in case my N7 is defective , where should i returned it.??
i got a n7 in O. depot in las vegas, but will be back in florida in 2 months.
if defective (still have to open the box), do i go to office depot, do they exchange it?
or contact nexus??.
i know here in switzerland the warranty is probably not working. they will tell me to contact asus in US.
your input???
What does the receipt say that you bought it with. It should have instructions with dealing with their returns.
OR you could just look on their website and look for returns...
http://www.officedepot.com/renderStaticPage.do?file=/customerservice/Refunds.jsp
Warranty claims would go to Google or ASUS, but again as pointed out in your other posting, you should have checked the unit before leaving the country with it.
Then you wouldn't have this possible problem.
Nexus is not a company. Google won't help because you did not buy from them. Any Office Depot will exchange if you do it soon enough. 30 days is common. After that you are stuck with the Asus warranty which is no fun.
Sent from my Nexus 7 using xda app-developers app
and why it s not fun?
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Related
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
xiaokai said:
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
Click to expand...
Click to collapse
Hard to say if they have indeed fixed all of the issues... They say that they have addressed the screen separation issue and I can attest to that. As for taking returns, refunds, and exchanges Deff call them if you have any problems. The Google rep that I spoke with was very pleasant and more than willing to send me a replacement unit for my tablet which had dead pixels and a bad digitizer. The tablets are shipped via UPS 2 business days and my first tab took 4 days to get to me, called Google Friday and ordered my replacement the same day and it shipped Saturday. And to answer ur final question should u need a replacement Google will put a temporary charge on ur card for the replacement unit and they will email u shipping labels and RMA forms so u can get the exchange and once u receive the replacement just box up the defective unit and ship it back and they will remove the charge from ur card. Overall my experience with Google has been excellent and I would highly recommend doing business with them
Sent from my Nexus 7 using xda app-developers app
I bought from Google themselves https://play.google.com/store/devices/details?id=nexus_7_16gb they still have stock, and and it arrived in 2 days.
Sent from my Nexus 7 using xda app-developers app
Hello, i'm going to be getting the nexus 7 tablet from OfficeMax tomorrow and i'm wondering if its better to get at the play store or at office max defective wise...? thanks!
OfficeMax because you can just go to the store and return it.
Got mine July 25th from OM.
Even though the return policy on electronics is only 14 days, for grins I decided to submit a return request online yesterday (screen lift and LCD dead spots).
To my surprise I received and email this morning telling me they are processing my exchange.
Very impressed with OM.
Sent from my Galaxy Nexus using Xparent SkyBlue Tapatalk 2
With the high number of units showing problems, I think it is definitely worth paying a bit more (tax) to buy brick and mortar for the easy and fast exchange/return option.
hign number of defective?
how do you know.millions are sold most people who got a good unit don't report.
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Hi
Purchases n7 3 months ago in las vegas for 270$
Now speakers are kaput.
I have store receipt copy, not original. Original is at my mother house.
Can I give to the shop with a copy of store receipt and claim a refund? Or replacement?
Can I go in any store. I don't live in las vegas....
And do I need to bring the original box. Because I don t have it!
It depends on the store but I bought mine about the same time you did and I have all my stuff and O.D. told me that they can't take it back or exchange it because it is over the 14 DAYS that is the limit on there return policy and then told me to send it to ASUS sorry for the bad news it sucks
PS BUT YOU CAN STILL TRY WHO KNOWS YOU MIGHT GET BLESSED GOD BLESS YOU
Sent from my Nexus 7 using xda app-developers app
Or, you could get Wug's toolkit and flash back to stock because I had this problem before and restoring it back to stock worked for fixing my speakers.
Three months old, you're looking at warranty service. The store won't help unless you bought a protection plan. Call Asus and set up an RMA.
Sent from my Nexus 7 using Tapatalk 2
Do you think it s software issue?
Because I did nothing wrong with these speaker. the next day I got this buzzing sound in the speakers!
Hi, my nexus 7 has few screen issues. Today I went to PC World (that's the store where I got it from) and they told me that they won't do anything with it and I have to contact with ASUS. I'm living in London and I was trying to look for their physical stores here but no luck. Do I need to use UPC or something and send it to ASUS? Do you think that PC World should actually took a care of it or is it my job to do so?
Thanks.
Within the first 12 months its down to the retailer where you bought it to fix the problem not the manufacturer, this comes under the Sales of Goods Act 1979 (as amended). Don't take no for an answer. If they refuse again ask to speak to manager.
If you phoned Asus and told them it within 12 months still they will advise you that can take it back to the store where you purchased it for a replacement.. although some manufacturers will offer to get it picked up and taken for a repair or replacement if it cannot be repaired although you are entitled to a replacement anyway from the store.
Basically they should at least send it to Asus for repair or replace it.
Sent from my Nexus 7 using xda app-developers app
mr23 said:
Within the first 12 months its down to the retailer where you bought it to fix the problem not the manufacturer, this comes under the Sales of Goods Act 1979 (as amended). Don't take no for an answer. If they refuse again ask to speak to manager.
If you phoned Asus and told them it within 12 months still they will advise you that can take it back to the store where you purchased it for a replacement.. although some manufacturers will offer to get it picked up and taken for a repair or replacement if it cannot be repaired although you are entitled to a replacement anyway from the store.
Basically they should at least send it to Asus for repair or replace it.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I'm gonna try different PC World store then, my friend's uncle works in one of them so I'm gonna try to speak to him first (I'm assuming that I can actually go to any PC World store, right?) Or you think I should go to the one I got nexus from and talk to the manager straight away?
BTW: When I went today to the actual PC World that I bought nexus 7 from one of them people who deals with repairing took my receipt and scanned it. Then he printed another receipt and gave it to me - > that's how it looks: http://postimage.org/image/gq2kcj3cl/
Thanks!
Small off topic: Am I eligible for that voucher from ASUS website -> http://event.asus.com/2012/tablet/nexus_7/ ?
bump ^^
any store is fine.
Sent from my Nexus 7 using xda app-developers app
I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.
Someone if eager to save their reputation
Sent from my Nexus 7
Is it the same device or a new one?
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Good to know that they have a good customer service.
Sent from my Nexus 7 using xda app-developers app
androidsavage23 said:
I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.
Click to expand...
Click to collapse
That great to hear ASUS did that... +1 for Asus
Walmart sold me a 2 year accidental glass break/water damage warranty coverage for $28 it was a heck of a lot cheaper than Best Buys 2 year warranty at $70 so I got it. Hopefully if anything happens to the device its easily covered and ill get a new one instead of something fixed.
Off Topic - Does anyone have any experience with Walmart warranties they can share?
Asus was nice and pleasant to deal with.
I had to RMA one of my TF101s three times. It was the contracted repair shop (in Texas) who didn't fix the issue the 1st/2nd time.
They just re-flashed the stock image and sent back to me saying no-problem-found (I carefully documented the issue and suggested
they replace the mainboard due to faulty flash-storage). The 3rd time, I talked to Asus/San Jose directly and they asked the shop to
replace the board. It works beautifully since.
On the 1st RMA, somehow I unexpectedly got a new charger in the mail, from Asus (the issue was the unit didnot power on
even when plugged in). The 1st time I sent it out, it had a customROM onboard .. haha.
I've also only had good experiences with asus technical service. When my pc motherboard failed after a year, new one free!
Good to hear you had such a good experience with Asus.
Matrix_19 said:
Is it the same device or a new one?
Same device
Click to expand...
Click to collapse
Good to hear. :thumbup:
The way things are looking right now they're going to get very busy very soon..
I had a terrible experience with my N7 (2012) and Asus. Sent it in for a bad screen, and took 2-3 weeks to get it back. Glad to hear they're getting better
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