So I know this may not be specific to the N4, but it is my N4 Order so I will post it here. Does anyone have any experience dealing with either Google or UPS regarding shipping delays and refunds.
My order was shipped 11/16/12 (Friday) and I wont receive it until after business hours today 11/20/12 (I never get UPS deliveries prior to 6PM at my residence). I paid for 2nd day air, and my understanding is that it should arrive by end of second business day, Which would be 11/19/12 (Monday) before 5PM, I wont get it until at best 6PM 11/20/12 which would mean the next business day would be 11/21/12 (since business day runs through 5PM), effectively making it 4 business days from when it was shipped.
This is why I hate UPS, had it been shipped Fedex Home Delivery I would have had it Saturday and would have paid less. I know this isn't really Google's fault, but since I paid them for delivery and they paid UPS I assume I would have to talk to them.
Lastly I think the "2nd Day Air" title is a little misleading, looking at the times it was on a plane from KY to PA, but after that it appears to have been trucked from PA to NH, if I receive something via Air FedEx it comes into NH via Air.
jakejm79 said:
So I know this may not be specific to the N4, but it is my N4 Order so I will post it here. Does anyone have any experience dealing with either Google or UPS regarding shipping delays and refunds.
My order was shipped 11/16/12 (Friday) and I wont receive it until after business hours today 11/20/12 (I never get UPS deliveries prior to 6PM at my residence). I paid for 2nd day air, and my understanding is that it should arrive by end of second business day, Which would be 11/19/12 (Monday) before 5PM, I wont get it until at best 6PM 11/20/12 which would mean the next business day would be 11/21/12 (since business day runs through 5PM), effectively making it 4 business days from when it was shipped.
This is why I hate UPS, had it been shipped Fedex Home Delivery I would have had it Saturday and would have paid less. I know this isn't really Google's fault, but since I paid them for delivery and they paid UPS I assume I would have to talk to them.
Lastly I think the "2nd Day Air" title is a little misleading, looking at the times it was on a plane from KY to PA, but after that it appears to have been trucked from PA to NH, if I receive something via Air FedEx it comes into NH via Air.
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Business days to UPS for residential deliveries means, 'END OF THE DAY'. So your 5pm argument isn't really valid. And two day shipping isn't 'the end of the second business day' that would be overnight shipping.
My order shipped Friday and arrived Monday. Technically, if you take out the weekends, that would be overnight. So 2-Day Air is Friday, Monday, Tuesday arrival time. You should get your package Tuesday and it would be two-day shipping.
dwd3885 said:
Business days to UPS for residential deliveries means, 'END OF THE DAY'. So your 5pm argument isn't really valid. And two day shipping isn't 'the end of the second business day' that would be overnight shipping.
My order shipped Friday and arrived Monday. Technically, if you take out the weekends, that would be overnight. So 2-Day Air is Friday, Monday, Tuesday arrival time. You should get your package Tuesday and it would be two-day shipping.
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I see your point, I guess UPS really reaches on their definitions. I mostly deal with Fedex and had it been in transit on Friday I would have had it by 11AM Monday at the latest. With Fedex I can drop off Saturday before noon and have it get there Monday using next day, and if we only count business days that would actually be same day.
jakejm79 said:
I see your point, I guess UPS really reaches on their definitions. I mostly deal with Fedex and had it been in transit on Friday I would have had it by 11AM Monday at the latest. With Fedex I can drop off Saturday before noon and have it get there Monday using next day, and if we only count business days that would actually be same day.
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yea, UPS stinks.
Related
HI there,
Anyone know how to complain the poor service on buying "Nexus One" thr. online web site?
I place my order on 6th and until 8th to confirm my payment and accept order. (in 2010's using credit card payment still need such leading time) Now today is 11th, but still no information for shipment...
Are they really busy? or lack of ppl to work or out of stock?
It is unbeliveable to google
I just ordered mine this morning. I really hope it doesn't take that long to ship, seeing as how they are shipping out of Indianapolis which is only 2 hours from me.
yes, it is crazy.... no customer service to handle issue properly.
it just using standard email reply and repeat the same msg, we are working on this and wait 1-3 days after confirmed payment..
I tried many online purchase from US / EU and don't see this problem nowadays. My guess is they don't have enough ppl to handle order so take extra 1 day to process my payments. How come such a big company starting a new project (to sell phone directly) without any senses.
I ordered at 6:15PM EST on Friday, had a receipt a few minutes later and a shipment confirmation later that evening. It's on a truck for delivery this morning. Pretty quick process for me, but I know that sometimes international orders can add a day or so to the process. I've experienced this when ordering phones from overseas in the past.
bugsy said:
I ordered at 6:15PM EST on Friday, had a receipt a few minutes later and a shipment confirmation later that evening. It's on a truck for delivery this morning. Pretty quick process for me, but I know that sometimes international orders can add a day or so to the process. I've experienced this when ordering phones from overseas in the past.
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Im hoping it gets to me today honestly with me being so close. Id like to grab mine from the sorting facility as it probably won't make a truck. =) I cant wait!
The issue isn't the extra day international orders take to be delivered but the fact that some orders haven't been processed yet. I ordered on 7th, then phoned bank on Friday morning to check there weren't any issues (there weren't, payment was authorised) but still my order remains at 'Not yet shipped' and the support from google is pathetic. I wouldn't mind if google actually processed their orders in order!
Hitorii said:
I just ordered mine this morning. I really hope it doesn't take that long to ship, seeing as how they are shipping out of Indianapolis which is only 2 hours from me.
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Do yourself a favor and call your credit card company and let them know to expect a charge for whatever the total cost was. That way, they won't slow you down. That's what happened to me. I just happened to call my cc company, and then all of a sudden the next day it was processed and shipped after a 2 day delay. Google never even sent me a status update to let me know anything was holding me up.
uansari1 said:
Do yourself a favor and call your credit card company and let them know to expect a charge for whatever the total cost was. That way, they won't slow you down. That's what happened to me. I just happened to call my cc company, and then all of a sudden the next day it was processed and shipped after a 2 day delay. Google never even sent me a status update to let me know anything was holding me up.
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I used my debit card and it's already been charged the full amount, so no issues there I think. Its not odd for me to blow several hundreds of dollars on a single purchase lately.. hahaha. All is well, just constantly refreshing waiting for a tracking number. =)
I had a similar experience as bugsy. I ordered mine Jan 5th at 11:30am MST, receipt 20 minutes later, and less than 12 hours later, an email that said the phone had shipped. They attempted delivery at 9:30am the next morning. That's insanely fast, and I don't live anywhere near their sorting facility
SpyderMS said:
I had a similar experience as bugsy. I ordered mine Jan 5th at 11:30am MST, receipt 20 minutes later, and less than 12 hours later, an email that said the phone had shipped. They attempted delivery at 9:30am the next morning. That's insanely fast, and I don't live anywhere near their sorting facility
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I got my receipt in like 20 secs =) and the webstore thing currently says
#Google Phone Webstore received your order.
What other steps are their in this process...
*currently smashing F5 on the page waiting for shipment*
Hitorii said:
I got my receipt in like 20 secs =) and the webstore thing currently says
#Google Phone Webstore received your order.
What other steps are their in this process...
*currently smashing F5 on the page waiting for shipment*
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Wait, twiddle thumbs, punch hole in wall, pull out hair, more waiting, very little sleep, and then more waiting, and then... it arrives
SpyderMS said:
Wait, twiddle thumbs, punch hole in wall, pull out hair, more waiting, very little sleep, and then more waiting, and then... it arrives
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Hahaha, its like you know me already =)
IIITITTT SHHHHHHIIIIIIIIIPPPPPPPPPPPPPPPPPPPPPPPPEEEEEEEEEEDDDDDDDDDDDDDDD
I ordered mine on the 7th in the morning with a debit card. Payment was processed immediately and I got my receipt right away. My order status is still at the "Google Phone Webstore has received your order."
Two emails to them have yielded no replies and my bank acknowledges everything is fine. Kind of frustrating. I hope they ship it out soon... getting a little impatient.
I ordered mind 5:50pm EST on the 6th (Thur), it was shipped 7am on the 7th (Fri), but held hostage by fedex until this morning (it was here, but they didn't think it was priority to unload it from the crate Sat since they didn't have to deliver until Monday).
bofslime said:
I ordered mind 5:50pm EST on the 6th (Thur), it was shipped 7am on the 7th (Fri), but held hostage by fedex until this morning (it was here, but they didn't think it was priority to unload it from the crate Sat since they didn't have to deliver until Monday).
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Strange, I ordered mine on Thursday too but mine shows up as the 7th ;-)
Sorry if this has been asked but the fedex website and the google ordering site did not seem to speak the same language.
I was wondering if anyone ordered their phone and had it delivered to their home on a saturday and what time? I ask because I really want to order this as soon as I get paid friday morning but pending on when it gets delivered (including time) I may have to have it send to my office so I'd not get it til tuesday.
Thanks!
nope, no deliveries on saturdays. I was extremely disappointed also.
you CAN get Saturday delivery, but you have to pay for it up front.
not for me
I don't know if it's regional or not, but Sat delivery was not available for me. (It was a long weekend...)
FedEx Home does do fre Sat delivery, however, Google is shipping FedEx (express). I think Sat delivery is $15 extra, at least thats what the FedEx lady told me when I asked why they couldn't get me my package at the fedex office at 4pm on this last Sat. (it was still in the crate from the flight).
Looks like I'll be waiting till Tuesday.. Oh well, my G1 will have to suffice till then..
if i order the phone on a friday, do you think i would get it on Saturday? I live in California. or if i order it early thursday i should be able to receive the phone by friday afternoon right?
The distribution centre is in Northeast Indianapolis and the Courier is DHL. Might take two days depending on when you place your order in the day with Google and when that is relayed to their distribution centre. That lag took a day for me.
I live in California as well, I ordered mine a thursday morning at 7 or 8am and it came on friday. I dont know if fedex next day delivers on saturdays. On fedex's tracking for next day it say it'll be at your place by 3pm. This was my experiance. Hope this helps.
i see that the free overnight shipping is from fedex. is that just a limited time thing or has that been going on for a while now. also all the shipping options says fedex, how come some people get it from dhl
kevinf1990 said:
i see that the free overnight shipping is from fedex. is that just a limited time thing or has that been going on for a while now. also all the shipping options says fedex, how come some people get it from dhl
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from the beginning. fedex folks were very nice, and tried a second time to deliever mine after i missed the first delivery (same day).
the clerks at the local office actually called the route driver to confirm his location, and if i wanted to meet him along his route. these folks do more than neccesary. fer sher.
I ordered my Atrix yesterday evening and I selected the Express shipping which states from the email that the estimated arrival is either Monday or Tuesday, no big deal there. I just want to make sure I'm at home when it comes.
I live in Wisconsin right near the Illinois border and if my mind serves me correctly, when I ordered my Nexus S, I had it in like 2 days. In fact it came from Illinois. But I ordered it on a Monday and had it delivered that Wednesday.
This is my first time ordering something on a Friday from Bestbuy. So I'm just wondering if anyone else ordered a phone through bestbuy before on a Friday, when was it actually shipped out?
I called Bestbuy and they said that it's at the stage that it's waiting to be picked up by UPS. I know UPS don't always deliver on Saturdays but do they at least pick up? Because I'm thinking that if they pick up today, I'll probably have my phone Monday.
Ah, BestBuy is nothing special. AFAIK UPS does NO BUSINESS ON WEEKENDS except for the early Saturday morning deliveries ($$).
If you need Saturday shipping on an order, I think the only option is USPS and then only if someone from the merchant is able to post them. (A lot fo USPS locations close at noon on Saturday.) USPS does offer Express Mail, but it ain't cheap. They do pickup and deliver Express Mail when the couriers don't do anything though.
If it was ordered EARLY on a Friday, it might have shipped Friday evening. BB probably has a cut-off time for shipments, and if it shipped UPS, you should be able to get a tracking number that give you the predicted delivery date. AFTER UPS actually has picked it up, which might not be until Monday late evening.
Again, IF it is UPS, you can also contact UPS for "hold at terminal" and they'll hold it at the depot so you can pick it up at your convenience. If "express" means Fedex Ground, the old RPS team...good luck with that.
Been browsing between here and other forums as people who didn't spend the extra money for priority are already receiving their phones. Oneplus showed Friday as the estimated delivery, but Fed ex is saying Tuesday. Regular shipping would've been Wednesday delivery. I ordered within minutes of launch, so I'm a little irate that some people that ordered hours after and didn't pay extra for shipping had their phones shipped first.
sonicscrewup said:
Been browsing between here and other forums as people who didn't spend the extra money for priority are already receiving their phones. Oneplus showed Friday as the estimated delivery, but Fed ex is saying Tuesday. Regular shipping would've been Wednesday delivery. I ordered within minutes of launch, so I'm a little irate that some people that ordered hours after and didn't pay extra for shipping had their phones shipped first.
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In the same boat.
Oh man. Just checked mine, still scheduled for Friday (please shipping Gods).
Mines being delivered to Chicago. Where's yours being delivered to?
sonicscrewup said:
Been browsing between here and other forums as people who didn't spend the extra money for priority are already receiving their phones. Oneplus showed Friday as the estimated delivery, but Fed ex is saying Tuesday. Regular shipping would've been Wednesday delivery. I ordered within minutes of launch, so I'm a little irate that some people that ordered hours after and didn't pay extra for shipping had their phones shipped first.
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Call them and see if they will refund you the $9.99
sonicscrewup said:
Been browsing between here and other forums as people who didn't spend the extra money for priority are already receiving their phones. Oneplus showed Friday as the estimated delivery, but Fed ex is saying Tuesday. Regular shipping would've been Wednesday delivery. I ordered within minutes of launch, so I'm a little irate that some people that ordered hours after and didn't pay extra for shipping had their phones shipped first.
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are u west coast, east coast or central?
---------- Post added at 03:54 AM ---------- Previous post was at 03:54 AM ----------
Jayanyway said:
Oh man. Just checked mine, still scheduled for Friday (please shipping Gods).
Mines being delivered to Chicago. Where's yours being delivered to?
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mine says friday too, it will be here tomorrow but with Thanksgiving, No Shipping
Bradl79 said:
are u west coast, east coast or central?
---------- Post added at 03:54 AM ---------- Previous post was at 03:54 AM ----------
mine says friday too, it will be here tomorrow but with Thanksgiving, No Shipping
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Central
sonicscrewup said:
Central
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the people who got theirs already was either at the Show where they can buy them or live in the West coast, mine appeared to ship from Cali, but if u don't get yours until next week I would call too. I ordered min at 9:04 am lol I had to pull over on my way to work to order it
Baldilocks said:
Call them and see if they will refund you the $9.99
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Someone on a Reddit thread suggested that too, so I think I'll give that a try.
I ordered about an hour after launch with priority shipping. It said an estimated delivery of Nov. 29th with, and Dec 11th without! I figured the extra $10 would be worth the week and a half reduction in shipping time. Shipping to Missouri.
I ordered within two minutes of the store opening and chose for priority shipping. My order still shows as 'processed' I contacted Oneplus and they don't even know what's going on :0
According to their information under my order it should have shipped yesterday and I would get it tomorrow.. not much hope unfortunately
in the uk the phone can be purchased at the O2 store or ordered from them for next day delivery home or at store. very easy to get .
if u ordered on 21 and phone don't arrive on 24, you can ask refund for shipping costs
sonicscrewup said:
Been browsing between here and other forums as people who didn't spend the extra money for priority are already receiving their phones. Oneplus showed Friday as the estimated delivery, but Fed ex is saying Tuesday. Regular shipping would've been Wednesday delivery. I ordered within minutes of launch, so I'm a little irate that some people that ordered hours after and didn't pay extra for shipping had their phones shipped first.
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Priority shipments usually just bump all of the other standard shipments up, so you essentially paid for everyones priority shipment.
What happened to your package is just pure randomness though, could have been dozens of peoples fault why your package was late by a few days. But it would usually have priority.
Next time just keep the standard shipping. Someone else will pay for priority and you will get your package just as quickly as them (if yours was grouped with them, which happens all of the time)
Same story here. Ordered within minutes. FedEx has a tracking entry since 8pm on the 21st, but OnePlus didn't give the package to FedEx yet and now it's the 23rd. It was supposed to arrive tomorrow, but that clearly isn't going to happen if the shipping label, with a phone hopefully stuck to it, is still in California.
What I'm most worried about is that OnePlus might have oversold the first batch of available phones and so while I paid $10 for fast shipping I'll still have to wait a week for the next container to arrive from China. Just because OnePlus printed a shipping label doesn't mean there was a box with a phone in it for them to slap the label onto.
Ordered 2min after launch, standard shipments. They say it would had come the 29th, it came yesterday from Poland....(Paris, France here)
n2kbg said:
Same story here. Ordered within minutes. FedEx has a tracking entry since 8pm on the 21st, but OnePlus didn't give the package to FedEx yet and now it's the 23rd. It was supposed to arrive tomorrow, but that clearly isn't going to happen if the shipping label, with a phone hopefully stuck to it, is still in California.
What I'm most worried about is that OnePlus might have oversold the first batch of available phones and so while I paid $10 for fast shipping I'll still have to wait a week for the next container to arrive from China. Just because OnePlus printed a shipping label doesn't mean there was a box with a phone in it for them to slap the label onto.
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EXACT same story here..I contacted support and they said to keep an eye out for new tracking. Any updates on your end?
EasyDeath said:
if u ordered on 21 and phone don't arrive on 24, you can ask refund for shipping costs
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They'll probably give you the Thanksgiving excuse.
Sent from my LG-M153 using Tapatalk
I feel sorry to those who are still waiting for their phones. I bought mine 11 minutes after it was launched and got it yesterday.
I live in Greater Vancouver Are. I purchased mine on Nov 21, received on 22 in the early afternoon. I did not pay shipping (free DHL Express). I don't really know why they charge you $10 for shipping cos mine was actually shipped from Los Angles
All i know is I got it the next day, so im Pretty sure the 9.99 was worth it, i got mine fedex 2 day