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Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
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Ouch nobody? Haha
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chuckenfoot said:
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
Sent from my Galaxy Nexus using xda premium
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Asus should cover it. But you will have to send it to them and hope they deem it was a manufacturing defect and Hope they don't say it was your fault.
chuckenfoot said:
Ouch nobody? Haha
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Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
SoHaunted said:
Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
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I didn't try any fix.. I didn't know I had an issue for very long until it cracked.... I'd own up to it if it was me
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But seriously... Does anyone know who to contact about this?
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You have to contact Asus directly if not purchased from the Google Play Store.
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LOOK AT YOUR WARRANTY CARD!!!!!!! It's in the box!
Then let me know what they say when you call/email
Just wondering if it's just me that likes to take my phone out of it's case occasionally while I'm at home. I like to use it naked every now and then.
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I do.
I got a jelly case and another leatherette case with flip cover.
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My one has never been in a case.
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Bought an S-Line TPU case a while ago, but I really like how the phone feels in my hand without it. Haven't used the case in more than a month.
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I find myself taking mine out of my case when I'm at home occasionally too. Its a very nice phone to hold in your hand in my opinion, but always keep my Quicksand case on when outdoors.
I'll have to disagree here.
My phone is my baby. I keep it in its case all the time. Since I have the elago barely there case, the case is already barely there. Lol.
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Case? What case... load of old rubbish. Don't get me started on screen protectors!
My phone looks nice and feel good with the case on it
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Lots of money was spent on the design and ergonomics of the phone....Why ruin it all by putting it in a case. Phones don't last forever, they're good for 6 months, then get a newer one.
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uf21 said:
My one has never been in a case.
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that
plus, it doesnt fit in the pocket with a case
I'm the same way man
Mee too
I love how the phone feels on my hand.
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I normally buy cheap cases and they get scratches and stuff making it look horrible. So i have not had a case for a month i am gonna get me an expensive one this time abd see how it goes. I saw a sgp one for £29.99 gonna give that a shot.
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Barff1984 said:
Lots of money was spent on the design and ergonomics of the phone....Why ruin it all by putting it in a case. Phones don't last forever, they're good for 6 months, then get a newer one.
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I for agree with this, the only reason I have mine in a case is because if it gets damaged I will struggle with the repair bill, if that didn't matter I would not use a case, hence why I like to feel other whenever I can.
And it's nice to see it's not just me.
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Barff1984 said:
Lots of money was spent on the design and ergonomics of the phone....Why ruin it all by putting it in a case. Phones don't last forever, they're good for 6 months, then get a newer one.
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If only, my phone needs to last me 24 months and I'm a clumsy [email protected]#&@&d so my phone resides in a s-line tpu case and will do until it's due replacement.
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I use my case now and again but I love the feel of my phone without it on even tho its a slim case ' if I'm acting like a clumsy goofball ill stick it on for five minutes
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I never take my phone out of the case because i dont keep it in one.
Ive smashed it on the ground about fifteen times and the only effect its had is a small mark/dent in the screen surround.
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Barff1984 said:
Lots of money was spent on the design and ergonomics of the phone....Why ruin it all by putting it in a case. Phones don't last forever, they're good for 6 months, then get a newer one.
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Well, after 6 months or 1 year , I would normally give the phone to girl friend or sell it to friend. So is better to take good care of the phone.
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after 2 months i've taken out my phone from it's case...it felt from about 20cm and the screen cracked...DAMN!! screen replacement 280€...well.. i will never ever take it off again..
i never used a case for my phones, i like to see and feel the phone.
and after 8-12 months ill make a trade in,
it only has to boot up
(i got for a iphone 4s & Nokia 900, 480 swiss francs)
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Scratched my phone on my keys need new housing for it does anyone know a service to replace or where to buy
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One place (out of many probably): http://cnn.cn/shop/i9300-galaxy-c-1425_26_1412.html
Thank you looking for UK screen all ok just scratched externally
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chrisully said:
Thank you looking for UK screen all ok just scratched externally
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Try being helpful......What exactly are you looking to replace?
The external housing and thank you for the reply I have Google and looking on ebay has got me nowhere
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chrisully said:
The external housing and thank you for the reply I have Google and looking on ebay has got me nowhere
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so you need the back cover?
The back is fine
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so which bit do you want? The glass, the bezel?
The external housing the screen is scratched
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the screen and digitizer are glued together, expensive
It is possible to separate them but it is fiddly, hit and miss, and requires skill and patience.
There is a thread in s3 general about doing it, with a video.
Ahh I thought was separate sorry for misunderstanding
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chrisully said:
Ahh I thought was separate sorry for misunderstanding
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They are very hard to prise apart so my suggestion is live with the scratch and get a screen guard.......always, whenever you get a new phone!
Depending on your phones colour, this is what you will need. He is a UK seller and trusted i can confirm his item is legit. I was playing Basket ball with my brother near my house and the floor was concrete floor. Anyway i took a shot and the phone fell out my jacket pocket and landed face down. The screen protector got totally f'd up and i still got a scratched and a cracked screen.
I was looking at youtube videos on how to replace the screen it looked hard till i found these two items on ebay.
Blue touch panel and metal frame with hardware buttons.
http://www.ebay.co.uk/itm/ORIGINAL-...arts_Tools&hash=item5aea0d4273#ht_3037wt_1163
White touch panel and metal frame with hardware buttonss.
http://www.ebay.co.uk/itm/ORIGINAL-...arts_Tools&hash=item5aea48657e#ht_4474wt_1163
Anyway so i have a white phone i ordered the white digitizer metal frame thingy it is quite expensive, When it arrived all i did was take my phone apart and take the important parts like the mic, motherboard, front facing camera and etc and swapped it into the new one and it works great again looks brand new as well.
Thanks that's what I'm looking for
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You're most welcome
I googled i9300 housing eBay
And got quite a few.
Managed to dent my side metal frame.
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Wel it happend to me to,broken,caught on the side of the screen between the glass and metal/coated surrounding,
Broke it and the screen is totaly unresponsife
Caught while sliding it in my pocket wiht this on the picture,
So disapointed,i own a Galaxy Nexus and that never broke,
Just wanna share
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No way is that all it took??
Only reason I got this phone was because of durability :/
Ive had two Samsung s3 ( wife's phone) and s3 Mini both have shattered screens which broke too easily
I feel your pain.
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MattJaO3D said:
No way is that all it took??
Only reason I got this phone was because of durability :/
Ive had two Samsung s3 ( wife's phone) and s3 Mini both have shattered screens which broke too easily
I feel your pain.
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Jupp that little dot was all it took just wanna slide it in,and you know that it doesnt taken Any force doing so,so thats the wierdest part of it.....it was a really gentle touch on the glass :what:
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demon2112 said:
Wel it happend to me to,broken,caught on the side of the screen between the glass and metal/coated surrounding,
Broke it and the screen is totaly unresponsife
Caught while sliding it in my pocket wiht this on the picture,
So disapointed,i own a Galaxy Nexus and that never broke,
Just wanna share
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Must be bad luck to you. A lot of users including me had worsts experiencing dropping their xz but it survived.
Send it to repair,the repair centre sended it to sony itself because they cant fix a xperia z they said,but not a word yet from sony soooooo i gues they are repairing it under warranty because its already 5days in the shop whitouth any word from them,
Ill keep updating here
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That sucks, my Bench jeans all have little plates of metal screwed on to the right hand pocket so I removed them and screwed them to the left pocket precisely to prevent this sort of thing.
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alias_neo said:
That sucks, my Bench jeans all have little plates of metal screwed on to the right hand pocket so I removed them and screwed them to the left pocket precisely to prevent this sort of thing.
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Should have done that aswell,
My z is rooted dough,so i hope sony would take care of it :s
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demon2112 said:
Should have done that aswell,
My z is rooted dough,so i hope sony would take care of it :s
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You should be able to flash with seus even without the screen to put it back to stock.
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alias_neo said:
You should be able to flash with seus even without the screen to put it back to stock.
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Thanks for advice but as stated...already my z is at sony
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demon2112 said:
Thanks for advice but as stated...already my z is at sony
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Ladies and Gentlemen, ...lets get a team together, get into Sony HQ, and get that phone.
No, seriously, I've never been so nervous with this week-old phone. I hope yours gets back into tip top shape.
TracerBullitt said:
Ladies and Gentlemen, ...lets get a team together, get into Sony HQ, and get that phone.
No, seriously, I've never been so nervous with this week-old phone. I hope yours gets back into tip top shape.
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Whahahah
"Missionimpossibletheme"
I hope so aswell,getting fed up with my galaxy nexus whahaha
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that's very bad luck, any varranty chance?
I hipe so,h my phone is still in the workshop
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Ok got a call from my provider...saying that my screen broke by force applyed on the acreen and falling damage so the repair is gonna cost me €345 (around 400dollars)
What the hell are they thinking...the repaircentre didnt even tryed to contact sony becauce the fractures doesnt fitt the profile for warrenty and on top of that the repaircentre told my provider that some motherboard needs to be replaced due to falling damage......wtf...MY SCREEN BROKE BY ITSELF!!!!
So guus what can you suggest me to do at this point im allmost a month on my old gnex and no step further....
Is it wise to contact sony directly?
Or shall i contact my insurence policy and say my kid dropt it from the table
Im getting despirate at this time....
Thanx in advance for advice
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Woukd it make any differents?...i think not...im thinking dynafix(external repaircentre in holland) is trying to f*ck me over...and really doubt that writing to sony wil get my screen replaced on warrenty
Ps.....google it....dynafix nl and then read the storys about that company
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demon2112 said:
Woukd it make any differents?...i think not...im thinking dynafix(external repaircentre in holland) is trying to f*ck me over...and really doubt that writing to sony wil get my screen replaced on warrenty
Ps.....google it....dynafix nl and then read the storys about that company
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Het kan geen kwaad om Sony een bericht te sturen.
Translation: It won't hurt to send Sony an email... what is there to lose?
Where did you bought your phone? If you bought it in a shop that's located in the country, why not contact them?
Dsteppa said:
Het kan geen kwaad om Sony een bericht te sturen.
Translation: It won't hurt to send Sony an email... what is there to lose?
Where did you bought your phone? If you bought it in a shop that's located in the country, why not contact them?
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Dat heb ik juist gedaan via vodafone winkel...
Translate: thats just what i did,brought it back to vodafone shop
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Yeah it looks like there's a sweet... or should I say sour spot where the screen breaks easily... is it near the headphone where it first broke? That's where mine broke and the screen stopped responding immediately also... that's what I was saying about it being fragile in my thread. The digitizer is very fragile.
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Teo032 said:
Yeah it looks like there's a sweet... or should I say sour spot where the screen breaks easily... is it near the headphone where it first broke? That's where mine broke and the screen stopped responding immediately also... that's what I was saying about it being fragile in my thread. The digitizer is very fragile.
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What digitizer? What did you do after it broke?
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demon2112 said:
What digitizer? What did you do after it broke?
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The digitizer is what registers the touch. My lcd still works but the the glass cracked and doesn't register my touches. I'm in the process of insurance claim
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So today I flipped open my case and my digitizer was cracked on my less than 2 week old N7. Won't let me unlock or anything. I have not dropped or otherwise damaged it. Has this happend to anyone else? Manufacturing defect? I also noticed last night that on black screens there were some red splotches. I'm just afraid if I try to get it replaced they will say physical damage have a nice day.
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Quick pic with it out of the case.
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tricky1 said:
Quick pic with it out of the case.
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I believe it and no have not heard of this happening. If it was a drop, there would be a clear dent or shatter marking on that line before it splits into two. Just talk to google or where-ever you bought it from and try to keep calm. When glass breaks, it shatters and not produce hairline breaks like that.
get it replaced for free.
tricky1 said:
Quick pic with it out of the case.
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Looks like a heat crack.
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Andrew149 said:
Looks like a heat crack.
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yup either that or a crack form pressure like sitting on it or having it in the back pocket and forgetting about it.
that's not a defect. it just doesn't crack on its own.
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
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AnarchoXen said:
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
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Did you sit down on it hard? Is it a very stiff sofa?
DonMigs85 said:
Did you sit down on it hard? Is it a very stiff sofa?
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The tablet had slipped down the back of the sofa between the seat cushion and the back of the sofa. I sat down and it must have squished it. The cushions are super soft and I'm still not 100% sure it happened.
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AnarchoXen said:
I couldn't find my tablet. Looked high an low. Sat down on the sofa and found it. My screen is worse than your picture but is the same result. No way to unlock the screen or anything. She is busted.
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lol did u went and got a new one? cause it said "sent from my nexus 7". just wondering lol.
pham818 said:
lol did u went and got a new one? cause it said "sent from my nexus 7". just wondering lol.
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I bought a 32gb the same day and had it sent overnight. I learned an expensive lesson to be more careful. Flo isn't as tough as my SGSIII. These screens seem soft.
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AnarchoXen said:
I bought a 32gb the same day and had it sent overnight. I learned an expensive lesson to be more careful. Flo isn't as tough as my SGSIII. These screens seem soft.
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ahaha, nice!!
is Asus charging you to repair that device?
The nexus 7 has a very weak glass.
Mine got hairline crack from twisting.
Most drop test videos show it breaks on the first drop.
I have replaced first unit, waiting until local repair guy can get parts from his usual source to get first one fixed. May try contacting google/Asus about a repair but have not done that yet.
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If you bought it with a credit card you may have coverage. Many of the premium cards come with 90 day replacement insurance.
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