25$ play credit got added on wrong account - Nexus 7 Q&A, Help & Troubleshooting

Hi Guys,
My sister bought me a Nexus 7 (BTW I live in India). Before sending it to me she unknowingly added her google account (assuming doing a factory reset later before she sends it to India). so the 25$ credit is added to her account now. Is there anything now I can do to get it transferred to my account. Does contacting google helps anything here ? She tried resetting/adding my account. nothing changed at all. Any suggestions for this awkward situation ?

My second account told me I have a free 25 credit waiting for me once I added a credit card to the play store so try that maybe?
Sent from my Nexus 7 using xda premium

sevron said:
My second account told me I have a free 25 credit waiting for me once I added a credit card to the play store so try that maybe?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
So, you've gotten two $25 credit on 2 different Google accounts ( one $25 credit per account) using the same Nexus 7? I thought they closed that loop hole.

sevron said:
My second account told me I have a free 25 credit waiting for me once I added a credit card to the play store so try that maybe?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
didn't work mate.

Aditya88 said:
Hi Guys,
My sister bought me a Nexus 7 (BTW I live in India). Before sending it to me she unknowingly added her google account (assuming doing a factory reset later before she sends it to India). so the 25$ credit is added to her account now. Is there anything now I can do to get it transferred to my account. Does contacting google helps anything here ? She tried resetting/adding my account. nothing changed at all. Any suggestions for this awkward situation ?
Click to expand...
Click to collapse
This worked in the UK at least, for me & a friend who bought a Nexus 7 from me after I'd already entered my Google Account details. And no I didn't get the Play credit twice! We each got it.
1. Make sure you have a Play account with a working credit card - make a test purchase of eg a free ebook (like the N7 guidebook!) to make sure the Play store recognises your credit card. Even using an initial instead of full name etc may throw it - make sure the details in your Play account exactly match your name etc as on your credit card. Or you could try buying a cheap ebook or app, but the free one worked to "activate" the account.
2. Once the Play store definitely recognises your credit card on your account, ie if the test "purchase" went through OK, go to your Nexus 7 and do a factory reset - but be warned that this will wipe out all your existing data. (Settings, under Personal it's Backup & reset, then Factory data reset).
3. After the factory reset, enter your own Google Account details into the Nexus 7. That should do it, you should get the email about your credit.
Hope that helps.

Related

Wallet after wipe

I know a lot of people are using CM7 to use wallet on devices but I was wondering since Google gives a warning about activation on the wallet setup if wiping and installing a ROM has any affect. I just got my Nexus S 4G today and want to CM7 but don't wanna lose Google Wallet that I put $50 on the pre-paid card.
google wallet is tied to your Google Account, im sure it'll carry over.
Wallet is tied to your device and account. You cannot activate multiple wallet accounts on a single device. I can confirm you can retrieve your account after a wipe or a completely different rom install.
Sent from my Nexus S 4G using xda premium
Sucks you cannot activate multiple accounts on a single device. The way it read it sounded like it was multiple accounts at the same time. Which would be hard meaning you could never sell the device. I assume this means no signing up for a new Google account getting the 10 bucks and then signing in a different account. That part kinda sucks since I am using a dev account on my Nexus and would like to get use the service with my standard day to day gmail account.
It will carry over held my balance when I switched over to cm7 stable
I did the "if all else fails" in the googke wallet fix thread in the Dev section
Sent from my Nexus S 4G using xda premium
Thanks for the info. Later today I will probably unlocking my device and then I am going to see what happens when I use my day to day account with Google Wallet. After I get that done Ii's CM7 time I am thinking.
strifejester said:
Sucks you cannot activate multiple accounts on a single device. The way it read it sounded like it was multiple accounts at the same time. Which would be hard meaning you could never sell the device. I assume this means no signing up for a new Google account getting the 10 bucks and then signing in a different account. That part kinda sucks since I am using a dev account on my Nexus and would like to get use the service with my standard day to day gmail account.
Click to expand...
Click to collapse
You could sell the device just make sure it has a 0 balance on the prepaid card. Otherwise the person who buys your phone will likely take your balance. This may just apply to the free 10 dollars, I haven't tried adding money and then wiping, flashing new rom, and log into a different Google account yet.
Rem3Dy said:
You could sell the device just make sure it has a 0 balance on the prepaid card. Otherwise the person who buys your phone will likely take your balance. This may just apply to the free 10 dollars, I haven't tried adding money and then wiping, flashing new rom, and log into a different Google account yet.
Click to expand...
Click to collapse
That is my plan tonight once I get off work. Unlock it which in turn wipes it then see what happens after putting CM7 on.

I didn't get my 25$ credit?

Okay, I got my Nexus 7 from Gamestop and noticed I didn't get the set-up screen when I first turned it on.
So I didn't get the 25$ credit? But I did get the Transformers movie...
Anyone help?
Damn that sucks. Try a factory reset maybe?
Sent from my EVO using xda premium
Cl8rs said:
Okay, I got my Nexus 7 from Gamestop and noticed I didn't get the set-up screen when I first turned it on.
So I didn't get the 25$ credit? But I did get the Transformers movie...
Anyone help?
Click to expand...
Click to collapse
Did you log in to your google account or did you skip it?
clockcycle said:
Did you log in to your google account or did you skip it?
Click to expand...
Click to collapse
Yeah, I think so. It says I'm logged in to my Google account under accounts in Settings.
Strange. I got mine'
Sent from my Nexus 7 using xda premium
I would call Google. You didn't receive the email either?
NavySpark said:
I would call Google. You didn't receive the email either?
Click to expand...
Click to collapse
Yeah, I am calling them now. Still on hold...
Try buying something...you'll see if the credit is there.
Sent from my Nexus 7 using xda app-developers app
I tried that, only shows debit card.
So, the guy told me he can't help me because I got it from GameStop and not the Google Play store. He told me to try a Factory Reset, and then call GameStop if that doesn't work.
Well, that's irritating.
Cl8rs said:
So, the guy told me he can't help me because I got it from GameStop and not the Google Play store. He told me to try a Factory Reset, and then call GameStop if that doesn't work.
Well, that's irritating.
Click to expand...
Click to collapse
You didn't get the setup screen when you first turned it on?
When did you log the device into your account?
If you didn't get a setup screen at all, was there any seal to the box? Had it been broken? It's possible it had been used before by someone else before you got it? I'd want to exchange it.
Factory Reset is worth a shot, good luck.
Cl8rs said:
So, the guy told me he can't help me because I got it from GameStop and not the Google Play store. He told me to try a Factory Reset, and then call GameStop if that doesn't work.
Well, that's irritating.
Click to expand...
Click to collapse
Odd the credit comes from Google. You got the movie which is odd. I would try Google again or ask for a manager. Switching tablets probably won't help since the credit is per account.
No, the seal wan't broken. And I'm going to try a Factory Reset. If that doesn't work, I will call GameStop tomorrow.
I've seen a few people on other forums mention the $25 not showing up. The common theme among them was that they already had a credit card(s) associate with their Google Wallet. The trick that worked for them was to removed any cards from the account, do factory reset, and then it gave them the correct setup screen for the credit. Not sure if that's your issue, but figured I'd pass it along in case it helps.
oliverredfox said:
I've seen a few people on other forums mention the $25 not showing up. The common theme among them was that they already had a credit card(s) associate with their Google Wallet. The trick that worked for them was to removed any cards from the account, do factory reset, and then it gave them the correct setup screen for the credit. Not sure if that's your issue, but figured I'd pass it along in case it helps.
Click to expand...
Click to collapse
I will try this.
NavySpark said:
Odd the credit comes from Google. You got the movie which is odd. I would try Google again or ask for a manager. Switching tablets probably won't help since the credit is per account.
Click to expand...
Click to collapse
How where do you get the movie?
THANK YOU!!
You are a life saver.
Thanked
I bought a 16gb from someone who got it from Gamestop & I didn't get the $25 credit either. Either cause its from GS or cause I got the credit when I registered my I/O unit.
clockcycle said:
How where do you get the movie?
Click to expand...
Click to collapse
It should be preloaded onto the tablet
calling gamestop will only lead to you being on hold, and being told call google.

$25 google play credit?

So I just added a credit card to my google wallet as it instructed. I'm trying to buy an app with the credit but on the payment dropdown it only shows my credit card and no credit at all. Any way to check if I have google play credit?
C2Q said:
So I just added a credit card to my google wallet as it instructed. I'm trying to buy an app with the credit but on the payment dropdown it only shows my credit card and no credit at all. Any way to check if I have google play credit?
Click to expand...
Click to collapse
I've had this happen when the purchase was more than the credit I had. How much is the app you're trying to purchase?
its only 2 dollars. Why can't I see my credit?
Two things:
1. Did you receive the "Your $25.00 Google Play balance is ready to use." email after setting up your tablet?
2. Do you have multiple GMail accounts on the tablet? If so, make sure you're making the purchase with the account you used to setup the tablet.
Is it still possible to get multiple $25 Play store credits? I searched for this info, but couldn't find it.
New2Houston said:
Is it still possible to get multiple $25 Play store credits? I searched for this info, but couldn't find it.
Click to expand...
Click to collapse
Not for me. I entered in all info, factory reset, entered it again , no dice.
Sent from my SGH-I777 using Tapatalk 2
Phalanx7621 said:
Not for me. I entered in all info, factory reset, entered it again , no dice.
Click to expand...
Click to collapse
No work-around that still works? I saw some people mention SwitchMe.
cg.voabc said:
Two things:
1. Did you receive the "Your $25.00 Google Play balance is ready to use." email after setting up your tablet?
2. Do you have multiple GMail accounts on the tablet? If so, make sure you're making the purchase with the account you used to setup the tablet.
Click to expand...
Click to collapse
1. No
2. No
???
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2670129
Over there it says: "If you didn't recieve the credit, you may not be eligible to receive the credit"
Now what exactly determines if you're eligible or not? I mean I just got my nexus 7 today from bestbuy.ca
C2Q said:
1. No
2. No
???
Over there it says: "If you didn't recieve the credit, you may not be eligible to receive the credit"
Now what exactly determines if you're eligible or not? I mean I just got my nexus 7 today from bestbuy.ca
Click to expand...
Click to collapse
Do factory reset of your nexus 7. You will get the credit after that. I also faced the same issue after factory reset I got the credit and email too.
cg.voabc said:
Two things:
1. Did you receive the "Your $25.00 Google Play balance is ready to use." email after setting up your tablet?
2. Do you have multiple GMail accounts on the tablet? If so, make sure you're making the purchase with the account you used to setup the tablet.
Click to expand...
Click to collapse
sahshah said:
Do factory reset of your nexus 7. You will get the credit after that. I also faced the same issue after factory reset I got the credit and email too.
Click to expand...
Click to collapse
this fixed it, thanks.
I'm planning on buying a used Nexus 7. Is it one playstore credit per device?
ashish8 said:
I'm planning on buying a used Nexus 7. Is it one playstore credit per device?
Click to expand...
Click to collapse
Yes.
I know why this US$ credit item is grey.
Just check my thread on this issue.
http://forum.xda-developers.com/showthread.php?t=1881243
C2Q said:
So I just added a credit card to my google wallet as it instructed. I'm trying to buy an app with the credit but on the payment dropdown it only shows my credit card and no credit at all. Any way to check if I have google play credit?
Click to expand...
Click to collapse
sahshah said:
Do factory reset of your nexus 7. You will get the credit after that. I also faced the same issue after factory reset I got the credit and email too.
Click to expand...
Click to collapse
worked for me, also the search function thanks to you too!
Sent from my DROID X2 using Tapatalk 2

Where is my $25 credit + goodies?

I ordered the Nexus 7 and activated it today. When looking in the account I activated it on I see no mention of the $25 Play store gift card or the free movie and other stuff that should be included according to the product page. I looked at some other threads about this and they all said "it should be there" and I don't see it! I looked in Google Wallet and in my Purchase History in the Play Store and saw nothing! What am I missing? Or am I just a Bad Luck Brian that just doesn't get the gift card?
Thanks.
You don't get the freebies until you physically have the device in your hands and activate it.
Sent from rooted Nexus 7
Same here, Didnt get anything from google...
Just checked on google, Its long list of goodies..
Enjoy content from Google Play
For a limited time, the Nexus 7 comes with some great preloaded content from the Google Play store (subject to change and regional availability):
Movies
Transformers: Dark of the Moon
Music
Coldplay - “Paradise”, from Mylo Xyloto
Rolling Stones - “It's Only Rock N Roll (live)”, from L.A. Friday (Live, 1975)
Busta Rhymes - “Why Stop Now”
Caribou - “Odessa”, from Swim
Merle Haggard - “Pretty When It's New”, from I Am What I Am
Ingrid Michaelson - “Sort Of ([email protected])”
Wild Flag - “Romance”, from Wild Flag
Clap Your Hands Say Yeah - “Skin of My Yellow Country Teeth ([email protected])”
Tom Morello - “Save the Hammer For The Man ([email protected])”
Sharon Van Etten - “Leonard”, from Tramp
Paul van Dyk – Verano (feat. Austin Leeds)
M. Ward - “Primitive Girl”, from A Wasteland Companion
Pains of Being Pure at Heart - “Heart in Your Heartbreak”, from Belong
Thievery Corporation - “Culture of Fear”, from Culture of Fear
Edward Sharpe & The Magnetic Zeros - “Man on Fire”, from Here
De La Soul's Plug 1 & Plug 2 Present - “Must B The Music”, from First Serve
Wye Oak - “Civilian”, from Civilian
JC Brooks & The Uptown Sound - “Sister Ray Charles (Live From The Lot)”
Delta Spirit - “California”, from Delta Spirit
Eskmo - “Exclusive Ninja Tune Mix”
Magazines
Esquire
Food Network
Family Circle
Popular Science
Conde Nast Traveler
Books
Robert Ludlum’sTM The Bourne Dominion
What country did you activate it in?
Sent from my Nexus 7 using xda app-developers app
Got my $25 of goodies in the email after I activated my Nexus over the internet
rmd3only said:
Got my $25 of goodies in the email after I activated my Nexus over the internet
Click to expand...
Click to collapse
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
I bought mine from staples and I unboxed it, signed into google, saw the credit email in my gmail inbox, then unlocked and rooted and wiped the hell out of it and flashed a custom rom and kernel.
I thought maybe I wasn't going to get the other freebies because I searched google play store and they weren't free. But it was user error, I just had to install the specific apps for google magazines and google movies and books.
Sent from my ADR6425LVW using xda premium
Activated it in the USA and I never got an email or anything! Very confused and I wonder if the latest batch of units have the deal expired maybe?
Edit: yes I bought it from google. I looked through my spam folders in a eventually found the message and it mentioned free content but the link sent me to Google help and I can't find the content.
Sent from my Nexus 7 using Tapatalk 2
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
Toast95135 said:
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
Click to expand...
Click to collapse
I tried this and the gift card did not appear on the drop down. Nor can I find my freebies anywhere besides in the email mention from Google. I would like to mention I had changed my email address a few days prior to ordering Nexus 7 and all of the order emails including the one mentioning the gift card arrived in the old inbox.
Just tried changing the email back and looking in Google Play but still can't find the goodies or the giftcard so I changed back the email.
You have a really good reason to call customer support.
They will probably enjoy a call from someone they can help, and is not yelling at them.
Should be easily fixable.
He said to do a factory restore. Ugh, I just got this thing all set up!
Now that all my data is gone and lost, I got the email saying I got the giftcard!
Shrink said:
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Unless they fixed it you can get the $25 on multiple accounts from 1 device. I got two other people $25 dollar credits just from letting them sign in on my device so someone else getting the freebies isn't possible. Neither is getting multiple credits on one account even if you sign on two different devices. Also you have to have a credit card tied to your Google account to get the $25 credit
Sent from my Galaxy Nexus using Tapatalk 2
Factory Data Reset worked for me also
I am glad I found this post. I was getting aggravated that I could not get my credit.
The Factory Data Reset worked for me also. Once I activated it the credit was there automatically.
Now to reload all my apps, music, and books again.
But it was worth.
You guys should have just made a backup with the Nexus Toolkit. :/
Sent from my Nexus 7 using Tapatalk 2
I got my nexus 7 as a gift. When I activated it I didn't get the credit or the other stuff. I did the factory reset (several times actually) but to no avail. When I go to buy an app, there is an 'add card for $25' option which does nothing when I add cards. I tried deleting all my cards, doing a factory reset and none of that made a difference either. I tried calling customer support a couple days ago and he had to escalate since he didn't know how to fix it. I'm still waiting to hear back.
Isn't this your post too?
http://forum.xda-developers.com/showthread.php?p=29095685#post29095685
Yeah. Still haven't figured anything more out yet
Sent from my Nexus 7
Is there a way to contact Google via email to sort this issue out? The Contact Google page doesn't actually offer any email or something.
The factory restore didn't work for ya? Asked Google if there was any other way and they said no. Their number is found on Nexus support page.

[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.

[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.
Hello, im trying to buy the Nexus 6P frost of 64gbs but when I try to make the order system declines because of high-risk..
I've tried several times but still the same.
Someone have the same issue?
Thank you.
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
ylexot said:
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
Click to expand...
Click to collapse
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
Remove the card from your wallet account and add it back again,then try ordering. That's what worked for me.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
PaisanNYC said:
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
Click to expand...
Click to collapse
As i said, I bought the Nexus 5 with the same account, card and country based.
Google is not being proactive with security if this "proactivity" doesn't allow you to make a purchase.
Banks already has their own security systems, so there's no reason why Google should be that kind of strict in payments options. They're losing business opportunities.
Ill figure out the way to buy it, then, Il post the solution. But I'm sure that I going to get it.
Even i ordered from outside the US and faced this issue several times. Try what i said.
Sent from my HTC One_M8 using XDA Free mobile app
This is what I did. I live in Jamaica but have a USA account with a US bank. I used a VPN on my laptop (hotspotshield) and I ordered using that card and shipped to a freight forwarding address in the USA and my order went through ok, I think I'm one of the first orders to go through too as I noticed the nexus 6 website ended with /nexus/6 so I had /nexus/6p on auto refresh which eventually went live and I ordered immediately.
Sent from my Q10 using Tapatalk

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