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Anybody here had any dealings with Sprint Early Termination? I wonder if there is some sort of lemon clause or something. I'm on my 4th EVO in 4 months. Screen, USB, Volume Rocker, USB. They have replaced it under warranty each time, no charge. I guess i have a pretty good argument. This is a business phone/account so down time is money. Even if its only a couple hours each issue. Well you can bet that i'll give it a try. Hopefully the Nexus S will give me the nudge i need to call and raise hell. My 4th New EVO will be here Tuesday. At least i'll have a new phone to sell.. That's if you can keep the phone when you early terminate. Can you? I wonder if you can keep it if they let you out early... Like my situation. Hmmm Anybody had any dealings with either scenario? Thanks in advance!
ps. Please dont turn this thread in to an EVO is a great phone, why would you want to cancel thread. I know its a great phone.. When it works. I really want to get back to t-mobile. I had absolutely no issues with them in the past...Years of service. They are cheaper and their 4g is available in my area. Sprint is not, and has no plans to be any time soon. Thanks so much.
When I was on my Fourth Evo in three months, I called and told them that their customer service sucked and that T-Mobile customer service was way better. Told them that I was seriously rethinking my choices in switching to Sprint. After about 30 minutes of putting down the customer service rep's supervisor, they transfered me to someone higher up who told me that they would cancel my service.
That wasn't my objective, my objective was getting a credit because I was traveling about 30 miles to the store where I purchased my phone to get replacements. That was a 45 minute trip each way, plus waiting in the store for an average of 45 minutes. That's 2 hours and 15 minutes with no compensation. In the end, I ended getting a 100 dollar credit and was put on a employers discount plan.
I sometimes wonder whether there's some kind of check box or something in our account information that tells customer service who won't take any crap. They used to kick me around, but they've treated me like a VIP ever since I reported Sprint to the Better Business Bureau and the States Attorneys General of both California (where I live) and Kansas (where Sprint does).
This dates back to when the Treo 600 was Sprint's flagship phone. I bought one when they were brand new and exactly a year and a week later it quit connecting to the network. Sprint told me that they couldn't fix a phone that was out of warranty (even for a fee) and I'd have to send it to Palm. Palm insisted (correctly) that they were under contractual obligation which prevented them from fixing Sprint phones and I'd have to take it to Sprint. Neither company would budge so I was stuck with a broken phone which was still one of Sprints flagship products.
Now I didn't think it was right that an expensive device like a year-old Treo 600 could be considered disposable, so I complained to the organizations I mentioned above and it wasn't long before I was contacted by a representative from Sprint's "Executive & Regulatory Services" who was eager to help me. Too bad it was before Verizon coined the phrase 'cause I would have loved to ask them "Can you hear me now?"
Anyway, I got a new Treo 650 (when they were still vaporware), a generous credit, and a guarantee that Sprint had addressed the "misunderstanding" and it wouldn't happen to other customers. And like I said, I've been treated like a VIP when I call Sprint ever since.
Apparently they don't forget who they can kick around and who they can't.
Pete
PGRtoo said:
I sometimes wonder whether there's some kind of check box or something in our account information that tells customer service who won't take any crap. They used to kick me around, but they've treated me like a VIP ever since I reported Sprint to the Better Business Bureau and the States Attorneys General of both California (where I live) and Kansas (where Sprint does).
This dates back to when the Treo 600 was Sprint's flagship phone. I bought one when they were brand new and exactly a year and a week later it quit connecting to the network. Sprint told me that they couldn't fix a phone that was out of warranty (even for a fee) and I'd have to send it to Palm. Palm insisted (correctly) that they were under contractual obligation which prevented them from fixing Sprint phones and I'd have to take it to Sprint. Neither company would budge so I was stuck with a broken phone which was still one of Sprints flagship products.
Now I didn't think it was right that an expensive device like a year-old Treo 600 could be considered disposable, so I complained to the organizations I mentioned above and it wasn't long before I was contacted by a representative from Sprint's "Executive & Regulatory Services" who was eager to help me. Too bad it was before Verizon coined the phrase 'cause I would have loved to ask them "Can you hear me now?"
Anyway, I got a new Treo 650 (when they were still vaporware), a generous credit, and a guarantee that Sprint had addressed the "misunderstanding" and it wouldn't happen to other customers. And like I said, I've been treated like a VIP when I call Sprint ever since.
Apparently they don't forget who they can kick around and who they can't.
Pete
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It's not cause you reported them to the BBB but because Sprint made a fundamental change in their business operations once CEO Dan Hesse was brought on board. The very first thing he did was overhaul the customer service departments. Sprint from 2006 is not the Sprint of today.
I think it's only fair to give them credit.
I had went through 5 hero's (dust under screen, buttons,ect) When I got my 5th with speaker problems they told me that I had to buy a new phone because they only give out 5 replacements max. After 1 week of calling over and over talking to a mess of different people and complaining they bumped my upgrade eligibility up by 8 months and now sitting with my EVO. Thank you sprint.
As long as your contract is settled if they want you to pay the ETF or not, you can keep the Evo. If you owe anything it'd be black listed and wouldn't be able to be used on sprint's network.
Even if you pay the ETF you can probably still come out ahead selling the Evo on ebay.
nugzo said:
Anybody here had any dealings with Sprint Early Termination? I wonder if there is some sort of lemon clause or something. I'm on my 4th EVO in 4 months. Screen, USB, Volume Rocker, USB. They have replaced it under warranty each time, no charge. I guess i have a pretty good argument. This is a business phone/account so down time is money. Even if its only a couple hours each issue. Well you can bet that i'll give it a try. Hopefully the Nexus S will give me the nudge i need to call and raise hell. My 4th New EVO will be here Tuesday. At least i'll have a new phone to sell.. That's if you can keep the phone when you early terminate. Can you? I wonder if you can keep it if they let you out early... Like my situation. Hmmm Anybody had any dealings with either scenario? Thanks in advance!
ps. Please dont turn this thread in to an EVO is a great phone, why would you want to cancel thread. I know its a great phone.. When it works. I really want to get back to t-mobile. I had absolutely no issues with them in the past...Years of service. They are cheaper and their 4g is available in my area. Sprint is not, and has no plans to be any time soon. Thanks so much.
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atoy74 said:
It's not cause you reported them to the BBB but because Sprint made a fundamental change in their business operations once CEO Dan Hesse was brought on board. The very first thing he did was overhaul the customer service departments. Sprint from 2006 is not the Sprint of today.
I think it's only fair to give them credit.
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Fair enough.
But the event I described came to it's conclusion in October of 2004.
Pete
The car business are not the only companies with an official lemon law however, it also covers RVs, Boats and wheelchairs, so I think your EVO might not make the cut. I have had two cars at my dealership bought back.
Consumer protection legislation typically labels vehicles as "lemons" if the same problem recurs despite multiple repair attempts (such as three times in a row over a short period, where previous attempts have not fixed the problem) or where defects have caused a new vehicle to be out of service for a prolonged period (typically thirty days or longer) for repairs{/I]
So even if their was one for the EVO, it would most likely not apply to your situation.
That being said, I have had 3 EVOs replaced for the Screen separating, I find it quite nice that sprint keeps repairing phones, because realistically it cost them for every phone they give away for free because of it being defective. As for T-mo being cheaper, I highly doubt it.
What I see here is someone who does not have 4G in their area and wants to go back to T-mo for HSPA. Thats called "Buyers Remorse" and BBB and Sprint both frown on that.
For the record, I sat in a Union meeting with 5 of my coworkers, 4 on T-mo Galaxy S, 1 on Verizon Droid and me on Sprint. We all did speed test. They got between 0.5Mbps and 1.5Mbps while I was getting 4.5Mbps. Don't believe the hype.
If 4G hasn't gotten to you yet, you have my sympathy because I understand paying $10 extra on your plan (regardless of what it is for) can be frustrating, but Plan for Plan unless your getting some special discount, Sprint is the cheapest unlimited Phone/Text/Data plan.
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
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As a former mobile CSR, I'm going to have to agree with this post. How is it that you guys are having so many problems with your phones anyway? I buy smartphones on Craigslist and I have a drawer-full of them. OP is having more problems with just the EVO than I've had with any phone at any time combined. (This includes two EVOs and one Epic.)
If your wireless provider has replaced your mobile phone multiple times without charge, you probably should be thankful.
And to answer your questions OP, there's no such thing as a lemon clause. If you cancel, you keep the phone unless you're in your carrier's 'buyer's remorse' period - which you are not.
The only time Ive seen it happen it had to with rreception or billing issues
Sent from my PC36100 using XDA App
nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
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Can't say about yours, but my Evo says Sprint in the upper right corner and it doesn't go away when I turn off the phone.
Please note that I don't have a dog in this fight. I'm just making a couple observations.
Pete
I like turtles
Sent from my PC36100 using XDA App
nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
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illogic6 said:
As a former mobile CSR, I'm going to have to agree with this post. How is it that you guys are having so many problems with your phones anyway? I buy smartphones on Craigslist and I have a drawer-full of them. OP is having more problems with just the EVO than I've had with any phone at any time combined. (This includes two EVOs and one Epic.)
If your wireless provider has replaced your mobile phone multiple times without charge, you probably should be thankful.
And to answer your questions OP, there's no such thing as a lemon clause. If you cancel, you keep the phone unless you're in your carrier's 'buyer's remorse' period - which you are not.
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So if i buy an accord from a dealership, and have problems, i would have to take it up with honda japan to get my issue resolved? The dealership is not responsible for taking care of my problems? Why, because their duty was to sell me the car, and that is done, so no more obligation to me? Wow, you guys are a bright pair. lol. That is the most ridiculous thing i've heard in a while....toddlers included.
Oh and i've had about 20 different phones in my life and this is the very first one i've ever had replaced.
thefredelement said:
As long as your contract is settled if they want you to pay the ETF or not, you can keep the Evo. If you owe anything it'd be black listed and wouldn't be able to be used on sprint's network.
Even if you pay the ETF you can probably still come out ahead selling the Evo on ebay.
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Say Sprint says... Sorry Mr. Nugzo that you have had so many problems with the EVO we sold you. We will waive the ETF for you and wish you luck with your next carrier. I wonder if they would require the phone to be returned, i did already pay $200 that went towards the phone. I wouldn't mind giving the phone up if they refunded the $200 as well. After all they have already agreed that their merchandise has caused my problems. Of course they didn't do it on purpose, but that is irrelevant. I guess i'm kinda asking this in the wrong place. Majority of the people reading this are current sprint customers, so they havent been presented with this exact scenario, just looking for similar scenarios i guess. Anyway i'll have the answer soon enough. When i get it, i'll let every one know how it went down. Thanks everyone for contributing.
The United States is the only country where a SERVICE PROVIDER also sells the phone for customer convenience. I wonder how you all would feel if they stopped all this and you had to buy your phones from the MAKER directly. No more calling Sprint because you don't like a phone HTC built, not Sprint. No problems with TMo right? I forgot, they have different phone makers /sarcasm
I also have never had nor needed a replacement with any phone I've ever owned. I wonder what some of you guys are really doing to your devices.
By the way you will not have your ETF waived because of phone replacements, especially when your brand new working phone you're waiting for is... well, working. How many months do you have left on your contract?
Sent from my PC36100 using XDA App
nugzo said:
So if i buy an accord from a dealership, and have problems, i would have to take it up with honda japan to get my issue resolved? The dealership is not responsible for taking care of my problems? Why, because their duty was to sell me the car, and that is done, so no more obligation to me? Wow, you guys are a bright pair. lol. That is the most ridiculous thing i've heard in a while....toddlers included.
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There's no need to be a douche bag. You asked a question and we answered it for you. Even if you don't completely understand the nature of the business, you don't need to insult those that do.
DirtyShroomz said:
The United States is the only country where a SERVICE PROVIDER also sells the phone for customer convenience. I wonder how you all would feel if they stopped all this and you had to buy your phones from the MAKER directly. No more calling Sprint because you don't like a phone HTC built, not Sprint. No problems with TMo right? I forgot, they have different phone makers /sarcasm
I also have never had nor needed a replacement with any phone I've ever owned. I wonder what some of you guys are really doing to your devices.
By the way you will not have your ETF waived because of phone replacements, especially when your brand new working phone you're waiting for is... well, working. How many months do you have left on your contract?
Sent from my PC36100 using XDA App
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I disagree. Sprint sold me the phone, thet are responsible for it. This is a business account, not a personal account, so everytime my phone is down i am potentially losing money.. Most of the time big business like sprint will do the right thing in a situation like this. Oh and i got this email the other day, after he called and woke me up at 7:00am lol Asked for me email.
"My name is Andre ****** Sprint business account manager and I wanted to make sure you were aware of some of the advantages and perks you are privy to for having a business account with Sprint Nextel."
Maybe i will just contact him about it and see what he says. If its like Time Warners business Reps, they arent worth having.
nugzo said:
I disagree. Sprint sold me the phone, thet are responsible for it. This is a business account, not a personal account, so everytime my phone is down i am potentially losing money.. Most of the time big business like sprint will do the right thing in a situation like this. Oh and i got this email the other day, after he called and woke me up at 7:00am lol Asked for me email.
"My name is Andre ****** Sprint business account manager and I wanted to make sure you were aware of some of the advantages and perks you are privy to for having a business account with Sprint Nextel."
Maybe i will just contact him about it and see what he says. If its like Time Warners business Reps, they arent worth having.
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This kind of mindset is bad for everyone. Sprint didn't build the phone, HTC did, you need to learn and realize that. Sprint sells you the ability to use the phone HTC made; make calls, browse the web, send texts, etc. If you don't like your phone don't buy an HTC product, but Sprint replacing your phone is them keeping up with the contract. You think HTC phones on TMo or ATT or Verizon are somehow made better? No, it's the same company making them.
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DirtyShroomz said:
This kind of mindset is bad for everyone. Sprint didn't build the phone, HTC did, you need to learn and realize that. Sprint sells you the ability to use the phone HTC made; make calls, browse the web, send texts, etc. If you don't like your phone don't buy an HTC product, but Sprint replacing your phone is them keeping up with the contract. You think HTC phones on TMo or ATT or Verizon are somehow made better? No, it's the same company making them.
Sent from my PC36100 using XDA App
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This type of mindset is bad for everyone? lol ok. I think your ignorance is bad for everyone. Sprint sold me the phone, not HTC. You honestly think sprint should not warranty the item they sold me? I never said a thing about any phone being made better on a different carrier. I did say though that i've had over 20 phones in my life and this is honestly the first i've ever had to replace. I haven't done anything any different with this phone than i have with the others. i paid sprint $200 bucks plus signed a contract for a phone and service. You cant use the service without the phone right? Why in the world would you think they aren't responsible? Sprint is making a profit selling phones as well as selling service. I am not having problems with the service they sold me, but i am with the phone THEY sold me. Again, HTC didn't sell me the phone. Sprint warrantied the phone for 1 year, so they are responsible for it, plain and simple. Thats why they replaced it with every issue i had. They never referred me to HTC to handle it, and they wont, not while its under their (sprint) warranty.
nugzo said:
i never said a thing about any phone being made better on a different carrier. I did say though that i've had over 20 phones in my life and this is honestly the first i've ever had to replace. I haven't done anything any different with this phone than i have with the others. i paid sprint $200 bucks plus signed a contract for a phone and service. You cant use the service without the phone right? Why in the world would you think they aren't responsible? Sprint is making a profit selling phones as well as selling service. I am not having problems with the service they sold me, but i am with the phone THEY sold me. HTC didn't sell me the phone. Sprint warrantied the phone for 1 year, so they are responsible for it, plain and simple. Thats why they replaced it with every issue i had. They never referred me to HTC to handle it, and they wont, not while its under their (sprint) warranty.
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The phone's one year warranty isn't from Sprint, it's from HTC. Sprint is simply choosing, in your case, to deal with the manufacturer's warranty themselves so that you do not have to. This is contrary to the information that I have. I work at a retail store that sells Sprint, AT&T, and T-Mobile phones. In the event that a customer walks in and requires service as covered by the manufacturer's warranty for a Sprint phone I have been instructed to refer the customer directly to the manufacturer and not to Sprint. For T-Mobile and AT&T I have specific AT&T and T-Mobile phone numbers to give to the customer since AT&T and T-Mobile do handle manufacturer's warranty replacements for their customers.
If Sprint is still willing to handle manufacturer warranty replacements/repairs for you, then by all means I encourage you to continue to take advantage of that! I have no experience with manufacturer warranty replacements with Sprint (EVO is my first Sprint phone) but I can say from experience that AT&T always handled those replacements much faster than the manufacturer of the phone would have (typically with overnight delivery of the replacement phone BEFORE I sent the defective one back). I'm simply clarifying the case here and, potentially, warning you that Sprint may have changed their policy regarding the service of phones under the manufacturer's warranty since this information I've been given from my work only came out a few weeks ago.
I truly hope this appeal comes across to other members on this board as sincere and reasonable; for the record I am in my mid-30s; I am a veteran of the United States Marine Corps, having served honorably in times far safer and far less treacherus than my Marine brothers serve today; I have an undegraduate degree from UCLA, and a law degree from Chapman University School of Law. I am very fortunate to call myself employed, having graduated in the middle of the worst economy and job market that this country has seen in multiple generations. After nearly a year of fruitless searches for a job, indeed ANY job, I landed a career with a historic, admired financial services company as a fiduciary for client assets. I am disclosing this not for any reason aside from my need to communicate, as clearly as possible, that I am not here to fling poo, rant and rave about a minor error, or throw a temper tantrum in a public forum. I am not perfect, but I do believe I am rational and reasonable, and I hope to rationally and reasonably communicate this problem in order to facilitate some method of combating it.
This evening, I spent a number of hours attempting to fix a major billing error made by Verizon wireless. This is not the first call I have made since purchasing my Xoom, and the promises made by Verizon employees on previous phone calls and store visits were apparently nothing more than stall tactics. This billing error is directly related to my Xoom, which my girlfrend purchased for me for my birthday, the 26th of February. We are not wealthy, but she saved for some time to buy what she knew I wanted but did not expect. Even with the early adopter issues I and many of you have experienced, I still thoroughly enjoy my Xoom and know that I will continue to enjoy it as much, and likely more so, than I have enjoyed the moto Droid 1 that has capitalized my inner geek's attention for the past year.
In my capacity at my job, I have personally invested in, and compelled clients and coworkers to invest in, the companies that I believed would prosper as Android grew in popularity. My knowledge and experience with high performance desktop rigs and mobile devices allowed me to understand, in mid 2010, the potential value of companies like ARM Holdings, nVidia, and Atmel, when their stock values hovered at near all-time lows. And I was correct in predicting the changes in the consumer technology landscape - what I failed to take into consideration was just how deep into the grey areas of law and morality the major channel of android devices, Verizon Wirelss, would venture in order to give it a market advantage over its competitors.
I have been a happy customer of Verizon, and have had virtually zero complaints since becoming an Android user in early 2010. In fact I have been instrumental in converting a fairly large number of friends and coworkers into Android users on Verizon's network, something I would not have done if I thought for a second that my recommendation would lead to the kind of issues I am beginning to see with customers similarly situated to me.
Without explaining the details of my current complaints against Verizon, understand that I have very little faith that Verizon is going to address my complaints with any sort of good faith or fair dealings. After my repeated attempts to reverse the questionable actions of Verizon employees relating to my account, it appears as though Verizon is engaged in a series of de minimus infractions against a customer base lacking any bargaining power and damaged in amounts small enough to pass quietly over the heads of those tasked with protecting consumers from such activities.
If you bought a Xoom at full retail and declined any data plans, you will likely discover that you are being billed for the data plan you declined to use. If you already discovered this and think you have already fixed the "error" by contacting verizon, you will likely see that your call to verizon was completely ignored. If you contact verizon to ask why verizon has repeatedly ignored your desire to be free of any data plans, you will likely be treated like a child and misled to believe that purchasing a Xoom requires that you pay for a month-to-month data plan. Never mind that we know this to be untrue, because it is clear that verizon intends to collect as much revenue as it can during a product launch mired in confusing, contradictory and misleading terms.
Banking on the inability of an individual consumer to withstand delay tactics and phone shuffling from ineffective customer rep to ineffective customer rep, verizon is hoping that only a fraction of the erroneus and fraudulent charges will be fought hard enough to warrant reversal. For every $10 million that verizon will overcharge xoom buyers, if only 10% of defrauded customers fight the good fight and see theirncharges reversed, Verizon will see a $9 million windfall. Thisnis not a new tactic in business, just one I did not expect Verizon to take.
We do have some leverage, we just need to figure out how to utilize it. I presumr this is a good enough forum to seek out other not willing to take a $300 shaft from verizon, especially after paying $800 for a luxury like a xoom.
Any thoughts? Ideas? How can we become a squeaky enough wheel such that we're made right and others are not subject to deceitful tactics with little or no recourse?
Sent from my Xoom using XDA App
SInce you already took the time to write this post. I would suggest you sending the story to The Consumerist website also.
These companies don't like the bad publicity they get from organizations like Consumer Reports. I'm suggesting this as a way to alert potential consumers about the risk and not to use it as a way to get revenge.
Good Luck
Wow!!!!
You posted all of that on your Xoom? I thought it kind of weird that we would have to pay full price AND still have to activate (get a # from Verizon) myself. But on launch day I decided to go ahead anyway since it wasn't really a lock-in type of plan. However, I began to experience an uneasy feeling about the whole thing after playing around with the Xoom, remembering what it cost as I went along, remembering how things usually worked (in the past anyway) in relation to price of these types of things, you know, FULL PRICE = no having to deal with a wireless provider..etc, and decided pretty darn quickly (I had the device for a total of 3 hours) that I didn't want to continue with the current setup. I therefore took the device back to BB where I purchased it. They accepted the return and called VZW to deactivate everything, which they did, but I still recieved a bill for $38.27. I was told that that was for activating the device...etc., during my call to them to try and get a refund since I had the device for only 3 fricking hours. The rep I got was pretty nice and understanding and said that she could cancel the bill and I would owe nothing. I left it at that and a couple of days later, I recieved a bill for that same amount in my mailbox, so I called again to talk them about it. Well, by the time I got done with that phone call, I was told that I owed $3.27 and that that amount was the taxes that was on the bill to begin with. I thought, and said to the rep., HUH!!!, and she told me that their system has no way of reversing taxes. Rather than argueing over $3.27, I told her that I would just send them a money order. Does this sound plausible to anybody? Does anyone else think that their system is incapable of reversing taxes and that the money is actually going to be paid on the taxes? Just all so weird to me.
Oh yea, AND a couple of days later I went back to BB to see if the activation crap with Verizon was still going on (I thought I'd at least check things out) and sure enough it wasn't. I guess it was only a launch day thing. I ended up getting another Xoom WITHOUT having to deal with Verizon's crap.
so uhh... long story short? There was a billing error? I don't even see in your post about what.
I see all kinds of stuff about the army, your job, Android in general, and your gf, but nothing to do with the thread title...
ixobelle said:
so uhh... long story short? There was a billing error? I don't even see in your post about what.
I see all kinds of stuff about the army, your job, Android in general, and your gf, but nothing to do with the thread title...
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I got a bet that says this asshole isn't from the United States or has any idea what a person in the military means to the average american like myself. We have the liberties and rights because they fight for them. Go Troll somewhere Gollum
VegUnited said:
Go Troll somewhere Gollum
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What You Said
They are a former Marine just so'you know
OP: I would for starters file with the BBB in your area
ixobelle said:
so uhh... long story short? There was a billing error? I don't even see in your post about what.
I see all kinds of stuff about the army, your job, Android in general, and your gf, but nothing to do with the thread title...
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Click to collapse
androidlurker said:
I truly hope this appeal comes across to other members on this board as sincere and reasonable; for the record I am in my mid-30s; I am a veteran of the United States Marine Corps, having served honorably in times far safer and far less treacherus than my Marine brothers serve today; I have an undegraduate degree from UCLA, and a law degree from Chapman University School of Law. I am very fortunate to call myself employed, having graduated in the middle of the worst economy and job market that this country has seen in multiple generations. After nearly a year of fruitless searches for a job, indeed ANY job, I landed a career with a historic, admired financial services company as a fiduciary for client assets. I am disclosing this not for any reason aside from my need to communicate, as clearly as possible, that I am not here to fling poo, rant and rave about a minor error, or throw a temper tantrum in a public forum. I am not perfect, but I do believe I am rational and reasonable, and I hope to rationally and reasonably communicate this problem in order to facilitate some method of combating it.
This evening, I spent a number of hours attempting to fix a major billing error made by Verizon wireless. This is not the first call I have made since purchasing my Xoom, and the promises made by Verizon employees on previous phone calls and store visits were apparently nothing more than stall tactics. This billing error is directly related to my Xoom, which my girlfrend purchased for me for my birthday, the 26th of February. We are not wealthy, but she saved for some time to buy what she knew I wanted but did not expect. Even with the early adopter issues I and many of you have experienced, I still thoroughly enjoy my Xoom and know that I will continue to enjoy it as much, and likely more so, than I have enjoyed the moto Droid 1 that has capitalized my inner geek's attention for the past year.
In my capacity at my job, I have personally invested in, and compelled clients and coworkers to invest in, the companies that I believed would prosper as Android grew in popularity. My knowledge and experience with high performance desktop rigs and mobile devices allowed me to understand, in mid 2010, the potential value of companies like ARM Holdings, nVidia, and Atmel, when their stock values hovered at near all-time lows. And I was correct in predicting the changes in the consumer technology landscape - what I failed to take into consideration was just how deep into the grey areas of law and morality the major channel of android devices, Verizon Wirelss, would venture in order to give it a market advantage over its competitors.
I have been a happy customer of Verizon, and have had virtually zero complaints since becoming an Android user in early 2010. In fact I have been instrumental in converting a fairly large number of friends and coworkers into Android users on Verizon's network, something I would not have done if I thought for a second that my recommendation would lead to the kind of issues I am beginning to see with customers similarly situated to me.
Without explaining the details of my current complaints against Verizon, understand that I have very little faith that Verizon is going to address my complaints with any sort of good faith or fair dealings. After my repeated attempts to reverse the questionable actions of Verizon employees relating to my account, it appears as though Verizon is engaged in a series of de minimus infractions against a customer base lacking any bargaining power and damaged in amounts small enough to pass quietly over the heads of those tasked with protecting consumers from such activities.
If you bought a Xoom at full retail and declined any data plans, you will likely discover that you are being billed for the data plan you declined to use. If you already discovered this and think you have already fixed the "error" by contacting verizon, you will likely see that your call to verizon was completely ignored. If you contact verizon to ask why verizon has repeatedly ignored your desire to be free of any data plans, you will likely be treated like a child and misled to believe that purchasing a Xoom requires that you pay for a month-to-month data plan. Never mind that we know this to be untrue, because it is clear that verizon intends to collect as much revenue as it can during a product launch mired in confusing, contradictory and misleading terms.
Banking on the inability of an individual consumer to withstand delay tactics and phone shuffling from ineffective customer rep to ineffective customer rep, verizon is hoping that only a fraction of the erroneus and fraudulent charges will be fought hard enough to warrant reversal. For every $10 million that verizon will overcharge xoom buyers, if only 10% of defrauded customers fight the good fight and see theirncharges reversed, Verizon will see a $9 million windfall. Thisnis not a new tactic in business, just one I did not expect Verizon to take.
We do have some leverage, we just need to figure out how to utilize it. I presumr this is a good enough forum to seek out other not willing to take a $300 shaft from verizon, especially after paying $800 for a luxury like a xoom.
Any thoughts? Ideas? How can we become a squeaky enough wheel such that we're made right and others are not subject to deceitful tactics with little or no recourse?
Sent from my Xoom using XDA App
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Click to collapse
So, you gave them all your information for them to be able to bill you and now are complaining. I paid full price @ Best Buy and my information was not needed. Why would it be if i'm paying full price? If they would of asked for all my info I would of called V the next day to make sure I didn't have a paying cycle as it just depends on the rep.
But you my friend failed and are blaiming Verizon.
I think the most important point that he said was missed... his gf picked it up for him. need I say more?
/thread
also, all these threads that do not belong on the board, or are viewed as trolling should be voted on. I gave this a 1 star rating.
Verizon cancelled my data on day 1 and warned of the bill. Once it came in they told me to call and it would be cleared out. Bill went from 37 to 0.
Curious how can you be billed for a data bill you declined? You must sign the contract and submit your social security for credit checks before activation.
He is trying to help the community. Most of you suck anyways. Thanks for the post op.
Sent from my Xoom using XDA App
androidlurker said:
I truly hope this appeal comes across to other members on this board as sincere and reasonable; for the record I am in my mid-30s; I am a veteran of the United States Marine Corps, having served honorably in times far safer and far less treacherus than my Marine brothers serve today; I have an undegraduate degree from UCLA, and a law degree from Chapman University School of Law. I am very fortunate to call myself employed, having graduated in the middle of the worst economy and job market that this country has seen in multiple generations. After nearly a year of fruitless searches for a job, indeed ANY job, I landed a career with a historic, admired financial services company as a fiduciary for client assets. I am disclosing this not for any reason aside from my need to communicate, as clearly as possible, that I am not here to fling poo, rant and rave about a minor error, or throw a temper tantrum in a public forum. I am not perfect, but I do believe I am rational and reasonable, and I hope to rationally and reasonably communicate this problem in order to facilitate some method of combating it.
This evening, I spent a number of hours attempting to fix a major billing error made by Verizon wireless. This is not the first call I have made since purchasing my Xoom, and the promises made by Verizon employees on previous phone calls and store visits were apparently nothing more than stall tactics. This billing error is directly related to my Xoom, which my girlfrend purchased for me for my birthday, the 26th of February. We are not wealthy, but she saved for some time to buy what she knew I wanted but did not expect. Even with the early adopter issues I and many of you have experienced, I still thoroughly enjoy my Xoom and know that I will continue to enjoy it as much, and likely more so, than I have enjoyed the moto Droid 1 that has capitalized my inner geek's attention for the past year.
In my capacity at my job, I have personally invested in, and compelled clients and coworkers to invest in, the companies that I believed would prosper as Android grew in popularity. My knowledge and experience with high performance desktop rigs and mobile devices allowed me to understand, in mid 2010, the potential value of companies like ARM Holdings, nVidia, and Atmel, when their stock values hovered at near all-time lows. And I was correct in predicting the changes in the consumer technology landscape - what I failed to take into consideration was just how deep into the grey areas of law and morality the major channel of android devices, Verizon Wirelss, would venture in order to give it a market advantage over its competitors.
I have been a happy customer of Verizon, and have had virtually zero complaints since becoming an Android user in early 2010. In fact I have been instrumental in converting a fairly large number of friends and coworkers into Android users on Verizon's network, something I would not have done if I thought for a second that my recommendation would lead to the kind of issues I am beginning to see with customers similarly situated to me.
Without explaining the details of my current complaints against Verizon, understand that I have very little faith that Verizon is going to address my complaints with any sort of good faith or fair dealings. After my repeated attempts to reverse the questionable actions of Verizon employees relating to my account, it appears as though Verizon is engaged in a series of de minimus infractions against a customer base lacking any bargaining power and damaged in amounts small enough to pass quietly over the heads of those tasked with protecting consumers from such activities.
If you bought a Xoom at full retail and declined any data plans, you will likely discover that you are being billed for the data plan you declined to use. If you already discovered this and think you have already fixed the "error" by contacting verizon, you will likely see that your call to verizon was completely ignored. If you contact verizon to ask why verizon has repeatedly ignored your desire to be free of any data plans, you will likely be treated like a child and misled to believe that purchasing a Xoom requires that you pay for a month-to-month data plan. Never mind that we know this to be untrue, because it is clear that verizon intends to collect as much revenue as it can during a product launch mired in confusing, contradictory and misleading terms.
Banking on the inability of an individual consumer to withstand delay tactics and phone shuffling from ineffective customer rep to ineffective customer rep, verizon is hoping that only a fraction of the erroneus and fraudulent charges will be fought hard enough to warrant reversal. For every $10 million that verizon will overcharge xoom buyers, if only 10% of defrauded customers fight the good fight and see theirncharges reversed, Verizon will see a $9 million windfall. Thisnis not a new tactic in business, just one I did not expect Verizon to take.
We do have some leverage, we just need to figure out how to utilize it. I presumr this is a good enough forum to seek out other not willing to take a $300 shaft from verizon, especially after paying $800 for a luxury like a xoom.
Any thoughts? Ideas? How can we become a squeaky enough wheel such that we're made right and others are not subject to deceitful tactics with little or no recourse?
Sent from my Xoom using XDA App
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All you have to do and I have done this before and won against T-mobile is go to the Small Claims Court and open a case against verizon. your case will be heard in 30 days
You'll probably have more luck on the Better Business Bureau website than posting on here. There's nothing any of us can really do about it, unless the Verizon CEO secretly lurks in here.
Good luck!
Silly me for thinking I'd find sympathetic ears here. My bad.
Sent from my Xoom using XDA App
@lurker these forums are full of haters man. Thanks for your service and good luck with the ordeal.
Sent from my Xoom using XDA App
Well said my good man. Verizon is the devil, I have known this since my dumbphone days They are too big and I am praying for an event that sees them lose so many subscribers that they drop to #3 or #4 and have to change tactics. This won't happen, but I can dream.
monadzback said:
He is trying to help the community. Most of you suck anyways. Thanks for the post op.
Sent from my Xoom using XDA App
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The only difference between your post and his is you took a lot less words to say nothing.
Thank you for being succinct OP
Sent from my Xoom using XDA App
I must say after reading all that I am still not sure what the problem is.. Did they get your GF in a contract instead of month to month you can cancel? Or will they just not cancel your data plan at all??
I had no issue and took 10 minutes on the phone and was told to call back if I did see a charge on my bill and they would remove it..
mjpacheco said:
The only difference between your post and his is you took a lot less words to say nothing.
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Thanks.
Sent from my Xoom using XDA App
At&t did not buy T-Mobile today. At&t announced its INTENTION to buy T-Mobile. This sort of thing is subject to regulatory approval and could take YEARS to approve, if ever. My guess is that its a move to inflate at&T's stock price because I don't think this aquisition would ever withstand anti-trust examination. Not to mention that everyone from Verizon to Sprint to Cricket will file injunctions to block this deal on exactly those grounds tomorrow. Relax.
LMAO at the thread title
Thanks Mr. Voiceofreason
austontatious said:
At&t did not buy T-Mobile today. At&t announced its INTENTION to buy T-Mobile. This sort of thing is subject to regulatory approval and could take YEARS to approve, if ever. My guess is that its a move to inflate at&T's stock price because I don't think this aquisition would ever withstand anti-trust examination. Not to mention that everyone from Verizon to Sprint to Cricket will file injunctions to block this deal on exactly those grounds tomorrow. Relax.
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Usually the company buying the other company's stock goes down.
ATT has made wise decisions to establish their position. Their betting on the Iphone was a solid winner and now that the cash cow is being milked by others ATT looks to continue growing through this acquisition.
This deal will go through and then Verizon will buy Sprint. Sucks, but it makes sense for these mega companies. It will suck for the consumer.
Your theory does hold merit except you're overlooking one MASSIVE detail. The negotiation terms.
'In the event of the deal failing to receive regulatory approval, AT&T will be on the hook for $3 billion to T-Mobile -- a breakup fee, they call it -- along with transferring over some AWS spectrum it doesn't need for its LTE rollout, and granting T-Mo a roaming agreement at a value agreeable to both parties.'
I don't think AT&T wants to fork over $3 billion and part of it's spectrum for a ploy.
austontatious said:
At&t did not buy T-Mobile today. At&t announced its INTENTION to buy T-Mobile. This sort of thing is subject to regulatory approval and could take YEARS to approve, if ever. My guess is that its a move to inflate at&T's stock price because I don't think this aquisition would ever withstand anti-trust examination. Not to mention that everyone from Verizon to Sprint to Cricket will file injunctions to block this deal on exactly those grounds tomorrow. Relax.
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I think on closer examination, you're a bit off-base.
One of the overlooked elements in this story is that AT&T has agreed to pay TMo/DT US$3 billion along with giving TMo very favorable roaming agreements, if this deal doesn't go thru. Trust me, AT&T fully expects this deal to survive scrutiny. Yeah, they'll have to make some sort of concessions, maybe even sell or give up some spectrum, and maybe agree to keep prices at a certain level for a period of time, for example, but they fully expect to be the owner of a certified preowned cellular 'net with about 34 million subs, in about 12 months.
brook**** said:
Usually the company buying the other company's stock goes down.
ATT has made wise decisions to establish their position. Their betting on the Iphone was a solid winner and now that the cash cow is being milked by others ATT looks to continue growing through this acquisition.
This deal will go through and then Verizon will buy Sprint. Sucks, but it makes sense for these mega companies. It will suck for the consumer.
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I agree completly with bed red picking up sprint, especially if sprint goes lte, if sprint stays wimax then there is a chance for them to maintain their independance, but they need to start making money
The at&t mobil deal will go through, since verizion probably covers the same markets
Remember when big red bought altel, they had to sell the towers in areas, verizion already had towers, and there were no other towers, there was such a small number of markets affected I think like 10 or so
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Do some homework - bell was broken up in 1984 because they were too big. Do you think the SEC is going to just give a do-over? And that $3B is about AT&TS operating budget for a fiscal quarter. If their stock price goes up 1/10th of a percent they will make that back. The purchasing company only loses stock value if they don't meet financial forecasts AFTER the buy. The information that AT&T will double its spectrum is almost guaranteed to raise their stock. Watch the ticker tomorrow. If ATT doesn't skyrocket when the bell rings ill be shocked. And it isn't a permanent thing. This would basically allow AT&T to borrow the money to improve their network from the market - INTEREST FREE. And Verizon will never buy Sprint. The biggest mobile company in America can't buy one of the other biggest companies in America. Never happen.
Regardless, only time will tell. My point is that this isn't a done deal. It will have to survive legal challenges from any number of government and private entities. I don't think it will happen, YMMV. And there is no way it will go through in 12 months. You can't buy a baskin Robbins in 12 months. So just relax.
austontatious said:
Do some homework - bell was broken up in 1984 because they were too big. Do you think the SEC is going to just give a do-over? And that $3B is about AT&TS operating budget for a fiscal quarter. If their stock price goes up 1/10th of a percent they will make that back. The purchasing company only loses stock value if they don't meet financial forecasts AFTER the buy. The information that AT&T will double its spectrum is almost guaranteed to raise their stock. Watch the ticker tomorrow. If ATT doesn't skyrocket when the bell rings ill be shocked. And it isn't a permanent thing. This would basically allow AT&T to borrow the money to improve their network from the market - INTEREST FREE. And Verizon will never buy Sprint. The biggest mobile company in America can't buy one of the other biggest companies in America. Never happen.
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That was 1984. Completely different regulatory environment today.
When's the last time the SEC or DOJ blocked a big telecom merger? Didn't happen when SBC bought then-Ameritech; not when Bell Atlantic/Verizon bought Alltel. Didn't happen when SBC and the old AT&T merged. Didn't happen when Comcast snatched up NBC/U recently, and Comcast is hated coast-to-coast.
And you can bet real $$$ that the regulators aren't going to block this one, today. They'll eke out concessions, and then the only question remaining will be "what color will the new logo for the successor company, be?"
austontatious said:
Do some homework - bell was broken up in 1984 because they were too big. Do you think the SEC is going to just give a do-over? And that $3B is about AT&TS operating budget for a fiscal quarter. If their stock price goes up 1/10th of a percent they will make that back. The purchasing company only loses stock value if they don't meet financial forecasts AFTER the buy. The information that AT&T will double its spectrum is almost guaranteed to raise their stock. Watch the ticker tomorrow. If ATT doesn't skyrocket when the bell rings ill be shocked. And it isn't a permanent thing. This would basically allow AT&T to borrow the money to improve their network from the market - INTEREST FREE. And Verizon will never buy Sprint. The biggest mobile company in America can't buy one of the other biggest companies in America. Never happen.
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Finally an intelligent comment. I'll scream corruption if this deal falls through.
TonyArmstrong said:
That was 1984. Completely different regulatory environment today.
When's the last time the SEC or DOJ blocked a big telecom merger? Didn't happen when SBC bought then-Ameritech; not when Bell Atlantic/Verizon bought Alltel. Didn't happen when SBC and the old AT&T merged. Didn't happen when Comcast snatched up NBC/U recently, and Comcast is hated coast-to-coast.
And you can bet real $$$ that the regulators aren't going to block this one, today. They'll eke out concessions, and then the only question remaining will be "what color will the new logo for the successor company, be?"
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VZW was forced to give AT&T some of Alltel subscribers. I believe that was the FTC's doing.
Correct me if I am wrong but in 84 ma bell owned most if not all phone lines, thus had total control over every phone. Vzw owns towers, and att owns towers, sprint owns towers, att would not be able to own all towers, and have complete control over wireless signal.
The funny thing is all the fiber back bone to the towers is probably owned by at&t
Sent from my Evo using the XDA app
gqstatus0685 said:
VZW was forced to give AT&T some of Alltel subscribers. I believe that was the FTC's doing.
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Click to collapse
But the deal still went through. That's my point. The FTC, Justice, SEC all might have some requirements -- and yes the combined company might have to shed some subscribers. But not anywhere near what makes a real difference.
At the end of the day, right now, I put the chances of this deal not going to closing at way less than 1 in 10.
I think it will go through because AT&T has deep pockets. If it doesn't fall through they'll have to cough up money among other things. They are fairly confident that it'll go through. I work for AT&T by the way and have read many communications about this today.
If this merger can't go through, then all the Ticketmaster monopoly acquisitions shouldn't have either. That didn't stop anyone from declaring it illegal. As long as the buyers have deep pockets (which AT&T does) and "buy" out the people who decide these things, anything could happen. Companies can get away with anything as long as they butter up the right people.
*coughs* called it.
zomg! did some one say the sky is falling?
http://www.dslreports.com/shownews/Leaked-ATT-Letter-Demolishes-Case-For-TMobile-Merger-115652
Yesterday a partially-redacted document briefly appeared on the FCC website --accidentally posted by a law firm working for AT&T on the $39 billion T-Mobile deal (somewhere there's a paralegal looking for work today). While AT&T engaged in damage control telling reporters that the document contained no new information -- our review of the doc shows that's simply not true. Data in the letter undermines AT&T's primary justification for the massive deal, while highlighting how AT&T is willing to pay a huge premium simply to reduce competition and keep T-Mobile out of Sprint's hands.
We've previously discussed how AT&T's claims of job gains and network investment gained by the deal aren't true, with overall network investment actually being reduced with the elimination of T-Mobile. While AT&T and the CWA are busy telling regulators the deal will increase network investment by $8 billion, out of the other side of their mouth AT&T has been telling investors the deal will reduce investment by $10 billion over 6 years. Based on historical averages T-Mobile would have invested $18 billion during that time frame, which means an overall reduction in investment.
Yet to get the deal approved, AT&T's key talking point to regulators and the press has been the claim that they need T-Mobile to increase LTE network coverage from 80% to 97% of the population. Except it has grown increasingly clear that AT&T doesn't need T-Mobile to accomplish much of anything, and likely would have arrived at 97% simply to keep pace with Verizon. AT&T, who has fewer customers and more spectrum than Verizon (or any other company for that matter), has all the resources and spectrum they need for uniform LTE coverage without this deal.
For the first time the letter pegs the cost of bringing AT&T's LTE coverage from 80% to 97% at $3.8 billion -- quite a cost difference from the $39 billion price tag on the T-Mobile deal. The push for 97% coverage apparently came from AT&T marketing, who was well aware that leaving LTE investment at 80% would leave them at a competitive disadvantage to Verizon. Marketing likely didn't want a repeat of the Luke Wilson map fiasco of a few years back, when Verizon made AT&T look foolish for poor 3G coverage.
The letter also notes that AT&T's supposed decision to "not" build out LTE to 97% was cemented during the first week of January, yet public documents (pdf) indicate that at the same time AT&T was already considering buying T-Mobile, having proposed the deal to Deutsche Telekom on January 15. In the letter, AT&T tries to make it seem like the decision to hold off on that 17% LTE expansion was based on costs. Yet the fact the company was willing to shell out $39 billion one week later, combined with AT&T's track record with these kinds of tactics, suggests AT&T executives knew that 80-97% expansion promise would be a useful carrot on a stick for politicians.
While the $39 billion price certainly delivers AT&T customers, equipment, employees, and spectrum, most of T-Mobile's network replicates AT&T's existing resources in major markets, and T-Mobile's network is significantly less robust in rural markets where AT&T would want to expand. While the deal provides AT&T with a shortcut to sluggish tower builds in a few select markets, by and large AT&T will be faced with terminating many redundant positions and decommissioning a lot of duplicative equipment. They'll also have to close a large number of retail operations and independent retailers.
Again, the reality appears to be that AT&T is giving Deutsche Telekom $39 billion primarily to reduce market competition. That price tag eliminates T-Mobile entirely -- and makes Sprint (and by proxy new LTE partner LightSquared and current partner Clearwire) more susceptible to failure in the face of 80% AT&T/Verizon market domination. How much do you think wireless broadband market dominance is worth to AT&T over the next decade? After all, AT&T will be first to tell you there's a wireless data "tsunami" coming, with AT&T and Verizon on the shore eagerly billing users up to $10 per gigabyte.
Regardless of the motivation behind rejecting 97% LTE deployment, the letter proves AT&T's claim they need T-Mobile to improve LTE coverage from 80-97% simply isn't true. That's a huge problem for AT&T, since nearly every politician and non-profit that has voiced support for the merger did so based largely on this buildout promise. It's also a problem when it comes to the DOJ review, since proof that AT&T could complete their LTE build for far less than the cost of this deal means the deal doesn't meet the DOJ's standard for merger-specific benefits.
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Wow I hope you're right and that this does throw a monkey wrench in the merger review... AT&T has notoriously wretched customer service & this is purely a power grab to squeeze out competition. These commercials about the merger being necessary to expand coverage to underserved populations looks like & smells like PR-spin BS. But, it seems like a lot of big players are coming out in favor of it... It'd be a great time to be an AT&T lobbyist right now.
interesting - but I think most of us were already aware of their false info since the get-go
TexasEpic4G said:
interesting - but I think most of us were already aware of their false info since the get-go
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Maybe we knew, but not most people. I hope it gets denied so Sprint can merge and catch up to the big red and at&t.
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Damn that's a lot of typing on an onscreen keyboard..
Edit: I see you just copied the article into the thread. Good info!
shane6374 said:
Damn that's a lot of typing on an onscreen keyboard..
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To be honest, I copy/pasted. But I could do it with my favorite, Swiftkey X keyboard.
Sent from my Nexus S 4G using XDA Premium App
The merger has big tech industry and political support. If it does happen, we need to look at what assets ATT/TMobile will have to divest to meet approval, and which assets Sprint can buy up.
son of a ***** my ATT stock is going to take a dive on monday
murso74 said:
son of a ***** my ATT stock is going to take a dive on monday
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I'd take a look at Sprint's stock if this merger is declined. lol
Overstew said:
I'd take a look at Sprint's stock if this merger is declined. lol
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I'm planning on grabbing handfuls of it on Monday anyway.
The Root said:
I'm planning on grabbing handfuls of it on Monday anyway.
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Makes me wish I had the money to get into stock trading. But I'm sure it doesn't help that I don't know much about it, haha
Sprint's balance sheet is much too bloated with debt and an uncertain 4G future. I would invest in reliable companies like Exxon Mobil, Microsoft, Ford, and Walmart.
I'm glad you posted this not for the info that we already knew but for the fact that this merger should go down in flames now
Reading this made me so happy. I will starting as a retail associate for tmo within the next few weeks (been trying for 3 years!) And I'm def happy about this. **** at&t this merger is horrible and is a completely legit try at market dominance. Sprint needs to pick up tmo, no matter what the outcome of the different tech and spectrum being used is. It would put all 3 companies neck to neck. And since sprint's prices are the **** big red and apples main brown nosers will be force to compete, instead of raping your wallet.
Sent from my SPH-D700 using XDA Premium App
last thing sprint needs to do is integrate another new tech.
RushAOZ said:
Reading this made me so happy. I will starting as a retail associate for tmo within the next few weeks (been trying for 3 years!) And I'm def happy about this. **** at&t this merger is horrible and is a completely legit try at market dominance. Sprint needs to pick up tmo, no matter what the outcome of the different tech and spectrum being used is. It would put all 3 companies neck to neck. And since sprint's prices are the **** big red and apples main brown nosers will be force to compete, instead of raping your wallet.
Sent from my SPH-D700 using XDA Premium App
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murso74 said:
last thing sprint needs to do is integrate another new tech.
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It's interesting to see both views on the subject. I'm all for Sprint grabbing T-Mobile. If another wireless carrier gets T-Mobile, Sprint will most likely go bankrupt and/or be bought out by another company instead. Sprint's options are to either buy or be bought. (At least that's my view of it).
Sprint's a great company that cares about it's customers, I just wish they were larger because they're the ones that have fair pricing.
Yeap. If I was Google Id pick up sprint and tmo... wasn't there talks about Google acquiring sprint or something. If Google owned its own network apple would be screwed
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RushAOZ said:
Yeap. If I was Google Id pick up sprint and tmo... wasn't there talks about Google acquiring sprint or something. If Google owned its own network apple would be screwed
Sent from my SPH-D700 using XDA Premium App
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http://www.businessinsider.com/sprint-verizon-comcast-google-2011-3
Verizon stated they wouldn't buy Sprint, they're in too much debt (that link I cannot find), however, it was interesting that Comcast might buy Sprint. Then again, same thing. Sprint's too much in debt to be bought out right now. I'm very interested in seeing how this pans out.
Not to mention Google just announced purchasing Motorola Mobile. Verizon carries the most Motorola Products so far so who knows what will happen. What I like is that Motorola also develops and provides set top boxes and cable modems for most cable operators so I think this can help Google bring more into the home tv and internet service area.
that's it... google buys sprint, the att tomobile deal goes through... we have a 3 way race. google undercuts everyones prices, and everyone benifits!
and by everyone i mean me
Hello everybody, I have been a loyal Sprint customer for as long as I can remember,,, I have upgraded several phones in the past using Sprint's wonderful "Bill To Your Account" feature. I currently own an HTC EVO 3D and I am experiencing the "Touch Screen / Digitizer" issues that a lot of users are also having. So I figured what the hell, I am able to upgrade why not just get the SIII or the EVO 4G LTE.. I go to order and I notice that the "Bill To Your Account" feature was nowhere to be found,,,
I called Sprint and they told me that they no longer accept that as payment. I explained to them that for the past 12 years I have always been on time and every time I have used the "BTA" I have paid without incident. Now my main issue here is that I don't have a Credit Card because I believe that if I have to "charge" something, I can't afford it. I am a Check/Money Order/Cash kind of guy and my bill is automatically taken out of my checking account directly, not through a Debit Card. So I was extremely disappointed that they had done this being how loyal I have been in the wake of the 4G WiMAX disaster, them buying ClearWire instead of waiting to the last minute to switch to LTE. Which by the way, won't be available in Southern California where I live until like 2035. :silly:
Now, I do understand WHY they changed the policy; people were buying phones at the 2 year contract rate then turning around and selling them on eBay or Craigslist for a much higher price, which does hurt Sprint financially, which is completely clear to me. However I believe that customers who have an excellent history with Sprint 'like myself' should be allowed the option to "BTA". A lot of 'loyal, good standing' customers suffer because of this... I am not asking Sprint to allow EVERYONE this option but just the ones who are clearly loyal...
In regards to this I have created an Online Petition to try and get Sprint to give it's 'good, loyal customers' this option. If you or anyone you know agrees with this then please sign the petition and let's see if we can bring some "Sprint Loyalty" back to its "Loyal Customers"...
I honestly think this petition will do absolutely nothing to change Sprints decision but it's worth a shot...
Thank you for taking the time to read this and thanks in advance for signing the petition.
PLEASE CLICK HERE TO SIGN THE PETITION...