Screen washout on one side - Nexus 7 Q&A, Help & Troubleshooting

Has anyone experienced the screen washing out on one side? It started two days ago. The left side is fine, but the right side is only showing blues, yellows and grays.
I'm trying to post a photo of it but no luck.
Sent from my SGH-T989 using xda app-developers app

My N7 16gb (ssn: C70K) has a similar issue with the screen being perfect on the left side (bright whites and colors) but slightly grey-ish on the right side.
You should return/exchange that unit if you can. Remember screen problems almost always worsen with time. If its annoying you now, six months from now it will be a nightmare.

I sent them an email and got their generic message back. Hopefully I get something with an RMA number tomorrow.
Just out of curiosity, did you try to charge your unit with anything other than the cable and charger it came with?
Sent from my SGH-T989 using xda app-developers app

Yeah the right side of my screen is a lot warmer/ more orange looking.
It drives me nuts on white backgrounds since the left side looks white and brighter.
I'm beyond the Staples return period so I might call Asus, I don't know.

kallsey said:
I sent them an email and got their generic message back. Hopefully I get something with an RMA number tomorrow.
Just out of curiosity, did you try to charge your unit with anything other than the cable and charger it came with?
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Nope. Only charged with stock charger connected directly to a wall outlet. Also, only charged the unit to 100% one time so far.
Sent from my Nexus 7 using Tapatalk 2

That's a relief. I was worried that my issues were due to using an different cable and charger.
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Incidentally I have one of the C60K models.
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Related

(Q) is it normal for these screens.

Never owned a IPS screen or so.
Is it normal to have yellow tint on the edges when having a black background ? When I have a white background its pure white ( saw someone with yellow tint on white background) .
Sent from my Galaxy Nexus using Tapatalk 2
Nope. That is one of the problems that some users are facing. You should RMA your 7.
It would be pretty bogus if that was how ALL IPS screens were, lol.
Sent from my Nexus 7 using xda premium.
kind3rgarten said:
Nope. That is one of the problems that some users are facing. You should RMA your 7.
It would be pretty bogus if that was how ALL IPS screens were, lol.
Sent from my Nexus 7 using xda premium.
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True. After hours or researched. I came up with not much to go off by lol.
PC screens with IPS screens were saying that yellow tint were cause by a glue not being dry out evaporated yet and the more you use it they tend to just go away and get Better. I guess iPad 2 had similar problems. Most of them advice to use it more and they will go away so I might try that . I'd hate to be without this for a week to 2 weeks. But then again I got mine at Sams but their put and no way of knowing when they we will one.
Didn't happen doh until I got some heavy duty gaming last night. So might have gotten hot and was evaporating the left over glue? Lol correct me if I am wrong but that's what I gather so far..
Sent from my Galaxy Nexus using Tapatalk 2
dadsterflip said:
True. After hours or researched. I came up with not much to go off by lol.
PC screens with IPS screens were saying that yellow tint were cause by a glue not being dry out evaporated yet and the more you use it they tend to just go away and get Better. I guess iPad 2 had similar problems. Most of them advice to use it more and they will go away so I might try that . I'd hate to be without this for a week to 2 weeks. But then again I got mine at Sams but their put and no way of knowing when they we will one.
Didn't happen doh until I got some heavy duty gaming last night. So might have gotten hot and was evaporating the left over glue? Lol correct me if I am wrong but that's what I gather so far..
Sent from my Galaxy Nexus using Tapatalk 2
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I don't have it in mine and don't know much about it but my roommates IPS monitor NEVER had a yellow tint.
And Google will do an advanced RMA where they send you one and put a hold on your credit card until you send the other one back.
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kind3rgarten said:
I don't have it in mine and don't know much about it but my roommates IPS monitor NEVER had a yellow tint.
And Google will do an advanced RMA where they send you one and put a hold on your credit card until you send the other one back.
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What's their number or so. I couldn't find it or just looking at the wrong place lol. I'm sure they'll charge me and just bill out back correct? After I send that one back.
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I just got my n7 and same issue yellowish tints on all corners edge of the screen, anyone know for a fact that after use it goes away?
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dadsterflip said:
What's their number or so. I couldn't find it or just looking at the wrong place lol. I'm sure they'll charge me and just bill out back correct? After I send that one back.
So I guess the issue was not fixed after intense gaming...
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So, does anyone...

...have a Nexus 7 that had no screen raise or separation out of the box and it's still that way after days/weeks?
I ask because we all know about the problem coming out of the box but now I'm also hearing about devices that were fine out of the box but are now raising and/or separating.
I also ask because I am on device number 7 and this one finally had no screen raise or separation out of the box and has stayed that way for two days so far. I'm just afraid it will come up eventually.
Thoughts?
Sent from my SCH-I535 using xda premium
Got mine from the store on preorder and have yet to have any hw or build quality problems.
Sent from my nexus 7
Got mine on the 17th. No problems.
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I bought mine on July 26th, no problems at all.
I've had mine 2 days and then screen is completely in tact from what I can tell. Hopefully it stays that way
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No issues since delivery on July 27th
Sent from my Nexus 7
No issues.
WizeGuyDezignz said:
...have a Nexus 7 that had no screen raise or separation out of the box and it's still that way after days/weeks?
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Had mine for almost a month now and haven't had any issues.
I bought 2, one on July 13 and the other on July 23. No issues.
Great to hear guys! I'm hoping this is the winner.
There are two differences with this one compared to the others that had to be returned. One is the serial number starts with C70K and it also only had one layer of black tape as opposed to two on my others.
May not mean anything but my screen is intact and no flicker.
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WizeGuyDezignz said:
Great to hear guys! I'm hoping this is the winner.
There are two differences with this one compared to the others that had to be returned. One is the serial number starts with C70K and it also only had one layer of black tape as opposed to two on my others.
May not mean anything but my screen is intact and no flicker.
Sent from my SCH-I535 using xda premium
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Cheap or defective Lithium Ion battery over heats and expands, Causes screen to lift up
or it causes too much overheating where the display adhesive weakens.
I am lucky no color problems no screen lifting or separating
two with no lifting so far. One did have a dead pixel though.
Sent from my mopho
No issues here!
Sent from my Nexus 7 using Tapatalk 2
On my second one, both have screen flicker and raised screen. Let's hope #3 is better!
Sent from my Nexus 7 using xda app-developers app
Bought mine at GameStop. The first one I received had minimal screen raise and a really annoying yellowing on the right side of the screen. So I took it back and my replacement is absolutely perfect. I made sure to check for every issue out of the box. I've had it for a week now and no screen separation issue has occurred, so I'm hoping I'm ok.
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Got mine through Google Play, one of the first 8GB ones shipped. No screen lift or flicker. Can't comment on the color temp since I don't have another one to compare it against.
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Got mine July 14th and still haven't seen any separation.

Gap between top bezel and glass

Is this the way the phone is supposed to be? There's a small gap between the top part of the bezel where it meets the glass. I try to keep my phone clean all the time but there are quite a few lint pieces and grime stuck in that gap. The bottom of the phone is tight. Never dropped it. It is an RMA
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I think you can snap it back. Press it gently and it'll close.
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Pics?
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melcali said:
Pics?
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Will post pics when I get to a camera
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scream4cheese said:
I think you can snap it back. Press it gently and it'll close.
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Tried pressing on it. Didn't work. Thanks though
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As you can see the bottom is tight with no gap. The top has a big enough gap for dirt and debris and no way to get it out.
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Definitely not normal, you should probably RMA again if you can't fix it by simple means like the one posted above
Nigeldg said:
Definitely not normal, you should probably RMA again if you can't fix it by simple means like the one posted above
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Thanks for your reply. All this time I thought it was normal
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I have no gap on the top or bottom, and neither do any of the 5 others I know with N4s so yeah, RMA.
send that gaping gap back, son!
...before you get tiny creature eggs in them
Called google play customer service and started the RMA process. Thanks guys
Sent from my Nexus 4 using xda premium
Not going well with my RMA. This was customer service response :
"Thanks for contacting Google. The*specialists*has informed me that the*gaps are to allow for expansion of the glass due to varying temperature and is an intended part of the design.
If you have any*further*questions please feel free to*respond*to this email."
Can some of you guys take some photos of your phones so I can send this robot? Any other suggestions?
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Dude, I think even with photos, you would be hard pressed to change their mind. Cosmetic faults are always put down as subjective and not worthy of replacement. You should have told them that you were experiencing some technical fault i.e. frequent dropped calls.
If you aren't successful this time round, RMA it again with such an excuse...
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esskayy said:
Dude, I think even with photos, you would be hard pressed to change their mind. Cosmetic faults are always put down as subjective and not worthy of replacement. You should have told them that you were experiencing some technical fault i.e. frequent dropped calls.
If you aren't successful this time round, RMA it again with such an excuse...
Sent from my Nexus 4 using Tapatalk 2
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We'll see how it goes
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I have the same issue but my gaps are much bigger and go throughout the whole screen. Dust and stuff goes in it. The front camera has a dark overlay whenever i use it due to all the dust that has gotten in there. I would RMA it but i bought it off a friend and im not sure if they want to accept it.
Here is a picture of a white door that i took outside using the front camera.
http://alienroms.com/IMG_20130502_194637.jpg
Its very dark and it has a weird dark overlay at the top.

[Q] Will Google RMA if screen was replaced?

I replaced my screen. And now I am experiencing problems with battery life, and in need of an RMA. My question is how closely does Google look at the device that are shipped back, will they notice that the screen was replaced? I also forgot to put back the blue tab that was connecting the battery and holding the antenna down in place. Will they take the phone apart and find out I had disasebmled it? Also there is a small gap at the bottom between the bezel and the left screw. I think its due to one of the clips not connecting correctly. I could probably fix all those things but I lost my T6 screw driver, so should I worry about any of those things?
Sent from my Nexus 4 using xda app-developers app
Not sure how picky Google is, but I sent a MyTouch slide into T-Mobile with the screen replaced, they noticed. I have no idea how, I put it all back together. I also recently sent my Nexus 4 in to Asurion for a replacement, the screen went wacky and I opened it to see if it was a loose connection. They didn't notice that.
Honestly you won't know until you try.
Wisefire said:
Not sure how picky Google is, but I sent a MyTouch slide into T-Mobile with the screen replaced, they noticed. I have no idea how, I put it all back together. I also recently sent my Nexus 4 in to Asurion for a replacement, the screen went wacky and I opened it to see if it was a loose connection. They didn't notice that.
Honestly you won't know until you try.
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Thank you for that answer that's why I would like to know if anyone has already tried this
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Anyone??
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Help me
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Back letters falling off

I'm just curious, has anyone ever gotten their Nexus letters at the back removed, as in the shiny black vinyl that covers them? The letters N, E and X were completely peeled off in my case in a matter of weeks when I was holding it, along with the adhesive.
Sent from my Nexus 7 using xda app-developers app
Nope, but I've had a case on it since day 1...:thumbup:
Odd. Hasn't happened to me. (Happened to every BlackBerry Curve 8520 I had, though. Damn, that phone sucked.)
Wonder if it's affected by how you hold it. Definitely return it anyway.
Wait, I didn't even know that could happen, I though they were like part of the plastic.
You got a picture of it?
Do you have a wireless charger?
I have one and I have noticed that after charging it is kind of warm on the back and I have to wipe some kind of stain around some off the letters. Now that you mention your letters falling off it gets me
thinking that the glue could be melting away or something.
My N7 is only 7 weeks old and I'm using a Fatboy pillow for charging.
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I had this same problem just a few days ago I noticed like a sticky residue seeping from the letters on the back and part of the letter lifting. I just removed all the sticker and cleaned away the sticky residue 'see attached pic' I actually prefer it without glued on sticky letters. Looks good I think.
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Wireless charging here and my letters are falling off now also.
Sent from my Nexus 7 using Tapatalk 4
I use the wireless charging feature as well - no issues, and it spends all night - every night - on the charger.
I didn't know that there was plastic in the letters to make it shiny. When mine finally fall out on their own, I think I'll get some model paint and paint the letters in white. Or maybe bright red. Just to be different.
Really? They fall? lol, I though they were pretty much part of the case :b
oldtimer42 said:
Wireless charging here and my letters are falling off now also.
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Wow I didn't even know this was possible. Makes me not want to use wireless charging if it's going to destroy the design of my device.
Dr0iD9 said:
I had this same problem just a few days ago I noticed like a sticky residue seeping from the letters on the back and part of the letter lifting. I just removed all the sticker and cleaned away the sticky residue 'see attached pic' I actually prefer it without glued on sticky letters. Looks good I think.
Sent from Nexus 7 (2013) using XDA Premium
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It really looks good, haha It's not that I want mine to fall but, if it happens, I won't be mad at all
Sent from my Nexus 7² using Tapatalk 4
Been using wireless charging from the day I got it and the letters are still firmly on there. Touchscreen though, now thats another issue.
NekroWolfen said:
Wait, I didn't even know that could happen, I though they were like part of the plastic.
You got a picture of it?
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Yup, it looks like this. I was thinking about removing the rest so it looks uniform again the hollow letters do look nice, though. I don't own a wireless charger so I don't think that's the issue.
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cesarmanilla said:
Yup, it looks like this. I was thinking about removing the rest so it looks uniform again the hollow letters do look nice, though.
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cesarmanilla said:
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Sorry about the double post. Stupid tapatalk :c
Sent from my LT26i using XDA Premium 4 mobile app
Wireless charger, same problem here.
Now that you mention it and I saw the picture, you're right, the hollow letters doesn't look bad.
cesarmanilla said:
Yup, it looks like this. I was thinking about removing the rest so it looks uniform again the hollow letters do look nice, though. I don't own a wireless charger so I don't think that's the issue.
Sent from my LT26i using xda app-developers app
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No wireless charging here either it's just glued on stickers that are losing stick over time as they heat and cool.
I'ts just like black tape.
Sure it looked cool glossy but doesnt bother me, I just picked out my letters with my nail and cleaned it up.
I like the 'indented' look nexus on the back.
What assembly dates do you have on yours? Perhaps they just changed to a less strong glue or even applied less glue due to the first batches problem of stains/glue residue.

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