Hey guys, strange problem:
Got a Telus LG Optimus 7. Want to unlock it to Rogers. Got the unlock code, however when I use my Rogers SIM the Optimus asks for a 'PUK' number.
Long story short, I called Rogers, they gave me the PUK for my SIM. When I enter it I get 'SIM Error'. So I went to a Rogers store and got a new SIM card with a new PUK--same error. Tried someone else's Roger's SIM--still asks for PUK.
I called around, no one has any idea what's going on. Google can barely help. Telus tells me I have to pay $50 to get it off their network, but I can't trust the rep knew what the problem was and they won't just give me an unlock code I already have. A 'cell phone repair shop' tells me LG phones are impossible to unlock anyway (? really?). So my question is:
How do I unlock this phone? What kind of security is this (could the PUK refer to someother other than a SIM's PUK)? Anyone have experience unlocking a Telus Optimus? Can I flash this thing and see if it'll bypass the PUK part?
Any help would be deeply appreciated. Other wise I have to try and resell this phone.
So, I re-flashed the phone anyway, just to see if it works.
Now it's a little different. Now it asks for a PUK and once I enter that it tells me to create a PIN. When I do it says SIM ERROR! So while I can get a little farther it still errors out!
I've tried both the Telus flash and the Mexico flash.
So if it's not the firmware, what could be causing this?!
PIN & PUK security depends on SIM card functionality, in this case phone software is transparent and does not verify PIN. IMHO it looks like incompatibility between SIM card and WP7 phone or strange configured SIM card. Try on another non-WP7 phone, maybe if you set or disable PIN code card will function on WP7 phone.
Thanks for the tip elektryk. I think you're on to something.
I have tried the SIM in a non-WP7 phone. It works fine. I put it in both an iPhone and BB. Using the iPhone I created a PIN then tried the Optimus. It now asks for a SIM pin--which I input, then goes back to the PUK screen which still fails.
It seems to be a very strange incompatibility with the SIM, even though I've read reports of Telus Optimus being unlocked for Rogers SIMs.
Bad luck I suppose?
I have exactly the same problem. I put a SIM with PIN security enabled, and after I enter the correct PIN requests the PUK!! and if I disable the PIN secure, request inmediatly for the PUK. The Phone say: Your phone is Blocked. Contact the Service provider for an unlock code.--- the only problem is that I don't use the AT&T service, so I can't contact them!! HELP!!!!!!!!!!
Fabian, I could not find a way around the problem so I sold the phone. Luckily there was another e900h which was unlocked for sale. The guy followed the same steps I did but it never asked for a PUK. Weird how some phones do and others don't (especially considering both phones were from the same provider).
EDIT: Hey, try this, see if it works: Try without sim card for enter the unlock code. and type 2945#*900# for enter the unlock menu
BakedGoodsX said:
Fabian, I could not find a way around the problem so I sold the phone. Luckily there was another e900h which was unlocked for sale. The guy followed the same steps I did but it never asked for a PUK. Weird how some phones do and others don't (especially considering both phones were from the same provider).
EDIT: Hey, try this, see if it works: Try without sim card for enter the unlock code. and type 2945#*900# for enter the unlock menu
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Hey, start the phone without sim card, but no unlock code required, no where to type.
I've a E900h where none of the 5 unlock codes provided worked for some reason. Haven't ask for PUK yet but lost as to what to do right now.
Typing 2945#*900# just produces a failed msg - top left hand corner is a file icon with lock on the left.
In our country ones you buy a sim from network provider.
they give us a card with a PUK code for the sim we buy.
Try to contact your service provider.
Unlock codes is For unlocking SIm Only.
you can switch different SIM f u have unlock codes.
it is different with SIm Pin Code.
You can get Ur PUK Code to your service Provider.
what country were u from??
PRESS THANKS IF I HELP!!
Related
here is what happened...
got my xda 2 a few weeks which was supposedly "unlocked" and installed a sim card from my local provider and i had mobile inernet for about a week and then a few days later it just stopped. i completely lost the signal and up in the connectivity section it just says "no service". i have tried a hard reset and that didnt help. i still dont know when the heck happned or what is wrong but now things have gotten even weirder. when i toggle between flight mode on and off it prompts me saying "sim card blocked. please enter PUK" does this mean my xda 2 is locked? is it possible for a device to be unlocked and then locked all over again for some reason?
i tried using the unlocking tool from this site but the one that runs off you desktop pc tells me the phone is already unlocked and the one you run off your pocket pc tells me everything is fixed but i still get prompted for the PUK?
your problem is that your SIM card is locked, not your device. This mostly happens when you try to enter the PIN code 3 times without success. The only way out is to enter the PUK code, so you can change the SIM password.
In Europe, this code is mostly given to you at signup time. Here, in the US, they make you call the telcom operator and dig it out of them, if you get a competent person on the other end of the phone line.
So, my bet is that you entered the wrong pin code for your phone -- and maybe you did this without even knowing you did it.
sigh...to tell you the truth i was hoping it was a locked xda 2...maybe that would of explained why im not getting a signal ...
You are not getting a signal because the puk is now required to access the sim/service provider. You should be able to get the puk by calling your provider or online through your providers internet site, you should then have a working phone again. To prove this to yourself just place another sim in the phone.
Hi all, I'm new here and before I tell you the problem, I appreciate all the info on these forums and the work that is put into everything. Thank you in advance.
So, I have a locked Rogers branded X10a, and I was unable to get the SIM unlock pin. So, I got the network unlock code, but whatever sim I put in, the screen always reads "no sim card" in the phone and then the activating screen loads and continues to load forever. Under settings (without a sim in the phone), there is the option for sim unlock pin, but that is the code that I am unable to get after numerous tries on different sites.
How can I get to the screen to enter the sim network unlock code if the phone in not recognizing any sim cards that I put in? Btw, I'm using AT&T. Any help would be greatly appreciated. Sorry for the length of this post and thank you.
I had similar issue my w580i. I had it after putting the unlocking code it stop recoganising SIM, havn't solution till now
Did you try using a different Rogers sim?
I don't have a rogers SIM, only AT&T. I bought the phone locked and just figured I would be able to get an unlock code like all the other phones I've had before, but no dice.
Check your pm
Sent from my X10a using XDA App
I just tried to put in my deactivated Rogers SIM card from long time ago, and I am also getting "No SIM Card" ... Not sure if your problem has anything to do with Rogers Wireless used to be "Rogers AT&T" before
If you have any friends has SIM card from different carriers, try to put those in and see if you experience "No SIM Card" issue.
Regards
Mabye it does.. I'll try and find someone with a Tmobile sim I guess.. thanks for the advice though..
Please keep me updated on this, I'm trying to unlock my X10, I got the code from cellunlock.net through the manufacturer and keeps telling me after I enter the code that it was unsuccessful.
I still can't unlock my phone either but I'm not sure about the SIM unlock code you're talking about. Are you talking about the IMEI? or the actual code that's used to unlock the phone? I've tried Mobileincanada.com but they couldn't unlock my phone and gave me a refund and I'm still waiting for this dealer on ebay. Good luck dude, keep us posted
junkk29 said:
I still can't unlock my phone either but I'm not sure about the SIM unlock code you're talking about. Are you talking about the IMEI? or the actual code that's used to unlock the phone? I've tried Mobileincanada.com but they couldn't unlock my phone and gave me a refund and I'm still waiting for this dealer on ebay. Good luck dude, keep us posted
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Got an unlock code, www.cellunlock.net
Make sure to pick the Sony Ericsson Manufacturer code it's 34.99 but well worth it. It works now.
the manufacturer unlock code is the one I got, but I just don't get the option to put it in because the phone doesn't recognize the AT&T sims that I've put into it...
Jikenda said:
the manufacturer unlock code is the one I got, but I just don't get the option to put it in because the phone doesn't recognize the AT&T sims that I've put into it...
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How old are the sim cards? If they are old, get new ones. Also, try re-installing the firmware through seus and then putting in your sim card. I never had that issue, I just had a hard time finding the code.
I had a real old one from cingular, but then I just went to AT&T and got a brand new one, but same issue. I'll try updating and see if that helps, but will the phone update without a valid sim inserted?
Jikenda said:
Hi all, I'm new here and before I tell you the problem, I appreciate all the info on these forums and the work that is put into everything. Thank you in advance.
So, I have a locked Rogers branded X10a, and I was unable to get the SIM unlock pin. So, I got the network unlock code, but whatever sim I put in, the screen always reads "no sim card" in the phone and then the activating screen loads and continues to load forever. Under settings (without a sim in the phone), there is the option for sim unlock pin, but that is the code that I am unable to get after numerous tries on different sites.
How can I get to the screen to enter the sim network unlock code if the phone in not recognizing any sim cards that I put in? Btw, I'm using AT&T. Any help would be greatly appreciated. Sorry for the length of this post and thank you.
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Click to collapse
I had that same problem. Call AT&T or go to your AT&T account online and get the PUK number. Also, did you call AT&T and told them you have a new phone? They need your phone's new IMEI number.
RumpleStealthSkin said:
I had that same problem. Call AT&T or go to your AT&T account online and get the PUK number. Also, did you call AT&T and told them you have a new phone? They need your phone's new IMEI number.
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I'm sorry, what is the PUK number for and also, why does AT&T need my IMEI number? I mean, the phone is still locked to rogers right now regardless, right?
Lots of noob questions, sorry.
Also, i already spoke to AT&T, Rogers and Sony Ericsson about the issue, but none of them are any help of course. The PUK did nothing for me either. I feel like I am running out of options here...
welcome to the club
http://forum.xda-developers.com/showthread.php?t=717414&highlight=phone+stuck
so far no solution
So, I tried repairing through PC Companion and then I also ran the update and go the newest firmware installed now, but still same problem. Phone does not recognize the AT&T when inserted and therefore, no option to enter the network unlock code. Any others have any luck/make any progress??
wow... i guess i'm in the club as well. I just got back from the Rogers store and they wouldn't let me replace the phone anymore. I've bought the manufacturer's code which is suppose to work 100% but it didn't...so desperate
Sorry to hear that...
You said the code you got didn't work? In what way? did you try to get a refund by providing video evidence?
On a side note, does anyone know how to access a keypad on the x10 that enables you to imput the left arrow, *, * left arrow method to input the code? I realize I need to have a valid rogers sim inserted in order for this to work, but I do not see how to input the arrow keys. Any suggestions? As I've said, I'm new to android and to a device with no physical keyboard, so maybe this is very simple...
thanks and good luck to others in the same spot as me right now..
Tmobile sent me the unlock code for the HD2 today. I cant figure out where to enter it. Any Ideas??? I would try and figure this out but I need to do it quick any help would be appriciated!!!!!!
Thanks.
Stingerrray
Have you inserted a a different sim card other than the tmobile sim card. Try inserting a sim card from AT&T from one of your friends that will make the phone not recognized the sim and ask you for the unlock code. Good Luck.
Either that or use the File Explorer on your phone to navigate to the \Windows folder, then once there, scroll down and run the program called "simlock.exe" and input the code to unlock your phone.
Tried the sim unlock. It took the code not sure if its unlocked or not. I ran down to wal mart and picked up a tracfone but that sim will not register. I guess I wasted 10 bucks.
Stingerrray
you have to put in a sim card from another carrier, if the phone is locked, you will get the sim lock screen where you can input the code, if it is unlocked then you won't even see the sim lock screen.
It probably didn't register the tracfone sim because it isn't activated
Ya I activated the tracfone sim but it shows no connection when I turn on phone.
It's the current thought that the HD2 doesn't support pre-paid SIMs from any carrier other than T-Mobile for whatever reason...SIM unlocked or not. Try an ATT SIM if you can and see what it does. If the SIMlock.exe program took the unlock code and didn't throw an error, then you are more than likely SIM unlocked.
Yes it did do that. A message box came up that it took the unlock code so I guess its OK.
Thanks,
Robert
BTW I tried to run the sim unlock program again and it would not run so I guess thats a good sign. What do you think?
Correct, if your device is succesfully unlocked, the simlock.exe program will cease to run.
Thanks, You have been the greatest of help.
Stingerrray
Stingerrray said:
Thanks, You have been the greatest of help.
Stingerrray
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Well if you got it to work then disregard the rest of this post, Im pretty sure tracofone runs off a diffrent type of network just like boostmobile which uses sim cards but runs of igen network not gsm and if thats the case it wont work with your phone.
Tracfone Sim Card only work on tracfone phones since they require porperiary software to read your account and display it... So thats why it wont connect since it requres the tacfone software whitch is not avaible to the public and woudn't work on anyother phone
Hi, i bought atrix and try to enter unlock code.The phone was lock cannot work in at&t or other carrier. When inset the at&t sim it show message "sim network unlock pin",when i enter an unlock code,it says "network unlock unsuccessful". I put in another sim - the samse resault. I bought 2 unlock codes for it - the samse situation. I live not in usa so i can not call to atst. Please help. What should i do?
Answers - throw in the garbage, or gift it to me or something like it will not be accepted
zveriu said:
Hi, i bought atrix and try to enter unlock code.The phone was lock cannot work in at&t or other carrier. When inset the at&t sim it show message "sim network unlock pin",when i enter an unlock code,it says "network unlock unsuccessful". I put in another sim - the samse resault. I bought 2 unlock codes for it - the samse situation. I live not in usa so i can not call to atst. Please help. What should i do?
Answers - throw in the garbage, or gift it to me or something like it will not be accepted
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Click to collapse
where did you get your unlock code from? i hear good things about http://cellunlock.net
You realize that AT&T gives you 5 free unlock codes a year....do you have AT&T or know someone who does?
just call at&t and ask for it, you'll give em your imei and they give you code and poof!
theres a blackout period of 6months after launch for at&t to NOT give the codes out past that its whoever asks.
atrix came up to anyone that asks mode in august i believe.(had mine unlocked for my euro trip
But there is a problem - I live in Ukraine dood And i can not call to ATsT
your only option would be to purchase an unlock code online for like $15.
Just call AT&T - they should give you the code
I suspect that the seller blocked phone. Found in that kind of thing A Hard Lock is a permanent carrier lock.Your phone will become hard locked by attempting to enter an incorrect unlock code more times than your phone allows, permanently locking the phone to the current carrier. Each phone manufacture has a different limit for the amount of unsuccessful attempts before the device becomes hard locked. The standard amount for Nokia, Samsung and Motorola is 5 attempts. The standard amount for LG and Blackberry is 10 attempts. The messages below are examples of what a Hard Locked phone will display. To test this needed to be done: Power on the phone with a Not Accepted Sim card. The phone will display "Sim Network Unlock Pin". In order to find how many attempts you have remaining you must enter a invalid code. You can do this by entering all zeros "0" as the unlock code which will be either, 8 or 16 digits depending on model. This will give you a Network Unlock Request Failure and a message "Number of Attempts Remaining: #" will display on the screen. If your phone is Hard Locked it will display "Number of Attempts Remaining: 0" andyou should not proceed with purchasing an Unlock code as your phone is permanently locked. Motorola phones come from the factory with five attempts. This is how it turned out. Tell me please what to do in such cases.
I work as a repair tech for a used cell phone company. I recently had this quantum come across my desk to be unlocked. OK, no biggie, I order up the unlock code, It comes in, I put my store sim (incorrect sim, non at&t) in to get the unlock screen to pop up, Instead, I get a puk code error. Now I know for a fact that my store sim does NOT have a puk lock on it, I took it out and put it in 5 other unlocked phones on my desk, and it worked fine in each of them. Is there some sort of glitch with the quantum that causes this that anyone knows about. Maybe something in the software corrupted? I cant unlock the phone, If I cant get past this PUK crap. Thanks.
EDIT: I "have" done both a hard reset using key combinations on start up, as well as a full phone reset through the menus, didnt help.
just tried a few t-mobile sim cards as well as a couple other non-at&t providers, it asks for puk code regardless of the sim as long as its not at&t.
Sounds like someone's done something weird to that phone. My Quantum unlocked from AT&T with no problems at all.
You need to call the company the cell phone is from (at&t) to get the puk code, I have heard about this before
scoobysnacks said:
You need to call the company the cell phone is from (at&t) to get the puk code, I have heard about this before
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Unfortunately, when we buy used phones from people, they rarely have the sim in them. I'm pretty sure you have to have the sim that the original PUK code was attached to, to get the code from AT&T. Guess we'll just have to resell this one as AT&T only...
I have the PUK code and nothing happens. Is asking me to the PUK code again and again.
The phone is locked to the ATT, think so or something weird that nobody knows, cause is impossible to fix.
seems like an LG issue, i'm having the same issue with an LG E900 Optimus 7.
ADAMCARR89 said:
seems like an LG issue, i'm having the same issue with an LG E900 Optimus 7.
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And, what do you do Adam?
In my case, the Rebel Sim doesn't work.
it's been permanently locked to at&t ( if you have bought it from them) or whatever ..... because of too many (usually 5) wrong unlock attempts . you can't unlock the device using unlock code . you gona need some software to unlock it through usb cable