Database Users

Exchange Your AT&T Pre-Ordered Phone For In-Store

I think the pre-ordered ones were a beta firmware or were pre-production, because I just exchanged mines today at a corporate AT&T store and it just seems better and more fluid.
On the pre-ordered, when I check to see if there were a software update, I would get an error, but the in-store version will just say that I'm up to date. I can now view my playlist on the stock music player, which the in-store version would not. Also, when I get a notification, I get a bubble on the lock screen that tells me that, something the pre-order didn't do. The in-store version just feels smoother overall, thus I think Samsung must've screwed something up with the mad rush to get the phones out to everyone.

Interesting. I just read an article about the international S3 getting an update that made the UI smoother and had different radios. One of my friends got the Sprint S3 and it didn't have the launcher redraw issue I have.
Sent from my SAMSUNG-SGH-I747 using xda premium

perhaps you just had a bad phone; i dont have any of those issues on mine.

Was there any hassle in exchanging phones? My Wi-Fi seems to work about 70% of the time.
Sent from my SAMSUNG-SGH-I747 using xda premium

They definitely changed the build quality....I preordered mine on the 13th and th back cover doesn't close completely flush in a corner....then I ordered one for the wife on the 28th and that one snaps in just fine! It's not the cover as I tried hers on mine (same gap)...

My pre-order seems ok, no errors at all. I see a small gap different from the other side though lol :-/ wouldn't have noticed if u didn't say either lol
Sent from my SAMSUNG-SGH-I747 using xda premium

There is nothing different about the pre-order phones, you just happened to get a dud, apparently. It happens.
My phone does all of the things your 'in-store' one does, and has from day 1.

RampageRR said:
There is nothing different about the pre-order phones, you just happened to get a dud, apparently. It happens.
My phone does all of the things your 'in-store' one does, and has from day 1.
Click to expand...
Click to collapse
I am of this same thought. There are going to be defective units out there. That's what happens in manufacturing (both hardware and software). Sometimes software doesn't "stick", sometimes molds get out of line. It happens.
Mine has issues with wifi, issues with bluetooth, random apps force closing regularly, voice control/s voice not working (opens then just closes) and wont check for updates (I get that server communication error thing).
My new one is on the way to replace the one I pre-ordered last month (middle of the month some time).

RampageRR said:
There is nothing different about the pre-order phones, you just happened to get a dud, apparently. It happens.
My phone does all of the things your 'in-store' one does, and has from day 1.
Click to expand...
Click to collapse
Same here, my pre order has been fantastic.
Sent from my AT&T Galaxy S III

As long as hardware is good im okay with it. Thanks to xda it WILL NOT stay stock anyways.
Signed &

My t mobile is perfectly fine too..no issues what so ever..loving it
Sent from my SGH-T999 using xda premium

My pre-order is a mess.... between the loose volume rocker that rattles like the cans behind a limo leaving a wedding and the robotic voices that the front speaker produces on a call, I can't wait to bring mine back for an exchange! I love this phone though, and considering I use Bluetooth for any call I ever make (was waiting on my newest one to arrive or else I would have never known about the horrible speaker), I'm not going to ***** about it anywhere else online for Apple fanboys to fuel their fire....
Best Buy pre-order, AT&T customer, Silver Rewards member, picked it up on 6/28/12, going to return it 59 days from the date of purchase so I can beat this thing up without a case or screen protector until then and see how it holds up!

nismax said:
As long as hardware is good im okay with it. Thanks to xda it WILL NOT stay stock anyways.
Signed &
Click to expand...
Click to collapse
I'd be careful with this line of thought. If a unit has a difficult time caring out "stock" tasks, then isn't it possible an "aftermarket" program would cause even more issues?

the1stSecond said:
I'd be careful with this line of thought. If a unit has a difficult time caring out "stock" tasks, then isn't it possible an "aftermarket" program would cause even more issues?
Click to expand...
Click to collapse
We are not on same page bro. Im talking about roms kernels modems. Not apps.
Signed &

nismax said:
We are not on same page bro. Im talking about roms kernels modems. Not apps.
Signed &
Click to expand...
Click to collapse
I know exactly what you mean. I wasn't talking about apps.
Are the ROMs, Kernels and modems ALL built totally from scratch? Or, are they pulled from predefined configuration and then tweaked and massaged to the liking of the user? (an Aftermarket build that starts with the stock build and tweaked from there).
So, if the stock build has issues running on a particular unit (defective) what reasoning says it would run better when the ROM/Kernel/Modem is modified to suite the users' tastes? It's really a toss up isn't it? Are we breaking these phones down and physically testing each circuit and then saying "OK all hardware is fine, it must be this one line of code that is the issue."?
My point is, would you build a house on a cracked foundation (defective from factory)?
But, if the foundation is torn down completely and rebuilt from the ground up, then you can have a very stable house. Which I believe is more where you are coming from, and correct me if I am wrong. I am after all a noob. That's not a smart a** comment, I am new to Linux/Android.

NIKKG said:
I think the pre-ordered ones were a beta firmware or were pre-production, because I just exchanged mines today at a corporate AT&T store and it just seems better and more fluid.
On the pre-ordered, when I check to see if there were a software update, I would get an error, but the in-store version will just say that I'm up to date. I can now view my playlist on the stock music player, which the in-store version would not. Also, when I get a notification, I get a bubble on the lock screen that tells me that, something the pre-order didn't do. The in-store version just feels smoother overall, thus I think Samsung must've screwed something up with the mad rush to get the phones out to everyone.
Click to expand...
Click to collapse
So what does a program like Antutu Benchmark's information page (or some other system info program) say for details of the new phone? Let us know when you check and what you used to check it. I have probably one of the earliest shipping AT&T phones (received fedex on 6/22) so I'd like to compare component version numbers and such. I get the error on the update check and I don't recall getting a "bubble" on the lock screen. Could you post a screenshot of what you mean by that?
Sent from my A500 using Tapatalk 2

Stolen N4 - Who blocks IMEI?

Hi folks.
I feel stupid (and angry) as hell right now. The worst part is that I can't even explain how it happened. I'm the most careful person in the world with my phone, and haven't lost a smartphone in, like, a decade, but I believe I have just had my N4 stolen from me. I had it, then I put it in my pocket, stood up for 10 minutes, then it was gone, and, of course, immediately switched off. All my careful planning is null and void; once it's stolen / off, there's very little that pintail, plan b, lookout etc can do. (?)
Anyway, I just need to know where and how I get the IMEI blocked? It was bought directly from Google, not via a carrier. Does anyone know?
Thanks. I'm off to dust off my credit card, and try to replace my baby

I would think talking to your carrier would be a good idea since they have access to block imei's. Even if they can't they are best able to point you in the right direction.
Sent from my Nexus 4 using xda app-developers app

GSM phones don't have IMEIs, do they? I thought you pop a new sim card in and it's usable again.
Sent from my Nexus 4 using xda app-developers app

Call Google, they can block the IMEI and remotely shut it down, I think I also seen that you can file a lost/stolen report with them. You mfight get a replacement, too.

chrisrozon said:
GSM phones don't have IMEIs, do they? I thought you pop a new sim card in and it's usable again.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
YES THEY DO.
......... :laugh:
I'm afraid you can't block your phone from every carrier in the world OP. You should of flashed Cerberus as a system app onto your phone.

Thanks all for your replies.
chrisrozon said:
GSM phones don't have IMEIs, do they? I
Click to expand...
Click to collapse
Silly billy
wilsonlam97 said:
You should of flashed Cerberus as a system app onto your phone.
Click to expand...
Click to collapse
Cheers, I'll check that one out for next time :/
Infekxion said:
Call Google, they can block the IMEI and remotely shut it down,
Click to expand...
Click to collapse
So far, I've filled in a form I found for order related queries, but that's the best I could find. If anyone has any help for phone numbers/URLs/emails, I'd be really grateful. I'm still searching.
Infekxion said:
You mfight get a replacement, too.
Click to expand...
Click to collapse
Ha! That would be nice, but I won't hold my breath!

If you use a mastercard and you bought it within 90 days, they'll replace it if stolen.
http://www.mastercard.us/card-benefits.html

Rakeesh_j said:
If you use a mastercard and you bought it within 90 days, they'll replace it if stolen.
http://www.mastercard.us/card-benefits.html
Click to expand...
Click to collapse
Badass. But just tell Google. They can block it from T-Mobile and AT&T. I think straight talk too. Emails take along while but they do get back to you. I would put flyers up near where it was stolen that say the phone has been deactivated and will not work on any carrier. If it is returned to you there will be no questions asked ( maybe even lie about a reward) see what happens. You can say my number is on the lock screen or call this number in the contacts. Maybe they will just return it to lost and found or something. Could be it died and you just left it somewhere and someone picked it up to give it to lost and found?
Sent from my Nexus 4 using xda premium

Censura_Umbra said:
I would put flyers up near where it was stolen that say the phone has been deactivated and will not work on any carrier. If it is returned to you there will be no questions asked ( maybe even lie about a reward) see what happens.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
How much of a fake reward would be required for a thief to return a phone? $100 bucks? Not worth incriminating myself. $200 bucks? Then my BS detector goes off because you are approaching the price of purchasing a new one.
I like your optimism but too bad the world doesn't work like that.

Rakeesh_j said:
If you use a mastercard and you bought it within 90 days, they'll replace it if stolen.
http://www.mastercard.us/card-benefits.html
Click to expand...
Click to collapse
thanks for this post. my nexus 4 was also stolen a few weeks back. I didn't even think to contact my card company to see if they would replace it. According to the website, looks like they will :laugh:
And to think I was actually debating buying another N4 because my Galaxy Nexus is starting to act stupid

Sorry about your loss..
But according to your description of the incident... Someone stole it from your pocket after you stood up? How?? Or am I reading the op wrong
Sent from my Nexus 4 using xda app-developers app

Crisisx1 said:
Sorry about your loss..
But according to your description of the incident... Someone stole it from your pocket after you stood up? How?? Or am I reading the op wrong
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
yeah I don't get that one from the OP either lol. mine was stolen from my car along with my wallet

Rakeesh_j said:
If you use a mastercard and you bought it within 90 days, they'll replace it if stolen.
http://www.mastercard.us/card-benefits.html
Click to expand...
Click to collapse
This is really good info, thanks. Sadly, it doesn't apply to me.
Censura_Umbra said:
Could be it died and you just left it somewhere and someone picked it up to give it to lost and found?
Click to expand...
Click to collapse
Crisisx1 said:
But according to your description of the incident... Someone stole it from your pocket after you stood up? How?? Or am I reading the op wrong
Click to expand...
Click to collapse
There was literally ten or fifteen minutes between me sitting at the table in the bar using my phone, and it being switched off when I asked my girlfriend to call it. I guess I was pickpocketed when I went outside for a smoke. Sucks, but this is what credit is for, I guess. I'd only just paid off my card
I just want to block that SoB from using it. I'm still no nearer to finding the right contact at Google.

If they didn't wipe your phone, go to Google Play on the web and install Plan B to your phone. It will tell you where it is.

DanielNTX said:
If they didn't wipe your phone, go to Google Play on the web and install Plan B to your phone. It will tell you where it is.
Click to expand...
Click to collapse
The phone was stolen and switched off within ten to fifteen minutes of the last time I had it in my hand. Pretty tough to install Plan B in those circumstances I have various apps for locating it, as well as a number of Tasker scripts to locate, erase, etc. but they are all pretty much worthless the minute the thief has switched off the phone.
--
I have tracked down the phone number for US Google Device Support , which I have called and they appear to have it in hand, although they have had to escalate my call to a specialist as they were not sure if they could block the IMEI.
Thanks all for taking the time to reply. My new phone has been ordered and should be here in a few days. Everything's backed up to Dropbox, so I'm only down a bit of money and some inconvenience. It could be worse.

CheshA said:
This is really good info, thanks. Sadly, it doesn't apply to me.
There was literally ten or fifteen minutes between me sitting at the table in the bar using my phone, and it being switched off when I asked my girlfriend to call it. I guess I was pickpocketed when I went outside for a smoke. Sucks, but this is what credit is for, I guess. I'd only just paid off my card
I just want to block that SoB from using it. I'm still no nearer to finding the right contact at Google.
Click to expand...
Click to collapse
You must wear some really big/loose pants for someone to pick pot a pretty big phone from your pocket... Or you were really drunk
Good luck bro.
Sent from my Nexus 4 using xda app-developers app

CheshA said:
The phone was stolen and switched off within ten to fifteen minutes of the last time I had it in my hand. Pretty tough to install Plan B in those circumstances I have various apps for locating it, as well as a number of Tasker scripts to locate, erase, etc. but they are all pretty much worthless the minute the thief has switched off the phone.
--
I have tracked down the phone number for US Google Device Support , which I have called and they appear to have it in hand, although they have had to escalate my call to a specialist as they were not sure if they could block the IMEI.
Thanks all for taking the time to reply. My new phone has been ordered and should be here in a few days. Everything's backed up to Dropbox, so I'm only down a bit of money and some inconvenience. It could be worse.
Click to expand...
Click to collapse
Yeah, at least you weren't hurt in the incident. It sucks to have your stuff stolen (I had a phone stolen about 2 years ago in a mugging) but at the end of the day we move on and don't let it get us down. I've found that I'm now much more cautious with my electronics in public, which I guess is a good thing.

Hello there, sorry to hear about your situation. I actually JUST lost my Nexus 4 this past weekend as well. Were you able to get a resolution from the Google team regarding the block on the IMEI? I've tried searching around for more info but haven't been able to find much. What ended up happening if you don't mind me asking?

[Q] Found Phone, what now?

Dear community,
Recently I found a Samsung Galaxy S5 on a football pitch, while playing. I'm living in the middle of nowhere, so i decided to wait for somebody to call it. There were no contacts or something like that, only 2 pictures of some strange stuff:laugh: Now I've waited for 2 weeks, and nobody has called the phone or anything. Now I decided to keep the phone. I factory resetted the phone and deleted all data and cache, it's completely empty now. My question is, can the phone be tracked by using findmyphone even though I've resetted it, or do I have to install a new Rom on it?
Sorry for my English btw
Cheers

ErKo_Ace said:
Dear community,
Recently I found a Samsung Galaxy S5 on a football pitch, while playing. I'm living in the middle of nowhere, so i decided to wait for somebody to call it. There were no contacts or something like that, only 2 pictures of some strange stuff:laugh: Now I've waited for 2 weeks, and nobody has called the phone or anything. Now I decided to keep the phone. I factory resetted the phone and deleted all data and cache, it's completely empty now. My question is, can the phone be tracked by using findmyphone even though I've resetted it, or do I have to install a new Rom on it?
Sorry for my English btw
Cheers
Click to expand...
Click to collapse
At this point I don't think phone can be trackable, if you waited for 2 weeks that was enough time for them to tracking it down if phone was set up for some kind of tracking app. Have you checked the ESN/IMEI? may be reported as lost now

Would be interesting what strange stuff was on the pictures. Was the phone part of a crime? Were it nude photos?
We will never know because you just deleted everything.
Depending on what was on the phone I would have brought it to the police or to a shop of the carrier used (if found with sim card). They could have found the owner within minutes or at least a few hours.
Despite that every phone has a so called IMEI number which can be tracked down independent from the sim used. You can change that number if you know how but there is a high risk of hard bricking the phone. And in fact I hope you hard brick it because you just deleted someones phone without trying to find the owner.
Have a nice day.
Sent from my GT-i9100G using XDA Free mobile app

So you're trying to prevent the real owner of the phone from tracking/finding his own phone?

Guys, it's been 2 weeks since he found the phone, he said he didn't get any calls, is not like he found the phone this morning and couple hours later he did a reset. If he is telling the truth

haulero said:
Guys, it's been 2 weeks since he found the phone, he said he didn't get any calls, is not like he found the phone this morning and couple hours later he did a reset. If he is telling the truth
Click to expand...
Click to collapse
2 weeks don't make a difference. This is not right. He could still try to find the owner. And at least not try to prevent being tracked. Too sad that you support such behaviour.
Sent from my GT-i9100G using XDA Free mobile app

ktp1976 said:
2 weeks don't make a difference. This is not right. He could still try to find the owner. And at least not try to prevent being tracked. Too sad that you support such behaviour.
Sent from my GT-i9100G using XDA Free mobile app
Click to expand...
Click to collapse
Yeah... if the owner wanted his phone back, why didn't he look for it? 2 weeks not even a call!

Depending on where you live like in UK the network could sim block it if the owner decided to by calling their provider meaning it couldn't work on any network, so if you ever decide to sell it just remember there's always that risk.

I smell some fishy fishy business. How plausible is it for OP to find a phone with no contact/log/message list whatsoever?
I mean, not even a single text message?
Then OP would like to modify the phone to prevent it from ever being recovered. Sorry buddy, you won't find assistance here.
Classic symptoms of a "I illegitimately acquired a phone, and do not wish to return it!"

The phone is trackable through IMEI. Your local telecom commission has the power to block usage from the phone rendering it useless to you.

Well, if it has a Sim card in it, it should display what carrier network it's on...take it to them or the police. Doesn't sound like you tried very hard to find the owner or you stole it.
Sent from my AT&T Samsung Galaxy S5.

Well you did a factory reset so i guess you had the intention to keep the phone.
Finders keepers???
Sent from my SM-G900I using XDA Free mobile app

haulero said:
Guys, it's been 2 weeks since he found the phone, he said he didn't get any calls, is not like he found the phone this morning and couple hours later he did a reset. If he is telling the truth
Click to expand...
Click to collapse
two weeks....Two months or 2 years won't matter...he isn't the real owner of the phone...and trying to blocking it from being tracked by original owner is the part that I have a beef with....He needs to turn it in tot he local police station and they will decide to give it back to him after a while that it's been unclaimed. He doesn't have the legal or moral authority to decide when he's gonna magically turn into the owner of the phone.

devoidx said:
two weeks....Two months or 2 years won't matter...he isn't the real owner of the phone...and trying to blocking it from being tracked by original owner is the part that I have a beef with....He needs to turn it in tot he local police station and they will decide to give it back to him after a while that it's been unclaimed. He doesn't have the legal or moral authority to decide when he's gonna magically turn into the owner of the phone.
Click to expand...
Click to collapse
And what is the police going to do? nothing. They are busy resolving REAL crime not trying to find the owner of a lost cell phone, whom by the way may not even filed a lost report

haulero said:
And what is the police going to do? nothing. They are busy resolving REAL crime not trying to find the owner of a lost cell phone, whom by the way may not even filed a lost report
Click to expand...
Click to collapse
As someone said he could open it up check the sim and contact the network carrier.
Sent from my SM-G900I using XDA Free mobile app

I don't care what police is going to do ...point is this is not his phone to own and use
Sent from my SM-G900T using XDA Free mobile app

devoidx said:
I don't care what police is going to do ...point is this is not his phone to own and use
Sent from my SM-G900T using XDA Free mobile app
Click to expand...
Click to collapse
Yeah... because in the real world you find a phone and you waste time and effort to try to find the owner, when the owner doesn't even care.

Around 80% of my contacts doesn't memorize their own number, moreso memorize other people's number which are already saved in their contact list. If he doesn't make a backup (gmail or not) he won't have any way to contact his own number. He can probably return the phone and sim to the carrier and they will contact the owner.
I'm saying that there is no real effort on his side and he clearly has intention not to return he phone. If there's a will, there's a way.

Report it as found at the local police and at the provider and wait if the owner will claim it.
Sent from my SM-G900F using XDA Premium 4 mobile app

I have to agree... doesnt matter how long its been. It matters what you've done to find the owner. The most obvious thing would be to get the number/carrier off the phone and take it to one of their stores as they can easily look up the number and know who it belongs to

Poll - Battery overheating - Are you sending your tablet back?

Are you guys sending your tablets back to be replaced for the battery issue?

Voted yes because I have filed RMA for the battery issue. However it seems jury is still out as to whether Nvidia will require actual return of the old tablet. Poll could be reworded to capture this distinction. May vary by geography, too..
Marc

im sure people will figure out a way to make sure both tablets can be used

Well since the tablet has the potential to catch fire then it would be illegal to mail the tablet since you cant mail "flammables" right? lol

Yes new tab for 0€ of course
Envoyé de mon Nexus 5 en utilisant Tapatalk

Yes, but I was conflicted about it. On one hand, I don't ever want my tablet to start on fire. But on the other, I've had FAR fewer issues with my tablet (i.e. zero) than I've heard of other people having, so I'm concerned that I'm sending in a flawless tablet and may receive in exchange a tablet that could end up with cracked corners and that becomes laggy, etc. Best case, my usage of the tablet is the reason I've had no issues with it, but I just don't know... I do use the hell out of it, so I'd have expected that if use was the cause, my tablet would've been laggy and heat up as much as anybody else's.

I'm RMAing, but I'm mixed on it. I bought it a week before the announcement and considered just returning it for a tablet with WiFi that actually works properly, but the features that I want the WiFi for others can't do as well anyway so I'll get the new one and hope the smart people around here figure out how to block the kill switch between now and then so I have 2. I am annoyed about the fact that they must have known before the announcement since they implemented the changes in ota 3.1 for the rma process and battery check, which would have taken time to plan, considering my unit was one week out of the store, one would think they would have pulled the flammable stock off the shelves and replaced with newer units.

jtorress said:
Well since the tablet has the potential to catch fire then it would be illegal to mail the tablet since you cant mail "flammables" right? lol
Click to expand...
Click to collapse
Indeed recalled battery are prohibited by most courier, air freight and import, export are not possible under worldwide regulation even for recycling. So freight will be fairly expensive for those return if they elect to get them back.
Using ground local freight it could be possible but I am not sure about this.

Frankenscript said:
Voted yes because I have filed RMA for the battery issue. However it seems jury is still out as to whether Nvidia will require actual return of the old tablet. Poll could be reworded to capture this distinction. May vary by geography, too..
Marc
Click to expand...
Click to collapse
[email protected] said
We don't require you to send it back to us to receive the replacement and are collecting them only to make it less of a burden on everyone else who dont have drop off locations like that close by.
Click to expand...
Click to collapse
Source https://forums.geforce.com/default/...return-it-what-do-i-do-/post/4627891/#4627891

Ginxeng said:
[email protected] said Source https://forums.geforce.com/default/...return-it-what-do-i-do-/post/4627891/#4627891
Click to expand...
Click to collapse
Wont the old tablet be rendered useless anyways? If Nvidia are kind enough to send me 2 replacements for the 2 that I have with Y01, then I'm happy to send them back.

cheetah2k said:
Wont the old tablet be rendered useless anyways? If Nvidia are kind enough to send me 2 replacements for the 2 that I have with Y01, then I'm happy to send them back.
Click to expand...
Click to collapse
Yes it will be considered useless but there is talk about some people wanting to install a custom rom and/or tricking it into not erasing itself and keep using it. I would like to keep mine for spare parts,I'll take out and recycle the battery and keep the device for spare parts like LCD screen and such.

country not listed
does anyone has made the recall process from a country that is not listed at the registration recall program???
thanks in advance

Ginxeng said:
Yes it will be considered useless but there is talk about some people wanting to install a custom rom and/or tricking it into not erasing itself and keep using it. I would like to keep mine for spare parts,I'll take out and recycle the battery and keep the device for spare parts like LCD screen and such.
Click to expand...
Click to collapse
The way I see it is that now that Nvidia has presented us with an RMA option on these tablets, if you choose to continue to use it after getting the new one and it catches fire and burns down your house, you may be in limbo over your insurance payout.... "knowingly continuing to use a faulty product that has been recalled"...
I dunno, the moment my new ones turn up, if there is no requirement to return, the 2 I have will be dumped in a bucket of salt water to neutalise the battery, and binned :good:

cheetah2k said:
The way I see it is that now that Nvidia has presented us with an RMA option on these tablets, if you choose to continue to use it after getting the new one and it catches fire and burns down your house, you may be in limbo over your insurance payout.... "knowingly continuing to use a faulty product that has been recalled"...
I dunno, the moment my new ones turn up, if there is no requirement to return, the 2 I have will be dumped in a bucket of salt water to neutalise the battery, and binned :good:
Click to expand...
Click to collapse
I think he is right. If they are so fair. I don 't wan't to be fault if someone dies

I wanna keep it or give it to a friend or my dad since I can't sell it.
Its not fair nor legal to sell an affected tablet that can always catch fire or kills itself when restoring the factory image or possible after an OTA update.

Conflicted on whether or not I want to send mine back. One on hand, free tablet! But on the other. Nvidia didn't have to do this, they could of simply told us to RMA them, send them in, wait for repair and wait for them to send the tablet back. I haven't had any problems with the battery overheating or anything.

us3rX said:
Conflicted on whether or not I want to send mine back. One on hand, free tablet! But on the other. Nvidia didn't have to do this, they could of simply told us to RMA them, send them in, wait for repair and wait for them to send the tablet back. I haven't had any problems with the battery overheating or anything.
Click to expand...
Click to collapse
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?

cheetah2k said:
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?
Click to expand...
Click to collapse
Got my replacement today. As others have noted the old one has not been killed. I flashed bliss pop just in case it may help but I turned it off and placed it in a box. Have not decided if I plan on keeping it or not. May, if it does not get killed, use it as a dedicated kodi box for my bed room

cheetah2k said:
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?
Click to expand...
Click to collapse
Got mine today. But as others have done. I wiped the device and installed SlimLP on the "RMA" device. I'll leave the other stock(rooted) for now and see what happens. But at the moment, as reported here, on reddit, on the nvidia forums and etc. The old devices arent locked yet. Maybe they are giving people more time to move data from one to the other? Who knows.

I'm in Australia and got the RMA approved email 2nd August, but have yet to receive any notification that my replacements have shipped .
Waiting on WIFI and LTE versions to arrive... I'll switch them off when I get the replacements and wait for a solution... I just hope they don't take too long issuing replacements to international buyers
I would guess that they would not issue the kill notice on these until all of the faulty units have been replaced...

I am very disappointed with Google

To whomsoever it may concern. Yes that's what my state of mind is right now.
I will begin from the beginning then.
So heard on 4th October 2016 that google is launching it's Pixel phones. Couldn't have been more excited with the news as I am a big android fan boy. I had been using the Nexus 6p then, so the news of the Pixel phones was really pleasing to me.
I wait for the Pixels to get launched in India. 26th October 2016 is the date. I pre-order my Pixel XL very silver 128 GB before hand and receive the handset on 26th! Very happy!!
I haven't ever used a better phone than the Pixel XL. The smoothest android experience. Period.
So a month passes by. The phone does overheat from time to time but other than that it worked fine. My "rock solid" Pixel XL gets about 40 GB full. One fine day, while I was trying to open a PDF from my drive, the device freezes and reboots. Nothing to worry, sometime android does that, I think to myself. Same day, Gmail freezes and the phone reboots. Then the Camera freezes and it reboots. Now I started to see a pattern. Tried uninstalling apps one by one, to pin point the root cause. Found nothing. Tried Safe Mode. Still it would freeze and reboot. Finally, made my peace with a factory reset. The phone started behaving. I told myself that I must be some rogue app.
This cycle continues again when the phone reaches that 40 GB mark. It would freeze and reboot. Factory reset once again. It works fine.
So I start suspecting the phone internal memory. I fill up the around 80 GB with random videos and music. The restarts start happening like clockwork.
Come 6th December 2016, and I receive the 7.1.1 update. Everything goes smooth. The phone acts normal, for sometime at least. I call up Google Support on the 8th and the guy tells me to take my phone to the service center.
Moments after, I see my phone restarting. It boots up and it's sitting on my table. In about five minutes, while lying idle on the table, it reboots. And this time, it reboots to boot-loader. I try to start the phone with the power key and the volume keys by choosing the right option. It boots back to boot-loader. Doesn't load up android. So somehow my phone was soft bricked just sitting idle on the table.
I am not new to the fastboot mode and decide to flash the stock rom. However, there is this issue that i suddenly see. The fastboot screen on my phone says Baseband : N/A and my bootloader is locked! The only option I see to get android up and running is using stock recovery and sideloading the Stock ROM, which should have worked as Google Stock ROMS are signed and might have not need unlocked bootloader(I did my research). I select recovery, and surprise surprise! The phone says recovery can't be loaded, press any key to go back!!
So now my phone has no OS, no baseband, no recovery with a locked bootloader! And i don't know how it happened!
I take the phone to the service center today around 11 am. They can't make sense of what happened. They say they would keep the phone for sometime. I get a call from them around 4, which was like half an hour back. The guy tells me there is a power button issue and another hardware issue(which he doesn't specify) and tells me they will keep the phone for 2 days. And repair it!
WHAT!?! WHY THE HELL ARE YOU REPAIRING MY PHONE GOOGLE!?! It's a new phone, not even 2 months old! And it doesn't come cheap! For the price amount I would expect it to work flawlessly!! I ask the service guy for replacement unit, and he says it is more than 14 days old, and gives me all terms and conditions! The problems that I had with this phone couldn't have been foreseen!! Till the time the internal storage gets to about 30 percent full the restarting issue did not show itself.
I expect a replacement unit or a full refund. Because this is just not fair! Not really happy with you Google. Thanks!
P.S.: thanks for reading this.

TL;DR
Cliff notes?

I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.

Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk

Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.

So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?

Mdizzle1 said:
So you are angry that Google are fixing the device for you at no charge to yourself? Things go wrong sometimes, sounds like Google are looking after you nicely.
You will get your phone back in the same condition you gave it to them - with the issues resolved.
Or
If they can't fix it, they will replace it.
What's the issue?
Click to expand...
Click to collapse
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.

johnciaccio said:
He wants a new phone. I understand. From my experience when things like this go wrong like this they keep going wrong. It is a phone not a new car. I am surprised they did not give him a new phone and call it a day.
Click to expand...
Click to collapse
Agree

Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.

ithehappy said:
I am not getting it! You mean that the phone you had, had no hardware problems? So if its software only, then why did you submit the phone at service centre at first place? And in case they are offering you a repair service, or a new phone, what is the problem with that? From the sound of it it does sound like a hardware problem anyway, repetitive problems are never software. In fact you should be rather thankful that they accepted the phone and offering you a free service, cause a lot of reviews say that HTC service centre is asking money for a phone which is just one month old and sorts like that.
And you probably are one unlucky fella where the phone might have come with a hardware problem, cause most seem happy with theirs anyway. I am not defending Pixel or its ridiculous price point anyway.
Click to expand...
Click to collapse
It is a hardware problem only, the phone worked fine till the 40 GB or so mark. And yeah, seem to feel unlucky about this now.
Also, I am not bashing HTC for this, they were pretty nice and they are doing their job. I understand that. Just not happy about the situation I am in that's all.

superchilpil said:
Honestly what's the difference? If they fix it and it's working again then it should be no different than a new unit. unless you've damaged the device and wanted to get a new one with no damage I don't understand.
So if you get a new car from a dealer and it has an issue you would demand a new car instead of letting them repair it? Sounds pretty dumb to me.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
I wish i would have damaged the device just so that I would have something to blame this on.
And as for the car issue, you would want a new car, won't you? They will indeed repair it, however, a customer asking for a new car which works doesn't sound dumb to me.

johnciaccio said:
Guarantee this is caused by a bad memory chip. The only way to fix it is to replace the chip (which I highly doubt can be done at a service center) or the motherboard. I had a Nexus 4 that had the same issue. Eventually I could not even write a new system image at all.
At least demand a written explanation of what was done to correct the problem so if it continues after being repaired you can demand a new unit. If they are replacing the board you should be good to go.
Click to expand...
Click to collapse
Thought as much. Thanks for reading the long post!!:good:

sanke1 said:
Pretty sure that the NAND chips are faulty. That is why after that chip gets written with data, phone starts to act up.
It may not be easy to replace just the faulty chip. Either they will replace the whole logic board or give you a new piece.
Click to expand...
Click to collapse
The problem is when they eventually return the phone, it would be hard for me to understand if the problem persists until I get a PC in front of me and fill up the device. And the problem is pretty random too. Thanks for the reply though.

No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.

dc/dc said:
TL;DR
Cliff notes?
Click to expand...
Click to collapse
Got a faulty Pixel XL, issue with the logic board(based on what i have read on this discussion so far), not really happy with HTC opening my new phone and repairing it. I paid for a new phone and I want a new phone which works! I know I am whining a bit.

johnciaccio said:
No problem. Been in similar shoes. You are not getting anything for free here.. It is one of the most expensive phones out there and you paid for a new device. Not one that has been reopened after being assembled. Check it carefully for scratches after getting it back.
I do not even like my car being worked on. Nothing is as perfect as when it comes from the factory.
Click to expand...
Click to collapse
You read my mind!! Totally agree!!:good:

At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.

johnciaccio said:
At least it will be fixed. I purchased my Nexus 4 from a reseller so Google refused to warranty it even though it was completely sealed and new when purchased. Google hates resellers, which I understand the reason, but it is not a good policy to have.
Click to expand...
Click to collapse
It surely is not a good policy to have. And with the pixel devices the resellers were a part of the launch process. It was not like we had to wait for a few days after it was available online. It was almost the same time. I hope i get my device as soon as possible in working condition, because as I mentioned earlier, I love the phone. Also I have been using a prehistoric Nokia 1100 which I found in some corner of my house as I don't have any other back up device currently.

I'm just impressed that Google had a service center in Bangalore.

Yeah sucks. Let us know how it goes.