Hi All....I shattered my screen last night on the swings with my kid..
Anyways, I have the best buy geek squad protection plan and they cover accidental damage.
The thing is, I am unlocked, rooted, CM7'nd...
Im wondering if my warranty will be void once I bring it in for unlocked BL?
What do you think the chances of my warranty becoming void is?
Maybe the better alternative would be to replace the screen myself and save the warranty for when I REALLY need it? (for something that I can't fix myself maybe)...
Im thinking that they might still fix it, but cancel the remainder of my warranty because of the BL being unlocked..
Thanks.
I don't think the protection plan that you actually spent money on will be void. Also, based on my own experience, people who work at these stores have no idea how to identify an unlocked phone, so you can fool them easily if you flash a stock rom before sending it in.
Sent from my MB860 using XDA App
Thanks for your response...
With Best Buy Geek Squad, they send it in to Moto for repair (per the sales guy).
Also, my BOOTLOADER is unlocked, therefore when I boot my phone it states "Unlocked" across the top... I think that alone voids any warranty's right?
I would reread the protection plan. If it plainly states accidental with no fine print for them to easily back out of it, I recommend backing out on your phone. With a truck.
I voided my warranty and your mum.
Why? So I can get an all brand new one? I think they still have to send it in to Motorola technically "for review"
ssmr2t said:
Why? So I can get an all brand new one? I think they still have to send it in to Motorola technically "for review"
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Good luck reviewing a phone that has a car run over it.
Yea I'd recommend breaking the screen even more so they can't see the unlocked message when they boot it up lol.
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Burn a few papers and give them to the warranty guys saying that you burnt it.
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Hate to be a mood killer but when you unlocked your bootloader it clearly stated that it will void your warranty... if you can't handle your responsibility of breaking your phone maybe you shouldn't have taken the chance... its like building your house in a flood zone and trying to collect flood insurance when it happens... its people like you that drive up the cost of insurance for those that actually are "grown up" enough to accept the consequences... IMHO
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When i got my insurance plan I asked if it would cover me after I unlocked the bootloader and the at&t rep said yes. Dunno about best buy though.
Sent from my MB860 using xda premium
I had to send my unlocked phone to attention for warranty exchange. I flashed 1.83 then did the update to gb through the PC from motos site. It removed the unlock message for me. Might be worth a try for you. Took like a hour or more to do the update though.
Sent from my MB860 using XDA App
Today's smartphones are as good as PCs. Does using root on computers void warranty? No!
Using root should/must not void warranty on Smartphones too.
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
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Source : https://fsfe.org/freesoftware/legal/flashingdevices.en.html
Should've gone in the general section mate, good info though.
tuxonhtc said:
Should've gone in the general section mate, good info though.
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I couldn't decide. I thought that it was a trouble for us
Can mods move this thread to the General Section please?
Just noticed this post when i was updating a friends note 2 and rooting in the EU does not void your warranty. This is general knowledge and good to be in the EU
It voids warranty bcuz u can accidentally brick it and that would be ur fault not thiers.
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Good info but thread needs to be moved to general info request a mod to move this thread
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mezo91 said:
It voids warranty bcuz u can accidentally brick it and that would be ur fault not thiers.
Sent from my GT-N7100 using xda app-developers app
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How will rooting your phone brick it??
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker
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Let's just say these are saftey measures of a company.
You bought the phone for the hardware and software made by Samsung. It's a form of giving credit.
Experimenting with the phone outside of Samsung circumstances is your own decision.
Simone said:
Let's just say these are saftey measures of a company.
You bought the phone for the hardware and software made by Samsung. It's a form of giving credit.
Experimenting with the phone outside of Samsung circumstances is your own decision.
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Completely irrelevant. The law is the law, and the law allows you to root in the EU without affecting any warranty.
FloatingFatMan said:
Completely irrelevant. The law is the law, and the law allows you to root in the EU without affecting any warranty.
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I see.
irishpancake said:
How will rooting your phone brick it??
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The only "problem" with rooting is that it potentially allows dumb users to do dumb things - such as overclocking beyond the acceptable level for your processor, or flashing a radio from a completely different device.
Regards,
Dave
This is actually an awesome thing to know. Thanks, OP.
I never rooted or flashed my note 2 because I was afraid to lose my warranty and have to pay the repair or buy another phone if something unlucky happened. This one isn't cheap. But I always had the feeling that I was not taking real advantage of my note 2 and now I think I will. Again, thanks.
You shouldn't be too sure that your warranty wouldn't be void , i know many places where you won't get any warranty due to being rooted, don't take this to granted as its "not a law" its also carrier/reseller that makes these decissions. they probably know what your doing if your rooting (basically i know that they know that i know) but lets say i bought a phone and they told me that i wasn't able to "upgrade" to a newer firmware due to the warranty being void. again i wouldn't take this as granted that i would get my warranty. as of its not anything i can say its the law. its not only the law. its samsung/resellers decision not government law.
Regards
It comes down to whether the repair centre can prove that rooting is the cause of the problem. I.e if a fried cpu is the issue, and they find that the cpu is overclocked.
Sent from my GT-N7100 using Tapatalk 2
LastStandingDroid said:
You shouldn't be too sure that your warranty wouldn't be void , i know many places where you won't get any warranty due to being rooted, don't take this to granted as its "not a law" its also carrier/reseller that makes these decissions. they probably know what your doing if your rooting (basically i know that they know that i know) but lets say i bought a phone and they told me that i wasn't able to "upgrade" to a newer firmware due to the warranty being void. again i wouldn't take this as granted that i would get my warranty. as of its not anything i can say its the law. its not only the law. its samsung/resellers decision not government law.
Regards
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Wrong. It IS the law, in Europe. Outside of there you're likely screwed, but in Europe, consumers are protected. If they try to deny your rights, you can sue them into oblivion and are guaranteed a win, with all costs covered.
FloatingFatMan said:
Wrong. It IS the law, in Europe. Outside of there you're likely screwed, but in Europe, consumers are protected. If they try to deny your rights, you can sue them into oblivion and are guaranteed a win, with all costs covered.
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Let me take my brothers Xcover to the reseller (it's constantly freezing and has been done so) even before rooted but I won't say it's rooted I let them in service center look at it and if they say it's not going on warranty I'm glad to get some money lol.
But it's not a law. Not every country may follow it. I know Sweeden is one of those who Suck at this.
But it gives me an idea
Sent from my official GT-I9505 powered with qualcom
LastStandingDroid said:
Let me take my brothers Xcover to the reseller (it's constantly freezing and has been done so) even before rooted but I won't say it's rooted I let them in service center look at it and if they say it's not going on warranty I'm glad to get some money lol.
But it's not a law. Not every country may follow it. I know Sweeden is one of those who Suck at this.
But it gives me an idea
Sent from my official GT-I9505 powered with qualcom
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Your not thinking it's the law has no bearing at all on the law in the EU. If you're outside the EU. well, that's different.
LastStandingDroid said:
Let me take my brothers Xcover to the reseller (it's constantly freezing and has been done so) even before rooted but I won't say it's rooted I let them in service center look at it and if they say it's not going on warranty I'm glad to get some money lol.
But it's not a law. Not every country may follow it. I know Sweeden is one of those who Suck at this.
But it gives me an idea
Sent from my official GT-I9505 powered with qualcom
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Sweden is in the EU, and as such they are required to follow EU law. I'm from Norway, which is not in the EU, and we still follow the same warranty regulations (they are actually even more lenient)
Sent from my GT-N7100 using Tapatalk 2
Unfortunately I'm not in the EU.
In the past I went to the consumer court several times and I always won.
Even once I sued shoe company Nike and I got my money back even though I wore them for 2 months.
You must not forget!
Company's policy is not a law! They can't indicate anything to you that is not in the law. They cannot force you to obey their policies.
Company and you must obey the laws.
You have to be ready to fight against them on the customer court
You have to be well prepared. You must know the customer law.
And for the last, you have to be right. Do not waste your time for trying to get warranty for your liquid damaged device or broken screen
FloatingFatMan said:
Your not thinking it's the law has no bearing at all on the law in the EU. If you're outside the EU. well, that's different.
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last time i checked sweden was in EU but i can see if i can get my phone which has warranty to see if they will fix it,
its rooted but the root isn't caused by rooting it (Manufucator fault) has been since we got it, but i've never heard anyone getting their phone fixed if they have root. idk i can try.
I am about to buy a sealed n4 16gb from a guy who won it through a competition.How do I get warranty? as it was the company which sent him this phone as gift.Moreover on the box in description its written (US).does that means its us stock?.and I am in Australia.will my warranty be applicable here.
please help guys very urgent
As mine says UK on the box I'm guessing it is denoting the country of origin so it could be linked to warranty, you'd have to speak to Google to confirm
they are not telling anything.But the person says he received shipment from Sydney.What to do?
on thse sku: its written lg960.ausgbk....whats urs?
au stock here and mine is lge960.aaugbk
nd whats in description is there (US) written? on it
You could airways do a3rd party warranty via a company like squaretrade
Sent from my Nexus 4 using xda premium
stop worrying about the warranty. 95% of the time nothings going to happen to your phone in the first year. besides, I think warranties are usually international these days
vickpick said:
stop worrying about the warranty. 95% of the time nothings going to happen to your phone in the first year. besides, I think warranties are usually international these days
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No. N4 does not have international warranty. Only the Nexus 7 has that.
Hello guys
In many threads, I saw that unlocking the bootloader won't void the warranty but in the live chat they have a different opinion. Take a look at my conversation and what they told me (I'm Anastasios and motorola is the other guy)
Code:
Santhosh: Hi, my name is Santhosh. How may I help you?
Anastasios: Hello, I want to know about voiding the warranty. Does the warranty breaks if you unlock the bootloader?
Santhosh: I will do my best to help you with this. Before we move any further, would you please help me confirm your email, location and phone we are dealing with?
Anastasios: My email is tasos****@gmail.com, Location Greece and the phone is moto e 2nd gen 4g xt1524
Santhosh: Thanks for the information.
Santhosh: Yes unlocking the bootloader voids the warranty of the mobile.
Anastasios: But take a look here. http://fsfe.org/freesoftware/legal/flashingdevices.en.html
Anastasios: it says that unlocking the bootloader isn't a sufficient reason to breaks the warranty in the europe
Santhosh: Please go through the agreement details when you start the bootloader unlocking it clearly states the warranty void.
Anastasios: so, you say that the stuff the europe counsil decides are not of your bussiness. Here the official article about the rights of the consumer http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:31999L0044&from=EN
Santhosh: Please go through the warranty policy information on this page.
Santhosh: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Anastasios: Yeah, but you still did not gave me the wanted anwser. The Europe Laws say different things that you claim. So what shoud I do? Should I listen to the europe or to you (motorola)?
Santhosh: Only when you accept these conditions and go to the next page you can unlock the bootloader. Unlocking the bootloader voids the warranty of the mobile.
Santhosh: You can go through the legal terms here. https://motorola-global-portal.custhelp.com/ci/fattach/get/741421/1385047216/redirect/1/filename/Boot_revised.pdf
Anastasios: In every single site that it is for the unlocking part, claim that unlocking the bootloader won't void the warranty if you live in Europe. Is that wrong?
Santhosh: We request you check our official website conditions to unlock the bootloader.
Anastasios: ok then thanks.You won a thread in the XDA forum about how bad are you in terms of warranty and legal stuff. BYE
You have disconnected.
lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator. See your device’s warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software.
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iks8 said:
lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
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I wont disagree but in the unlock threads it says that in Europe the warranty cant be broken that easy
correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.
EB20XY said:
correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.
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So If I unlock my moto I will have the warranty?
t-shock said:
So If I unlock my moto I will have the warranty?
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Depends on where you live. I had s4 with knox tripped. But phone completely died. Couldn't access anything except qcom usb. I'm 100% sure they still could look if it was tripped but I doubt the could say its your fault because you did something wrong.
Same was with my G3 just died but I don't know if I was rooted then.
Though blame people for unlocking bootloader to upgrade Motorola E 2nd Gen should not affect it (theoretically) since you flash their system which only hasn't reach your country. Well I'll see what they say about it. If it wasn't for the waterproof I Would risk it to fix the sim reader myself.
Now I won't so hope warranty will be cover this. Ill stay tuned. and yes I have my bootloader unlocked. And warranty should cover this up for two years.
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Hello guys... I have just bought this 910f from someone but it didn't had papers for warranty... Only the box.... My question is... Is my phone still under warranty if I don't have any papers? Because I'm thinking of rooting my phone... And this is the only thing bothers me. Thx
terrorblade23 said:
Hello guys... I have just bought this 910f from someone but it didn't had papers for warranty... Only the box.... My question is... Is my phone still under warranty if I don't have any papers? Because I'm thinking of rooting my phone... And this is the only thing bothers me. Thx
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I would call samsung and give the imei number and let them check if it has warranty
May call but as far as I know samsung warranties are not transferable and are only valid for the original purchaser so you likely don't have a warranty even if the phone is 1 day old. This may vary by region though due to local laws.
http://www.samsung.com/ae/support/warranty/
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