures and it indeed was bent and the lcd screen glue was torn. Still, the phone wasn't mishandled in any way, well it did drop a few times but nothing major.
Pictures from the service: #1, #2, #3, #4, #5
Well there's no denying those pictures. To be honest, I would have expected the phone to not bend (keep it in my front pocket) and havn't taken the phone with me to sports or anything like that. So my phone was denied warranty as all damage to the phone was not due to poor build quality but to improper usage of the device. Took the phone to my local reseller where I bought the phone for consumer complaint as I couldn't have in any way be held accountable for the LCD screen defect or the poor glue. Bending ok, mayby... but still think this is a little bit far fetched and the rear cover i can definately be held accountable for. But the screen? Really? The service center said that the phone would need to be replaced completely. Sony official response was that it's not due to build quality issues but to damage caused by improper use of the device. They stood behind the service center and device is officially out of warranty now.
Well I did order spare parts and replace the LCD screen glue myself, and the back cover was held tight but the LCD screen wasn't. I managed to almost pull out the complete screen without heating it up first. As a result the glue came off in a wierd way as seen in the picture here. I really doubt the way the screen was glued could be my fault and has to be an manufacturing error.
Anyway, this is my story with my Xperia Z3 phone. Now i'm stuck with a faulty LCD screen that has burnt yellow tint close to the micro-usb port and it's a really ****ty way to keep the phone for another 12 months or so untill it's paid off (24months payment). Here's the gallery with all the pictures link.
TL: DR: Phone denied warranty (yellow tint on LCD, LCD gluing broken, bent phone and cracked rear glass. Last two might be my fault, but the first two couldn't be. Warranty service and Sony claim i've caused all damange to phone. Can't say i agree
they are right... NO ONE would approve warranty when there is physical damage....
They always have to prove that the defect you want them to repair was caused by you. So physical damage is not always enough for them to reject a warranty repair.
In this case, however, I can easily imagine both defects being caused by you bending the phone, so I'm not that surprised they denied your claim...
Whatever. I spent ~$160 fixing my phone. Both sides glass broken and phone unusable. Under std warranty (bought through expansys-usa.com) sent to sony/texas, waited about 3 weeks (forever) and rcvd a brand new phone back. Back is once again cracked. I will say this. Unless a proper case comes out, I won't be buying any more sonys. The best hard case now is the lovemei ($35) imo. Carrying case? Maxpedition TC-2. With a lovemei case get a TC-3.
I have the Z3 since it came out, bought it right at release. Only use a soft case, always have it in my front pocket. It's with me when I ride my bike and I took pictures of the kids in the water. So far no issues, except two bright spots in the lower part of the screen. So far I've been too lazy to get it repaired/exchanged.
Same for me too. 5 months old and its the 3rd time I sent it to Sony because of warranty.
Screen cracked for no reason.
The reasons before were Bluetooth not working and battery dieing.
Definitely my last Sony.
Cozmos23 said:
Same for me too. 5 months old and its the 3rd time I sent it to Sony because of warranty.
Screen cracked for no reason.
The reasons before were Bluetooth not working and battery dieing.
Definitely my last Sony.
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Click to collapse
Screen cracked for no reason, strange...maybe it is not cracked at all...maybe you have some sort of hallucination when you look at it, and it happens only to you and only when you look at it...
EDIT: OP - first two faults are caused by your abuse...so I don't see any point of this thread...
No front or back cracks or damage for me yet. I got mine back in March and installed tempered glass on the front which I broke the other day. The only issue I have is yellowing around the soft keys caused by me I think. Front pocket and I basically do parkour at work as a residential window cleaner I jump a lot of gates and fences everyday. To be perfectly honest I'm surprised the phone is still in 100% condition on the outside. [emoji12]
EDIT: OP - first two faults are caused by your abuse...so I don't see any point of this thread...
The point was that they pinned all of the damage on me and claimed I was responsible for the poor glue used with the LCD screen and the screen errors as well while I could in no way have done that damage by using the device. And I really doubt a cracked back cover and the slight bending could cause either of the problems with the screen. The idea was to share how it went down and perhaps to be of use to someone. Seems though it won’t be so let this post be buried.
Sure I’m a little bit surprised a device could even bend and thought it was just something that would happen if deliberately done. Never had that with any previous phone from any manufacturer. I will buy smaller phones next time or sturdier ones so I can keep them with me. Not saying it’s a common problem as it surely isn’t, just going to make different desisions in the future.
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Click to expand...
Click to collapse
You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
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I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.