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It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
Call Adorama. Tell them that it will be a gift. If my dad does not like it (1. opened; 2. unopened), can I return it?
If the policy is as you state, whether opened or not, you might NOT be able to return.
Same policy on TigerDirect.
Once you get it you cannot return it for a refund, unless you refused the original delivery. All RMA issues have to be dealt with ASUS directly.
Tsk tsk tsk. ALWAYS research return/refund policies when buying anything... especially electronics.
Regardless, just return the worst one to Amazon. They don't check for serial numbers or anything. I returned my Walmart TF to Newegg and vice-versa without any issues. The UPC code is the same.
akarol said:
Tsk tsk tsk. ALWAYS research return/refund policies when buying anything... especially electronics.
Regardless, just return the worst one to Amazon. They don't check for serial numbers or anything. I returned my Walmart TF to Newegg and vice-versa without any issues. The UPC code is the same.
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^^^ and this is the reason some sites don't take returns
lqaddict said:
Same policy on TigerDirect.
Once you get it you cannot return it for a refund, unless you refused the original delivery. All RMA issues have to be dealt with ASUS directly.
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I know everyone says this about TigerDirect and i think it even says so on the website. But when I called them and told them all my issues and asked to just to just get my money back. They gave me no issues. Instantly emailed me the return label, paid for by them, and a few days later I got my money refunded too. I think I might have just gotten very lucky and got a great rep though, becuase my other times calling about the same issues I got a bunch of bs and run around. So i think if you really try the reps can do anything they want for you. haha
Sent from my Transformer TF101 using Tapatalk
ill call them tomorrow... if that's the case I will never buy from them again... and ill return the amazon one..
Thremix said:
It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
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Ok no offense, but you are exactly the reason WHY there are those kinds of return policies in the first place. I'm dead serious. Returns are expensive for retailers. They are bad enough when there are legit reasons for the return but when people do stuff like what you are attempting it's fraudulent in my opinion. Stores don't exist to work like libraries where you check out an item play with it see if it has issues and then return it when you are done playing.
If people would stop doing things like what you are attempting return procedures would likely be a bit more lax and restocking fee's wouldn't exist. Businesses are in business to make money, shocking i know. And returns are not profitable.
What you should be doing is taking any build quality issues up with the manufacturer NOT the retailer. They didn't make it and shouldn't be suffering a loss so you can play "which one will i keep". As a business owner myself i can spot people like yourself a mile away and i usually direct your business elsewhere, customers like that just aren't worth the trouble.
swampthing1117 said:
Ok no offense, but you are exactly the reason WHY there are those kinds of return policies in the first place. I'm dead serious. Returns are expensive for retailers. They are bad enough when there are legit reasons for the return but when people do stuff like what you are attempting it's fraudulent in my opinion. Stores don't exist to work like libraries where you check out an item play with it see if it has issues and then return it when you are done playing.
If people would stop doing things like what you are attempting return procedures would likely be a bit more lax and restocking fee's wouldn't exist. Businesses are in business to make money, shocking i know. And returns are not profitable.
What you should be doing is taking any build quality issues up with the manufacturer NOT the retailer. They didn't make it and shouldn't be suffering a loss so you can play "which one will i keep". As a business owner myself i can spot people like yourself a mile away and i usually direct your business elsewhere, customers like that just aren't worth the trouble.
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I disagree. Online retailers need to know that people are not able to "try" things out before purchasing like a B&M. For example, recently, I bought $300 worth of sunglasses to see which pair fit my face/style. I will mail back the ones that I did not select.
Why should it be different with electronics? No major B&M electronic retailer has restocking fees anymore except Sears. I'm sure that will end eventually. For me, I will not shop at a place that has a fee when it comes to small electronics (handheld devices, phones, etc.).
Don't worry, OP. No one is getting a free lunch from Amazon either.
Just saw this on AMAZON TF101 SPECS section:
Amazon.com Returns Policies: You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
Of course, Amazon would be flexible about a defect (vs DOA), and be more flexible than to people who say, "I just did not like it. Wasn't what I expected."
I love my TF and I am keeping one.. I just put one on craiglist for $415 I think thats a fair price.. I am not "making" any money but that was never the point.. I just wanted to make sure I got a good one... they both are great with very little light leak, they both have the unbalanced sound but I see there is a fix for this already, so some one is gonna get lucky and get a transformer locally at cost, with no tax! lol
Not to be too legalistic but as far as I know no merchant through the use of any policy or provision can excuse themselves from the obligation of selling merchandise that is fit for its intended purpose.
If I sell you a toaster that does not toast, a knife that does not cut or a tablet that bleeds light out of the sides of the screen you have a pretty good case to demand full reimbursement.
Anyone can put up a sign "All Sales Are Final" or "Absolutely No Returns" or whatever they like but store policies never ever under any circumstances allow for a seller to commit fraud. If you tell the people that you gave the money to that the item does not work as promised through their onsite advertising (i.e. no mention of unequal sound or screenshots that do not show light bleed) you are entitled to cancel the sale since they took your money and did not give you the promised goods in exchange. You not obligated to let them try again, charge you a restocking fee, give you store credit or anything else.
Obviously I'm not a lawyer so you're mileage may vary. But I have found by plainly stating that the product in question is not fit for its intended purpose and as such I would like a refund yields a mostly desirous result. If the retailer held firm I would then call my credit card company and then worse case small claims.
The key is to keep saying unfit - unusable - not as advertised. Technical terms can cause subjective analysis while those three are pretty clear and can be elaborated on but not replaced (i.e. it's unfit because I bought it listen to music but one speaker is louder than the other, it is unusable because I bought it to view photos but the screen bleeds lights from the sides, etc.).
I'm sure they will help you regardless but no reason to bow down to some internet verbiage that outright dismisses their obligations under most state laws. As far as I am concerned a product received in unadvertised condition is DOA. Might as well be a brick if it doesn't do what it's supposed to do how it's supposed to do it.
Thremix said:
It says they wont let you return notebooks or computers, but they have the tablet under notebooks? I have one here that I would like to open and inspect to compare with my amazon tablet, which ever one has "less issues" I would like to keep... but I dont know if I should open the adorama transformer?? Any help...
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Best thing is to email me directly with your order number: [email protected]
BTW the returns policy as it relates to certain items is set by the manufacturers not by Adorama.
If an item in this category is found to be faulty or damaged on arrival it will be covered under the manufacturer warranty - but needs to be returned directly the manufacturer.
Helen Oster
Adorama Camera Customer Service Ambassador
Hey guys and gals, say hi to Helen. (Hi Helen, been a while since I've seen you around the internet.) She is one of the many reasons I like to use Adorama. How many companies have you seen that are this proactive? (I've heard Asus is active here too. That was an extra selling point for the TF for me.)
I usually deal with them for camera gear and they are very good about returns. Looks like their laptop policy is a wee bit different but I guess we now know why.
chimphappyhour said:
Hey guys and gals, say hi to Helen. (Hi Helen, been a while since I've seen you around the internet.) She is one of the many reasons I like to use Adorama. How many companies have you seen that are this proactive?
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Hi! That's good to hear!
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
only thing i can think of is if you can still get a squaretrade warranty. I think you may have to wait 60 days before they'll accept a claim, but it may be a better option than having an expensive paper weight.
Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
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Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
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I agree. I had a Polish version from hantec. It had about 3 dead pixels with a line going through them (green colour). Called up Samsung UK and they said I had to contact handtec.
IM sure if you call up the skewing branch where your note is from, you can always send it back to them to get a replacement if you have only had the phone for less than 28 days.
eitama said:
Ask the seller where he purchased the phone from, ship your Note to Samsung in the country of origin. If he bought it in HK, send it to samsung in HK.
They won't be able to tell you it's an international purchase, you are allowed to travel the world with your phone and keep your warranty.
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I'll ask them about it again today when their customer service lines open. The lady that I talked to yesterday coulldn't tell me where they got it from and said that I should ask Samsung International. Hopefully I get someone a little more capable on the line next time...
In the meantime I initiated a return authorization request thru Amazon yesterday to see if this will motivate the seller to be more cooperatve.
If that doesn't work I guess I can file for a claim next.
Wish me luck...
Wish you all the best.
I heard good things about handtec, but I'm buying a Squaretrade warrenty just incase. Their warranty's only covers up to $600 though. So if they have to replace your phone, they just cut you a check for $600....the warranty cost's $124, so your really only getting $476 back. You can buy displays on ebay already, but I'm not sure how hard they would be to install.
Update:
The Vendor insists I contact Samsung for warranty repair/replacement. Samsung Latin America in this case. Contacted Samsung Latin America and was told that Samsung products bought thru Amazon.com aren't covered.
I'm tired of getting the run around, I'm going to file a claim with Amazon and see if that works.
It is very unfortunate. If something happens to my Note then I am not going to be able to claim the warranty too as I got it delivered from outside the country. Overall this is negative PR for Samsung that they fuss to give International warranty.
Kamoteq23 said:
Had my Note for exactly one week when yesterday I woke up, turn on my Note and notice a big green line going down the left side of the screen. The rest of the screen is now very dim and barely readable even with the screen brightness cranked up to the max. Did battery pull, then factory reset with no success. Never dropped the phone, I haven't rooted the phone, the only thing I did to it was apply the OTA update to 2.36 the day I got it. Everything else is stock, so it seems to be a hardware issue.
Got the Note through a 3rd party reseller on Amazon.com. When I called them about it they said I had to go thru Samsung warranty and they will only exchange the item if it was broken the first time I tried to turn it on. So I guess I'm on my own.
Called Samsung warranty and was told that since it was an international phone it is not supported by Samsung USA. So it appears I am SOL.
ExpansysUSA on the other hand has a 15 day return policy for any issues and they will help you deal with warranty after the 15 day window is up.
Needless to say I'm depressed...Any suggestions for a course of action is appreciated.
Thanks everybody.
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Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?
randypurcz said:
Did you pay via Ppal or Credit Card ? If you did, contest the charge stating the item had issues from the beginning that the seller did not resolve. When VisaMC hits them with a chargeback, I will bet the 3rd party vendor will say, OK, send it back and we will replace it. If they purchase direct from Samsung, they can get it fixed. Did the items description explicitly say NO WARRANTY ?
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From their seller page:
"All products sold by us carry manufacture warranty"
I paid with a credit card. I emailed them one last time telling them Samsung will not cover replacement/repair and asking that they replace my busted Note with a new one. If that doesn't work I'll file a claim with Amazon. I'd rather not intiate a chargeback...yet.
I think you get 45 days to contest a charger? IM sure it varries by the credit card company
Sent from my GT-N7000 using xda premium
Update
Got an email from Amazon saying that my claim is denied since the sellers page says that there are no returns on cell phones.
I submitted an appeal stating that the sellers page also says that all products sold by them are covered by manufacturers warranty. Even though Samsung USA and Samsung Latin America won't cover it.
If this doesn't work I'll call my CC company and see about getting a chargeback done.
In the meantime I think I'll order a new Note from the better sellers out there. What do you guys recommend? Expansys USA or Handtec?
Try going through Newegg. If it's bad within 30 days they will refund or replace. Otherwise Handtec is great, but if you need warranty ......
You shouldn't be getting/buying phone from on-line sellers such as on Amazon. It's not true that mobile phone (in general) has an international warranty.
You should really wait for an official release in your country.
Do you know the amazon seller name?
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.
diasro said:
I am looking to buy from amazon and based on your experience now I am worried. Can you tell the name of the seller? I had contacted Global mobile amazon seller and was told for warranty purpose you need to ship it back to their office in Germany and they will take care of it.
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World Wide Distributors.
The green line on the left is because of the pentile pixel layout, its your green sub pixel.
SquirtingCherry said:
The green line on the left is because of the pentile pixel layout, its your green sub pixel.
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Well he did say a big green line, due to the pentile display it should be like 1 subpixel in thickness not a "big green line" as per OP.
this thread should be stickied. Good info to know when we go about buying a foreign phone
Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris
chrisnewton said:
Hi all
I have just bought my son a Nexus 7 for Christmas from Google play, it came on the 9th December. I have heard about the quality issues that can plague this little tablet, such as raised screen issues etc.
My question is, obviously when my son opens this up on Christmas day it will be past the 15 day returns policy that Google Play adopt, so should it be faulty where do we stand with getting a replacement? i would not want a refund just a brand new Nexus 7.
i know i know i should open it up and test it out now....but the wife simply refuses to let me (you dont have to live where her :laugh
Any help would be appreciated
Chris
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If it is a manufacturer fault then they should either fix or replace it under warranty.
Sent from my SPH-D710 using Tapatalk 2
Chris, there are at least several million n7s out there, most of which are fine. People tend to be far more vocal when something is not up to their expectations or has a fault. I have 2 tabs here, one I just bought for my son's crimbo. Both are in immaculate condition. Chances are your tablet will be good as well.
Cheers Danny
If you're in the UK you are well covered by SOGA, elsewhere I don't know.
In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.
phonic said:
In the US, Google Play purchasers have the best post-return period warranty coverage. It is direct through Google. All other retail purchases requiring going through Asus, which is a pain in the Assus. One caveat - Google Play WILL premptively ship you a replacement unit free of charge and let you return your defective one back after you receive it. BUT, they do put a purchase price hold on your card until they get the old unit back. I personally prefer this method, but some people have complained about it. With Asus, you ship your unit back, wait 2-3+ weeks, and then they ship you a replacement or 'fixed' one back.
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Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??
chrisnewton said:
Thanks all for your replies, so your saying even though it will be after the 15 days, if it is faulty they will send me out a new one??
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I think you are confusing the return period (15 days) with the warranty period (1 year). Yes, after 15 days you can no longer return it for a refund, but you can still get it replaced for defects under the standard warranty. Twice that if you used a good credit card.
So, I got the bad bootloop issue.
Chatted with LG USA support online who said I had to reach out to LG Taiwan. LG Taiwan responded that I had to ship my H815 to Taiwan to get it warrantied for the bootloop. And because Taiwan doesn't deal with customers outside of Taiwan regularly, I need to pay for shipping, etc.
Are you f'in kidding me!? AWWW HELL NAW. Someone at LG USA is going to get verbally abused tomorrow over the phone, not chat this time. This will not fly. It'll take a week if not more to get to LG Taiwan, followed by a week or so for them to fix/repair most likely, then another week to come back to me. Not to mention, international shipping isn't cheap.
Screw you LG. You're really pushing me towards the Galaxy S7 or a Nexus phone for my next one.
I gave up. I'm still fighting them trying to get it serviced in the US much quicker, but at this point I have ordered a Nexus 6P and will be switching. I'm done with LG. If I get that phone fixed, I'll just resell it on Swappa and be done with it. See ya LG.
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.
Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.
wolfmanro said:
Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.
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I was born in Ukraine, so I am very well aware where and what Romania is .
It's because I have a Taiwan phone and live in the US. If I had an H810 or H811, I'd be fine and this would have been replaced already probably. It's terrible customer service and has left a VERY bad taste in my mouth in terms of LG. I can't wait for my 6P to arrive...I'm done with LG. I'll deal without removable battery and no SD card I guess...only reason why I really bought the phone to begin with (G4).
So, you have a Taiwan phone and want a USA service.
You've answered yourself.
Their not denying the service, just want you to send your phone to their services .
It's not LG fault that you bough a Taiwan phone instead of a USA version.
Only in Europe there isn't those differences.
We can buy an EUR version and be able to send it to customers service on almost every country in Europe.
Did you buy a grey import? If you did, not sure what you expect?
IlyaKol said:
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.
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I am in the same boat with a TWN phone.
I think I'll call them up, and if I can get them to have me send it to the UK instead, I think I'll do that. It should cut down on shipping time, if nothing else.
Then I'll see if SquareTrade will pay for shipping as they promised.
I share your frustration with LG.
Yes, it's a TWN model, and yes, they are within their rights to refer me to the TWN repair center.
OTOH, this is an acknowledged wide-spread manufacturing defect on LG's part.
One would think they'd want to make things right and keep the customers.
And no, there is no way I would buy anything from the likes of tropical_mobile ever again. Their claim of "full warranty" is completely misleading.
You've been given full warranty. It's being fixed isn't it?
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.
the_scotsman said:
You've been given full warranty. It's being fixed isn't it?
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Not mine yet. I haven't sent it in yet. My conversation with LG USA ended by them telling me to go call LG TWN on my own. But that was before they acknowledged the problem.
I will try again in the next few days. Even if they simply coordinate things with their Taiwanese brethren on my behalf, it would help. I don't speak Chinese.
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.
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It wasn't cheap.
It was the same price as it was here through AT&T. The difference was no carrier lock (no big deal since they would unlock it) and no bloatware or features deleted by AT&T.
I agree that they are within their rights. I argue that given it's a big manufacturing defect, they could have handled it a little more gracefully.
---------- Post added at 06:55 PM ---------- Previous post was at 06:52 PM ----------
As far as tropical_mobile is concerned, what was misleading was the intimation that I would get full warranty here in the U.S., because that's at whom his listing was targeted.
Had I known it means "full Taiwanese warranty", I would have made a different decision.
BTW, I don't even know if LG TWN will honor it, since tropical_mobile themselves are out of Singapore, if memory serves.
Who knows if that will change anything.
I guess I am about to find out.
Really you should have contacted tropical, not LG.
At least in Australia, the place you buy it from is responsible for arranging repair or replacement.
I had to do this with my grey import bought on ebay when I had the screen coating issue.
I arranged it all through the eBay store. never had to deal with LG, as that's what they do.
If in the US, you need to contact the manufacturer yourself, that's rather bad...
Here you go to the seller within the return period, typically 30 days (tropical had something about that in his listing). After that it's manufacturer's warranty, and you have to deal with them directly. I bought mine back in July.
I think it might be different for carrier-branded models, but I have no experience with repairing those.
As far as tropical is concerned, I've read some very unpleasant things about them here, dealing with stuff that was just bought from them and was defective (or some other problem like that).
Regardless, at this point, if I have to ship stuff overseas, I'd rather ship it directly to LG than go through a possibly shady intermediary. Even if tropical is sparkling clean and agrees to get my phone repaired, going through him would only add to the lag (shipping to him, him to TWN, TWN to him, him to me) and increase the possibility of things getting lost in transit.
Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
And I'd come to grips with being without a phone for a month if I had to send it to the f'in moon and back...what I CAN NOT STAND FOR is ME having to pay for shipping to them. THAT is asinine. It's not my fault the phone broke. It's LG's poor QC. Why should I be punished for that? Especially with international shipping which isn't necessarily cheap relative to domestic shipping.
LG, be it UK, US, Taiwan, etc....should be paying shipping there AND back.
That's like me saying I bought a Japanese car and have to ship it to Japan to get warranty work done on it when there are plenty of Japanese car dealers in the US who can fix it. I just went through this with my Infiniti. They had to ship a dash harness straight from Japan to Albany, NY to my dealer so they could fix my car. Even if you import a car from Japan (mine was produced in Japan, 100% of it), you get it fixed in the US. To me, it's the same stupid thing and should work EXACTLY the same way.
An LG G4 is an LG G4. In 2016, it should not be a problem for LG Corporate to drop ship a mainboard to the nearest LG repair facility (or any US facility) and have my phone fixed within about a week. Hell, ship it straight to me. I'll fix it myself. I've replaced mainboards on a couple of G3's and the G4 is 99% the same.
EDIT: Further more, if LG sold truly unlocked phones in the US, some of us more geeky/nerdy US customers wouldn't need to resort to buy international phones to use Android the way we want to use Android. That's why I decided on the N6P vs say another phone. I can't wait to have TWRP, etc. again. Makes things SO much easier.
IlyaKol said:
Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
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You bought a device online that isn't your countries native device. It's quite simple really.
Grey imports might be cheaper, but everyone (or so i thought) should know that grey imports are not subject to your own countries warranty details. if you want a US warranty, buy a US LG G4.
It's the same with all grey imports, not just LG.
I don't understand what you mean by 'cheaper' or why it even matters...but how is it cheaper? This phone cost me nearly $700...same as an off contract phone purchased in the US. And now, if I don't get it fixed, I can sell it on Craigslist to someone who is willing to deal with the headache for like $100. I basically paid $100/month to use this phone. Insane. I just paid $615 for the Nexus 6P straight from Google....so actually, the G4 was more expensive than a domestic phone.
And it's not about US warranty vs non-US warranty. I'm still within a year, the ONLY warranty that should matter is manufacturer warranty and that should cover 100% of all manufacturer caused defects and shipping to said manufacturer's repair facility of choice and back to the customer. That is it. Regardless of region.
Again, I'm more mad about ME having to pay shipping than the actual wait time. It's the principle of it. And it pisses me off so much to know that the principle is being completely trampled here. Again, to use my analogy, this is akin to Infiniti USA telling me to ship my Infiniti car to Infiniti Japan (corporate) because that's where the car was put together.
EDIT: For S&G's, I just looked up the shipping info.
Cost: $33.95 (one way)
Time: 6-10 days for most large markets
That's 2 weeks one way (business days), probably 2-3 days for it to get processed/fixed, then 2 weeks back. And if they don't pay shipping back and I have to pay shipping both ways, that's $68 bucks out of my pocket for something that should have never happened but thanks to LG's terrible QC...and evidently customer service...a bunch of us TWN users will have to eat the cost on.
How is that remotely fair?
LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?
Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.
the_scotsman said:
LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?
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But....but...the car analogy works lol. My dealer didn't have the parts needed to fix my car (built in Japan)...so what happened? They called up Japan and were like, "Yo, homeslice. Ilya over here needs a dash harness. Ya got one? Ya do? Cool, send it over. We'll send you some cash money later. Holla!" That's basically what happened. Had to wait 2 weeks for it to arrive but once it did, my US dealer fixed my Japanese car. I guess I just don't understand WHY LG doesn't operate the same way. Maybe I have different business ethics than the honcho's at LG...*shrug*
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
PD10 said:
Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.
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Ahh, forgot about customs. F that then. I'll just list the phone for sale as broken needing a new board.
On the flip side, anyone know where I can get my hands on an H815 board? I'd honestly rather pay $100 and do it myself because it would take less time and be less of a headache. I've been trying to find an H815 or even an H810 (AT&T) on Ebay that is shattered or something for around $100 but even the ones with broken screens are going for $200. I just need a board and I can get this phone back to working condition in 10 minutes.
Only one I've been able to find is this, which is way too much money: http://rounded.com/lg-g4-h815-mainboard.html?sl=en
IlyaKol said:
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
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Fair enough you don't agree. But it's just how it works with electronic devices, not just phones. Always has been that way.
I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.
patalao said:
I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.
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FYI, the seller I bought it from did say they'd accept it for a repair, but they are also in Taiwan.
You're completely not reading what I'm saying and why I think it's wrong to do business that way that LG is doing business. It's okay, we can agree to disagree.
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
You'll still be covered by Paypal, so get a claim in ASAP. Also, the IN2020 model is the Chinese variant, so won't be covered by warranty in the UK.
Yes this is what i thought regarding the CH variant, just went through the repair steps on UK oneplus site and looked like it was going to let me return it? didn't complete though as i haven't got a temp phone yet.
A PP claim would involve a full refund tho and i'm not sure i need to do that? Could maybe save some quids though as the 8pro is £70 cheaper now
deebo007 said:
You'll still be covered by Paypal, so get a claim in ASAP.
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PayPal will only cover a SNAD (Significantly Not As Described) claim if the fault was already there when the item was first received. It is not a warranty.
In this case the problem developed only a few days ago.
r3k0 said:
In this case the problem developed only a few days ago.
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Go PayPal buddy, UK will return it I would have thought, they won't have parts, my OnePlus 5 went to Czech Republic when RMA'd.
Could ask but why should you if it's faulty, you as the buyer are protected way more than the seller, I've learned this the hard way, even though I wasn't at fault
Ok well i requested a return with UK oneplus so will say what they say tomoz.
I mean what will be quicker though? I will have to return it before seeing my money back, then i have to buy another which will take close to a week to arrive, prob not a lot in it i guess? but i suppose i could make the saving as well? :/
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
r3k0 said:
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
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Afaik theres a 6 month fair usage policy globally for goods bought.. Not sure if they have to adhere to this but I'd have thought so.
You don't expect things to go wrong that soon. So you should have a case.
Tbh though they may just fix the device lol (OnePlus I mean)
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
r3k0 said:
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
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Click to collapse
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
feld719 said:
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
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Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
r3k0 said:
Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
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Does the rattle decrease when the camera is on?
feld719 said:
Does the rattle decrease when the camera is on?
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Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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Yep mine does it.
Was reading about it here some of the samsung forums https://www.bing.com/search?q=phone...8eda50e86fc85f51&pglt=547&FORM=ANNTA1&PC=U531
Honestly I can't remember if mine always did it or not.
Dang, seems fairly common across diff phones then... :/
I have dropped mine a few times while in a decent case so no signs at all from drop damage but maybe this is what dislodged it? They are prob originally held in place with double-sided sticky tape like a lot of components in phones... Whack!!
Philip said:
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
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If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
---------- Post added at 09:18 PM ---------- Previous post was at 09:17 PM ----------
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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They all do if mate. It's normal
dladz said:
If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
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You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
Philip said:
You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
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Ah @ 3
that changes things.
fair enough, tbh i've had my fair share of crap as a seller with paypal, they're not the best customer service i've ever had lets put it that way.
Anyway, i think he'll get it sorted via RMA in the uk tbh, i think it'll work.
Or it'll be too late by the time they've fixed it.
Ok, so is dropping it from say 1 to 2 foot is not part general use? Obviously I'm not going to declare this so really it shouldn't be an issue.
I agree that Paypal don't really have a part of this, but if they offer reimbursement/guarantee on this sort of thing then yes i will take them up on that but I'm not going to push it.
Just waiting to hear back from Oneplus...