Database Users

[Q] Worth the trouble?

So here is the scenario. I have a nexus 7 that is bought by my friend in the US and he shipped it to me to Finland. Well as you can guess the 15 day refund window is long gone and I have some screen lift, screen creaks and sometimes the screen isn't responsive. Because my N7 was bought from Google Play store Asus support in Finland doesn't want to do anything about it. I would have to send it back to my friend so he could send it to Google and then he could send it back to me. So is it worth it? Does Google directly exchange my tablet that is sent to warranty repair for a new one or do they try to fix it? Also I don't have the original box anymore but I do have the receipt and all of the content inside the box.
Sent from my Nexus 7 using XDA Premium HD app

Try Asus
Sent from my LG-P500 using xda premium

Like I said, Asus doesn't handle my tablets warranty because it is bought from Google Play.
Sent from my Galaxy Nexus using xda app-developers app

Nope. Not worth the trouble.

Screen lift - open it and put some improvised washer on the screws of the tab, we've got threads here you can follow
Screen creaks - if you don't mind putting a case, slap one and you won't hear the creaking
Touchscreen problem - could be software issue, try flashing a custom kernel/ROM
Of course those are only temporary solution LOL.
I have the first two issues as well and I remedied it myself. I didn't bother to bring it to service since I bought it at eBay wherein the seller got it from US.
Tapatalked from my N7

What happens if a major flaw occurs?

So I'm one of the people that are going to buy the 16gb on day 1. But what I'm worried about is what happens if all of them has a major flaw? Will google fix this or will we just have to live with it? Not software but hardware.
Sent from my SGH-T989 using xda premium

return it for exchange or refund just like normal!
Sent from my XT890

You can replace it if you ordered it from Google or send it in for an RMA with LG. Obviously, the easiest and quickest choice is just exchanging it for a new one. As far as I know, Google is very good about exchanges in the event of a hardware problem.
However, if you order it from a different source Google won't be able to do this. This happened to me with the Nexus 7. I ordered from GameStop and mine had some minor LCD light bleed which was mostly just annoying. Me, being a perfectionist, couldn't handle it. I didn't feel like waiting for weeks if GameStop didn't have a replacement available immediately, so I called Google not really expecting them to do anything for me (they certainly didn't owe me anything). They gave me the news I expected (RMA through ASUS) and I went on. Luckily GameStop allowed me to keep my defective Nexus 7 while I was waiting for the replacement, so all was well.
Anyway, that story didn't hold much relevance unless you plan on ordering from another source. But, yes, there are exchanges through Google and apparently they're fairly simple.
Sent from my One X using xda-developers app

Should I RMA beside of a really slight screen lift....

Should I RMA because of a really slight screen lift, its barely 2mm.
I can push it gentle back to flush with the bezel, but the lift returns. There is no creaking or unresponsiveness...
I'm in the U.K and I'm still in warranty...
Sent from my Nexus 7 using XDA Premium HD app

What storage size? Mine and girlfriend's are 32 and flawless.
Sent from my Nexus 7 using xda premium

It's a 16GB, C80... had it since October/Nov and it's been fantastic, just noticed a slight screen raise on the left side.

AW: Should I RMA beside of a really slight screen lift....
I would send it to google, just to prevent any further issues with the screen. And if you are still under warranty, just do it
Sent from my SK17i running Android 4.1.2

There's really nothing to lose, go for it.
Sent from my HTC One X using xda premium

so I decided to RMA, completed the form and am awaiting instructions....
do you folks have any idea how long this can take?

They send you a new one so however long it took to get your original I suppose. Mine was a day or two. I live in California though.
Have you gotten the email with the shipping forms yet?
Sent from my Nexus 7 using xda premium

Hi all, just an update... I didn't buy mine from Google, bought in store... so I've had to send back to ASUS.
I have had the emails with the shipping forms, and it's all boxed up ready for the courier to pick up tomorrow... then it's off from the UK to ASUS Holland!
Hopefully it'll be back soon! I'll keep you updated.
Funnily there is no sign of screen lift at the moment as it's been pushed to the bezel... but hopefully they'll notice the problem upon investigation.
Going to miss my little tablet, as it's been perfect apart from the lift.

garpunkal said:
Hi all, just an update... I didn't buy mine from Google, bought in store... so I've had to send back to ASUS.
I have had the emails with the shipping forms, and it's all boxed up ready for the courier to pick up tomorrow... then it's off from the UK to ASUS Holland!
Hopefully it'll be back soon! I'll keep you updated.
Funnily there is no sign of screen lift at the moment as it's been pushed to the bezel... but hopefully they'll notice the problem upon investigation.
Going to miss my little tablet, as it's been perfect apart from the lift.
Click to expand...
Click to collapse
Oh, I see! Well best of luck to you, my experiences from Google rma have been sketchy at best. They sent me two with the exact same problem (8gb) then I returned the third and last rma and bought a 32gb. (not to mention the refund took 20 business days)
Sent from my HTC One X using xda premium

my tablet was picked up by TNT ready for it's trip to Holland!
gonna miss that little thing! I'll let you guys know how long it takes if you're interested.

Got my nexus 7 back from repair. Screen replaced. Very impressed, returned within a week. No screen lift now.
Sent from my Nexus 7 using XDA Premium HD app

Where did you buy your N7? I also have a small screen lift but I don't want to lose my N7 for 4 weeks
Sent from my Nexus 7 using xda app-developers app

I bought mine from PC World... returned it to ASUS.... was fixed within a week.. very impressed!

slight gap between the back and the unit on the top now... hmm not so pleased with that, but everything else it OK. should I be concerned about it?
this the top of the screen, is slightly slightly bent.. so the back doesn't fit flush! it's hardly noticeable, but should I be concerned about dust getting in etc?

Did anyone else have an issue getting the “Free Bumper” from Google?

Did anyone else have an issue getting the “Free Bumper” from Google when ordering your Nexus 4?
My wife ordered my Nexus 4 for Father’s Day a few weeks ago, maybe a few days or so after the promotion started. I didn't get a bumper with it so she called and was basically told it was a “while supplies last” promotion and they have run out. Yet, they are still advertising the promotion and seems like they have plenty of bumpers in stock on the Play store.
What’s the deal Google?! Seems pretty shady to me.

I got mine in the same package as with my N4. No trouble at all. Don't know what happened for you.

Ordered mine last Saturday and got it today, white with bumper.

No problems here man. Got mine about 2 weeks ago.
Sent from my Nexus 4 using xda premium

I'd send an email and/or call again and politely explain the issue. Let them know that plenty of people ordered after you and received the free bumper so you see no reason why you shouldn't have received one. Tell them you'll be glad to provide information showing you purchased the phone during the promotion as well.
Chances are you will just get the run around but in my experience being overly polite in these situations works out in your favor. Good luck!

The free bumper is just for the white nexus 4 in the US right?
Sent from my Nexus 4 running Android 4.2.2

So get this, I called Google last night and they flat out refused to just send me a bumper even though we purchased the Nexus 4 within the promotion period. They claim there was no availability when they shipped my phone even though they have stock now and there are plenty of other people who ordered around the same time I did who got theirs, basically I think they just screwed up my order and don’t want to admit it. So I escalated to a supervisor and he still refused to simply send me a bumper, HOWEVER, he said I could remorse return my Nexus 4 and they will cover the return shipping and waive the restock fee and I can just order another phone! Why not just send me the stupid $20 bumper Google!? This route is going to cost you waaay more than if you were to just ship me a bumper! What the heck!?

gbatt said:
“while supplies last”
Click to expand...
Click to collapse
Nope, came in the same box.
Got it yesterday.

It's not that big of a deal. I don't care that I didn't get one.
Sent from my Nexus 4 using xda premium

I had the same issue and got the same response. It seems to be some kind of policy of theirs that you have to return the device to get a new one with the bumper, which sucks but i guess we have to deal with it.
Sent from my Nexus 4 using xda app-developers app

Did you guys ever get a positive resolution to this? I'm in the same boat and being given the same runaround only Google decided to end the latest promo overnight so it makes no sense that play support is telling me to return and reorder the phone.

Dark vertical line down left side of screen (pic attached)... RMA?

Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta

I would RMA it. They cover it.
Full price is held on card.

Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4

Just ask them when you call in for the RMA. If they don't , get a refund.

Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta

You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.

My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:

Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta

Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:

I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta

No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:

Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:

Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta

Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta

Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4

hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!

Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4

Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4

Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app

riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5