as said ive lost the charger do i need to send back? (could send news one that comes) but i prefer if i didnt
same with sim tool ect, many thanks
It would be preferable to send the charger too, though I think they wouldn't mind
Sent from my HTC One X using Tapatalk now Free
No, just send the device. But normally Google should tell you what to include and what not
I'd just send the device with a copy of your bill
Sent from my Nexus 4 running Android 4.3
Is it a RMA through google? If so they only wanted the phone with my RMA.
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Can anyone confirm that Google doesn't mind if you send them the phone without the charger/USB cable? I am going through an RMA (actually a 2nd RMA now) and would like to keep both chargers/USB cables since they seem to work superiorly to any other I've tried. Asked the lady from Google on the phone about it and she said she wasn't fully sure but thinks that all they care about is getting the phone back....and this was after I told her I would gladly either pay for one or allow myself to be charged for one if I "forgot" to include it with the package.
Thanks.
*sorry if bumping an old thread was a bogus move for me to make; had a bunch of tabs open and forgot that this was one I landed on via a random Google search
Related
I picked up mine at GS last Fri. Two dead pixels and light bleeding in top and bottom left corners. They are saying they can't replace it until the "2nd or 3rd wave" comes in. I don't want this to go past 30 days...shouldn't they be able to order me a replacement or do you guys think Google would be able to help me out?
Anyone having a similar issue?
Sent from my Nexus 7 using Tapatalk 2
Initiate a warranty exchange with Google or Asus. Dont wait on their word and get screwed or at least get it in writing.
Sent from my Nexus 7 using Tapatalk 2
I see a talk to a specialist option but no numbers on the Google Play contact page. Can you only submit via email?
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Not sure which thread I read it in, might have been the Defect one in Q&A but one user in same situation said the employee at GS just ordered him another one and told him he could exchange it when it came in might want to speak to a manager see if they can help
Update - Got my replacement today - manager did end up having to stay on top of the GS warehouse to get me another, the customer support was great. New device has no defects that I can see (other than a slightly wobbly/loose usb)
UPS - Probably a really stupid question, but how to you ship/post your faulty phone via UPS? Is it online, or at your local post office or..?
Returning your faulty phone - should you send back your charger, Usb cable, etc back too?
I'm living in the UK if that makes any difference.
Thank you very much for your time & help !
Sent from my Nexus 4 using xda app-developers app
First you call the google play store if you bought it from them, they "diagnose" the problem and transfer you to the RMA department which sends you a special link to the play store where you "order" a new phone. Once the new phone arrives you take the new phone out of the box and use it to ship the old phone back using a shipping label given to you by google. If/when google receives the old phone back they credit you back the money for the replacement phone you bought it the damage is actually covered by the warranty. At least that's my experience in canada/US. In the end you don't play shipping of anything.
I had a faulty charger and google shipped me a new phone
Yes, you're supposed to send all the accessories back, you'll see it in the e-mail you'll receive with the label.
I bought my device on the 6th July 2012, so very soon after release and it is starting to get the screen lifting issue. I bought it from Google Play, who I contacted over the phone, and they told me to go to Asus. I don't want to call their hotline, as it costs and they'll probably just put me on hold for 30 mins to strain my already empty bank account, so I sent them a Technical Inquiry email. They replied, asking for a picture of the problem but it won't let me reply back to them. It was 2 days ago I started trying to reply but it still won't work. I have just had to start another inquiry and have attached the picture to it, but I'm not entirely sure if it's working or not, and it's going to take another few days for them to get back to me..
The problem is causing the device to 'creak' when held/picked up, and is gradually getting worse. I read that I should be able to get a new one as it is still under warranty but how am I supposed to achieve this if I can't even contact the company!?
What would you suggest I do? Phone up and pay the charge or wait even longer for the crappy Asus website to respond.
Thanks
/rant
I'm just dumbfounded that you finally decide to return it now.... Lol
Sent from my Nexus 4 using Tapatalk 2
Hi I am using a Nexus 4 and when I plug in my headphones, I can only hear the sound sometimes. Sometimes it comes out the speaker for like a second and other times, there is no sound from the speakers or the headphones. If I move the headphone plug the music stops as if the device detected the headphones coming off. I have tried with 2 pairs of earphones and 2 pairs of headphones. Has anyone else had this problem? What can I do about it.
Thanks for your help.
Sent from my Nexus 4 using xda app-developers app
Same here. Worse and worse since a month.
I've read a lot of things about that... some have put some air from a can because of some lint and they managed to have headphones working again. You could try that.
I was about to phone to google in about a week to see if the nexus 4 can be replaced for that reason (it's not software related, i have tried differents roms and different music apps) (and i've tried a lot of different headphones... anyway, "before" it worked so i don't know, the nexus 4 fails to detect the headphone properly)
Right now you could use an app called SoundAbout and force the sound to use the headphone... but it doesn't work that well, if i move my nexus 4 the music player stops playing, so it isn't that useful.
Does the actual connector socket wobble a little? Mine does and it gives me audio issues. I think I'm going to have to RMA my 211k
Yes i think i can say that it moves a little bit. I remind of someone who said he had opened the nexus 4 to fix the headphone jack but i am unable to find where i read that neither if it was really a nexus 4, anyway at the the time and now i don t want to open it... please tell us if google accept to rma for that if you tell them before me, i wont be in canada before next week
Now I have no sound from my headphones and the phone won't detect them either. I'm gonna send it in to Google. It doesn't look like it will fix itself over time. Its getting worse and worse.
Sent from my Nexus 4 using xda app-developers app
Even if you force the output to headphone using the app SoundAbout?
Anyway even with SoundAbout it is annoying i will call google too, tell us what google tell you when you call i am afraid they say we have destroyed the headphone jack...
I will call Google in about a week (once school is finished in Canada). They should replace it if you still have warranty. Did you root your phone?
Sent from my Nexus 4 using xda app-developers app
So I called google (me and my poor english when i speak).
I went back to stock before calling and relocked the bootloader ( http://hippowise.com/revert-stock/ )
But the google representative only asked me to do a factory reset in order to see if this would solve the problem. I haven't said that i just got back to stock and no it doesn't work. I would'nt have told that i had rooted it and had a custom rom. Anyway even with stock rom it doesn't work.
So my case will be reviewed by another person but he told me that there will be a replacement, i will receive an email with the process (i guess the usual process... pre-authorize a payment, they send me a new one, then i ship them the one that isn't working properly).
So that's it... no miracle... it will have to be replaced
I have received mine. Sadly, as we are canadian, it is the canadian one (booklet in french), probably same batch than the one that wasn't working. Hope it will be ok
Are you guys talking about a 302K batch of phones or a 301K here?
Yuvin said:
Are you guys talking about a 302K batch of phones or a 301K here?
Click to expand...
Click to collapse
They sent me a 301k, same one i ordered in january 2013.
delatour said:
They sent me a 301k, same one i ordered in january 2013.
Click to expand...
Click to collapse
Hm, I've also gotten numerous 301k devices (RMAs) but they don't have any of the headphone issues. Probably just a one-off thing for you guys.
more the same
My phone thinks that headphones are always plugged in. I tried blowing out the headphone jack, checking jack for lint (none), and have had no success. I cant RMA it because I was impatient and bought it from an ebay scalper as soon as it was released. So... I ordered a new headphone jack from Hong Kong. It should be here in about a week now. (Wish me luck!)
I imagine that mine is broken from wear and tear. I use headsets a lot at the gym, and other places. Probably 40 plug and unplugs a week for the life of the phone... The soundabout app works for the most part, but I still have issues with music starting to play or pause when headphones are not even plugged in. Most annoying being when it decides to pause on bluetooth in the car... I really hope the replacement jack solves my issues.
I use my nexus4 essentially as a mp3 player so i think i might have given a hard time to the headphone jack... i am now really taking care of it. I understand your frustration, i have thought about bluetooth but there is really something wrong if the player pauses... with bluetooth enabled... in the end, even soundabout wasnt working properly. Luckily google rma is great otherwise it would have been my last lg phone... i cant understand that we are able to abuse a headphone jack and there was no lint in the headphone jack.
My case has a little sealable flap over the headphone jack and charging jack that keeps lint out.
Yeah, I think mine doesn't work because of wear and tear too. Its been unplugged violently a couple of times when it fell out of my pocket. I gonna call Google this week. I have tried factory resetting but it still doesn't work. Do they send you a replacement before you send your phone in?
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Jets555 said:
Yeah, I think mine doesn't work because of wear and tear too. Its been unplugged violently a couple of times when it fell out of my pocket. I gonna call Google this week. I have tried factory resetting but it still doesn't work. Do they send you a replacement before you send your phone in?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I phoned them.
I explained them what happened (i unrooted it and locked bootloader just in case they would check i have a custom rom)
He asked me to perform a factory reset.
He told he will send my case to someone who will send me an email with instructions
A few hours later i received an email with a special link to buy the n4 again but it won t be really charged if you send your n4 in the next three weeks.
Then you receive an email telling they will send you another n4
In this email you can print a ups stamp that you will put on the package so it is free shipping to send back the other (lg repair center in toronto)
Then i received the new n4 then i put the old one in the package and used the ups Web site to schedule a free picking at home.
Honestly google gave a great customer support .
Thanks bro. I will call them
Sent from my Nexus 4 using xda app-developers app
delatour said:
I phoned them.
I explained them what happened (i unrooted it and locked bootloader just in case they would check i have a custom rom)
He asked me to perform a factory reset.
He told he will send my case to someone who will send me an email with instructions
A few hours later i received an email with a special link to buy the n4 again but it won t be really charged if you send your n4 in the next three weeks.
Then you receive an email telling they will send you another n4
In this email you can print a ups stamp that you will put on the package so it is free shipping to send back the other (lg repair center in toronto)
Then i received the new n4 then i put the old one in the package and used the ups Web site to schedule a free picking at home.
Honestly google gave a great customer support .
Click to expand...
Click to collapse
For your new device, did you have to pay for shipping given two shipping options? (3-5 days and 1-2days) why are we supposed to pay for shipping if its a "replacement"..
I dont know if i use the exact english word but it isnt like you really pay you only pre authorize google to take the money... because they send you a new one before receiving yours... so if you dont send them your old one they will take the money, they dont want to be screwed
For the shipping i dont know because for canada you cant choose an option, if i were you i would chose the expensive one as in the end you wont pay...
Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta
I would RMA it. They cover it.
Full price is held on card.
Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4
Just ask them when you call in for the RMA. If they don't , get a refund.
Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta
You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.
My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:
Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta
Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:
I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
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No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:
Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:
Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
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Also want to add they sent me a new bumper as well.
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Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
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hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!
Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
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Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
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Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
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riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5