Database Users

Nexus 7 defects?

How many of you are having manufacturer defects out of the box?
Had a dead pixel on mine that I picked up from GameStop
Also it seems the screen is coming up on the left like if the adhesive is giving out already.
I spoke to GameStop who referred me to play store but then play store said any warranty claims have to be done through the retailer. Obviously GameStop is out of stock but they said they were emailing corporate for me today to ask for another unit to be sent. So I should have mine replaced around Wednesday hopefully.
Sent from my Nexus 7 using Tapatalk 2
*EDIT* - Poll added
Another member (Capt.PP) asked me to include a poll to ask where we got our defective Nexus 7 tablets. If your place isn't on the list please include it in your post.

LCD happens

tdrussell said:
LCD happens
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Click to collapse
I got so used to amoled screens I forgot about dead pixels on LCD. Is it possible it being an LCD it might just be stuck?
Anyone ever have any success with one of those stuck pixel fix apps?
Either way I'm doing an exchange because of the screen not being recessed on left side properly. But hopefully no dead pixels on next one.
Sent from my Galaxy Nexus

So this guy's trolling was in reality not a troll?
http://forum.xda-developers.com/showthread.php?p=28712748#post28712748

Outrager said:
So this guy's trolling was in reality not a troll?
http://forum.xda-developers.com/showthread.php?p=28712748#post28712748
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Click to collapse
Lol. Looks like trolling but I did read in another thread a guy had issue with his screen stating to come off his I/O device. I noticed mine while I was holding it on the left side the screen was giving in and making some creaking and such. Upon closer inspection I noticed on the left side/middle area the screen was actually sitting above the frame. Everywhere else it was sitting nicely and recessed under the frame.
Anyway the risk of defects is always going to be higher with the first runs.
Sent from my Galaxy Nexus

Snaaap! Got mine today but seems OK... how to notice dead pixels..?? Lol. I'll have another look at my screen !
Sent from my GT-I9100 using xda premium

Picked mine up from GameStop too. So far, no problems with it! Hope you get yours fixed soon. ^.^
Sent from my Nexus 7 using xda premium

I have a slight light bleed In bottom left corner. Anyone else have this?
Sent from my Nexus 7 using xda app-developers app

androidkid311 said:
Snaaap! Got mine today but seems OK... how to notice dead pixels..?? Lol. I'll have another look at my screen !
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
Download a dead pixel test app on play store. Its basically solid color backgrounds you alternate so in some cases you'll be able to see the pixel in a red background etc.
Sent from my Galaxy Nexus

lazaro17 said:
How many of you are having manufacturer defects out of the box?
Had a dead pixel on mine that I picked up from GameStop
Also it seems the screen is coming up on the left like if the adhesive is giving out already.
I spoke to GameStop who referred me to play store but then play store said any warranty claims have to be done through the retailer. Obviously GameStop is out of stock but they said they were emailing corporate for me today to ask for another unit to be sent. So I should have mine replaced around Wednesday hopefully.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Could you be kind enough to post a pic of your screen defect?

janedoesmith said:
Could you be kind enough to post a pic of your screen defect?
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Click to collapse
Sure...its a bit difficult to see on a picture but its basically the screen rising above the border in one area so the edge of the screen is exposed. That same area is soft as well where pressing on makes the screen move in and out with creaking. The rest of the edges are sturdy.
Dead pixel I'm not posting photo since I'm sure everyone knows what that looks like but its located on the app drawer button in portrait mode. Shows up the most in white backgrounds.
Sent from my Galaxy Nexus

lazaro17 said:
How many of you are having manufacturer defects out of the box?
Had a dead pixel on mine that I picked up from GameStop
Also it seems the screen is coming up on the left like if the adhesive is giving out already.
I spoke to GameStop who referred me to play store but then play store said any warranty claims have to be done through the retailer. Obviously GameStop is out of stock but they said they were emailing corporate for me today to ask for another unit to be sent. So I should have mine replaced around Wednesday hopefully.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Mine has a similar issue, its on the left middle section. Whatever is holding the screen down is coming loose like the adhesive. The screen works fine but you can see the screen is raised a couple a cm or so. Makes a slight creak sound.
Might contact Asus for warranty and see how they do it or just give Gamestop some time so i can exchange it.

NavySpark said:
Mine has a similar issue, its on the left middle section. Whatever is holding the screen down is coming loose like the adhesive. The screen works fine but you can see the screen is raised a couple a cm or so.
Click to expand...
Click to collapse
same spot mine is at

lazaro17 said:
same spot mine is at
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Click to collapse
Bet this is going to be a known issue all around. I was able to push it down but i figure its adhesive so its eventually going to happen again and again until the adhesive isn't sticky anymore. Sad days but other than that this tablet is solid.
---------- Post added at 02:58 PM ---------- Previous post was at 02:35 PM ----------
Well according to ifxit, they are small retaining clips that hold it so i hope its not a broken clip. I could easily put more adhesive down a it looks like it just pops up.

lazaro17 said:
Sure...its a bit difficult to see on a picture but its basically the screen rising above the border in one area so the edge of the screen is exposed. That same area is soft as well where pressing on makes the screen move in and out with creaking. The rest of the edges are sturdy.
Dead pixel I'm not posting photo since I'm sure everyone knows what that looks like but its located on the app drawer button in portrait mode. Shows up the most in white backgrounds.
Sent from my Galaxy Nexus
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Click to collapse
I really appreciate it and thank you. Now I know what to look for once my N7 arrives.

My Gamestop doesn't have any extras, calling Google to see if they can do anything. I would like to see if i can get a replacement sent out and then send this one back but we shall see.

I returned 3 transformer primes for screen defects. Asus qc isn't the greatest. It's probably why they're prices are so good for what you get.

On mine when the brightness is on the lower end the screen starts to flicker a little. I think it's software related. But once you set the brightness higher it stops doing it.
Oh and it only does that on white backgrounds like google voice search.
Sent from my HTC VLE_U using xda app-developers app

Excellent device but mine isn't flush on the right side of the screen. (Portrait)
After a few hours of use it's starting to pop if you press midway on the bezel.
I'll get it swapped in due course

Is anyone else able to reproduce the screen flicker issue?
Sent from my HTC VLE_U using xda app-developers app

Couldnt find a GS3 without stuck pixels

Hey guys, about 3 weeks ago I bought a Galaxy S3 (after waiting for MONTHS to get one, by the way) at first I was delighted with the performance and looks, but after 3 days I noticed I had a stuck pixel (it was black, on a blue screen) using the *#0*# test
Okay, I got a bit sad and went to the store to get it replaced, and so I did, second one......noticed the same problem some time later
Tried AGAIN, went to the store, this time they let me open as many units as I wanted to , to find a perfect one, I went through SEVEN , ALL OF THEM with stuck pixels in some color (green, red, blue) after more than an hour looking I TOUGHT I found a flawless one.....went home with it to apply a screen protector, while I was doing that I found another stuck pixel, couldnt believe what I was seeing
Went to the store ONE MORE TIME to get ANOTHER replacement, the LAST one.....took it out of the box, and there it was, a black pixel on the green screen, just gave up and got my money back
What the hell is going on with samsung? I just wanted a flawless screen, afte all, its a state of the art device, should be flawless!!!
By the way Im from Brazil and the phones were all unbranded

Might be the imported batch .
Mine is flawless .
jje

Must be the batch, mine is flawless on the LCD test.

No stuck pixels here.

Perfect here too haha. Wait two weeks then go back and try again.
Sent from my GT-I9300

Tested a few and no stuck pixels on any colour background. Bad batch for sure.
Sent from my GT-I9300 using xda premium

Perfect screen here too. Honestly, I have yet to buy a device with dead pixels or similiar flaws, lol. Guess I'm lucky.

Mine is flawless as well - no dead pixels at all. So you waited months? It was released at 29th of May, so in the worst case you waited about 1,5 months.
To be perfectly honest, I don't believe your story...

When I said "waited for months" I meant: I was going to buy the S2, after finding out the S3 was gonna come out I decided to wait, and in my country it was only released at the day I bought it (about 3 weeks ago) so yes, I waited for about 6 months just dreaming about it
If you dont believe me I have one good solution for you:
The big X on the upper right of your screen, click it and witness the magic
For everyone else I hope it was just a bad batch really, for christ sake I loved the device but I cant stand anything but perfection on a US$1000 handheld (its how much it costs here on Brazil)

So you waited months? It was released at 29th of May, so in the worst case you waited about 1,5 months.
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Click to collapse
He probably waited since it's announcement and possibly even before. But that's pointless to calculate, since one might say I've waited for years to get it... Which btw is true since I knew that more or less the 3.generation would be around roughly at the time my S1's 2year contract was over.
but after 3 days I noticed I had a stuck pixel
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Click to collapse
I'm very sure you've not found a single Samsung Galaxy i9X00 phone with a stuck pixel and you probably never will. AMOLED screens have no moving parts so the pixels cannot get stuck as with LCD but either die (dead pixel) or react too slow (lazy pixel). Factory-defects such as pixels lighting at the wrong time or shorting with others are of course also possible.
I went through SEVEN , ALL OF THEM with stuck pixels in some color
Click to expand...
Click to collapse
Have you actually tried apps designed for stuck pixel / dead pixel repair? Often enough the pixel can be revived regardless of whether it's an (O)LED or LCD screen.

My dear friend im sorry for using the wrong expression.....im used to LCD screens and I would call it a stuck pixel because it cant reproduce one especific color (for example the pixel which presents itself black on a blue screen)
Yes, I tried the "unstucking" apps, left them running for hours and hours, like 12 hours at least, it didnt make any difference
Guess I'll just have to wait 2 months and try again, lets hope Im luckier this time, since its not looking to be a general problem...

That was (very faint) humor, so don't take it too personal :silly:
I think everyone understood what you meant, you just used the wrong term for the technology in question
Hmm, that definitively sounds like a bad batch. However I'm surprised, since Samsung's quality control might let one or 2 units slip but ALL of them having defects? I dunno, but that kinda sounds strange...
Maybe your seller got duped into buying units which Samsung's quality control filtered out. Only a hypothesis but well...
On an interested side note: How hard or easy are the dead pixels to spot? Maybe some of us got them but are unable to notice.
The brain is very good at interpolating missing parts of an image or color. Also how bright was it in the room?
I've recently seen a darker splotch on the screen on the red color but can't find it anymore. (Maybe it was just dirt after all...)

Probably a bad batch, I also bought in Brazil and it is perfect.

d4fseeker said:
That was (very faint) humor, so don't take it too personal :silly:
I think everyone understood what you meant, you just used the wrong term for the technology in question
Hmm, that definitively sounds like a bad batch. However I'm surprised, since Samsung's quality control might let one or 2 units slip but ALL of them having defects? I dunno, but that kinda sounds strange...
Maybe your seller got duped into buying units which Samsung's quality control filtered out. Only a hypothesis but well...
On an interested side note: How hard or easy are the dead pixels to spot? Maybe some of us got them but are unable to notice.
The brain is very good at interpolating missing parts of an image or color. Also how bright was it in the room?
I've recently seen a darker splotch on the screen on the red color but can't find it anymore. (Maybe it was just dirt after all...)
Click to expand...
Click to collapse
All of them were very easy to see, at least for me

juliano_q said:
Probably a bad batch, I also bought in Brazil and it is perfect.
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Click to collapse
Hey there.....in which retailer did you get yours?
I bought mine from FastShop (phisical store)

ReaperBR said:
Hey there.....in which retailer did you get yours?
I bought mine from FastShop (phisical store)
Click to expand...
Click to collapse
Hey, I bought mine at a Vivo store.

Bought pre-ordered on phone from verizon - 32gb w/2 gb ram. Unit made in china (blue) - unit flies and screen is flawless
Sent from my SCH-I535 using xda premium

i had to take my gs3 back to the shop because of a fault with the phone but that was my own fault. but ye the man behind the counter said the gs3 has never had a problem no one has brought one back apart from me to the store so the phones that you went throught must have been fake or something because these are the beat phones out and you dont get any problems with them.
Sent from my GT-I9300 using xda app-developers app

ReaperBR said:
Hey guys, about 3 weeks ago I bought a Galaxy S3 (after waiting for MONTHS to get one, by the way) at first I was delighted with the performance and looks, but after 3 days I noticed I had a stuck pixel (it was black, on a blue screen) using the *#0*# test
Okay, I got a bit sad and went to the store to get it replaced, and so I did, second one......noticed the same problem some time later
Tried AGAIN, went to the store, this time they let me open as many units as I wanted to , to find a perfect one, I went through SEVEN , ALL OF THEM with stuck pixels in some color (green, red, blue) after more than an hour looking I TOUGHT I found a flawless one.....went home with it to apply a screen protector, while I was doing that I found another stuck pixel, couldnt believe what I was seeing
Went to the store ONE MORE TIME to get ANOTHER replacement, the LAST one.....took it out of the box, and there it was, a black pixel on the green screen, just gave up and got my money back
What the hell is going on with samsung? I just wanted a flawless screen, afte all, its a state of the art device, should be flawless!!!
By the way Im from Brazil and the phones were all unbranded
Click to expand...
Click to collapse
Lets just get one thing straight, a black pixel is considered as a dead pixel, other colours are considered as stuck or bright pixels, it's also normal for a screen to have upto 3-5 pixels problem according to the international standard, so you are luck the shop will allow you get a refund after all the unboxed you did, not that anyone will blame you if you get a dead or stuck pixels in the middle of the screen is quite annoying.
anyway here is my story with problems
1 st unit was a in store inspection, out of the box the power button was stuck.
2nd unit, instore inspection the phone had a few specks of dust in screen.
3rd unit seems fine, and thats the unit I took home until I made and received call, although calls made instore were fine, 99.8% of them, the calls will just cut off between 3 minutes and 7 minutes.
Next day
4th unit had more dust in the screen.
5th unit had a black dead pixel in blue screen.
6th unit with instore inspection seem ok, took this home and then I noticed there was a problem with the wifi.
Phone detects wifi but won't connect, just saves into the memory and sometimes it will connect.
Also my router has 3 ssid set, guest, 5ghz and 2.4ghz, most of the time it will just detect one of the 3 ssid while the other 2 will be detected about 5-7 minutes later.
I also have one of the air drive where i can stream music or video from a portable box, most of the time it won't even connect, but the phone detect the signal, if it connects, it won't stream.
If a wifi signal connects, just moving a meter or two away from the router will disconnect.
In all cases the wifi signal detected is very strong.
Next day
7th unit in store inspection found a dark grey stuck pixel in a dark grey background using pixel testers.
8th unit, the greyish silver side of the phone was made very bad.
Next day did not exchange phones
9th unit one tiny speck of dust right at the top of the right corner of the screen.
10th unit, there were two white spot on the bezel, one next to the ear piece and sensor and the other on the side near the volume, both on top next to the screen.
before I check the 9th and 10th phone I did say I will check 2 more unit and if unlucky I will return it to samsung and have the phone's wifi fixed instead, as I did have a good screen.
Well I took the 9th phone as the 1 speck of dust didn't stand out that much.
upto now the phone is working very well.
there you go, my short story.

It's interesting to see that there seem to be quality control issues with devices sold by Hong-Kong retailer and a brazilian retailer.
Both locations are known to have a lot of fake or "fell of the truck" electronic devices, so I stand by my earlier hypothesis that they might not be devices from a batch Samsung ever intended for sale.
(This does not mean the seller knew about it, any part of the delivery chain can be the cause)

Who isn't going to RMA due to screen raise?

Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.

x4sper said:
Thoughts?
Click to expand...
Click to collapse
Have you checked your screws?
http://forum.xda-developers.com/showthread.php?t=1781237

Yes many have concluded it as a temporary fix
Sent from my Galaxy Nexus using my mind.

Lol how do people find this stuff mines is barely raised on the left side not bad enough for me to take apart and tighten the screws.
I'm not doing an exchange I love this thing and not ready to part.
Sent from my Nexus 7 using Tapatalk 2

I checked my screws and found that they were loose and tightened them up, screen still barely sits above but solved the creak. I have 3 more weeks to tinker with it, my Gamestop said i can return it once the next batch comes in but if this fixed it i won't exchange it.

Yeah I'm not planning on returning it either. I have seen some videos that have a MAJOR raise on the screen. Mine is just a little bit and can easily be pushed back down if I want to. Other than that the tablet is perfect and I don't want to send it back and maybe get one with more dead pixels (only noticed one but et normal viewing distance I can't see its there) or ghosting or something else.
I do recommend you keep an eye on it and make sure not doesn't get any worse. I doubt it will, however I will be exchanging it if it does.
Sent from my Nexus 7

I think everyone's expectations for a $200 dollar tablet are too high.
I am perfectly happy with mine. I have a little screen raise, but haven't noticed any creaks. I will use it until something significantly better comes out, then i'll spend another 200 to upgrade it.
Phones with comparable specs (albeit a smaller screen) are in the ~$400 range (gnex).

Mine was fine for the first 5 days, but has now started to lift. It sounds like double-sided tape coming unstuck. It's only raised about 0.5mm above the frame on the left hand side though, so I don't intend to return it unless it gets a lot worse, or it begins to affect other things (e.g. dust getting in, or digitiser playing up).
May yet return mine for ghosting, though doing a full discharge of the battery MAY have cured that issue (fingers crossed).

Why can't I get through Googles own support site to do a rma on my Google device? Wtf

Because everyone and there mother has flooded them for RMAs :/
Sent from my Galaxy Nexus using my mind.

Im thinking about sending my nexus 7 because of a yellowish tint on one of the corners when viewing pure black. But I am afraid of getting one with worse issues like the raised bezel or dead pixels.
Sent from my HTC Sensation using xda premium

If I only had the slight screen rise I would probably keep it, but I have a creak on the right that is loud and driving me nuts. Sadly, everything else seems perfect - hopefully my next one will be truly flawless...

I'm not. My Nexus 7 looks very well made, and in perfect shape. I've had it for 24 hours.

Is their support 24 hours? I've been busy and finally called. I've been on hold for about 10 minutes and it seems like they're open...
Yea I wasn't going to originally but after the screwdriver fix did nothing, and its basically like a creaky teeter totter on the left and right sides, I decided I should probably RMA. I love the tablet tho. I've used it A LOT since it arrived. It's amazing.

I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.

AaronDC19 said:
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
Click to expand...
Click to collapse
You can do that? I just figured Google would force you to ship the first one back, even if the second one was worse...

Keeping mine, no reason to return for such a silly non issue. Doesn't effect the use of the tablet at all.
Sent from my Nexus 7 using Tapatalk 2

x4sper said:
Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
Click to expand...
Click to collapse
Me, because both of my Nexus 7s are free of this, or any defects.

Same here. My left side of the screen sticks up a tiny bit, I'm waiting for a replacement but if the next one is worse ill just keep this one and try the washer fix or live with it. I still think it's a great tablet, especially for the price. I'll take this over an ipad costing hundreds more any day.
Sent from my Nexus 7 using xda app-developers app

Is it safe to buy a nexus 7 yet ?

I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....

I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.

I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.

miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
Click to expand...
Click to collapse
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.

TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
Click to expand...
Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.

Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.

miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Click to expand...
Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.

Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app

Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....

tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it

I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.

In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google

charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).

Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.

So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?

deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.

Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).

Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
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Wow that is brilliant news... assuming that the CS adviser was being honest.

tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
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You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?

deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
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Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.

Would you accept 1 dead pixel ?

I just go my n10 today and really like it. Just ran a dead pixel finding app as my n7 had loads. I got 1. Its there in bottom right corner, a black dot that keeps staring at me now.
Is this considered "acceptable" or would you get it replaced?
So far everything else is fine, I could end up with
A: A worse one
B: The same again with dead pixel(s)
C: A 'perfect' one
That assuming Google don't have a minimum acceptable dp level
Any thoughts?
Sent from my Nexus 10 using xda premium

Depends on how visible it is to you. If it were me, I'd be exchanging it. Displays with dead pixels aren't all that common, at least in my experience. I've got a 2560x1440 monitor and it has no dead pixels. My older monitor which is 1920x1080 had one black pixel dead center, and I asked my friends what I should do. They instantly said replace, and I'm glad I did. Got a perfect monitor back from Newegg and I probably would've regretted keeping it. Once you notice the defect, you're always going to notice it.

I see so many posts from people who go to all kinds of trouble to find things wrong with their devices so they can return them.
If you keep looking for things that are wrong, you are going to keep finding them and never be happy. I received my Nexus 10 yesterday. I haven't run any tests on it, didn't check for light bleed, didn't check for dead pixels, etc. I just used the tablet.
And you know what? It's awesome and I love it. If you had never checked for the dead pixel, you probably would have never noticed it. But you did, and now it's all you can see.
Sorry, this is a trend that I have noticed with devices lately that kind of bothers me. My suggestion - get a new one and don't go over it with a fine tooth comb! Just enjoy it!

I would return it. I expect what i paid for, not something that is close enough to what i paid for.

barqer said:
I see so many posts from people who go to all kinds of trouble to find things wrong with their devices so they can return them.
If you keep looking for things that are wrong, you are going to keep finding them and never be happy. I received my Nexus 10 yesterday. I haven't run any tests on it, didn't check for light bleed, didn't check for dead pixels, etc. I just used the tablet.
And you know what? It's awesome and I love it. If you had never checked for the dead pixel, you probably would have never noticed it. But you did, and now it's all you can see.
Sorry, this is a trend that I have noticed with devices lately that kind of bothers me. My suggestion - get a new one and don't go over it with a fine tooth comb! Just enjoy it!
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Yeh I guess your kind of right, however I don't WANT a reason to return it.
I'd just be p***ed if I discovered faults after my statutory return period expires. N7 was replaced twice in 1 month. If I'd not checked it thoroughly id have had no option but a replacement (after 30 days) , not the refund I actually got.
Thanks guys
Going to call Google tommorow, dunno when they will have stock to replace it with though.
Sent from my GT-I9300 using xda premium

RMA it. If it's not for quality control do it for the peace of mind. Knowing you have a dead pixel will leave you unhappy.
Just be sure to check for other defects on the new device when you get it.
Sent from my Nexus 10 using xda app-developers app

Return it. I wouldn't accept a dead pixel or extreme light bleed.
Sent from my Nexus 10 using xda premium

First of all, 1 dead pixel is completely acceptable in all circumstances and no company should (or does?) do a return for 1 dead pixel. ALL policies cover a few dead pixels, usually the general policy is 3 or less dead pixels in the center region and 5 or less within zones along the outside regions. A company can choose to be nice and offer a replacement anyway, but they are in no way obligated to replace any unit that has a screen with only 1-2 dead pixels. Some companies choose to offer special models with a "guarantee" to not have dead pixels (really just that the policy is now 1 dead pixel at most) but they also charge a price premium for these special models in the range of an extra $100 in most cases.
Second, it should be INCREDIBLY hard to see a single dead pixel even if it were in the center of the screen. The density is just too much to cause complaints from 1 being dead.

I had a single dead pixel on my iPad 3. When I took it to the Apple centre, they refused to replace it. They said that Apple has a policy of needig atleast 3 dead pixels in a bunch.
Sent from my GT-I9300 using Tapatalk 2

Well uncle Google has kindly accepted to replace it for me.
For the record, you can easily spot the dead pixel on a white background. I admit I found it using a test app. But now it's discovered I see it every time.
Maybe I'm being fussy but my s1,s2 and now s3 have never had 1 single dp. Tablets are bigger so I guess there's a greater chance.
Anyway fingers crossed the replacement is dp free
Sent from my GT-I9300 using xda premium

New one arrived, 0 dead pixels
Was a black speck under the glass when I opened it. Tapped the glass and it moved to the edge and it's gone
Sent from my GT-I9300 using xda premium

I've only come across 1 dead pixel on the many screens I've seen (was on a CR-48 test Chromebook from Google), and it was a red pixel in the middle of the screen. I used the laptop for a while anyway and just generally ignored it.
Maybe since it was a free laptop that I didn't use primarily, that made me not really mind it too much; but if I saw that on my Nexus 10, it would bother me quite a bit.