Database Users

Where or when to buy in order to get a flawless unit? (Vacations in the US)

Hello guys, I am located in NJ until the 20th of Aug. and would really like to purchase a N7 in order to take back with me to the Caribbean. I would like to know when and where should I buy my N7 in order to receive a Perfect non defective unit knowing how picky I am about my devices and since I will be out of the country I won't have the privileges of returning it back in case it fails later on.
Please school me on this!
Oscar.

wceoscar said:
Hello guys, I am located in NJ until the 20th of Aug. and would really like to purchase a N7 in order to take back with me to the Caribbean. I would like to know when and where should I buy my N7 in order to receive a Perfect non defective unit knowing how picky I am about my devices and since I will be out of the country I won't have the privileges of returning it back in case it fails later on.
Please school me on this!
Oscar.
Click to expand...
Click to collapse
I'd suggest ordering from the Play Store, it seems like the newest batch of devices is shipping from there with few to no problems.

Head over to a brick and mortar store and buy it at the store - inspect it while you're there to ensure it's in perfect condition. Problem solved.
Hopefully that suffices

Lol, serious advice please!
Sent from my MB860 using xda app-developers app

wceoscar said:
Lol, serious advice please!
Sent from my MB860 using xda app-developers app
Click to expand...
Click to collapse
I was being serious. Not sure what better advice you're looking for other than going to the store and inspecting it in your hands before buying it?

My bad ^
Sorry!
Sent from my MB860 using xda app-developers app

wceoscar said:
My bad ^
Sorry!
Sent from my MB860 using xda app-developers app
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Click to collapse
No worries! Nothing a 'thanks' couldn't solve

wceoscar said:
Hello guys, I am located in NJ until the 20th of Aug. and would really like to purchase a N7 in order to take back with me to the Caribbean. I would like to know when and where should I buy my N7 in order to receive a Perfect non defective unit knowing how picky I am about my devices and since I will be out of the country I won't have the privileges of returning it back in case it fails later on.
Please school me on this!
Oscar.
Click to expand...
Click to collapse
While there's no guarantee you'll receive "a perfect device," you should be able to get a very good one either way. I picked up a 16 GB N7 at Office Depot on Wednesday, and there's a very, and I mean a VERY small amount of screen separation on the left side (you have to look at it under a magnifying glass in bright light to see it), but nothing else. Absolutely no light bleed, no issues with the touch-screen, and no creaking. It's every bit as solid as my iPad in build quality.
You can try the Play Store, but I prefer a brick-and-mortar store where I can quickly return it if need be.

I got my 16 GB second wave from the play store, no problems
Sent from my Nexus 7 using xda app-developers app

brianjr1 said:
Head over to a brick and mortar store and buy it at the store - inspect it while you're there to ensure it's in perfect condition. Problem solved.
Hopefully that suffices
Click to expand...
Click to collapse
It's hard to go wrong, something like Staples or Office Depot. Open it right after you purchase it and you can tell if the screen separation is there at least, have one pass inspection on the exterior is a start.
Take it home, inspect it, check it out immediately, and exchange it right then if there's problems.

My 3rd unit I waited until new stock arrived at local MacMall retail store by checking their web site's live stock status. Asked the sales guy to help grab me the highest SSN from new stock. Unfortunately, 1st SSN C70KBC168XX had screen flicker. I asked him to fetch me a 2nd from different batch and SSN C70KBC163XX was perfect except for fingerprints but that wiped off easily. Bring your hotspot so you can activate on the spot and don't forget to do a factory reset on the imperfect unit. Only bad thing about MacMall is they charge a $6 Erecycling fee which Staples, B&H and others don't charge but it's a small price to pay for the perk of being able to swap out for a perfect unit on the spot.

Thanks fir the help guys, I will try staples and see if they received a new batch. If it comes in faulty I will return it and order from the play store.
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[Q] Worth the trouble?

So here is the scenario. I have a nexus 7 that is bought by my friend in the US and he shipped it to me to Finland. Well as you can guess the 15 day refund window is long gone and I have some screen lift, screen creaks and sometimes the screen isn't responsive. Because my N7 was bought from Google Play store Asus support in Finland doesn't want to do anything about it. I would have to send it back to my friend so he could send it to Google and then he could send it back to me. So is it worth it? Does Google directly exchange my tablet that is sent to warranty repair for a new one or do they try to fix it? Also I don't have the original box anymore but I do have the receipt and all of the content inside the box.
Sent from my Nexus 7 using XDA Premium HD app

Try Asus
Sent from my LG-P500 using xda premium

Like I said, Asus doesn't handle my tablets warranty because it is bought from Google Play.
Sent from my Galaxy Nexus using xda app-developers app

Nope. Not worth the trouble.

Screen lift - open it and put some improvised washer on the screws of the tab, we've got threads here you can follow
Screen creaks - if you don't mind putting a case, slap one and you won't hear the creaking
Touchscreen problem - could be software issue, try flashing a custom kernel/ROM
Of course those are only temporary solution LOL.
I have the first two issues as well and I remedied it myself. I didn't bother to bring it to service since I bought it at eBay wherein the seller got it from US.
Tapatalked from my N7

Dark vertical line down left side of screen (pic attached)... RMA?

Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta

I would RMA it. They cover it.
Full price is held on card.

Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4

Just ask them when you call in for the RMA. If they don't , get a refund.

Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta

You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.

My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:

Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta

Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:

I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta

No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:

Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:

Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta

Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta

Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4

hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!

Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4

Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4

Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app

riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5

Asus Nexus 7 RMA - positive experience

I've been fairly hesitant to send in my Nexus 7 in for an RMA die to the abundance of negative reviews, but i decided to give it a shot.
I had some phantom touch issues, sticky home button, as well as some issues while transferring data from tablet to PC.
I sent the tablet to Asus on September 6th via Canada Post express and aids received it on the 10th. The status appeared as "product repair is in progress", however it stayed that way till the 16th. On the 16th I woke up to an email saying that the tablet had been repaired and is on the way via Purolator Express.
Upon further trading into the email I realized they messed up the address and forgot to mention the apartment number and buzzer code, hence I'd have to pick it up.
Having spent 1.5 hours waiting for the Purolator driver to come in, I finally received package. Inside I found a new replacement for my N7.
TL DR: RMA sent on evening of 6th September, replacement N7 picked up on 17th September. Other than minor shipping issues (ASUS provided my incomplete address) I'm satisfied with the experience. So far so good.
Sent from my Nexus 7 using xda app-developers app

My turn around time was good as well (about 10 days) ,however ,having to pay to have it shipped is lame (that and the new warranty/serial number sticker with wet ink!). That said, they didn't resolve the ghost screen issue at all. Mine worked ok for a few weeks then started up again (my guess is they installed some patch or different drivers). Works fine now though, thanks to SyphOnX's fix posted in the "Nexus 7 Screen not responding to touch sometimes?" thread in the N7 Q&A, Help and Troubleshooting forum. I guess sometimes if you want it done right, you have to do it yourself.

How are Asus with unlocked bootloader devices? My N7 has completely died but it had PA installed on it when it died I have a feeling they won't want to repair it.
Sent from my LG-P768 using xda app-developers app

I'm newish to all this but I'm sure with PA on it the warranty will be null and void. See if you can revive it and revert it back to stock before rmaing it (although you may not need to at that point).
Opening the case is a cinch, I used regular tweezers, lol, and everything under the hood is very well laid out. If it's a replacing something issue you shouldn't have a problem.
Sent from my Nexus 7 using xda app-developers app

Recieved new Nexus 7 after RMA
I'd just like to give my experience with Asus RMA. I've had an unlocked bootloader and been rooted since day 1 back in January, but I've also had screen phantom touch issues and unresponsiveness. I delayed sending it back as it was not too bad but last month it got really bad, so I went for it. After I requested the RMA I used Nexus Root Toolkit to unroot and re-lock my device, then set it back to completely stock. (Look up Nexus Root Toolkit and get it its some great software). I wrote up a very thorough description of the issue as I was instructed and sent it off from Nebraska to Texas. 10 days or so later a new Nexus 7 showed up at my door, with no touchscreen issues or anything. I recommend anyone who has issues with their nexus 7 to send them in, especially if you're nearing that end of warranty period. It's awesome top have an unscratched and perfect Nexus 7 just a few months before my warranty ends, do lock up that bootloader and send 'em in!
And to avoid confusion, I received a new Nexus 7 (2012), NOT "The New" Nexus 7 (2013) haha but that would have been awesome!

I'm currently waiting on my n7 to come back from its 3rd repair for failing to boot. I've never rooted or unlocked my tablet. I bought it march of 2013. 3 repairs for essentially the same problem. I honestly feel that my wifes samsung galaxy tab 2 is a better built device. Im posting this with her tablet. She treats her tablet like crap whereas I've treated my n7 with the utmost care. I paid for the shipping the first time but was given prepaid fedex shipping these last 2 times. This could well be my last nexus tablet.
Sent from my SCH-i705 using XDA Premium HD app

Yeah I've had good experiences too. I have always done an advance swap - receive the new tablet first, transfer all my files and a nandroid backup, restore to new device, wipe the old one, reinstall stock ROM and relock bootloader, send it in.
I have never had to pay for shipping. The same day they order the advance swap, I get a prepaid shipping label by e-mail. This is in Vancouver BC.
I've done two swaps, both because the speaker was blowing out.
My order for the original tab was right on launch day which means my original warranty expires in three weeks. My credit card entitles me to a second year but I probably won't be able to do an advance swap anymore.

Sending Nexus 4 back do i send back charger/simtool/manuals

as said ive lost the charger do i need to send back? (could send news one that comes) but i prefer if i didnt
same with sim tool ect, many thanks

It would be preferable to send the charger too, though I think they wouldn't mind
Sent from my HTC One X using Tapatalk now Free

No, just send the device. But normally Google should tell you what to include and what not
I'd just send the device with a copy of your bill
Sent from my Nexus 4 running Android 4.3

Is it a RMA through google? If so they only wanted the phone with my RMA.
Sent from my Nexus 4 using Tapatalk 4

Can anyone confirm that Google doesn't mind if you send them the phone without the charger/USB cable? I am going through an RMA (actually a 2nd RMA now) and would like to keep both chargers/USB cables since they seem to work superiorly to any other I've tried. Asked the lady from Google on the phone about it and she said she wasn't fully sure but thinks that all they care about is getting the phone back....and this was after I told her I would gladly either pay for one or allow myself to be charged for one if I "forgot" to include it with the package.
Thanks.
*sorry if bumping an old thread was a bogus move for me to make; had a bunch of tabs open and forgot that this was one I landed on via a random Google search