I just bought a nexus 7 yesterday, and everything about it is fantastic. No screen issues that people have been talking about, and just a great device. The only problem that I'm having is the speaker is extremely quiet. Headphones sound great, but once I unplug them and turn the volume all the way up, I can barely hear anything, even with my hand cupped around the speaker. I'm a bit nervous to RMA because everything else is flawless on the device. I don't know if this is an issue that people have seen before because I have not read anything about it, but I'd like to know if anyone else has run into it. It's not the worst problem in the world because I use headphones most of the time, but when I want to show people a video or a song they aren't going to be able to hear it I've just been trying to use it to see if it might fix itself (may sound stupid but it has happened before), but I just wanted to see if anyone has had this issue before. Thanks!
My Nexus 7 gets pretty loud, so if your problem is for all sources, it's likely defective.
Another issue is that I bought it from a store, not Google play, so Google won't do an RMA for me. I really don't want to deal with Asus RMA, so if the store I got it from won't exchange it for me (they have a reputation for that), I think I'm kinda stuck with....
ASUS RMAs sound like a nightmare, so I don't blame you. But basically having no speaker would suck too. So I'd probably to deal with the painful RMA as soon as possible and get it out of the way.
The C70K batch that ASUS is making now sounds like it has much fewer defects, so you should get a good replacement.
Related
Hi everyone,
I apologize for making a thread that seems to have similar posts all over the place, but unfortunately it seems like all of these sound posts end up going off into various tangents (right vs left, no sound, crackling, broken after update, overall volume too low).
I have a brand new TF and just hope someone can give me some advice on what to do. I am suffering from the same problem that many people seem to be: My right speaker is noticeably louder than the left speaker (verified with the YouTube stereo test). I see this seems to be common, but it also seems there is no agreement on if this is software or hardware related. My fear (and personal belief) is that it's hardware. While we all (should be) running virtually the same software it is possible we have different batches of hardware? If that's the case I certainly want to replace it, but I don't feel confident that another new one will fix the issue. Should I send it back to Amazon, or sent it straight to ASUS with hopes they will make sure they send back one that is working?
I really love the TF and don't want to send it back if it's a software issue. I know another user seemed to find some settings in the config file that may have fixed this issue but he seems to have disappeared and that thread is archived.
So what do you guys think? Wait it out, or get a replacement? If you think I should replace go through Amazon or ASUS?
my right speaker is louder as well... try an app called volume+ might help... it helped me but I can still hear the difference..
supercurio is got his voodoo sound for the TF might want to look at that this solves alot of issues
I asked Asus support about this, as I have this problem too. They said it was a hardware issue and that it would need to be RMA'd. I am umming and ahhing about getting mine replaced, as I had another problem before (dust behind back camera plastic), which i fixed, and the rest of my unit works perfectly. I dont want to get another unit back and find it has more things wrong with it. The speaker is a main part of the unit, but I think I can live with it, as the rest of the device is great. It has a 12 month warranty I think so maybe I'll end up returning it at a later date when the quality control people have been replaced or something.
stuntdouble said:
I asked Asus support about this, as I have this problem too. They said it was a hardware issue and that it would need to be RMA'd. I am umming and ahhing about getting mine replaced, as I had another problem before (dust behind back camera plastic), which i fixed, and the rest of my unit works perfectly. I dont want to get another unit back and find it has more things wrong with it. The speaker is a main part of the unit, but I think I can live with it, as the rest of the device is great. It has a 12 month warranty I think so maybe I'll end up returning it at a later date when the quality control people have been replaced or something.
Click to expand...
Click to collapse
Thanks for the info. My TF is on its way to Asus for a dead display issue, I will call them later today and ask if they could take a look at my speakers. It will be great, if they could fix that too while they have my TF.
If I squeeze hard behind the left speaker, it evens out with the right on volume. So for me it's an alignment problem. I haven't seen anything besides people RMA the TF (for a few people it's multiple times) or use volume+ as a bandaid. So tomorrow I plan on seeing if I can correct that. I'll post what I find tomarrow.
oka1 said:
supercurio is got his voodoo sound for the TF might want to look at that this solves alot of issues
Click to expand...
Click to collapse
Thanks for all of the responses guys. I wanted SO badly to not have to return this. I have to admit to berating myself for trying to justify hanging onto something defective that I paid 400 dollars for just because I wanted to keep playing with it. Hehe.
I went ahead and called Amazon and got them to accept the item back for a full refund because they were out of stock (of course, this afternoon they got a bunch more in, just my luck). However, Newegg had some in stock last night so I found a 10 dollar coupon and bumped up to next-day air so I could get it delivered by tomorrow. My ridiculous superstitious self feels better getting it from Newegg hoping that I'll get the unit from a different stash (yes, I realize how silly this is). At any rate I will report back tomorrow as soon as it arrives to give an update on whether or not the new one has the same issue.
Oka could you please elaborate on what you are saying in your post? I'm not sure how Supercurio is, what Voodoo sound is, or how to go about seeing if that fixes anything.
Thanks!
I'm in the same boat here. My TF audio was perfectly fine. I was hearing the notifications and other audio on my internal speakers normally. Then Wham! I left in hibernating over night, turned it on to surf the web, and noticed that I couldn't hear any audio whatsoever.
I didn't do anything to it that you might consider would affect the speakers physically or otherwise.
I've gone through all the soft/hard/ and factory resets as recommended by Asus. So the only thing left to do is send it in on an RMA back to ASUS. Which of course I rather not do.
Has anyone been able to resolve this on their own? I can't imagine it being hardware (anything's possible I suppose). But if it's affecting both speakers as in my case, it seems to be it could be software drivers or something similar.
Any links or info on supercurio's voodoo sound? Has anyone tried this?
ria_drizzt,
Checked these two threads:
[HOW-TO] Fix left speaker balance
and/or
[GUIDE] Increase Speaker/Head Phone Volume
Good Luck
Hello,
I have just received my long-awaited Nexus 4. The screen is perfect, there is no static sound (at least not to the extent which would bother me), no flexing etc.
HOWEVER... I can hear cracking noise in the ear speaker whenever it is on. I.e. whenever somebody tells me something via it, the sound is like through an old speaker, cracking etc... The same problem occurs on all volume settings (I wouldn't be surprised if it occurred on the loudest setting). It is loud enough to be annoying.
Do you have any ideas what it is? Do you think there is some software fix, or should I RMA? Given the appalling Google store service (I am still waiting for shipping labels for Nexus 10), I would prefer to avoid it...
Thank you!
Hi
theriel said:
Hello,
I have just received my long-awaited Nexus 4. The screen is perfect, there is no static sound (at least not to the extent which would bother me), no flexing etc.
HOWEVER... I can hear cracking noise in the ear speaker whenever it is on. I.e. whenever somebody tells me something via it, the sound is like through an old speaker, cracking etc... The same problem occurs on all volume settings (I wouldn't be surprised if it occurred on the loudest setting). It is loud enough to be annoying.
Do you have any ideas what it is? Do you think there is some software fix, or should I RMA? Given the appalling Google store service (I am still waiting for shipping labels for Nexus 10), I would prefer to avoid it...
Thank you!
Click to expand...
Click to collapse
There is an issue where the speaker lets out a little buzzing sound but this hardly noticeable and doesn't interfere with the sound coming through the ear piece, so what you describe is a hardware fault, probably a faulty speaker. You will need to exchange it.
Regards
Phil
I called Google support and did an RMA. It's been a week and still waiting for the replacement to be shipped. Called again regarding the shipment of the replacement and the rep said he needs to forward the case to a specialist.
Anyway, I still think you should do an RMA. Why tolerate a defective device that you paid full price for?
Sent from my Nexus 4 using xda app-developers app
So.... I have done RMA for both my Nexus 4 (cracking noise in earspeaker) and Nexus 10 (significant light bleed). The "UK" Google customer service is just appalling - they don't know anything and don't ship labels whatsoever. Shipping specialists are equally unhelpful and ignorant.
Although on paper the devices are nice - I am sorry, but Google devices have given me the worst experience I have ever had when dealing with ANY electronics in the whole of my life. I can truly say that I would be embarrassed to recommend buying any Nexus device to any of my friends...
The more I think the more I am convinced that I should have given up all the features and gone with iphone and ipad. Because it just works...
Hey guys. Finally said good bye to old champion Galaxy S2 and now on Nexus 4! Love the device. However, I'm in a situation where I need to decide if I should get a replacement or not.
- I do hear that buzz sound in earpiece (not loud though - sometimes its not there)
- Rattling sound -- it is related to lens I realize
Is it worth it to get replacement (given replaced device may be in the same boat lol). Lots of people are reporting these issues.
the buzz sound...I hope its not going to increase in future?
Rattling sound -- I don't really care about that. However, I do go to gym and run. Can it damage camera?
Let me know your thoughts
I hate restoring backups and configuring everything all over again. (including wasting the screen protector lol)
searing_heat said:
Hey guys. Finally said good bye to old champion Galaxy S2 and now on Nexus 4! Love the device. However, I'm in a situation where I need to decide if I should get a replacement or not.
- I do hear that buzz sound in earpiece (not loud though - sometimes its not there)
- Rattling sound -- it is related to lens I realize
Is it worth it to get replacement (given replaced device may be in the same boat lol). Lots of people are reporting these issues.
the buzz sound...I hope its not going to increase in future?
Rattling sound -- I don't really care about that. However, I do go to gym and run. Can it damage camera?
Let me know your thoughts
I hate restoring backups and configuring everything all over again. (including wasting the screen protector lol)
Click to expand...
Click to collapse
The rattling in the camera is normal. Auto shutter or some **** that moves. Its normal. The buzzing is not. Some have them some don't. If you can't ignore it replace it. You paid for a phone don't buzz so don't put up with it unless you don't feel its a big deal.
Sent from my Nexus 4 using xda premium
searing_heat said:
Hey guys. Finally said good bye to old champion Galaxy S2 and now on Nexus 4! Love the device. However, I'm in a situation where I need to decide if I should get a replacement or not.
- I do hear that buzz sound in earpiece (not loud though - sometimes its not there)
- Rattling sound -- it is related to lens I realize
Is it worth it to get replacement (given replaced device may be in the same boat lol). Lots of people are reporting these issues.
the buzz sound...I hope its not going to increase in future?
Rattling sound -- I don't really care about that. However, I do go to gym and run. Can it damage camera?
Let me know your thoughts
I hate restoring backups and configuring everything all over again. (including wasting the screen protector lol)
Click to expand...
Click to collapse
I bought my phone on launch day. I feel like my buzzing has become worse over time. And it gets worse the fewer bars I have (I recently traveled to a different state with worse coverage and the buzzing became annoying and would get worse right before it dropped a call). I'd consider RMAing it. However, even the new ones have the problem, as you can attest to. I'm probably going to RMA my phone at some point, I'm just lazy.
Sent from my Nexus 4
I got replacement device and it still has the same issue!! even worse than the original one. So disappointed I love nexus but can't keep up with this week after week replacement.
will be sending device back for refund. Ahh what other phone is next. Not sure lol wait for S4 or try Z10
The rattle you hear isn't the camera.
It's the little thing you have to press to eject the simcard.
If u eject the simcard you can put a little piece of paper or something like that behind it and it stops rattling
Do this at your own risk!
http://www.youtube.com/watch?v=y8tMMV880Lk
If the issues are actually affecting you then get a replacement, Google send you the replacement first before you actually send your defective unit in so you dont have to worry about being without a phone.
I received my 6P yesterday, and by this morning I dropped it into a UPS box to send it back.
So, I got the 64GB aluminum version, it arrived a day after I placed my order. I set it up and let it install its OS update, which took forever, then I started to use it. Right away I noticed that the top speaker seemed louder than the bottom speaker when the phone was playing notification sounds. In two phone calls, people complained that it sounded like I was underwater or had them on speakerphone.
I was a little concerned by the speaker issue, so I took the time to play back audio from NPR and then tried a few videos. While playing back video, I flipped the phone this way and that, and moved the phone back and forth from ear to ear just to make sure I wasn't deaf in one ear. The top speaker was definitely much louder than the other. With the mic being housed with the bottom speaker, I'm lead to believe both issues are related.
I contacted customer support and the lady who took my call said that another user had called with the same issue, but she couldn't recall which model they had. She had spoken with the design team about this and they said it was a defect, that both speakers should be firing at the same volume level.
We did the mandatory factory reset and I fired up YouTube - then I moved my old phone back and forth over the speakers of the 6P and she could hear the difference too, so I ended up mailing it back for a refund - I plan to buy another, but an exchange would entail a $549 hold on my bank account, so a refund it is.
So, that said, I'm curious - has anyone else had this issue? I searched the web but didn't find anything, but I've tweeted to some people who were opening new devices and one of them said he felt the top speaker was louder on his unit too (I didn't say which speaker, I just asked if one was louder than the other), while another person said she'd follow up.
It seems like it's a relatively common issue.
http://forum.xda-developers.com/nexus-6p/help/check-speakers-t3237050
http://forum.xda-developers.com/nexus-6p/help/uneven-speaker-volume-t3238144
https://www.reddit.com/r/Nexus6P/comments/3r6faw/nexus_6p_speaker_issue_strawpoll_please_answer_if/
Roxy said:
It seems like it's a relatively common issue.
http://forum.xda-developers.com/nexus-6p/help/check-speakers-t3237050
http://forum.xda-developers.com/nexus-6p/help/uneven-speaker-volume-t3238144
https://www.reddit.com/r/Nexus6P/comments/3r6faw/nexus_6p_speaker_issue_strawpoll_please_answer_if/
Click to expand...
Click to collapse
:crying::crying::crying:
Oh dear... I wouldn't have minded it if it was just a tad louder, but it was bad - plus I was having some speaker overdrive issues as well. I guess I'll wait for Google to process my refund and keep an eye on these threads before deciding if I want to take the risk again... Which sucks, because I was loving the phone. Hell, I picked this over a Lumia 950 XL because I wanted to use some half decent apps and have access to Tap to Pay. Sure, Android still waits forever for iOS apps, but Windows waits for never. -_-
I kept my phone regardless of the volume issue... lol.
Here's more reddit post(s) regarding the problem:
https://www.reddit.com/r/Nexus6P/comments/3rjbbd/did_anyone_figure_out_if_the_top_speaker_being/
https://www.reddit.com/r/Nexus6P/comments/3r45jr/speakers_not_balanced/
https://www.reddit.com/r/Nexus6P/comments/3qrjp2/top_speaker_louder_than_bottom_one/
https://www.reddit.com/r/Nexus6P/comments/3qso4k/is_anybody_not_having_speaker_balance_issues/
https://www.reddit.com/r/Nexus6P/comments/3rak95/did_rma_fixed_uneven_speaker_issue/
https://www.reddit.com/r/Nexus6P/comments/3rajy4/can_someone_post_a_video_of_the_speakers_balanced/
https://www.reddit.com/r/Nexus6P/comments/3quee4/front_facing_speakers/
https://www.reddit.com/r/Nexus6P/comments/3rdslq/google_store_support_says_that_the_volume/
https://www.reddit.com/r/Nexus6P/comments/3rekuc/speaker_difference_an_intended_feature/
https://www.reddit.com/r/Nexus6P/comments/3rcumg/speaker_imbalance_based_on_volume_level/
Roxy said:
I kept my phone regardless of the volume issue... lol.
Here's more reddit post(s) regarding the problem:
https://www.reddit.com/r/Nexus6P/comments/3rjbbd/did_anyone_figure_out_if_the_top_speaker_being/
https://www.reddit.com/r/Nexus6P/comments/3r45jr/speakers_not_balanced/
https://www.reddit.com/r/Nexus6P/comments/3qrjp2/top_speaker_louder_than_bottom_one/
https://www.reddit.com/r/Nexus6P/comments/3qso4k/is_anybody_not_having_speaker_balance_issues/
https://www.reddit.com/r/Nexus6P/comments/3rak95/did_rma_fixed_uneven_speaker_issue/
https://www.reddit.com/r/Nexus6P/comments/3rajy4/can_someone_post_a_video_of_the_speakers_balanced/
https://www.reddit.com/r/Nexus6P/comments/3quee4/front_facing_speakers/
https://www.reddit.com/r/Nexus6P/comments/3rdslq/google_store_support_says_that_the_volume/
https://www.reddit.com/r/Nexus6P/comments/3rekuc/speaker_difference_an_intended_feature/
https://www.reddit.com/r/Nexus6P/comments/3rcumg/speaker_imbalance_based_on_volume_level/
Click to expand...
Click to collapse
I've blogged about this and have included all these links - thanks for the info! I really hope when I buy another one that it don't have the speaker issue. Google needs to step out and address Speakergate so users are aware of this issue.
https://tekmuze.wordpress.com/2015/11/04/forget-bending-the-nexus-6p-may-have-speaker-defect/
I see on Reddit that some people are hearing the exact opposite of what I was told by Google support - Google support is telling them that this actually "feature" and not a flaw, which brings to mind old comics about Windows 95 and 98 bugs being labeled as features... -_-
If it's a "fault" on all phones then surely it's an easy software fix. I'm surprised none of the reviews mentioned it?
Batfink33 said:
If it's a "fault" on all phones then surely it's an easy software fix. I'm surprised none of the reviews mentioned it?
Click to expand...
Click to collapse
I too am amazed... But keep in mind that review units are hand picked and sent out by Google, so it's likely that phones without this flaw were sent to the press.
I haven't seen anything posted on this and so, I'm hoping it's just my phone. Received my LG V20 last night and the first oddity was an audio one. When the T-Mobile jingle came on at boot, I noticed that the jingle had a slight crackling/distortion effect to it but I didn't think anything of it. Got the rest of the phone setup and I'm super happy with it but the issue showed up again as soon as I tried to test out the speaker outloud via YouTube. Anything with a high frequency results in crackling and people's voices have a slightly robotic effect to them. The issue isn't isolated to YouTube because it happens with anything.
It's not noticeable... if let's say you have the phone a few feet away from you at mid volume but it's super obvious when holding it and irritating when having it against my ear. Anyone else experiencing this? I'm thinking about stopping by a T-Mobile store to see if they have a model one that I can test out. Hoping it's not just a crappy speaker featured in a very audio featured phone. Thanks for any feedback ya'll.
Sounds like you have a bad unit. I haven't heard anyone mention the same issue so I think you should warranty it.
Mine has begun doing it whenever i run an app or a video. Even with the volume turned all the way down. For example, writing this post is producing very noticable static from the speaker even with all audio muted, all keypress audio disabled and haptic feedback disabled. Opening a game like clash of clans produces noise at the same level as a mistuned television.
I get the distortion as well on my T-Mobile variant.
Same issue
My phone just started with the cracking noise, but mines sounds like the speaker has blown out!! T moblie as well! Please post what you guys plan to do next
I have a Verizon variant and mine does the same thing. Recorded video of my daughters softball game and noticed the blown out speaker sound i was getting. Seems like poor quality speakers possibly.
Same Problems
I have a T-mobile LG V20 also coming from the Note 7 and tonight my speaker has the same static & blown speaker sound on high or low volume everything was fine until I used headphones and etc today I don't know if this had something to do with it or not I am really hoping this is not a big issue across the board. I am gonna swap it out and pray for the best LG is my last hope since there are no other good android phablets out right now.
Out of the blue
I have the Sprint version and mine just started cracking out of no where tonight for no reason. I was listening to music but it wasn't even turned all the way up. What in the world?
I have only had my V20 for 7 days and now the speaker is doing the same thing everyone else is saying (distortion, cracking, sounds like a blown speaker). Called LG they said factory reset it but that did not resolve. Went to Best Buy where they thought at first it was a software issue but quickly realized it is a hardware issue. Tried calling LG back but cant get through as the line says all circuits are busy. I just turned in my replacement Note 7 and now I think LG may have inherited the Samsung curse.
My phone just started doing the same thing!!! I was just listening to a song on SoundCloud and the sound suddenly became distorted. I tried YouTube and and same thing happened. I restarted the phone and the T-Mobile jingle was... You guessed it: distorted. Idk what happened for this functioning model to suddenly start doing this, but I'm very disappointed. I'll be going back to the T-Mobile store to try to turn it in and get it replaced.
You guys are scaring me. I really hope this isn't widespread!
My ATT LG v20 is audio has gone crazy just as described by others out of the blue!! Im not looking forward to the ttio to the ATT store as I doubt if anyone will knowcwhats going on! Has anyone's phone audio been fixed? The distortion. crackling makes the phone useless and makes me cry!!!#
Too many people are reporting this problem. Meaning that eventually we're all going to experience this. This does not sound good at all.
Happen to me today. Just turned on DAC and it went away. T mobile.
ughhh
Koont said:
Happen to me today. Just turned on DAC and it went away. T mobile.
Click to expand...
Click to collapse
Ugh I had high hopes but this did NOT work for me. Sprint. I waited so long for this phone and now dealing with this ....makes me pretty upset. I got mine on the 25th and it started on Nov 1st.
trashy audio after awhile WILL put me off on this device...
I have noticed it seems to get worse the more the battery is drained.
Got mine on 10/28 and until now (knock wood) the sound is pretty good!
T-Mo Variant
LG V20 speaker issues
I was within the 14 day Best Buy return period. They have ordered me a new V20. I'll see if it was just a fluke??
Some posts on reddit suggest that the speaker becomes crappy when the phone is being charged.