Emergency Calls Only- phone completely unresponsive - Defy Q&A, Help & Troubleshooting

Hey Guys,
So my phone doesn't do anything- I don't know why- I can't even get the original factory screen back when I do a factory reset. No buttons do anything except vibrate when touched- no lock screen, no options, nothing at all.
Please help me- I am clueless and only had this phone for a month and it's brand new.
It's a T-Mobile phone from the US and has been working the last month on FIDO in Canada,
Thanks for your help, it is very very much appreciated!!!

wipe it
get on stock recovery>power +vol down> until you see a triangle> then press vol up & down together, then you will see the options and wipe data/factory reset and wipe cache partition, ti will bring your phone to factory settings

Related

[Q] Hard reset

I have a bit of a strage issue..
I reset the SGS using the settings menu (factory reset option), but now my sim won't register on the network.
It didn't actually seem to clear all the apps it looks like it just reset the user settings.
So with this issue i then used power up + home button to do a full hard reset and the problem is still on going..
The sim works fine in a nokia n95 i have so its not that causing the problem.
Im on o2 uk...
Anyone else seen this problem ?
What message do you get when the phone is network locked?
I have tried a vodafone sim and it has the same problem.
I am having the phone swapped out for a replacement but would like to know i can reset the phone with out breaking it...
dial this:
*2767*3855# WARNING! FACTORY DATA WIPE AND RESET as soon as you enter the last # use it only if you want to clean wipe your phone
http://forum.xda-developers.com/showthread.php?t=721111
allanm said:
cut
...
Anyone else seen this problem ?
What message do you get when the phone is network locked?
Click to expand...
Click to collapse
Same problem here after a wipe data/factory reset by the "vol up+home+power" buttons.

[Q] Factory update then no screen?

I did a factory update on a friends phone and everything went well. Then when it got to the lock screen it was blank. The bar at top displays well, but the rest of the screen is just black. I have let it sit for a bit and still nothing. I also cycled power a few times to no avail. Any help would be appreciated. Thank you.
O-o very wierd indeed...i'd say -> send for repair
Sent from my 1Ghz CM7 Defy
if you are ok with loosing data then do this...
switch off mobile.
press vol - button and then power on with vol - pressed.
you will see a triangle and exclaimation mark.
then press vol - and vol + together
then wipe data
then wipe cache
reboot.
how this solves the problem.
iif not then you flash using rsdlite a officially full sbf of your region... 2.2.2 froyo

[Q] Froze on 'wiping system'; now can't boot

Hello all. I tried to read as much as I could before posting this. Here is how my phone is:
- Rooted
- TWRP
- Custom ROM
Here is the problem:
I wanted to load a different ROM, so I tried to wipe system, cache, data and Dalvik cache. During the wipe process (wiping system), TWRP froze for about 5 minutes. I had no choice but to force the phone off. Now I can't boot the OS (expected), but I can't seem to get into recovery either. I can hold the volume button up and get to the download mode where I could restore the stock OS, but I have a lot of pictures that I want to keep. Is there any way for me to save my stuff from the internal SD?
Right now, my phone boots to the LG logo and just stays there.
You should have let the wipe finish. On early version of twrp it can take 15 minutes to complete.
Hold the power button for 10 seconds to turn it off. Then power and volume down into the lg logo, release them and then hold them both again. This should take you to a factory reset screen, say y especially to the prompts, 2 or 3 of them. And it will take you into twrp
Sent from my LG-D800 using Tapatalk
tdevaughn,
Thank you.I did not think it would take that long, but yes, I have learned my lesson now. When I used the volume and power keys, it takes me to the 'factory hard reset screen'. It asks me if I want to permanently erase user data and reset settings. Is this the screen you expected to see? If I confirm that I want to do that, will it take me to recovery, or will it delete all of my stuff?
zachd said:
tdevaughn,
Thank you.I did not think it would take that long, but yes, I have learned my lesson now. When I used the volume and power keys, it takes me to the 'factory hard reset screen'. It asks me if I want to permanently erase user data and reset settings. Is this the screen you expected to see? If I confirm that I want to do that, will it take me to recovery, or will it delete all of my stuff?
Click to expand...
Click to collapse
If you still have a recovery, it'll take you to the recovery.
Success! Thank you both so much!

[Q] pin incorrect after cache wipe

Posting for a friend here. Running the Verizon note 3 on what I assume is the most up to date stock software.
Basically he informed me that he wiped cache from recovery because his phone "was having issues" after he rebooted his home screen pin unlock is saying he entered the wrong pin. Is there any way short of a factory reset that will fix this. Thanks for your help
Questions and Help issues belong in Q&A, Help and Troubleshooting section
Thanks
Thread moved
FNSM
thale342 said:
Posting for a friend here. Running the Verizon note 3 on what I assume is the most up to date stock software.
Basically he informed me that he wiped cache from recovery because his phone "was having issues" after he rebooted his home screen pin unlock is saying he entered the wrong pin. Is there any way short of a factory reset that will fix this. Thanks for your help
Click to expand...
Click to collapse
We'd need a bit more info but here goes.
If he's pure stock they can try going into download mode and doing a hard reset. Turn off phone and follow these steps.
1) Press and hold the Volume Up + Home + Power buttons at the same time. For about 5 to 8 seconds, the phone will reload.
2) Release all buttons as soon as you see the Samsung Galaxy Note 3 logo.
3) In the Android system recovery mode, use the volume rocker to highlight wipe data/factory reset, and then press the Power button to select.
4) Select Yes — delete all user data
5) Next, select reboot system now.
He'll have to redo his apps and stuff all over again but he'll be into his phone.
If he is rooted and running a custom rom just reboot and hit safestrap recovery button on start up and reflash rom. You are assuming he on just stock software but we aren't 100% sure.
TheAfroSamurai said:
We'd need a bit more info but here goes.
If he's pure stock they can try going into download mode and doing a hard reset. Turn off phone and follow these steps.
1) Press and hold the Volume Up + Home + Power buttons at the same time. For about 5 to 8 seconds, the phone will reload.
2) Release all buttons as soon as you see the Samsung Galaxy Note 3 logo.
3) In the Android system recovery mode, use the volume rocker to highlight wipe data/factory reset, and then press the Power button to select.
4) Select Yes — delete all user data
5) Next, select reboot system now.
He'll have to redo his apps and stuff all over again but he'll be into his phone.
If he is rooted and running a custom rom just reboot and hit safestrap recovery button on start up and reflash rom. You are assuming he on just stock software but we aren't 100% sure.
Click to expand...
Click to collapse
I stated that he was running stock. He is trying to find a way to do this without wiping data as he has information he doesn't have backed up that he doesn't want to loose
Thanks
thale342 said:
I stated that he was running stock. He is trying to find a way to do this without wiping data as he has information he doesn't have backed up that he doesn't want to loose
Thanks
Click to expand...
Click to collapse
I don't know what else he can do other than hard resetting the phone. Did he save it to his sd card or internal storage? If it's on his sd card he's fine. If it's on his internal storage I don't know what else to do. I don't think there's any software for that as it's his phone but bypassing the pin lock any other way might be considered phone piracy and I doubt the xda governing bodies will let that be posted here even if something existed. There was some software for the s3 that let you put your imei number back on your phone if you lost it flashing roms but xda had to not let it be posted here as it could have been used to activate a stolen phone. I don't know what else to do to help. He may have to bite the bullet on this one unless someone else knows something I don't.
Sent from my SM-N900V using XDA Premium 4 mobile app

My opo 2 is stuck, keeps booting after update!

Hi everyone,
This morning I've received a notification update and did it. But now my phone is stuck on the booting logo... and my phone is not starting. The logo keeps turning and turning and nothing happens...
Can someone give me a tip on what I can do ?
Thanks in advance for your help.
Mourte
Can you get into the recovery menu? While the phone is powered off, press and hold the volume down button and the power button at the same time. Once in the menu, you can try to wipe cache and reboot. If that dosent work, you might need to factory reset. Good luck.
Have already tried the "wipe cash" but nothing happened...
How do I do a factory reset ?
Thanks for your help.
ripv2 said:
Can you get into the recovery menu? While the phone is powered off, press and hold the volume down button and the power button at the same time. Once in the menu, you can try to wipe cache and reboot. If that dosent work, you might need to factory reset. Good luck.
Click to expand...
Click to collapse
You should be able to factory reset from the recovery menu. Keep in mind this will erase your data. Are you rooted?

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