Did I get it? Please help! - Nexus 4 Q&A, Help & Troubleshooting

Okay I was ordering the nexus 4 and it kept giving me errors over and over again and it never once said it completed the purchase but I have this in my google wallet. Does that mean I got it? I never got a confirmation email either.
(Look at the picture below)

If it showed up in your Google Wallet, then you got it.

I ended up with the same thing, Took about 20 mins for the email to show up. From what I have heard/read it seems like if you get an error on the final step of the wallet process (after selecting payment method and address) they seem to be processing the order.

Yeah, I got a "Problem processing order" error on the final page when ordering (after selecting payment method and delivery address). It showed up in my Wallet account, and I got a confirmation email. Just to make sure, I rang Google Support and the guy I spoke to said from their end, everything had gone through fine.
Just waiting for payment to be taken, which the confirmation email said would happen when it was dispatched. Fingers crossed they get shipped out soon!

JPOKeefe said:
Okay I was ordering the nexus 4 and it kept giving me errors over and over again and it never once said it completed the purchase but I have this in my google wallet. Does that mean I got it? I never got a confirmation email either.
(Look at the picture below)
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I'm in the same situation,
Website kept failing constantly till it changed to coming soon.....
Then later I received 2 (even though I only wanted 1) "thanks for your order" emails.
Few minutes after those, I got 1 "your order has been cancelled"
My Google wallet shows 2 phones, one cancelled, one pending.
None of my orders went through due to website failure, so I too am wondering if I got one.
Sent from my HTC One X using Tapatalk 2

Kept having errors too. Eventually I got past the payment screen and got to a confirmation screen. Had nothing show up in Wallet until about 2hrs later then had 2 orders show up and got 2 confirmation emails. Wont let me cancel one of them now either.

Erm..... phone Google and ask them? They are the ONLY ones who will be able to tell you for sure.
If you are happy with people speculating, then I would say that yes you got one.
Sent from my GT-I9300 using xda premium

Related

[Q] What do I need for tomorrow?

I reserved an epic but I don't have anything that actually says that. When I go to the store tomorrow will they just have a record of my reservation or do I need to call and get them to email me some kind of reservation paper that I can print?
you should have received an e-mail with confirmation.
This is the link provided with the confirmation to change/check on, etc your reservation:
https://securegateway.timetrade.com/sprint/modify.aspx?sid=sprintfcs-609
bullet2300 said:
you should have received an e-mail with confirmation.
This is the link provided with the confirmation to change/check on, etc your reservation:
https://securegateway.timetrade.com/sprint/modify.aspx?sid=sprintfcs-609
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Click to collapse
It says: "There are no appointments at this location associated with this phone number." I didn't enter a location, just my phone number, so I don't know what place it is checking.
If this thing is correct I'm going to be really pissed off. I called sprint like 10 times leading up to the preorder and they told me I was good to go. If I don't get an epic tomorrow this will be the last time sprint screws me over.
hmm maybe thats for my store... sorry for the confusion.
Check your junk email or something, if you reserved they would have sent you a confirmation email. subject: Your Samsung Epic 4G reservation is confirmed and it's from:
"Sprint" <[email protected]>
You should have gotten an email when you first did the reservation. Everyone else did. Have you considered the possibility of user error?
If you reserved one successfully you would have gotten 2 emails by now. One when you made the reservation, and the 2nd yesterday.
Edit: In any case, you should consider calling a Sprint store today and asking if they can reserve one for you. I honestly doubt they will sell out on day one. If they do I am sure you could get it at Radio Shack or Best Buy on day one. This isn't the iPhone, there will not be lines around the block.
Do you think we should call the Sprint Store to make sure we are all good for tomorrow? I assume since we recieved the emails we are all bueno?
bullet2300 said:
Do you think we should call the Sprint Store to make sure we are all good for tomorrow? I assume since we recieved the emails we are all bueno?
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If you have the email and confirmation number, I wouldn't sweat it.
It appears to be an ID-10-T error

Can't order the 16GB anymore

Hmm, seems that Google won't even let you order the 16GB version anymore. I was going to order one yesterday after I gave up trying to find one locally. I had it in my cart ready for checkout but didn't have my wallet on me as I wanted to put it on a different card than the one tied to Google Play account. However in a bit of laziness I figured I would just order it tomorrow (today) as placing the order Sat night vs Sun Morning really wasn't going to matter much in terms of when it would come. So I get my card, sit down at my computer to now discover that the add to cart button has been replaced by "Notify Me". You can still order the 8GB version but not the 16. Grrr. I would rather have the ability to order it and tell me it will be a couple weeks.
Oh well back to my Nook Color and Thunderbolt.
Anyone else able to still order?
Well if they are having trouble keeping up with orders then it makes sense to be honest about it, rather than let people order then say 'oh by the way we won't have any for weeks'. After the fiasco with the pre-orders it makes a lot more sense. I presume it is temporary until they catch up with all the pre-orders.
And to answer your question the UK playshop also has a 'notify me' button.
.
I am sure it is a temp issue of demand far exceeding supply with the 16 GB version. Add in the fact that there are always going to be units shipped that need to be replaced for whatever reason which we have seen reports on and I get that it will be a while. I just am kicking myself for not walking out to my shop on Sat night to grab my wallet. For me it is easier than sitting around waiting for an email from them saying it is OK to place an order. I get so many emails it is pretty likely that I will miss it. So I will likely just keep an eye out in Google Play to see if it pops up from time to time.
I haven't read all posts on this thread but as far as i know if your trying to order it online for local pick-up. I know for sure that Walmart can ship to store if you request it, honestly i need 4x 32gb sdcards and i ordered thru walmart and had it send to my local store for pick-up.
Another thing is amazon, they're a lot cheaper plus they have deals on shipping. Im not sure if this post is helpful at all, but please give positive feedback to me. im a noobie to forums but i do know what im talking about
Oh god this better not affect my replacement unit that I've requested to replace my faulty 16gb unit from the play store. Friggin one line of dead pixels across the bottom of the screen.
Jseaway said:
I haven't read all posts on this thread but as far as i know if your trying to order it online for local pick-up. I know for sure that Walmart can ship to store if you request it, honestly i need 4x 32gb sdcards and i ordered thru walmart and had it send to my local store for pick-up.
Another thing is amazon, they're a lot cheaper plus they have deals on shipping. Im not sure if this post is helpful at all, but please give positive feedback to me. im a noobie to forums but i do know what im talking about
Click to expand...
Click to collapse
No I was wondering why they pulled the ability to order from Google Play. I was looking locally but couldn't find anything so I was going to just order off
Play and wait for it. However while I could order the 8GB version the 16GB would only say let me know when it is available. This has been confirmed by the CNN article that popped up today.
CNN link
Earlier today I tried again and saw I could now order it but didn't have the card with me as I normally don't use it. So when I get home I jump on the computer to try and order. Back to send me an email when available. grrrr. Well I just tried again and it let me place the order. It is confirmed in my Google Wallet so we will see how long it sits there. It is kind of odd that the issue seems to come and go. Sometimes you can order and other times you can't. So if you want to wait for the email you have that option if you get that message. Or you can keep trying and it may take your order. I went back through all the emails sent to my Gmail account that I set up notification with and still no email from Google saying it was available for order.
sennister said:
No I was wondering why they pulled the ability to order from Google Play. I was looking locally but couldn't find anything so I was going to just order off
Play and wait for it. However while I could order the 8GB version the 16GB would only say let me know when it is available. This has been confirmed by the CNN article that popped up today.
CNN link
Earlier today I tried again and saw I could now order it but didn't have the card with me as I normally don't use it. So when I get home I jump on the computer to try and order. Back to send me an email when available. grrrr. Well I just tried again and it let me place the order. It is confirmed in my Google Wallet so we will see how long it sits there. It is kind of odd that the issue seems to come and go. Sometimes you can order and other times you can't. So if you want to wait for the email you have that option if you get that message. Or you can keep trying and it may take your order. I went back through all the emails sent to my Gmail account that I set up notification with and still no email from Google saying it was available for order.
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Click to collapse
oh ok haha i miss read it. sorry
Well as I suspected still no email from Google saying I can order it but I did get confirmation and a tracking number showing my 16GB has shipped. The email request was sent to a different email address than my Google one. So it isn't like they skipped sending me the notification because I already bought one.
I should have it tomorrow at the earliest or more likely on Monday.

Where is my $25 credit + goodies?

I ordered the Nexus 7 and activated it today. When looking in the account I activated it on I see no mention of the $25 Play store gift card or the free movie and other stuff that should be included according to the product page. I looked at some other threads about this and they all said "it should be there" and I don't see it! I looked in Google Wallet and in my Purchase History in the Play Store and saw nothing! What am I missing? Or am I just a Bad Luck Brian that just doesn't get the gift card?
Thanks.
You don't get the freebies until you physically have the device in your hands and activate it.
Sent from rooted Nexus 7
Same here, Didnt get anything from google...
Just checked on google, Its long list of goodies..
Enjoy content from Google Play
For a limited time, the Nexus 7 comes with some great preloaded content from the Google Play store (subject to change and regional availability):
Movies
Transformers: Dark of the Moon
Music
Coldplay - “Paradise”, from Mylo Xyloto
Rolling Stones - “It's Only Rock N Roll (live)”, from L.A. Friday (Live, 1975)
Busta Rhymes - “Why Stop Now”
Caribou - “Odessa”, from Swim
Merle Haggard - “Pretty When It's New”, from I Am What I Am
Ingrid Michaelson - “Sort Of ([email protected])”
Wild Flag - “Romance”, from Wild Flag
Clap Your Hands Say Yeah - “Skin of My Yellow Country Teeth ([email protected])”
Tom Morello - “Save the Hammer For The Man ([email protected])”
Sharon Van Etten - “Leonard”, from Tramp
Paul van Dyk – Verano (feat. Austin Leeds)
M. Ward - “Primitive Girl”, from A Wasteland Companion
Pains of Being Pure at Heart - “Heart in Your Heartbreak”, from Belong
Thievery Corporation - “Culture of Fear”, from Culture of Fear
Edward Sharpe & The Magnetic Zeros - “Man on Fire”, from Here
De La Soul's Plug 1 & Plug 2 Present - “Must B The Music”, from First Serve
Wye Oak - “Civilian”, from Civilian
JC Brooks & The Uptown Sound - “Sister Ray Charles (Live From The Lot)”
Delta Spirit - “California”, from Delta Spirit
Eskmo - “Exclusive Ninja Tune Mix”
Magazines
Esquire
Food Network
Family Circle
Popular Science
Conde Nast Traveler
Books
Robert Ludlum’sTM The Bourne Dominion
What country did you activate it in?
Sent from my Nexus 7 using xda app-developers app
Got my $25 of goodies in the email after I activated my Nexus over the internet
rmd3only said:
Got my $25 of goodies in the email after I activated my Nexus over the internet
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Click to collapse
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
I bought mine from staples and I unboxed it, signed into google, saw the credit email in my gmail inbox, then unlocked and rooted and wiped the hell out of it and flashed a custom rom and kernel.
I thought maybe I wasn't going to get the other freebies because I searched google play store and they weren't free. But it was user error, I just had to install the specific apps for google magazines and google movies and books.
Sent from my ADR6425LVW using xda premium
Activated it in the USA and I never got an email or anything! Very confused and I wonder if the latest batch of units have the deal expired maybe?
Edit: yes I bought it from google. I looked through my spam folders in a eventually found the message and it mentioned free content but the link sent me to Google help and I can't find the content.
Sent from my Nexus 7 using Tapatalk 2
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
Toast95135 said:
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
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Click to collapse
I tried this and the gift card did not appear on the drop down. Nor can I find my freebies anywhere besides in the email mention from Google. I would like to mention I had changed my email address a few days prior to ordering Nexus 7 and all of the order emails including the one mentioning the gift card arrived in the old inbox.
Just tried changing the email back and looking in Google Play but still can't find the goodies or the giftcard so I changed back the email.
You have a really good reason to call customer support.
They will probably enjoy a call from someone they can help, and is not yelling at them.
Should be easily fixable.
He said to do a factory restore. Ugh, I just got this thing all set up!
Now that all my data is gone and lost, I got the email saying I got the giftcard!
Shrink said:
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Unless they fixed it you can get the $25 on multiple accounts from 1 device. I got two other people $25 dollar credits just from letting them sign in on my device so someone else getting the freebies isn't possible. Neither is getting multiple credits on one account even if you sign on two different devices. Also you have to have a credit card tied to your Google account to get the $25 credit
Sent from my Galaxy Nexus using Tapatalk 2
Factory Data Reset worked for me also
I am glad I found this post. I was getting aggravated that I could not get my credit.
The Factory Data Reset worked for me also. Once I activated it the credit was there automatically.
Now to reload all my apps, music, and books again.
But it was worth.
You guys should have just made a backup with the Nexus Toolkit. :/
Sent from my Nexus 7 using Tapatalk 2
I got my nexus 7 as a gift. When I activated it I didn't get the credit or the other stuff. I did the factory reset (several times actually) but to no avail. When I go to buy an app, there is an 'add card for $25' option which does nothing when I add cards. I tried deleting all my cards, doing a factory reset and none of that made a difference either. I tried calling customer support a couple days ago and he had to escalate since he didn't know how to fix it. I'm still waiting to hear back.
Isn't this your post too?
http://forum.xda-developers.com/showthread.php?p=29095685#post29095685
Yeah. Still haven't figured anything more out yet
Sent from my Nexus 7
Is there a way to contact Google via email to sort this issue out? The Contact Google page doesn't actually offer any email or something.
The factory restore didn't work for ya? Asked Google if there was any other way and they said no. Their number is found on Nexus support page.

[Q] Samsung Experience Store Pre Orders

Hi,
I was wondering if anyone else pre-ordered from the Samsung Experience Store in the UK to have the phone delivered. (The one the Samsung UK site directs you to.)
When I ordered this phone, I was told it would be with me by the Friday. (Today) In fact I was told it could be here before but that it was guaranteed for Friday. I received an emailed invoice, then since then I have had no contact, no tracking details, no notification of delays etc… I tried phoning the store today, and a disinterested young man took my name and number saying he would check and let me know. That was now almost 8 hours ago. Subsequent attempts to call again have left me at a voicemail machine. So about 3 hours ago I sent an email. Also no reply.
Did anyone get there's, did I make a mistake ordering from them or am I just unlucky.
Any feedback would be good, as it seems I wont get any from them.
Thanks
Broomfundel said:
Hi,
I was wondering if anyone else pre-ordered from the Samsung Experience Store in the UK to have the phone delivered. (The one the Samsung UK site directs you to.)
When I ordered this phone, I was told it would be with me by the Friday. (Today) In fact I was told it could be here before but that it was guaranteed for Friday. I received an emailed invoice, then since then I have had no contact, no tracking details, no notification of delays etc… I tried phoning the store today, and a disinterested young man took my name and number saying he would check and let me know. That was now almost 8 hours ago. Subsequent attempts to call again have left me at a voicemail machine. So about 3 hours ago I sent an email. Also no reply.
Did anyone get there's, did I make a mistake ordering from them or am I just unlucky.
Any feedback would be good, as it seems I wont get any from them.
Thanks
Click to expand...
Click to collapse
Recommend you reply to the email address you recieved the invoice from and record you issue. Personally I have the Experience Store staff to be very helpful.
Sent from my GT-N8010 using XDA Premium 4 mobile app

Samsung Promotions Any Success?

I'm trying to register my devices (s8 & S8+) for the Samsung Promotions but I keep getting IMEI or Mac-Address not found... I have tmobile phones, anyone else have success in registering their phones?
Might have to wait until Friday which is technically the release date. The Lg promotions for the g6 had the same issue.
Yeah mine isn't working either. I'll wait until Friday or Saturday and try again.
Got mine done with no issues but when I hit the order button for the vr, headphones and sdcard it said my cart was empty. Called samsung via home phone and on hold for 25 minutes. She said she would straighten it out, got a call back in 15 minutes and she took my credit card information via phone, received an email stating the order went through. Asked her when she thought they would ship and she said after the 20th.
I would highly recommend doing it from the phone rather than their web site. Mine went through okay but I wanted the headphones bundle. Even though I had that selected, it processed it as vr only it looks like. Still stuck waiting for them on the phone.
wtf.. You may want to check your email. I tried and kept getting errors. I wanted to pay the extra $99. I get an email that says my submission was approved. It was approved for just the headset. On the website it wouldn't take my im/wifi mac on Samsung pay it kept saying socket errors. Somehow it went through for the just the headset. I'm on the phone now...
no issues registering for, and then ordering, the full immersion package through the Shop Samsung app. Just got the confirmation email that my order is being processed and I will get another email when it ships via 2-day air. One strange quirk, though... after I initially registered for the $99 promo option, I got an email saying that they had received my promo request and it could take up to 2 weeks to be processed, at which time I would receive another email with next steps on how to complete the order. That was yesterday. Today, I went back into the Shop Samsung app and saw the order option in the promo tab and it worked like a charm.
What are you all using for proof of purchase in the shop samsung app?
I thought this promotion was supposed to be free! What's this $99 all about?!
Sent from my XT1585 using Tapatalk
theprfct10 said:
I thought this promotion was supposed to be free! What's this $99 all about?!
Sent from my XT1585 using Tapatalk
Click to expand...
Click to collapse
$99 is for getting AKG headphone and 256GB MicroSD card which apparently have a combined retail value of $300-$400 something. Also this is in addition to the VR bundle you anyways get for free
Submitted through app, said I was under review, just checked through the website and it says approved.
Mine is worked fine. I used samsung shop app
The app says I've been approved but no where does it give me the option to buy it.
idksomuch said:
The app says I've been approved but no where does it give me the option to buy it.
Click to expand...
Click to collapse
Same
Also had success in the samsung shop app after a failed attempt on the website.
I really wish they'd do this kind of promotions in europe...
Applied 30 minutes ago, went with the upgraded package, did it on the comp, instant approval, went to click the buy button, and the page didn't load with no way to get back to it. 10 minutes later I get an email confirming the approval and a link to buy the upgraded package. Clicked the link and it added it to my cart. Interesting thing is it seems that you can order more than 1 (or at least change the quantity), only ordered 1 though so don't know if you can actually get more. Checked out and got an order confirmation. Says it's expected to ship in 2-3 days with expedited shipping.
Someone who doesn't want their vr? In Europe we get nothing
Thanks dude didn't, thing about ordering threw the app. I did the first part on the website and thought I would have to wait the two weeks for the immersive bundle. Props
Th3rdBorn said:
What are you all using for proof of purchase in the shop samsung app?
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Click to collapse
The pdf document from the T-Mobile site, your eip agreement.

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