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Where is the Best Place to Buy the Nexus 7? (UK)

Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao

xiaokai said:
Hi
I bought a Nexus 7 from Tesco Direct. They are only of the only retailers who have them in stock still.
They are able to to deliver to your nearest Tesco store, even a small Tesco Express store the very next day for you to pick up.
I had to issue of screen separation, I was able to return and get a refund very easily over the phone. They will come to collect the Nexus 7 and refund in 3 to 5 days.
I called Google, who said that they are aware of this issue which has been fixed by Asus, which means all the new Nexus 7 are fixed according to them.
I wish to know if this is true?
1) Are the new Nexus 7's fixed of this problem?
2) Are Google Play good and fast as taking goods returned and refunding?
3) Do they meet their delivery times?
4) Do you have to pay for any postage to return the item or anything?
Normally I only buy from retail stores, which means any time i have an issue i can go to the store and sort the problem out quickly.
However i am worried about buying from Tesco's even though they have very good service, I am worried i will get the older stock which still hast this screen separation problem, as they may have the older stock.
But i am also concerned about buying from Google Play because of the hassle of dealing with someone on the phone and posting the item back and waiting for delivery and so on. However i do not mind buying from them if it is true that all the new Nexus 7's being sold by Google Play are fixed of them problem.
Thanks
Xiao
Click to expand...
Click to collapse
Hard to say if they have indeed fixed all of the issues... They say that they have addressed the screen separation issue and I can attest to that. As for taking returns, refunds, and exchanges Deff call them if you have any problems. The Google rep that I spoke with was very pleasant and more than willing to send me a replacement unit for my tablet which had dead pixels and a bad digitizer. The tablets are shipped via UPS 2 business days and my first tab took 4 days to get to me, called Google Friday and ordered my replacement the same day and it shipped Saturday. And to answer ur final question should u need a replacement Google will put a temporary charge on ur card for the replacement unit and they will email u shipping labels and RMA forms so u can get the exchange and once u receive the replacement just box up the defective unit and ship it back and they will remove the charge from ur card. Overall my experience with Google has been excellent and I would highly recommend doing business with them
Sent from my Nexus 7 using xda app-developers app

I bought from Google themselves https://play.google.com/store/devices/details?id=nexus_7_16gb they still have stock, and and it arrived in 2 days.
Sent from my Nexus 7 using xda app-developers app

[Q] Nexus 7 repairing

Hi, my nexus 7 has few screen issues. Today I went to PC World (that's the store where I got it from) and they told me that they won't do anything with it and I have to contact with ASUS. I'm living in London and I was trying to look for their physical stores here but no luck. Do I need to use UPC or something and send it to ASUS? Do you think that PC World should actually took a care of it or is it my job to do so?
Thanks.

Within the first 12 months its down to the retailer where you bought it to fix the problem not the manufacturer, this comes under the Sales of Goods Act 1979 (as amended). Don't take no for an answer. If they refuse again ask to speak to manager.
If you phoned Asus and told them it within 12 months still they will advise you that can take it back to the store where you purchased it for a replacement.. although some manufacturers will offer to get it picked up and taken for a repair or replacement if it cannot be repaired although you are entitled to a replacement anyway from the store.
Basically they should at least send it to Asus for repair or replace it.
Sent from my Nexus 7 using xda app-developers app

mr23 said:
Within the first 12 months its down to the retailer where you bought it to fix the problem not the manufacturer, this comes under the Sales of Goods Act 1979 (as amended). Don't take no for an answer. If they refuse again ask to speak to manager.
If you phoned Asus and told them it within 12 months still they will advise you that can take it back to the store where you purchased it for a replacement.. although some manufacturers will offer to get it picked up and taken for a repair or replacement if it cannot be repaired although you are entitled to a replacement anyway from the store.
Basically they should at least send it to Asus for repair or replace it.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I'm gonna try different PC World store then, my friend's uncle works in one of them so I'm gonna try to speak to him first (I'm assuming that I can actually go to any PC World store, right?) Or you think I should go to the one I got nexus from and talk to the manager straight away?
BTW: When I went today to the actual PC World that I bought nexus 7 from one of them people who deals with repairing took my receipt and scanned it. Then he printed another receipt and gave it to me - > that's how it looks: http://postimage.org/image/gq2kcj3cl/
Thanks!
Small off topic: Am I eligible for that voucher from ASUS website -> http://event.asus.com/2012/tablet/nexus_7/ ?

bump ^^

any store is fine.
Sent from my Nexus 7 using xda app-developers app

[Q] Warranty from Google Play store?

Does anyone know if the warranty for the Nexus 7 (if purchased in the USA direct from the Google Play store) is transferable to a new owner?
I pre-ordered my Nexus 7 16GB during the Google IO announcement, and this weekend something on it borked out. Screen shut off and I couldn't turn it back on, and when I plugged it in the screen had a weird snowy/static pattern (accompanied by static crackling sound from the speaker).
I called Google and they are sending a replacement (that I basically had to order through the google play store but they are not charging my credit card unless I don't return the defective one).
So the reason that I ask is that I might just sell the replacement one since I now have a Galaxy Note 2 and the N7 isn't all that useful to me anymore. Can I claim that it is still under warranty until July (1 year from the date when I received the first one)?

spiff72 said:
Does anyone know if the warranty for the Nexus 7 (if purchased in the USA direct from the Google Play store) is transferable to a new owner?
I pre-ordered my Nexus 7 16GB during the Google IO announcement, and this weekend something on it borked out. Screen shut off and I couldn't turn it back on, and when I plugged it in the screen had a weird snowy/static pattern (accompanied by static crackling sound from the speaker).
I called Google and they are sending a replacement (that I basically had to order through the google play store but they are not charging my credit card unless I don't return the defective one).
So the reason that I ask is that I might just sell the replacement one since I now have a Galaxy Note 2 and the N7 isn't all that useful to me anymore. Can I claim that it is still under warranty until July (1 year from the date when I received the first one)?
Click to expand...
Click to collapse
I believe you could, but the best thing to do would be to call Google and speak with them yourselves. Although, I am sure that warranty transfer is possible

AW: [Q] Warranty from Google Play store?
the imei/serial is enough for waranty.
Sent from my Nexus 7 using xda app-developers app

Yes. I called Google and they confirmed it and sent me an email I can provide to a future buyer that explains how they can get service.
Thanks!
Sent from my Galaxy Note 2

spiff72 said:
Yes. I called Google and they confirmed it and sent me an email I can provide to a future buyer that explains how they can get service.
Thanks!
Sent from my Galaxy Note 2
Click to expand...
Click to collapse
Did the buyer then get the months that were left on the warranty?

Yes it is. I bought mine off of Ebay from some guy for 170$. The USB port was broken completely (wouldn't connect to any computer). I asked him about a return and he said I was S.O.L and to call Asus. So I just kept using it for another week or two until randomly it just shut down and wouldn't ever reboot again no matter what I tried. So I bit the bullet and called them. I gotta say they have OUTSTANDING customer support. All he asked for was the serial number and told me it was still under warranty period. I didn't even have to show a receipt or anything. They must be able to get purchase records by serial number or something. Anyways, he emailed me a FedEx pre-paid shipping label and less than an hour after getting off the phone with them I was shipping my Nexus at absolutely no cost to me. I sent it in to them Unlocked running a Rootbox nightly and a custom kernel. I recieved it today EXACTLY 10 days after shipping it out. It did get wiped ( I expected that) and it's running the stock 4.2.2. But it works great now and I can connect to my computer now.
In short, YES, it is transferable as long as it really is under the warranty period.
Asus, has EXCELLENT customer support in my experience and I would recommend them to anyone.

Asus customer service

I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.

Someone if eager to save their reputation
Sent from my Nexus 7

Is it the same device or a new one?
Sent from my Nexus 7 using XDA Premium 4 mobile app

Good to know that they have a good customer service.
Sent from my Nexus 7 using xda app-developers app

androidsavage23 said:
I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.
Click to expand...
Click to collapse
That great to hear ASUS did that... +1 for Asus
Walmart sold me a 2 year accidental glass break/water damage warranty coverage for $28 it was a heck of a lot cheaper than Best Buys 2 year warranty at $70 so I got it. Hopefully if anything happens to the device its easily covered and ill get a new one instead of something fixed.
Off Topic - Does anyone have any experience with Walmart warranties they can share?

Asus was nice and pleasant to deal with.
I had to RMA one of my TF101s three times. It was the contracted repair shop (in Texas) who didn't fix the issue the 1st/2nd time.
They just re-flashed the stock image and sent back to me saying no-problem-found (I carefully documented the issue and suggested
they replace the mainboard due to faulty flash-storage). The 3rd time, I talked to Asus/San Jose directly and they asked the shop to
replace the board. It works beautifully since.
On the 1st RMA, somehow I unexpectedly got a new charger in the mail, from Asus (the issue was the unit didnot power on
even when plugged in). The 1st time I sent it out, it had a customROM onboard .. haha.

I've also only had good experiences with asus technical service. When my pc motherboard failed after a year, new one free!

Good to hear you had such a good experience with Asus.

Matrix_19 said:
Is it the same device or a new one?
Same device
Click to expand...
Click to collapse

Good to hear. :thumbup:
The way things are looking right now they're going to get very busy very soon..

I had a terrible experience with my N7 (2012) and Asus. Sent it in for a bad screen, and took 2-3 weeks to get it back. Glad to hear they're getting better
Sent from my Nexus 4 using Tapatalk 2

6P return time: better off with using huawei or google?

I have been following all the heart ack involved with 6p turning off and boot looping. i was lucky i purchased my 129 gig from a friend who purchased new on play store 11/16. june, 2016 i got a free replacement from google has i had a series of issues that could be fixed.
i have called both huawei and google--both will process return
huawei with a 5 day turn around time ie i have no use of a 6p for 5+ days. i have an old back-up which i don't like, but can survive if necessary
-i have read on this board that huawei replaces a mother board and provides a new battery
google will send me a 128 gig 6p, and i have a week to return my troubled 6p a no=brainer or maybe not??????????
-there have been postings here that memebers have received malfunctions replacement phones from google
-read postinga that 128gig phones did not sell well and frequenrly new 6p's are sent
-if google not repairing the mother board, is that a great reason to return through huawei???
any thoughts. i realize that many intelligent people have different opinions as to whether the issues are hard ware or software based?
bob in miami who loves his 6p when it works well. there really is not another phone out there i prefer. i am with verizon because of the coverage. otherwise i hate V with a passion. i do not want to be locked to verizon

Hey Bob in Miami; I went with Huawei. I spoke to them on a Sat., they required pictures of all 6 sides of the phone. Then I called them, they checked the pics and told me within 24 hours they will send me via email a return postage label. That came on Monday morning. I formatted my phone, didn't want the slim possibility of anyone getting my data, wrapped it up and dropped it off at UPS on a Tuesday. Of course I got a receipt. My service center was in Texas. I got a notice they got it on Wednesday and received an email Monday telling me they are going to replace it. You have to be home to sign for it, UPS came Wednesday. Like I said elsewhere, mine was a 10/10 and this was about a 9/10. I did get back a 128gb instead of the 32gb I sent them. Time will tell the condition of the new/old phone, but I was OK with the process from Huawei.
Good luck.

Go with huawei, they used UPS overnight shipping for both outgoing and incoming service.

Gang i am most concerned about the quality of the repair or replacement device.
H--do they replace the motherboard?
G--seems to be shipping some quality replacements and some non-quality replacements.
-------------
shipping: google is far superior for me. they send me the replacemnt and i have a full week to return my old phone.
this means i am never without a nexus 6p. google pays all shipping expense

I spent the extra 80 on the replacement plan after three months I had to use it I did my claim and they sent me one before I had to send one. Looked brand new even had to do all the updates
Sent from my Nexus 6P using Tapatalk

Google seemed faster. Huawei wanted me to ship for repair then send back..... I think.
Google just sends you one and requires your old to be returned in the mail

Looking to return my device as it is having the battery issue and the screen is separating from bottom of the chassis. I have Nexus Protect, what do you guys think would be the best route? Also, have any of you had a hold put on their bank account while the return process is active?

Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.

bob52r said:
Does Hauwei actually replace the motherboard or just send a refurb like google?
to the poster above: save your $79 and let google send you a refurb at no cost. battery issues permit out of warrantee replacement with zero cost.
Click to expand...
Click to collapse
Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.

did they replace the mother board or give you a different phone? how do you know?

yangqi said:
Huawei replaced with my motherboard, and with 128GB one instead of 64GB I got originally.
Click to expand...
Click to collapse
Same here. And they did it in 1 week.

kenhicg said:
Same here. And they did it in 1 week.
Click to expand...
Click to collapse
They gave you the 128?

galaxys said:
They gave you the 128?
Click to expand...
Click to collapse
Yes
Sent from my Nexus 6P using Tapatalk