Database Users

Warning for AT&T S3 Pre-Orders! Accept the Terms and Conditions!

If you pre-ordered your S3 over the phone directly from AT&T via 611 or 1-800, you must accept the terms and conditions (contract) via email digitally.
They didn't require this before, but now if you don't accept it, they will not even process the order and they will cancel it!
I pre-ordered last week and my order status never pulled up the S3 order. I called today and it turns out the rep forgot to send me the terms and conditions email to accept it digitally. Now my order has been processed with an official order number.
I just wanted to warn anyone in case they never got an order number and has been wondering wth is going on lol.

Good info, thanks for sharing

does this apply if you preordered from Amazon..i preordered mine via Amazon and havent received any email from ATT.
Edit: Nvd just saw u said if ordered over the phone.

I don't remember signing anything at the store and I see my order with an order number online.
Sent from my SGH-I777 using xda premium

This is for any orders placed over the phone aka 611 or 1-800

Ah.
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how to change shipment address? help me

hey guys, i stay in india. my aunt ordered nexus 4 for me. unfortunately it got back ordered! now she along with her family is coming to india on 26th of november. so if google sends the shipment to her address, there wont be anyone to collect it! so can i change my shipment address to some other place (eg. my other relative) ?? my status still says pending and it has not shipped! please help me and lemme whether i can change the shipment address to other place or not! and how??

No you can't I'm afraid I tried with my nexus 7. Best you can hope for is ring the delivery company once you have a tracking number
Sent from my Nexus 4 using xda premium

Unfortunately from previous experience I was unable to change my shipping address once the order was placed. However, once it reached UPS, I was able to change the delivery address.
I hope the shipping company can re route your package to a different address. Otherwise I would suggest getting a person you know to pick up the package either at the original shipped to address or at one of their locations.
Sent from my Nexus 7 using Tapatalk 2

killerbicycle said:
Unfortunately from previous experience I was unable to change my shipping address once the order was placed. However, once it reached UPS, I was able to change the delivery address.
I hope the shipping company can re route your package to a different address. Otherwise I would suggest getting a person you know to pick up the package either at the original shipped to address or at one of their locations.
Sent from my Nexus 7 using Tapatalk 2
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Means they will only throw the box at the door step? Anyone can take it from the doorstep.
Sent from my Xperia X10 using xda app-developers app

Free case and shipping from HTC

So, I just got a nice email from HTC telling me that "because I'm an early HTC enthusiast" I get a free HTC case and free shipping when preordering and entering the code provided in the email. Problem is, I already preordered the phone along with the flip case. Has anyone else gotten this email? Also, what would be the chances that HTC refunds me the case and shipping costs if I call them? I already called them once as my order required me to do so.
Thanks

You should always try. And if they adamantly won't let you, I suppose someone lurking the forums might love you forever for 'giving' them a free case and free shipping.

Call and say you forgot about the code and please apply it now.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

who\what number to call ?

I got the same offer emailed to me 1 minute after I pre-ordered. Let me know what you find out. I'm wondering if I need to call them to get my free shipping and case or if they'll just figure it out, because the offer email was clearly generated by the pre-order.

The code works with orders from HTC which letstalk is handling. So if you pre-ordered from your carrier than no go for the promo.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

I just called the number that was on the confirmation email. After a 10 minute hold I was told that they have had a lot of calls for this issue and are trying to figure out how to get the case in without cancelling as the hold for the full amount is already on the card. They are manually noting down orders and once Corporate tells them how to add to order they will modify and you will get an email confirming the change in order.

gtg465x said:
I got the same offer emailed to me 1 minute after I pre-ordered. Let me know what you find out. I'm wondering if I need to call them to get my free shipping and case or if they'll just figure it out, because the offer email was clearly generated by the pre-order.
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Well, after being on hold for 25 minutes, I was told I need to cancel my order and place a new one using the coupon code. I decided not to as I don't want to risk losing my preorder that has already gone through.

miguelrodas said:
Well, after being on hold for 25 minutes, I was told I need to cancel my order and place a new one using the coupon code. I decided not to as I don't want to risk losing my preorder that has already gone through.
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Yeah, same. I probably wouldn't use the case anyways. I like my phones naked. I might call them after I've received the phone if the case doesn't show up with it.

I emailed HTC about the fact that I had already placed my order before HTC sent out the promotion for the free case and got a response that basically said HTC Doesn't make the cases and I should contact my carrier... *sigh*
Dear
Thanks for contacting HTC Technical Support Center!
I am glad to know you are closer to get your HTC One! Getting the case would be a great way of taking care of your device. I will be more than happy to help you with this matter.
HTC does not manufacture or sell any aftermarket components, accessories, or batteries for our devices. They are manufactured and distributed by third party companies for use with HTC devices. They are sold either by the carrier that has the specific device or from a third party official reseller of HTC branded products and accessories.
My advise right now is to contact your carrier about this great promotion, they will let you know if it is possible (or not) to apply the coupon to the pre-order you made earlier today.
I look forward to providing you with any additional assistance if required.
Thanks for your continuous support of our products and services, Chris. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/us/support/email-support or call us at +1-866-449-8358 from 8 am to 1am, 7 days a week.
Thank you for being a member of our HTC community and I wish you a good day!
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Jennifer
HTC
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I have an extra code from HTC if someone needs it... PM me, first come, first served!
Edit: GONE

If anyone else has an extra free case coupon code they don't need I would love to have it
Thanks!

I open my email and it says "All promo codes have been claimed." HTC fails again.

If anybody wants a coupon code to pre-order via shopamerica.htc.com and will use it, please send me a PM. I won't be buying from the HTC store, so I have no need for mine.
EDIT: Taken!

Called back to apply the code. Rep said they couldn't but offered to waive the overnight shipping charge. Works for me. Have a code unused if someone wants it, PM me.

OCedHrt said:
I open my email and it says "All promo codes have been claimed." HTC fails again.
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According to this person all codes has been used up so use on given or requesting for one.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

Had to cancel and re order to get the case so ended up changing from 64 to 32 GB.
Also, after placing your order make sure you click on check the order status link as soon as the confirmation email comes in. Mine showed that I had to call in for the order to proceed and this only showed after clicking on the link. Email did not mention nor a follow up email was sent to indicate customer contact is needed to proceed.

Anyone called in to get the standard shipping fee waved? My checkout won't wave the feed but gave me the free case.

avplaya said:
Anyone called in to get the standard shipping fee waved? My checkout won't wave the feed but gave me the free case.
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I did. I had selected 2 day shipping because my code didn't supply free shipping. After 45 minutes on hold I confirmed my order and mentioned that the code didn't work for shipping. Ended up getting overnight shipping for free.

avplaya said:
Anyone called in to get the standard shipping fee waved? My checkout won't wave the feed but gave me the free case.
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My shopping cart page shows charges for the case and the shipping? Is that how it looked to you and then when you actually checked-out the case turned out to be free, or should I already be seeing the charges removed at this point?

What to do with an S4

Okay so basically this is a question of what to do with a S4 that was shipped to my business. We received a S4 through fedex about a month ago that an old employee was suppose to receive at their home(now living out of state). We have had the phone for a month now and have asked fedex to take the phone back b/c they were suppose to pick it up and they always say they can not take it back without being told to do so by main office. The old employee did receive the phone he was suppose after calling at&t and telling them they sent the phone to the wrong address. Again this all happened a month ago and we now still have the phone. I was wondering how long(if there is a time length) before at&t forgets about the phone. Are we able to take the phone and use it as our own at this point.

What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
What firmware does it have? I'd factory reset my old s4 and put my sim in the new one, given that it had anything older than MF3 installed...
Sent from my SAMSUNG-SGH-I337 using Tapatalk
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I am not sure what firmware, it is at the office at the moment.

It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
It has yet to be activated assuming it's new. Did you have to physically sign for the package from FedEx?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
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Well it is refurbished. It was sent with a new sim card as well. Yes, it was signed for by someone in the office.

Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
Hmm.. If the owner hasn't made a big deal about it in 30 days, I'm sure there is a time period coming up that would leave you free to do what you like with the device. Maybe 90 days? You'll have to check with your local laws to be sure.
Sent from my SAMSUNG-SGH-I337 using Tapatalk
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Well the owner had called at&t to tell them the phone was shipped to the wrong address and they overnighted him another one. At that point they said fedex would pickup the one sent to us(again this was a month ago). Another worker does already have an S4 and we put his sim in it yesterday and it worked.

I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
I'd sell it. I'm sure the IMEI is on file somewhere with AT&T. You'll probably be fine with using it, but to be sure you could sell it and get a Nexus 5
Sent from my SAMSUNG-SGH-I337 using Tapatalk
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Yes, I do not want to sell it though and then have at&t charge him for it once they see it being used in their system.

Have you called AT&T about it?
Sent from my SAMSUNG-SGH-I337 using Tapatalk

HORiZUN said:
Have you called AT&T about it?
Sent from my SAMSUNG-SGH-I337 using Tapatalk
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No, I was thinking of bringing it to the store and seeing what they say about it.

you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.

Russ77 said:
you're going to have to have the original buyer of this phone call customer care.
since it sounds as if it was purchased by a business acct or online, the store will not help.
business customer care, online sales, and store sales are separate.
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No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).

wkw89 said:
No, it was not a business account that it was purchased under. It was done over the phone i believe when he did do it. but he already did contact att and all they told him was that fedex would pick up the phone(this was November 20th).
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I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.

scott14719 said:
I had a similar situation with a company I worked for a few years back. I was the receiver and FedEx delivered a phone mistakenly to our business. The next day the FedEx driver was told about it, but said he couldn't take it back without approval. I called FedEx no less than 6 or 7 times about it until they finally told me just to keep it, they didn't want to deal with it. I thought about taking it home but had a funny feeling about it so I left it at work. About 3 weeks later, the FedEx driver asks me about it and tells me he is supposed to pick it up. I'm not sure if FedEx was finally told to return it or if the driver was tired of hearing about it and figured he would keep it for himself. I really didn't care. The point is that it isn't worth it. Call FedEx and make them take it back. Make sure you document it when they do. If someone starts asking questions about it, it is on them and not you.
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Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.

At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337

wkw89 said:
Thank you for your input, that is actually why I did leave it at work. We did tell the driver about it probably 5 or 6 times over 4 weeks. I was actually not the one who signed for it but both the person it was suppose to go to and the person who signed for it do not care what is done with the phone so that is why I am on here asking about this situation. Thanks again.
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I am also wondering if I were to use it on my at&t account(currently using XT860) would I be seen as stealing it or anything to that effect by at&t.

DevilDog512 said:
At&t will eventually lock the imei due to lost/stolen phone. I wouldn't keep it as my own. Some states have low felony dollar amounts on theft. They can trace these phones and lock them down. I actually have this hunk of crap because I bought a wonderful tmobile s4 from a second hand store in austin. Worked great for 3 months. Unlocked bootloader and all the custom roms I could flash. Then one day the Internet stops. Call tmo and they say it's locked down due to non payment. I explained how I purchased the phone and they could care less. It was an expensive media player at that point. Thankfully, the store I purchased it at took it back and gave me this pos. I complain, I'm actually lucky as the Internet is filled with horror stories of buying from an individual and losing their phone and money. Anyway, don't be an ass. Give the phone back or throw it in the trash. Or, you could burn it in effigy in front of your local at&t store. Happy holidays.
Sent from my SAMSUNG-SGH-I337
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I figured as much. It is just going to sit in the filing cabinet for now then.

[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.

[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.
Hello, im trying to buy the Nexus 6P frost of 64gbs but when I try to make the order system declines because of high-risk..
I've tried several times but still the same.
Someone have the same issue?
Thank you.

Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app

ylexot said:
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
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I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.

D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
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Remove the card from your wallet account and add it back again,then try ordering. That's what worked for me.

D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
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I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.

PaisanNYC said:
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
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As i said, I bought the Nexus 5 with the same account, card and country based.
Google is not being proactive with security if this "proactivity" doesn't allow you to make a purchase.
Banks already has their own security systems, so there's no reason why Google should be that kind of strict in payments options. They're losing business opportunities.
Ill figure out the way to buy it, then, Il post the solution. But I'm sure that I going to get it.

Even i ordered from outside the US and faced this issue several times. Try what i said.
Sent from my HTC One_M8 using XDA Free mobile app

This is what I did. I live in Jamaica but have a USA account with a US bank. I used a VPN on my laptop (hotspotshield) and I ordered using that card and shipped to a freight forwarding address in the USA and my order went through ok, I think I'm one of the first orders to go through too as I noticed the nexus 6 website ended with /nexus/6 so I had /nexus/6p on auto refresh which eventually went live and I ordered immediately.
Sent from my Q10 using Tapatalk