Database Users

[Q] No mic/earpiece in calls

Situation
Bought Nexus 4 refurbished, works great except for this issue. Back speaker works great, Google Search works with mic (Ok Google). Updated via OTA all the way to 5.0. Am using phone on a carrier in Ecuador.
Problem
When making a phone call over the local carrier, call connects (you can see the counter on screen), music, if playing, pauses as it should. But no audio from the earpiece, and the other side does not hear anything from my side. Tried putting call on speaker, nothing. Tried with headphones, nothing. However, when making a Hangouts call over data, mic/earpiece work fine. To me, this means the hardware functions, so it must be software related. The phone sends SMS without issue, so it works with the local carrier. Also data works without any issue.
What I've done so far
Searched high and low, and it seems this is a somewhat common problem that some have fixed in many different ways. Please let me know if you know of another that I may have missed.
Downgrading to 4.4.4
Upgrading back to 5.0
Factory Reset
Flash 5.0 Factory image
Upgrade to 5.0.1
Flash complete 5.0.1 Factory image
Flashed latest CM11 nightly
Tried several "solutions" found on Google Group forum, such as pluging headphones in and out
Flashed Hybrid modem with included audio fix
Switched SIM cards
Installed SoundAbout, and tried many different options - redirecting Phone Audio, even changing options for Headset detection (thought the phone was confused, thinking the headphones were in)
Tested mic with recording apps and by recording videos, all work fine.
Installed PAC-ROM without Gapps to see if it was the Google Play Services issue
Disabled the CheckInService
I think I've tried more, but can't remember them all. It's been over a week, and can't answer or make phone calls.
Coming to my wits end, and it's extremely frustrating since it doesn't seem to be a hardware issue, and I hate giving up on something I can fix. Any suggestions?
(Edited and added a couple more tests to the list)

yep, you are not the only one with this issue, it started to plague users just recently, including me and from what i've learned so far it has got something to do with google play services.
however for me, flashing 5.0/5.0.1 resolved it (i only encountered it on CM4.4.4 )
here is another topic bout this. good luck
http://forum.xda-developers.com/nexus-4/help/audio-call-nexus-4-cm11-t2924589
ps. this thread i linked above acutally contains some solution/workaround involving disabling one of the google play services. just read through the whole thread

If this is really about Google Services, try installing a ROM without adding GApps. You can then state if they are really the culprit here.

I too had the exact same problem. I was on CM 4.4.4 nightlies. Moving to stock lollipop5.0 solved the problem.

Shooting Star Max said:
If this is really about Google Services, try installing a ROM without adding GApps. You can then state if they are really the culprit here.
Click to expand...
Click to collapse
I tried that too. I installed PAC-ROM, the latest nightly, without GAPPS. Booted fine, all seems to be working except sound in calls.
I also tried disabling the CheckIn Service, as was mentioned in the other thread, still no luck. So frustrating!!
I'll try them all again...

HijoProdigo,
+1 on flashing a 5.0 ROM.
Same thing happened to me a couple of weeks back. After messing with the phone for three days, flashing a Lollipop ROM solved the issue (I used CM12 unofficial nightlies)

BitteredBro said:
HijoProdigo,
+1 on flashing a 5.0 ROM.
Same thing happened to me a couple of weeks back. After messing with the phone for three days, flashing a Lollipop ROM solved the issue (I used CM12 unofficial nightlies)
Click to expand...
Click to collapse
I'll give it a try. I had tried with the official CM11, both with and without Gapps, but no luck.

Audio randomly cutting out S7 edge

I am experiencing random cut outs of audio during media playback through the speaker. Bluetooth and headset working fine. Notifications and other sounds working fine. Mainly during video playback, streaming and video stored on device, the sound plays for a few seconds then cuts out. I didn't have this issue before the most recent OTA update. I have tried factory resets, rebooting, wiping cache, even custom roms. Does anyone else have this issue? What is the solution?

I have the same issue as you. GS7 Edge Verizon. I can't find any solutions out there yet :crying:

Same issue. The only thing that I can add is that when the speaker cuts out, if I switch to phone, make a call, and then put the call on speakerphone, then hang up, the problem is fixed for a few minutes.

Does anyone have a solution for this? Surely its a common issue. Unless my phone is on charge I can't use apps like spotify, listen to podcasts or radio unless I keep the screen on.

Any luck?

I have the issue on a sm-g930F. Samsung support just says i should send them my device but thats not my plan. I called them and sayed i want a update of the firmware but they refused me and just sayed i have to send it to them because they can not make a update without my device is seen. I really hope someone sends his device to them that we can get a new firmware . Iam on android 7.0 official samsung update but this bug is in 6.0 the same .
Anyways i need a soöution for this. Its a softwarebug i know, because nexus 6p users and nexus 5 users expirienced the same ****in error. Please help out.!!!

I was experiencing audio pause or stopping after an OTA upgrade to Nougat on my stock S7 Edge Duo (G935FD), when using Pocket Casts podcast app to play files stored locally on internal memory. This seemed to happen primarily when using wired headphones or bluetooth speaker, and some minutes after the phone screen turned off.
I tried wiping the app cache, reinstalling the app, wiping phone cache, full phone wipe, reinstall stock Nougat via ODIN, TWRP & rooting phone, disabling Samsung App Power Saving via Titanium Backup (com.samsung.android.sm / com.samsung.android.devicesecurity). Only when I booted into SAFE MODE did the problem go away. So I used TB to disable pretty much everything I could recognise as an app I had installed.
Eventually, after much tinkering I seem to have narrowed it down to some combination of Quick Connect, Google Chrome and Android System Webview. I have disabled QC and Chrome and I no longer have any audio issues. When I unfreeze/freeze Chrome or Android System Webview I get an audio issue as the app freezes/unfreezes.

I had same problem and ı thought this problem can be related to an app ı installed. And it was. When i uninstalled Sputnik news. My problem had gone. If u have it, uninstal. If u dont have, may be one of other app causes. Try uninstalling each app, and find the app causes this problem

Superman rom v1.6.5 crash

Hi guys,
I've recently installed the latest superman rom after being on the previous version using the OTA updater.
1. After installing the latest update my phone will randomly crash 2-3 times per day.
2. Always after reboot, media sound turns to max, even though its on mute. I have to physically turn it up, then put it back to mute.
Has anyone come across this?

make a clean install bro.. We dont have any problem like that. ( Im not using xposed )

Same problem here, but only after flash the Super kernel

Unsure about Reboots could be a 100 things, Try checking the logcat, Post us that after a crash. will give us a insight to what caused it.
But am on Stock, and my audio changes level after a reboot. I dont think its a bug, but more of a feature.
(Flat battery, put it on charge, devices comes to life and someone tires to ring when its in another room, You where unable to turn off silent mode, so you dont hear the phone and miss the call)
When the audio changes on first Boot, then you would hear the phone.
It frustrates me, as i reboot while in work, and dont expect my phone to start blurring out music lol!
But i can see both sides to this audio issue.

No Audio Output from 6P

Hey guys! I am not able to listen to music or open youtube videos or even do anything related to output of audio of my phone. On Google play music, I get "Couldnt pay tax requested" and on youtube I get playback error. I am not able to make calls as well.
I have flashed numerous images and the issue still persists. If anyone could guide me towards the right direction that would be great.
I bought the phone 7 months ago and suddenly this incident took place. I was running stock 7.1.2 when this happened by the way
Thank you for the help.

First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.

wizardwiz said:
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
Click to expand...
Click to collapse
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.

Cheezzyy said:
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
Click to expand...
Click to collapse
So how can you tell if it isn't a hardware issue and not Android problem?

I haven't heard of what you are describing as being a known bug in 7.1.2. You can try a factory restore but personally I would do a clean flash of the latest stable Google image and see if it fixes your problem. And I would use the flash-all.bat command like Google suggests rather than flash all the parts individually like the Heisenberg guide on XDA tells you to do. I don't suppose you are running any audio mods on your phone? And you checked the obvious? Your phone isn't in Airplane Mode, Do Not Disturb isn't activated, sound shows the various volume levels aren't at 0?

Having same issue, no audio at all from speakers, cant play youtube / googleplay music or videos, headphone jack does not work eighter, wont even detect the headphones, soft reset/ hard reset wont work, havent tryed out rooting and changing rom or reverting from 8.0 (currently running), apart form audio everything works fine, im still trying to figure out warranty as its still in its period, but without proof of purchase they are beeing jerks so far, so im rooted with some ideas is ive had previous experiences with phones, might it be possible for audio drivers to go missing or messed up? or should i take it to a repair shop and see how much theyll ask for it? or shuld i just upgrade to something better and let this brave hero die alone, maybe use as hotspot in my car haha

Headphone trouble

I got a strange problem and honestly I ran out of idea.
I use a custom Rom, resurrection remix for Oreo. I like the Rom. But I tried to change it to another and problem is still the same. I even try Pie, and Nougat.
My problem is with the headphone jack. It's working for the phone and notification sound but not for music.
I got Bose in-ear headphone. When connected, the device start spotify, witch is fine. No music coming out of it. I unplug, music start from speaker. I connect again, no music. I try to raise the volume, doesn't change a thing. I thought my headphone was broken but I also tried with different set. Same result. After that, I was amazed to hear notification sound coming from headphones. Making I can, headphone and mic work properly.
I reinstall the Rom, try to change to another, try to flash viper, always the same result. I try 5 different Rom, for Nougat, Oreo and Pie.
I'm out of idea. Anyone got an idea?
Thanks

Syrius78 said:
I got a strange problem and honestly I ran out of idea.
I use a custom Rom, resurrection remix for Oreo. I like the Rom. But I tried to change it to another and problem is still the same. I even try Pie, and Nougat.
My problem is with the headphone jack. It's working for the phone and notification sound but not for music.
I got Bose in-ear headphone. When connected, the device start spotify, witch is fine. No music coming out of it. I unplug, music start from speaker. I connect again, no music. I try to raise the volume, doesn't change a thing. I thought my headphone was broken but I also tried with different set. Same result. After that, I was amazed to hear notification sound coming from headphones. Making I can, headphone and mic work properly.
I reinstall the Rom, try to change to another, try to flash viper, always the same result. I try 5 different Rom, for Nougat, Oreo and Pie.
I'm out of idea. Anyone got an idea?
Thanks
Click to expand...
Click to collapse
That's a common issue that I faced when I flashed Pixel experience rom.

Ok, but if you revert back to Oreo or nougat, does it fix it? I can't seem to be able to do that

Syrius78 said:
I got a strange problem and honestly I ran out of idea.
I use a custom Rom, resurrection remix for Oreo. I like the Rom. But I tried to change it to another and problem is still the same. I even try Pie, and Nougat.
My problem is with the headphone jack. It's working for the phone and notification sound but not for music.
I got Bose in-ear headphone. When connected, the device start spotify, witch is fine. No music coming out of it. I unplug, music start from speaker. I connect again, no music. I try to raise the volume, doesn't change a thing. I thought my headphone was broken but I also tried with different set. Same result. After that, I was amazed to hear notification sound coming from headphones. Making I can, headphone and mic work properly.
I reinstall the Rom, try to change to another, try to flash viper, always the same result. I try 5 different Rom, for Nougat, Oreo and Pie.
I'm out of idea. Anyone got an idea?
Thanks
Click to expand...
Click to collapse
I recently started having the same issue. Music doesn't work with the headphones jack. Checking logcat shows tons of errors related to the sound device, and these errors begin when I insert any headphones. I don't know how to diagnose these errors. But it started happening suddenly. One day the jack just stopped allowing music to pass through, and no ROM, kernel, or known-good backup has fixed the issue.
I'm gonna try restoring to 100% stock as a last resort.

Thracks said:
I recently started having the same issue. Music doesn't work with the headphones jack. Checking logcat shows tons of errors related to the sound device, and these errors begin when I insert any headphones. I don't know how to diagnose these errors. But it started happening suddenly. One day the jack just stopped allowing music to pass through, and no ROM, kernel, or known-good backup has fixed the issue.
I'm gonna try restoring to 100% stock as a last resort.
Click to expand...
Click to collapse
Finally, i'm not alone. Have you tried music through Bluetooth? casting? speaker? For me, all this is fine. Only music through headphone is the problem.
I try with YouTube, and it become insanely slow, less than 1 frame per second.
I tried 2 different custom rom, i did try a few firmware, a complete restart. I even tried android Pie.
I'm desperate, I cannot listen to music when I work.

Syrius78 said:
Finally, i'm not alone. Have you tried music through Bluetooth? casting? speaker? For me, all this is fine. Only music through headphone is the problem.
I try with YouTube, and it become insanely slow, less than 1 frame per second.
I tried 2 different custom rom, i did try a few firmware, a complete restart. I even tried android Pie.
I'm desperate, I cannot listen to music when I work.
Click to expand...
Click to collapse
You are not alone! I have exactly the same symptoms: any sort of media player (PowerAmp/YT/Netflix) all progress at super slow speed. The "time remaining" counter on the player takes 3-4 real seconds to move one second on the user interface. No audio is produced at all, but any video playback becomes incredibly choppy. Bluetooth is okay. Casting is okay. External speaker and earpiece are just fine.

Thracks said:
You are not alone! I have exactly the same symptoms: any sort of media player (PowerAmp/YT/Netflix) all progress at super slow speed. The "time remaining" counter on the player takes 3-4 real seconds to move one second on the user interface. No audio is produced at all, but any video playback becomes incredibly choppy. Bluetooth is okay. Casting is okay. External speaker and earpiece are just fine.
Click to expand...
Click to collapse
I wonder if the problem is hardware or software

Syrius78 said:
I wonder if the problem is hardware or software
Click to expand...
Click to collapse
I just returned to 100% stock. Huge hassle.
1) Had to make a TitaniumBackup and TWRP backup.
2) Had to move everything from my sdcard to my PC.
3) Had to FASTBOOT ERASE the userdata/system/vendor/cache partitions.
4) Then had to FASTBOOT FORMAT:EXT4 the same partitions.
5) Then had to flash OOS Open Beta 18, then re-flash TWRP.
6) Headphones worked!!!!!
Now I'm putting all of my data back and restoring my backup of AospExtended (decrypted). If my headphones don't work, then I know it's the ROM and probably need to start clean. Who knows why the ROM would suddenly freak out about the headphone jack, but at least I know my issue is software.

Thracks said:
I just returned to 100% stock. Huge hassle.
1) Had to make a TitaniumBackup and TWRP backup.
2) Had to move everything from my sdcard to my PC.
3) Had to FASTBOOT ERASE the userdata/system/vendor/cache partitions.
4) Then had to FASTBOOT FORMAT:EXT4 the same partitions.
5) Then had to flash OOS Open Beta 18, then re-flash TWRP.
6) Headphones worked!!!!!
Now I'm putting all of my data back and restoring my backup of AospExtended (decrypted). If my headphones don't work, then I know it's the ROM and probably need to start clean. Who knows why the ROM would suddenly freak out about the headphone jack, but at least I know my issue is software.
Click to expand...
Click to collapse
I tried it, it work!!!
I repair and format each partition with twrp
I flash firmware Oxygen 5.1.5
Flash android Pie rom and magisk
And it work!!
Thanks

Syrius78 said:
I tried it, it work!!!
I repair and format each partition with twrp
I flash firmware Oxygen 5.1.5
Flash android Pie rom and magisk
And it work!!
Thanks
Click to expand...
Click to collapse
I'm facing the same issue and it would be great if you could elaborate the steps you followed.
Thanks in advance.

gaaraofthesand said:
I'm facing the same issue and it would be great if you could elaborate the steps you followed.
Thanks in advance.
Click to expand...
Click to collapse
No problem
In twrp, repair and format each partition to exf4
after that, flash from the oneplus website the latest firmware (about 1.3 gb) I used 5.1.5 (the lastest non-beta at the time)
After that, flash whatever you want and voilà