Database Users

Well I broke my screen -- carnage pics but a super happy ending inside

So sunday -- just a dumbass move, I dropped my phone on asphalt, face down. *crunch*
Here is the aftermath:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sprint repair center is only maybe 20 minutes away, dropped off the phone, 38 dollars later (no i don't have insurance) it was back to pristine condition.
Months ago I found out my RSA keys were borked thanks to a bad fresh release, not that big of a deal as I rarely use 4G. It's in the DFW area, I'm just about a mile outside of the closest bubble at home.
Anyways - i casually mentioned it while dropping off 'yeah my 4G isnt working' I have since gone 100% back to stock for the time being. They messed with it for a few and then said "well we will have to give you a new phone, we will call you in a few days" woohoo!
Keep in mind I never once asked for a new phone I just asked them if they could take a look. And quite honestly it's not a big deal if they would have said 'hah you rooted gtfo'
I suppose I could have complained about the 4G only and gotten a new "free" screen, but at 35 dollars it's not that huge of a deal. Even though I supposedly will be getting a new phone at least when this one goes back in it will have pristine glass

Aww, that's good you got it fixed at Sprint Center Repair, was it they checking your phone to see the screen booted right? Or Was it just a screen replace?
I was just asking if it ever happens to my EVO, I could just go to Sprint Repair Center and ask them to replace it with insurance or no insurance..Right? xD Sorry for asking..

alekosy said:
Aww, that's good you got it fixed at Sprint Center Repair, was it they checking your phone to see the screen booted right? Or Was it just a screen replace?
I was just asking if it ever happens to my EVO, I could just go to Sprint Repair Center and ask them to replace it with insurance or no insurance..Right? xD Sorry for asking..
Click to expand...
Click to collapse
If you bought insurance they would probably repair for free. But with the new policy, it would cost $35 to repair if you didnt buy the insurance.
I bought the insurance just in case since anything could happen. Ive dropped my phone so many times now. But somehow only the screen protector cracks. The glass under is still fresh ever since i bought it.

No no, this is carnage:

TommyNY said:
No no, this is carnage:
Click to expand...
Click to collapse
I see a little bit of glass separation there!

accelerus said:
So sunday -- just a dumbass move, I dropped my phone on asphalt, face down. *crunch*
Here is the aftermath:
Sprint repair center is only maybe 20 minutes away, dropped off the phone, 38 dollars later (no i don't have insurance) it was back to pristine condition.
Months ago I found out my RSA keys were borked thanks to a bad fresh release, not that big of a deal as I rarely use 4G. It's in the DFW area, I'm just about a mile outside of the closest bubble at home.
Anyways - i casually mentioned it while dropping off 'yeah my 4G isnt working' I have since gone 100% back to stock for the time being. They messed with it for a few and then said "well we will have to give you a new phone, we will call you in a few days" woohoo!
Keep in mind I never once asked for a new phone I just asked them if they could take a look. And quite honestly it's not a big deal if they would have said 'hah you rooted gtfo'
I suppose I could have complained about the 4G only and gotten a new "free" screen, but at 35 dollars it's not that huge of a deal. Even though I supposedly will be getting a new phone at least when this one goes back in it will have pristine glass
Click to expand...
Click to collapse
What lock screen is that? It looks sweet.
Sent from my PC36100 using XDA App

rejectedkid said:
What lock screen is that? It looks sweet.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
widget locker in the market

I think this is carnage

xemerge said:
I think this is carnage
Click to expand...
Click to collapse
You didn't have to break your phone to prove your point lol.
Sent from my PC36100 using XDA App

gqstatus0685 said:
You didn't have to break your phone to prove your point lol.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App

xemerge said:
I think this is carnage
Click to expand...
Click to collapse
OUCH thats gotta hurt

accelerus said:
So sunday -- just a dumbass move, I dropped my phone on asphalt, face down. *crunch*
Here is the aftermath:
Sprint repair center is only maybe 20 minutes away, dropped off the phone, 38 dollars later (no i don't have insurance) it was back to pristine condition.
Months ago I found out my RSA keys were borked thanks to a bad fresh release, not that big of a deal as I rarely use 4G. It's in the DFW area, I'm just about a mile outside of the closest bubble at home.
Anyways - i casually mentioned it while dropping off 'yeah my 4G isnt working' I have since gone 100% back to stock for the time being. They messed with it for a few and then said "well we will have to give you a new phone, we will call you in a few days" woohoo!
Keep in mind I never once asked for a new phone I just asked them if they could take a look. And quite honestly it's not a big deal if they would have said 'hah you rooted gtfo'
I suppose I could have complained about the 4G only and gotten a new "free" screen, but at 35 dollars it's not that huge of a deal. Even though I supposedly will be getting a new phone at least when this one goes back in it will have pristine glass
Click to expand...
Click to collapse
Wait are you saying we can get a new screen installed by Sprint for just $35? I have a big scratch on my screen I would gladly pay $35 not to look at anymore.
Sent from my PC36100 using XDA App

yup -- for 35 dollars you get a brand new screen, no insurance, and no questions asked
takes them about an hour.

accelerus said:
yup -- for 35 dollars you get a brand new screen, no insurance, and no questions asked
takes them about an hour.
Click to expand...
Click to collapse
Can any store do this or do you have to take it to a Sprint Repair Shop (wherever the hell that is?)

Sprint is Really Pissing Me Off!

So, this weekend I noticed some dirt under my screen. It isn't too bad, but I paid good money for this phone and I pay $7 a month for TEP, so I want to be completely satisfied with what I have to make it all worthwhile. I'm one of those paranoid people that pre-order the BodyGuardz full-body kit before the phone has even arrived. Anyways, my phone is absolutely mint condition with the exception for some noticeable smudging on the top left of the screen. I even have a Case-Mate Barely There case on top of the full-body BG to protect the camera.
So I took it to a local Sprint store and waited nearly an hour for them to start working on the phone. The local rep told me it would be 2 hours to get it fixed. No problem as Outback was right next door. I grabbed some food and when I returned I was handed back my phone. Only, the screen was completely scratched up and the top and bottom front edges of the phone were chipped. I calmly approached the rep and said that I wasn't going to accept it as it is in far worse condition than when it arrived. I wasn't surprised when the rep said that they had replaced my screen with one that was laying around. I should have taken pictures of the condition so you guys know what I am talking about. I'm surprised they expected anyone to be ok with that. Anyways, so I have them put my old display back and they said that I would have to wait for a new screen to come about so I can get it swapped.
On the way home, I called customer service and explained the situation. After explaining to him that I was not going to waste any more time going through a similar situation in another store he was able to get an advanced replacement sent to me. He told me it would be a couple of weeks as the device was being preordered. I didn't mind as he told me that I would most likely be receiving a new device rather than a refurb due to the low availability. Sweet right?
So I get home today and I am pleasantly surprised to see the replacement waiting for me. I open it up and I noticed a crappy, $5 USB charger (that's odd), what seemed like an original EVO battery but turned out to be a black battery wrapped in red paper (I thought this one was pretty funny), a brand new back cover, and what looked to be a brand new EVO (display sticker was on and everything). Awesome!
Not quite. As I turn the device over, I notice the camera is completely scratched up. I mean, really scratched up. The rim around it was also all chipped. The kickstand had some scratches on it as well. Here we go again...
After being transferred about 3 times where I had to verify my account and explain the situation each time, I was able to get another replacement sent my way. Same story, might be 2 weeks as it is low demand. I explained to the rep that I don't want to keep going through this and I have had similar experiences with replacing my Palm Pre in the past and asked if there was any way he could request a new device. He said he wasn't able to as was not presented to him in the system. He then proceeded by saying that I could keep the charger and battery for my troubles. I giggled. It was as if they knew they were screwing me over and sent me those as if it would satisfy me. I have dealt with my replacements from Sprint and never have they just given me extra "goodies".
I'll most likely be cancelling my 5-line service with them if I don't get a flawless refurb or a new device from them. I have spent way too much time and energy dealing with this type of situation with my Palm Pre, and now with my EVO.
I was already pissed about the $10 additional smartphone tax and the screwed up discount limitations, but this is just pushing me over the edge.

That is exactly why I don't even bother with insurance... they are especially horrible on sprint but I got am illegally rebranded motorola when I was on centennial... Hated their insurance service

There is a reason why Hitler blew a gasket yesterday.
PS. My name is HondaCop and I approve this message.

Good Luck...
Good luck with that flawless idea, I went through 3 refurbs before I demanded brand new phone. On inspection of the new phone, it has light leakage around the gasket and a pin hole next to the home button that light comes through.
I have given up on HTC and Sprint. Once my contract is up, I am either jumping overboard or researching phones thoroughly

Im sorry to hear about that dude. I have had some trouble with sprint but just recently I got a BRAND NEW out of the box phone for free. My battery was shot and it wouldnt charge or turn on so I went in and told sprint that it wouldnt turn on and apparently they didnt think to try a different battery, they gave me a brand new phone and sent me on my way. needless to say, I had an extra bat and it worked just fine.

How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
Hope you brought your helmet.
@OP, you can also contact the manufacturer and have it replaced with them. I don't think they send refurbs.

Yeah? Sprint used to let me keep the goodies when I got my pre replaced (3 times out of the 6, atleast)
Sent from my PG06100 using XDA App

cruise350 said:
You should be happy that they do anything for you.
Click to expand...
Click to collapse
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.

HondaCop said:
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
Click to expand...
Click to collapse
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sorry, couldn't refuse. Let's keep this clean

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Lol!
Sent from my PC36100 using XDA App

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Never said I didn't like Sprint. Don't hate me because I'm not into ballwashing like you guys are, kiddo.
PS. My name is HondaCop and I approve this message.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
The moment I am liable for a 2-year contract when purchasing their phone AND pay their full-protection insurance, it is TOTALLY Sprint's responsibility to address the dirt under my screen. It isn't like they're paying for the device out of their pockets. They're simply acting as the middleman between the client and HTC's warranty department. It's the least they can do for someone who is devoting 2-years of their wireless service costs to them and is paying their TEP fees.
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!

I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
Click to expand...
Click to collapse
He's right. T-Mobile has the best customer service. I replaced my G1 twice in one year. Might have been a refurbished one but it was like new. The best part was I never had to go to a repair center. I made a phone call explained my problem they asked if the water indicator was red and that's it. Sent me a new one in the mail and I sent mine right back no charge.
Sent from my PC36100 using Tapatalk

They could have been like T-Mobile when an update bricked my cliq, even with insurance they said they couldn't help me, contact Motorola which in turn told me to contact T-Mobile, I canceled an went to Sprint.

akarol said:
It isn't like they're paying for the device out of their pockets.
Click to expand...
Click to collapse
Actually, they are paying for the device, out of pocket. You know how the phone actually costs 500, and you're getting it for 200..?

Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?

Makdasamurai said:
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
Click to expand...
Click to collapse
Makdasamurai: Thank you for understanding. The sad thing is that it was a corporate store. One of the largest ones here in Orlando (by the Florida Mall). I made the mistake of going to an affiliate store in the past with my Palm Pre (Five Star Cellular) and I will never do that again.
What bothers me is that there is this disparity in service from store to store. I read stories here about people going in and getting a brand new phone on the spot. It's not like they're not being reimbursed that phone by Sprint. Right?
Backdown: I understand what you're saying, but that's nothing new. That's how contract works. They give us a discount, for our commitment with them. Some situations don't even require contracts but the compatibility itself locks you into a commitment such as video game consoles, printers, etc. Trust me, they're making a ton more money on the service than they're losing on devices.

I've been through a very similar situation, so I'll give you some advice. The ONLY people on the phone that can send you a NEW phone, is retentions (account services). If anyone else TOLD you they were sending a new phone, its a lie. That's why you got it so quick, because they send out a refurb instead of waiting for the new one to come back in stock. The lower level reps do not have the power to order a new phone, even if they think they do.

Good to know. I'll be sure to tackle that department if my new replacement disappoints. I just wish I didn't have to go through all this turmoil.

Looooser......

So I'm getting out of my car yesterday, and my phone was in my case attached to my belt. However, the magnetic flap the prevents the phone from sliding out apparently didn't make good contact and the phone slid out of its case and landed right on a corner and turned the screen digitizer into a spider web of broken glass.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I don't want to go through my insurance for several reasons. Therefore, I went on eBay and ordered a new digitizer for about $34 shipped with Priority Mail. However, I'd also like to replace the actual plastic case that holds the phone together, as it has some broken clips and the phone looks like it wants to come apart. However, I can't find anyone selling it. There are some video tutorials on Youtube and it seems like an easy enough process, I just can't seem to find the part.
Does anyone know where I can purchase an OEM exterior case for this phone?
Any help would be greatly appreciated.

Resolved and I double-posted the thread like a moron.
Mods: My apologies. Feel free to delete.

Doesn't Sprint have some new repair policy where for a flat fee ($35) you can bring your phone in (even out of warranty) and they'll repair it?
Someone chime in if they know.....

flipper12 said:
Doesn't Sprint have some new repair policy where for a flat fee ($35) you can bring your phone in (even out of warranty) and they'll repair it?
Someone chime in if they know.....
Click to expand...
Click to collapse
now that's old and they don't do that anymore...i had the housings for sale if you were interested, it includes all new parts minus the actual motherboard from your phone

Daaaamm man looks like that thing took a hit at 90mph hope you get it worked out
Sent from my slightly dazed and confused pc36100 using XDA premium app

iitreatedii said:
now that's old and they don't do that anymore...i had the housings for sale if you were interested, it includes all new parts minus the actual motherboard from your phone
Click to expand...
Click to collapse
How much?
I wouldn't mind having a replacement ready to go. I've dropped my EVO at least ten times and I've been VERY lucky so far.

iitreatedii said:
now that's old and they don't do that anymore...i had the housings for sale if you were interested, it includes all new parts minus the actual motherboard from your phone
Click to expand...
Click to collapse
I'm interested as well. How much $ you asking?

_MetalHead_ said:
I'm interested as well. How much $ you asking?
Click to expand...
Click to collapse
I have to double check with my supplier, I used to be able to sell them fo 65 plus shipping but you knw nowadays, prices go up everyday lol, I'll try to get back ASAP for you guys. I might hurry too seeing as there is interest in it. When I mentioned it a while ago when I had them, no one was interested

Go to global direct parts you can get oem cases and parts there for good prices. I think an oem case in there is 30 dollars or so.
Edit: I just went there in my Evo. It's $37.80.
Sent from my PC36100 using XDA Premium App

pockets>cases/holsters

Well, I double-posted this thread trying to edit the subject line to add "resolved" to it. My other thread is here:
http://forum.xda-developers.com/showthread.php?p=12141063#post12141063
On this thread, I added a link I found to a US seller on eBay. I got the housing for $25 shipped, and it brings the adhesive already. All you have to do it peel the tape and place the new digitizer in place.
Digitizer = $35 shipped
Housing = $25 shipped
Total cost= $60
Yea, I could have paid $40 more and had Asurion send me a refurb, but then I'd have to start over from scratch and then if I have one more claim within a year, they kick me out and I have no more insurance. I'd rather save my claims for when I do something really stupid and completely break my phone or flat out lose it (knock on wood).
In the meantime, it really sucks because I feel like I'm going to cut my finger on the screen. Works flawlessly, though.......incredibly enough.
Edit: The $35 Sprint deal was a no go. I was told by the in-store rep of the repair center I went to that they are not allowed to even touch the phone because there are obvious signs of physical damage. Even then, the $35 charge was for people who did NOT have insurance on their phones. I asked if I changed the digitizer myself, could I then bring the phone back in to replace the case for cosmetic issues and pay the $35 and was told yes. However, I do not think she knew what she was talking about and I called a different repair center where I was told they couldn't do a damn thing for me. That's when I went ahead and ordered the parts myself.

This just happened to a co-worker of mine and a Sprint repair center here in Kansas City replaced his screen for him. It was covered under his insurance with no deductible. Surprised the hell out of him.

NSRider said:
This just happened to a co-worker of mine and a Sprint repair center here in Kansas City replaced his screen for him. It was covered under his insurance with no deductible. Surprised the hell out of him.
Click to expand...
Click to collapse
Well, your friend is a very lucky guy. Even when Sprint was doing this a short while ago, there was a $35 fee associated with it. Your buddy's luck was as good getting the problem fixed as it was bad when the phone broke to begin with. lol

crap, I never bought insurance. So they don't do the 35 dollar thing anymore? That was very appealing which is why I waived insurance on my girlfriends evo.

NSRider said:
This just happened to a co-worker of mine and a Sprint repair center here in Kansas City replaced his screen for him. It was covered under his insurance with no deductible. Surprised the hell out of him.
Click to expand...
Click to collapse
Same happened to me less than 2 months ago. My heart stopped when my Evo slapped the hard tiled floor. One repair center told me to go online (Asurion) and file the claim. Instead I went home & went to a different repair center the next morning. They replaced the screen & didn't charge me a dime.

The $35 repair fee does cover exchanges or repairs without insurance. However, the policy was slightly modified as of Feb 1st. Any LCD/lens/digitizer with multiple cracks or a single crack longer than 1 inch is considered damaged beyond repair (DBR). An insurance claim would have to be filed. If the digitizer simply stops functioning, it can still be replaced under insurance or the $35 repair fee.
For those that would want to do the repair themselves, be warned. There are two different types of Evo screens. One made by Sharp and one made by AUO. They are not interchangeable.

Update:
The process did not go well. It was actually very easy, IMO, but it turns out that the LCD cracked along with the digitizer when the phone fell. Therefore, it broke even more during the process of removing it from the digitizer and became useless. However, I feel that if the LCD would not have been damaged during the initial fall, that I would have been able to do it.
With that said, I called Asurion for a replacement and the Evo is back ordered so I have to wait 7-10 days for them to send me another phone. In the meantime, I have been reduced to this:
Good times!

rugedraw said:
The process did not go well. It was actually very easy, IMO, but it turns out that the LCD cracked along with the digitizer when the phone fell. Therefore, it broke even more during the process of removing it from the digitizer and became useless. However, I feel that if the LCD would not have been damaged during the initial fall, that I would have been able to do it.
With that said, I called Asurion for a replacement and the Evo is back ordered so I have to wait 7-10 days for them to send me another phone. In the meantime, I have been reduced to this:
Good times!
Click to expand...
Click to collapse
Lmfao the old porn shaky cam phone huh.
Sent from my PC36100 using XDA Premium App

dirkyd3rk said:
Lmfao the old porn shaky cam phone huh.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
I have two of these, and like 7 Motorola Star Tacs. Yes, Star Tacs. lol I picked the lesser of two evils.

Broken screen =(

as you all can see in the pics =( my screen is broken. it was in a case this morning and it dropped from my desk landed on the wooden floor and the next thing i see is this =(
i have no warranty and i'm on O2 contract.... what should i do? any advice?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
http://www.flickr.com/photos/[email protected]/5822438284/

ouch...if you have no warranty with o2, maybe you got some with your bank account?? anways if your not insured, you will most likely have to pair to get the screen replaced...good luck mate!

If you have full accidental damage cover on your home contents insurance you will be covered (assuming this happened at home, if it didn't you also need personal belongings cover away from home). Of course you'll loose your no claims bonus and have to pay the excess. All depends how much it costs to repair.
Good luck
Sent from my GT-I9100 using XDA App

Ouch, sorry man. Same thing with my mates S2 - but he insured it with PMB. Good luck.
Sent from my GT-I9100 using XDA Premium App

I'm bad... But why don't you tough it out for a month, sign up for insurance today, and then next month get it fixed under warranty / insurance?

=S i'm going to o2 tmr and hope they will help me fix it for free lol. just hoping. i'm just hoping my first month free insurance can cover the cost... sigh sigh sigh seriously anyone wanna buy it off from me?

Your first month free insurance should definitely cover it mate. I would read the contents of the insurance before going through with it though to check if it covers accidental damage.
If it doesn't, then pick a street or an alleyway on a map where there's hardly any cameras and make a story about your phone being stolen by thugs, and make sure you plan your story well, they're likely to ask what you were doing there, give false identities (the common ones; a guy covered in scarf and a hood) get a reference/case number from the police and report it to O2. Your probably going to have to pay an excess of £30, but still well worth it mate.
Good luck.

Bawezy said:
Your first month free insurance should definitely cover it mate. I would read the contents of the insurance before going through with it though to check if it covers accidental damage.
If it doesn't, then pick a street or an alleyway on a map where there's hardly any cameras and make a story about your phone being stolen by thugs, and make sure you plan your story well, they're likely to ask what you were doing there, give false identities (the common ones; a guy covered in scarf and a hood) get a reference/case number from the police and report it to O2. Your probably going to have to pay an excess of £30, but still well worth it mate.
Good luck.
Click to expand...
Click to collapse
Haha, imagine he uses that exact story and o2 stumble across this thread.
Sent from my GT-I9100 using XDA Premium App

M.N.M said:
Haha, imagine he uses that exact story and o2 stumble across this thread.
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
*like*
the bad thing is i am leaving the UK in less than 10days and wont be back for 2 months. what i plan to do is buy an insurance from my bank and claim it 2 months later when i am back lol.

louiswzw said:
*like*
the bad thing is i am leaving the UK in less than 10days and wont be back for 2 months. what i plan to do is buy an insurance from my bank and claim it 2 months later when i am back lol.
Click to expand...
Click to collapse
Not too bad an idea, good luck mate.
Sent from my GT-I9100 using XDA Premium App

That really sucks to see. Did you have a case on it? I have a cheap rubber one on but am not sure if it could take a fall like that either. Some of the hard cases seem like they would add weight and not provide any cushion effect either. So was curious to see if it was unprotected or had a case on. Either way though, I am sorry to see that cracked screen

i used a cheap gel case. =S in theory a soft object should absorb the impact right... but i guess it didn't......

I've dropped the phone 3 times already, and it's still good as new thanks to a zenus carbon case

Wow sorry dude, mines has been dropped a few times cus I give it to my nephew to play with and hes not even 2 so he throws it around a little bit no scratches on the screen just a few on the back, but if you got your phone through o2 call centre they replace the phone for any problems within the first 6 months so you can just call them up and tell them that theres a problem with the screen without mentioning the crack or drop. they'll ask you to send it back and they'll send you a new one or they'll even send a courier to make the switch and they never follow up on the damaged handset, I done this when I took out an xperia on o2 I got the handset replaced like 7 times but it won't work if you got it from a o2 store.
Sent from my GT-I9100 using XDA App

louiswzw said:
=S i'm going to o2 tmr and hope they will help me fix it for free lol. just hoping. i'm just hoping my first month free insurance can cover the cost... sigh sigh sigh seriously anyone wanna buy it off from me?
Click to expand...
Click to collapse
How much would u sell it for if u don't mind me asking? That's if u don't get it fixed lol.

In germany there is an insurance called 'haftpflicht' everyone do need this insurance. So you can say, that your friend let it fall on the ground, and his insurance gotta pay. Doesn't work for your childs.
Sent from my GT-I9100 using XDA App

It's really sad , but I wonder the built quality. A drop from desk caused that? wow! I dropped my Wave 7-8 times from 5-6 ft high, it didn't even have a scratch!

ithehappy said:
It's really sad , but I wonder the built quality. A drop from desk caused that? wow! I dropped my Wave 7-8 times from 5-6 ft high, it didn't even have a scratch!
Click to expand...
Click to collapse
I once dropped a brick 5feet and it didnt break.
Sent from my GT-P1000 using XDA Premium App

Don't do that, people wonder why there insurance is so expensive when muppets like you suggest dumb ideas like this.
be honest and go down the correct route, if you leaving the country fella, by a cheap £10 payg, get your insurance sorted, when you get back claim you broke it, as you did.

ziggazee said:
Wow sorry dude, mines has been dropped a few times cus I give it to my nephew to play with and hes not even 2 so he throws it around a little bit no scratches on the screen just a few on the back, but if you got your phone through o2 call centre they replace the phone for any problems within the first 6 months so you can just call them up and tell them that theres a problem with the screen without mentioning the crack or drop. they'll ask you to send it back and they'll send you a new one or they'll even send a courier to make the switch and they never follow up on the damaged handset, I done this when I took out an xperia on o2 I got the handset replaced like 7 times but it won't work if you got it from a o2 store.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
which call center? 202?

Screen/LCD Replacement

I dropped my phone and cracked the screen. Where can I buy a legit screen replacement?

Not much out there that I can find that looks legit. Best bet is probably this
https://www.oneplus.com/support/repair-pricing/details?code=9

This seems to be the cost of the screen if I were to repair it through OP. I'd rather just fix it myself tbh.

adobrakic said:
This seems to be the cost of the screen if I were to repair it through OP. I'd rather just fix it myself tbh.
Click to expand...
Click to collapse
Yes that's exactly what it is, I would rather do the repair my self as well if I were in your shoes but for the time being it doesn't appear that there are any legitimate replacement screens out.

Quick duckduckgo search found this...
https://www.witrigs.com/oem-screen-replacement-for-oneplus-6t-midnight-black

p51d007 said:
Quick duckduckgo search found this...
https://www.witrigs.com/oem-screen-replacement-for-oneplus-6t-midnight-black
Click to expand...
Click to collapse
It's also out of stock. Doesn't do much good unfortunately

This just happened to me this past weekend (6ft fall face first) Was looking for 3rd party replacements on eBay, AliExpress, etc. priced at $140 - $170. Heard from a buddy that oneplus does repairs so I contacted support and summited a RMA for a screen/digitizer replacement and was quoted $90.34 plus tax, shipping and labor.
I personally think this is a better deal compared to replacing it myself since they're using OEM parts. Or am I missing something? [emoji848]
Sent from my Nexus 5 using Tapatalk

I had no luck finding a reputable supplier so OEM is really the only option, and the prices are not bad. Hopefully the turn around is fast though for you if you go that route.

samdroid959 said:
This just happened to me this past weekend (6ft fall face first) Was looking for 3rd party replacements on eBay, AliExpress, etc. priced at $140 - $170. Heard from a buddy that oneplus does repairs so I contacted support and summited a RMA for a screen/digitizer replacement and was quoted $90.34 plus tax, shipping and labor.
I personally think this is a better deal compared to replacing it myself since they're using OEM parts. Or am I missing something? [emoji848]
Click to expand...
Click to collapse
$90.73 is cheap. Just probably gonna be without your phone for a while .. just send it to them next day mail. Seems like a good price.

For me personally, sending it back to OP is the best option. I'd figure $90 + shipping + labor (hopefully it's like 20%) plus it won't void the warranty if I'd did it myself. I'll update the final price and how long the turn around is after I get the my phone back.

Wow that sucks, I feel bad for you, If your phone is still under warrenty, maybe they'll repair it for free.

Free repair for user initiated cracked screen... Funny. That would be nice

samdroid959 said:
For me personally, sending it back to OP is the best option. I'd figure $90 + shipping + labor (hopefully it's like 20%) plus it won't void the warranty if I'd did it myself. I'll update the final price and how long the turn around is after I get the my phone back.
Click to expand...
Click to collapse
It might be $60+ for the labor though... I would assume it would be a 1 hour charge.... would be neat to see an actual receipt posted here.. Would be even neater if they just sold replacement parts on their website (now THAT would be revolutionary for a phone company)
---------- Post added at 04:17 PM ---------- Previous post was at 04:16 PM ----------
Swimguy14 said:
Free repair for user initiated cracked screen... Funny. That would be nice
Click to expand...
Click to collapse
For a low $24.95 a month we will replace your cracked screen for FREE no matter what you do with it!

Square trade warranty is $9 per month and no copay for repairs including broken screen if you send in the phone or take it to local repairs authorized by them. $25 copay for in home repair.
Sent from my ONEPLUS A6013 using Tapatalk

Frankenscript said:
Square trade warranty is $9 per month and no copay for repairs including broken screen if you send in the phone or take it to local repairs authorized by them. $25 copay for in home repair.
Click to expand...
Click to collapse
I would never bring a phone to a repair place. I've done it before to have a screen replaced they put in a very clearly cheap Chinese knockoff screen in. It looked like crap and just off. A couple months later same phone fell off my bed about 2 feet onto carpet and the new screen cracked.

I did some further reading and see that there's actually a $149 deductible/copay for all repairs before the warranty kicks in, and the $25 for in home repairs is on top of that. OK, warranty probably not worth it statistically.

please let us know as soon as you get it back. thank you.

Electric1447 said:
Wow that sucks, I feel bad for you, If your phone is still under warrenty, maybe they'll repair it for free.
Click to expand...
Click to collapse
Mine is the T-mobile version, and I unlocked the bootloader and rooted it. AFAIK, that voids whe warranty. :/
I don't mind paying for a replacement, but idk how much labor will cost. Worried it would be a lot though.

adobrakic said:
Mine is the T-mobile version, and I unlocked the bootloader and rooted it. AFAIK, that voids whe warranty. :/
I don't mind paying for a replacement, but idk how much labor will cost. Worried it would be a lot though.
Click to expand...
Click to collapse
AFAIK the screen replacement is considered an out of warranty repair. At least that's what I was told over the phone with support.
Just sent mines out today with the label they sent me (next day air). Wasted 2 days waiting for the label and called and they told me to check my spam folder and there it was [emoji1787]. They told me it should be a 3-7 day turnaround (pending inspection and payment).
I'll post the cost/invoice once I receive it.
Sent from my Nexus 5 using Tapatalk

Here's the break down I got this morning. Thought it would be cheaper but was prepared to fork out more than what they're asking for.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my Nexus 5 using Tapatalk