Related
NEW!
this just in Call to get your service center shipping label and ship it directly to Samsung for repair to bypass BELL hell-ish customer service
Samsung Electronics Canada Inc.
1-800-726-7864
Thanks to user deezy7 for the info.
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For those who are interested in Samsung service center in Montreal here is the address for in-warranty and out-of-warranty, they service everything Samsung, not only the phones:
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
514-738-8333
Closed December 27-th and January 3-rd
They do not ask any questions about your relations with Bell or any other provider. But they still need to have proof of purchase.
PS.
They are little bit hard to find, since they are behind this Audio/Video center across Ikea.
I wish there were a walk in service for Toronto too
FutureTel will not accept walk-ins, they only deal with Lawyers... i mean... Dealers
Can we 100% confirm that Samsung Canada office here at Toronto isn't a service centre and does not take customers? or maybe they just don't do cellphones?
Also, my question is....
If I have a 2nd hand Samsung Galaxy S without proof of purchase under my name or receipt. Yet have service with Bell Mobility, will the Samsung Canada @ Montreal repair centre accept the phone for warranty service?
What do you think?
xxgg said:
Can we 100% confirm that Samsung Canada office here at Toronto isn't a service centre and does not take customers? or maybe they just don't do cellphones?
Click to expand...
Click to collapse
Appears to be the case, unfortunately. (See http://futuretel.ca/where.html)
If mine died (fingers crossed it doesn't, but it's survived multiple flashes so I have reasonable hope), I'd drive out there anyway and scream and yell to get it fixed. Then again, I like to take the brute force way to get stuff done.
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Happy Hunter said:
For those who are interested in Samsung service center in Montreal here is the address for in-warranty and out-of-warranty, they service everything Samsung, not only the phones:
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
514-738-8333
They do not ask any questions about your relations with Bell or any other provider. But they still need to have proof of purchase.
PS.
They are little bit hard to find, since they are behind this Audio/Video center across Ikea.
Click to expand...
Click to collapse
This is going to make my holidays!!! I have a SGS with dead sd card and it's second hand. I have the receipt but it's a renewal invoice under the name of someone else and didn't want to go to bell as I'm a client and have already send another SGS for repair under my name. I need to have this one repaired (replaced) so I can sell it.
I am very PEEVED to say the least. I purchased the samsung galaxy when it first came out (end of August 2010) had the phone for less than 2 months then it was toast! It burnt my hand...screen went dead with a bunch of pixels on screen and burnt the screen. Now Samsung Absolut outfit in Montreal kept it for 2 months plus trying to figure out what was wrong, after me bugging my carrier almost everyday to find out where my phone is Absolut decided they could not diagnose the problem or what happened to the phone....supposedly they sent it to Samsung stating they could not fix, Samsung said they would replace the phone and still NOTHING!!!!!!!!!!! Tried looking for their phone number but Bell Aliant says they never pick the phone up....what is up with that??? Great customer service!!!!!!NOT~!!!!
Sorry it is a Samsung Galaxy Vibrant phone..
Happy Hunter said:
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Click to expand...
Click to collapse
I forgot to ask one important thing...
How did Samsung service your phone?
Did they do a software fix?
or
Did they had to replace a hardware ?
They took my old phone and gave me a brand new one. Free of charge, nothing to pay.
woha wait there, I've sent my phone to Futuretel over a month ago and there is a place in Montreal that will do that on the spot !??? WHAT ? damn it...
anyone else tried them ?
Thank you Happy Hunter for the service center info
My situation was, 3 days after upgrading to Froyo, I got a few FC and after rebooting my SGS, it was stuck after the S logo. Tried to downgrade firmware, clear cache, formatted memory, nothing worked, and the phone wouldn't start up after all that.
So i went to the service center tonight, since it was late there was no technician, so I'll have to wait the next day to know how long it'll take to repair.
I had no proof of sale, since I bought my SGS off someone. The receptionist asked me which provider I was, I said Rogers, and asked if it was unlocked, I said yes and I bought the unlock code off Bell. And asked what happened to the phone.
That's all, the receptionist looked nice, they are aware of that problem.
I'll call tomorrow to see the status of my phone and let you guys know.
Btw, I noticed that on my receipt, it said day of purchase 1/30/10, so i assume that's the date the give to people without invoice, so for those that are like my, with no invoice, pray that your phone breaks before that date
WuWu said:
Thank you Happy Hunter for the service center info
My situation was, 3 days after upgrading to Froyo, I got a few FC and after rebooting my SGS, it was stuck after the S logo. Tried to downgrade firmware, clear cache, formatted memory, nothing worked, and the phone wouldn't start up after all that.
So i went to the service center tonight, since it was late there was no technician, so I'll have to wait the next day to know how long it'll take to repair.
I had no proof of sale, since I bought my SGS off someone. The receptionist asked me which provider I was, I said Rogers, and asked if it was unlocked, I said yes and I bought the unlock code off Bell. And asked what happened to the phone.
That's all, the receptionist looked nice, they are aware of that problem.
I'll call tomorrow to see the status of my phone and let you guys know.
Btw, I noticed that on my receipt, it said day of purchase 1/30/10, so i assume that's the date the give to people without invoice, so for those that are like my, with no invoice, pray that your phone breaks before that date
Click to expand...
Click to collapse
Awesome,
Please do let us know how your process of them taking your phone in work out.
Because like many others, I also bought my phone as 2nd hand and do not have receipt and I also am using with Rogers.
So I am interested in knowing how Samsung will treat you.
Please keep us updated.
Happy Hunter said:
They took my old phone and gave me a brand new one. Free of charge, nothing to pay.
Click to expand...
Click to collapse
Now let see how your new phone works out.
This shouldn't be a sticky. Imagine a sticky for all major cities in the world
Happy Hunter said:
I left my old phone today morning at 10:30 and picked up a new one at 14:30.
They gave me a completely new phone with Froyo already installed.
No questions asked, very fast service.
Click to expand...
Click to collapse
@Happy Hunter
Did they really give you a new one with 2.2? I was in contact with them yesterday and will be calling again today. Is there anything that I should say/ask?
Just got a replacement unit yesterday from that samsung repair shop with froyo already installed. Drop my unit in the morning an got a new one in the afternoon.
Sent from my GT-I9000M using XDA App
hey guys, just a lil update on my case (see post #12)
I just called the service center, they told me they have to order a part to be replaced in my SGS and that it'll take a couple of days. So I guess I'll have my mainboard replaced. Therefore no new cell phone for me
WuWu said:
hey guys, just a lil update on my case (see post #12)
I just called the service center, they told me they have to order a part to be replaced in my SGS and that it'll take a couple of days. So I guess I'll have my mainboard replaced. Therefore no new cell phone for me
Click to expand...
Click to collapse
New phone doesn't always mean good, right/? maybe replacement board is a new revision or something. You never know.
Anyways, so you are saying that Montreal location will accept Galaxy S even if you do not have a receipt ?
Do they care if the phone is unlocked? or which carrier you are with ?
Were you told that the entire service will be free or charge too?
Let us know when you get your phone back.
Now if only there was one of these in Vancouver.
OK I badly need help because I bought this off of eBay a couple months back since I live in the US and couldn't buy this straight from Bell.
I can get into download mode but that's it.
My phone was running just fine on Eclair and recently I upgraded to Froyo. Phone was not rooted nor was there any lag fixes installed.
2 Days after the Froyo upgrade my phone started vibrating for no reason and then froze. I did a battery pull and now all I can do is get stuck in a boot loop.
I've kinda messed around with Odin but I'm a complete noob with Odin, and hopefully I'm just using it worng.
Anywhoo please help! I can't send this back to Bell and I'm stuck without a phone.
Will definite donate a case of beer money to anyone that can get me back on my feet. Please help because I am open to all suggestions with my bricked device!
Sorry man, sounds like you've fallen victim to the faulty internal SD problem affecting many i9000m phones. The (sort of) good news is that Samsung is starting to acknowledge the problem. You can send your phone to a Samsung repair center in Canada without a receipt.
See this thread for more details:
http://forum.xda-developers.com/showthread.php?t=871592
Another option: supercurio (a really really smart dev) has just posted that he MAY have a workaround for this problem. If you've got a couple of days, follow this thread:
http://forum.xda-developers.com/showthread.php?t=882822
Who knows what will come of it?
frandromeda said:
Sorry man, sounds like you've fallen victim to the faulty internal SD problem affecting many i9000m phones. The (sort of) good news is that Samsung is starting to acknowledge the problem. You can send your phone to a Samsung repair center in Canada without a receipt.
Click to expand...
Click to collapse
Well don't know if this proves that it's internal SD but I just flashed "I9000UGJH2" on my phone with Odin.
It went into the recovery screen on it's own and I noticed this on the bottom "e can't mount /dev/block/mmcblk0p1"
I still chose reboot and now I can make it to the Samsung "S" with startup audio but now the phone stays black on the screen and the "menu" and "back" buttons stay lit up...
That's happened to others. Try this number 1-888-751-4078 for direct support.
CASz said:
That's happened to others. Try this number 1-888-751-4078 for direct support.
Click to expand...
Click to collapse
By any chance do you know if that number is for US residents that bought this phone secondhand?...
Any other US residents stuck in the same situation?
OK This is where I'm at called Samsung Canada 1-800-726-7864 but their number redirects me to a US Representative.
They basically know that their is a problem. However since you get a US Rep they keep sticking by that "US users haven't been approved to get Froyo yet so it's not Samsung's fault", Keeping my cool I explained that it's a Bell phone, I'm an AT&T user yada yada yada...
But they are unable to help me because they are USA support and I need Canada support. They don't have an 800 number to give because it just redirects back to the US and since the phone is not a US phone they will not support it.
Finally still keeping my cool and stating the obvious to them I finally had enough and requested escalation. Senior level was baffled that I found a way to get Froyo. It truly blew their mind. They were supposed to call me back but still haven't.
I'll give them till tomorrow and try again.
Anyone else have any help/suggestions for me?
I would greatly appreciate it since I'm stuck borrowing a loaner phone through this mess.
Seriously if anyone has any suggestions please speak up, thanks...
ccrows said:
Well don't know if this proves that it's internal SD but I just flashed "I9000UGJH2" on my phone with Odin.
It went into the recovery screen on it's own and I noticed this on the bottom "e can't mount /dev/block/mmcblk0p1"
I still chose reboot and now I can make it to the Samsung "S" with startup audio but now the phone stays black on the screen and the "menu" and "back" buttons stay lit up...
Click to expand...
Click to collapse
The /dev/block.mmcblk0p1 error is actually the way the system tells you that the SD card has gone bad. Which means you need a new motherboard (new phone), since the card is built into it. Your only option is to send it into Samsung to get repaired/replaced. Regardless of what you did to your phone, its besides the point. The phone is defective and they should repair it free of charge. But Samsung is still denying they produced a lemon phone to begin with. In truth they should be all giving us refunds as no fix I have heard of has permanently fixed this phone.
Yeah, got the same issue as all of you....
and Yeah... I'm at the US and Called SAMSUNG CANADA SUPPORT....
They just told me they won't fix it cause i'm using it at the US...
so what know? any suggestions on how to send this freaking phone to repair?
I hate this... I'm a freaking mad customer... I hate SAMSUNG and both CANADIAN and US support centers.... FAIL FAIL FAIL....
Don't buy Samsung... if it fails... they won't help you....
I do sympathize with those Americans who have this problem (I had a dead phone also), but look at it through Samsung's eyes. They sell different products to different countries. The U.S. version of the phone does not have FroYo yet, so when a customer calls saying that their phone dies when they update to FroYo, they say, "how can this be our problem when we have not released FroYo to the states yet?"
Here is a direct # to the service center here in Montreal, 1-514-738-8333
Samsung - Service Absolut
3391 Griffith Street,
St. Laurent, Quebec,
H4T 1W5
Call them (Not collect) and tell them you bought the phone from a Bell store and paid Bell for an unlock code. Tell them you updated through Kies a couple of days before the phone died.
Tell them you want to send the phone back directly to them. Or, ask them if you can send the phone to someone in Montreal and if they can bring it in for you (I'll be happy to do it for you).
I have a stock version of JL2 if you want to try to flash it with Odin. I have read that some people have had some success with JL2 reviving their phones. This is the ROM Kies downloaded when I upgraded through Kies, so it is bone stock.
Here is the file if you want to try it.
Ian
Hey w98seeng thanks for your help, I have been trying the direct "easy" way by calling Samsung at Canada but no luck after 25 calls. They just keep sending me to US support, Bell Support, or any other number... like (TV support) just to get rid of me...
Well I must recognize on my previous post I was really mad and frustrated, now I've got a new phone... Yeah... Resignation all the way... so now I might be able to think clearly what to do next.
I'm going to start trying to fix it on my own with the posts I've seen on this forum, starting with the Rom you (w98seeng) provided me to see if anything of this may work... Also calling the Montreal service repair center...
Also I understand about the difference between products, but my product is Canadian... they should be able to help me if I'm calling them at Samsung Canada, I already told them I'll pay the shipment... I have a Canadian IMEI, I don't really understand why are they restricting this only through bell if it's not exclusively sold on bell, I got it from somewhere else.
I mean...
My geographic location shouldn't be something that matters... I'm a Samsung Canada Customer... What if I moved to the US?, What if I'm on a long trip?...
The problem is that SH Support is following procedures and if we don't fit into those they just let us down...
I'm not giving up...
I'm fixing this Samsung i9000m vibrant phone... One or other way.
I'll keep you posted...
Your phone is dead.
I've been through 9 of them with the same problem.
Take it back to Bell and they will give you a new phone and take your old one for free.
My personal suggestion is
Call montreal services center directly
I will be interested to see the resolution to this as I am a US resident with two I9000M's in the household. Both are 100% fine atm but if I ever have this problem I would like to know how US folks can get this fixed.
Best of luck to OP!
If any of you guys want a phone in order to service it through your Bell subscription or through Samsung Canada please http://bit.ly/eygnOb.
Thanks.
Just got my phone back (well a brand new one actually) from repair so thought I'd share the experience here in case any one else is thinking of doing it.
My phone was constantly restarting and some research on the inet suggested it needed a new motherboard.
Sent my phone in by recorded delivery had to pay £5.50 to get insurance to cover the cost of the phone but nm.
SBE received it the next working day (7th) and I checked the progress the day after at:
https://extranet.sbe-ltd.co.uk/enduser/index.php
This said:
SBE fault: None
Customer fault: Software (network services)
Or similar and something about repair finished send back to user.
So I phoned them using 01233 619320 to avoid the 0870 number (www.saynoto0870.com) and said that this wouldn't fix the problem and I'd have to pay to send it back to them so they agreed to hold it and said something about submersion testing (no me either) which they said was just longer testing.
A few days later the progress had changed to on hold with team leader. Finally I received a brand new phone today on the 17th. So its taken 10 days but I've got a new phone.
So basically check on their site and phone em and they'll do a proper test and fix your phone properly.
Thanks for sharing this. I have seen recently some bad experiences here on the x10 forum. So thanks for sharing a good story.
Sent from XDA Premium from my X10a rooted running 2.2.1 Cyanogen 6.1.3gingerbreadV1 ROM
i broke my USB too..instead repairing they gave me a new one )
Update: In my excitement and rush to get phone rooted ect before I went away for the weekend I didn't notice all the scratches around the edge and on the middle button and a dent on the top, also quite a bit of force is needed to get the headphones in. The usb mount was also a bit flakey and it stopped recharging (using plug) in the middle of the night. It has restarted for no reason but isn't doing it all the time as before. Lets hope these probs clear up.
It looked new as they had cleaned it up a bit and applied a new screen protector (I was told not to send the back cover in). So in summary a company that doesn't give a sh*t about your phone/customer service just how fast they can do a shoddy repair job and get money off SE who also don't give a sh*t.
Ive sent mine in 3 times for losing network reception occasionally and random reboots.
Each time they just do a software update, screening or some crap like that and send it back!??? WTF!!??
Anyhow, the last repair (3rd one), which was a VIP repair because i put in a complaint was returned to me on saturday 19th with an aerial change.
Im gona give it a couple of days and ring back on Weds for an exchange as the 3rd repair was escalated to VIP and obviously if that didnt fix it a replacement should be in order.
My advice.. after the 2nd repair if unsuccesfull, phone back and demand a replacement and have your case escalated to a higher team. That should get the ball rolling.
P.S
Thanks for the number, that 0870 is EXTORTIONATE!!
As a foreigner living in london, I'm kinda worried that when i send my phone to warranty i will never see it again :S
If you send it by recorded delivery you can prove they recieved it so wouldn't worry about that. Yeah they was about to send mine back with a software update until I rang up, so basically everyone needs to ring up to get em to do sumat!
Dear Readers,
I am about to tell you my story of myself a current Galaxy Note user and the unfortunate episode when my phone had problems. I have been a long time user of xda, but a first time poster of this wonderful forum.
First of all I want to tell you I currently reside in Australia, Sydney and I am a Vodafone customer. I have been using this phone for about 6 months without any problems whatsoever, until a couple of weeks ago my phone started to inconsistently charge. At first I thought it was a cable issue, so I isolated the problem with a different cable and it didn't work. Fear and doubt crept into my mind for the next couple of days, if I should return the phone to Vodafone for repairs because as you may have guessed, my phone is rooted with a custom rom called, "AllianceROM_N7000_ICS_v2.1" with the wonderful "SpeedMod Kernel".
I searched through google and I found out that I wasn't the only person to have this problem with this charging issue. From further research I also found out that some people have claimed that sending a rooted phone into repairs will void your phones warranty, and some other people say that it won't void your warranty. Rather confused with this conflicting information, what other better way to confirm this issue than to call up Samsungs service centre. When I asked, the gentlemen on the other end just simply answered, "Yes".
So with this new information, I finally decided to unroot my phone and installed a stock official rom called N7000BDULR5_N7000BVAULR4_VAU. But before I did all this, from further research through XDA's forums I found out that I needed to reset my Binary count with Triangle Away by Chainfire. But with the issue of the phone not charging properly, it did not help with the issue of unrooting the phone, because the battery was constantly flat. After painstaking hours I finally unrooted my phone.
As I came home after handing my phone into Vodafone, a thought crept into my mind. Will they void my warranty, if I did not have the bloatware in which Vodafone has pre-installed into the phone? Because the stock rom in which I installed did not carry the bloatware.
Through the following week of praying that they will not void my warranty because of this issue, I got a message from Vodafone to pick up my phone. I called Vodafone customer repair centre and they told me that they have fixed the issue by replacing the micro usb connector which the pins was dislodged and also the UNIT-SUB PBA- which is the motherboard. Vodafone told me that this is a rare case in which the both of these hardware issues occur in the Galaxy note. Phew..
As of right now I am charging my phone without any problems so far. I will keep you guys updated if I have any other further issues with the repairs done on my phone.
I'm in Malaysia and I had the similar problem with you as well.
Initially I sent in my phone with the stock ROM but I forgot to reset the binary count and the 3rd party service center voided my warranty.
I took back my phone and installed "triangle away" by chainfire which reset my custom binary count and this time I sent it in to Samsung for a warranty claim and after the next day. They called me to collect my phone and my mother board + micro usb was replaced.
I did a little research myself and I've came to this conclusion and incompatible external battery packs messed up the system as I never had an issue with my phone charging till I bought myself a cheap external batter pack charger which then i guess messed up my board.
conclusion for me:
invest in a proper external batter pack which is compatible with the N7000 battery.
Congrats on getting your phone repaired without getting caught. Same thing had happened to me when I gave my phone to ssc. I had unrooted and used triangle away but unfortunately forgot to uninstall it. My phone was repaired and it still had triangle away in it. I guess they don't look into the phone that closely.
Sent from my GT-N7000 using xda app-developers app
without getting caught.
Click to expand...
Click to collapse
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
TopOfNewYork said:
the hardware is faulty, the pins don't last, apparently it's even a known issue at Samsung.. This repair has nothing to do with firmware. The phone boots, it runs, it can have different firmwares flashed to it, the issue is purely a hardware issue and so the warranty should cover the repair even with the custom binary... i dont like the loophole use by the warranty center when, as with this guy, the user clearly hasn't damaged the device... That would just be wrong.
Paranoid V. 5 | Hydracore 4.3 OC
GT-N7000
Click to expand...
Click to collapse
Dear Mr TopOfNewYork,
You maybe correct about the correlation with software Vs hardware issue that may render your phone having problems. But no legal terms and conditions will release the manufacturer of any legal liabilities with the products being offered to the public. (In Australia it is called the Australian Consumer Law 2010, Please check with your local countries consumer protectionism law.)
On another note, the phone has a random automatic reboot issue at random times, and as of now wont even boot to Touchwiz UI. The only way I can use the phone is to directly charge the phone, while using it. I have had the phone for two days from the date of it was returned to me, and I have complained (in a logical, non violent yelling manner) to Vodafone and they have agreed to send me a new Samsung Galaxy S3 16gb White.
I am absolutely satisfied to receive a new phone, and will update the situation about the new phone on the S3 forum.
Thank you for reading and have a happy and prosperous year.
Glad to know you got your problem solved.
Sent from my GT-N7000 using xda premium
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
Alexanderbooth said:
I sent my phone to samsung while it was still rooted and had a custom rom on it, they mustnt even check if its a hardware fault cause i had it back within 5 days with a new screen.
Click to expand...
Click to collapse
Well I just sent my Note 2 in and it took the service center 2 weeks to enter my phone...during that time Samsung cancelled my claim because the service centre in Quebec didn't enter it in time.
I called Samsung and they called the center and set them straight and now I just got a reply that my phone, while rooted, has never had a custom ROM on it and never had anything but stock...I rooted it only to kill the rogers bloatware that I could not uninstall.
I just got a reply and they told me the repair will cost $672 to repair the screen due to it being rooted....wtf
Reason it was sent in was in woke up, unplugged my phone from charging and noticed a stuck red dead pixel on the screen...wasn't there the night before....so how does root on a stock phone cause an hardware issue....time to call and complain to Samsung.
This is unreal....
I too had the problem! First I thought it was lint, etc, so I prodded etc. It would charge for5 min then stop.
In the end I got a new daughter board for£10 with the USB socket, new mix and antenna. Took less than ten mins to fit. It's been like new since.
I've the same issue on my Kindle HD, but that's another tale........
Box 13.
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window. I got it back the next day with an untested bad ROM update so the keyboard just typed nonsense.
In the end I spent ages fixing the damage they caused and never got to the bottom of the original issue.
Sent from my GT-N7000 using xda app-developers app
Never had to warranty repair any of my Samsung devices until now...hope I never have to again as they suck!
Respect lost.
I had a rooted N7000 go into Samsung service with a hardware & a software issue & both issues were sorted under warranty for free & no mention of it being rooted, (it came back unrooted).
Sent from my GT-N7105 using xda app-developers app
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Gambolputty said:
I had unrooted device with blue hotpixel, these dumbasses first tear it down, then realized the receipt is not enough for proof so they want an invoice from seller stating where he got phones from. And because seller was a retard he didn't send me it in time, they reassembled the phone and sent it back (leaving a hair between frame and screen - proves that it was disassembled) I wonder for what they got grade A from Samsung...
From the same private service center, once they tried to prove that non-rooted and untouched phone was flashed (it was aftermath of failed Kies/Odin update), intervention in Samsung Poland helped, they sent a new phone.
In any case of imbeciles at service senter, contact Samsung, their people usually have more knowledge and are willing to help
Click to expand...
Click to collapse
Phones are under warranty by the date of manufactur ... you don't need reciepts or anything, it doesn't matter if its been sold to ten different people with no reciepts its still under Samsung Warranty.
Sent from my GT-N7105 using xda app-developers app
Unfortunately not in Poland, they still require at least receipt, but new internal procedures of service center require shop's invoice, especially since they see phone was bought in service/second hand shop (still it was brand new, untouched etc.), maybe they're just too dum dum to handle their internal stuff or are afraid it was serviced somewhere else, I must speak with Sammy about this
Gambolputty said:
Unfortunately not in Poland .........
Click to expand...
Click to collapse
Why Samsung would tell you that I have no idea.
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
morabass said:
I unrooted my phone before giving it to the "Samsung" repair shop, which in my town is just a dodgy phone shop with a big Samsung sticker on the window.
Click to expand...
Click to collapse
Personally, I would strongly suggest to find authorised local service centres from the Samsung website of one's respective country/region. Alternatively, one could either call or send an e-mail to the customer support of one's respective country/region to enquire about the details of authorised local service centres.
For illustrative purpose, I would find the Samsung website for my country/region from, http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.do, and I would then proceed to find authorised local service centres by using the Find Service Locations found under the Support menu.
:good:
Udonitron said:
Samsung here in Canada asked for a copy of my receipt to be faxed within 5 days or the claim would be void.
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OK, I've been looking at a few countries warranty wording & yes it does say "Original purchase reciept" required for repairs so strange as it sounds they abide by different rules depending where you live.
I've not been asked for anything other than my personal details & address for collection. Yes that's right Samsung (I'm in UK) arrange to collect the phone & then deliver it back afterwards without any proof of purchase or reciepts. I have friends who have done the same & several of these phones including mine were bought secondhand but still in warranty (2yrs on some phones).
I want to share my warranty claim experience too (indonesia):
1. Galaxy S3, broken camera hardware. Clear binary, Flashed stock JB, sent to SSC. Asked for original purchase receipt, didn't have it. So i asked her to check the phone by serial number, warranty granted, fixed in 3 days and whooaa got extra 3 month warranty. I bought it when S3 launching event at June 12, extended to 31 sept 2013
2. Broke my Galaxy Nexus usb ports pin so usb cord can't plug properly and sometimes not detected in PC. I was too lazy to flash stock.. So with unlocked bootloader & Paranoid Android rom installed i went to same SSC, haha asked again for receipt and i didn't have it also. Granted, and got it fixed less than 1 hour
Sent from my Galaxy Nexus using Tapatalk 2
I have a Samsung Galaxy E7 (SM-E7000) for about month and a half, and all I have are problems like sudden restarting and freezeing. I tried to root phone and adjust CPU min and max speed, factory reset phone, install old firmware because latest firmware obviously sucks and what not, but nothing helps. And what is even worse there is no custom ROM or regular update to Lollipop stock rom. One thing I noticed is that sudden restarting and freezeing stops or happens in smaller ammounts is when you don't install 3-party applications, but why would I want phone like that. This is worst phone I ever had!
Did somebody else have such a bad experience with Galaxy E7 SM-E7000 and how you solve this problem? I would appreciate if you could share your solution or knowledge with me and rest of members.
I never experienced such problems with my E700H. I think Your phone has some Hardware related issues. If it comes under warranty you should definitely contact nearest service center. I am Using it with Lollipop 5.1.1 update. I have 30+ third party Applications installed in my phone..So far i haven't experienced any issues. It is new phone. It will take some time for developers to develop custom Roms. So you should wait.
It's a great device. It doesn't have any issues. I have been using for 2 moths. I am a heavy user.? you should contact service centre.
the E series don't have any problems as you say, your phone has a hardware issue, try contacting samsung service center.
Hassan 4 said:
the E series don't have any problems as you say, your phone has a hardware issue, try contacting samsung service center.
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I bought it on ebay from some guy on Taiwan. I am in Croatia, do you think local samsung center will cover warranty.
mgweb said:
I bought it on ebay from some guy on Taiwan. I am in Croatia, do you think local samsung center will cover warranty.
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I don't think so, they can fix it but not under warranty.
I have two SM-Galaxy-E7, an E7000 and an E700H, about 10 months. both of them are great. I don't experience any problem you mentioned above.
Recently (about 2 week), The E7000 has a problem and it is weak mobile network antenna in some places. In some places E700H is full but E7000 has no network or weak network!
any solution?
Hi, I also have same problem on my SM E7000. Very weak network even just showing emergency call only. Anybody help please!