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Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.
Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium
You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk
Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.
You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium
It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.
Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!
wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..
I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.
Don't bother with Samsung.. they are a waste of time. Contact Amazon.
Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.
I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium
Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!
Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
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If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
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I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.
maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.
Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?
Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.
I want to buy it but I heard that so many people's Nexus 4 phones shattered out of the blue??? I treat my phones with delicacy but these people say their phones broke from being in their pocket with nothing else in it. I have a SGS2 and it doesn't have a single scratch or bend or any flaw on its hardware visible view
Agree. I have had an SGSII for 18 months, 12 months without any sort of screen protector and I haven't had a single scratch on the screen (touch wood).
Mine and most others are fine, shattered out of the blue is a misnomer really, just means the owner doesn't know how it got broken, obviously it's not going to spontaneously shatter.
thanks guys. I'd like if some other people also shared their hardware experience because I don't want to regret buying this phone hence I live in the Bahamas. this means I won't be able to return it if something happened as quick and would cost a lot of money
There's already a ton of threads and discussion on this, but I'll oblige OP and provide my experiences once again.
Some background on my phone usage: I came from a Galaxy S which had the previous generation of Gorilla Glass. After over two years of heavy use without a case or screen cover, my phone had two very minor but broad scratches that could only been seen with the screen off and at certain angles under certain lighting. Screen on, you would never know the phone wasn't brand new.
My N4 arrived last Monday (two days use thus far) and I removed the packaging films from the front and rear. Haven't got a case but I ordered the Poetic Slimbook case, which I expect in December.
I haven't dropped the N4 and have placed it on many different surfaces (Thanksgiving table in a room with over a dozen eaters, so the table wasn't very clean). My phones have always sat in my front pocket. While the N4 has been occupying this same space, I've heard it hit a few tables and counters, which left me grimacing on the inside.
However, I'm glad to say that my N4 is pristine and has zero scratches, scuffs, or signs of wear. Both glass faces have stayed spotless and the oleophobic coating works very well. The plastic edges have not scuffed either, and don't seem too have picked up any oil/grime.
I really don't expect my phone to get scratched in any way over the next few years. I only got the case for extra protection when I am out or traveling. Also, I like flip cases
I wouldn't recommend this phone if you tend to be reckless with your phone and can't own up to it, so you make threads saying the screen randomly cracked. Those people would probably "bump" into a Window and break it, then blame the manufacturer for not making the glass bulletproof. I'm sure a lot of iPhone 4/4S users have scratched or cracked the glass faces on their phones, but no one said those phones were too fragile. The N4 is just as durable, if not more durable that the previous generation iPhone. If you are honest with yourself and think that you would mutilate an iPhone 4/4S, you should get a case and screen protector for the N4. It's not unusually fragile in any sense. Pretty durable in my opinion.
Maybe in two to three years, I'll end up with a few minor scratches that are invisible when the screen is on. For me, it's a phone, not a piece of art that is meant to be seen and not held. I really doubt that I'll scratch the phone now that I'm a bit older and wiser. The scratches on my old phone can be attributed to very drunken nights and surprise encounters with broken glass containers. Or perhaps some an unfortunate meeting with silicate on my old lab bench. Regardless, I learned how to take care of my phone without babying it.
No offense, but assuming everyone whose Nexus 4 spontaneously shattered isn't telling the whole story or is otherwise irresponsible is jumping to conclusions.
I set mine down to charge, returned 2 hours later, and the back had shattered around the speaker hole and radiated cracks throughout the rest of the back. I have no explanation for this other than the glass is potentially also sensitive to temperature change (warming battery/cool countertop). In any case, the fragility of the back of this phone is patently absurd for a mobile device and we can only hope Google/LG step up to rectify it. The internals of the phone are otherwise fantastic and it's a powerful device.
Hung0702 said:
There's already a ton of threads and discussion on this, but I'll oblige OP and provide my experiences once again.
Some background on my phone usage: I came from a Galaxy S which had the previous generation of Gorilla Glass. After over two years of heavy use without a case or screen cover, my phone had two very minor but broad scratches that could only been seen with the screen off and at certain angles under certain lighting. Screen on, you would never know the phone wasn't brand new.
My N4 arrived last Monday (two days use thus far) and I removed the packaging films from the front and rear. Haven't got a case but I ordered the Poetic Slimbook case, which I expect in December.
I haven't dropped the N4 and have placed it on many different surfaces (Thanksgiving table in a room with over a dozen eaters, so the table wasn't very clean). My phones have always sat in my front pocket. While the N4 has been occupying this same space, I've heard it hit a few tables and counters, which left me grimacing on the inside.
However, I'm glad to say that my N4 is pristine and has zero scratches, scuffs, or signs of wear. Both glass faces have stayed spotless and the oleophobic coating works very well. The plastic edges have not scuffed either, and don't seem too have picked up any oil/grime.
I really don't expect my phone to get scratched in any way over the next few years. I only got the case for extra protection when I am out or traveling. Also, I like flip cases
I wouldn't recommend this phone if you tend to be reckless with your phone and can't own up to it, so you make threads saying the screen randomly cracked. Those people would probably "bump" into a Window and break it, then blame the manufacturer for not making the glass bulletproof. I'm sure a lot of iPhone 4/4S users have scratched or cracked the glass faces on their phones, but no one said those phones were too fragile. The N4 is just as durable, if not more durable that the previous generation iPhone. If you are honest with yourself and think that you would mutilate an iPhone 4/4S, you should get a case and screen protector for the N4. It's not unusually fragile in any sense. Pretty durable in my opinion.
Maybe in two to three years, I'll end up with a few minor scratches that are invisible when the screen is on. For me, it's a phone, not a piece of art that is meant to be seen and not held. I really doubt that I'll scratch the phone now that I'm a bit older and wiser. The scratches on my old phone can be attributed to very drunken nights and surprise encounters with broken glass containers. Or perhaps some an unfortunate meeting with silicate on my old lab bench. Regardless, I learned how to take care of my phone without babying it.
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potatomaster said:
No offense, but assuming everyone whose Nexus 4 spontaneously shattered isn't telling the whole story or is otherwise irresponsible is jumping to conclusions.
I set mine down to charge, returned 2 hours later, and the back had shattered around the speaker hole and radiated cracks throughout the rest of the back. I have no explanation for this other than the glass is potentially also sensitive to temperature change (warming battery/cool countertop). In any case, the fragility of the back of this phone is patently absurd for a mobile device and we can only hope Google/LG step up to rectify it. The internals of the phone are otherwise fantastic and it's a powerful device.
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That being said, there are a very small number of people who's phone "breaks all by itself", I would imagine given any population that has a new device there will be a similar number of people who reports these kinds of problems. If you're too worried about it, throw a case on it.
Then again, maybe the case will break on its own too.
Well, you can always put a case around the case.
potatomaster said:
No offense, but assuming everyone whose Nexus 4 spontaneously shattered isn't telling the whole story or is otherwise irresponsible is jumping to conclusions.
I set mine down to charge, returned 2 hours later, and the back had shattered around the speaker hole and radiated cracks throughout the rest of the back. I have no explanation for this other than the glass is potentially also sensitive to temperature change (warming battery/cool countertop). In any case, the fragility of the back of this phone is patently absurd for a mobile device and we can only hope Google/LG step up to rectify it. The internals of the phone are otherwise fantastic and it's a powerful device.
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One time I was at my brother's place and he had this untouched Krispy Kreme donut just sitting on the table.
Two hours later he comes back and sees a bite in it and asked me who had eaten it...
My response?... nooo ideaaa!
potatomaster said:
No offense, but assuming everyone whose Nexus 4 spontaneously shattered isn't telling the whole story or is otherwise irresponsible is jumping to conclusions.
I set mine down to charge, returned 2 hours later, and the back had shattered around the speaker hole and radiated cracks throughout the rest of the back. I have no explanation for this other than the glass is potentially also sensitive to temperature change (warming battery/cool countertop). In any case, the fragility of the back of this phone is patently absurd for a mobile device and we can only hope Google/LG step up to rectify it. The internals of the phone are otherwise fantastic and it's a powerful device.
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News at 11. Guy with 4 posts and no credibility states his phone spontaneously cracked the back screen.
.....
I dropped this phone from 4 feet standing up from a chair on the patio, it was forcefully thrown from my lap, flipped multiple times, and skidded on "Cement", and not a scratch. Unless these ppl got some weird defaulted phone they are full of it.
Would I want to drop it again? Nope. But, the phone won't break from thin air. In fact every pic I have seen that had a broken screen/back, you could see the pressure spot where it was hit, smashed, and otherwise bludgeoned.
tweaked said:
News at 11. Guy with 4 posts and no credibility states his phone spontaneously cracked the back screen.
.....
I dropped this phone from 4 feet standing up from a chair on the patio, it was forcefully thrown from my lap, flipped multiple times, and skidded on "Cement", and not a scratch. Unless these ppl got some weird defaulted phone they are full of it.
Would I want to drop it again? Nope. But, the phone won't break from thin air. In fact every pic I have seen that had a broken screen/back, you could see the pressure spot where it was hit, smashed, and otherwise bludgeoned.
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Thanks, very realistic perspective. I really don't know whether to get the SGS3 or N4 the n4 is so sexy but many people say its fragile and I treat my phones with the most extreme care I can give. I've never dropped my SGS2 except thrown on my bed.
If your used to taking care of your devices, then you should have no problem with this awesome N4!
tweaked said:
News at 11. Guy with 4 posts and no credibility states his phone spontaneously cracked the back screen.
.....
I dropped this phone from 4 feet standing up from a chair on the patio, it was forcefully thrown from my lap, flipped multiple times, and skidded on "Cement", and not a scratch. Unless these ppl got some weird defaulted phone they are full of it.
Would I want to drop it again? Nope. But, the phone won't break from thin air. In fact every pic I have seen that had a broken screen/back, you could see the pressure spot where it was hit, smashed, and otherwise bludgeoned.
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similar story; mine slid off a paper towel machine in a public restroom hit HARD right on the front glass on the tile floor, bounced up and landed on the back. i thought for sure one or both sides was going to have a huge crack but to my pleasant surprise, neither side had any scratches.
...now if it spontaneously cracks the next time i charge it..i will deny any responsibility :laugh:
woah.. I guess the phone isn't as fragile as it sounds.. why are people saying there are random cracks already though? are those just false rumors to make LG look bad? I'm so afraid the phone will break out of the blue..
I was on the phone at a party someone bumped into me and I dropped it onto a stone tile floor..I'm 6feet tall so that's a pretty decent drop..the only mark I have on the phone is a small nick in the bezel..both front and back are in tact..don't go throwing it around but id say its pretty solid :laugh:
I ordered a Nexus 4 today from the Play Store now that its finally back in stock. My 3GS died back at the end of December and I couldn't get the N4, so I picked up an S3 (ATT version) for $0 from Bell.
So my intention is to sell my S3 when my Nexus 4 arrives and I'll pretty much end up breaking even.
Anyways, shortly after buying it I started reading about a bunch of problems with the glass on the back cracking. Now I am somewhat worried. I read through a long thread where people shared their horror stories of the back cracking when falling 1-2 feet. Some people even described the back mysteriously cracking, potentially from sudden changes in temperature.
At the same time I also read posts where people said they've dropped the phone from 3-4 feet several times and the phone is still in perfect condition.
So is there actually a defect with the Nexus 4, or are people just over-exaggerating?
I don't really have any issues with the S3, I just thought that it would be a good idea to switch to the Nexus 4, seeing as I can sell my S3 for more than the N4 costs, but if there is actually a serious problem with the N4, then I will cancel my order and stick with the S3.
No problem here. Have been using it from the last ~30 days with no protection. Obviously it will shatter if you drop it.
I've had mine since launch and no glass cracking.
I usually take the glass spontaneously cracking with a grain of salt, there are so many variables to take into account just come to a conclusion on its own.
Use a case and there won't be.
ive dropped a few times from my lap with a tpu case on no damage yet. Once launched off my lap pretty fast into a a thick metal table pole with no damage (Was scared though). Next from my lap getting up onto wood flooring.
I probably wouldn't risk using this phone without a case though.
I was thinking about getting the Rearth Ringke Slim. It's a really clean, slim looking case. I know it probably won't do a whole lot in absorbing shock, but it will at least prevent the back from getting all scratched
I've only ever dropped my phone once (my arm got caught on my headphones while running and my iPhone 3GS flew 10 feet onto the pavement). I'm very careful with my phone, I'm just making sure that the phone doesn't self destruct, or shatter upon the smallest impact.
The word issue implies a flaw, which it is not. But it's made of glass so get a case or you'll be sorry because all glass can crask for any number of obvious reasons. It's a ridiculous pipe dream to imagine that we have the technology to make glass that won't ever crack from a three-foot fall. It just doesn't exist. We do however have the most durable glass that's ever existed or our phones wouldn't be nearly as cool. There's a reason Apple went to an aluminum back on the iPhone 5, though. LG probably should have done the same but they decided to risk it to make it look a little cooler than the average black brick.
Sent from my Nexus 7 using xda app-developers app
Unfortunately I'm one of the people with a cracked back. It was in my pocket when it happened too. I wouldn't say it's a flaw, just damned unlucky. I would recommend buying a case, although it's a shame to cover the beautiful design of the phone.
The Ringke slim case is alright but I'd suggest looking into a Nillkin case. One of my buddy's has a Nillkin case with a textured back and it's awesome. Just a thought.
Sent from my Nexus 4 using xda premium
Glass shatters when dropped, thats nothing new. Front glass or rear glass, both will shatter if dropped on a hard surface(depending on the point of impact and all that of course.. ).
However, you want to be careful with the back glass, it is not Gorilla glass(not scratch resistent), and will scratch easily without you even knowing how and when it happened.
Yes there is a problem, it is beautiful and makes every other phone look boring
Other than that it is glass, what do you expect to happen when dropped/scratched? If there was a real problem there would be a lot more people coming here and post about it...
Peter1856 said:
Yes there is a problem, it is beautiful and makes every other phone look boring
Other than that it is glass, what do you expect to happen when dropped/scratched? If there was a real problem there would be a lot more people coming here and post about it...
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I've seen a fair number of posts concerning the backs cracking. Also keep in mind XDA is generally used by the die hards. The vast majority of Nexus 4 users (and I wish I knew approximately how many there were) wouldn't come to XDA to discuss their issues with the device. At first I thought all those tech websites glorified the back glass cracking on the device - now I'm fairly sure they didn't.
Sent from my Nexus 4 using xda premium
I was in the office, my Note 5 was on the desk. Was getting up and knocked my phone and it dropped to the office-carpeted floor on its back. Didn't think much, I picked it up and went to do my thing. Came back to my desk, then felt like checking something on the phone, fingerprint unlocked, fine, then I found a tiny 1 cm (0.3 inch) crack on the top left corner of the AMOLED screen. I was like wtf?? I'm using a Spigen hybrid case with tempered glass screen protector... it fell 2 feet from the desk on the carpet floor... and it bloody cracked the screen??
After getting really annoyed at what I saw, thought I start looking for the thing I was after on my phone.... but what's this.... I swiped and I swiped but it's not responding.... touch sense has died on the screen.... wtf???? 2 foot drop??? After a minute of being furious, I had an idea of trying if the stylus still worked... and it still does. So the touch layer has died but the digitiser layer is still working... sigh. After 10 mins of being angry, I just put the phone back to sleep and back to work.
30 mins later I went to check my phone again.... and what did I find? My AMOLED screen slowly bleeds purple blood from the sides (not from the crack itself) and purple spots like bruises all over the screen. Omgwtf??? 2 foot droooop come ooooon! And after a day, you can see what my screen looks like now on the attached picture.
I've never seen anyone having 3 different failures from a phone drop.... felt extremely unlucky. I have treated my Note 5 super carefully, although that was the third drop (never more than 3-foot drop) since I purchased it 4.5 months ago from Dubai. I live in UK, so there's no chance of the components being available here since it was never released in Europe. This is the first time I ever broke a phone.... and from a slight drop as well.
Take extra care of your Note 5... it's very fragile...
That's gutting. I switched last month to the note 5 cos I dropped my Nexus 6 off the office desk onto carpeted floor and the screen cracked. Guess side effect of such great designs
It's amazing how fragile things are now days. I dropped an sd card on the carpet once from waist height. Killed it. Lmao
Must of seen at least 50 phones broken in the reception of my old work. People would accidentally drop em or knock them of the counter as they were about to leave and smashed everytime.
For a device that is meant to be carried everywhere they sure are easy to kill.
Why make them.sturdy when they can make another $1000 by selling them a replacement...
Sent from my SM-G920I using Tapatalk
my note 5 fell from 5 feet and nothing happened. it was without screen protector. you have bad luck.
It's unfortunate that this happened. Next time spend the extra cash and get a Otter Box defender. It's not the fact the phone dropped but how it hit once it dropped. My guess is, it dropped directly on the corner.
southphillysean said:
It's unfortunate that this happened. Next time spend the extra cash and get a Otter Box defender. It's not the fact the phone dropped but how it hit once it dropped. My guess is, it dropped directly on the corner.
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Yeah, well worth the money for a decent case. I got blind rotten drunk and dropped my s6 on the concrete numerous times without damage to the phone and just a few chunks of plastic gone from the case.
Sent from my SM-G920I using Tapatalk
I've dropped my note 5 about five times onto hardwood flooring and never had anything happen more than the SPen going for a wander. My friend was skateboarding with his n9200 and he dropped it, poor device went flying face down on the pavement the same day he decided to remove his glass screen protector becaise it was cracked. Bad luck.
I always get insurance with my phone. Worth the 9 bucks a month. Go to the store, ask for replacement, new one is at my door the next day.
ON a side note, my note 5 flew out of my hand and slapped the corner of my closet and the zagg shield shattered but the rest of the phone is golden.
Another problem with lcd glass
In the upper left corner there is an air bubble inside the lcd glass.
it dropped from 2- 3 feet height with silicon cover on it.
here the pictures
Silicone covers are worthless and make the phone look crap. Better to get a minimal hard case
That's how amoled screens work. If you crack an LCD, everytime you turn it on back again you will see the cracks but the screen will still be backlighted. But, since every single led is individually backlighted in amoled screens, if you turn off the screen and turn it on again there's a 90% of chances that the screen will not turn on again. It will start bleeding purple or green colors and flashing straight lines all over the screen until it finally dies. The screen slowly and painfully agonizes until it's dead. Time to get a new Glass + Screen replacement my friend...
nickbarbs said:
Silicone covers are worthless and make the phone look crap. Better to get a minimal hard case
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This, they could protect you from scratches but they will never save you from a screen crack. Same goes for the tempered glass.
Probably worth remembering that even though stuff does happen, the Note 5 is basically a "glass" object.
Treat it as such.
My note 5 fell more than 5 times on the street and not on the its back but on the screen, everytime i picked it up i was ready to see a big crack! But never was!! And i don't even use a screen protector, just samsung view cover case, i guess it's a bad luck for u my friend.
nickbarbs said:
Silicone covers are worthless and make the phone look crap. Better to get a minimal hard case
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Silicone cases dont make anything look like crap unless the color or design on it looks like crap. They actually should give u slightly better shock absorption than a hard plastic case. Otterboxes are unusable to me because of the bulk it adds. I prefer slimmer cases and mainly silicone or rubbery. U just were having bad luck.
galaxynote2 said:
The screen slowly and painfully agonizes until it's dead.
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Sady it will be slowly and painfully agonizing for the owner too :crying:
Jokes aside,
The bigger the size of the screen, the easier the glass can resonate-flex when hitting the ground and knock-bend in the AMOLED, without cracking the glass outside. Interesting that the tempered glass protector didn't save it.
Freak accident, indeed
I would buy a screen from ebay, they're 200 bucks, and I'd find a mobile service place who fixes S6 screens in your area and ask them if they could do the swap.
zsolti256 said:
Sady it will be slowly and painfully agonizing for the owner too :crying:
Jokes aside,
The bigger the size of the screen, the easier the glass can resonate-flex when hitting the ground and knock-bend in the AMOLED, without cracking the glass outside. Interesting that the tempered glass protector didn't save it.
Freak accident, indeed
I would buy a screen from ebay, they're 200 bucks, and I'd find a mobile service place who fixes S6 screens in your area and ask them if they could do the swap.
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Well, don't ask me how but my Note 4 screen stopped working when I took it out of my pocket like a year ago. I've sent it for repair and the guy told me that the screen was all shattered by the inside but the glass was brand new. Also they werent signs of bending or a certain sharp point that caused the screen failure. I still have the photo of the old screen. As you can see the glass was fine, but the screen was broken from inside (look at the left edge). Even there's dirt inside the screen!
That sucks for sure, hopefully you can get it fixed without too much trouble.
However since it seems you have the dropsies (3 drops in 4.5 months is a lot) I would do as the others suggest and get a rock solid case for it to prevent future issues.
I've had mine over 6mos and haven't dropped it once. Fingers crossed that trend continues lol
sent from my Nexus 6P, Note 5, Nexus 6 or Note 4
So today I'm in my car waiting for food in a drive through and I dropped my phone. It didn't hit anything really hard that i could tell, but sure enough there's a pressure mark with a spider crack going across the phone. I have a invisishield screen protector and a spigen case on it and yet here my phone is with a cracked screen. I'm a little pissed off about this. Luckily I do have insurance and my deductible is low but still. Phone is less than 2 weeks old and it didn't even take a minor drop in the car.
It's like my s 6 edge+. Wife dropped it waist high in a spigen case and the screen spiderweb cracked. It seems the more they say gorilla is stronger the more easily it seems for it to crack.
Sent from my SAMSUNG-SM-N930A using Tapatalk
slayd1023 said:
So today I'm in my car waiting for food in a drive through and I dropped my phone. It didn't hit anything really hard that i could tell, but sure enough there's a pressure mark with a spider crack going across the phone. I have a invisishield screen protector and a spigen case on it and yet here my phone is with a cracked screen. I'm a little pissed off about this. Luckily I do have insurance and my deductible is low but still. Phone is less than 2 weeks old and it didn't even take a minor drop in the car.
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Looks like the recall will help with this. They are taking them back in any condition.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
Yes don't file a claim. Near impossible to stop claim once started and phone is flagged as unreturnable the moment you claim. I know!!
Long story short, happened to me, I found out about recall few hours after I filed claim with Asurian. A simple please cancel claim is impossible unless you wait to refuse delivered replacement(which obviously aren't in stock to replace nowl On positive note I think Samsung has me.covered but it's a big hassle since my phone is flagged.
Off topic; damn typing sucls.on this note7, serious lag, makes it near impossible. I teied several keyboard.apps and a clean fresh restore. Hoping the next note7 is much better than this super hot, lagging, poor performance broken screen version. My wife's works fine, night and day difference.