I work as a repair tech for a used cell phone company. I recently had this quantum come across my desk to be unlocked. OK, no biggie, I order up the unlock code, It comes in, I put my store sim (incorrect sim, non at&t) in to get the unlock screen to pop up, Instead, I get a puk code error. Now I know for a fact that my store sim does NOT have a puk lock on it, I took it out and put it in 5 other unlocked phones on my desk, and it worked fine in each of them. Is there some sort of glitch with the quantum that causes this that anyone knows about. Maybe something in the software corrupted? I cant unlock the phone, If I cant get past this PUK crap. Thanks.
EDIT: I "have" done both a hard reset using key combinations on start up, as well as a full phone reset through the menus, didnt help.
just tried a few t-mobile sim cards as well as a couple other non-at&t providers, it asks for puk code regardless of the sim as long as its not at&t.
Sounds like someone's done something weird to that phone. My Quantum unlocked from AT&T with no problems at all.
You need to call the company the cell phone is from (at&t) to get the puk code, I have heard about this before
scoobysnacks said:
You need to call the company the cell phone is from (at&t) to get the puk code, I have heard about this before
Click to expand...
Click to collapse
Unfortunately, when we buy used phones from people, they rarely have the sim in them. I'm pretty sure you have to have the sim that the original PUK code was attached to, to get the code from AT&T. Guess we'll just have to resell this one as AT&T only...
I have the PUK code and nothing happens. Is asking me to the PUK code again and again.
The phone is locked to the ATT, think so or something weird that nobody knows, cause is impossible to fix.
seems like an LG issue, i'm having the same issue with an LG E900 Optimus 7.
ADAMCARR89 said:
seems like an LG issue, i'm having the same issue with an LG E900 Optimus 7.
Click to expand...
Click to collapse
And, what do you do Adam?
In my case, the Rebel Sim doesn't work.
it's been permanently locked to at&t ( if you have bought it from them) or whatever ..... because of too many (usually 5) wrong unlock attempts . you can't unlock the device using unlock code . you gona need some software to unlock it through usb cable
Related
I've not seen a post on how to unlock the XDA if you do have the unlock code from t-mobile. I sent them an e-mail, they responded, quite quickly I might add. Gave me the number for my phone.
But without a non-t-mobile SIM card to insert (which would force it to prompt me to unlock... as I understand it) how do I get my PPC to accept the unlock code?
thanks
Eric
Just use the XDA developer xda-unlock tool :wink:
When you insert another SIM card, it'll ask for that code. That's what I am guessing.
you need to get a sim from another company. they do not sell them at the stores. i was fortunate to have a friend who lent me his to unlock mine. check with friends to see if they have a different carriers sim otherwise i would check ebay.
You are correct. When you insert another carrier's SIM, you will be prompted to enter the unlock code. Best bet is to borrow a SIM from a friend who is an ATTWS GSM subscriber. My understanding is that you only get prompted for the code the first time (but I'm also unsure whether this will survive across a cold reset).
This is indeed what happens. I am a T-Mo customer and requested my SIM unlock code. They never actually sent it to me, I had to call back and the body of the email was there in the support log... anyhoo... when I took it to Canada I purchased a Rogers AT&T SIM card and sure enough when we put it in, it asked for the code. Simple as that!
NOTE: Rogers AT&T service is absolutely TERRIBLE in Halifax, NS and its surrounding area.
Hi all, I'm new here and before I tell you the problem, I appreciate all the info on these forums and the work that is put into everything. Thank you in advance.
So, I have a locked Rogers branded X10a, and I was unable to get the SIM unlock pin. So, I got the network unlock code, but whatever sim I put in, the screen always reads "no sim card" in the phone and then the activating screen loads and continues to load forever. Under settings (without a sim in the phone), there is the option for sim unlock pin, but that is the code that I am unable to get after numerous tries on different sites.
How can I get to the screen to enter the sim network unlock code if the phone in not recognizing any sim cards that I put in? Btw, I'm using AT&T. Any help would be greatly appreciated. Sorry for the length of this post and thank you.
I had similar issue my w580i. I had it after putting the unlocking code it stop recoganising SIM, havn't solution till now
Did you try using a different Rogers sim?
I don't have a rogers SIM, only AT&T. I bought the phone locked and just figured I would be able to get an unlock code like all the other phones I've had before, but no dice.
Check your pm
Sent from my X10a using XDA App
I just tried to put in my deactivated Rogers SIM card from long time ago, and I am also getting "No SIM Card" ... Not sure if your problem has anything to do with Rogers Wireless used to be "Rogers AT&T" before
If you have any friends has SIM card from different carriers, try to put those in and see if you experience "No SIM Card" issue.
Regards
Mabye it does.. I'll try and find someone with a Tmobile sim I guess.. thanks for the advice though..
Please keep me updated on this, I'm trying to unlock my X10, I got the code from cellunlock.net through the manufacturer and keeps telling me after I enter the code that it was unsuccessful.
I still can't unlock my phone either but I'm not sure about the SIM unlock code you're talking about. Are you talking about the IMEI? or the actual code that's used to unlock the phone? I've tried Mobileincanada.com but they couldn't unlock my phone and gave me a refund and I'm still waiting for this dealer on ebay. Good luck dude, keep us posted
junkk29 said:
I still can't unlock my phone either but I'm not sure about the SIM unlock code you're talking about. Are you talking about the IMEI? or the actual code that's used to unlock the phone? I've tried Mobileincanada.com but they couldn't unlock my phone and gave me a refund and I'm still waiting for this dealer on ebay. Good luck dude, keep us posted
Click to expand...
Click to collapse
Got an unlock code, www.cellunlock.net
Make sure to pick the Sony Ericsson Manufacturer code it's 34.99 but well worth it. It works now.
the manufacturer unlock code is the one I got, but I just don't get the option to put it in because the phone doesn't recognize the AT&T sims that I've put into it...
Jikenda said:
the manufacturer unlock code is the one I got, but I just don't get the option to put it in because the phone doesn't recognize the AT&T sims that I've put into it...
Click to expand...
Click to collapse
How old are the sim cards? If they are old, get new ones. Also, try re-installing the firmware through seus and then putting in your sim card. I never had that issue, I just had a hard time finding the code.
I had a real old one from cingular, but then I just went to AT&T and got a brand new one, but same issue. I'll try updating and see if that helps, but will the phone update without a valid sim inserted?
Jikenda said:
Hi all, I'm new here and before I tell you the problem, I appreciate all the info on these forums and the work that is put into everything. Thank you in advance.
So, I have a locked Rogers branded X10a, and I was unable to get the SIM unlock pin. So, I got the network unlock code, but whatever sim I put in, the screen always reads "no sim card" in the phone and then the activating screen loads and continues to load forever. Under settings (without a sim in the phone), there is the option for sim unlock pin, but that is the code that I am unable to get after numerous tries on different sites.
How can I get to the screen to enter the sim network unlock code if the phone in not recognizing any sim cards that I put in? Btw, I'm using AT&T. Any help would be greatly appreciated. Sorry for the length of this post and thank you.
Click to expand...
Click to collapse
I had that same problem. Call AT&T or go to your AT&T account online and get the PUK number. Also, did you call AT&T and told them you have a new phone? They need your phone's new IMEI number.
RumpleStealthSkin said:
I had that same problem. Call AT&T or go to your AT&T account online and get the PUK number. Also, did you call AT&T and told them you have a new phone? They need your phone's new IMEI number.
Click to expand...
Click to collapse
I'm sorry, what is the PUK number for and also, why does AT&T need my IMEI number? I mean, the phone is still locked to rogers right now regardless, right?
Lots of noob questions, sorry.
Also, i already spoke to AT&T, Rogers and Sony Ericsson about the issue, but none of them are any help of course. The PUK did nothing for me either. I feel like I am running out of options here...
welcome to the club
http://forum.xda-developers.com/showthread.php?t=717414&highlight=phone+stuck
so far no solution
So, I tried repairing through PC Companion and then I also ran the update and go the newest firmware installed now, but still same problem. Phone does not recognize the AT&T when inserted and therefore, no option to enter the network unlock code. Any others have any luck/make any progress??
wow... i guess i'm in the club as well. I just got back from the Rogers store and they wouldn't let me replace the phone anymore. I've bought the manufacturer's code which is suppose to work 100% but it didn't...so desperate
Sorry to hear that...
You said the code you got didn't work? In what way? did you try to get a refund by providing video evidence?
On a side note, does anyone know how to access a keypad on the x10 that enables you to imput the left arrow, *, * left arrow method to input the code? I realize I need to have a valid rogers sim inserted in order for this to work, but I do not see how to input the arrow keys. Any suggestions? As I've said, I'm new to android and to a device with no physical keyboard, so maybe this is very simple...
thanks and good luck to others in the same spot as me right now..
Tmobile sent me the unlock code for the HD2 today. I cant figure out where to enter it. Any Ideas??? I would try and figure this out but I need to do it quick any help would be appriciated!!!!!!
Thanks.
Stingerrray
Have you inserted a a different sim card other than the tmobile sim card. Try inserting a sim card from AT&T from one of your friends that will make the phone not recognized the sim and ask you for the unlock code. Good Luck.
Either that or use the File Explorer on your phone to navigate to the \Windows folder, then once there, scroll down and run the program called "simlock.exe" and input the code to unlock your phone.
Tried the sim unlock. It took the code not sure if its unlocked or not. I ran down to wal mart and picked up a tracfone but that sim will not register. I guess I wasted 10 bucks.
Stingerrray
you have to put in a sim card from another carrier, if the phone is locked, you will get the sim lock screen where you can input the code, if it is unlocked then you won't even see the sim lock screen.
It probably didn't register the tracfone sim because it isn't activated
Ya I activated the tracfone sim but it shows no connection when I turn on phone.
It's the current thought that the HD2 doesn't support pre-paid SIMs from any carrier other than T-Mobile for whatever reason...SIM unlocked or not. Try an ATT SIM if you can and see what it does. If the SIMlock.exe program took the unlock code and didn't throw an error, then you are more than likely SIM unlocked.
Yes it did do that. A message box came up that it took the unlock code so I guess its OK.
Thanks,
Robert
BTW I tried to run the sim unlock program again and it would not run so I guess thats a good sign. What do you think?
Correct, if your device is succesfully unlocked, the simlock.exe program will cease to run.
Thanks, You have been the greatest of help.
Stingerrray
Stingerrray said:
Thanks, You have been the greatest of help.
Stingerrray
Click to expand...
Click to collapse
Well if you got it to work then disregard the rest of this post, Im pretty sure tracofone runs off a diffrent type of network just like boostmobile which uses sim cards but runs of igen network not gsm and if thats the case it wont work with your phone.
Tracfone Sim Card only work on tracfone phones since they require porperiary software to read your account and display it... So thats why it wont connect since it requres the tacfone software whitch is not avaible to the public and woudn't work on anyother phone
Hey guys, strange problem:
Got a Telus LG Optimus 7. Want to unlock it to Rogers. Got the unlock code, however when I use my Rogers SIM the Optimus asks for a 'PUK' number.
Long story short, I called Rogers, they gave me the PUK for my SIM. When I enter it I get 'SIM Error'. So I went to a Rogers store and got a new SIM card with a new PUK--same error. Tried someone else's Roger's SIM--still asks for PUK.
I called around, no one has any idea what's going on. Google can barely help. Telus tells me I have to pay $50 to get it off their network, but I can't trust the rep knew what the problem was and they won't just give me an unlock code I already have. A 'cell phone repair shop' tells me LG phones are impossible to unlock anyway (? really?). So my question is:
How do I unlock this phone? What kind of security is this (could the PUK refer to someother other than a SIM's PUK)? Anyone have experience unlocking a Telus Optimus? Can I flash this thing and see if it'll bypass the PUK part?
Any help would be deeply appreciated. Other wise I have to try and resell this phone.
So, I re-flashed the phone anyway, just to see if it works.
Now it's a little different. Now it asks for a PUK and once I enter that it tells me to create a PIN. When I do it says SIM ERROR! So while I can get a little farther it still errors out!
I've tried both the Telus flash and the Mexico flash.
So if it's not the firmware, what could be causing this?!
PIN & PUK security depends on SIM card functionality, in this case phone software is transparent and does not verify PIN. IMHO it looks like incompatibility between SIM card and WP7 phone or strange configured SIM card. Try on another non-WP7 phone, maybe if you set or disable PIN code card will function on WP7 phone.
Thanks for the tip elektryk. I think you're on to something.
I have tried the SIM in a non-WP7 phone. It works fine. I put it in both an iPhone and BB. Using the iPhone I created a PIN then tried the Optimus. It now asks for a SIM pin--which I input, then goes back to the PUK screen which still fails.
It seems to be a very strange incompatibility with the SIM, even though I've read reports of Telus Optimus being unlocked for Rogers SIMs.
Bad luck I suppose?
I have exactly the same problem. I put a SIM with PIN security enabled, and after I enter the correct PIN requests the PUK!! and if I disable the PIN secure, request inmediatly for the PUK. The Phone say: Your phone is Blocked. Contact the Service provider for an unlock code.--- the only problem is that I don't use the AT&T service, so I can't contact them!! HELP!!!!!!!!!!
Fabian, I could not find a way around the problem so I sold the phone. Luckily there was another e900h which was unlocked for sale. The guy followed the same steps I did but it never asked for a PUK. Weird how some phones do and others don't (especially considering both phones were from the same provider).
EDIT: Hey, try this, see if it works: Try without sim card for enter the unlock code. and type 2945#*900# for enter the unlock menu
BakedGoodsX said:
Fabian, I could not find a way around the problem so I sold the phone. Luckily there was another e900h which was unlocked for sale. The guy followed the same steps I did but it never asked for a PUK. Weird how some phones do and others don't (especially considering both phones were from the same provider).
EDIT: Hey, try this, see if it works: Try without sim card for enter the unlock code. and type 2945#*900# for enter the unlock menu
Click to expand...
Click to collapse
Hey, start the phone without sim card, but no unlock code required, no where to type.
I've a E900h where none of the 5 unlock codes provided worked for some reason. Haven't ask for PUK yet but lost as to what to do right now.
Typing 2945#*900# just produces a failed msg - top left hand corner is a file icon with lock on the left.
In our country ones you buy a sim from network provider.
they give us a card with a PUK code for the sim we buy.
Try to contact your service provider.
Unlock codes is For unlocking SIm Only.
you can switch different SIM f u have unlock codes.
it is different with SIm Pin Code.
You can get Ur PUK Code to your service Provider.
what country were u from??
PRESS THANKS IF I HELP!!
I'm having a dispute with tmousa regarding them locking my phone to their network. I own my phone but put one of their prepaid sim cards in my phone. I guess they thought it was one of their phones and they locked my imei number to their network. Now for over a month I have been trying to get them to provide me with the network sim unlock pin so I can take my phone to another network but they're saying my phone has been modified and they can't find my imei number in their database so my phone is basically a brick now. They claimed they contacted HTC to get the number with no luck. Is there anything that I can possibly do now? Thanks.
11PCX said:
I'm having a dispute with tmousa regarding them locking my phone to their network. I own my phone but put one of their prepaid sim cards in my phone. I guess they thought it was one of their phones and they locked my imei number to their network. Now for over a month I have been trying to get them to provide me with the network sim unlock pin so I can take my phone to another network but they're saying my phone has been modified and they can't find my imei number in their database so my phone is basically a brick now. They claimed they contacted HTC to get the number with no luck. Is there anything that I can possibly do now? Thanks.
Click to expand...
Click to collapse
IMO you should contact one of the ebay's unlockers and check if your IMEI is unlockable(it is cheap to unlock, about 2-5US$).
11PCX said:
I'm having a dispute with tmousa regarding them locking my phone to their network. I own my phone but put one of their prepaid sim cards in my phone. I guess they thought it was one of their phones and they locked my imei number to their network. Now for over a month I have been trying to get them to provide me with the network sim unlock pin so I can take my phone to another network but they're saying my phone has been modified and they can't find my imei number in their database so my phone is basically a brick now. They claimed they contacted HTC to get the number with no luck. Is there anything that I can possibly do now? Thanks.
Click to expand...
Click to collapse
Did you give them imei number shown in the phone software (not the back)?
Wow thanks for the eBay tip! Just paid for the code so waiting for it now... I thought this was a different type of lock. I thought the Rom itself (tbd sense) unlocked the phone to other networks but I tried a wipe and re-flash and it was still locked so I should have asked the question sooner. Will post the result.
11PCX said:
Wow thanks for the eBay tip! Just paid for the code so waiting for it now... I thought this was a different type of lock. I thought the Rom itself (tbd sense) unlocked the phone to other networks but I tried a wipe and re-flash and it was still locked so I should have asked the question sooner. Will post the result.
Click to expand...
Click to collapse
Also just so you know it was not the sim card you put in it that placed a lock on the device to just use T-Mobile. The lock was on the device from factory, all US cellular providers do this to all devices they sell. It is a effort by the providers to keep you from changing providers so easily. They figure if you have to buy another device to change providers you would not be so willing to change to another provider because it will hit you in the pocket book harder. It is a very under handed practice in my opinion and should not be illegal. We pay for ower devices and should be able to use them how we want and with what ever provider we want. But then again we live in the worlds greatest country right.......what a joke.
I have had an HD2 since they first arrived at T-Mobile. As stated, all phones in the US are carrier locked by default.
It was easy for me to have mine unlocked. I called T-Mobile and told them I would be traveling out of the country. I asked for the unlock, gave them my IMEI, and serial (maybe). That was all it took. I got a text message with the code.