Slow Data Speeds? T-Mobile Contracts via 3rd Party Reseller - Nexus S General

Not really Nexus S related but just wanted to make people aware when buying mobiles via a 3rd party reseller such as Phones4U etc.
Internet Speed
I found syncing emails, browsing and youtube to be painfully slow so decided to run a few speed tests. My download speed was being capped at 360-380kbps!
Decided to do some research and found that...
T-Mobile only allow 3rd party resellers to include the internet as an added booster which limits you to 3G only and no HSPDA ... hence the crap speeds!
I've had to call up and pay a further £5 a month to have the 'Internet Plus' booster added which increases my usage to 3GB and speeds up to HSPDA. This is included as standard if you buy any Android handset direct from T-Mobile.
Results are..
Before:
Test 1 = 35kbps Download & 24kbps Upload
Test 2 = 329kbps Download & 97kbps Upload
Test 3 = 317kbps Download & 57kbps Upload
After (1min after calling customer services):
Test 1 = 1175kbps Download & 475kbps Upload
Test 2 = 1726kbps Download & 446kbps Upload
I'm not a heavy data user but even I noticed how slow it was, the difference is shocking.
I tried to play dumb and get them to upgrade for free as i know a few people have had sucess with this but it appears all the technical support team are now clued up. They knew that i didn't purchase the phone direct.
Just a heads up

So you're saying that when you sign up for a T-Mo contract through Phones4U or possibly CPW they'll put a speed capped data plan on your contract?!
That's definitely something to watch out for in future, I bet it's hidden deep in their T&C where an average punter wouldn't find it or understand the implications.

Yep.
For example my plan is £25 500 texts 600mins.
Purchased direct from T-Mobile
500 texts
600 mins
Tmobiles Internet Plus (3GB Internet Package allowing HSPDA speeds)
Purchased via Phones4u
500 texts
600 mins
Tmobiles Internet Booster (1GB Internet Package only allowing up to 3G speeds)
That's why Phones4u can offer such a good deal .... sneaky tbh!

Reply from Phones4u...
http://support.phones4u.co.uk/pe/action/forums/displaythread?rootPostID=10127815&channelID=1&portalPageId=1002
Hi thoms04,
As this is one of the network's policies, it is not something that our advisors may have been aware of however I will certainly feed this information back throughout of business in order to ensure that this is known.
T-Mobile are certainly leading the way by offering their customers a 1Gb internet allowance as standard as most networks will only offer 500Mb, I am aware that T-Mobile however are changing this from the 1st February 2011 and will be lowering their 1Gb limit to 500 Mb for new customers (contract & upgrade).
This wont affect yourself however it may explain why they prefer to restrict the speeds available on their internet, we aren't legally required to make you aware of any of the network policies but we can make sure that we're aware if asked in future.
We're glad to hear that you have managed to obtain the speeds that you want however and thank you for providing this information so that we can make our teams aware.

I did this for free the other day, it might depend who you get I spoke to some American woman, just asked for the uncapped speed as I have an android handset and she added upgraded my unlimited data to Web & Walk Plus for free. I have been with t-mob for over a year though with a crappy nokia till I just got a nexus-s. original phone+contract was bought via third party, I'd give them a call and try again until you get someone who will do it for nothing

blueghostuk said:
I did this for free the other day, it might depend who you get I spoke to some American woman, just asked for the uncapped speed as I have an android handset and she added upgraded my unlimited data to Web & Walk Plus for free. I have been with t-mob for over a year though with a crappy nokia till I just got a nexus-s. original phone+contract was bought via third party, I'd give them a call and try again until you get someone who will do it for nothing
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I tried with 4 different people, you must have got a nice customer service rep! I know a few others had it upgraded for free also.
It used to be that you could pretend you purchased the phone direct from T-Mobile and they would just assume it was missed off and add it. However when i tried this they knew straight away that my handset was purchased via a 3rd Party.
They have also updated their T & C's recently stating that the handset needs to be purchased direct for it to qualify.
I'm not really that bothered as i have what i want, just wanted to make people aware so they don't get caught out.

thoms04 said:
I tried with 4 different people, you must have got a nice customer service rep! I know a few others had it upgraded for free also.
It used to be that you could pretend you purchased the phone direct from T-Mobile and they would just assume it was missed off and add it. However when i tried this they knew straight away that my handset was purchased via a 3rd Party.
They have also updated their T & C's recently stating that the handset needs to be purchased direct for it to qualify.
I'm not really that bothered as i have what i want, just wanted to make people aware so they don't get caught out.
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Click to collapse
i negoiated my upgrade with T-Mo via their loyalties team. Once I did that I got my rate and specified I am using an Android smartphone I was put the smartphone FPU
What Phones4u sold you is the default tariff.
I had to get my phone from CPW I payed and extra 20 quid for the handset and CPW did not modify my plan.

dragon546 said:
i negoiated my upgrade with T-Mo via their loyalties team. Once I did that I got my rate and specified I am using an Android smartphone I was put the smartphone FPU
What Phones4u sold you is the default tariff.
I had to get my phone from CPW I payed and extra 20 quid for the handset and CPW did not modify my plan.
Click to expand...
Click to collapse
I know that lol.
T-Mobile recently changed their T&C's so that it states that you must purchase the handset/contract direct from them.
Before they only stated that you needed to be using an Android handset on the T-Mobile network.

I read this on the way home just after buying my nexus s from carphone warehouse.
I rang T-Mobile and was told that to get decent data speed you need to have a bolt on called web and walk plus. I managed to get them to swap me over for free but still its bad pratice that they don't tell you about it up front.
Sent from my Nexus S using XDA App

Related

Amazing deals on Orange SPV M3100 and T-Mobile Vario II

Just found an amazing deal for orange SPV M3100
a FREE SPV M3100 on Dolphin 35 which gives 500 x net mins, 500 texts and unlimited magic number calls (to a nominated orange number)
This offer also includes their free wireless broadband deal (which i had previously been told was only available when buying direct from orange)
They can also transfer your orange PAYG number to Orange contract (again i was previously told this was only available buying direct from orange)
AND 9 months 1/2 price rental - so total cost for 18 months is £472.50 (less than £26pm including phone and broadband)
There are other similar deals available, by far the cheapest i have found and much cheaper than orange direct / online / shop
checkout:
http://www.cheapest4mobiles.co.uk/display.asp?hs=m3100&network=&tariff=&gift=&phone=Orange_M3100
also some amazing deals on the Vario II as well - lots of offers if you click on the link, they are actually cheaper than those listed when you select (as theres currently a £5 per month discount as well)
http://www.cheapest4mobiles.co.uk/d...rk=&tariff=&gift=&phone=T-Mobile_MDA_Vario_II
HTC TyTN deals are also there, but tend to be more money (but are available with an O2 connection)
http://www.cheapest4mobiles.co.uk/display.asp?hs=tytn&network=&tariff=&gift=&phone=HTC_TyTN
Someone pmd me to say the deals i had mentioned werent there!
It said on the site that over the weekend not all the deals were listed due to some technical issue with power failures and BT !!!
The issue has now been resolved and all deals are listed once more.
sounds like a good deal!
one word of warning though - i bought my orange m3100 from a different company on the internet - www.directmobilephones.com - because of the good deals etc, and whilst i had no problems recieving the phone, and they had good customer service during the buying process (replying to emails promptly etc.) i found out after a couple of weeks that they hadn't given orange the details for my number port or direct debit even though i had filled out these details on their online form!
so it's worth checking with orange when you register your phone that they have all the details if you don't buy direct...
hopefully this company is a bit better than the one i dealt with!
They look like good deals, but i thought the unlimited broadband was only available on panther 75 and even then you are limited to off peak unlimited broadband? Can you point us in the direction where is says you can get unlimited on dolphin 35? Cheers
i think he's refering to the unlimited home broadband rather than the unlimited mobile broadband.
Doesn't seem like any of the shops listed have either the Orange or the T-Mobile branded handset in stock
Doesn't seem like any of the shops listed have either the Orange or the T-Mobile branded handset in stock
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???
listed as 'in stock' on their website...
http://www.directmobilephones.com/spv_m3100_orange.htm
please note: if you do use them, check with orange about your number transfer / direct debit details if you're using those services!
bigshape said:
i think he's refering to the unlimited home broadband rather than the unlimited mobile broadband.
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Click to collapse
Ahh, yep, your probably right. Even though them deals are good, i think I'll go with t-mobile online and get the unlimited mobile data. You end up paying more in the long run, but i think it'll be worth it! ;-)
Yes i was referring to unlimited home broadband, sorry for the confusion. Just to mention though that all the standard t-mobile deals are available through:
http://www.cheapest4mobiles.co.uk/d...rk=&tariff=&gift=&phone=T-Mobile_MDA_Vario_II
just click on any of the deals, and it allows you to select any available online T-Mobile tariff option.
As has already been pointed out, T-Mobile are offering a £5 per month line rental discount on some plans plus other incentives as well.
ONLY Buy from T-Mobile Direct, else you will get screwed
I have been looking for two days and called scancom, who told me that T-mobile cut their commisions on phones back 40%, so they can never beat their prices, and they were right, they couldn't. SO IW ouldn't bother, go for the T-mobile sales people and you'll do better
Deals on m3100
I bought my Orange SPV M3100 from OneStopPhoneShop (part of CarPhone Warehouse).
£9.99 for the handset and 12 months on the Canary package at £30 per month. Includes 200 cross-network, anytime minutes and 2 months free subs to Orange World (their 3G service) as well as few other perks (30 mins video calling etc).
Total cost £370 over 12 months - now that's not bad IMO.
Hope this helps.
padlad said:
bigshape said:
i think he's refering to the unlimited home broadband rather than the unlimited mobile broadband.
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Click to collapse
Ahh, yep, your probably right. Even though them deals are good, i think I'll go with t-mobile online and get the unlimited mobile data. You end up paying more in the long run, but i think it'll be worth it! ;-)
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Click to collapse
This is a very good point. There's no advantage to going with Orange apart from the slightly more attractive veneer on their version of the TyTn.
The online deal quoted earlier?
Well is that 9months half price line rental (in logical human terms)....
Or 9 months' worth of cashback after 6 months if you fill in a form on time...
Or two months half price, another two months full price, then two months full price.....
I don't trust these online companies as far as i can throw them.
Mikeycolllins is right when he says to go through T-mobile, it's just easier to get things sorted that way. And slightly off-topic, but if you ever get to know anyone who works at T-mobile they can only offer you half price line rental if you've gone directly through them, and not a third party.
To get anything like i currently do on Tmob on Orange we're talking 26quid for the dolphin package (as quoted earlier) plus 88 quid for unlimited internet (based on their online data price guide, and limited to 1gb as opposed to Tmob's 2gb). The free broadband will be useless to most people on here who are already contractually obligated to NTL/BT/TALKTALK etc.
Thats an average of 114 quid a month times 18 = 2052 quid.
I know that's taking things to extremes, but it proves a point - the only way you're gonna wind up with a better deal on orange is if you only use wifi. And that would be crap.
So basically i'm stickin with T-Mobile for now methinks.
I think we can all agree on that. For most phone users those Orange deals are very very good. For this specific phone with its data capabilities and the type of users we have in this forum, the T-Mobile deal is just heads over heels better than anything else out there.
I think the comments made are quite right, Orange is definitely the more expensive option (despite the freebies) if you are wanting a high mobile data usage.
I have just heard that Orange are cutting their commissions by £60 on 18 month contracts as from 1st October, so looks like the freebies will start to disappear shortly.
I have noticed that the onestopphoneshop deals have all disappeared within the last hour or so. Their cheapest deal was 12 month on Dolphin 25 at £360 (which is the one bigshape got) but now the same deal is £459 - a £99 increase since 8pm tonight.
The orange deal suits me, as i dont need much mobile data as i have wifi at home and work, and my home broadband is up for renewal anyway, so I have effectively got a FREE M3100 for £26 per month, but saved £17 by switching my broadband deal - so an M3100 for £9 per month including 500 texts and 500 minutes?
sounds unbeatable to me!
just to re-iterate though, :!:
The T-mobile deals on www.cheapest4mobiles.co.uk are actually direct from T-mobile themselves, - It is quite correct that the best discounts at the moment are direct from T-Mobile, thats why they are listed as such on the website.
The website simply runs a search over all available deals from a selection of retailers (one of which being T-mobile) and shows the best deal it can find. It also does Carphonewarehouse, onestopphoneshop, Orange, O2 and many more.
Am I the only person who thinks that rival companies should consider adopting T-mobile's simple 'credit' principle instead of drowning consumers in 'freebies' (20 minutes of video calls for the first 35 days, 'mate rates' half price line rental* free Msn [till october])I think 3 are the worst for this, but all the mainstream companies revel in confusing the less-sharp amongst us with verbiage and tantalising 'extras', seemingly in the hope that we'll forget that their freebie often doesn't last forever.
Of course this tactic has been prevalent in consumer marketing for years - but I believe T-mobile will win through with their straightforward and fair price plans, and their data bundles - as we have ascertained in this forum - are streets ahead of the competition.
3 have just brought out a 3g datacard. I noticed it in Superdrug this afternoon. I spoke to the 'advisor' about it briefly and by the end of the conversation he had told me rather enthusiastically that he was going to take out a t-mobile web n walk datacard plan!
I considered many price plans, and been on many different networks. From my experience I have concluded that the decisive factor in my skyrocketing phone bills was simply apathy. We are all guilty of it, and phone companies rely on it to make the big bucks. How many times have you overshot your minutes allowance, or forgot you only had texts instead of minutes?
The Flext plan is incredibly reassuring in its simplicity, and really does adapt to my changing needs (some months i call a lot, others i text a lot)
Though Orange and O2 may potentially offer more minutes and texts as a whole, this clouds the fact that many consumers NEVER use all of both their minutes AND texts, unless they make a concerted effort to do so.
Adaptability, simplicity and value for money are I believe important to most consumers.
Certainly they are to me.
P.s. What is 'Orange World'? Is that an open 3g browsing experience, or another Vodafone Live! ?
Personally I didn't buy my Vario II so I could check train times and download Novelty ringtones.
*for the first 3 months.
Now, I have a question.
Will any of these places ship to a US address? I ask cause it would almost make sense to get the phone with the cheapest plan and pay the money every month for a year and then cancel. But I am not sure how the european providers are and how long are their contracts. I do have some friends in england I could ship the device if I needed too. but what is everyones thoughts on this?
Not sure about this question as i dont know the vetting procedure, but I would assume you have to go through a UK credit check, part of which would probably be to check you were a UK citizen on the electoral register. I know my cousin had loads of problems because she was in the British Army stationed in Germany. Her parents had emigrated to France and she effectively had no valid UK address except her barracks. Orange were very awkward about this and would not give her a contract phone at all, despite the fact she had been an Orange customer for 3 years already.
All links to the MDA Vario II from your link, to the T-mobile site seem to be broken. In fact there is now no mention of that phone on their website. Anyone any ideas ???
looks like a problem with the T mobile site maybe they are doing some late night maintenance ? try again later methinks!
shadowman said:
Not sure about this question as i dont know the vetting procedure, but I would assume you have to go through a UK credit check, part of which would probably be to check you were a UK citizen on the electoral register. I know my cousin had loads of problems because she was in the British Army stationed in Germany. Her parents had emigrated to France and she effectively had no valid UK address except her barracks. Orange were very awkward about this and would not give her a contract phone at all, despite the fact she had been an Orange customer for 3 years already.
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You usually have to be a UK resident for at least 5 years i think and have lived at the same address for at least 3 years to normally get credit, and even then if you have had no credit, like for example, a credit card, loan, mortgage etc, then you will have no 'credit rating' and will struggle to get any credit at all.

O2 or T-mobile

Apologies, I was not sure where to post this.
I am and have been on o2 for years, however the data tariffs are pretty much in the stone age for pricing, I have seen T-mobiles web n talk deals and they look good. Can anyone advise if I take the plunge and let my o2 contract expire (this month) will I be happy with t-mobile?
I am in the UK for your information, cheers.
Oh and why the different web n talk options, only one allowing VOIP, what is restricting it?
Same situation here, HSDPA access restricted to business only, and they charge ALOT for any downloading at all!!
T-mob does look good however i would only require a SIM only tarriff.....from what ive seen on the site they only offer the good web-n-walk tarrifs with a handset bundled in (for a price obviously)
mrvanx said:
Same situation here, HSDPA access restricted to business only, and they charge ALOT for any downloading at all!!
T-mob does look good however i would only require a SIM only tarriff.....from what ive seen on the site they only offer the good web-n-walk tarrifs with a handset bundled in (for a price obviously)
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Click to collapse
O2 used to be great when I enjoyed free access for a year, since then they've stayed at £2.35 per MB. Not only that but as an online customer no bundles supported (still no where near t-mobiles pricing).
T-Mobile have been pretty good, I have a flext 30+ Web and Walk standard, works out at around £35 per month.
Its not actually unlimited internet I think it works out to something around 1gb per month but with the amount you download with normal active sync e-mail and web browsing I havent hit it yet so it (and the fair use policy just says if you exceed 1gb per month they will ask you to cut down a bit, with more restrictions each time you break the 1Gb limit) Basically its not designed for peer to peer, streaming or skype.
The pro version isnt that much more expensive though.
chrisjasper said:
T-Mobile have been pretty good, I have a flext 30+ Web and Walk standard, works out at around £35 per month.
Its not actually unlimited internet I think it works out to something around 1gb per month but with the amount you download with normal active sync e-mail and web browsing I havent hit it yet so it (and the fair use policy just says if you exceed 1gb per month they will ask you to cut down a bit, with more restrictions each time you break the 1Gb limit) Basically its not designed for peer to peer, streaming or skype.
The pro version isnt that much more expensive though.
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Click to collapse
Ah so more expensive packages are just cause more data will be used not that on the others it wont work?
thesoulpoet said:
Ah so more expensive packages are just cause more data will be used not that on the others it wont work?
Click to expand...
Click to collapse
Yes, the pro web+walk packages go up to 10Gb per month.
chrisjasper said:
Yes, the pro web+walk packages go up to 10Gb per month.
Click to expand...
Click to collapse
Is it possible to migrate across to T-Mobile web-n-walk without having to buy a handset?
Not entirely sure about that one, I've been with t-mob since they were one2one.
You can pac code your number across so most likely you could go to W+W without buying a handset....
strange t-mobile
whats strange about t-mobile uk is that, although they say 1gb limit, ive been using my w&w plan since april 06 and have almost consistently exceeded the limits, in the last few months according to my data monitor on the nokia 6680 ive exceeded 10 gigs a month. One of the call centers isnt too far from my town and the area i live in has very few serious w&w users or so i believe.. ive got good HSPDA reception in my area and plan to do some testing with my phones.. will post results..
I moved from O2 to T-Mobile for the exact same reason... I simply couldn't justify the rip-off data charges!
Since moving to T-Mobile I can honestly say I don't regret making the move... their service is as good or better than O2 and having web n walk is absolute bliss
I'm on the basic web n walk package, but as far as I know there is nothing preventing you using your mobile as a modem for a laptop and I'm sure I've read posts from other users saying you can still make internet calls (skype) on the basic package??? - the only thing the saleman told me is they do monitor activities and if they detect another IP address (from a computer I would guess) or any voice/video streaming, there's a chance I could be billed for it
stewcp said:
I moved from O2 to T-Mobile for the exact same reason... I simply couldn't justify the rip-off data charges!
Since moving to T-Mobile I can honestly say I don't regret making the move... their service is as good or better than O2 and having web n walk is absolute bliss
I'm on the basic web n walk package, but as far as I know there is nothing preventing you using your mobile as a modem for a laptop and I'm sure I've read posts from other users saying you can still make internet calls (skype) on the basic package??? - the only thing the saleman told me is they do monitor activities and if they detect another IP address (from a computer I would guess) or any voice/video streaming, there's a chance I could be billed for it
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I might give them a call and see what they reckon (im on a monthly rolling contract with O2 at the mo)
Whats the basic WnW package got in terms of texts and minutes.....a basic run down of the details would be very helpfull dude
Roaming charges?
I've been thinking to switch to WnW but have been unable to fing the roaming data costs. That is... i use it to sync to exchange while abroad (mostly europe).
Can't find the costs on the t-mob site
t-mobile DATA costs
3G (where available) £7.50 per Mb
This is the data charge anywhere outside the UK. I wen't to India sent two emails with picture attachments. Got bill, ended up sending 4mb which came to about 30 quid. It's a shame they don't have a better deal for people on Web n walk. BTW, i am on web n walk plus, the middle package, £12.50 a month. 3 gb limit and when connected to my laptop avg DL speed is 130.0kbs
Link for roming costs anyway, http://www.t-mobile.co.uk/personal/our-services/going-abroad/details-by-country.do
mrvanx said:
Is it possible to migrate across to T-Mobile web-n-walk without having to buy a handset?
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Click to collapse
I bought a Universal on Ebay that had been on O2 and I stuck in a tmobile pay as you go sim card. Once I'd put in the server details (for which there is a help page on the tmobile site) it works great. I don't do a lot of data normally, but when I do, I get charged a flat rate of £1 for that day. I used it abroad to get email in Switzerland and France. It worked right off the plane with no fiddling at all.
evilv said:
I bought a Universal on Ebay that had been on O2 and I stuck in a tmobile pay as you go sim card. Once I'd put in the server details (for which there is a help page on the tmobile site) it works great. I don't do a lot of data normally, but when I do, I get charged a flat rate of £1 for that day. I used it abroad to get email in Switzerland and France. It worked right off the plane with no fiddling at all.
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Click to collapse
I did the same for an O2 XDA IIs - originally I just used it as a phone (on O2 pay-as-you-go) and PDA, but recently needed Web access. Popped into a mobile phone shop, pick up a brochure of tarrifs saw the O2 one, picked myself up off the floor and bought a T-Mobile pay-as-you-go SIM. T-Mobile very helpful in setting up the web access over the phone (they called me back on a different mobile)
mrvanx said:
Is it possible to migrate across to T-Mobile web-n-walk without having to buy a handset?
Click to expand...
Click to collapse
If you can get sim only then you can get web and walk as i have been using since last 11 months. I only got a sim Flex20 and whenever like i subscribe to web&walk through internet account as well opt out by telling 1 month notice.... or you can use pay as you go sim card... £1 a day and unlimited internet even VOIP.... i often use it for skype and got excellent result, i taked hours and never got problem... cheers

HD2 on Vodafone v T-Mobile & Fair Usage Policy

It seems ridiculous to sell a device that does all these things online, when the network won't even allow it. I'm talking about the 500mb fair usage policy (FUP) Vodafone place on their 'unlimited' mobile internet, when T-Mobile seems to allow you a 3GB limit.
But stop the press! I just got off the phone with Vodafone today and was told that they are in talks to INCREASE their FUP limit by Christmas! (in time for their take on the beloved iPhone). Does any one have any more information on this!? Because the FUP is the ONLY thing stopping me from getting the HD2 out from Vodafone now and not wait for T-Mobile!
Also, does anyone have any experience with Vodafone/T-Mobile voice and data coverage in the UK? That would be a big factor too in deciding which network provider to sign with.
I use TMobile in the Midlands and have no problem with voice and data reception, still waiting for my HD2 to arrive so cant comment if the reception is any better or worse than my Kaiser
serk1284 said:
It seems ridiculous to sell a device that does all these things online, when the network won't even allow it. I'm talking about the 500mb fair usage policy (FUP) Vodafone place on their 'unlimited' mobile internet, when T-Mobile seems to allow you a 3GB limit.
But stop the press! I just got off the phone with Vodafone today and was told that they are in talks to INCREASE their FUP limit by Christmas! (in time for their take on the beloved iPhone). Does any one have any more information on this!? Because the FUP is the ONLY thing stopping me from getting the HD2 out from Vodafone now and not wait for T-Mobile!
Also, does anyone have any experience with Vodafone/T-Mobile voice and data coverage in the UK? That would be a big factor too in deciding which network provider to sign with.
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Click to collapse
The 500Mb FUP is the reason I left Orange when I had an Omnia HD. Stupid limit.
T-Mobile are excellent - even though they didnt work out for me - heres why:
I went in to get a HTC Hero - did the Street Check online - had excellent coverage and good 3G coverage. Got a great contract and the staff were very good. Got home - which is in a little town called leek (just outside Stoke) and had no 3g coverage at all. Left it a few days just in case it sprung to life then rang customer services. The very nice lady told me they have two versions of the coverage checker - one for customers and one for their Techies - the Techie one showed zero 3G coverage even though the online street check showed good coverage.
The T-mobile guys were great and I returned the phone no fuss - but be wary of the street checker - ring them to double check. There network seemed excellent and they will soon be merged with Orange who have a significant 3G network. If I had coverage I would defo go with T-mobile...
serk1284 said:
I'm talking about the 500mb fair usage policy (FUP) Vodafone place on their 'unlimited' mobile internet, when T-Mobile seems to allow you a 3GB limit.
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Click to collapse
T-Mobile nearly always has a one gigabyte limit. They make an exception for one or two Android-based phones, such as the Hero, which have a lot of constantly updating widgets - for those phones only, if you buy the phone from T-Mobile, you will get a 3GB limit. As far as I'm aware the limit on an HD2 will be 1GB - but it might be worth checking this with T-Mobile customer services.
T-Mobile also block some ports on their standard internet service so you can't use MSN Messenger on it, or access certain websites at all (e.g. iPlayer).
I just went with Vodafone as the T-Mobile signal is poor where I live. Almost went with O2 as there have the same Fair Usage Policy as T-Mobile but the Vodafone have a pay as you go option which is a max of 50p per day with a limit of 25 Meg. As I would not use my Phone for internet all that much it is the best option for me. As I don’t need to pay an extra £7.50 a month but can us it when ever I want and not pay through the noise for it.
For myself, the benefits of Vodafone, outweigh the downside of having only 500MB of data. I've never gone over my data for the month, and find it quite hard usually, to go over 15MB a day (roughly what 500MB is over the month). I use SPB Wireless Monitor to keep track of it.
It is nice to hear that Vodafone might be increasing this limit tho.
Shasarak said:
T-Mobile nearly always has a one gigabyte limit. They make an exception for one or two Android-based phones, such as the Hero, which have a lot of constantly updating widgets - for those phones only, if you buy the phone from T-Mobile, you will get a 3GB limit. As far as I'm aware the limit on an HD2 will be 1GB - but it might be worth checking this with T-Mobile customer services.
T-Mobile also block some ports on their standard internet service so you can't use MSN Messenger on it, or access certain websites at all (e.g. iPlayer).
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lol. T-Mobile have 3 versions of internet for mobiles. Basic Web and Walk with 1Gb fair use policy and blocked ports. Web & Walk plus with 3Gb fair use and open for MSN etc and Laptop Tethering, and Web & Walk Max which has a 10Gb fair use policy and is open for everything including Skype and other VOIP calling. The difference in price between basic and Plus is about £3 -£5. All of these packages are available to all phones.
Shasarak said:
T-Mobile nearly always has a one gigabyte limit. They make an exception for one or two Android-based phones, such as the Hero, which have a lot of constantly updating widgets - for those phones only, if you buy the phone from T-Mobile, you will get a 3GB limit. As far as I'm aware the limit on an HD2 will be 1GB - but it might be worth checking this with T-Mobile customer services.
T-Mobile also block some ports on their standard internet service so you can't use MSN Messenger on it, or access certain websites at all (e.g. iPlayer).
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Click to collapse
I have standard TMobile web and walk and can use MSN Messenger with no problems
Gajet said:
lol. T-Mobile have 3 versions of internet for mobiles. Basic Web and Walk with 1Gb fair use policy and blocked ports. Web & Walk plus with 3Gb fair use and open for MSN etc and Laptop Tethering, and Web & Walk Max which has a 10Gb fair use policy and is open for everything including Skype and other VOIP calling. The difference in price between basic and Plus is about £3 -£5. All of these packages are available to all phones.
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All of these may be available, but the point is that you have to pay extra for them. By contrast, other providers don't block ports in their standard Internet packages.
Shasarak said:
All of these may be available, but the point is that you have to pay extra for them. By contrast, other providers don't block ports in their standard Internet packages.
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Click to collapse
Depends how you view it. I would argue that their standard is web & walk plus, that allows you to tether, which O2 for instance would charge you an extra £15 on top of your data bundle to do. However T-mobile also offer a budget basic package for people who just want the football results on saturdays.
Gajet said:
Depends how you view it. I would argue that their standard is web & walk plus, that allows you to tether, which O2 for instance would charge you an extra £15 on top of your data bundle to do. However T-mobile also offer a budget basic package for people who just want the football results on saturdays.
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Click to collapse
My point is that if you pay the advertised price for a T-Mobile phone you will not get Web'n'Walk Plus (unless it's a G1 or a G2, which are special cases). You get the Plus version if you pay £5 more per month than the advertised price. If the purpose that you want to use the connection for requires one of the ports that is blocked on the standard service, you need to be aware of this.
The discussion started because someone suggested that a 3GB limit is standard on T-Mobile, and it isn't - it's only standard if you buy a G1 or a G2. Otherwise it costs extra. You could reasonably argue that T-Mobile's upgraded package is better than other carriers' upgraded packages, but we need to make sure that people who decide to buy (say) an HD2 from T-Mobile aren't expecting to get the "Plus" package without playing extra for it.
I think there are also heavier restrictions on Web'n'Walk Plus than there are on a standard "Mobile Broadband" package. If you get a 3GB per month package from O2 you can do pretty much what you like with it up to the the 3GB limit. But (under the terms of your contract) you're not allowed to download audio or video over a Web'n'Walk Plus connection, or make Skype calls. (You need to upgrade to the Max version for that).
Shasarak said:
I think there are also heavier restrictions on Web'n'Walk Plus than there are on a standard "Mobile Broadband" package. If you get a 3GB per month package from O2 you can do pretty much what you like with it up to the the 3GB limit. But (under the terms of your contract) you're not allowed to download audio or video over a Web'n'Walk Plus connection, or make Skype calls. (You need to upgrade to the Max version for that).
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With O2 you can't tether to your laptop
T-Mobile said:
How does Mobile Broadband Plus work?
As well as basic browsing and emailing, you'll be able to take full advantage of what the web has to offer, which means you can:
Send instant messages - chat with your friends in real-time
Stream video - watch clips on YouTube
Update your blog - write when inspiration strikes
Download - save and view music, image and movie files
How does Mobile Broadband Max work?
It's exactly the same as web'n'walk Plus except you can use voice over the internet (VoIP) software, such as Skype and Jajah.com, which allows you to make phone calls and instant message with people all over the world.
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Click to collapse
Also with T-mobile you build your own package, so not sure what is advertised The final cost of the total bill determines the handset price. Which is why I've always had W&W Plus and never paid more than a standard £35 pm contract.
Gajet said:
so not sure what is advertised
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Click to collapse
Then allow me to enlighten you. If you go, for example here:
http://www.mobilephonesdirect.co.uk/Brands/HTC/b509/n447/p27241.aspx#tabsAnchor
you will see an HD2 for sale on contract with T-Mobile. It costs £35 a month, 18-month contract, phone is free, it gives you 700 minutes, "unlimited texts", and "unlimited mobile web". Do you imagine that this deal will give you Web'n'Walk Plus? Obviously, it won't. If you see a T-Mobile deal advertised as "unlimited internet" or "unlimited web", then what that means is that if you pay the amount of money mentioned in the advert, you will get the basic Web'n'Walk package. If you want the "Plus" package then you will have to pay another £5 per month over and above the cost of "unlimited web" to get it.
T-Mobile's own advertising is similar: if you want Web'n'Walk Plus you have to pay £5 a month more than you have to pay for the same phone with the standard Internet package.
Now seriously, this discussion is getting boring, so let's leave it at that.
Never had a problem with T-Mo, even the 2 months I went over 1GB (only by a hundred MB or so). Didn't even hear from them. On the other hand the only horror stories I've read with people getting enormous over-data charges (both local and roaming) have ALL been with Vodafone.
Data was slow at times a year ago but seems ok now. I also get far better reception at home & work on T-Mo with poor/no reception last time I was on Voda, but that's obviously a local issue and will vary, but it was a deciding factor for me..
Likewise despite the T&Cs saying messenger isn't allowed on the baic service, I've always been able to get on no problem.
recently tmobile had a promotional offer which ended in febuary pay and go £10 top up unlimited txt n web.i got the sim because i use it as modem on my shift i can access many sites the only problem i have is msn i dont know if w7 is causing the issue of signing in or tmobile.but when i use the sim on my hd2 msn works fine as long as i untick proxy.i discoverd if the proxy is ticked the auto update of email dosent work or msn so i unticked it.i have used the tmobile sim from streaming to large file downloads they havnt complained although they do have a slower connection then o2.i stopped using o2 they started complaining then they barded me.
i used tmobile sim as modem for few months i think i used more then 3gb
If you go over your plan limit then T-mobile will throttle your usage between 16.00 and 00.00 (midnight) by restricting your access to gprs speed for certain connections (streaming of video is barred etc).
Other than that it's business as usual.

Android 3gig allowance T-mobile third party

Hey guys, gonna try and keep this somewhat simple.
You may know of these threads from the Desire board in April 2010
forum.xda-developers.com/showthread.php?t=685883
forum.xda-developers.com/showthread.php?t=659695
Basically, people who order a T-Mobile contract from a third party (mobiles.co.uk, MPD, phones4u etc) only get a 1gb data limit when it should be 3gb. Even worse, their download/browsing speeds are limited to 360kpbs.
A lot of users managed to have their contracts changed to that of the fair use policy as stated on the T-mobile website; all android users on T-mobile contracts have a 3gb fair use policy and "web 'n' walk plus". (third party is just web 'n' walk)
My question:
Is it going to be the same deal now with the Desire HD being released? If I order from a third party provider, am I going to have to try haggle T-Mobile to give me the data allowance and speed I should be getting with the risk of them saying no?
I have gone the Quidco/e2save/Tmobile route. I can deal with the 1GB instead of 3GB, but not if they are going to throttle the 3G download speed. Does anyone know if this is true?
I am expecting delivery today so need to find out asap so i can send it back and get one ordered direct from Tmobile.
Thanks.
as far as i am aware the reason you are limited to 3g speeds and 1gb a month is because those companies all use the booster for the internet. As a result you only get the "basic" internet. When you order through t-mobile you get unlimited internet PLUS a booster which you can use for more texts or free landline calls etc.
There is rumours that T-Mobile have stopped changing peoples contracts around to allow you to have web n walk plus but I don't see why they would do that. What it may mean is that to get the faster speed and bigger GBs you need to sacrifice your unlimited texts down to 300 or something.
You'll only really know once people start trying to change it i suppose.
3rd parties have capped data allowance as it allows them to give you better offers like free phone from £30 a month. data speeds are not limited at all as you will be using the t-mobile network as 3rd parties don't have their own networks. you can also have your data increased to 3gig by simply calling customer services. TBH i have never gone over 500mb so dont see the big deal with it all
shingers5 said:
data speeds are not limited at all
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this goes against what we have heard from a lot of other people who got t-mobile deals from 3rd party dealers.
shingers5 said:
TBH i have never gone over 500mb so dont see the big deal with it all
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Click to collapse
It's not just the bandwidth limit its the speed limit of 360kbs when really should be getting 1000kbs plus
A user from another forum who just got his Desire HD from a third party already confirmed T-mobile upgraded him when he called to the 3gig limit and gave him a free booster
If anyone here gets theirs from a third party please let us know if/when you call up T-Mobile and try get the 3gb + free boster + web 'n' walk plus
I got my phone from mobilephonesdirect.co.uk, and I have never had such terms imposed on my account
vinokirk said:
I got my phone from mobilephonesdirect.co.uk, and I have never had such terms imposed on my account
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Click to collapse
ive ordered mine with MPD as well, i hope the dont have any of these caps
rogueblade said:
Hey guys, gonna try and keep this somewhat simple.
You may know of these threads from the Desire board in April 2010
forum.xda-developers.com/showthread.php?t=685883
forum.xda-developers.com/showthread.php?t=659695
Basically, people who order a T-Mobile contract from a third party (mobiles.co.uk, MPD, phones4u etc) only get a 1gb data limit when it should be 3gb. Even worse, their download/browsing speeds are limited to 360kpbs.
A lot of users managed to have their contracts changed to that of the fair use policy as stated on the T-mobile website; all android users on T-mobile contracts have a 3gb fair use policy and "web 'n' walk plus". (third party is just web 'n' walk)
My question:
Is it going to be the same deal now with the Desire HD being released? If I order from a third party provider, am I going to have to try haggle T-Mobile to give me the data allowance and speed I should be getting with the risk of them saying no?
Click to expand...
Click to collapse
from my experince when MPD first advertised the DHD it had unlimited internet offers on t mobile about a week later they changed them to 1 gig allowance, i emailed them about this and they said it was unlimited with a 1 gig FUP, i ordered mine yesterday from t mobile direct and they gave me unlimited with a 3gig FUP so it seems the third parties are still being limited
I ordered my hd2 a year ago so things mayve changed since then
vinokirk said:
I got my phone from mobilephonesdirect.co.uk, and I have never had such terms imposed on my account
Click to expand...
Click to collapse
Well maybe you should call T-Mobile and check, you don't even realize you've been capped.
All T-Mobile contracts purchased via 3rd party stores are capped to 1GB and 3G speeds.
Here is my experience... http://forum.xda-developers.com/showthread.php?t=912418
I bought mine 3rd party with t-mobile UK. I am on the 3gig package and get "H" speed
Sent from my CyanogenMod Desire HD

t mobile uk desire hd users read this

This could have a big impact main reason I went with them was for the 3 gig fup that come with Android handsets
http://forum.xda-developers.com/showthread.php?t=907530
Yep me too. I ONLY picked T-Mob cos of the 3GB FUP.
I'll be complaining about this and will go to Ofcom as well just to see what stink I can kick up.
Shamefully, T-Mob are still advertising the 3GB FUP and sales staff are still selling it to new customers. Disgrace. As of 12/01/01 T-Mob still advertising their wonderful 3GB FUP: http://www.t-mobile.co.uk/services/uk/fairuse/?WT.mc_id=fup
Bait & Switch anyone?
Daz555 said:
Yep me too. I ONLY picked T-Mob cos of the 3GB FUP.
I'll be complaining about this and will go to Ofcom as well just to see what stink I can kick up.
Shamefully, T-Mob are still advertising the 3GB FUP and sales staff are still selling it to new customers. Disgrace. As of 12/01/01 T-Mob still advertising their wonderful 3GB FUP: http://www.t-mobile.co.uk/services/uk/fairuse/?WT.mc_id=fup
Bait & Switch anyone?
Click to expand...
Click to collapse
according to T&C's we are supposed to have 30 days notice of changes (at least according to which?), personally not that fussed as I am saving on my line rental (having come from Vodafone) and data limit will be the same, except T-mobile wont charge me if I go over the limit, unlike Vodafone
ghostofcain said:
according to T&C's we are supposed to have 30 days notice of changes (at least according to which?), personally not that fussed as I am saving on my line rental (having come from Vodafone) and data limit will be the same, except T-mobile wont charge me if I go over the limit, unlike Vodafone
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Click to collapse
Correct but once you do go over that limit you'll be able to browse only, no youtube, no gmail downloads... I have read that everything bar port 80 is blocked & any app which needs others will refuse to work. Very sneaky & undrhand Which are involved with this now too.
smudgelab said:
Correct but once you do go over that limit you'll be able to browse only, no youtube, no gmail downloads... I have read that everything bar port 80 is blocked & any app which needs others will refuse to work. Very sneaky & undrhand Which are involved with this now too.
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Click to collapse
I agree, however at least they do not charge £5 or more if you go a little over limit but Tmobile should just at least increase the limit to 750MB like on Orange's Panther price plan.
The 3Gb data allowance was a huge factor in my continued business with T-Mobile. I appreciate that the small print allows them to do what they like but an 80% cut??? That is outrageous. I signed up for two years to a service that no longer meets my needs. Who do we complain to?
Didn't you guys get the text , I got it on ky original desire 'T-Mobile customers can now cancel they're contract with immediate effect due to changes in T-Mobiles T&C. For more information call Mobile Outlet ' bruv you don't have to pay as well so if you take out another contract very similar its like getting a free phone
Sent from my HTC Desire using XDA App
You are saved!
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=DATA_CHANGES
T-Mobile Statement:
“On Monday 10 January 2011 we announced that, in line with the rest of the industry, T-Mobile would be reducing its Fair Use Policy for data usage to 500MB a month for all mobile phone customers. Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only - not existing customers.
There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused. The revision to the Fair Use Policy is designed to ensure an improved quality of service for all mobile internet users."
Lysa Hardy, VP, T-Mobile UK
Information on new data policy:
From 1 February 2011 new and upgrading customers will be given a monthly 500MB data allowance. There will be no charge for those customers exceeding that limit, and those who do will still be able to access important services such as email and web browsing, however file downloading and streaming services will be restricted. Customers will then have the option to increase their monthly Fair Use Policy to 1GB a month by purchasing a Mobile Broadband Booster. This will ensure an improved quality of service for all of our mobile internet users.
i feel so much better now phoned up and had a right good complain about it and it seems everyones threats to cancel have worked they have back tracked
T-Mob have a made a right hash of this but at least they have had a flash of good sense and now left existing customers alone.
This leaves me not having to be concerned about this for another 18 months by which time the market will have moved again.
If they make any changes to my contract ill quit and move to giff gaff (www.giffgaff.com) really unlimited internet (well downloaded 15gb and got a warning which I think is a big limit to go over anyway)
Sent from my Desire HD using XDA App
Just been on the phone to T-Mo cancellations and can confirm they've back tracked and that now existing customers still get their 3GB allowance for the duration of their contract.
Good job too, 3 network were soooo close to getting a new customer today!
A win for people power
Tmobile backs down after a day but now i wonder how much the "mobile broadband boaster" will cost if I want to keep my 1GB. Full Tmobile statement here
I wanted to cancel and take out a new one ah well
Sent from my HTC Desire using XDA App

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