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Dear all
I've only had my SGSII a week or so but have been very unimpressed with the battery life I've been achieving - not even a full working day.
I've been trying to work out what's going on, but this morning things really seemed to come to a head. I'd charge overnight but within an hour and a half of disconnecting the phone almost half the charge had gone & the back of it felt very warm to touch.
Looking at the battery stats and using the Watchdog program it looks like the Samsung Email app is to blame. I also saw the phone was marked as 'awake' much of the time, presumably due to a partial wakelock from the Mail app (battery history in Gingerbread doesn't seem to actually have partial wakelock as a category but this certainly looks like it). I've got three accounts setup in it - 2x Microsoft Exchange and 1x IMAP. Refresh times were initially push (MSEx 1)/manual (MSEx 2)/15 min (IMAP). I've tried changing them all to 15 min or to manual but it doesn't seem to improve matters. In case it is of relevance, the MSEx ones are imposing device & storage encryption as part of their policies (I've no choice in this).
Relevant screenshots below - would be grateful for any thoughts as to how and improve matters!
What firmware are you on? I believe the later ones fix the email app slightly, although I haven't seen any drain as bad as yours.
Another option, if you don't mind flashing a custom ROM, would be to install VillainROM 1.4, and use the Villain Tweaks app to get the vanilla Android e-mail app. It's what I've done, and it seems to work well!
Thanks for the reply. I'm just on the stock ROM that came with the phone (XWKE7) - both update on the phone and Kies don't report any further update being available for me (UK SIM-free unbranded).
I tried rooting this morning and used TB to freeze some of the Samsung rubbish (hubs, etc.) - however none of this made any difference to battery usage.
I wasn't sure how the stock email app handled MS Exchange accounts that required encryption? The Samsung Mail app isn't that bad, I particularly liked the split pane view - it seems really badly coded though if it's causing this!
Short of a total ROM replacement any other thoughts from anyone?
delete the data from the app
settings/applikations/all/email/ delete or wipe user data (all data).
make a new Mailaccount.
spline1 said:
delete the data from the app
settings/applikations/all/email/ delete or wipe user data (all data).
make a new Mailaccount.
Click to expand...
Click to collapse
Thanks - had been looking for this but couldn't find anything under 'Mail' - found it under 'Email' as you mention As soon as I deleted the data it recognised the device encryption policy had been removed and this triggered a decryption of system and external storage. I'll monitor battery usage for a few hours then reinstate the IMAP account and monitor things again before finally restoring the ActiveSync account.
OK definitely some progress so far - only IMAP account added just after charging stopped and battery usage has dramatically improved...
Now going to try adding an MS Exchange account!
OK, so far so good - MS Exchange account added back in and left on overnight...
I wonder if the mistake was when first setting up the account picking the special Samsung 'premium account' option??
OK - I'm now suspicious that it is manual sync setting that is causing the issue - re-added a second Exchange account and put it all to manual - phone almost totally drained in a couple of hours, with the sharp drop occuring just after I added that:
Have tried removing just that account and hope that will do the trick. If so, will then try adding it again but setting a sync time rather than leaving it on manual.
I've switched to touchdown for my corporate ms exchange account (push) instead of the samsung app.
Battery life gone from 7 hours to about 16 hours. I can't believe the native app is so thirsty. (KE7 stock)
Sent from my GT-I9100 using XDA App
What's interesting was that I was getting around 16+ hours too with the stock app having an MS Exchange account (on push peak times and 15 min other times) an IMAP on 15 min and a few Gmail accounts. It seemed to be adding the 2nd Exchange account on manual sync that sucked the battery life again. Am going to try readding it but paradoxically leaving it on a more frequent sync setting to see how that does.
If i remember correctly, it was observed that the mail app (non gmail) and wifi interact to cause a lovely wakelock, and that it happens with stock and samsung.
Maybe try something like k-9 mail?
Intersting - it certainly seems to behave like a wakelock. As I say though with one account on push and one in 15 min it was working fine - it was only when I tried to add a second exchange account on manual that I started to run into problems. Pretty poor coding on Samsung's part though regardless! Does anyone know the best way to raise these sort of issues with them?
Get in touch with Seven as well they produce the email app. I have mine on push with exchange and no bad battery drains, also I run manual when in the office once again no heavy drainage. I am on VR though.
Sent from my GT-I9100 using XDA App
alanjrobertson said:
Does anyone know the best way to raise these sort of issues with them?
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Click to collapse
In USA, they just introduced this
http://www.facebook.com/SamsungMobileUSA?sk=app_158125230916392
but obviously I doubt we can use this for SGS2 that is not out in the US yet.
You can however say that you are traveling, in the States right now
Thanks for the suggestions, folks - will try them. The @SamsungUK twitter account never seems to reply to any Tweets, but will see if they have a comparable FB page. Have found Seven's website so will get in touch with them too.
I set up my gmail on the stock samsung email app using activesync. I have tested it a couple times sometimes but sometimes it doesn't, I wont get emails until I refresh, I have the settings to push emails during peak and non-peak hours, any idea what the issue may be? didnt have this issue before...thanks
PolishDude said:
I set up my gmail on the stock samsung email app using activesync. I have tested it a couple times sometimes but sometimes it doesn't, I wont get emails until I refresh, I have the settings to push emails during peak and non-peak hours, any idea what the issue may be? didnt have this issue before...thanks
Click to expand...
Click to collapse
When in mail, hit the "settings" button, the soft-touch button next to the middle one, when the settings menu pop-up, hit "more" and then go to "Account settings", in the "email check frequency", you can set to every 5 minutes.
I don't think that's what he wants. Checking every 5 minutes means the email app asks the server if there are new mails. He wants to use the push method of googlemail. With this method the server should tell the app there is a new mail without asking before. This is the technic blackberry uses.
It's just like SMS. These technic consumes less power and causes lower traffic.
Sent from my GT-N7000 using Tapatalk
Kanalcommander said:
I don't think that's what he wants. Checking every 5 minutes means the email app asks the server if there are new mails. He wants to use the push method of googlemail. With this method the server should tell the app there is a new mail without asking before. This is the technic blackberry uses.
It's just like SMS. These technic consumes less power and causes lower traffic.
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
Then probably an activesync issue and not really a Note-related issue? Should probably bring it up with the app developers. I was assuming he meant the stock Email app that came with the Note.
I have found all emails to be very slow on my new Samsung Note. Whether it be Yahoo or Gmail. At the moment my Gmail says "Your Email will appear shortly". Waited for 5 minutes and still no email.
Yahoo and Mac emails on Note are also very slow to load. On my iPhone 4 on the other hand are very very fast and load instantly.
Tried the Samsung email app. Even the minimum 5 minute interval was annoying.
Returned to the gmail app and get mail instantaneously. Not a necessity, but quite convenient.
Go to the Market and get an app called: Microsoft + Seven, this is the official Microsoft Android mail application. This will do everything you want from the Exchange but much better. Exchange push is flawed from the server side.
I have both installed while + Seven fetches instantly the Exchange sometimes fails to do so.
hagba said:
Go to the Market and get an app called: Microsoft + Seven, this is the official Microsoft Android mail application. This will do everything you want from the Exchange but much better. Exchange push is flawed from the server side.
I have both installed while + Seven fetches instantly the Exchange sometimes fails to do so.
Click to expand...
Click to collapse
That application has so many bad reviews on it.
Is there any updates on why emails are slow to load on the Samsung Note? On my iPhone 4 and Blackberry Bold 9900 emails download very fast with pretty much no waiting while with this Samsung Note it seems like it takes ages to download Yahoo and MAC emails.
How did you setup your gmail through the stock email client? IMAP or exchange?
As for push mail service, my company exchange emails are pushed out instantly without any issues exception of no new email notifications if the email app is open
desiregeek said:
Is there any updates on why emails are slow to load on the Samsung Note? On my iPhone 4 and Blackberry Bold 9900 emails download very fast with pretty much no waiting while with this Samsung Note it seems like it takes ages to download Yahoo and MAC emails.
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Click to collapse
I also had the same issue with the stock app. It is sick and pathetic. Id you are looking for an alternative use Touchdown. I an using this and feel very happy about it.
-Gokul
Sent from my GT-N7000 using XDA App
PolishDude said:
I set up my gmail on the stock samsung email app using activesync. I have tested it a couple times sometimes but sometimes it doesn't, I wont get emails until I refresh, I have the settings to push emails during peak and non-peak hours, any idea what the issue may be? didnt have this issue before...thanks
Click to expand...
Click to collapse
I did not face this issue at all. Maybe something to do with your data connection carier or your gmail account. Try create new gmail account and see if the same problem happen..
Sent from my GT-N7000 using XDA App
naimmkassim said:
I did not face this issue at all. Maybe something to do with your data connection carier or your gmail account. Try create new gmail account and see if the same problem happen..
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Thats great u nt facing any issues but i agree its nt as instantenous like bb or iphone
Sent from my GT-N7000 using xda premium
Same here, android is slow. Sometimes I even need to open My mail to get What google shamelesly calls push... Same with facebook and twitter set to push.
If I was paranoid I would almost suspect man in the middle attack on both wifi and 3g. Lmao
Sent from my GT-N7000 using Tapatalk
I forgot to mention the same issue on Microsoft exchange mail,
Other then instantanious connectivity, this still is the best phone I ever had
Sent from my GT-N7000 using Tapatalk
I agree with the above. The push notifications are in my experience temperamental. Sometimes I get push for my e-mails, facebook and other times there is a very long delay and sometimes I have to open the application before anything shows up.
I've never used blackberry but push used to work nearly flawlessly with my old iphone 3GS (although the iphone e-mail client has many other drawbacks IMHO). I used to get notifications for e-mails instantly.
It is a real shame because I use e-mails a lot for my working life. I have found TouchDown and Moxier Mail to also have flaws and significant battery drain in comparison to stock so don't wish to spend that kind of money on those applications.
npras42 said:
I agree with the above. The push notifications are in my experience temperamental. Sometimes I get push for my e-mails, facebook and other times there is a very long delay and sometimes I have to open the application before anything shows up.
I've never used blackberry but push used to work nearly flawlessly with my old iphone 3GS (although the iphone e-mail client has many other drawbacks IMHO). I used to get notifications for e-mails instantly.
It is a real shame because I use e-mails a lot for my working life. I have found TouchDown and Moxier Mail to also have flaws and significant battery drain in comparison to stock so don't wish to spend that kind of money on those applications.
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Click to collapse
Agree with you.the stock app sucks bad. I have found refuge with Touchdown. The push is still laggy but it does not slow down my note like the stock app.I only wish that the ICS had a better app for Microsoft active sync.
Sent from my GT-N7000 using XDA App
wendyalison said:
Then probably an activesync issue and not really a Note-related issue? Should probably bring it up with the app developers. I was assuming he meant the stock Email app that came with the Note.
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Click to collapse
I am having similar problems with my Note and push email. It worked flawlessly on my HTC EVO. Both are running Gingerbread.
Agreed
Push email on all android (not just the Note) seems to be lagging. I wish there was a solution. With my Note, if I click in inbox, then it is forced to check email. Push email works great on blackberry and apple.
Any solutions will be greatly appreciated. Will ICS improve this any?
Not having problems with the PUSH in Microsoft Outlook Activesync email and Gmail here. Even Facebook push notifications work like charm and PUSH comes as the emails and/or notifications arrive. I actually observed this while using my laptop.
In Manila here.
I know there are already numerous topics on this, and some temp Fixes, but I am about to just get rid of this phone, android, its so frustrating....and yes, i do need exchange email for my job,....this is whats going:
I'm seriously beyond annoyed at this point, exchange email is destroying my battery life on my nexus 4 running stock 4.2.2 (30% to 40% of battery consumption) ... I have done all the little "fixes" and troubleshooting that you can possible do to try to fix this and have spent hours searching online for any fixes, and all I have found is people having the same issue as me.....this is what I have done already:
I've removed the exchange email,
re-booted
re-added
cleared cache
clear data
re-booted
disabled
enable
set days to sync to 1 days, 3 days, automatic, etc....
check frequency to push, never, 1 hour etc....
I've disabled auto-sync data
enabled
i went to my outlook 365 web settings and under phones i deleted the nexus 4 profile..
in the exchange email settings on my phone i have used "m.outlook.com" for my server name
and the generic server name pulled from the outlook 365 web address recommended by the IT guy at my job
i have used and removed the Port "443"
the only thing i haven't done is throw the phone against the wall
oh and I have done factory reset TWICE! and that fixes the issue temporarily until this starts occurring again, oh and did i mention it gets super hot over 101°....the weird thing is I have the same exchange email setup on my nexus 7 and it barely hits 3% of battery usage, so why is my nexus 4 suffering from exchange email battery drain, and my nexus 7 doesn't? Unfortunately i work in a job where i need PUSH email on due to the industry i work in (merchants/e-commerce) my job offered to get me a company iPhone and I don't want to carry 2 phones, especially an iPhone.....anyone know any magical secret to fixing this? Or is this a 4.2+ bug that has no solution at this point....
Are you using a custom kernel? If not flash one. I recommend trinity, but test and choose which works best for you. Lower the CPU some to reduce the heating with any various app. I'm using trickster mod.
I have stock email set but I have it to manual updating. I get roughly 7-8 hours screen hours screen on time with WiFi around 5 with mobile data. Hope this helps some.
benman715 said:
Are you using a custom kernel? If not flash one. I recommend trinity, but test and choose which works best for you. Lower the CPU some to reduce the heating with any various app. I'm using trickster mod.
I have stock email set but I have it to manual updating. I get roughly 7-8 hours screen hours screen on time with WiFi around 5 with mobile data. Hope this helps some.
Click to expand...
Click to collapse
No i am running stock android 4.2.....Thanks for the advice, but I do not want to flash, root, etc... my stock nexus 4. I shouldn't have to in order to fix something that comes stock in android 4.2. I would prefer to just run the stock android and let Google deal with updates, I know android phones are awesome at customization, but I am one who likes stock android as is (nexus devices) I dont like tweaking with custom roms, no matter how stable they are, cause I always read threads on people always having issues with apps not being compatible, radio issues, manual updates on roms, etc...but I completely understand the benefits of custom roms and kernels, as you pointed out above. thanks again but this is not going to solve my issue.
I reckon I understand your feeling although the whole reason I got this device is for customization. With newer phones boot loaders being locked down and a drag to work with, this thing is great.
If you keep it stock thats fine but to save batter youd probably have to cut down a lot. Turn screen brightness all the way off, disable auto sync, disable apps you dont use so they dont run in the background. Turn off GPS and location settings unless they're in use. Stay on WiFi / 2G when not using data. Kinda a drag yano?
benman715 said:
I reckon I understand your feeling although the whole reason I got this device is for customization. With newer phones boot loaders being locked down and a drag to work with, this thing is great.
If you keep it stock thats fine but to save batter youd probably have to cut down a lot. Turn screen brightness all the way off, disable auto sync, disable apps you dont use so they dont run in the background. Turn off GPS and location settings unless they're in use. Stay on WiFi / 2G when not using data. Kinda a drag yano?
Click to expand...
Click to collapse
exactly, I mean i get the pros and cons for both stock and flashing, rooting etc....but I am no dev, and i know some of the stuff is easy to do, but I get OCD about having to worry if the kernel or ROM is up to date, will all my favorite apps work, what if I brick my phone etc....i just like the nexus devices where it is bone stock.....
as for all the other settings for saving the battery, I already do all the battery saving tips, but its funny cause they dont seem to affect the battery as much as the email exchange...i should have posted a pic...
Weird indeed. I'm using three e-mail accounts on my phone with hourly updates and it doesn't kill the battery. I still get 4 hours of screen on time (need to charge once in 24 hours usually). Did you set it so that it doesn't download attachments, pictures etc?
drbrainsol said:
Weird indeed. I'm using three e-mail accounts on my phone with hourly updates and it doesn't kill the battery. I still get 4 hours of screen on time (need to charge once in 24 hours usually). Did you set it so that it doesn't download attachments, pictures etc?
Click to expand...
Click to collapse
I am using the exchange email (yellow and white icon) that comes stock in android 4.2, and I have it set to Push notification which is suppose to help with battery, and i have turned off that setting that says "auto download attachments on WIFI only" but that setting is for WIFI only which doesnt make sense cause even with it off, when I am on regular 4G data, its still killing battery.....
I give up...maybe with all the current complaints on this issue, google may send out a new update.....
gmonterrosa82 said:
I am using the exchange email (yellow and white icon) that comes stock in android 4.2, and I have it set to Push notification which is suppose to help with battery, and i have turned off that setting that says "auto download attachments on WIFI only" but that setting is for WIFI only which doesnt make sense cause even with it off, when I am on regular 4G data, its still killing battery.....
I give up...maybe with all the current complaints on this issue, google may send out a new update.....
Click to expand...
Click to collapse
i wish i could help, but i'm using my Nexus 4 the exact same as yours (100% stock) and i've not had any of those problems (my Exchange Service is sitting at 3%), so it may not be as widespread as you think.
good luck with this though.
Question to the OP. Are you adding your exchange through the email app or in settings > accounts > corporate?
Sent from my Nexus 7 using xda premium
Lucke said:
i wish i could help, but i'm using my Nexus 4 the exact same as yours (100% stock) and i've not had any of those problems (my Exchange Service is sitting at 3%), so it may not be as widespread as you think.
good luck with this though.
Click to expand...
Click to collapse
its weird i know, but if you spend as many hours, days, searching the internet like I have, you will find how many many people are having this issue on android 4.1 and above.....My head hurts from reading so many threads with my exact issue, and people giving some temp fixes, and some fixes that didnt even work....its frustrating,
but i will say i just re-added my exchange email and chose 1 month of emails to download rather then "automatic" and so far its creeping up to 2% but getting hot.....its at 92 degrees
El Daddy said:
Question to the OP. Are you adding your exchange through the email app or in settings > accounts > corporate?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
ah, good question, so I have tested both methods, adding it through the "corporate" option, and adding it through "email" option, both gave me identical issues....do you know which method I should be using? I mean i already tried both, and both were draining my battery but if I can just focus on just one method then it wont drive me crazy.....The only difference I notice is, when you do it through "corporate" it goes straight into the exchange settings, when you go through the "email" method it will ask you after entering the email address and password, "POP3, IMAP, and exchange...i chose exchange, and then it goes into the default exchange settings area just like the email option....
gmonterrosa82 said:
ah, good question, so I have tested both methods, adding it through the "corporate" option, and adding it through "email" option, both gave me identical issues....do you know which method I should be using? I mean i already tried both, and both were draining my battery but if I can just focus on just one method then it wont drive me crazy.....The only difference I notice is, when you do it through "corporate" it goes straight into the exchange settings, when you go through the "email" method it will ask you after entering the email address and password, "POP3, IMAP, and exchange...i chose exchange, and then it goes into the default exchange settings area just like the email option....
Click to expand...
Click to collapse
I was just curious because I use the "corporate" method with my work account, but don't have any issues. I will see heavy battery drain if our server goes down, otherwise I don't have issues.
Another thing you could try is an app from the market. I know its probably not an ideal solution, but maybe something like touchdown will alleviate the issue.
Sent from my Nexus 7 using xda premium
El Daddy said:
I was just curious because I use the "corporate" method with my work account, but don't have any issues. I will see heavy battery drain if our server goes down, otherwise I don't have issues.
Another thing you could try is an app from the market. I know its probably not an ideal solution, but maybe something like touchdown will alleviate the issue.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
yeah i am currently using the corporate method, and it still sucks battery.....but you know what I have notice, which may be a clue, the internet at my job is really really slow, our outlook emails take forever sometimes to send, receive, etc....so I am going to assume this is probably affecting my email on my phone as well....so I just set my exchange email to "never" check instead of "push" and i have told my job that their slow internet is killing my phones battery lol
Been using this phone and the stock email client for exchange since launch and have used multiple roms & kernels. Never had any battery drain issues and things were only getting better...until Monday of this week. That's when all hell broke loose. Full battery drained in record time. Overheating, barely responsive and overall just not being a good phone. Tried going back to stock and some other rom / kernel combos. Even tried a sim from a different carrier, the problem persists.
A couple days prior to phoneageddon I was prompted to setup the email app as a device administrator (See ScreenShot) a hand full of times. I usually only see this whenever I setup the account, after a wipe and whatnot. Since phoneageddon I have noticed that whenever the exchange services starts to act up, I know that sometime soon I will be prompted again. Whether or not this is related or not is unknown.
I just so happen to be an Exchange Admin at my company and know that no policy changes have been made in past couple weeks and that Windows patches were installed on the 1st.
We have ~2000 mobile devices of different flavors connecting to our mail system and so far no one else has reported a problem. Until this is resolved I have gone back to using TouchDown, no problems what so ever.
I will try to reproduce the problem fresh tomorrow or this weekend sometime and grab the logs from the server to post on here. I went through them once before and nothing stood out.
hideous said:
Been using this phone and the stock email client for exchange since launch and have used multiple roms & kernels. Never had any battery drain issues and things were only getting better...until Monday of this week. That's when all hell broke loose. Full battery drained in record time. Overheating, barely responsive and overall just not being a good phone. Tried going back to stock and some other rom / kernel combos. Even tried a sim from a different carrier, the problem persists.
A couple days prior to phoneageddon I was prompted to setup the email app as a device administrator (See ScreenShot) a hand full of times. I usually only see this whenever I setup the account, after a wipe and whatnot. Since phoneageddon I have noticed that whenever the exchange services starts to act up, I know that sometime soon I will be prompted again. Whether or not this is related or not is unknown.
I just so happen to be an Exchange Admin at my company and know that no policy changes have been made in past couple weeks and that Windows patches were installed on the 1st.
We have ~2000 mobile devices of different flavors connecting to our mail system and so far no one else has reported a problem. Until this is resolved I have gone back to using TouchDown, no problems what so ever.
I will try to reproduce the problem fresh tomorrow or this weekend sometime and grab the logs from the server to post on here. I went through them once before and nothing stood out.
Click to expand...
Click to collapse
wow sounds similar to me, its just unacceptable, and the IT guy here just informed me that he hasnt changed anything on his end, so it cant be the servers fault for the massive draining of battery on my phone, he told me all the other users with iphones, are set up the same, PUSH, and automatic email downloads, and none of them are reporting any massive battery draining.
Currently my phone is set to PUSH and 1 week of emails to download, and its already at 19% battery usage for exchange services and 18% email.....this blows...
I wonder why this is happening
Ran the stock email client with logging enabled over the weekend and was unable to reproduce the issue. So the fix is... Enable logging!
BTW, if your Exchange admin allows it, you should be able to access the Exchange Control Panel and start logging for your device yourself. Check with your Admins first!
**While you shouldn't be able to anything to destructive in the ECP, you take full responsibility for what may happen.**
How to access the Exchange Control Panel - See ScreenShot:
Log into your company's webmail (OWA)
Click Options (Top Right of screen)
Click 'See All Options'
-OR -
Directly by replacing /OWA with /ECP at the end of the URL. From this: https://email.YOURCOMPANY.com/OWA to this https://email.YOURCOMPANY.com/ECP
Once there, click Phone, find your current device in the list and click start logging.
-----
DO NOT FORGET TO STOP THE LOG!
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To stop logging follow the same instructions, but this time the 'Start Logging' button will say 'Retrieve Logs'. It will then email you the log file.
I was getting a 3-5mb log for 24 hours with everything working normally.
It's probably not a good idea to blindly post the log on the internet as it could have personal / company information within. Either sanitize it or if you would trust a random nerd on XDA, PM me and I can help.
hideous said:
Ran the stock email client with logging enabled over the weekend and was unable to reproduce the issue. So the fix is... Enable logging!
BTW, if your Exchange admin allows it, you should be able to access the Exchange Control Panel and start logging for your device yourself. Check with your Admins first!
**While you shouldn't be able to anything to destructive in the ECP, you take full responsibility for what may happen.**
How to access the Exchange Control Panel - See ScreenShot:
Log into your company's webmail (OWA)
Click Options (Top Right of screen)
Click 'See All Options'
-OR -
Directly by replacing /OWA with /ECP at the end of the URL. From this: https://email.YOURCOMPANY.com/OWA to this https://email.YOURCOMPANY.com/ECP
Once there, click Phone, find your current device in the list and click start logging.
-----
DO NOT FORGET TO STOP THE LOG!
-----
To stop logging follow the same instructions, but this time the 'Start Logging' button will say 'Retrieve Logs'. It will then email you the log file.
I was getting a 3-5mb log for 24 hours with everything working normally.
It's probably not a good idea to blindly post the log on the internet as it could have personal / company information within. Either sanitize it or if you would trust a random nerd on XDA, PM me and I can help.
Click to expand...
Click to collapse
Hey sorry I am a little confused about the part that says "DO NOT FORGET TO STOP THE LOG!"
So am I suppose to stop the logging at a certain point? And what is the logging suppose to do?
I went into the control panel in the web outlook, and now I am logging.....And sadly the exchange service and email are slowly creeping up to 10% battery usage, and its getting higher and higher as we speak....
I set it to default settings as i did before (Check frequency to Automatic Push) and days to sync always default to "one Month"
and its at 12% now.....this is so frustrating...and the IT guy was not helpful, he said its nothing on his end, which i can understand because this was never an issue on my phone before. now its just massive battery usage....I give up I am going to just create a bookmark shortcut and access the web outlook 365 and have to manually check every once and a while
gmonterrosa82 said:
Hey sorry I am a little confused about the part that says "DO NOT FORGET TO STOP THE LOG!"
So am I suppose to stop the logging at a certain point? And what is the logging suppose to do?
I went into the control panel in the web outlook, and now I am logging.....And sadly the exchange service and email are slowly creeping up to 10% battery usage, and its getting higher and higher as we speak....
I set it to default settings as i did before (Check frequency to Automatic Push) and days to sync always default to "one Month"
and its at 12% now.....this is so frustrating...and the IT guy was not helpful, he said its nothing on his end, which i can understand because this was never an issue on my phone before. now its just massive battery usage....I give up I am going to just create a bookmark shortcut and access the web outlook 365 and have to manually check every once and a while
Click to expand...
Click to collapse
AFAIK the logging will continue until you tell it to stop. Which means the file size will continue to grow.
You should stop logging after you have been having issues for a while and take a look.
hideous said:
AFAIK the logging will continue until you tell it to stop. Which means the file size will continue to grow.
You should stop logging after you have been having issues for a while and take a look.
Click to expand...
Click to collapse
Well I stopped it, I never got any report, or any attachments of any report...
I probably didnt do it correctly, however I am still getting high battery usage, Right now it shows Exchange service at 23% and the email usage at 21%.... phones temperature is at 92 degrees, very hot!
I just removed the account, and disabled the email service, cleared data, force stop, and it still shows that its draining the battery lol
wow I give up, My job will have to provide me with an iphone.....so i will have 2 phones YAY!
Hi Guys,
Wondering if there's anyone who can help me with an issue I'm having.
I've set my corporate email up (NOT Gmail) and set it to sync every hour, however this setting doesn't seem to get applied and I'm receiving notifications as soon as emails arrive in my inbox i.e. push notifications.
Anyone else having this issue? Or know how to stop this from happening?
Cheers,
B
bunt83 said:
Hi Guys,
Wondering if there's anyone who can help me with an issue I'm having.
I've set my corporate email up (NOT Gmail) and set it to sync every hour, however this setting doesn't seem to get applied and I'm receiving notifications as soon as emails arrive in my inbox i.e. push notifications.
Anyone else having this issue? Or know how to stop this from happening?
Cheers,
B
Click to expand...
Click to collapse
Having the same issue and I've posted this very same question a good while back too.
The only "valid" response that I got was install a mail app on your phone...
I haven't done that and I'm just living with the push as it is :/
Due to Franco's Kernel my battery lasts more than a day so I'm happy enough (meaning I don't mind the extra battery drain from this)
But I'd still like it if it were once per (half) hour
Foxnov1990 said:
Having the same issue and I've posted this very same question a good while back too.
The only "valid" response that I got was install a mail app on your phone...
I haven't done that and I'm just living with the push as it is :/
Due to Franco's Kernel my battery lasts more than a day so I'm happy enough (meaning I don't mind the extra battery drain from this)
But I'd still like it if it were once per (half) hour
Click to expand...
Click to collapse
Really, that's the only solution!?!?! Surely this BUG in the android mail app has a fix somewhere??? I think the app is perfect in every way except for this one thing!
bunt83 said:
Really, that's the only solution!?!?! Surely this BUG in the android mail app has a fix somewhere??? I think the app is perfect in every way except for this one thing!
Click to expand...
Click to collapse
That's the only solution I've been given yes.. And I refuse to get an app for things that should work buildin anyway.
My topic just got no further answers..
Another one, "best" response was to get an app
Several more topics but non consist of any information about this ANNOYING BUG! :/
Foxnov1990 said:
Having the same issue and I've posted this very same question a good while back too.
The only "valid" response that I got was install a mail app on your phone...
I haven't done that and I'm just living with the push as it is :/
Due to Franco's Kernel my battery lasts more than a day so I'm happy enough (meaning I don't mind the extra battery drain from this)
But I'd still like it if it were once per (half) hour
Click to expand...
Click to collapse
Foxnov1990 said:
That's the only solution I've been given yes.. And I refuse to get an app for things that should work buildin anyway.
My topic just got no further answers..
Another one, "best" response was to get an app
Several more topics but non consist of any information about this ANNOYING BUG! :/
Click to expand...
Click to collapse
Thanks mate! I guess most people either want push notifications, or they're using another app for non-gmail email...
No problem.
Still doesn't fix the issue at hand though!
So if anyone has any advice how to fix this, feel free!!
I have noticed this too with my work e-mail account which connects to a corporate Exchange server using ActiveSync. I noticed that when setting the e-mail to anything other than push nothing changed apart from the battery usage for the exchange service on the phone, which surprisingly seemed to go up.
Is everyone who is having this issue using Exchange e-mail accounts?
Azarin said:
I have noticed this too with my work e-mail account which connects to a corporate Exchange server using ActiveSync. I noticed that when setting the e-mail to anything other than push nothing changed apart from the battery usage for the exchange service on the phone, which surprisingly seemed to go up.
Is everyone who is having this issue using Exchange e-mail accounts?
Click to expand...
Click to collapse
I'm only syncing my hotmail email account and that gives problems for me. Not sure about the google one as I don't really use it.
Anyone got any solution besides an app?!
Foxnov1990 said:
I'm only syncing my hotmail email account and that gives problems for me. Not sure about the google one as I don't really use it.
Anyone got any solution besides an app?!
Click to expand...
Click to collapse
How have you configured Hotmail? Has it been set up as an Active sync (corporate) account (will have options for calendar and contacts syncing) or a POP3 account?
Using POP3 will probably let you choose a checking frequency, but you lose the option to delete messages from the server etc.
Sent from my Nexus 4 using Tapatalk 2
Azarin said:
How have you configured Hotmail? Has it been set up as an Active sync (corporate) account (will have options for calendar and contacts syncing) or a POP3 account?
Using POP3 will probably let you choose a checking frequency, but you lose the option to delete messages from the server etc.
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
So all these topics including in the ask anything topic and no one even bothered to mention this? :/
It's written nowhere that this is the solution. And damn it's very easy too
So basically if you use google for calendar / contacts its the following:
* Ability to delete mails from server -> connect as Corporate
* sync frequency -> connect as Mail
-------
This is my first android phone so the difference was unknown to me sadly.
Thanks!
Hi, I moved from a Galaxy Nexus 2 weeks ago.
I'm running the lastest CM 10.1 Nightly and Franco Kernel.
Like I week ago I noticed a very high wakelock caused by "Exchange Service". I'm using my Hotmail account configured as Exchange with the stock email android App.
I didn't have that wakelock before with my SGN or the first week using my N4.
I don't know what to do, I have tried deleting the account and setting the update interval to 1 hour.
Any ideas?
This is making me crazy
Sent from my Nexus 4 using xda app-developers app
Check this out:
It goes to deep sleep, but there are some wakelocks made by:
Calendar, Exchange and Gtalk (Which is strange as I have it frozen using TIBU).
peikojose said:
Check this out:
It goes to deep sleep, but there are some wakelocks made by:
Calendar, Exchange and Gtalk (Which is strange as I have it frozen using TIBU).
Click to expand...
Click to collapse
This is what happens when people have too much information at their finger tips.
I see 3mins and 6 mins of wakelocks there in 10hrs? How is that "killing" your battery?
shotta35 said:
This is what happens when people have too much information at their finger tips.
I see 3mins and 6 mins of wakelocks there in 10hrs? How is that "killing" your battery?
Click to expand...
Click to collapse
I understand your point..
Sorry but I still think there is something wrong.
494 wakelock ? With push email off? It was supposed to check the email each 2 hours. No contact and calendar sync.. OK all the wakelocks were "only" 12 minutes... I had it configured in the same way with my gnex and never had this problem.
Thanks.
Sent from my Nexus 4 using xda app-developers app
Any idea?
Sent from my Nexus 4 using xda app-developers app
I deleted my exchange account... And installed Outlook (what a ****ty program) but I didn't have so many wake locks.
I don't know what to do...
Sent from my Nexus 4 using xda app-developers app
There is nothing wrong. Uninstall your battery monitors and enjoy your phone.
El Daddy said:
There is nothing wrong. Uninstall your battery monitors and enjoy your phone.
Click to expand...
Click to collapse
I understand your point.. But I was sure that before (using my gnexus and the first week using my n4) I had the same configuration and I wasn't getting these wake locks. Remember push it's not active ! And gmail (sync is on) and whatsapp are running all the time and they don't generate almost any wakelocks...
Sent from my Nexus 4 using xda app-developers app
peikojose said:
I understand your point.. But I was sure that before (using my gnexus and the first week using my n4) I had the same configuration and I wasn't getting these wake locks. Remember push it's not active ! And gmail (sync is on) and whatsapp are running all the time and they don't generate almost any wakelocks...
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I have a GS4 and have experienced the same issue, the exchange server seems that is always on and draining the battery, i have played around with the settings (unchecked the sync options) but still no way to turn it down
There is something strange
Sent from my Nexus 4 using xda app-developers app
Sorry guys but I think there must be something wrong here.
It's only syncing one account and the refresh rate is set to 1h!!! I get barely 10 emails daily and don't reply them.
It looks like there is a mistake in the configuration of exchange and it ends in a loop.
Plus I don't even use the calendar, I have like 10 entries in all the year!! It doesn't make sense.
I use whatsapp 10 times more than email and calendar combined and I don't see it generating so mane wake locks.
Sent from my Nexus 4 using xda app-developers app
I don't use Calendar and see what is happening.
Sent from my Nexus 4 using xda app-developers app
I enabled log using the email app, and I see a LOT of lines with this:
[18:38:02] ExchangeService| Next sync for Inbox in 2462s
[18:38:02] ExchangeService| Next sync for Inbox in 2462s
[18:38:02] ExchangeService| Next sync for Inbox in 2462s
[18:38:03] ExchangeService| Next sync for Inbox in 2461s
Even when it's not syncing!
peikojose said:
I enabled log using the email app, and I see a LOT of lines with this:
[18:38:02] ExchangeService| Next sync for Inbox in 2462s
[18:38:02] ExchangeService| Next sync for Inbox in 2462s
[18:38:02] ExchangeService| Next sync for Inbox in 2462s
[18:38:03] ExchangeService| Next sync for Inbox in 2461s
Even when it's not syncing!
Click to expand...
Click to collapse
Same problem here. I have my work Outlook exchange server setup. I have sync set to NEVER so I have to open the app manually to get new emails....I still have 30+ minutes of exchange services wakelocks.
What is going on? This never used to be an issue
foethalove said:
Same problem here. I have my work Outlook exchange server setup. I have sync set to NEVER so I have to open the app manually to get new emails....I still have 30+ minutes of exchange services wakelocks.
What is going on? This never used to be an issue
Click to expand...
Click to collapse
I am not alone
Sent from my Nexus 4 using xda app-developers app
I noticed the same with my email app setup for my hotmail account, installed the outlook app and it was just as bad. Even with sync off there was a very high number of wakelocks. I now forward mt hotmail to gmail instead.
kien said:
I noticed the same with my email app setup for my hotmail account, installed the outlook app and it was just as bad. Even with sync off there was a very high number of wakelocks. I now forward mt hotmail to gmail instead.
Click to expand...
Click to collapse
I was thinking of doing that. Forwarding all my emails to my gmail account. This is a serious problem. As you say we get wakelocks (a lot of them) even with hot mail sync off!! Wtf
Sent from my Nexus 4 using xda app-developers app
I was able of removing the wakelock doing the following:
Using titanium backup made "exchange services" a user app.
Added to greenify
BUT the only problem is that now I have to open the email app to get my emails.. Trying to avoid this with tasker but tasker doesn't work with processes like exchange service.
Battery life has improved!!
Sent from my Nexus 4 using xda app-developers app
It's not just you
It's not just you. Something is definitely wrong.
I have had this problem since ICS 4.0 on my Nexus S.
I've tried stock and am now running CM 10.1. This morning my stock battery stats show 3h 17m on battery and Exchange Services with 1h 5m of "Keep awake". Battery is down to 58%. That makes the battery life about 6 hours. Yesterday, I got 14.
This problem goes away every time I flash a ROM update, but will always recur after a few weeks. If I disable sync, everything is fine. It doesn't seem to matter whether the Exchange Sync setting are set to Email, Calender, or Contacts. It also doesn't seem to matter how often sync is set for: push, 30 min, 1 hour, or 3 hours -- the problem still persists unless sync is off in the OS.
I would love suggestions on what to do.