I am looking at purchasing a HTC HD2 from ebay. Unfortunately, it was from a "batch of phones that had left the suppliers locked" The supplier eventually offered a refund and he also, maybe inadvertently kept the phone as well. When he now puts in the SIM card the message reads --"Service provider is locked. Please input unlock code." Apparently you can have these unlocked, but one site states that "This service will NOT remove your phone’s security lock" Can somebody please explain to me what this means? Is it correct that you can only enter the unlock code 5 times and then it is permanently locked? Is there any way round this? It seems a little strange that the phone provider supplied a locked phone, then provided the unlock code, which for some reason didn't work? I would appreciate any advice. The emei number appears to check out as far as it is not blocked. I will pay for an "official" check, if it appears that I can get round the unlock problem. I could always approach the original supplier and request an unlock code, and hope that their unlock procedure works the second time round?
Thanks
Which carrier is this from?
Usually when you enter it wrong x number of times you now have to enter the "unfreeze" code, which you should be able to get from the phone provider. Most online unlocks also have the unfreeze code.
What country & network was it locked to ?
Most can be easily unlocked via codes matched to the IMEI
*Do make sure IMEI on sticker in battery area matches that of actual mainboard IMEI when you dial *#06# to view IMEI on screen
Have entered more than 5 myself & been on a time out wait for quite some time ...
Security lock is to do with firmware certificate checking & nothing to do with SIM lock ...
I get all my codes from http://www.pdamagician.com/unlocking.html but if you tried some code already without success I would ask them if they have another code not matching what already been tried.
Other option is getting it unlocked via cable & software & this method can unlock SIM, CID & Security as required but you need to find a local shop that supports it ...
Also worth noting you need to be on Windows Mobile ROM to fully support the code unlocking.
Thanks for the replies
Supplier was Virgin UK
Just to clarify:
"Service provider is locked. Please input unlock code."
• This is security lock and can be unlocked by using:
o code from original phone supplier (Different one in this case).
o code from 3rd party online supplier such as pdamagician.
o cable connection using specialist software at local shop.
IMEI sticker number matches mainboard
• This can only be checked after unlocking security on phone as above?
I presume by windows mobile rom, you mean not running on other operating system such as android? The phone has never been used, so it will be on windows and therefore not be a problem?
Are these phones still available new anywhere?
I can still buy them new here in Bangkok but getting harder to find.
Vodafone UK should be easily SIM unlocked by genuine HTC code & if for some odd reason not software & cable will for sure.
I would get likes of pdamagician to verify the code you have already tried as suspect a genuine HTC IMEI database code will be different .
bankok
Mister B said:
I can still buy them new here in Bangkok but getting harder to find.
Vodafone UK should be easily SIM unlocked by genuine HTC code & if for some odd reason not software & cable will for sure.
I would get likes of pdamagician to verify the code you have already tried as suspect a genuine HTC IMEI database code will be different .
Click to expand...
Click to collapse
I have a friend in Bankok. What do they cost now over there?
All the best
about 8,000Baht 100% new but varies on shop & availability as stock is low but demand is not high here.
Related
Hey, for anyone that unlocked your HD2 through t-mobile, I was just wondering, how many digits was the unlock code they gave you? because I had my friend call T-mobile to ask for a unlock code for my HD2 even though I am not a customer of theirs (He is), and he gave them my imei number but didnt tell them that the imei was for an HD2, and he has a samsung phone, so this is what the email said
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your Samsung device. For Unlock code you will enter the 8 digit code that we have provided you.
Enter: #7465625*638*Unlock Code#
NOTE: Network Personalization Cancelled should display once unlocked. "Not Yet Personalized" will be displayed if it has already been unlocked.
It is very important that the instructions are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
so, could they have mistakenly sent me an unlock code for his phone even though they used my imei or its really the code for my phone
appreciate any help
Money2g said:
Hey, for anyone that unlocked your HD2 through t-mobile, I was just wondering, how many digits was the unlock code they gave you? because I had my friend call T-mobile to ask for a unlock code for my HD2 even though I am not a customer of theirs (He is), and he gave them my imei number but didnt tell them that the imei was for an HD2, and he has a samsung phone, so this is what the email said
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your Samsung device. For Unlock code you will enter the 8 digit code that we have provided you.
Enter: #7465625*638*Unlock Code#
NOTE: Network Personalization Cancelled should display once unlocked. "Not Yet Personalized" will be displayed if it has already been unlocked.
It is very important that the instructions are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
so, could they have mistakenly sent me an unlock code for his phone even though they used my imei or its really the code for my phone
appreciate any help
Click to expand...
Click to collapse
Dude, You should've gotten 8 Digits from TMO for unlocking your HTC HD2. Also based on the email you have posted the code is for a Samsung. Your Email should've looked like this:
Unlock Code: 12345678
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I hope this helps.
spencer911 said:
Dude, You should've gotten 8 Digits from TMO for unlocking your HTC HD2. Also based on the email you have posted the code is for a Samsung. Your Email should've looked like this:
Unlock Code: 12345678
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I hope this helps.
Click to expand...
Click to collapse
Thanks and Yes, I did get an 8 digit code, but the imei number i gave them in order to find the unlock code was from my htc HD2, but TMO thinks i am trying to unlock the samsung phone, but they mustve found the code in the system based on the imei number is what I'm asking. I am going to try it on my phone later on, but I just wanted to ask this before I tried
Just be careful when you enter the code coz the instructions for entering it is very different from what i have. If it didn't work once don't try it again. Good Luck!
what is the amount of tries you have on the HD2 before it locks permanantly?
ok so I just found out that the code they gave me was actually for the samsung phone, it was a good thing that I didnt use it
Hey guys, strange problem:
Got a Telus LG Optimus 7. Want to unlock it to Rogers. Got the unlock code, however when I use my Rogers SIM the Optimus asks for a 'PUK' number.
Long story short, I called Rogers, they gave me the PUK for my SIM. When I enter it I get 'SIM Error'. So I went to a Rogers store and got a new SIM card with a new PUK--same error. Tried someone else's Roger's SIM--still asks for PUK.
I called around, no one has any idea what's going on. Google can barely help. Telus tells me I have to pay $50 to get it off their network, but I can't trust the rep knew what the problem was and they won't just give me an unlock code I already have. A 'cell phone repair shop' tells me LG phones are impossible to unlock anyway (? really?). So my question is:
How do I unlock this phone? What kind of security is this (could the PUK refer to someother other than a SIM's PUK)? Anyone have experience unlocking a Telus Optimus? Can I flash this thing and see if it'll bypass the PUK part?
Any help would be deeply appreciated. Other wise I have to try and resell this phone.
So, I re-flashed the phone anyway, just to see if it works.
Now it's a little different. Now it asks for a PUK and once I enter that it tells me to create a PIN. When I do it says SIM ERROR! So while I can get a little farther it still errors out!
I've tried both the Telus flash and the Mexico flash.
So if it's not the firmware, what could be causing this?!
PIN & PUK security depends on SIM card functionality, in this case phone software is transparent and does not verify PIN. IMHO it looks like incompatibility between SIM card and WP7 phone or strange configured SIM card. Try on another non-WP7 phone, maybe if you set or disable PIN code card will function on WP7 phone.
Thanks for the tip elektryk. I think you're on to something.
I have tried the SIM in a non-WP7 phone. It works fine. I put it in both an iPhone and BB. Using the iPhone I created a PIN then tried the Optimus. It now asks for a SIM pin--which I input, then goes back to the PUK screen which still fails.
It seems to be a very strange incompatibility with the SIM, even though I've read reports of Telus Optimus being unlocked for Rogers SIMs.
Bad luck I suppose?
I have exactly the same problem. I put a SIM with PIN security enabled, and after I enter the correct PIN requests the PUK!! and if I disable the PIN secure, request inmediatly for the PUK. The Phone say: Your phone is Blocked. Contact the Service provider for an unlock code.--- the only problem is that I don't use the AT&T service, so I can't contact them!! HELP!!!!!!!!!!
Fabian, I could not find a way around the problem so I sold the phone. Luckily there was another e900h which was unlocked for sale. The guy followed the same steps I did but it never asked for a PUK. Weird how some phones do and others don't (especially considering both phones were from the same provider).
EDIT: Hey, try this, see if it works: Try without sim card for enter the unlock code. and type 2945#*900# for enter the unlock menu
BakedGoodsX said:
Fabian, I could not find a way around the problem so I sold the phone. Luckily there was another e900h which was unlocked for sale. The guy followed the same steps I did but it never asked for a PUK. Weird how some phones do and others don't (especially considering both phones were from the same provider).
EDIT: Hey, try this, see if it works: Try without sim card for enter the unlock code. and type 2945#*900# for enter the unlock menu
Click to expand...
Click to collapse
Hey, start the phone without sim card, but no unlock code required, no where to type.
I've a E900h where none of the 5 unlock codes provided worked for some reason. Haven't ask for PUK yet but lost as to what to do right now.
Typing 2945#*900# just produces a failed msg - top left hand corner is a file icon with lock on the left.
In our country ones you buy a sim from network provider.
they give us a card with a PUK code for the sim we buy.
Try to contact your service provider.
Unlock codes is For unlocking SIm Only.
you can switch different SIM f u have unlock codes.
it is different with SIm Pin Code.
You can get Ur PUK Code to your service Provider.
what country were u from??
PRESS THANKS IF I HELP!!
I'm having a dispute with tmousa regarding them locking my phone to their network. I own my phone but put one of their prepaid sim cards in my phone. I guess they thought it was one of their phones and they locked my imei number to their network. Now for over a month I have been trying to get them to provide me with the network sim unlock pin so I can take my phone to another network but they're saying my phone has been modified and they can't find my imei number in their database so my phone is basically a brick now. They claimed they contacted HTC to get the number with no luck. Is there anything that I can possibly do now? Thanks.
11PCX said:
I'm having a dispute with tmousa regarding them locking my phone to their network. I own my phone but put one of their prepaid sim cards in my phone. I guess they thought it was one of their phones and they locked my imei number to their network. Now for over a month I have been trying to get them to provide me with the network sim unlock pin so I can take my phone to another network but they're saying my phone has been modified and they can't find my imei number in their database so my phone is basically a brick now. They claimed they contacted HTC to get the number with no luck. Is there anything that I can possibly do now? Thanks.
Click to expand...
Click to collapse
IMO you should contact one of the ebay's unlockers and check if your IMEI is unlockable(it is cheap to unlock, about 2-5US$).
11PCX said:
I'm having a dispute with tmousa regarding them locking my phone to their network. I own my phone but put one of their prepaid sim cards in my phone. I guess they thought it was one of their phones and they locked my imei number to their network. Now for over a month I have been trying to get them to provide me with the network sim unlock pin so I can take my phone to another network but they're saying my phone has been modified and they can't find my imei number in their database so my phone is basically a brick now. They claimed they contacted HTC to get the number with no luck. Is there anything that I can possibly do now? Thanks.
Click to expand...
Click to collapse
Did you give them imei number shown in the phone software (not the back)?
Wow thanks for the eBay tip! Just paid for the code so waiting for it now... I thought this was a different type of lock. I thought the Rom itself (tbd sense) unlocked the phone to other networks but I tried a wipe and re-flash and it was still locked so I should have asked the question sooner. Will post the result.
11PCX said:
Wow thanks for the eBay tip! Just paid for the code so waiting for it now... I thought this was a different type of lock. I thought the Rom itself (tbd sense) unlocked the phone to other networks but I tried a wipe and re-flash and it was still locked so I should have asked the question sooner. Will post the result.
Click to expand...
Click to collapse
Also just so you know it was not the sim card you put in it that placed a lock on the device to just use T-Mobile. The lock was on the device from factory, all US cellular providers do this to all devices they sell. It is a effort by the providers to keep you from changing providers so easily. They figure if you have to buy another device to change providers you would not be so willing to change to another provider because it will hit you in the pocket book harder. It is a very under handed practice in my opinion and should not be illegal. We pay for ower devices and should be able to use them how we want and with what ever provider we want. But then again we live in the worlds greatest country right.......what a joke.
I have had an HD2 since they first arrived at T-Mobile. As stated, all phones in the US are carrier locked by default.
It was easy for me to have mine unlocked. I called T-Mobile and told them I would be traveling out of the country. I asked for the unlock, gave them my IMEI, and serial (maybe). That was all it took. I got a text message with the code.
Hi,
I just purchased an as new unlocked note 4 from someone on gumtree, they have been posting for years so don't think i have a dodgy phone, i sent my brother to pick the phone up from their home while i was working and he said they unlocked the password while he was there.
But i have just tried a couple of sims and i get the message " sim network unlock pin"
I have tried to contact the person but he works away off shore and don't know when he will get back or reply.
Is there a way to get by this and get my sim working?.......i was planning on rooting the phone anyway.
Thanks for any replies!
You will need to get the unlock code because it's locked to a particular network.
You can usually tell which network it's locked to because it has bloatware from that network installed.
Also in the settings on "about phone" tab it should give you some letters at the end of the firmware version which will tell you what network.
Mine was locked to O2 and I used this guy.
Gave me code in a few hours.
jh787 said:
You will need to get the unlock code because it's locked to a particular network.
You can usually tell which network it's locked to because it has bloatware from that network installed.
Also in the settings on "about phone" tab it should give you some letters at the end of the firmware version which will tell you what network.
Mine was locked to O2 and I used this guy.
Gave me code in a few hours.
Click to expand...
Click to collapse
Hi, There does not seem to be any bloatware installed from any network....the phone does look like a bought unlocked phone. Maybe the owner has put a sim lock on the phone himself?
download the Samsung Info app from Play Store, it should tell you eveything you need to know(root wont unlock network)and no way the seller put a network lock, in terms of unlocking you'll need the code. Some service providers supply them at no fee and some at a fee, alternatively you have a plethora of online options usually at a small cost to provide code, gl.
I have just purchased a second hand Samsung Galaxy S7 Edge which is locked to O2. My daughter is an O2 pay monthly customer so I used her simcard to link the handset to her account in Myo2. Then I utilised the unlock device button on the web page. 48 hours later I had a Network unlock code for my device. Upon putting in a non O2 simcard I got the Unlock Pin entry screen, entered the unlock code, only to be told "Network Unlock Unsuccessful" tried again with the same result. Decided not to try again as had been warned that 3 times unsuccessful would freeze phone unlock process. Contacted an O2 guru via web chat to be informed that I should reorder the code, as it would be a different code and would 'probably' work. At the time I also got the mck 'unfreeze' code from the guru in case of any future freeze problems. I tried entering the unfreeze code then pressing Network Unlock button prior to entering the original supplied network unlock code but got the same Network Unlock unsuccessful result. After a few days the second O2 code came through but it was just the same manufacturers code as the first one that I already have as I don't think that each IMEI has multitudes of different ones. I have since been back on to O2 gurus on network chat and after being passed backwards and forwards between the Monthly Contract Team and the PAYG team - it ended up with them basically saying that they couldn't help me as the only option I have have is to go back to the original purchaser of the phone on PAYG.This is not an option. I bought the phone from a Facebook listing and he had been using it on Giff Gaff since January 2016 when he bought it from a Gumtree purchase. I then contacted a web based mobile unlocker and they checked for me but said that there was nothing that they could do as I already had the correct Samsung manufacturers Network unlock and unfreeze codes.The phone is not blacklisted or anything and has a clear Checkmend report.
1) The IMEI supplied to O2 was the correct IMEI - the Myo2 website dragged the IMEI from the phone OTA when it was registered on My O2 . This IMEI tallies with the IMEI shown on the phone box, the IMEI shown in settings/about phone, and the IMEI shown when you carry out the 06 shortcut on dialpad.
2) The phone has not been rooted and is running O 2 branded stock firmware G935FXXU1BPHJ.
3) In between inputting the rejected Network unlock code I turned the phone off and back on again before trying the unfreeze code followed again byt the Network unlock code - in all cases the response was "Network Unlock Request Unsuccessful"
4) I have reset the phone to factory settings but have exactly the same result.
5) The phone will run and make calls fine on any o2 sim or derivatives such as tesco or giffgaff.
Can you wizards there suggest anything?? My natural stubborness is to find the way to unlock it but I fear I will end up reselling it as locked to o2.
Thanks in advance