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Hey there, I own the Touch HD on Orange, I really was finding the internet service through T-mobile and three great, they have good Fair usage policies.
I was told by the person who sold me my phone that I would be warned or have a flag applied to my account if i were to go over 500MB!
Not the case.. I've been hit with a huge bill, and I've argued with 3 customer representatives and unfortunately have not gotten anywhere. I've read a few people on forums who have not had this problem but have been warned and told the same story!!
I have the 500MB Add-on Internet (told it was a fair usage policy), but it turns out ive used about 700MB and been charged roughly £1.10 per extra MB which is shocking!!!
Any assistance would be much appreciated, Ive cancelled my direct debit in hopes to get this matter resolved, I couldn't believe it!
Thanks.
G.Matharu
Sounds grossly unfair, and you can cite examples of other users receiving different treatment to yourself. Ask them why you are being treated differently to other customers, and if you get nowhere ask to speak with a supervisor in their customer services team. Quite often the "first line" support you get follow a prescribed course of action and cannot operate on too much discretion.
Good luck.
Perhaps other users on Orange (or O2 for that matter, who also have a ridiculously small data cap) can post up their experience of exceeding their data ceiling, and we can keep a dossier of evidence on here? Just a thought.
I recently got my Touch HD and with my renewal i blagged the free unlimited internet (or 500mb as you say)
Before i took out the contract i asked what the fair use was, they said 500mb and she said, and i quote "You will have to be on all day every day to exceed it" so if this happens to me, which i expect it will, i shall be getting a copy of that conversation recording and see what their excuse is
I have exceeded the data limit on my plan with O2 (here in Germany) twice before - and both times they took the amount for the extra data off my bill in good will!
But I didn't exceed my plan as much as you did...
BTW: O2 has by far the best customer service have encountered so far! Atleast here in Germany...
That sounds horrible, I hope you manage to get that sorted out. I have never been with 3 but I know these operators are tricky characters.
I am on O2 £30pm with no data package, the O2 lady said on the phone that if I use my data connection then I will get charged for data upto £1 and that is it (fair usage policy applys) so if i reconnect within those 24hr of a give day then it wont cost me anymore than the £1 already, which if you did this everyday then it would cost about £35~.
This is why she said they recommend the 'unlimited' bolt on for £5.99, which is 500Mb per month but i didn't ask about if I went over that, I would hope the £1's worth of data deal would kick in but I'm betting the money grabbers will not honor that for all thier customers.
i have had this trouble but with pay as you go sim, i found out a few things that was using my credit.
the weather update, go into options and deselect them so that it doesnt download new weather data when not in active sync. just go into active sync n do it that way.
quickgps thingy, disable the updates as before active sync updates this everytime the phone is synched.
wap, when you close the internet, it leaves the connection open , well it does on occasion on mine. just go into the settings / communication in manilla and make sure data connection is off.
hope this helps. but i went through 10.00 within a few days without using the phone well to call anyway so hope this helps with others.
if thers anything i missed post it and a solution
Orange data rates are so uncompetitive it's unbelivable, I was on the phone to CS this evening about an unrelated matter but asked if there were any plans to change this, and the answer was a resounding no
I got my HD in from Orange in March on a 'Panther' plan whch came with the 500Mb package included, but they also said should I go over the limit the MAXIMUM they would charge would be £1.50 a day. While still seriously poor that would result in a charge of £46.50 in a 31 day month assuming that 500Mb+ was used on day one. It might be worth seeing if there is any mileage there, perhaps offer to change plan if they would consider bringing these outrageous charges into line with that plan?
I had a stock unlocked Kaiser and was with o2 on a 3Gb monthly package and was to impatient to wait until I had the money to buy a stock unlocked HD. I was in the Orange Shop with my wife upgrading her phone and I just couldn't stop myself, I asked if they had one in stock and they did. So that was that I had to have one................................. I wish I'd have waited
Anyway, Good Luck.
Thanks so much everyone for your input seriously!!
I'm going to see what I can do, I'l report back here, Unfortunately I really don't think they're going to listen, the last guy I spoke to, told me that I can't keep phoning up to keep speaking to different representatives. The way he said it, was just really rude.
I've been with T-mobile and Three's data tariffs, and they've both been great, Three does fail to connect sometimes, and T-mobile is sometimes slow, but Orange had none of these issues but clearly has a bigger one!
Thanks a lot again. I'll post soon, Bill is due 14th April.
Whilst I love Orange Service (coverage/signal are great for me), Orange Customer Service is absolutely useless to the degree of insanity.
I had difficulties with their Upgrades team not providing me with a good upgrade onto the HTC Touch HD. I ended a rather frustrated and unproductive conversation with "Thank you for your help but I think I am going to look elsewhere as Orange are not offering me a competitive deal". Two minutes later, a call on my mobile from another mobile... it was the customer representative from Orange calling me to complain, say that I was rude and my comment was unjustified.
They offered me a £35pm 18mo contract and Id have to pay £X for the handset whereas I picked up the Touch HD from Phones4U online for £30pm 18mo contract, free handset. Cost me £15 to unlock, £1 for a T-Mobile SIM, £5 to top up and 1 week to transfer my number from Orange to T-Mobile and back to Orange.
It does not surprise me that Orange have been flagged up here and I thank you for your post. Since receiving my Touch HD approximately 3 weeks ago, I have used £1.69 of data outside the Free Evenings/Weekends Orange World usage plan which is tacked onto your contract for free.
It also saddens me that Orange has probably the worst data rates of all of the providers. I would have switched if only I was able to get the HTC Touch HD on another network.
One piece of humour I found when talking to a guy from Phones4U in store is that both O2 and T-Mobile refused to stock the Touch HD because it failed to meet their quality standards, same with previous HTC models. The Phones4U stores refused to stock the Touch HD as the previous HTC's had too many problems. I have to say, I loved my LG Viewty when I got that 18 months ago but the Touch HD blows away anything I have used previous.
gmmatharu12 - I hope your issue is resolved and I will be keeping a close eye on this thread regarding the data situation with Orange. We can only hope they improve their customer service to meet the standard of network service tthey provide.
I had a similar problem with Orange, only I didnt have any data package to exceed. I didn't really even use it to any great ammount, browsing for football scores a few times in the month maybe.
Then I recieve a bill for £130, £70-odd pounds worth of data.
Naturally I queried it and I stopped my direct debit until they could explain it a bit more. At the time I had a SE K850i and I was supposed to have downloaded over 30MB of data in the six times I connected up over the course of the month.
Because they cannot log where you visited or what you downloaded there was no way of proving I had used that ammount (I assure you I couldn't have d/l that much just browsing a few times).
Anyway, the customer services chap explained that ALL Orange tarifs should have a policy where the MAXIMUM data charge one could acrue over the space of 24hrs is £1.47 and my account must have "slipped through the net". So I agreed to pay the maximum daily charge for the 6 occasions I did use the web, and they credited the rest.
Try to see if this is stated anywhere in their T&C's, you definately have a case.
Elcs said:
Orange Customer Service is absolutely useless to the degree of insanity.
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Amen Brother.
Elcs said:
I had difficulties with their Upgrades team not providing me with a good upgrade onto the HTC Touch HD. I ended a rather frustrated and unproductive conversation with "Thank you for your help but I think I am going to look elsewhere as Orange are not offering me a competitive deal".
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Snap. I ended up going to O2 from a mobiles.co.uk deal. I guess Orange actually did me a favour trying to charge me for the phone. I had renewed 12 years in a row and really wasn't getting value compared to new customes or customers on other networks. Them forcing my hand saved me a few bob so for that - I thank them.
Elcs said:
Two minutes later, a call on my mobile from another mobile... it was the customer representative from Orange calling me to complain, say that I was rude and my comment was unjustified.
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Can you believe I could have had exactly the same contract from mobiles.co.uk that Orange were offering me, only with a free phone, and Orange would have had to have paid mobiles.co.uk a commision. And they still wouldn't match it!
3 weeks into my O2 contract - no issues so far.
3 weeks using my Touch HD - Lovin it.
Nasher79 said:
Amen Brother.
Snap. I ended up going to O2 from a mobiles.co.uk deal. I guess Orange actually did me a favour trying to charge me for the phone. I had renewed 12 years in a row and really wasn't getting value compared to new customes or customers on other networks. Them forcing my hand saved me a few bob so for that - I thank them.
Can you believe I could have had exactly the same contract from mobiles.co.uk that Orange were offering me, only with a free phone, and Orange would have had to have paid mobiles.co.uk a commision. And they still wouldn't match it!
3 weeks into my O2 contract - no issues so far.
3 weeks using my Touch HD - Lovin it.
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Much the same story for me. I've been with Orange for about 14 years and where I cannot complain about the signal/call quality in that time I have noticed a complete disintegration of their customer services.
Same issues where I wanted the HD for free but they said I'd have to pay £179 - even though their own website was offering it for free (all be it on a 24 month contract which i didn't mind signing because like I say the signal/call quality where I am is excellent).
In my experience - Orange have always charged £1 per meg for internet access but one word of warning people - their inclusive 500Mb is only orange world pages - I was told that if you navigate away you will be told that the page is going to be charged for but I don't think that is the case - you seem to be told that "this page is free" and I assume that if you don't see that then you are charged. It's only my opinion, I have yet to confirm this from customer services but can't be bothered spending the 45 minutes you have to wait to actually get to speak to someone
Maybe it is just me but... i've been with orange for about 10 years and i have never had a bad experience with their customer service. Of all the companies i've ever dealt with they have by far and away the best customer service. always been helpful and polite to me.
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
Also found there insurance to be excellent, i've rang up at 10pm at night with a dodgy handset and had a shiny new one there at 9am the following morning... can't really get any better than that.
I have an option on my account for the 500mb unlimited bundle but my account also shows up as having the OW capped daily usage so i guess this is what was referrend to earlier about being charged a maximum per day.
Well I've very recently switched to Orange from T-Mobile, I wasn't having great signal coverage with T-Mobile and decided that I could switch to Orange for the HD.
When I brought the phone I queried the Data plans, I had seen a deal on the t'interweb and ws happy to sign up as long as I had similar flexibility with connection as I did with Web'n'Walk.
What I was sold was an 'unlimited' data plan.
2 days later I read online that there's a 500MB limit.
So I ring back and ask about this, as I wasn't told of the limit, I REALLY had to push to get a 'yes' response from them, that there was a 500MB limit.
I got a lot of 'You should be fine, its practically unlimited' and 'No-one really uses the full quota you'll be fine' and after I finally blew at them and basically said 'Look...you twats, yes or no 500MB limit or not?' then finally I got told yes.
So they do not clarify this data plan, over the phone, the description on the internet is not descriptive, you do not get warned about the upcoming 500MB boundary, sounds like an easy cash in for Orange.
Having read this thread, I will re-install my GPRS data counter that I used to have on my Kaiser, sounds like I'll need it.
I bet business users get treated a whole lot different.
i had the same problem with orange in m first month £60 pounds worth of data.
I argued with them and they said there was nothing they could do and billed me for the rest of the contract lenth!! £700 please.
so i Tried A orange pay as yo go sim card and for £10 a month(Dolphin Package) you get 300 hundred messeges and free access to facebook, Bebo and myspace a month but ive never got charged for going on the wap on my phone no matter what i access or i download!! BRILLIANT
And i get to keep this brilliant PHONE
Freypal said:
Maybe it is just me but... i've been with orange for about 10 years and i have never had a bad experience with their customer service. Of all the companies i've ever dealt with they have by far and away the best customer service. always been helpful and polite to me.
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
Also found there insurance to be excellent, i've rang up at 10pm at night with a dodgy handset and had a shiny new one there at 9am the following morning... can't really get any better than that.
I have an option on my account for the 500mb unlimited bundle but my account also shows up as having the OW capped daily usage so i guess this is what was referrend to earlier about being charged a maximum per day.
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I would have agreed with you up until recently. When it came to upgrading, they just werent interested in keeping my service, and actually got quite rude about it. Its pot luck whether you get a helpfull person answer your call or one of their not so helpfull staff, which to me seemed the majority towards the end.
Im pleased your content with their service. And im equally pleased I now have nothing to do with them.
Freypal said:
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
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I spoke to two people on their online customer services that suggested I would be able to secure the £30pm 24 mo contract for the HD which was an online exclusive.
The upgrades team, on my second attempt I got a helpful young gentleman who advised me that he could not offer that plan and the handset but he passed me through to retentions as he suggested they had access to better deals and as such should hook me up with something suitable.
Retentions were rather rude at which point I said that Orange Customer Services cant tell their "bum from their elbow" and asked for a definitive answer on my situation from a supervisor only to have no success.
I found it relatively easy to get my PAC off them and to transfer my number back in (even if customer services told me to ring 150 from my Orange phone and press option 1 option 1 for Transferring numbers)
Try the (very old) trick of speaking to the Executive Office. I don't know how - there's probably a number knocking around somewhere.
I check my usage online at the Orange site and would suggest others do the same.
For example:
data
250MB Internet Browsing megabytes remaining : 223.4153
Also, when you first get your phone, call them up and check with them what the package offers. Go through it word by word - and record the call (er, do stock ROMs include call recording software?) Failing that make notes of the deal, and the time of the call, so you can refer them back to it in a couple of months time.
TBH I'd do this with any operator, not just Orange.
It's probably not helpful to those of you on Orange contracts, but the O2 equivalent is actually effectively cap-less.
The 200MB only applies to PAYG, and when I phoned up to get the data bolt-on added to my account (contract through Mobiles.co.uk) I asked them about the data limit, their reply was basically along the lines of "there's no limit, as long as you don't take the piss". I use the mobile web on my HD very heavily, RSS feeds, mobile internet, weather updates, email, and I've never had any problems with the data.
I've never gone over my limit, but I was told by Orange customer service that due to the fact it's fair usage policy rather than a straight 500MB limit I'd have to use well over 1GB before they would start to charge me. I feel pretty cheated by them if that isn't the case, I guess I'm just lucky that I'm near Wi-Fi most of the time.
This could have a big impact main reason I went with them was for the 3 gig fup that come with Android handsets
http://forum.xda-developers.com/showthread.php?t=907530
Yep me too. I ONLY picked T-Mob cos of the 3GB FUP.
I'll be complaining about this and will go to Ofcom as well just to see what stink I can kick up.
Shamefully, T-Mob are still advertising the 3GB FUP and sales staff are still selling it to new customers. Disgrace. As of 12/01/01 T-Mob still advertising their wonderful 3GB FUP: http://www.t-mobile.co.uk/services/uk/fairuse/?WT.mc_id=fup
Bait & Switch anyone?
Daz555 said:
Yep me too. I ONLY picked T-Mob cos of the 3GB FUP.
I'll be complaining about this and will go to Ofcom as well just to see what stink I can kick up.
Shamefully, T-Mob are still advertising the 3GB FUP and sales staff are still selling it to new customers. Disgrace. As of 12/01/01 T-Mob still advertising their wonderful 3GB FUP: http://www.t-mobile.co.uk/services/uk/fairuse/?WT.mc_id=fup
Bait & Switch anyone?
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according to T&C's we are supposed to have 30 days notice of changes (at least according to which?), personally not that fussed as I am saving on my line rental (having come from Vodafone) and data limit will be the same, except T-mobile wont charge me if I go over the limit, unlike Vodafone
ghostofcain said:
according to T&C's we are supposed to have 30 days notice of changes (at least according to which?), personally not that fussed as I am saving on my line rental (having come from Vodafone) and data limit will be the same, except T-mobile wont charge me if I go over the limit, unlike Vodafone
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Correct but once you do go over that limit you'll be able to browse only, no youtube, no gmail downloads... I have read that everything bar port 80 is blocked & any app which needs others will refuse to work. Very sneaky & undrhand Which are involved with this now too.
smudgelab said:
Correct but once you do go over that limit you'll be able to browse only, no youtube, no gmail downloads... I have read that everything bar port 80 is blocked & any app which needs others will refuse to work. Very sneaky & undrhand Which are involved with this now too.
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I agree, however at least they do not charge £5 or more if you go a little over limit but Tmobile should just at least increase the limit to 750MB like on Orange's Panther price plan.
The 3Gb data allowance was a huge factor in my continued business with T-Mobile. I appreciate that the small print allows them to do what they like but an 80% cut??? That is outrageous. I signed up for two years to a service that no longer meets my needs. Who do we complain to?
Didn't you guys get the text , I got it on ky original desire 'T-Mobile customers can now cancel they're contract with immediate effect due to changes in T-Mobiles T&C. For more information call Mobile Outlet ' bruv you don't have to pay as well so if you take out another contract very similar its like getting a free phone
Sent from my HTC Desire using XDA App
You are saved!
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=DATA_CHANGES
T-Mobile Statement:
“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.
There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users."
Lysa Hardy, VP, T-Mobile UK
Information on new data policy:
From 1 February 2011 new and upgrading customers will be given a monthly 500MB data allowance. There will be no charge for those customers exceeding that limit, and those who do will still be able to access important services such as email and web browsing, however file downloading and streaming services will be restricted. Customers will then have the option to increase their monthly Fair Use Policy to 1GB a month by purchasing a Mobile Broadband Booster. This will ensure an improved quality of service for all of our mobile internet users.
i feel so much better now phoned up and had a right good complain about it and it seems everyones threats to cancel have worked they have back tracked
T-Mob have a made a right hash of this but at least they have had a flash of good sense and now left existing customers alone.
This leaves me not having to be concerned about this for another 18 months by which time the market will have moved again.
If they make any changes to my contract ill quit and move to giff gaff (www.giffgaff.com) really unlimited internet (well downloaded 15gb and got a warning which I think is a big limit to go over anyway)
Sent from my Desire HD using XDA App
Just been on the phone to T-Mo cancellations and can confirm they've back tracked and that now existing customers still get their 3GB allowance for the duration of their contract.
Good job too, 3 network were soooo close to getting a new customer today!
A win for people power
Tmobile backs down after a day but now i wonder how much the "mobile broadband boaster" will cost if I want to keep my 1GB. Full Tmobile statement here
I wanted to cancel and take out a new one ah well
Sent from my HTC Desire using XDA App
Not really Nexus S related but just wanted to make people aware when buying mobiles via a 3rd party reseller such as Phones4U etc.
Internet Speed
I found syncing emails, browsing and youtube to be painfully slow so decided to run a few speed tests. My download speed was being capped at 360-380kbps!
Decided to do some research and found that...
T-Mobile only allow 3rd party resellers to include the internet as an added booster which limits you to 3G only and no HSPDA ... hence the crap speeds!
I've had to call up and pay a further £5 a month to have the 'Internet Plus' booster added which increases my usage to 3GB and speeds up to HSPDA. This is included as standard if you buy any Android handset direct from T-Mobile.
Results are..
Before:
Test 1 = 35kbps Download & 24kbps Upload
Test 2 = 329kbps Download & 97kbps Upload
Test 3 = 317kbps Download & 57kbps Upload
After (1min after calling customer services):
Test 1 = 1175kbps Download & 475kbps Upload
Test 2 = 1726kbps Download & 446kbps Upload
I'm not a heavy data user but even I noticed how slow it was, the difference is shocking.
I tried to play dumb and get them to upgrade for free as i know a few people have had sucess with this but it appears all the technical support team are now clued up. They knew that i didn't purchase the phone direct.
Just a heads up
So you're saying that when you sign up for a T-Mo contract through Phones4U or possibly CPW they'll put a speed capped data plan on your contract?!
That's definitely something to watch out for in future, I bet it's hidden deep in their T&C where an average punter wouldn't find it or understand the implications.
Yep.
For example my plan is £25 500 texts 600mins.
Purchased direct from T-Mobile
500 texts
600 mins
Tmobiles Internet Plus (3GB Internet Package allowing HSPDA speeds)
Purchased via Phones4u
500 texts
600 mins
Tmobiles Internet Booster (1GB Internet Package only allowing up to 3G speeds)
That's why Phones4u can offer such a good deal .... sneaky tbh!
Reply from Phones4u...
http://support.phones4u.co.uk/pe/action/forums/displaythread?rootPostID=10127815&channelID=1&portalPageId=1002
Hi thoms04,
As this is one of the network's policies, it is not something that our advisors may have been aware of however I will certainly feed this information back throughout of business in order to ensure that this is known.
T-Mobile are certainly leading the way by offering their customers a 1Gb internet allowance as standard as most networks will only offer 500Mb, I am aware that T-Mobile however are changing this from the 1st February 2011 and will be lowering their 1Gb limit to 500 Mb for new customers (contract & upgrade).
This wont affect yourself however it may explain why they prefer to restrict the speeds available on their internet, we aren't legally required to make you aware of any of the network policies but we can make sure that we're aware if asked in future.
We're glad to hear that you have managed to obtain the speeds that you want however and thank you for providing this information so that we can make our teams aware.
I did this for free the other day, it might depend who you get I spoke to some American woman, just asked for the uncapped speed as I have an android handset and she added upgraded my unlimited data to Web & Walk Plus for free. I have been with t-mob for over a year though with a crappy nokia till I just got a nexus-s. original phone+contract was bought via third party, I'd give them a call and try again until you get someone who will do it for nothing
blueghostuk said:
I did this for free the other day, it might depend who you get I spoke to some American woman, just asked for the uncapped speed as I have an android handset and she added upgraded my unlimited data to Web & Walk Plus for free. I have been with t-mob for over a year though with a crappy nokia till I just got a nexus-s. original phone+contract was bought via third party, I'd give them a call and try again until you get someone who will do it for nothing
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I tried with 4 different people, you must have got a nice customer service rep! I know a few others had it upgraded for free also.
It used to be that you could pretend you purchased the phone direct from T-Mobile and they would just assume it was missed off and add it. However when i tried this they knew straight away that my handset was purchased via a 3rd Party.
They have also updated their T & C's recently stating that the handset needs to be purchased direct for it to qualify.
I'm not really that bothered as i have what i want, just wanted to make people aware so they don't get caught out.
thoms04 said:
I tried with 4 different people, you must have got a nice customer service rep! I know a few others had it upgraded for free also.
It used to be that you could pretend you purchased the phone direct from T-Mobile and they would just assume it was missed off and add it. However when i tried this they knew straight away that my handset was purchased via a 3rd Party.
They have also updated their T & C's recently stating that the handset needs to be purchased direct for it to qualify.
I'm not really that bothered as i have what i want, just wanted to make people aware so they don't get caught out.
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i negoiated my upgrade with T-Mo via their loyalties team. Once I did that I got my rate and specified I am using an Android smartphone I was put the smartphone FPU
What Phones4u sold you is the default tariff.
I had to get my phone from CPW I payed and extra 20 quid for the handset and CPW did not modify my plan.
dragon546 said:
i negoiated my upgrade with T-Mo via their loyalties team. Once I did that I got my rate and specified I am using an Android smartphone I was put the smartphone FPU
What Phones4u sold you is the default tariff.
I had to get my phone from CPW I payed and extra 20 quid for the handset and CPW did not modify my plan.
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I know that lol.
T-Mobile recently changed their T&C's so that it states that you must purchase the handset/contract direct from them.
Before they only stated that you needed to be using an Android handset on the T-Mobile network.
I read this on the way home just after buying my nexus s from carphone warehouse.
I rang T-Mobile and was told that to get decent data speed you need to have a bolt on called web and walk plus. I managed to get them to swap me over for free but still its bad pratice that they don't tell you about it up front.
Sent from my Nexus S using XDA App
I know this isnt galaxy related as such but please take a moment to sign the petition:
http://www.petition.co.uk/unlimited-data-fair-use-policy-removal
please please sign this and pass it on to as many people as possible.
This is to petition Ofcom to get communication providers to remove the word unlimited from their product descriptions where a fair use policy exists.
The oxford dictionary describes the word unlimited as:
1 not limited or restricted in terms of number, quantity, or extent:
If you are sold a product as unlimited that is what it should be, companies should no longer be able to use unfair practices enforcing restrictions when their product contains the word unlimited.
I urge everyone in the UK to sign this petition and stop companies falsifying their advertisements to sell their products.
As an example:
BT option 3 broadband unlimited has a fair usage policy of 100GB per month, logic dictates then that option 3 is 100GB and not unlimited.
Let’s stop ISP's from doing this no matter if it's home broadband or a mobile data plan.
Let’s get clarity in what we pay for and not allow companies to get away with it anymore!
Good luck! I want the same thing here in the US, but of course the whole "smaller government" crowd calls this more, bad government regulation--when in fact it is allowing corporations to change the English language ... which too many of us don't properly use anyway.
Way to get active and get involved!
Sent from my T-Mobile G2 using XDA Premium App
Well hopefully this will kick start the whole world stopping this from happening
Sent from my GT-I9000 using XDA Premium App
A little shunt to make sure everyone gets a chance to sign cone on people make your voice heard
Sent from my GT-I9000 using XDA Premium App
Well its not exactly black and white when it comes to this issue and you dont seem to understand what they are saying is "unlimited".
For example if they say the "browsing" is unlimited then thats ok as you have unlimited browsing, if you use 100GB a month then you are not simply just browsing you are also downloading data like apps/music etc which is where the fair usage comes into play.
Another scenario is when you have it advertised as "unlimited" data, but after a fair usage your speed gets capped, now you can still download as much as you want but just at a lower speed, so your data is "unlimited" its just your speed isnt.
Now another example is when they say "unlimited" data but after a fair use they cut you off, then that IS wrong and its that, that needs to be chnaged in regards to advertising.
If you are silly enough not to look into things before buying then its as much your fault as its the companies, however advertising laws do need to be looked at as some are quite misleading in the way they are advertised.
Which particular advertisement cheesed you off so much as to make this topic?
To be fair, when it comes to cellular data, it seems that the industry has already stopped this practice to a large degree.
Look at the websites for Vodafone, Orange, T-Mobile and O2, none of them say "unlimited data" any more - I'm sure there are places on the websites where it does say it, but if you look at their monthly plans they all talk about data allowances.
Three was a champion for honesty in their data allowances, but of course since they now offer truly unlimited data, they can honestly say unlimited data!
As far as BT Broadband Option 3 is concerned - well, they are dropping their FUP limits from next month too! (See here).
Seems to me that there is little point now, since the industry is clearly self-regulating wisely here.
Regards,
Dave
Boy did they pick the wrong guy to select to ask about Verizon and it's customer service evaluation. I don't have screen shots from my phone(thought about it after completing it)
But here is my response I had when I was asked why I wouldn't recommend Big Red and what they can do to change my response....
"Place more emphasis on the third party developers and customer's wishes. And pay more attention to online petitions. I can honestly say that with my recent upgrade I was More than seriously considering moving to a competitor! The Samsung Galaxy S3 locked bootloader debacle to name an example. Security and warranty issues seem false when it is said an unlocked version of the same phone will be added to vzw system but at a unsubsidized cost. I have every product Verizon offers. But not out of loyalty or even respect. In fact the opposite is true. This is mainly due to your policies and practices. Verizon products today are like Microsoft products of the late 90s and early 00s. I use them not because I would WANT to but because in my area your coverage is SLIGHTLY better than your competitors. And if you don't change the draconian nature of my experiences, YOU as a cooperation will lose out the moment your competitors catch up with your coverage. I.e. AT&T and Sprint. They booth have the same products (sgs3) but without a locked down bootloader. Soon you will too. But it is too late for me and thousands of others. Please keep me and thousands of your customers happy and placate our requests and petitions. You still have a chance. But it is fastly slipping by in this competitive market."
At the end I was told a Verizon manager will call me and personally discuss my responses. This was a few hours ago but nothing yet. I am hoping I get a call. I like to think I kept it cordial enough to merit it.
I want to see if any one else in the xda dev community got this survey as well.
Plus I think this is my first option thread. I'll return to lurking now.
sent from a locked bootloader
I'm so burnt out on Verizon. I had Alltel back when it was Alltel and I loved them. The coverage was great and the EVDO speeds were good and customer service and prices were excellent. Verizon bought them out and I could just feel them put the vice grips on my wallet. Then they made unlimited data only if you had the plan but the minute you took it off it was gone. The prices were the same for less (if you were off of contract you could get an unlimited data and SMS package for $19.99 on top of minutes on Alltel and that was OK). The only reason they had for better service was that they have battery and generator backups at each tower that they could come up with. They had the fastest network in my old town but the minute I moved I got T-Mobile. Yeesh much better.
Sent from my XT883 using xda app-developers app
When I was Stationed in San Antonio, Tx back in the early 00's, Verizon wasnt as popular in that part of the country as Nextel or Sprint; but where i grew up in Central Jersey, everyone i knew was on Verizon. to mitigate the cost of calling everyone I had to drive like 45 min. out of town just to find the nearest Verizon store. Like i said in my OP, I dont use Verizon out of loyalty, despite my near decade as their customer, I use them just because they are there and the more reasonable choice. I think that might be part of the problem customer servicewise.
PS No Verizon manager ever called me back.... Too bad