Database Users

CID unlock,/SIM Unlock for HD2 TMOUS?

I have read in another thread that the HD2 doesn't need a CID unlock like my Topaz did for SIM unlock. The HSPL would do this for HD2!
Well first thing I would like to know is: Is this true?
Second thing is: If this is true, it is also true for T-Mobile US HD2?
Thanks.
Santroph.

Hi. What I do know is that you can get the sim unlock code from T-mobile. I just called them yesterday and asked for a unlock code. They said emailing me the code in 24 hrs. Hopefully they will do.

Is anyone besides me just a little annoyed at the people who say "I just talked to T-Mobile and I should have my code in 24hrs" but not one post actually saying they received their code and their phone is unlocked?
Why even bother posting?

I've been with T-Mobile for years, and they have provided an unlock code for me a number of times. You just have to request one. It used to be that you'd need to have been with them for 90 days, now it's 14 days after you've bought the device or signed a new contract.

Here is the email I got from Tmobile..
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXXX
IMEI: 3XXXXXXXXXXX
Thank you for taking the time to contact T-Mobile. We have forwarded your request to the manufacturer. These requests normally take 24-48 hours, but may sometimes take longer based on circumstances that are not under our control. Please allow 14 days before submitting a duplicate request. If no response has been received after 14 days, please submit a new request.
NOTE: Since T-Mobile is requesting an unlock code from the manufacturer we cannot guarantee the response time or that a unlock code will be provided.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.

excuse me for being noob, but what do we do with the code after recieveing it?
are we supposed to plug it in somewhere?

wdasilva said:
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXXX
IMEI: 3XXXXXXXXXXX
[snip]
Sim Unlock Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
Wtf, I called in my request March 25th, and I didn't even get a confirmation email. I called them two times in between, and was told first time wait 24 hours, 2nd time wait 78 hours. I've been on pre-paid sim for over 2 months now too.

my friend still hasnt got his code from T-Mobile..he is getting pissed...i can use my hd2 with all its glory but hes limited to wifi..and let me add it was hell trying to get these phones ugh...but it was so worth the highspeed drives to 2 different towns outside of Houston, Tx..man so worth it lols

I've had three phones unlocked by tmobile. just call them and tell them you're going abroad and you need you phone unlocked. i do not think they will unlock it soon as you get it. the email said you have to have been on the tmobile plan for at least 90 days before requesting unlock code. make sure you verify 3 times your IMEiwith the operators because I've had them get it wrong a few times. its frustrating and delays you getting your code. if all goes well, you get it in bout 24 hours.

I did request and RECEIVED unlock code from TMobile for about 10 times w/o much problem. Those code DO work and you dont need to reenter them after soft/hard reset.
They DO check that you are with them for 90 days. In fact you can request 1 unlock code every 90 days. Just call and tell that you are going overseas and need your phone to be unlocked. They will try to offer you those terrible "international" deals. Deny them, nothing beats local SIM
As been said - verify IMEI code and your phone model several times with TMO Rep, because couple times they DID send me wrong codes.
They send you email with unlock code and ALSO unlock INSTRUCTIONS specific for your phone.

bogdatov said:
I did request and RECEIVED unlock code from TMobile for about 10 times w/o much problem. Those code DO work and you dont need to reenter them after soft/hard reset.
They DO check that you are with them for 90 days. In fact you can request 1 unlock code every 90 days. Just call and tell that you are going overseas and need your phone to be unlocked. They will try to offer you those terrible "international" deals. Deny them, nothing beats local SIM
As been said - verify IMEI code and your phone model several times with TMO Rep, because couple times they DID send me wrong codes.
They send you email with unlock code and ALSO unlock INSTRUCTIONS specific for your phone.
Click to expand...
Click to collapse
If you've purchased outright and are a current pre/postpaid customer, there's not waiting period, as listed on their policy.

Thanks for all the replies guys.
My problem is a little different. I'm intending to buy a HD2 from T-mobile while in US this April, BUT I'm from Brazil and I do not intend to have a plan with T-Mobile US. I would like to have my HD2 unlocked so I could use it in Brazil, if TMOUS can't do it or won't do it because I won't have a plan with them, how can I do it? Does anyone know a unlock store in Miami ou Orlando?
I'm not willing to do it from internet sites, I really don't trust them to give my IMEI.
Thanks.
Santroph.

santroph said:
Thanks for all the replies guys.
My problem is a little different. I'm intending to buy a HD2 from T-mobile while in US this April, BUT I'm from Brazil and I do not intend to have a plan with T-Mobile US. I would like to have my HD2 unlocked so I could use it in Brazil, if TMOUS can't do it or won't do it because I won't have a plan with them, how can I do it? Does anyone know a unlock store in Miami ou Orlando?
I'm not willing to do it from internet sites, I really don't trust them to give my IMEI.
Thanks.
Santroph.
Click to expand...
Click to collapse
pay the phone right out and call tmobile and tell them u r going out of the country and need it unlocked make sure u tell them u pay for the phone in full and get a month to month contact that way u can cancel it when u get the phone unlocked.

* bangs head on desk *

Hey guys just an update, I got this email today trying the unlock code and it worked.... I am now using my HTC HD2 on the Bell network in canada
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXX
IMEI: XXXXXXXXXX
Unlock Code: XXXXXX
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.

I'm surprised TMo doesn't just give you the unlock code on your account page.. AT&T does that now, when you sign into your account online.
Hrm.

edgie168 said:
I'm surprised TMo doesn't just give you the unlock code on your account page.. AT&T does that now, when you sign into your account online.
Hrm.
Click to expand...
Click to collapse
I don't have an account with Tmo... I bought the phne outright, faxed them the reciept and recieved the code 48 hours later via email
I thought I might have to wait for the 14 day buyers remorse period but that was not the case.
I guess it helped that I told them I live in Canada and could not go back to the USA to return the phone anyways

ljwnow said:
Hi. What I do know is that you can get the sim unlock code from T-mobile. I just called them yesterday and asked for a unlock code. They said emailing me the code in 24 hrs. Hopefully they will do.
Click to expand...
Click to collapse
did you get it yet ???

I paid for my phone in full from a T-Mobile dealer. I have ATT and I told their phone rep this when I called TMo. They painlessly provided me with the unlock code after I faxed a copy of my receipt of purchase. The code works perfectly fine and the phone connected to ATT immediately.
No problems whatsoever.

wdasilva said:
Hey guys just an update, I got this email today trying the unlock code and it worked.... I am now using my HTC HD2 on the Bell network in canada
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXXX
IMEI: XXXXXXXXXX
Unlock Code: XXXXXX
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
My heart has just broke, The HTC HD2 will NOT work on Bell Mobility Network, if you want this phone is Canada you must have a Rogers Card. I put it my friends Rogers Sim card and it worked, my Bell Sim does not.
My loss will be some other Canadian's gain.... I will be selling it (tear)

Quick question for anyone who unlocked their HD2

Hey, for anyone that unlocked your HD2 through t-mobile, I was just wondering, how many digits was the unlock code they gave you? because I had my friend call T-mobile to ask for a unlock code for my HD2 even though I am not a customer of theirs (He is), and he gave them my imei number but didnt tell them that the imei was for an HD2, and he has a samsung phone, so this is what the email said
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your Samsung device. For Unlock code you will enter the 8 digit code that we have provided you.
Enter: #7465625*638*Unlock Code#
NOTE: Network Personalization Cancelled should display once unlocked. "Not Yet Personalized" will be displayed if it has already been unlocked.
It is very important that the instructions are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
so, could they have mistakenly sent me an unlock code for his phone even though they used my imei or its really the code for my phone
appreciate any help

Money2g said:
Hey, for anyone that unlocked your HD2 through t-mobile, I was just wondering, how many digits was the unlock code they gave you? because I had my friend call T-mobile to ask for a unlock code for my HD2 even though I am not a customer of theirs (He is), and he gave them my imei number but didnt tell them that the imei was for an HD2, and he has a samsung phone, so this is what the email said
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your Samsung device. For Unlock code you will enter the 8 digit code that we have provided you.
Enter: #7465625*638*Unlock Code#
NOTE: Network Personalization Cancelled should display once unlocked. "Not Yet Personalized" will be displayed if it has already been unlocked.
It is very important that the instructions are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
so, could they have mistakenly sent me an unlock code for his phone even though they used my imei or its really the code for my phone
appreciate any help
Click to expand...
Click to collapse
Dude, You should've gotten 8 Digits from TMO for unlocking your HTC HD2. Also based on the email you have posted the code is for a Samsung. Your Email should've looked like this:
Unlock Code: 12345678
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I hope this helps.

spencer911 said:
Dude, You should've gotten 8 Digits from TMO for unlocking your HTC HD2. Also based on the email you have posted the code is for a Samsung. Your Email should've looked like this:
Unlock Code: 12345678
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I hope this helps.
Click to expand...
Click to collapse
Thanks and Yes, I did get an 8 digit code, but the imei number i gave them in order to find the unlock code was from my htc HD2, but TMO thinks i am trying to unlock the samsung phone, but they mustve found the code in the system based on the imei number is what I'm asking. I am going to try it on my phone later on, but I just wanted to ask this before I tried

Just be careful when you enter the code coz the instructions for entering it is very different from what i have. If it didn't work once don't try it again. Good Luck!

what is the amount of tries you have on the HD2 before it locks permanantly?

ok so I just found out that the code they gave me was actually for the samsung phone, it was a good thing that I didnt use it

T-mobile is a bit odd...

So I bought my HD2 2 weeks after they came out. Shortly after I tried buying an unlock code for my phone because t-mobiles service in my area is kind of come and go. Unfortunatly I have one of the 35777 Phones so after 4 attempts with 4 different sites failing at getting a code, I tried emailing tmobile to see if they would give me a code as they already told me they dont have service in my area. They told me to fax them a copy of my invoice proving I paid full price for the thing, so I did. About a week later they got back to me and said that due to the fact that I bought it from a site that was not one of their approved retailers I couldnt get an unlock code. So about a week and a half ago I went to a tmobile store and got the darn thing setup anyways. I get some service in this area, just not much. Now about 3 days ago, I get an email from t-mobile that looks like this:
T-Mobile Sim Unlock Request
Sim Unlock Reference: *******
IMEI: 35777*********
Unlock Code: ********
Thank you for taking the time to contact T-Mobile. Below you will see the Instructions for unlocking your HTC device.
1. Insert the foreign SIM card
2. Power on the device and the display should read "Please input unlock code"
3. Enter the unlock code and the device should display "Phone is unlocked."
4. Allow the phone to scan the network (or manually click on the antenna icon to do this)
It is very important that the instructions and SIM unlock code are entered correctly as listed. If you receive an error message while performing the instructions do not make any further attempts to unlock the handset. Please be aware that if an excessive amount of incorrect attempts are made, the phone will be permanently locked. You will need to verify the IMEI by pressing *#06# and contact Customer Care for support.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
I kind of find this a bit odd. They tell me I cant get the number, then about a month later they randomly mail it to me anyway.

sounds kind of odd... have you always had tmobile or did you just sign up to purchase the hd2?

Neither, I had at&t before, Wanted to buy it and unlock it to use with at&t but in the process realized at&t's service is a bit of a ripoff. Atleast it is with standard plans. Wanted to try and use my hd2 with a gophone card but it doesnt seem to want to work.

LG Optimus Unlock -- Strange Security?

Hey guys, strange problem:
Got a Telus LG Optimus 7. Want to unlock it to Rogers. Got the unlock code, however when I use my Rogers SIM the Optimus asks for a 'PUK' number.
Long story short, I called Rogers, they gave me the PUK for my SIM. When I enter it I get 'SIM Error'. So I went to a Rogers store and got a new SIM card with a new PUK--same error. Tried someone else's Roger's SIM--still asks for PUK.
I called around, no one has any idea what's going on. Google can barely help. Telus tells me I have to pay $50 to get it off their network, but I can't trust the rep knew what the problem was and they won't just give me an unlock code I already have. A 'cell phone repair shop' tells me LG phones are impossible to unlock anyway (? really?). So my question is:
How do I unlock this phone? What kind of security is this (could the PUK refer to someother other than a SIM's PUK)? Anyone have experience unlocking a Telus Optimus? Can I flash this thing and see if it'll bypass the PUK part?
Any help would be deeply appreciated. Other wise I have to try and resell this phone.

So, I re-flashed the phone anyway, just to see if it works.
Now it's a little different. Now it asks for a PUK and once I enter that it tells me to create a PIN. When I do it says SIM ERROR! So while I can get a little farther it still errors out!
I've tried both the Telus flash and the Mexico flash.
So if it's not the firmware, what could be causing this?!

PIN & PUK security depends on SIM card functionality, in this case phone software is transparent and does not verify PIN. IMHO it looks like incompatibility between SIM card and WP7 phone or strange configured SIM card. Try on another non-WP7 phone, maybe if you set or disable PIN code card will function on WP7 phone.

Thanks for the tip elektryk. I think you're on to something.
I have tried the SIM in a non-WP7 phone. It works fine. I put it in both an iPhone and BB. Using the iPhone I created a PIN then tried the Optimus. It now asks for a SIM pin--which I input, then goes back to the PUK screen which still fails.
It seems to be a very strange incompatibility with the SIM, even though I've read reports of Telus Optimus being unlocked for Rogers SIMs.
Bad luck I suppose?

I have exactly the same problem. I put a SIM with PIN security enabled, and after I enter the correct PIN requests the PUK!! and if I disable the PIN secure, request inmediatly for the PUK. The Phone say: Your phone is Blocked. Contact the Service provider for an unlock code.--- the only problem is that I don't use the AT&T service, so I can't contact them!! HELP!!!!!!!!!!

Fabian, I could not find a way around the problem so I sold the phone. Luckily there was another e900h which was unlocked for sale. The guy followed the same steps I did but it never asked for a PUK. Weird how some phones do and others don't (especially considering both phones were from the same provider).
EDIT: Hey, try this, see if it works: Try without sim card for enter the unlock code. and type 2945#*900# for enter the unlock menu

BakedGoodsX said:
Fabian, I could not find a way around the problem so I sold the phone. Luckily there was another e900h which was unlocked for sale. The guy followed the same steps I did but it never asked for a PUK. Weird how some phones do and others don't (especially considering both phones were from the same provider).
EDIT: Hey, try this, see if it works: Try without sim card for enter the unlock code. and type 2945#*900# for enter the unlock menu
Click to expand...
Click to collapse
Hey, start the phone without sim card, but no unlock code required, no where to type.

I've a E900h where none of the 5 unlock codes provided worked for some reason. Haven't ask for PUK yet but lost as to what to do right now.
Typing 2945#*900# just produces a failed msg - top left hand corner is a file icon with lock on the left.

In our country ones you buy a sim from network provider.
they give us a card with a PUK code for the sim we buy.
Try to contact your service provider.
Unlock codes is For unlocking SIm Only.
you can switch different SIM f u have unlock codes.
it is different with SIm Pin Code.
You can get Ur PUK Code to your service Provider.
what country were u from??
PRESS THANKS IF I HELP!!

Bought Second hand phone - sim network unlock pin?

Hi,
I just purchased an as new unlocked note 4 from someone on gumtree, they have been posting for years so don't think i have a dodgy phone, i sent my brother to pick the phone up from their home while i was working and he said they unlocked the password while he was there.
But i have just tried a couple of sims and i get the message " sim network unlock pin"
I have tried to contact the person but he works away off shore and don't know when he will get back or reply.
Is there a way to get by this and get my sim working?.......i was planning on rooting the phone anyway.
Thanks for any replies!

You will need to get the unlock code because it's locked to a particular network.
You can usually tell which network it's locked to because it has bloatware from that network installed.
Also in the settings on "about phone" tab it should give you some letters at the end of the firmware version which will tell you what network.
Mine was locked to O2 and I used this guy.
Gave me code in a few hours.

jh787 said:
You will need to get the unlock code because it's locked to a particular network.
You can usually tell which network it's locked to because it has bloatware from that network installed.
Also in the settings on "about phone" tab it should give you some letters at the end of the firmware version which will tell you what network.
Mine was locked to O2 and I used this guy.
Gave me code in a few hours.
Click to expand...
Click to collapse
Hi, There does not seem to be any bloatware installed from any network....the phone does look like a bought unlocked phone. Maybe the owner has put a sim lock on the phone himself?

download the Samsung Info app from Play Store, it should tell you eveything you need to know(root wont unlock network)and no way the seller put a network lock, in terms of unlocking you'll need the code. Some service providers supply them at no fee and some at a fee, alternatively you have a plethora of online options usually at a small cost to provide code, gl.