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Alright, long story short, I bought the Juno from Tmo several months ago. One of the reasons I was so impressed with it was the incredible screen quality, it was crystal clear, far better than any other PDA phone Id seen, at least out of what was available at Tmo.
Anyway, that phone got stolen, and the replacement I was sent had very noticeably inferior screen; not clear at all, pixelated. Not to mention a horrible viewing angle. All problems I never had with my original. So I had them send me another replacement, and it was fine again, just like my first one.
Fast forward, that phone dies. They send me another replacement, and the screen is no good again, same horrible quality as the previous replacement. The next several replacements I ask for to fix this issue have the same thing.
All the new Shadows at local Tmo stores are that way too, none of them come close to the first one I had in screen quality.
So my question is, what gives? Did HTC change their screen hardware, or have I just gotten 5 bad apples?
Thanks in advance for any insight, its driving me crazy.
I myself have a Shadow right now, altho not overall what I excepted its really nice for what it is. I miss my qwerty keyboard and touch screen. I'm actually thinking about exchanging it for a different phone. Unless you want to buy it? But the quality is great. Battery life is good.
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
ianken said:
I ran into the same thing.
The keyboard on mine failed. The replacement has an inferior screen and is missing some features of my first unit like the newer Live client and "driving directions" link on the neo interface.
It's kind of a bummer. The folks at the TMO store were clueless.
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To be very honest, I've never met a TMO store clerk who had a clue. I pull my Shadow out at the store and thay are just in aww.
Make T-Mobile keep sending you replacements. I had to go through like 5 replacements in like two weeks in July until I got a good screen shadow. They'll usually waive the shipping off the bat so if the rep is gonna charge you, push to get it waived. They don't care about quality control so don't pay other than the first time. I paid for $15 express overnight the first time and they overnighted for free every other time.
The clueless reps won't believe you. They'll tell you to do a hard reset and go to contrast settings... so what I did was I made a tinyurl of a good thread with pictures right in the first post.
Before you waste too much breath and time, tell them to go to
www.tinyurl.com/shadowscreen (yes the reps have internet access).
That saved me so much time in the phone calls ordering more replacements. After the 2nd or so replacement they didn't believe me anymore so I had to show them.
After the 4th, they made me go to a T-Mobile store to have a rep confirm the issue in person. What I did was bring a friend's good shadow and a bad replacement. The rep couldn't tell a difference with both shadows on the home screen.
He thought I was just picky. Then it hit me to show him the pink T-Mo bootup screen. I tilted them side-by-side and he finally saw the difference and apologized for doubting me. The bad one would go from pink to red to brown while the good one would stay pink in any angle. He made the note on my account and customer care did not give me anymore problems. It didn't matter though because the next one was my good one.
Im not crazy?? Oh thank god!
Thats a huge help, thanks! I'm gonna go talk to them and show them the pictures and see what they say now.
New Hardware
Yes, T-Mobile decided to change the screen hardware, but I was not aware of the screen resolution being degraded. The only bulletin I have seen refers to the screen being changed to help with them not being as prone to cracking. I am one of those "store clerks" and I am not clueless...LOL.
Figures. Half the reason I bought the phone was the amazing screen quality. Any idea if its possible to get an original still?
The "inferior" quality screens started to appear about 9-10 months ago. Here is a post I submitted at Allshadow forums showing the problem in January. I've seen the pictures used in many other forums, which was my purpose in posting:
http://allshadow.com/forum/viewtopic.php?f=2&t=367&st=0&sk=t&sd=a
Since then, my wife's Shadow died and we received a replacement. Unfortunately, it was a bad one... I requested a second one, and it was the same. Then I decided to just sell it rather than dealing with multiple replacements again. Besides, they are a bit more "resistant" to send you replacements 9 months after purchase as opposed to when you are still in your return period
The Shadow I am using has the perfect screen. If something happens to that one and I get a bad replacement, I'll probably sell it and get another HTC device...
So, I wonder...
I accidentally cracked the screen on my shadow the other day, so Im going to try buying a replacement screen online and see if I get lucky and score one of the original, higher quality screens. It would seem that T-mobile doesn't have the good one anymore (6 "crappy" replacements later). Lets just say they aren't very fond of me; 2 call center reps I talked to knew me by name when I would call back...
Anyway, the screen should be in soon, Ill post here with the results
Finally!
Well, I saw an auction for a Shadow on ebay, and thanks to the wonderful pictures the seller posted, I could tell it was an original Shadow, with the original, glorious screen. It was kinda messed up otherwise, but I bought it anyway, took the screen out and put it in mine and voila, amazing Shadow!
Thanks for nothing T-mobile
I bought my Shadow on eBay a couple months ago and i've noticed the screen problem also, do you guys know i i'll able to get a replacement even if i didn't buy it new?
No, sadly. All of the current Shadows have the new, lower quality screen. You would have to find an original on ebay or from another person and switch the screen out (Or use the phone, if its intact)
I just hope the Shadow 2 doesn't also have the crappy screen.
strange problem
I bought a Shadow on ebay and found that the wifi working but the phone will not get a network. It would just show searching again and again. I bought another from ebay that was working well before a broken screen.I took the board from the last fone i bought and install it on the first. everything working apart from the WIfi showing "driver not installed". I then know it was the Dpad section so I changed it then wifi is working but screen color and quality change. I got a strange yellow color and at different viewing angles it would change.I reused the first Dpad and everything is ok apart from wifi. Do you need a matching Dpad flex for special screen?? and wifi???
There's a red one at the centre of my screen which is really annoying, it's visible when trying to look at video and always ends up being what I focus on.
Since I noticed it I had a look and found more. About ten, mostly bright blue/green in colour. They're dotted around the screen, most on the edges.
The problem is that they're SO small you only really notice them in low light situations, which is when I'd want to use the phone to play video clips (before I go to sleep). To be honest, most of them you'd be hard pressed to see ever unless looking at a totally black screen, but 2-3 of them are really distracting. I don't know how to go about getting Orange to verify this problem. They've already denied me a replacement phone on the basis that they don't think the gap/unsealed screen is an issue and I think they'll try and fob me off.
I asked to be released from the contract when they said that they wouldn't be providing me with a phone which is up to standard and was refused.
I just feel really f*cked off with the whole experience. I wish I'd never bothered getting the phone, much less signing up to an 18 month contract for it.
tatwamasi said:
There's a red one at the centre of my screen which is really annoying, it's visible when trying to look at video and always ends up being what I focus on.
Since I noticed it I had a look and found more. About ten, mostly bright blue/green in colour. They're dotted around the screen, most on the edges.
The problem is that they're SO small you only really notice them in low light situations, which is when I'd want to use the phone to play video clips (before I go to sleep). To be honest, most of them you'd be hard pressed to see ever unless looking at a totally black screen, but 2-3 of them are really distracting. I don't know how to go about getting Orange to verify this problem. They've already denied me a replacement phone on the basis that they don't think the gap/unsealed screen is an issue and I think they'll try and fob me off.
I asked to be released from the contract when they said that they wouldn't be providing me with a phone which is up to standard and was refused.
I just feel really f*cked off with the whole experience. I wish I'd never bothered getting the phone, much less signing up to an 18 month contract for it.
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Personally I'd contact HTC rather than Orange. Orange customer service = dog sh!t IMHO.
If HTC confirm that you can get this fixed / replaced, send that to Orange for confirmation that the manufacturer says it is faulty so they should then replace it.
If they fob you off, get a supervisor and take it further.
Thanks Nicelad,
I told Orange that I'd contacted HTC (about the screen gap issue) and they had me take my phone to an Orange store and compare what they had in stock there with my handset.
The guy in the store said that the gap on my phone was a little bit bigger and the guy on the phone refused the replacement, saying that the gap that it wouldn't impede the performance of the phone. I argued that it'll be annoying once the screen is full of dust but they said that the performance of the phone would be unaffected so it didn't matter.
Although I'd found the hot pixels by this point I couldn't find them myself in the store under the bright lights so didn't bother saying anything to the guy in the shop.
I think I'm going to have to end up sending the phone to be serviced by HTC themselves which in itself fills me with dread as a quick google suggests that they blame anything they can on user error and then charge £20 for having looked at it.
Has anyone dealt with HTC's servicing?
Hmm when did you get the phone and how? In store or by phone/internet? Try using distance selling to just send it back
kam187 said:
Hmm when did you get the phone and how? In store or by phone/internet? Try using distance selling to just send it back
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Unfortunately, I'm over the 7 days.
I'm also on my third phone, the first one had no reception, the second had the gap and weird backlight bleeding (I only complained about the gap) and this one has the gap and the pixels.
It was ordered online almost 3 weeks ago.
Hmm too bad. I guess they're looking at the history and thinking you're just picky.
Its a pitty it doesn't develop a misterious hard to reproduce reception fault Then I would be inclined to kick up a huge fuss saying since you got it you just havnt been able to use this phone properly and its just not fit for purpose. EU regulations means you can ask for a refund and avoid all the waranty nonsense - even after 30 days.
You just need a fault to develop now
PS seen this thread? http://forum.xda-developers.com/showthread.php?t=545575
Looks like a common fault, that they really couldnt argue with you about since its not down to interpretation. If they tell you to go the waranty route, tell them you know you're rights and you're contract is with them. Either demand a new phone, or tell them you've had enough and want a total refund.
Just called Orange again...
They're sending me handset number 4! An unexpected turn of events.
Lol what did you say?
I just said "I've got stuck pixels, HTC say you should replace it" and the guy put it through.
I think it depends on who you get, as soon as the guy spoke I thought he sounded alright and I guess that's all it is. The woman who started the process of denying the significance of the gap sounded like a total jobsworth from the outset.
Basically, my advice is say nothing unless asked and hope for someone cool!
Lol cool! Lets hope no 4 is ok
I just put in for my 4th handset aswell. I feel guilty but then I think sod it, I paid 400 quid I want absolute quality.
If there's one thing this whole experience has taught me it's that I won't order something like this online again. There's too much to go wrong with it, much better to buy instore and reject immediately if necessary IMO.
I agree, if I get another dodge one I'll get my money back and try to get one on the high street so I can fully inspect it first.
I like the white one though- where can you get it that isn't mail order?
No Gap.
I've already seen some bad pixels though, hopefully they won't be too significant, I'll try to not let them bother me and if I can, I'll just get on with it...
EDIT: Just checked and while there are quite a few bad pixels, they're nowhere near as bad as the ones on my previous phone which had 3 really significant ones. This one has probably ten, but they're really small and seem to be only noticeable on a totally black background.
Not exactly the perfect result but I think this is the one I'll keep.
tatwamasi said:
No Gap.
I've already seen some bad pixels though, hopefully they won't be too significant, I'll try to not let them bother me and if I can, I'll just get on with it...
EDIT: Just checked and while there are quite a few bad pixels, they're nowhere near as bad as the ones on my previous phone which had 3 really significant ones. This one has probably ten, but they're really small and seem to be only noticeable on a totally black background.
Not exactly the perfect result but I think this is the one I'll keep.
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10! Still, thats bad!
nicelad_uk said:
10! Still, thats bad!
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Yeah, but you literally cannot see them unless really looking for them and only on a totally black background, they're tiny, I don't know if there are different degrees of stuck pixel but these would have to be the mildest.
I just watched a bit of a tv show with lots of dark scenes under a blanket (don't ask) so it was completely black. If I wanted to I could complain again but on my 4th handset, with no gap and everything else seeming fine I'll take what I've got. These are never going to be visible at anything approaching normal lighting. The one I sent back had pixels that could only be seen in a dim room anyway. Of the 4 I've had this is the one I'd pick. If I send it back and have to go through another 4 to get one this good then it'd be ridiculous. Not that I can imagine Orange allowing me 8 handsets.
Incidentally, the guy on the phone said "We're replacing the phone, battery, battery cover and charger" which led me to believe that I was getting a reconditioned phone but it was a new one that arrived.
When they collect a phone they take only the items listed above, This means I've got an extra 3 headsets and 3 USB leads now (I only gave them the plug part of the charger back). Which is handy since I had thought about hacking up the headset and putting some decent earphones on it and it means I can leave a USB lead in the charger, one in the computer, one in my 360 and one in my bag. Oh yeah, and 3 2gb cards (I broke one by running over it with my office chair wheels) Which is nice.
10 pixels? I would never accept that. Just keep nagging em till you get what you paid for!
Here is what you could do: Gather all the correspondence you had with the reseller, receipts, letters, e-mails anything. Write a letter explaining that you tried 4 different models that all had problems and that you want a working device without faults delivered to your house within the next 2 weeks and if not, you demand a refund (so you can buy the phone somewhere else)
Make copies/prints of all the letters and stuff you have, and put that in the envelope with the letter.
Send the letter to the reseller but go by the mail office (send it as a registered piece or something - dont know the correct translation for that ) and make sure the mailman has the reseller sign off on accepting your letter. (So you have some evidence he actually received the letter).
Now you wait out the 2 weeks, if you hear nothing from the reseller, you have every right to demand a refund anyway you want.
Dunno man, I'm not sure if my experience matches what other people's is of hot pixels. I bought my Mum a monitor for her computer a while ago which had a glaring green pixel about a third from the right of the screen, really in plain view but didn't say anything about it. She didn't notice it and was unaware of it when I mentioned it after the screen had to be replaced after 6 months (total panel failure). When I was a child I had a Sega Game Gear (remember those? I'm ageing myself here...) which had a dead pixel and I'd see it every single time I played a game. On my last phone there were at least 15 dead pixels (I stopped counting) and 3 were really significant, even though one was on the edge of the screen, as in the first row of pixels. The rest you didn't really see, except in low light and with a black background and a bit of a squint(I should note that I had the backlight turned up too).
Basically, I'm saying that I'm aware of them and have been annoyed by them in the past.
None of the pixels on this phone are as significant as the bad ones on my last phone. Also, in case people aren't sure, stuck pixels can be smaller than dead ones since they're only partly filled (I think). These are smaller than the bad ones on my last phone. Therefore I believe they're smaller than a pixel. When you're talking about 320 of them in lines, they're pretty small anyway.
The 3 signficant ones which were MUCH brighter than all the others and drew your eye on my last phone were really distracting. This phone has maybe one getting towards that that and it's right in the corner, but I still find it less signficant than the one on the very edge of the screen on my last phone.
Also, I watched something on my iPod last night which I have in a protective plastic case. The nicks, dents and scuffs between me and the screen haven't bothered me for ages now and I could easily remove the case to watch stuff if it bothered me.
If there was an HTC service centre nearby I'd maybe pop in there and try and get them to confirm / deny if my phone was within the scope of needing/being eligible for replacement.
It wouldn't surprise me if there are loads of people on this forum who have 10 stuck pixels like the ones on my phone but don't realise it.
Today, I don't think it's worth the hassle to me and I'm gonna try not to get worked up about it and I'm going to try not to pay attention when I do notice them. I'm not gonna go looking for fault either. I'd definitely take this screen over my previous 2, there are far worse ones out there.
If it gets really annoying maybe I will put it in for service a little while down the line.
Of course tomorrow I reserve the right to be filled with righteous rage and anger at the cheek of Orange and HTC in trying to get me to accept this shoddy joke of a piece of hardware.
EDIT: BTW, thanks for offering advice and trying to help, I do appreciate it.
tatwamasi said:
Dunno man, I'm not sure if my experience matches what other people's is of hot pixels. I bought my Mum a monitor for her computer a while ago which had a glaring green pixel about a third from the right of the screen, really in plain view but didn't say anything about it. She didn't notice it and was unaware of it when I mentioned it after the screen had to be replaced after 6 months (total panel failure). When I was a child I had a Sega Game Gear (remember those? I'm ageing myself here...) which had a dead pixel and I'd see it every single time I played a game. On my last phone there were at least 15 dead pixels (I stopped counting) and 3 were really significant, even though one was on the edge of the screen, as in the first row of pixels. The rest you didn't really see, except in low light and with a black background and a bit of a squint(I should note that I had the backlight turned up too).
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OMG! The statistics of you always getting dead pixels must be crazy... I really wonder if maybe the dead pixels are in your retina and not the devices
I buy alot of electronics and have only had to deal with dead pixels twice.
kam187 said:
OMG! The statistics of you always getting dead pixels must be crazy... I really wonder if maybe the dead pixels are in your retina and not the devices
I buy alot of electronics and have only had to deal with dead pixels twice.
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Well, to be fair, no monitor or tv or ipod or DS or other phone I've had has had this problem. I think HTC hate me!
Okay, so I've had a few Heros and sent them all back apart from the one I have now. The main reason for returning 5 Heros so far, was the quality of the screen. Basically there was dust under the screen. I initially thought it was stuck pixels but I'm now certain it's dust.
Dust is visible during the boot animation. It looks like stuck pixels; really bright little points of light. The reason they're visible during the boot animation is because for some reason, the backlight is up full when the phone boots. This will highlight little specks of dust which may not necessarily be visible at other times.
Now, I've noticed another type of dust speck. This kind is visible when the phone is off, or in sleep mode. This type of dust speck is lit by ambient light, so it is visible only when the screen is off, or showing a black image etc, in bright daylight.
So logically, this would lead me to believe that there are at least 2 layers of screen into which dust can find its way and consequently show itself up differently; either highlighted by the screen backlight (like during the boot animation) or highlighted against the screen by ambient light.
When I got the Hero I'm currently using, I was glad to have finally received one with no screen dust. 2 days later, and I have 2 specks of dust, one of each type, both on the left hand side of the screen. This is B.S. because I'm obsessive about screen imperfections, and if dust is getting in now then what's it gonna look like in a month, or 10 months?
Why do HTC have such bad quality control? Or why have they made a screen that isn't sealed so any dust, lint or any other pocket sh*t combination thereof can get inside and irritate the hell out of me? This makes HTC look like amateurs. My SE P1 has sat in my pocket for 2 years and still has a visibly perfect screen.
I am now considering disassembling the handset to impliment my own cleaning and sealing of the internals. Does anyone know if there exists in circulation a technical manual for the Hero?
I had a feeling they weren't hot/dead pixels - 'cos they're only noticable to me when I adjust the viewing angle and blast my brightness up to full and on a black screen/image.
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
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and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
My Nokia E71 had the same problem. The screen (what you think is the screen) is a protective glass/plastic sheet and the dust can get behind it (between it and the lcd). I only got it sorted when the dust built up so bad and it took the repair shop about 15 minutes to fix.
spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
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spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
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No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
tatwamasi said:
No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
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spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
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tatwamasi, I know you are right with some points about the hardware faults and all but i guess ( i wont say i think ...lol) that every new phone that comes out at one point has them.
Buying a product just after its release is a risk to take if you know what i mean but hey who cares as long as the warantee is there
anyway, i think the htc hero is a great phone. Its just that many of us had high expectations. too much maybe. Many of us complain of the lag and stuff... so far i havent used any smartphone without one. of course you might mention the "iphone" to me but let me just say that i prefer a laggy phone with the capability of running applications on the background than a smooth one without the multitask capab.
Like spacecat said, i am sure there'll be an update to fix these things.
Cheers!!!!!!!
Here here!
Awsome Handset! Awsome O/S!
Teething issues to be epected with all devices of this stature!
and if you implement the correct apps and methods your lag issues are solved! (e.g swapper + Taskill) Simpuls! Worked for me
I know as I, most of the guys here on XDA have been running winmo for donkeys and android is a breath of fresh air!
This is XDA-DEVEPLOPERS lets stop *****ing and do something productive.....
P.S.... come on, really Dust in the screen you evven admitted you cannot see it while in normal operation
spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
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In no way did I backtrack. I can't be bothered to argue with you though. Bye!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
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Let me know of a product that doesn't live up to what was promised. Oh and please explain your meaning of 'promised'
Can I be the ref here and step in with some points that can't really be denied.
1. Dust under screen: Unacceptable. Heard of quality control? Shoddy screen manufacture is fine, even expected in a handset from Tesco that costs £10. Not in the £400 HTC Android flagship.
2. Screen gap. Also unacceptable. I don't even need to explain why.
3. Early adoption = expect problems. I disagree. This is true in practice but not in principle. I didn't pay £400 to be a beta tester. If you can't get the tolerances/design/software sorted out for the first batch then don't sell any until you do.
I'll be the first to say that the Hero is one of the best handsets out there if not THE best, but these little manufacturing issues are a huge fail.
I feel your pain.
Since over a month I want to buy the HTC Hero. At different shops I checked about 7 or 8 devices - all had at list a single dust spot under the screen.
Completely agree with you, that is unacceptable. It doesn't take much in the manufacturing process to secure a dust-free environment.
So, as long as HTC is not able to provide a dust-free screen, I won't buy a HTC device.
I'll have another look at a new shipment when my dealer calls me. That will be it.
Dust under the screen is very irritating especially in bright daylight.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
panmores said:
I feel your pain.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
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Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
deeren said:
Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
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For most peoples' cases, the dust was there before they received the phone - i.e. during the manufacturing process. For me, the dust is not such a big deal as it's not causing any problems with my day-to-day usage. Only when the dust starts to cause dead pixels, will I worry. But for now, I'm loving my Hero (even more so, now with Paul's latest 1.4.1 custom ROM) to bits!
tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
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lmao, spoken like a true sadass.
Fact is when a phone comes out for the first month it isn't really what anyone expects, phones are always hyped up to be more than they are, or how would they sell? Happened with the Touch HD, Touch Pro, Touch Diamond, Touch Pro 2, heck, it was even with the iPhone for much much longer till Apple pulled their finger out.
The recent update from MoDaCo (1.4.1) has vastly improved things, and this isn't even the official update and its only the 1st update.
This phone lives up to my expectations because I was on earth, not somewhere out there drifting in space.
There are still issues with the phone, but like with all custom roms, they address the problems. Thanks Paul and all the developers / users out here who are feeding back problems to HTC and then fixing them for us great owners.
Oh, back on Topic. I had one spec which only showed on startup, but its gone now so I guess it was just dust. I wasn't bothered though, couldn't tell it was there in use.
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
I had initial issues LED failure, but it has since been repaired and the video playback is poor.
Otherwise im loving it , great form factor/design balance between screensize and phone size.
internet is superb on the browser and tethered to my laptop,
phone calls and messaging/emails work great and im lovin the apps and market place.
Love the customisable 7 screens no lag that i have noticed.
Best phone i have ever had YES perfect NO but what is..... if the update improves the video i dont know how i could fault it right now
tatwamasi said:
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
Click to expand...
Click to collapse
Hold my hands up on that one, I thought you were only talking about software issues, not hardware, so I apologise.
I completely understand where you are coming from regarding hardware, seems HTC have had issues on a couple of their latest phones, Diamond 2, Pro 2.
I had a Touch Pro 2 and after the 5th, I gave up and got a refund. The hinges were loose, faulty, slack. The screen had actual dead pixels. Keyboards faulty. Screen loose.
Other than moving back to my Touch HD which was perfect in every way (after having custom rom made, and it really needed Windows Mobile 7 to make it perfect), I thought the Hero was the next step.
Hardware wise, for me, it is. It is perfectly built, feels solid in my hand, screen nice and clear, reception perfect for me (same as all other HTC devices I've had and my iPhone 3g).
I know some people have had major issues with phones and the majority seem to be the people with Orange's Graphite branded phones, gaps in screens, poor reception etc and it must be certain production lines causing the issue.
Hopefully more roms coming out will make the software spot on, but as for hardware, they all need sending back as £400 is a lot for a phone, like I said about the Touch Pro 2, when your paying that much for a phone you expect it to be perfect (hardware).
Aside from the hardware, there is so much achieved in this latest update from MoDaCo (1.5) and more and more software on the Market everyday, software will be 110% in the near future.
Hope your hardware issues get sorted, send it back!!
I'm more and more concerned about the quality of the NookColor due to countless complaints about the display and charging issues.
I have NC on order and it makes me nerves since I'm not located in US
Did you have to replace your NookColor ?
PLEASE PEOPLE VOTE, even if you have nothing to say to get large sample of users to see if this is real problem
THANKS
107 votes now and about 30% failure rate is very bad Looks like it is not unusual to return the device several times. Shame on the manufacturer to have this kind of quality control!
Yes, I had to replace my NC (Christmas gift) within the first 2 days. However, it was due to a sound issue - also discussed on several websites - and it couldn't have been an easier process. My local B&N said that of the hundreds of NCs they'd sold, mine was only the 2nd exchanged. I think that's a pretty safe ratio. My new one has had no quality issues at all. Given that I've had to replace PCs, smartphones and other electronics for quality issues, this doesn't seem too out of the norm.
I've had to replace mine as well. First due to sound issues. Now the piece of plastic around the "N" button isn't completely flush with the screen. I'm not taking it back for that reason because the rest of the hardware is fine. I do, however, have to get a new NC cable since the one i have now won't charge my NC. If it's not one thing, it's another.
Had to replace mine too, xmas gift, due to screen quality. There was a lot of light leaking along the bottom edge and a dead pixel. Super fast and easy, even transfered the extended warranty right over to the new serial. New NC is perfect so far.
Those with sound issues what were your symptoms?
Mine's been great. I certainly wouldn't discourage anyone from buying.... I'm not discounting the issues people have had (multiple returns is certainly eyebrow-raising), but I'm sure for every problem you hear about on the forums, there are many with no problems that you just don't hear about.
Mine has been great, aside from one dead pixel. Can't even notice it for the most part, especially since adding one of the anti-glare screen covers.
Sent from my LogicPD Zoom2 using XDA App
I just replaced mine today for sound issues!! Every time it would hibernate I would lose all sounds and the only way to get them back was to reboot.
Not an issue in sight. No screen problems. No sound issues. My biggest complaint is no bluetooth.
Sent from my NC 1.0.1 AN2.12.18
Thanks for all replies folks!
I feel better now
It will be interesting to see more votes in couple days.
No problems at all here 3 weeks in. I visit the B&N forums somewhat frequently and never heard of the sound problem before reading this thread.
My biggest problem is reboots after rooting.
First one dust under screen, dead pixel dead center.
Second one dead pixel lower right corner.
If you look at various sites, you will realize that there really is a quality problem that seems to be more centralized to screen issues/plastic noise.
Also realize that most of the issues are not major hardware failures but simple flaws.
Another thing to notice is that people are willing to exchange multiple times in efforts to find a keeper because the unit is just that good.
3rd one is on it's way! 1st & 2nd one had display issues...!!! Stupid me bought it online & as a bonus, it can't be exchanged in local B&N shops...
Yep ... 5 times. 6th (current) one is great, first 5 all had dead pixels.
I suppose it does say something about how awesome I find the device (once rooted), for me to go through that much trouble driving around getting it replaced ...
Got mine on release day and have had -0- problems ... got a second one a week b4 Christmas and it also was 'perfect' .. no performance or plastic problems ... live in a 'low demand' area I think and perhaps B&N is 'reprocessing' some of the returns that then get shipped to high demand area? Or maybe it's just luck of the draw ... anyway am really pleased with the two I have ...
3 weeks of hard use and no problems, but not rooted. yet.....
My front Bezel starting becoming unstuck at day 12 of the 14 day return period. It was showing the stretching glue on the left side that creaked. I noticed it warping and looked at it in landscape mode from the top.. Surprise!
-CC
Ok, I am B&N is sending my 3rd replacement. (Not Rooted!)
1st one would not boot/reset after plugging it in to recharge.
2nd one reboots and reloads on its own. Called tech. support and had me do a factory reset but the next day did the same thing but came up with an install failure.
My cousin bought one on release date and had no problems with her's.
My first one(Tursday) came OOB with a borked USB port on the NC. I managed to get the cable inserted twice on Thursday(almost took it back the first time that I plugged it in but the cable finally went in as I was about to give up). The next morning no amount fiddling would get the connector to insert properly.
Had a horrible time exchanging it. The idiot at the register kept trying to tell me that it was "fine" and that was how it was "supposed to be" until I made him hook up the power adapter, point out no LED, took it over to the demo unit and demonstrated there, got them to get their charger out try it in the obviously defective one and couldn't insert that cable either. Finally they gave in and deigned to exchange it. After all of that I had decided to check the exchanges connector right then and there, and lo and behold it was just like the demo unit and obvious VERY clearly inserting unlike the defective unit.
B&N have crappy QA, cs, and sales. No wonder they're in trouble... I think that if anything crops up w/this one before my 14d are up its going back permanently. I probably should've bought it from the Worst Buy literally across the street or Walmart for better cs alone.
Who is manufacturing the NC for B&N ?
lifeisfun said:
Who is manufacturing the NC for B&N ?
Click to expand...
Click to collapse
IIRC correctly , the hardware is by Inventec (Taiwan). As far as problems, none... nada... zero... zilch with mine, nor have I had problems with either of the "classic" Nook ereaders that we have.
I Just Owned this Xperia Z3 for a month,and i dip it in the water and suprise suprise its not waterproof at all
List Of Problems:
-The Camera it always fogged,and i read it will be gone in a hour or two then its already 5 hour and nope
-The Mobile data problem,No Signal at all so its pretty much a trash outside of wifi zone
-Cant Charge at all , i only could charge it with the magnetic charging cable
Just Read online in here too the back cover is not sealed completely
This is my First sony phone, well my experience is , Sony Phone is bad
Ryu5671 said:
I Just Owned this Xperia Z3 for a month,and i dip it in the water and suprise suprise its not waterproof at all
List Of Problems:
-The Camera it always fogged,and i read it will be gone in a hour or two then its already 5 hour and nope
-The Mobile data problem,No Signal at all so its pretty much a trash outside of wifi zone
-Cant Charge at all , i only could charge it with the magnetic charging cable
Just Read online in here too the back cover is not sealed completely
This is my First sony phone, well my experience is , Sony Phone is bad
Click to expand...
Click to collapse
Add to list...top speaker crackling, gap between display and frame, display shows ripple effect when pressed, bright spots on the max brightness at the bottom of the display...all hardware based on bad manufacturing...
I am pretty happy with mine, considering it's the D6616 T-mobile version and flashing anything besides stock is not doable at the moment it still satisfies me.
I had an xperia z ultra and besides the poor quality camera, I loved the phone. After selling it, I went back to my note 3 then the g3, sold my note and gave the wife the g3 when T-mobile put the Z3 on sale for 500. Sure it's not perfect but what is? I have no display issues, glass and frame line up and tested the waterproof ability of the phone prior to getting it wet, did that because I understand that errors in manufacturing can and do happen.
If you have issues with the phone, contact your provider or Sony, it has a warranty because they also know errors in manufacturing occur. I always go back to T-mobile when I have issues, they have always handled it for me.
As an example, when I decided to get this phone, did some research on it and found the screen is subject to cracks caused by temperature changes, I asked the T-mobile rep about it and he had heard of that, I asked him to note my account with the issue and that if I have that issue they will send me a new phone, he was more then happy to do that. Once I received my phone, knowing I have a 14 day buyers remorse I called T-mobile back and verified that my account was notated about the screen and that if I have that issue, they will infact replace it, which they will.
Point of all this is know what you are buying and know that you have certain rights as explained in the warranty, I have always found if you approach them in a polite manner, most people will help you, the times they don't I hang up and call right back, get a different rep and try again.
Ducter said:
I am pretty happy with mine, considering it's the D6616 T-mobile version and flashing anything besides stock is not doable at the moment it still satisfies me.
I had an xperia z ultra and besides the poor quality camera, I loved the phone. After selling it, I went back to my note 3 then the g3, sold my note and gave the wife the g3 when T-mobile put the Z3 on sale for 500. Sure it's not perfect but what is? I have no display issues, glass and frame line up and tested the waterproof ability of the phone prior to getting it wet, did that because I understand that errors in manufacturing can and do happen.
If you have issues with the phone, contact your provider or Sony, it has a warranty because they also know errors in manufacturing occur. I always go back to T-mobile when I have issues, they have always handled it for me.
As an example, when I decided to get this phone, did some research on it and found the screen is subject to cracks caused by temperature changes, I asked the T-mobile rep about it and he had heard of that, I asked him to note my account with the issue and that if I have that issue they will send me a new phone, he was more then happy to do that. Once I received my phone, knowing I have a 14 day buyers remorse I called T-mobile back and verified that my account was notated about the screen and that if I have that issue, they will infact replace it, which they will.
Point of all this is know what you are buying and know that you have certain rights as explained in the warranty, I have always found if you approach them in a polite manner, most people will help you, the times they don't I hang up and call right back, get a different rep and try again.
Click to expand...
Click to collapse
Yes I went to repair center to claim warranty, and after ten days they gave it back to me with few more scratches and wrote they cant find any fault, so I took photo of the display showing issue (lucky me I got gift from my brother Samsung NX1000, making some nice photos) and transferred it to Z3 and set it as wallpaper LOL
Then went back to service and showed them after that they told me next week I will get my phone, and they should replace display and motherboard...
But all of this HW issues are well known so far...all reported...
Ducter said:
I am pretty happy with mine, considering it's the D6616 T-mobile version and flashing anything besides stock is not doable at the moment it still satisfies me.
I had an xperia z ultra and besides the poor quality camera, I loved the phone. After selling it, I went back to my note 3 then the g3, sold my note and gave the wife the g3 when T-mobile put the Z3 on sale for 500. Sure it's not perfect but what is? I have no display issues, glass and frame line up and tested the waterproof ability of the phone prior to getting it wet, did that because I understand that errors in manufacturing can and do happen.
If you have issues with the phone, contact your provider or Sony, it has a warranty because they also know errors in manufacturing occur. I always go back to T-mobile when I have issues, they have always handled it for me.
As an example, when I decided to get this phone, did some research on it and found the screen is subject to cracks caused by temperature changes, I asked the T-mobile rep about it and he had heard of that, I asked him to note my account with the issue and that if I have that issue they will send me a new phone, he was more then happy to do that. Once I received my phone, knowing I have a 14 day buyers remorse I called T-mobile back and verified that my account was notated about the screen and that if I have that issue, they will infact replace it, which they will.
Point of all this is know what you are buying and know that you have certain rights as explained in the warranty, I have always found if you approach them in a polite manner, most people will help you, the times they don't I hang up and call right back, get a different rep and try again.
Click to expand...
Click to collapse
Hey Man im thinking to take the warranty but it said, no water damage i meant realy can i warranty it or im pretty much a dead man
How am I loking to service repair in my country (Croatia). They are all tomfools. Not only they don't now how to repair big problems but are avouching you in their stupidity. I saw that many times. And I had my experience with them when back glass cracks on XPERIA Z2. When I brought them device I was polite and they told me that it is foulty device and I will probebly going to get new one. But after a week they called me asking me if I dropped it. And then I realized how stupid they are. Crack was one line from edge of phone to the camera, not from some center point of impact if you understand me. And they were trying to avouch me that this was dropp and warrenty is off. So when I threatened them with accusation they told me they will advise with Sony UK. After 10 days servicce repair gave me new XPERIA Z2.
So you have to be persistent if you wan't to achieve something. It is not Sony to blame if repair service is bad in your country.
So heres my opinion. Just dont believe in sony's advertising . If you know an electronic device will spoil in the water, well dont put your device in water. I dont say sony doesnt have responsabilities. It happened to me.
I put my xperia z3 in water then i lost signal and data. When i take my device to warranty after two weeks i just got the answer : "does not apply for misuse of the device" .
So Sony is telling me something. They dont care about costumers or costumers having troubles with their device. They just care about selling lies, because when someone tells them they just did what their advertising told them what can you do then is your fault.
Anyway.... I am so disappointed about Sony. Is a good device. The best i have ever had but in customer care they stink
Ryu5671 said:
I Just Owned this Xperia Z3 for a month,and i dip it in the water and suprise suprise its not waterproof at all
List Of Problems:
-The Camera it always fogged,and i read it will be gone in a hour or two then its already 5 hour and nope
-The Mobile data problem,No Signal at all so its pretty much a trash outside of wifi zone
-Cant Charge at all , i only could charge it with the magnetic charging cable
Just Read online in here too the back cover is not sealed completely
This is my First sony phone, well my experience is , Sony Phone is bad
Click to expand...
Click to collapse
So.... nobody has a solution for the Mobile data problem and No Signal?
In Australia, Sony have been taken to task on the whole waterproof claim. They have pretty much said that they will replace devices with water damage.
Thankfully, we have strong consumer protection laws to hold them to account.
Sent from my D6653 using Tapatalk
I'm sorry to hear Sony has a bad camera because Sony has a long-standing reputation for its excellent camera and even Samsung uses Sony's camera on their cellphones. I'll never put my phone into water to test its waterproof. I'd rather try the pressure sensor thing.
dizzyman44 said:
I'm sorry to hear Sony has a bad camera because Sony has a long-standing reputation for its excellent camera and even Samsung uses Sony's camera on their cellphones. I'll never put my phone into water to test its waterproof. I'd rather try the pressure sensor thing.
Click to expand...
Click to collapse
Not bad at all, camera is at least good if not better then good...
Z3 is a fantastic device. Along with the Note 2 (before Samsung's awful firmware upgrade which trashed it) it's the best phone I've ever had. However, like many others have found, it simply isn't waterproof. Mine got replaced but I now treat my new one like I would all previous phones i.e. keep it away from water.
wifi reception is terrible. i am at hotel now. i can even watch video with my asus tablet but xperia z3 doesn't even connect to same wifi. i am considering to sell this phone because of that.
the phone always saying "saved" for the connection.
I have this terrible WiFi too on Sony products I've ever gottten.. BEFORE I got my Z3, the WiFi reception is great to me, better than my old Xmp, XL, and GTab 2 10.1
Sent from my D6653 using XDA Free mobile app