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So I bought a nexus 7 from office depot. It is unopened because after reading all the threads on here Im a little worried about the problems it will have. Im wondering if anyone has had any experience returning the device through office depot? Im also on the fence after hearing all the problems with the device it sounds like a huge headache. Looking to get some other users inputs on the nexus 7 device and if anyone's dealt with returning theirs at office depot. Also If you think I should purchase it from another store.
I've had no issues with the two I purchased from Staples. I wouldn't buy a pencil at Office Depot, the stores/people here SUCK!
I bought mine at Futureshop (here in Canada) and I was pretty hesitant as well in opening it after seeing all these threads about the issues people were having with theirs. But to my relief it was a good model. No visible defects with it.
Staples has a 14 day return policy on electronics. Keep that in mind when buying in store.
This is what all these negative threads are doing. Just open and start using, it's a great device.
Sent from my Nexus 7 using xda app-developers app
I bought it at ABT in Glenview, IL. I had a problem with mine and ABT did not have any issue to exchange it for me.
I have not shopped at office depot for a while but when I did, i never had any problem return/exchange.
Sent from my Galaxy Nexus
Office Depot has the same policy but once it's open only store credit. What's Google plays return policy?
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kangxi said:
This is what all these negative threads are doing. Just open and start using, it's a great device.
Sent from my Nexus 7 using xda app-developers app
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I know right, it's like he wants either permission to use it, or just wants to let everyone know he's got one. &?
Sent from My Omega powered beast, using Xparent ICS
You can return for a full refund at Staples if there is a problem with the device, even though it's been opened.
blade30p said:
I know right, it's like he wants either permission to use it, or just wants to let everyone know he's got one. &?
Sent from My Omega powered beast, using Xparent ICS
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more like i dont want to get burned again I had a Samsung droid charge worst smartphone I have ever used. I just want to make sure that all these complaints are not as widespread as they are made out to be.
You're not gonna see everyone praising it on forums, they are here to resolve issues and report problems. My 7 is flawless.
Sent from my Galaxy Nexus using xda app-developers app
You bought it already. Just open it and find out. It's completely worth it if it's got a good display. And if it's defective, you can get it exchanged.
And I'm saying this as a person that has gotten two defective Nexus 7s and am currently waiting on number 3 (from Google Play). At least with your retail store purchase, you can exchange it the same day (if they have stock) if it's defective.
I got mine from Staples a week ago tomorrow. An absolutely flawless unit as far as I can tell. It was the only Nexus they had in stock, but it has no issues.
If there are in fact problems with it, I am obviously less observant/picky than other owners. I am yet to notice anything wrong
I wish people would stop saying the same exact thing in each of these threads....
nexus 7 is a fast and great little device.
go buy it now if you get a bad one take it back until your happy
Nexus7 is awesome. I have no problems with it. I purchased mine at staples.
Sent from my Nexus 7 using XDA Premium HD app
Best device I own. Mine is flawless.
Sent from my Nexus 7 using Tapatalk 2
Stop being a b.i.t.c.h. and open it! For crying out loud. Come on people!
Sent from my Nexus 7
The first batch of Nexus 7s seem to be a little faulty, but that's expected with any brand new product. I just got mine from Staples on Sunday and it's perfect. They said their previous shipment was defective and had to send it back and mine was from the new batch that had just come in the previous day. If it's defective, return it and get another one. Easy enough.
Got mine from Office Depot a week ago and it is flawless. None of the problems people here are reporting.
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You know damn well you opened it as soon as you left the store!
Sent from my Nexus S using xda premium
Just curious.
Sent from my SPH-L710 using Tapatalk 2
Yes for me.
Envoyé depuis ma Nexus 7.
yes. Google's RMA is fast and painless.
Yes I would.
Themes and apps isn't really the right section for this.
It would depend where the pixel is for me.
just noticed I posted in wrong forum. I was using the Tapatalk app and forot which section I was in
If I just bought it, yes. If I've owned it for several months and a single pixel went out I probably would not exchange it for the lottery reburb I would get (assuming they would even warranty it...I don't know what their pixel policy is).
Sent from my Nexus 7 using Tapatalk 2
I did, what sucks is that it was clear until I did the update about an hour after turning it on, rebooted...and there it was, laughing in my face. Got my replacement and the only issue I have now is very slightly raised screen, no problem though, I see there are fixes for that if I really feel like it.
Sent from my HTC_Amaze_4G
Yes. Because it's like AIDS... IT NEVER GOES AWAY!
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ROCKSTAR XS said:
Yes. Because it's like AIDS... IT NEVER GOES AWAY!
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It did for Magic Johnson.
Sent from my Nexus 7 using Tapatalk 2
Yep, specially because you just bought it, btw, there is a few free apps to cure dead pixels.
After 1 year in my hd2 I got one, the app cure it, but it was coming back every month or so and the I had to cure it again.
ExploreMN said:
It did for Magic Johnson.
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Yeah, weird right.
Sent from my EVO using xda premium
Yep
robrob777 said:
Yep, specially because you just bought it, btw, there is a few free apps to cure dead pixels.
After 1 year in my hd2 I got one, the app cure it, but it was coming back every month or so and the I had to cure it again.
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They can possible fix stuck pixels. Dead is dead...
Sent from my Nexus 7 using Tapatalk 2
I did
Sent from my mopho
I find myself in the same situation.
I ordered online from Futureshop.ca (Canada)
I am about 6 days out of the 14 day exchange policy as I went on vacation and am just now getting to play with the tablet.
I have 1 dead pixel, now that I know it's there it is buging me, I also have screen flicker with low wifi issue, no lifting though.
Called Google, told me to call Asus.
Called Asus and got an RMA but I have to pay for shipping to Asus, I am worried I will get back a tablet with screen lifting!
Going to take my changes and send it in I guess.
oz
No. I have one white pixel but you only notice it if you are actively search for it and only on a complete black screen. Doesn't bother me at all.
I thought I have just one dead pixel, but I found others, on different colors.
I am not able to return my Nexus 7, but I would do it if I could.
Sent from my GT-I9100 using xda premium
for sure i would no way would i accept any new electronic purchases that came with defects
Sent from my Nexus 7 using xda app-developers app
Yep. Why anyone wouldn't is beyond me. Not doing so is basically encouraging less QC to be needed (if your bugging ASUS about RMA's they'll probably learn to make their devices better; whereas not bothering ASUS about issues will probably allow them to lack more and more on QC).
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
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Ouch nobody? Haha
Sent from my Galaxy Nexus using xda premium
chuckenfoot said:
Hi all... I ordered by nexus 7 from staples when it first came out. I didn't notice any screen issues at first but once outside their return period I noticed the left side was separating like other had described. Well last night several cracks formed in that area and the screen doesn't respond at all to touch anywhere on it. Staples doesn't want to do anything for me as I am outside their return period. Does Google provide a warranty? If so how do I set things in motion to get it repaired or replaced. Thanks!
Sent from my Galaxy Nexus using xda premium
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Asus should cover it. But you will have to send it to them and hope they deem it was a manufacturing defect and Hope they don't say it was your fault.
chuckenfoot said:
Ouch nobody? Haha
Sent from my Galaxy Nexus using xda premium
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Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
SoHaunted said:
Be honest, did you try the screen separation fix or left it alone an started seeing cracks form?
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I didn't try any fix.. I didn't know I had an issue for very long until it cracked.... I'd own up to it if it was me
Sent from my Galaxy Nexus using xda premium
But seriously... Does anyone know who to contact about this?
Sent from my Galaxy Nexus using xda premium
You have to contact Asus directly if not purchased from the Google Play Store.
Sent from my Nexus 7 using xda premium
LOOK AT YOUR WARRANTY CARD!!!!!!! It's in the box!
Then let me know what they say when you call/email
Hi guys I want to make a question. Today I saw the screen of my tablet broken in the side as you cab see in the photos. This didn't happen from dropping or press on it. It doesn't have signs of drop either. The tablet is full functional only this corner don't work. I want to ask if I can claim free repair from Asus because it's not my fault. The tablet is 15 days old and this happen by itself.
Thanks in advance
Sent from my Nexus 7
Bump
Sent from my Nexus 7
First of all, don't bump your thread so soon. Only bump if you've had no reply in 24 hours.
Now to answer your question, the only way you'll truly know is by asking them. Different situations are different so no one could really tell you.
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
I think they may do depending on the situation.
You'll just have to explain everything to them and hope for the best really.
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Necronhyperion said:
Oh sorry about that. I wanted some opinions before I call. Anyway now the Asus support line is closed until Monday I think. I mean is it possible to replace it free or they don't change broken screen's no matter what?
Thanks for the fast reply and sorry again
Sent from my Nexus 7
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generally a broken screen would be considered physical damage, which the warranty wouldnt cover. it would be very hard to prove that the screen broke all by itself, the weight of the proof would be on you. the only thing that might save you is getting the right customer service representative that is sympathetic to your cause. be very nice to them when you call.
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
Necronhyperion said:
Asus says it's not covered by warranty and the price to fix it is 150 €. So I'm going to buy new lcd+digitizer from eShop. Anyone knows were I can find it cheap?
Sent from my Nexus 7
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Quite honestly, most just end up replacing the entire tablet because of the disproportionately high price for the LCD/digitizer.
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Sure am glad I bought mine at Walmart and got the extended warranty that covers screen breakage for $20
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I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
Sent from my Nexus 7 using xda app-developers app
I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
Sent from my Nexus 7 using xda app-developers app
What did you tell Asus? I have the same problem and they quoted me 150usd to fix. I can't recall how the screen cracked. It just seem to happen out of nowhere.
JaSauders said:
I was reading this thread hoping that they would replace it. If you did not cause the crack under no circumstances should you be stuck stuck the bill. Period. I'm glad things worked out!
Sent from my Nexus 7 using xda app-developers app
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I told them that it's not my fault and I didn't drop it or something.like that. Maybe they saw that my tablet was like New no scratches or hits in the corner. I don't know for sure it must be in technicians hands of he will fix it for free
Sent from my Nexus 7 using xda app-developers app
Necronhyperion said:
I send it To Asus service 10 days ago and the fixed it for Free. Now is New again in my hands
Sent from my Nexus 7 using xda app-developers app
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was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
chismay said:
was about to say matey lol another guy on youtube broke his screen by pressing the power button, it was clearly a manufacturing fault and asus did fix for free. nice one on getting the same:good:
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This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium
borrowedchief said:
This happened to me. Hit power button and screen cracked from middle left to bottom right. Its on itsway to Asus right now.
It had some screen lift on the left, but never bothered me. I can't help but think that's what caused it.
Cross your fingers for me !
Sent from my Nexus 4 using xda premium
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sounds exactly the same heres the vid. if you read the comment the guys did get a free repair with asus admitted a manufacturing fault
Just a quick update. My tab reached Asus on Friday. Checked status and it says repair in progress. Hopefully this is good news, as I haven't been notified regarding a charge for repair
Sent from my Nexus 4 using xda premium
Update 2.
Received info that it is ready to ship. No charge. Asus came through on this one. Hopefully if anyone else suffers the same fate, the results will be the same
Sent from my Nexus 4 using xda premium
How the hell do you crack the screen pressing the power button!?
Exactly. But it happened.
Sent from my Nexus 4 using xda premium
So I broke my screen in my Nexus 4 from Google Play Store. I don't exactly have the money to repair it right now especially considering it costs damn near what a new 8gb costs. Anyways I have the 16gb version and am wondering if there are any users here that need the main board for a replacement of a bad one in their device. I would be willing to give the broken phone to whoever needs it at no charge. I just feel like someone should get some use out of it . The phone turns on and boots up fine it is just unusable due to the screen.
I understand that buying and selling devices is not allowed here anymore but technically I am donating my device to new home for rehab. If this is not allowed I apologize and will remove the post.
By the way the screen is the only broken part on the phone. Back glass is just fine.
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Dibs. You have a pm message
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i dont know why im here but yeah ...
another samaritan ^^
I could definitely use it to fix my wife's
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