Hi,
I've just spoken to Vodafone UK about getting my hands on an HD2 as I'm due the upgrade, and they confirmed they are no longer issues the handset due to complaint rates with the batches which have been released.
They said they are talking to HTC about a fix but HTC haven't come back to them yet so it's currently indefinite!!
noooo.
The lack of promo's on vodafone's website (which was covered in them) seems to back this up.
Can anyone confirm this 100%, do we know what errors are causing them to stop issuing it?
http://forum.xda-developers.com/showthread.php?t=597763&highlight=vodafone+pulling+hd2
The HD2 is currently on the Vodafone Business website with a quoted delivery of 2-4 days.
Having said that, I ordered this as a business upgrade on 13th November and still awaiting the handset.
Use the search tool on this forum - there is a lengthy thread on this topic which includes an 'official' response from vodafone's customer service people setting out their position...which is nothing whatsoever to do with fault or bugs
If samsung offer to repair the phone and offer a repair at the car phone warehouse uk phone the exact cpw and ask the engineer if he has the jtag available because from what I gather non of them do, my phone luckily after complaining to T-Mobile complaints, saying because the phone came without the ability to hard reset, an android failure has left me in a situation without a phone they so have agreed to send another one! it was only 25 days old btw!
But before tmobile phoned me to offer that samsung sent me 25 mile to find out it couldn't be fixed in store!!
I had complained to tmobile in an email after speaking to 3 people on the phone all from abroad and all claiming the 28 day faulty sales of goods act does not apply to tmobile they have 7!! I would advise anyone to think again about tmobile! seen as though they have merged with orange in this country I would go with them. I have worked for both compnays and orange are faaaaaarr better
I will see on monday if the new phone has the 3 button hard reset!
it doesn't matter any more
they released a fix in the new release of JH2
yes, stupid, they kept the same version, but there are actually 2 version of JH2
one with SPL fix for the 3 button, and the old one without the SPL fix
have the released it world wide yet?
anarchyuk said:
have the released it world wide yet?
Click to expand...
Click to collapse
there are like 10 topics on the Dev sub forum with all the downloads with the 3 button spl fix you need to update any version of the SGS you happen to be using.
Hi everybody,
I sent my i9000m for repairs on October 30th, still waiting for it to return, and was told there is a backorder for parts. I'm waiting for an entire phone control board replacement (SD card died). The Bell warranty "tracking" site says the parts are expected on December 1st.
I would like to know if there are any Bell Mobility users out there who have recently gotten back their i9000m from repairs, how long it took, and what the problem was.
Perhaps we could start a threat, so that people can share up-to-date information for how long repairs are taking.
Thanks, Mike.
ps. For those who don't know, you can "track" your repair at http://www.bell.ca/warranty/ and click on the "track your repair online" blue button. However, I have no idea how accurate the information is on the page.
update - December 3rd: Today I again spoke with representatives at FutureTel, the company that repairs the Samsung phones. My phone is still awaiting parts, even though the date on Bell's site says December 1st. I was informed that the dates on Bell's tracking pages are estimates. They have absolutely no way of knowing for sure when parts will arrive. I was also told over the phone that they have not gotten any shipments "recently", but were unable to confirm when the last shipment of parts came in. So in other words, they have absolutely no idea when it would be fixed. Furious about the situation, I called Bell customer service, who forwarded me to technical support, who forwarded me to client care, who forwarded me to a manager, who told me that SAMSUNG HAS ADMITTED TO BELL THAT THERE IS A PROBLEM WITH THE PHONE AND THAT THEY ARE "WORKING ON IT". Also due to the fact that my phone has been out for 5 weeks now, he agreed to ship to me a loaner SGS until mine is fixed, free of charge - no deposit or fee required. He also told me that he would open a support ticket for this particular problem, and attempt to contact Samsung directly about this problem. So, we'll see what happens next.
update - December 10th: Yesterday morning I received my loaner SGS from Client Care in BC. It came with an i9000 JP2 firmware installed on it. I'm sure that the Bell people were experimenting and forgot to reset it back to stock JH2. Anyways, the phone was running horribly, lagging a lot, and it wouldn't let me install some market apps (Install Error 18) which I could not fix. I got fed up last night and installed JK4 via Odin. Now it's working beautifully. Apps install great, and everything is running very smoothly. Oh and BTW, I still have no ETA for my phone being repaired. Tomorrow is 6 weeks since I gave it in.
update - December 17th: As of today, the Bell warranty page says "The current status of your repair is: Phone is in transit to store." Here's hoping that things come back soon, and working fine!
update - December 20th: The phone was received by the store this morning, and I picked it up at about noon. It came with JH2 installed on it, NOT JK3/JK4. Looks like they really think that Froyo is an issue, even though it is not the root issue. Also, the comments say "work performed: replaced PBA - Other - BGA failure. repair code: 312", whatever that means. Looks to be the same as this user: http://forum.xda-developers.com/showpost.php?p=9890519&postcount=893
update - January 1st 2011: After receiving the phone on Dec 20th, I flashed JK4 with no issues (did not lagfix/root/anything). On Dec 24th, I flashed JL2 with no issues (did no lagfix/root/anything). So far no main issues. Still trying to figure out a way to SIM unlock the thing.
if they have the parts it's quick around 2 weeks more or less
if they don't have the parts, it'll take forever... 6 weeks more or less
with so many repairs,,, repair shop should be very efficient by now
I had mine in for repair a month and a half ago. 2 weeks turn around time. Replaced main board.
Sent from my GT-I9000M using XDA App
Mine went in on Oct. 26th and I'm still waiting for it. Seems we were both too late for parts to be in stock.
aGalaxySfan said:
Mine went in on Oct. 26th and I'm still waiting for it. Seems we were both too late for parts to be in stock.
Click to expand...
Click to collapse
October 28th for me...I just called and was told they cant do a check because their systems are down and have been for 2 weeks. how convenient.
How can a company like Bellworld continue to operate?
Anyways, Here I wait for my SGS. Well, my other SGS.
I broke down a week and a half ago and bought another one. been great so far. Will sell the repaired one.
grr.
Someone posted a link to check your repair status:
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
Mine (in Toronto) says:
------------------------
Parts required to repair phone are backordered. Delivery of parts expected on 20101206
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Can you post your status?
aleks07 said:
Someone posted a link to check your repair status:
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
Mine (in Toronto) says:
------------------------
Parts required to repair phone are backordered. Delivery of parts expected on 20101206
-------------------------
Can you post your status?
Click to expand...
Click to collapse
Thanks for the link. I was using the link http://www.bell.ca/warranty/ before, and it said the exact same thing, except my date was 20101201, which would be tomorrow. I posted the intial message in the hopes that people could verify the accuracy of these dates
Parts required to repair phone are backordered. Delivery of parts expected on 20101129
Sent my phone in for repairs on Oct 27th
I got my phone returned to me after 3.5 weeks in the Kitchener-Waterloo area. They gave me a completely new phone due to not having the required parts to fix my phone which had an internal SD corruption problem.
Liscadipesce said:
I got my phone returned to me after 3.5 weeks in the Kitchener-Waterloo area. They gave me a completely new phone due to not having the required parts to fix my phone which had an internal SD corruption problem.
Click to expand...
Click to collapse
When did you send your phone in / get it back? Also, did the Bell people decide to give you a new phone, or was it sent by FutureTel? I was under the impression that FutureTel does all the repairs within Ontario. I'm just trying to determine why you got a new phone, when others are waiting for the same parts to arrive from backorder.
whitewindhtc said:
Parts required to repair phone are backordered. Delivery of parts expected on 20101129
Sent my phone in for repairs on Oct 27th
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Click to collapse
Thanks for the info! I would assume it would take a few days from when they get the parts, to when it is repaired and shipped back to you. Please let us know exactly when you get it back, it would be much appreciated!
what does it means if it says "transaction fermée" (French for something like
"closed transaction")
They didn't call me so that I can get my phone back.
They are all sent to FutureTel.
My advice, contact Samsung directly and rant enough for a swap unit to be issued out.
zorxd said:
what does it means if it says "transaction fermée" (French for something like
"closed transaction")
They didn't call me so that I can get my phone back.
Click to expand...
Click to collapse
You most likely got this message by entering in your cell phone number right?
If thats the case, it's most likely referring to any previous warranty claims you made with other phones in the past.
Use the Repair order number at the top of the page bell gave you and enter it in.. it will tell you the true status (hopefully)
ok thanks I will try this later
damn it
My phone is still on its way to the repair center. After 2.5 weeks :-(
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.
Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
Lightarrow said:
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.
Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
Click to expand...
Click to collapse
When you win provider contests like that, does that mean you have to sign up with them? or do they just give you the phone with no strings?
Lightarrow said:
Sent mine oct 19th, The bell warranty page says that the phone is still being inspected.
Lukily i won the Telus Like to Give contest. I hope i receive my fascinate before my sgs comes back from repairs.
Click to expand...
Click to collapse
What was the problem with your phone? Was it an SD card failure, or some other problem?
Hey guys, so as my warranty was about to get over, I thought of taking my note to them and get a service, I needed to get an update! they actually downgraded my phone, which happened for good, I always complaint about subway surfers hanging and frame drops, but after they flashed it (not via Odin) the problem was gone, it is not like I haven't done it my self, I have flashed almost each and every firmware from 2.3.5 to 4.1.2 via Odin and that problem arose always,
they gave my device back to me in 25 minutes due to lot of S4's in the line! btw I am really happy with the samsung support service, I live in Faridabad, Delhi, India the service center was good, they told me to calm for 15 minutes, I even checked my IMEI and I did not have any change in the IMEI No.
I am happy!
Thanks!
-
P.S. you can all post your service center experiences here!
History:
I pre-orderd an s8 plus phone directly from samsung.com. I have enjoyed the phone with no issues until last weekend when the bottom microphone stopped working. Thus began the problem.
I contacted support, where it seemed my only option was to ship the phone to Samsung for an ~2 week turnaround. No loaner phone, no other options. When I suggested this would be very inconvenient, I was asked to go to my carrier (who referred me back to Samsung as the phone was purchased directly), and then to the Samsung Experience Center in my local Best Buy. The Samsung rep there also referred me back to phone support, after confirming the hardware problem.
I asked for other options, and was apparently escalated to a higher group that was to call me back with 48 hours. No call back. Called again, to again be referred back to the same group with a 24 hour call back. No call back. Contacted them again today to find my ticket was cancelled without talking with me or any resolution.
It still appears that my only option is 2 weeks without a phone. Seems like a bad choice to buy direct.
Is this typical? Any suggestions?
Many users come across similar issues with different OEMs and that is very sad, but at least you have a warranty and Samsung is agreeing to take your phone in for repair. The new update is coming soon for unlocked s8(+) devices. The reason I mention this is that T-Mobile released an update 6 or so days ago and in the change log with different improvements they also mentioned this: Qualcomm update for microphone fix. It may possibly be a software issue that could be fixed by this coming update. I don't know if that is really related to your issue, but I have read somewhere on the web that other users had microphone issues with the phone.
Samsung seems to only move phone's forward in repair on Mondays. Make sure you send it in so it gets there before the Friday before Monday. I sent mine in twice, they got it both times on Thursday and didn't actually log it in thier system till Monday. So disappointing. They have terrible support, terrible phone support, and terrible repair times.
Isn't there an authorized service center somewhere in your city?
I wish Samsung's support was like Apple's.
They replaced my faulty iPhone 6 with a brand new unit after trying to fix it for exactly 10min (they said that before they even looked at the phone).
The Apple store "genius" also apologised for the inconvenience!
Samsung, are you listening?
I also own a Sony Xperia XZ Premium and S8, so no, I'm not an Apple fanboy.