I bought a $21 dictionary from Hallmark, for my BlackBerry. When I upgraded, the dictionary stopped working on my Blackberry. It was somehow deactivated. They won't transfer the purchase to Android. In the end, I ended up with nothing. I feel cheated. This is theft because I lost the dictionary I bought. They are giving me silly excuses. My phone number is the same, my email address is the same, the credit card number is the same. The won't do it.
Sometimes I understand why some software companies are
attacked by software pirates.
So when you buy software, it's like you are really renting it for the time you keep the same device.
That's why iPhone, the Apple store, and iTunes work great, and beat the customer service of any other company. this would have never happened with their online app store.
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From: Handmark Inc [mailto:[email protected]]
Sent: Sunday, July 04, 2010 10:09
Subject: FW: BlackBerry App World™ - Order Confirmation (Order #8525898114) [Incident: 100703-000219]
FW: BlackBerry App World™ - Order Confirmation (Order #8525898114)
Discussion Thread
Response (Matt L.) 07/04/2010 09:09 AM
Hello,
Since this purchase was made through the Blackberry App World we would not be able to exchange the purchase out for your Android device. The reason for this is that App World orders do not register on through Handmark. We do not have access to refund or credit these purchases as they are not register through us. We apologize for any inconvenience. If you have any further questions please let us know.
Thanks,
Customer (Rob M.) 07/03/2010 02:41 PM
Hello,
I bought this software 4 months ago, but since then I upgraded my BlackBerry to an Android. I still have the same cell phone number, and the company (Sprint) is the same. When customers upgrade, do we lose our previous software?, or is it possible to credit the previous software purchase towards the purchase of the equivalent dictionary for the Android?
Thank you very much,
From: [email protected] [mailto:[email protected]]
Sent: Friday, February 26, 2010 00:41
Subject: BlackBerry App World™ - Order Confirmation (Order #8525898114)
<https://drh.img.digitalriver.com/DRHM/Storefront/Site/rimmktpl/pb/images/notifications/header.jpg>
Thank you for ordering from BlackBerry App World™ on February 25, 2010. The following email is a summary of your order. Please use this as your proof of purchase.
Subtotal
Tax
TOTAL
$19.99
$1.77
$21.76
For support with the BlackBerry App World™ client, please visit <http://blackberry.com/appworld/support> App World Support.
Copyright © 2009 All Rights Reserved | <http://na.blackberry.com/eng/legal/> Legal | <http://na.blackberry.com/eng/legal/privacy_policy.jsp> Privacy | <http://store.digitalriver.com/store/rimmktpl/en_US/ContentTheme/pbPage.TermsOfSaleUS> Terms and Conditions
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You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
No. No. No.
The previously bought software should still be working on my Blackberry.
When you buy an additional computer, you end up with TWO computers. And you can always use the old software on your old computer.
I cannot use my old software on my Blackberry because the old software was disabled.
If they won't transfer to another platform, at least they should not disable the application I paid for from the old device and leave me with nothing.
Disabling the software you previously bought from your old device is not normal. I have friends with old iPhones, and most of the applications they bought still work even after the cell was disconnected. (they needed to jailbreak it at a retailer. Here in NY usually Indian or Chinese retailers will do it for you.)
They use it as an iPod touch.
I cannot use my Blackberry as an "BB iPod touch."
Sadly this happens in this forum every day. People that come from Blackberry or Windows Mobile feel like they need to have their apps back. But I had an iPhone and spent more than 130 bucks on apps. And you don't see me complaining. Its obvious that you wont get your money back or your app.
**** paid for apps
Sent from my PC36100 using XDA App
Actually hallmark is right
If you bought office for Windows does that entitle you to get office for MAC
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Fixter said:
Sadly this happens in this forum every day. People that come from Blackberry or Windows Mobile feel like they need to have their apps back. But I had an iPhone and spent more than 130 bucks on apps. And you don't see me complaining. Its obvious that you wont get your money back or your app.
Click to expand...
Click to collapse
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
From google market, you own the app. It moves with your login, to what ever android phone you're on. Just log into market and there they are. The free apps on the other hand you need to track their names, to reload. But hey, "not going to look a gift horse in the mouth", or they are much appreciated.
kwajr said:
Actually hallmark is right
If you bought office for Windows does that entitle you to get office for MAC
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
Nope. This is not a valid comparison.
The thing is that when you purchase another computer, you can still use the old computer for your application. In my case, the software I bought was disabled. This doesn't happen when you get a Mac, the software still works on your Windows computer, correct?
At least, they should have kept the software running on my BlackBerry.
baiatul said:
That's why iPhone, the Apple store, and iTunes work great, and beat the customer service of any other company. this would have never happened with their online app store.
Click to expand...
Click to collapse
oh yeah? try and buy an app in the android market and then get it for free in the app store. its not going to happen, just like kwajr said. when you buy software you buy it for the platform youre on, not for the license fee across platforms. ive purchased at bat twice this year for this exact reason
baiatul said:
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
Click to expand...
Click to collapse
You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
baiatul said:
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
Click to expand...
Click to collapse
They didn't stopped working. I just switched to Android. Do you actually have the brains to say they need to transfer them over to android? And you can actually use your Apps in your iPhone, iPad and iPod Touch with just one purchase.
baiatul said:
Nope. This is not a valid comparison.
The thing is that when you purchase another computer, you can still use the old computer for your application. In my case, the software I bought was disabled. This doesn't happen when you get a Mac, the software still works on your Windows computer, correct?
At least, they should have kept the software running on my BlackBerry.
Click to expand...
Click to collapse
When you get another Blackberry you can still use it.
But if you brought a new MAC instead of pc would u be able to use your Windows versions of office in mac without running a vm
So its a valid point
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Wait a minute-
Maybe I read your OP too quickly. I have not had a blackberry in 10 years. How did they disable software on your phone? Not doubting your statement, but that just seems odd. Were other purchased or free apps on your old BB disabled?
kwajr said:
But if you brought a new MAC instead of pc would u be able to use your Windows versions of office in mac without running a vm
So its a valid point
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
Exactly.
You know people just never seem to amaze me.
GumboChief said:
You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
Click to expand...
Click to collapse
No. No. No.
The previously bought software should still be working on my Blackberry.
When you buy an additional computer, you end up with TWO computers. And you can always use the old software on your old computer.
I cannot use my old software on my Blackberry because the old software was disabled.
If they won't transfer to another platform, at least they should not disable the application I paid for from the old device and leave me with nothing.
Disabling the software you previously bought from your old device is not normal. I have friends with old iPhones, and most of the applications they bought still work even after the cell was disconnected. (they needed to jailbreak it at a retailed.)
They use it as an iPod touch.
I cannot use my Blackberry as an "BB iPod touch."
I've never heard of any software being disabled. I know I have plenty of paid apps on my old BB 8830 and I can still use them even after porting my number to my Evo. Maybe its something you did.
baiatul said:
No. No. No.
The previously bought software should still be working on my Blackberry.
Click to expand...
Click to collapse
What does this has to do with Android again?
Sent telepathically via my Evo.
-_-
I've changed platforms before and a "nice email" explaining the situation could have made things simple for you. Its like some of the members here said in other words you purchased an app for xbox live and then you wanted to use your game on playstation network.
W ihat did when I was in that situation the first thing I though about was barganing. So I emailed the company saying that i purchased a program/app/software and I switched devices running a different OS. I explained nicely (politely) that I purchased that serial/key/registration/or license and if it can't be transferred to the new device (ussually keys/licenses can be tranfered trough platforms because you own that key/license) if it can't be transfered I sugested if the company can offered a key/license or register it on my new device at a fraction of the cost........my 30 dollar app cost only 5 dollars on the new device after I emailed them with the problem.
In conclusion you should understand that you own that app but its for a different OS, but you could have offered them to allow u to buy the app at a discount for the new platform
I have 5 applications I paid for on my old Blackberry. The thing is, I just checked them, and apart from the Hallmark application, they still work. It's a dictionary, and the database is on the SD card.
I have 2 other dictionaries, and they still work.
I don't think it's right of Hallmark to put a padlock on their application once the phone is disconnected, if the rest of the vendors didn't do it.
When you buy a new computer, you can still use the software on your old computer.
I see then its a missunderstanding between you and the company. An email saying that your version is not working properly can fix it. I don't think that app requires you to be on a 2year contract or u will be charged a $200 cancelation fee
There are apps I would like to buy, but I flat out don't want to enter a credit card number into a phone. You can send a text and the phone company will donate money to a charity and add it to your bill. Why can't we buy these small apps the same way?
Hopefully coming soon. Not yet available in the Market for some strange reason.
Sent from my Dell Streak using XDA App
use market.android.com from a computer
I always buy apps with my card in the market havent had any issues yet i blve its through google
So I just got the fire from the States in Uk I want to download apps from amazon app store but it says not avaliable in your region yet is there any way around this? Sorry if this has alrea.dy been answered
You need to set up amazon account with USA address to be able to download apps from amazon
Sent from my A500 using xda premium
There must be another way around it maybe in time when they launch in UK it will work now I need to get a custom Rom on here.
For free apps setup a fake real address - mine is a McDonalds somewhere in Chicago.
Set your one click payment to Mastercard 5555555555554444 Exp 12/12
(It's a test number for system checks)
Buy free apps
No VPN required or custom ROM. I used this for free books when Kindle was US only and have used it for apps since. I found back then that if you gift yourself Amazon Gift Cards in USD you could use them to buy Kindle books (Note: now no geo restrictions on books, just apps) I suspect it will probably work with apps now but haven't had cause to use it.
Or just use the Android Market - rooting is dead easy.