Database Users

I just did a swap

And my GPS is much faster.
Phone was built on the same exact day too.
Factory resetting the phone should be a prerequisite. It eliminated a lot of the loading screens. No different here. The first thing I did was reset the phone.

I just swapped mine too. The GPS problem is not there with this one and I get no lag whatsoever. .. I'm not going to root this one due to the fact its perfect the way it is!

quickex99 said:
I just swapped mine too. The GPS problem is not there with this one and I get no lag whatsoever. .. I'm not going to root this one due to the fact its perfect the way it is!
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So you just go to t-mobile, complain about the phone, and they'll give you a new one?

ua412 said:
So you just go to t-mobile, complain about the phone, and they'll give you a new one?
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Yes, within 14 days, exchange.
I am going to do that.
See my last few posts here: http://forums.t-mobile.com/t5/Samsu...Tmobile-know/m-p/427717/highlight/false#M5225
Tmobile acknowledges the issue as of today, Samsung phone support was helpless. He also said those are Shipped dates on the box, not manufacture dates...
I think I am going to exchange when I have time tomorrow.. this sucks as it is.

quickex99 said:
I just swapped mine too. The GPS problem is not there with this one and I get no lag whatsoever. .. I'm not going to root this one due to the fact its perfect the way it is!
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Click to collapse
I understand what you're saying and I myself was apprehensive about rooting again but I did and GPS still works the same. I'd understand if you still wouldn't want to mess with what works. WiFi tether doesn't even work so you would basically be rooting just to take screenshots and maybe a couple of other things.
ua412 said:
So you just go to t-mobile, complain about the phone, and they'll give you a new one?
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Click to collapse
Wherever you got yours from. Take it back and tell them you want a new one because GPS doesn't work on this one. Don't accept those hacky fixes because they really don't work.
That's interesting about the Build Date, it was still "shipped" on the same day then but this one is much MUCH better with the GPS..

Can you guys confirm if the compass problem its still there with your new devices.
Sent from my SGH-T959 using XDA App

I was super unhappy with the phone coming from a nexus one.. it had lag and was just a horrible experience. . Getting this new phone shows me what the vibrant can do.. I don't even think twice about the nexus now.
But I just went in there with my receipt and told them the phone was laggy as hell. He gave me a new one no problems at all!
I love this phone!

Lag is fixed with a simple Factory Reset, GPS seems to be a defect.

my last 2 I've had were laggy even after several factory resets.. this one out of the box is amazing no reset needed.

I dont know. I think i may call T-Mobile because if i go back to Radio Shack im sure im just going to get one of the first phones. Plus when I first got this phone i didnt have any of the lag issues but the more I used the phone the more i noticed the lag problem.

u guys have specific dates of the phones that have the issue and the ones that dont?

Can you now lock into more than one GPS? I think I saw 2 of them lok int today for the first time. I guess I will return it.

your post gave me some hope, so i called into Tmo to arrange the return and exchange
the rep, after giving me the return instructions, asked me if i would mind speaking to their "android" dept - gave me over to somebody who wasn't in that dept but wanted to flesh out the return issue
he looked into it, said he found a note in their system from engineering that there was a known issue with the GPS on the T959 and that there was no known work around or fix at this time
it could be bad chipsets that were used in the first shipment, and these replacements or later production units were assembled with better QC'd GPS chipsets
think i'll wait out the full 14 days to see if the replacements continue to function the way they're supposed and exchange. if not, simply return for credit

I get 3-4 sats in my house. So there is still room for improvement but there is no doubting that this one has much better GPS performance
Sent from my SGH-T959

Thanks for following up with your replacement experience. Guess I'm off to the tmo store today.

I called tmobile as well and they admit that there is a problem that tmobile and samsung are working on, currently all devices are supposed to be affected and there is no known workaround.
The compass is something I could live with but the GPS not working is a reason to return it. Big question is if this is a hardware- or software related issue...
Looks like I will be on my way to the store soon as well...

I just tried a swap myself and they gave me the same spiel about the known problem and no known fix. So I couldn't get a swap because they said it wouldn't fix the problem so the only option they gave me was to get a refund... I passed. If this is true I am very disappointed.
Sent from my SGH-T959 using XDA App

I'd also much appreciate if those of you have swapped and are happy with gps & compass performance can post the date from the box, and maybe serial number sequence (last 4, or something, maybe?)
So far I have no real issues with lag, but definitely get poor gps performance, even after the fixes.
Date on my phone box is 7/12/2010
cheers =)

I've honestly not had any issues with my phone. When I have clear sky its as fast as my G1 was. I will admit its not as strong as my G1 getting a signal in doors near a window, but outside it doesn't have any issues.
I've not exchanged mine or tweaked it. I received mine via UPS last week.

I just received my vibrant today and gps and compass seem to work as good a my old G1. I used gps status from the market and had a 42-38 ft accuracy in the house, didn't test outside, damn tropical depression. The compass seemed pretty stable as well. At least more stable then my G1.
My box ship date is 7/13/10.
Sent from my SGH-T959

Bell recovery mode - fix from Samsung is on the way

Was just at the store aaking about exchanging my SGS, and the rep told me they were not allowed to exchange phones for lack of recovery anymore, since all curent models do it.
But, she also said that Samsung knows about the problem, that it is well documented, and that a rom update will be out soon to fix it. She said it may ship with the froyo update.
She semed to know what she was talking about and said this came from the Samsung rep, so I think it is legit
Sent from my GT-I9000M using XDA App

i hope it's true.
that wil save a lot of trouble for a lot of people

brunes said:
Was just at the store aaking about exchanging my SGS, and the rep told me they were not allowed to exchange phones for lack of recovery anymore, since all curent models do it.
But, she also said that Samsung knows about the problem, that it is well documented, and that a rom update will be out soon to fix it. She said it may ship with the froyo update.
She semed to know what she was talking about and said this came from the Samsung rep, so I think it is legit
Sent from my GT-I9000M using XDA App
Click to expand...
Click to collapse
With the rate that Samsung's dragging its feet for fixing other issues with the galaxy s line, I'm glad I just got a straight refund for mine last week. Waited quite a long time for the SGS to be available in Canada, but now I'm kind of wondering if I should wait longer for HTC's next super phone.
Think they really need to crank up their bug fix team. Many people got burnt by them not updating older phones, but with the number of sales they have with the S, it really could hurt their mobile sales for years to come if they let things slide.

Raise the BS flag!

i'll only move back to HTC if they include SAMOLED

Samsung is not dragging their feet have you looked at the x10 or the htc magic? Samsung has already put out a update for the bell model i9000m just 1 week after the phone came out.. thats fast.

TriC_101 said:
Samsung is not dragging their feet have you looked at the x10 or the htc magic? Samsung has already put out a update for the bell model i9000m just 1 week after the phone came out.. thats fast.
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Yes, the phone's been out for 1 week here in Canada, but in other parts of the world, it's been out for 2 months. And still no solid fix for the GPS. Go check out the GPS thread @ the phandoid forums to see how many times a phantom update was supposed to fix that issue.
I really did love my S, but I can live without a smart phone under all the issues are worked out. I'm a pessimist by nature, but I am hoping to be pleasantly surprised with all kinds of fixes and an on schedule froyo release.
PS, might want to look at the behold II, you know the phone that they said it would be upgraded to 2.x in their promotional video, then said 1.6 is as far as they were going to go just as the S was announced? heheh

Hmm that's weird.
I just exchanged mine this afternoon at Yonge and Dundas in Toronto and I wasn't even asked any questions. The manager said they were aware of the problem and that the new batch was working so it was exchanged on the spot. No mention of waiting for updates...
My new one works perfectly.

DarthV said:
Yes, the phone's been out for 1 week here in Canada, but in other parts of the world, it's been out for 2 months. And still no solid fix for the GPS. Go check out the GPS thread @ the phandoid forums to see how many times a phantom update was supposed to fix that issue.
Click to expand...
Click to collapse
The GPS is fixed with the new ROM.... check the threads. I can attest to it it locks much faster and is much more accurate now.
atanga said:
Hmm that's weird.
I just exchanged mine this afternoon at Yonge and Dundas in Toronto and I wasn't even asked any questions. The manager said they were aware of the problem and that the new batch was working so it was exchanged on the spot. No mention of waiting for updates...
y.
Click to expand...
Click to collapse
To me, this just further confirms that a fix is coming. If it is fixed in new batches, then an updated SPL will be out shortly, or shipped with Froyo. It would not make sense to not ship it because it would just end up to more warranty returns due to bricked upgrades.

cool, hope they fix this soon!

just for the record, it's not just the Bell model
i9000 from other countries have having the same problem, and it's also not all the units, just some units
seems like they have some one sleeping in Samsung's QA department.
otherwise there is no explanation why some units of the same batch are fine, yet some units are missing the 3 buttons modes

And someone from futureshop was even arguing with me that bell did that to avoid rooting it 

casperr said:
And someone from futureshop was even arguing with me that bell did that to avoid rooting it 
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Click to collapse
LOL
some one tried to tell me the same on wireless wave
"samsung caught up on the problem, all new phones comes without it"
then i made them pull out a newer box, and ta da... it worked
the girl was left (speechless)
the first one i tried had an older date in the box

Any new updates about this fix?...

ccrows said:
Any new updates about this fix?...
Click to expand...
Click to collapse
the 3 button fix is already in the DEV sub forum of SGS
find it and install it

On my 2nd Shift and I am done.

After my last post about needing to run to stock to get my phone fixed, sprint took their time to send me a replacement, might I add my mother has an evo 3D and 2 days before mine broke her's did the same. I got a replacement yesterday finally after being told it was sent more than a week ago (I live in florida so that's illogical)
My replacement is now having the same exact issues of flickering, half touch screen not working and random dead spots on the digitizer for the half that does work.
I am simply done with HTC, I was told that due to the issues I had with them hanging up on me, dropping me after saying I was on hold and having my replacement take 2 weeks to get to me after being told it was shipped on the day I went in only for it to have been shipped few days ago from me receiving it, I may be either switching from sprint. He did put a flag and ticket up for me on my issues though, he seemed to be the only tech that cared. He said I should now be able to get a new phone entirely, so I may just switch to the samsung epic, it's old but It's better than this ****.
Sorry but I needed to vent about this crap, thought some of you might have gone through the same, I am just starting college again and this was not the time to be dealing with this crap.

That sucks, I've never had any issues with HTC myself. Had a HTC G1 before this and it's still working even with a half cracked screen. Every phone is going to have some defective ones made. I've known a lot of people with Samsung that also get defective phones. Sorry you had a bad experience though.
____________________
Hitting the thanks button is soo much easier then typing thanks!

gigermunit said:
so I may just switch to the samsung epic, it's old but It's better than this ****.
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Click to collapse
Ugh, don't get the Epic... If you push hard enough you should be able to get the NS4G, i know at least 3 people that got the Nexus as a replacement. Plus its a solid device.
Sent from my PG06100 using Tapatalk

My cousin and friend have the epic and I really liked it, they didn't have any issues with it since the gb update, but if I do get the NS4G I will take it, just don't like not having a keyboard even though I barely used it on my shift. The possibility of me getting another shift is high also but I am going to complain til I get a new phone, 3 phones with same issues is bull.

It's not a problem with the shift that I've seen very frequently. I've gone through 4 shifts. I say you should give the Shift another chance. It's the best phone Sprint has short of a nexus prime and if you're like me, you don't want a nexus prime because there's no keyboard.
edit/note: Make sure you try and get a Sprint store rep to send you a REPLACEMENT rather than going through asurion. Make sure you express your extreme dissatisfaction, time lost, and the fact that you are considering cancelling your account. This is the biggest thing that is hurting Sprint right now, customer retention, so I'm pretty sure that would help. If it doesn't go to another Sprint store, call Sprint customer service, ask for a supervisor, and express your extreme dissatisfaction with the service you received at that store.

That is what I plan to do, guy on the phone said I can ask for a replacement fine due to all the flags on my account from the last week.

gigermunit said:
That is what I plan to do, guy on the phone said I can ask for a replacement fine due to all the flags on my account from the last week.
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Click to collapse
Cool. From what I've heard getting a replacement phone is almost as good as getting a brand new phone.
If you have issues with the 2nd phone and you have asurion take both phones in to the Sprint store and they can swap bad parts for good parts. Just call Sprint customer service ahead of time and tell them to schedule an appointment for you.

I already sent in my original and I got this replacement here and more parts of my digitizer are slowly not working, I have just enough response to answer calls.

gigermunit said:
I already sent in my original and I got this replacement here and more parts of my digitizer are slowly not working, I have just enough response to answer calls.
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Click to collapse
Get 1 more replacement. Trust me I had to go through 3 to get a good shift. Also make sure you hack it up and see how far you can overclock it. If you can get past 1.6ghz you've got a good cut of the wafer CPU.

Both my original and this replacement could do 2.0ghz and be just fine, it's the screen that kept giving out, my flex ribbon in my first broke while I took a nap then this phone's digitizer took a dive right after activating it, then it worked fine, put a screen protector on it. To which it stopped working, then wouldn't work without the protector on now wont work at all.

gigermunit said:
Both my original and this replacement could do 2.0ghz and be just fine, it's the screen that kept giving out, my flex ribbon in my first broke while I took a nap then this phone's digitizer took a dive right after activating it, then it worked fine, put a screen protector on it. To which it stopped working, then wouldn't work without the protector on now wont work at all.
Click to expand...
Click to collapse
Yeah I found a place here that will put the screen protector on perfectly here, you should be able to find one in the mall once you get a good working Shift.

I really don't want those kids touching my phone....

lol, Ive been thinking about bricking my phone to try and get a nexus s 4g

jesuscash said:
lol, Ive been thinking about bricking my phone to try and get a nexus s 4g
Click to expand...
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Thought the same but I love our small community. I can only hope my next phone has yet another small community so that I get to know everyone like I do here
Sent from my PG06100 using Xparent Blue Tapatalk

YoungCorruptionV2.0 said:
Thought the same but I love our small community. I can only hope my next phone has yet another small community so that I get to know everyone like I do here
Sent from my PG06100 using Xparent Blue Tapatalk
Click to expand...
Click to collapse
The more i think about it the more i dont really care.
Honestly, i dont do much with my phone because im stingy with my battery life and ram lol
I honestly dont know why i want a more powerful phone, so I'm just gonna give my shift a good use until its time to upgrade or use my insurance.
If i get offered a nexus though, im taking it.
Not willing to ditch this guy yet, I didnt think I was gonna need/like the slideout keyboard, but now I love it lol

VICODAN said:
It's not a problem with the shift that I've seen very frequently. I've gone through 4 shifts. I say you should give the Shift another chance. It's the best phone Sprint has short of a nexus prime and if you're like me, you don't want a nexus prime because there's no keyboard.
edit/note: Make sure you try and get a Sprint store rep to send you a REPLACEMENT rather than going through asurion. Make sure you express your extreme dissatisfaction, time lost, and the fact that you are considering cancelling your account. This is the biggest thing that is hurting Sprint right now, customer retention, so I'm pretty sure that would help. If it doesn't go to another Sprint store, call Sprint customer service, ask for a supervisor, and express your extreme dissatisfaction with the service you received at that store.
Click to expand...
Click to collapse
The Shift is obviously not the best phone Sprint has. Don't be a schmuck, get the Nexus.
*if you didn't wipe /system and /boot it is NOT A FULL WIPE*

jesusice said:
The Shift is obviously not the best phone Sprint has. Don't be a schmuck, get the Nexus.
*if you didn't wipe /system and /boot it is NOT A FULL WIPE*
Click to expand...
Click to collapse
What is sprint's best phone - e4gt?
Sent from my PG06100 using xda premium

sdk234 said:
What is sprint's best phone - e4gt?
Sent from my PG06100 using xda premium
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Click to collapse
Maybe... maybe straight hardware wise... but if you're looking for a phone with a good amount of development I think you'll be disappointed with it. Same goes for the E3D and the Design. If I were getting a new phone I'd wait until the Galaxy Nexus is released. There may be phones with better hardware but hardware is kinda like benchmarks - good for comparing your e-penis but doesn't necessarily determine how the actual user experience is. The pure Nexus experience really is nice and the Galaxy Nexus will have a lot of great development for a long time to come. Personally I'm really pleased with my Nexus S and don't think I'll grow tired of it before my next upgrade in 10 months.
*if you didn't wipe /system and /boot it is NOT A FULL WIPE*

jesusice said:
Maybe... maybe straight hardware wise... but if you're looking for a phone with a good amount of development I think you'll be disappointed with it. Same goes for the E3D and the Design. If I were getting a new phone I'd wait until the Galaxy Nexus is released. There may be phones with better hardware but hardware is kinda like benchmarks - good for comparing your e-penis but doesn't necessarily determine how the actual user experience is. The pure Nexus experience really is nice and the Galaxy Nexus will have a lot of great development for a long time to come. Personally I'm really pleased with my Nexus S and don't think I'll grow tired of it before my next upgrade in 10 months.
*if you didn't wipe /system and /boot it is NOT A FULL WIPE*
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Click to collapse
Can't find it right now, but I'm pretty sure I saw a comparison (maybe phonedog?) of the Galaxy Nexus vs e4gt and nexus was REALLY laggy going from portrait to landscape compared to e4gt. Of course it was stock vs. stock . . .
Seems to me that development for the shift is great. Seems like e4gt is a really popular phone, hmmm .. . - is development worse because of something intrinsic to the phone?

I have owned my Shift since the day it came out. My friend has one and so does my brother. All working, no problems what's so ever. I love this little guy and I'm sorry you were having bad luck with faulty hardware.
My dad has a Samsung Epic no problems I guess.
I really want ICS but like the physical keyboard to get the Nexus.

HTC still cant iron out those build issues.

My misses just got her HTC ONE for her upgrade as she likes mine.
She got the black one and i noticed they still have issues with the speaker grills not sitting right.
Love my phone and its been great ( performance wise and no issues technically ) and she likes hers, but I'd have thought by now they'd have ironed out these silly issues.
She hasn't noticed it and it's gone straight into a case so she isn't bothered, I'm just surprised about this.

They're only issues if you allow them to be issues. Seriously, it's only a issue if the grill is hanging off lol

Quality control is quality control. Don't get me wrong. I love HTC. But they should get their **** together if they want to be world beaters.
Sent from my GT-N7105 using Tapatalk 4

Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<

Theshawty said:
Errare humanum est
To err is human. (but to err time after time..?)
>> Sent from the abyss <<
Click to expand...
Click to collapse
Errare humanum est, perseverare diabolicum. Something like that i think.
Sent from my HTC One using Tapatalk 4

I'm also on my third HTC one. This one seems to be holding up pretty well though. Top speaker problems on the first 2.
Sent from my HTC One using Tapatalk 2

entreh which
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.

I just got my second One and it's in worse shape than the first One. The first was actually pretty good, build wise, I exchanged it for the camera issue. Now I have a phone with a couple of build issues and the camera issue is still there. I shouldn't have returned my first One

TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
There is no such thing as perfection, so it might be quite difficult for HTC to deliver.
Sent from my HTC One using XDA Premium 4 mobile app

TM-87 said:
He is kind of right.
When you pay for a phone that's this expensive, you should be allowed to ask for perfection.
Although i don't let it bother me, i still sometimes see the grill and wish they had fixed it.
Click to expand...
Click to collapse
Although I do understand where you are coming from, people put these phones together. Unless the people are perfect, there's no way the phone is gonna be perfect.

TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.

Xperia23 said:
TBH, though, they're not that far off. They really aren't. I wouldnt mind but they done the hard part spot on, carve the aluminium etc etc.
It woudn't take all that much to fix the grill issue.
My phone does have a slightly rough edge to the screen and the speaker grill a the top has the gap a bit. I just think to myself, let them dry longer or, use better glue, or a bit more of it and apply some even pressure around the edges lol.
For a company that has build a damn good phone, it aint rocket science.
Click to expand...
Click to collapse
The one is designed and manufactured to be as thin as possible. On top of that they also implemented their 'zero gap' design. If you read some of the teardown threads, it's assembled in a way that allows zero room for error. Taking into account the fact that most people who receive a One that they consider to be perfect don't usually post about it at all, I'd say the actual defects of the one are a much smaller percentage than they appear to be on XDA.
Where HTC really impresses me is the fact that they seem to be 100% willing to warranty any device with any build quality issue. Obviously they should, after advertising a premium device with no gap and superior build quality to plastic phones. However, what major companies should do, and what they really do are not always the same. They can not promise you a perfect phone, but they are willing to replace it until you receive on that satisfies you.
Where they fail, is with that replacement device. Any mass produced product is going to have defects, and some will make it past quality control, this is inevitable. But devices going to customers who have already sent in devices due to build quality issues should have added levels of quality control, to ensure no one gets two bad phone. That would save them a lot of negative publicity.
AT&T HTC M7ul
Baad Newz's InsertCoin 3.4-2
Flar2's Bulletproof 6.2

Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app

monkeypaws said:
Just thought I'd update here. So far I'm going to be on my fourth warranty exchange in less than 3 weeks. The second I got had USB port issues. The one ingot today had this weird glue around the top speaker grill and the grill looked like it wasn't even on straight. And the top speaker didnt even work. The build quality was sub par. Not acceptable. Called right away and they are overnighting me another tomorrow. Hopefully this one is accetable. If not I'm done with HTC. Has anyone had some kind of glue type substance around the grills or where the gaps are. I mean why do they think they can send me this and call is acceptable. ?? Sorry I didn't like spending hours on the phone. Most of it was correcting and issue the first rep made by not even processing the order. Tmobile USA. Come on.
Sent from my HTC One using xda app-developers app
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Click to collapse
Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
Sent from my HTC One using Tapatalk 4

ridearoundsolo said:
Dude I'm dealing with the same issue with tmobile, it's not htc it's tmobile sending out bad refurbished models I'm waiting on my third one and then I'm giving up. They don't seem to get it that the speaker grills have glue sticking out or it looks chipped inbetween the grill and plastic. If the new one I get is the same I'm going to take pictures and post all over tmobile support advising to people thats what tmobile calls acceptable. They suggested me going eip for a new phone, they just want money and don't seem to care that I paid in full for a faulty device, my defects didn't start showing up till after the first 30 days passed, and I bet they are going to lag on the update as well, situations like this make me hate these companies and there policies, they try to sound so cheerful over the phone but they don't understand that we don't deserve to be given broken devices over things we didn't break but sadly we can't do much to over power them they will just be like "again we are sorry for the inconvenience can we send you another" they make me sick
Sent from my HTC One using Tapatalk 4
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Click to collapse
That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
Sent from my HTC One using xda app-developers app

monkeypaws said:
That sucks man. When I first opened the package I saw what at first looked like a scuff. Then I noticed it on both sides of the top speaker grill. I'd say that was the worst built phone I've ever seen. The grills didn't line up, the screen wasn't flush and it looked beat up around the sides. I've never had build issues with other phones. I agree with you. If this one today is bad I'll call customer loyalty and see what else they can get me. I'm not particularly picky but I'd have to be something within the same price range. I know they've offered alternative exchanges before. I think they try not yo as much anymore. 5$ every time you exchange adds up plus they charged me 7.99 for shipping of my charger that was defective. At the end of it all I'm going to see if they'll credit me.
Sent from my HTC One using xda app-developers app
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Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
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ridearoundsolo said:
Customer loyalty? Haven't tried that yet, I'm not too picky either but yea these refurbished models are just horrible how do I get to customer loyalty?
Sent from my HTC One using Tapatalk 4
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Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
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monkeypaws said:
Customer loyalty are the reps that you get transfered to when you want to cancel . they will do almost anything to keep you with the company. They are traditionally called retention but Tmobile calls then customer loyalty. I've had them send me a brand new phone just to keep my business. Although it depends on how long you've been a customer, and I've you have credits given in the past. I used to work for Tmobile years and years ago and used to shadow these guys from time to time.
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I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
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ridearoundsolo said:
I haven't had any credits, and I've been a customer for two years but yea I've heard of retention, well I will try them if the next one is faulty again, I really don't want a different device but this stuff is just ridiculous, I have screen lift and a tiny screen leak that htc told me to be dangerous plus the camera issue
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Im supposed to get mine today. Hopefully its acceptable enough for me to keep. Yeah I'd hate a different device also. There was a reason I chose this over sgs4.
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Update: finally got my replacement in the mail. I'd have to say they really worked on getting me a zero gap device. Everything is aligned. No glue stocking out of the grills. No problems with the buttons. No gaps at all. Software is also running great. I was gonna call right away again if there were issues but I'm actually shocked they came through. Now to see how fast they can get 4.3 out.
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Poll - Battery overheating - Are you sending your tablet back?

Are you guys sending your tablets back to be replaced for the battery issue?

Voted yes because I have filed RMA for the battery issue. However it seems jury is still out as to whether Nvidia will require actual return of the old tablet. Poll could be reworded to capture this distinction. May vary by geography, too..
Marc

im sure people will figure out a way to make sure both tablets can be used

Well since the tablet has the potential to catch fire then it would be illegal to mail the tablet since you cant mail "flammables" right? lol

Yes new tab for 0€ of course
Envoyé de mon Nexus 5 en utilisant Tapatalk

Yes, but I was conflicted about it. On one hand, I don't ever want my tablet to start on fire. But on the other, I've had FAR fewer issues with my tablet (i.e. zero) than I've heard of other people having, so I'm concerned that I'm sending in a flawless tablet and may receive in exchange a tablet that could end up with cracked corners and that becomes laggy, etc. Best case, my usage of the tablet is the reason I've had no issues with it, but I just don't know... I do use the hell out of it, so I'd have expected that if use was the cause, my tablet would've been laggy and heat up as much as anybody else's.

I'm RMAing, but I'm mixed on it. I bought it a week before the announcement and considered just returning it for a tablet with WiFi that actually works properly, but the features that I want the WiFi for others can't do as well anyway so I'll get the new one and hope the smart people around here figure out how to block the kill switch between now and then so I have 2. I am annoyed about the fact that they must have known before the announcement since they implemented the changes in ota 3.1 for the rma process and battery check, which would have taken time to plan, considering my unit was one week out of the store, one would think they would have pulled the flammable stock off the shelves and replaced with newer units.

jtorress said:
Well since the tablet has the potential to catch fire then it would be illegal to mail the tablet since you cant mail "flammables" right? lol
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Indeed recalled battery are prohibited by most courier, air freight and import, export are not possible under worldwide regulation even for recycling. So freight will be fairly expensive for those return if they elect to get them back.
Using ground local freight it could be possible but I am not sure about this.

Frankenscript said:
Voted yes because I have filed RMA for the battery issue. However it seems jury is still out as to whether Nvidia will require actual return of the old tablet. Poll could be reworded to capture this distinction. May vary by geography, too..
Marc
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[email protected] said
We don't require you to send it back to us to receive the replacement and are collecting them only to make it less of a burden on everyone else who dont have drop off locations like that close by.
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Source https://forums.geforce.com/default/...return-it-what-do-i-do-/post/4627891/#4627891

Ginxeng said:
[email protected] said Source https://forums.geforce.com/default/...return-it-what-do-i-do-/post/4627891/#4627891
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Wont the old tablet be rendered useless anyways? If Nvidia are kind enough to send me 2 replacements for the 2 that I have with Y01, then I'm happy to send them back.

cheetah2k said:
Wont the old tablet be rendered useless anyways? If Nvidia are kind enough to send me 2 replacements for the 2 that I have with Y01, then I'm happy to send them back.
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Yes it will be considered useless but there is talk about some people wanting to install a custom rom and/or tricking it into not erasing itself and keep using it. I would like to keep mine for spare parts,I'll take out and recycle the battery and keep the device for spare parts like LCD screen and such.

country not listed
does anyone has made the recall process from a country that is not listed at the registration recall program???
thanks in advance

Ginxeng said:
Yes it will be considered useless but there is talk about some people wanting to install a custom rom and/or tricking it into not erasing itself and keep using it. I would like to keep mine for spare parts,I'll take out and recycle the battery and keep the device for spare parts like LCD screen and such.
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The way I see it is that now that Nvidia has presented us with an RMA option on these tablets, if you choose to continue to use it after getting the new one and it catches fire and burns down your house, you may be in limbo over your insurance payout.... "knowingly continuing to use a faulty product that has been recalled"...
I dunno, the moment my new ones turn up, if there is no requirement to return, the 2 I have will be dumped in a bucket of salt water to neutalise the battery, and binned :good:

cheetah2k said:
The way I see it is that now that Nvidia has presented us with an RMA option on these tablets, if you choose to continue to use it after getting the new one and it catches fire and burns down your house, you may be in limbo over your insurance payout.... "knowingly continuing to use a faulty product that has been recalled"...
I dunno, the moment my new ones turn up, if there is no requirement to return, the 2 I have will be dumped in a bucket of salt water to neutalise the battery, and binned :good:
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I think he is right. If they are so fair. I don 't wan't to be fault if someone dies

I wanna keep it or give it to a friend or my dad since I can't sell it.
Its not fair nor legal to sell an affected tablet that can always catch fire or kills itself when restoring the factory image or possible after an OTA update.

Conflicted on whether or not I want to send mine back. One on hand, free tablet! But on the other. Nvidia didn't have to do this, they could of simply told us to RMA them, send them in, wait for repair and wait for them to send the tablet back. I haven't had any problems with the battery overheating or anything.

us3rX said:
Conflicted on whether or not I want to send mine back. One on hand, free tablet! But on the other. Nvidia didn't have to do this, they could of simply told us to RMA them, send them in, wait for repair and wait for them to send the tablet back. I haven't had any problems with the battery overheating or anything.
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I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?

cheetah2k said:
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?
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Got my replacement today. As others have noted the old one has not been killed. I flashed bliss pop just in case it may help but I turned it off and placed it in a box. Have not decided if I plan on keeping it or not. May, if it does not get killed, use it as a dedicated kodi box for my bed room

cheetah2k said:
I'll be interested to know if there is a way around Nvidia's method of rendering the tablet useless..
Time will tell.
Has anyone received their replacement yet?
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Got mine today. But as others have done. I wiped the device and installed SlimLP on the "RMA" device. I'll leave the other stock(rooted) for now and see what happens. But at the moment, as reported here, on reddit, on the nvidia forums and etc. The old devices arent locked yet. Maybe they are giving people more time to move data from one to the other? Who knows.

I'm in Australia and got the RMA approved email 2nd August, but have yet to receive any notification that my replacements have shipped .
Waiting on WIFI and LTE versions to arrive... I'll switch them off when I get the replacements and wait for a solution... I just hope they don't take too long issuing replacements to international buyers
I would guess that they would not issue the kill notice on these until all of the faulty units have been replaced...